Posted auseful tipin teamchatPraised acoworkerin Share& PerformUsed acustomersname oncallComplimen-ted a fellowCSRI made aproactivecallDealt withan iratecustomerProvided aUniversityDocumentto a clientHelped aNewEmployeeWarmtransferreda clientHelpeda fellowCSRHad astrangecallrequestParticipatedin a teambuildingexerciseCan nameour CoreValuesClosed acase withfirstinteractionI saidGoodMorningtodayMade aintroductioncallCustomergave me acomplimentHad wrapup timeunder 1minResolved aTime Casewithout Tier2 helpAttendedor Listenedto a Learn& ShareUsed adocument inResourceLibraryAddresseda majorconcern w/customerTook theBoost!newsSurveyCongratula-tedsomeonePosted auseful tipin teamchatPraised acoworkerin Share& PerformUsed acustomersname oncallComplimen-ted a fellowCSRI made aproactivecallDealt withan iratecustomerProvided aUniversityDocumentto a clientHelped aNewEmployeeWarmtransferreda clientHelpeda fellowCSRHad astrangecallrequestParticipatedin a teambuildingexerciseCan nameour CoreValuesClosed acase withfirstinteractionI saidGoodMorningtodayMade aintroductioncallCustomergave me acomplimentHad wrapup timeunder 1minResolved aTime Casewithout Tier2 helpAttendedor Listenedto a Learn& ShareUsed adocument inResourceLibraryAddresseda majorconcern w/customerTook theBoost!newsSurveyCongratula-tedsomeone

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Posted a useful tip in team chat
  2. Praised a coworker in Share & Perform
  3. Used a customers name on call
  4. Complimen-ted a fellow CSR
  5. I made a proactive call
  6. Dealt with an irate customer
  7. Provided a University Document to a client
  8. Helped a New Employee
  9. Warm transferred a client
  10. Helped a fellow CSR
  11. Had a strange call request
  12. Participated in a team building exercise
  13. Can name our Core Values
  14. Closed a case with first interaction
  15. I said Good Morning today
  16. Made a introduction call
  17. Customer gave me a compliment
  18. Had wrap up time under 1 min
  19. Resolved a Time Case without Tier 2 help
  20. Attended or Listened to a Learn & Share
  21. Used a document in Resource Library
  22. Addressed a major concern w/ customer
  23. Took the Boost! news Survey
  24. Congratula-ted someone