Used adocument inResourceLibraryI saidGoodMorningtodayCustomergave me acomplimentHelped aNewEmployeeComplimen-ted a fellowCSRCan nameour CoreValuesWarmtransferreda clientMade aintroductioncallTook theBoost!newsSurveyPraised acoworkerin Share& PerformCongratula-tedsomeoneParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerClosed acase withfirstinteractionHelpeda fellowCSRDealt withan iratecustomerProvided aUniversityDocumentto a clientResolved aTime Casewithout Tier2 helpHad wrapup timeunder 1minHad astrangecallrequestAttendedor Listenedto a Learn& ShareUsed acustomersname oncallPosted auseful tipin teamchatI made aproactivecallUsed adocument inResourceLibraryI saidGoodMorningtodayCustomergave me acomplimentHelped aNewEmployeeComplimen-ted a fellowCSRCan nameour CoreValuesWarmtransferreda clientMade aintroductioncallTook theBoost!newsSurveyPraised acoworkerin Share& PerformCongratula-tedsomeoneParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerClosed acase withfirstinteractionHelpeda fellowCSRDealt withan iratecustomerProvided aUniversityDocumentto a clientResolved aTime Casewithout Tier2 helpHad wrapup timeunder 1minHad astrangecallrequestAttendedor Listenedto a Learn& ShareUsed acustomersname oncallPosted auseful tipin teamchatI made aproactivecall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a document in Resource Library
  2. I said Good Morning today
  3. Customer gave me a compliment
  4. Helped a New Employee
  5. Complimen-ted a fellow CSR
  6. Can name our Core Values
  7. Warm transferred a client
  8. Made a introduction call
  9. Took the Boost! news Survey
  10. Praised a coworker in Share & Perform
  11. Congratula-ted someone
  12. Participated in a team building exercise
  13. Addressed a major concern w/ customer
  14. Closed a case with first interaction
  15. Helped a fellow CSR
  16. Dealt with an irate customer
  17. Provided a University Document to a client
  18. Resolved a Time Case without Tier 2 help
  19. Had wrap up time under 1 min
  20. Had a strange call request
  21. Attended or Listened to a Learn & Share
  22. Used a customers name on call
  23. Posted a useful tip in team chat
  24. I made a proactive call