Made aintroductioncallI made aproactivecallResolved aTime Casewithout Tier2 helpHelpeda fellowCSRWarmtransferreda clientClosed acase withfirstinteractionUsed acustomersname oncallCustomergave me acomplimentPraised acoworkerin Share& PerformCongratula-tedsomeoneHad astrangecallrequestPosted auseful tipin teamchatParticipatedin a teambuildingexerciseDealt withan iratecustomerCan nameour CoreValuesI saidGoodMorningtodayAttendedor Listenedto a Learn& ShareTook theBoost!newsSurveyUsed adocument inResourceLibraryAddresseda majorconcern w/customerProvided aUniversityDocumentto a clientHad wrapup timeunder 1minComplimen-ted a fellowCSRHelped aNewEmployeeMade aintroductioncallI made aproactivecallResolved aTime Casewithout Tier2 helpHelpeda fellowCSRWarmtransferreda clientClosed acase withfirstinteractionUsed acustomersname oncallCustomergave me acomplimentPraised acoworkerin Share& PerformCongratula-tedsomeoneHad astrangecallrequestPosted auseful tipin teamchatParticipatedin a teambuildingexerciseDealt withan iratecustomerCan nameour CoreValuesI saidGoodMorningtodayAttendedor Listenedto a Learn& ShareTook theBoost!newsSurveyUsed adocument inResourceLibraryAddresseda majorconcern w/customerProvided aUniversityDocumentto a clientHad wrapup timeunder 1minComplimen-ted a fellowCSRHelped aNewEmployee

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Made a introduction call
  2. I made a proactive call
  3. Resolved a Time Case without Tier 2 help
  4. Helped a fellow CSR
  5. Warm transferred a client
  6. Closed a case with first interaction
  7. Used a customers name on call
  8. Customer gave me a compliment
  9. Praised a coworker in Share & Perform
  10. Congratula-ted someone
  11. Had a strange call request
  12. Posted a useful tip in team chat
  13. Participated in a team building exercise
  14. Dealt with an irate customer
  15. Can name our Core Values
  16. I said Good Morning today
  17. Attended or Listened to a Learn & Share
  18. Took the Boost! news Survey
  19. Used a document in Resource Library
  20. Addressed a major concern w/ customer
  21. Provided a University Document to a client
  22. Had wrap up time under 1 min
  23. Complimen-ted a fellow CSR
  24. Helped a New Employee