Made aintroductioncallHad astrangecallrequestCongratula-tedsomeoneAddresseda majorconcern w/customerResolved aTime Casewithout Tier2 helpComplimen-ted a fellowCSRWarmtransferreda clientI saidGoodMorningtodayHelped aNewEmployeeProvided aUniversityDocumentto a clientCustomergave me acomplimentTook theBoost!newsSurveyI made aproactivecallDealt withan iratecustomerUsed adocument inResourceLibraryHelpeda fellowCSRParticipatedin a teambuildingexerciseHad wrapup timeunder 1minPraised acoworkerin Share& PerformUsed acustomersname oncallAttendedor Listenedto a Learn& ShareClosed acase withfirstinteractionPosted auseful tipin teamchatCan nameour CoreValuesMade aintroductioncallHad astrangecallrequestCongratula-tedsomeoneAddresseda majorconcern w/customerResolved aTime Casewithout Tier2 helpComplimen-ted a fellowCSRWarmtransferreda clientI saidGoodMorningtodayHelped aNewEmployeeProvided aUniversityDocumentto a clientCustomergave me acomplimentTook theBoost!newsSurveyI made aproactivecallDealt withan iratecustomerUsed adocument inResourceLibraryHelpeda fellowCSRParticipatedin a teambuildingexerciseHad wrapup timeunder 1minPraised acoworkerin Share& PerformUsed acustomersname oncallAttendedor Listenedto a Learn& ShareClosed acase withfirstinteractionPosted auseful tipin teamchatCan nameour CoreValues

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a introduction call
  2. Had a strange call request
  3. Congratula-ted someone
  4. Addressed a major concern w/ customer
  5. Resolved a Time Case without Tier 2 help
  6. Complimen-ted a fellow CSR
  7. Warm transferred a client
  8. I said Good Morning today
  9. Helped a New Employee
  10. Provided a University Document to a client
  11. Customer gave me a compliment
  12. Took the Boost! news Survey
  13. I made a proactive call
  14. Dealt with an irate customer
  15. Used a document in Resource Library
  16. Helped a fellow CSR
  17. Participated in a team building exercise
  18. Had wrap up time under 1 min
  19. Praised a coworker in Share & Perform
  20. Used a customers name on call
  21. Attended or Listened to a Learn & Share
  22. Closed a case with first interaction
  23. Posted a useful tip in team chat
  24. Can name our Core Values