Resolved aTime Casewithout Tier2 helpWarmtransferreda clientHelped aNewEmployeeI saidGoodMorningtodayHelpeda fellowCSRComplimen-ted a fellowCSRUsed adocument inResourceLibraryCan nameour CoreValuesCustomergave me acomplimentProvided aUniversityDocumentto a clientHad astrangecallrequestUsed acustomersname oncallPosted auseful tipin teamchatMade aintroductioncallAttendedor Listenedto a Learn& ShareDealt withan iratecustomerI made aproactivecallClosed acase withfirstinteractionAddresseda majorconcern w/customerPraised acoworkerin Share& PerformParticipatedin a teambuildingexerciseHad wrapup timeunder 1minCongratula-tedsomeoneTook theBoost!newsSurveyResolved aTime Casewithout Tier2 helpWarmtransferreda clientHelped aNewEmployeeI saidGoodMorningtodayHelpeda fellowCSRComplimen-ted a fellowCSRUsed adocument inResourceLibraryCan nameour CoreValuesCustomergave me acomplimentProvided aUniversityDocumentto a clientHad astrangecallrequestUsed acustomersname oncallPosted auseful tipin teamchatMade aintroductioncallAttendedor Listenedto a Learn& ShareDealt withan iratecustomerI made aproactivecallClosed acase withfirstinteractionAddresseda majorconcern w/customerPraised acoworkerin Share& PerformParticipatedin a teambuildingexerciseHad wrapup timeunder 1minCongratula-tedsomeoneTook theBoost!newsSurvey

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved a Time Case without Tier 2 help
  2. Warm transferred a client
  3. Helped a New Employee
  4. I said Good Morning today
  5. Helped a fellow CSR
  6. Complimen-ted a fellow CSR
  7. Used a document in Resource Library
  8. Can name our Core Values
  9. Customer gave me a compliment
  10. Provided a University Document to a client
  11. Had a strange call request
  12. Used a customers name on call
  13. Posted a useful tip in team chat
  14. Made a introduction call
  15. Attended or Listened to a Learn & Share
  16. Dealt with an irate customer
  17. I made a proactive call
  18. Closed a case with first interaction
  19. Addressed a major concern w/ customer
  20. Praised a coworker in Share & Perform
  21. Participated in a team building exercise
  22. Had wrap up time under 1 min
  23. Congratula-ted someone
  24. Took the Boost! news Survey