Warmtransferreda clientHad astrangecallrequestHelpeda fellowCSRI made aproactivecallPraised acoworkerin Share& PerformAttendedor Listenedto a Learn& ShareHelped aNewEmployeeClosed acase withfirstinteractionAddresseda majorconcern w/customerCustomergave me acomplimentCan nameour CoreValuesHad wrapup timeunder 1minProvided aUniversityDocumentto a clientPosted auseful tipin teamchatI saidGoodMorningtodayCongratula-tedsomeoneParticipatedin a teambuildingexerciseDealt withan iratecustomerComplimen-ted a fellowCSRMade aintroductioncallResolved aTime Casewithout Tier2 helpUsed acustomersname oncallUsed adocument inResourceLibraryTook theBoost!newsSurveyWarmtransferreda clientHad astrangecallrequestHelpeda fellowCSRI made aproactivecallPraised acoworkerin Share& PerformAttendedor Listenedto a Learn& ShareHelped aNewEmployeeClosed acase withfirstinteractionAddresseda majorconcern w/customerCustomergave me acomplimentCan nameour CoreValuesHad wrapup timeunder 1minProvided aUniversityDocumentto a clientPosted auseful tipin teamchatI saidGoodMorningtodayCongratula-tedsomeoneParticipatedin a teambuildingexerciseDealt withan iratecustomerComplimen-ted a fellowCSRMade aintroductioncallResolved aTime Casewithout Tier2 helpUsed acustomersname oncallUsed adocument inResourceLibraryTook theBoost!newsSurvey

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transferred a client
  2. Had a strange call request
  3. Helped a fellow CSR
  4. I made a proactive call
  5. Praised a coworker in Share & Perform
  6. Attended or Listened to a Learn & Share
  7. Helped a New Employee
  8. Closed a case with first interaction
  9. Addressed a major concern w/ customer
  10. Customer gave me a compliment
  11. Can name our Core Values
  12. Had wrap up time under 1 min
  13. Provided a University Document to a client
  14. Posted a useful tip in team chat
  15. I said Good Morning today
  16. Congratula-ted someone
  17. Participated in a team building exercise
  18. Dealt with an irate customer
  19. Complimen-ted a fellow CSR
  20. Made a introduction call
  21. Resolved a Time Case without Tier 2 help
  22. Used a customers name on call
  23. Used a document in Resource Library
  24. Took the Boost! news Survey