Participatedin a teambuildingexerciseTook theBoost!newsSurveyProvided aUniversityDocumentto a clientResolved aTime Casewithout Tier2 helpPraised acoworkerin Share& PerformComplimen-ted a fellowCSRCustomergave me acomplimentCongratula-tedsomeoneAttendedor Listenedto a Learn& ShareUsed adocument inResourceLibraryHelpeda fellowCSRHelped aNewEmployeeAddresseda majorconcern w/customerMade aintroductioncallWarmtransferreda clientClosed acase withfirstinteractionDealt withan iratecustomerI saidGoodMorningtodayUsed acustomersname oncallCan nameour CoreValuesHad wrapup timeunder 1minPosted auseful tipin teamchatHad astrangecallrequestI made aproactivecallParticipatedin a teambuildingexerciseTook theBoost!newsSurveyProvided aUniversityDocumentto a clientResolved aTime Casewithout Tier2 helpPraised acoworkerin Share& PerformComplimen-ted a fellowCSRCustomergave me acomplimentCongratula-tedsomeoneAttendedor Listenedto a Learn& ShareUsed adocument inResourceLibraryHelpeda fellowCSRHelped aNewEmployeeAddresseda majorconcern w/customerMade aintroductioncallWarmtransferreda clientClosed acase withfirstinteractionDealt withan iratecustomerI saidGoodMorningtodayUsed acustomersname oncallCan nameour CoreValuesHad wrapup timeunder 1minPosted auseful tipin teamchatHad astrangecallrequestI made aproactivecall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participated in a team building exercise
  2. Took the Boost! news Survey
  3. Provided a University Document to a client
  4. Resolved a Time Case without Tier 2 help
  5. Praised a coworker in Share & Perform
  6. Complimen-ted a fellow CSR
  7. Customer gave me a compliment
  8. Congratula-ted someone
  9. Attended or Listened to a Learn & Share
  10. Used a document in Resource Library
  11. Helped a fellow CSR
  12. Helped a New Employee
  13. Addressed a major concern w/ customer
  14. Made a introduction call
  15. Warm transferred a client
  16. Closed a case with first interaction
  17. Dealt with an irate customer
  18. I said Good Morning today
  19. Used a customers name on call
  20. Can name our Core Values
  21. Had wrap up time under 1 min
  22. Posted a useful tip in team chat
  23. Had a strange call request
  24. I made a proactive call