I made aproactivecallDealt withan iratecustomerPraised acoworkerin Share& PerformTook theBoost!newsSurveyHelped aNewEmployeeParticipatedin a teambuildingexerciseResolved aTime Casewithout Tier2 helpPosted auseful tipin teamchatWarmtransferreda clientComplimen-ted a fellowCSRHelpeda fellowCSRHad astrangecallrequestAddresseda majorconcern w/customerUsed acustomersname oncallHad wrapup timeunder 1minUsed adocument inResourceLibraryClosed acase withfirstinteractionCan nameour CoreValuesCustomergave me acomplimentProvided aUniversityDocumentto a clientAttendedor Listenedto a Learn& ShareCongratula-tedsomeoneI saidGoodMorningtodayMade aintroductioncallI made aproactivecallDealt withan iratecustomerPraised acoworkerin Share& PerformTook theBoost!newsSurveyHelped aNewEmployeeParticipatedin a teambuildingexerciseResolved aTime Casewithout Tier2 helpPosted auseful tipin teamchatWarmtransferreda clientComplimen-ted a fellowCSRHelpeda fellowCSRHad astrangecallrequestAddresseda majorconcern w/customerUsed acustomersname oncallHad wrapup timeunder 1minUsed adocument inResourceLibraryClosed acase withfirstinteractionCan nameour CoreValuesCustomergave me acomplimentProvided aUniversityDocumentto a clientAttendedor Listenedto a Learn& ShareCongratula-tedsomeoneI saidGoodMorningtodayMade aintroductioncall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I made a proactive call
  2. Dealt with an irate customer
  3. Praised a coworker in Share & Perform
  4. Took the Boost! news Survey
  5. Helped a New Employee
  6. Participated in a team building exercise
  7. Resolved a Time Case without Tier 2 help
  8. Posted a useful tip in team chat
  9. Warm transferred a client
  10. Complimen-ted a fellow CSR
  11. Helped a fellow CSR
  12. Had a strange call request
  13. Addressed a major concern w/ customer
  14. Used a customers name on call
  15. Had wrap up time under 1 min
  16. Used a document in Resource Library
  17. Closed a case with first interaction
  18. Can name our Core Values
  19. Customer gave me a compliment
  20. Provided a University Document to a client
  21. Attended or Listened to a Learn & Share
  22. Congratula-ted someone
  23. I said Good Morning today
  24. Made a introduction call