Resolved aTime Casewithout Tier2 helpUsed adocument inResourceLibraryHad wrapup timeunder 1minHelpeda fellowCSRTook theBoost!newsSurveyCongratula-tedsomeoneParticipatedin a teambuildingexerciseI made aproactivecallCan nameour CoreValuesHad astrangecallrequestMade aintroductioncallPraised acoworkerin Share& PerformWarmtransferreda clientI saidGoodMorningtodayCustomergave me acomplimentAttendedor Listenedto a Learn& SharePosted auseful tipin teamchatDealt withan iratecustomerAddresseda majorconcern w/customerHelped aNewEmployeeComplimen-ted a fellowCSRProvided aUniversityDocumentto a clientUsed acustomersname oncallClosed acase withfirstinteractionResolved aTime Casewithout Tier2 helpUsed adocument inResourceLibraryHad wrapup timeunder 1minHelpeda fellowCSRTook theBoost!newsSurveyCongratula-tedsomeoneParticipatedin a teambuildingexerciseI made aproactivecallCan nameour CoreValuesHad astrangecallrequestMade aintroductioncallPraised acoworkerin Share& PerformWarmtransferreda clientI saidGoodMorningtodayCustomergave me acomplimentAttendedor Listenedto a Learn& SharePosted auseful tipin teamchatDealt withan iratecustomerAddresseda majorconcern w/customerHelped aNewEmployeeComplimen-ted a fellowCSRProvided aUniversityDocumentto a clientUsed acustomersname oncallClosed acase withfirstinteraction

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved a Time Case without Tier 2 help
  2. Used a document in Resource Library
  3. Had wrap up time under 1 min
  4. Helped a fellow CSR
  5. Took the Boost! news Survey
  6. Congratula-ted someone
  7. Participated in a team building exercise
  8. I made a proactive call
  9. Can name our Core Values
  10. Had a strange call request
  11. Made a introduction call
  12. Praised a coworker in Share & Perform
  13. Warm transferred a client
  14. I said Good Morning today
  15. Customer gave me a compliment
  16. Attended or Listened to a Learn & Share
  17. Posted a useful tip in team chat
  18. Dealt with an irate customer
  19. Addressed a major concern w/ customer
  20. Helped a New Employee
  21. Complimen-ted a fellow CSR
  22. Provided a University Document to a client
  23. Used a customers name on call
  24. Closed a case with first interaction