Resolved a Time Case without Tier 2 help Used a document in Resource Library Had wrap up time under 1 min Helped a fellow CSR Took the Boost! news Survey Congratula- ted someone Participated in a team building exercise I made a proactive call Can name our Core Values Had a strange call request Made a introduction call Praised a coworker in Share & Perform Warm transferred a client I said Good Morning today Customer gave me a compliment Attended or Listened to a Learn & Share Posted a useful tip in team chat Dealt with an irate customer Addressed a major concern w/ customer Helped a New Employee Complimen- ted a fellow CSR Provided a University Document to a client Used a customers name on call Closed a case with first interaction Resolved a Time Case without Tier 2 help Used a document in Resource Library Had wrap up time under 1 min Helped a fellow CSR Took the Boost! news Survey Congratula- ted someone Participated in a team building exercise I made a proactive call Can name our Core Values Had a strange call request Made a introduction call Praised a coworker in Share & Perform Warm transferred a client I said Good Morning today Customer gave me a compliment Attended or Listened to a Learn & Share Posted a useful tip in team chat Dealt with an irate customer Addressed a major concern w/ customer Helped a New Employee Complimen- ted a fellow CSR Provided a University Document to a client Used a customers name on call Closed a case with first interaction
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Resolved a Time Case without Tier 2 help
Used a document in Resource Library
Had wrap up time under 1 min
Helped a fellow CSR
Took the Boost! news Survey
Congratula-ted someone
Participated in a team building exercise
I made a proactive call
Can name our Core Values
Had a strange call request
Made a introduction call
Praised a coworker in Share & Perform
Warm transferred a client
I said Good Morning today
Customer gave me a compliment
Attended or Listened to a Learn & Share
Posted a useful tip in team chat
Dealt with an irate customer
Addressed a major concern w/ customer
Helped a New Employee
Complimen-ted a fellow CSR
Provided a University Document to a client
Used a customers name on call
Closed a case with first interaction