Had astrangecallrequestTook theBoost!newsSurveyClosed acase withfirstinteractionHelped aNewEmployeeCustomergave me acomplimentAttendedor Listenedto a Learn& SharePraised acoworkerin Share& PerformDealt withan iratecustomerHad wrapup timeunder 1minMade aintroductioncallCan nameour CoreValuesI saidGoodMorningtodayResolved aTime Casewithout Tier2 helpCongratula-tedsomeoneWarmtransferreda clientProvided aUniversityDocumentto a clientParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerUsed adocument inResourceLibraryI made aproactivecallComplimen-ted a fellowCSRPosted auseful tipin teamchatUsed acustomersname oncallHelpeda fellowCSRHad astrangecallrequestTook theBoost!newsSurveyClosed acase withfirstinteractionHelped aNewEmployeeCustomergave me acomplimentAttendedor Listenedto a Learn& SharePraised acoworkerin Share& PerformDealt withan iratecustomerHad wrapup timeunder 1minMade aintroductioncallCan nameour CoreValuesI saidGoodMorningtodayResolved aTime Casewithout Tier2 helpCongratula-tedsomeoneWarmtransferreda clientProvided aUniversityDocumentto a clientParticipatedin a teambuildingexerciseAddresseda majorconcern w/customerUsed adocument inResourceLibraryI made aproactivecallComplimen-ted a fellowCSRPosted auseful tipin teamchatUsed acustomersname oncallHelpeda fellowCSR

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a strange call request
  2. Took the Boost! news Survey
  3. Closed a case with first interaction
  4. Helped a New Employee
  5. Customer gave me a compliment
  6. Attended or Listened to a Learn & Share
  7. Praised a coworker in Share & Perform
  8. Dealt with an irate customer
  9. Had wrap up time under 1 min
  10. Made a introduction call
  11. Can name our Core Values
  12. I said Good Morning today
  13. Resolved a Time Case without Tier 2 help
  14. Congratula-ted someone
  15. Warm transferred a client
  16. Provided a University Document to a client
  17. Participated in a team building exercise
  18. Addressed a major concern w/ customer
  19. Used a document in Resource Library
  20. I made a proactive call
  21. Complimen-ted a fellow CSR
  22. Posted a useful tip in team chat
  23. Used a customers name on call
  24. Helped a fellow CSR