Resolved aTime Casewithout Tier2 helpI made aproactivecallCongratula-tedsomeoneUsed acustomersname oncallCustomergave me acomplimentClosed acase withfirstinteractionHelped aNewEmployeeProvided aUniversityDocumentto a clientHelpeda fellowCSRMade aintroductioncallAddresseda majorconcern w/customerWarmtransferreda clientTook theBoost!newsSurveyParticipatedin a teambuildingexercisePosted auseful tipin teamchatCan nameour CoreValuesHad astrangecallrequestUsed adocument inResourceLibraryAttendedor Listenedto a Learn& ShareDealt withan iratecustomerI saidGoodMorningtodayComplimen-ted a fellowCSRPraised acoworkerin Share& PerformHad wrapup timeunder 1minResolved aTime Casewithout Tier2 helpI made aproactivecallCongratula-tedsomeoneUsed acustomersname oncallCustomergave me acomplimentClosed acase withfirstinteractionHelped aNewEmployeeProvided aUniversityDocumentto a clientHelpeda fellowCSRMade aintroductioncallAddresseda majorconcern w/customerWarmtransferreda clientTook theBoost!newsSurveyParticipatedin a teambuildingexercisePosted auseful tipin teamchatCan nameour CoreValuesHad astrangecallrequestUsed adocument inResourceLibraryAttendedor Listenedto a Learn& ShareDealt withan iratecustomerI saidGoodMorningtodayComplimen-ted a fellowCSRPraised acoworkerin Share& PerformHad wrapup timeunder 1min

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved a Time Case without Tier 2 help
  2. I made a proactive call
  3. Congratula-ted someone
  4. Used a customers name on call
  5. Customer gave me a compliment
  6. Closed a case with first interaction
  7. Helped a New Employee
  8. Provided a University Document to a client
  9. Helped a fellow CSR
  10. Made a introduction call
  11. Addressed a major concern w/ customer
  12. Warm transferred a client
  13. Took the Boost! news Survey
  14. Participated in a team building exercise
  15. Posted a useful tip in team chat
  16. Can name our Core Values
  17. Had a strange call request
  18. Used a document in Resource Library
  19. Attended or Listened to a Learn & Share
  20. Dealt with an irate customer
  21. I said Good Morning today
  22. Complimen-ted a fellow CSR
  23. Praised a coworker in Share & Perform
  24. Had wrap up time under 1 min