Made a introduction call Addressed a major concern w/ customer Had wrap up time under 1 min Posted a useful tip in team chat I made a proactive call Resolved a Time Case without Tier 2 help Customer gave me a compliment Attended or Listened to a Learn & Share Used a document in Resource Library I said Good Morning today Congratula- ted someone Warm transferred a client Used a customers name on call Helped a fellow CSR Took the Boost! news Survey Helped a New Employee Can name our Core Values Provided a University Document to a client Closed a case with first interaction Praised a coworker in Share & Perform Complimen- ted a fellow CSR Participated in a team building exercise Dealt with an irate customer Had a strange call request Made a introduction call Addressed a major concern w/ customer Had wrap up time under 1 min Posted a useful tip in team chat I made a proactive call Resolved a Time Case without Tier 2 help Customer gave me a compliment Attended or Listened to a Learn & Share Used a document in Resource Library I said Good Morning today Congratula- ted someone Warm transferred a client Used a customers name on call Helped a fellow CSR Took the Boost! news Survey Helped a New Employee Can name our Core Values Provided a University Document to a client Closed a case with first interaction Praised a coworker in Share & Perform Complimen- ted a fellow CSR Participated in a team building exercise Dealt with an irate customer Had a strange call request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Made a introduction call
Addressed a major concern w/ customer
Had wrap up time under 1 min
Posted a useful tip in team chat
I made a proactive call
Resolved a Time Case without Tier 2 help
Customer gave me a compliment
Attended or Listened to a Learn & Share
Used a document in Resource Library
I said Good Morning today
Congratula-ted someone
Warm transferred a client
Used a customers name on call
Helped a fellow CSR
Took the Boost! news Survey
Helped a New Employee
Can name our Core Values
Provided a University Document to a client
Closed a case with first interaction
Praised a coworker in Share & Perform
Complimen-ted a fellow CSR
Participated in a team building exercise
Dealt with an irate customer
Had a strange call request