Made aintroductioncallPraised acoworkerin Share& PerformAttendedor Listenedto a Learn& ShareComplimen-ted a fellowCSRI saidGoodMorningtodayUsed adocument inResourceLibraryCustomergave me acomplimentAddresseda majorconcern w/customerTook theBoost!newsSurveyDealt withan iratecustomerResolved aTime Casewithout Tier2 helpParticipatedin a teambuildingexercisePosted auseful tipin teamchatClosed acase withfirstinteractionHad wrapup timeunder 1minCongratula-tedsomeoneHad astrangecallrequestI made aproactivecallCan nameour CoreValuesHelpeda fellowCSRProvided aUniversityDocumentto a clientUsed acustomersname oncallWarmtransferreda clientHelped aNewEmployeeMade aintroductioncallPraised acoworkerin Share& PerformAttendedor Listenedto a Learn& ShareComplimen-ted a fellowCSRI saidGoodMorningtodayUsed adocument inResourceLibraryCustomergave me acomplimentAddresseda majorconcern w/customerTook theBoost!newsSurveyDealt withan iratecustomerResolved aTime Casewithout Tier2 helpParticipatedin a teambuildingexercisePosted auseful tipin teamchatClosed acase withfirstinteractionHad wrapup timeunder 1minCongratula-tedsomeoneHad astrangecallrequestI made aproactivecallCan nameour CoreValuesHelpeda fellowCSRProvided aUniversityDocumentto a clientUsed acustomersname oncallWarmtransferreda clientHelped aNewEmployee

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a introduction call
  2. Praised a coworker in Share & Perform
  3. Attended or Listened to a Learn & Share
  4. Complimen-ted a fellow CSR
  5. I said Good Morning today
  6. Used a document in Resource Library
  7. Customer gave me a compliment
  8. Addressed a major concern w/ customer
  9. Took the Boost! news Survey
  10. Dealt with an irate customer
  11. Resolved a Time Case without Tier 2 help
  12. Participated in a team building exercise
  13. Posted a useful tip in team chat
  14. Closed a case with first interaction
  15. Had wrap up time under 1 min
  16. Congratula-ted someone
  17. Had a strange call request
  18. I made a proactive call
  19. Can name our Core Values
  20. Helped a fellow CSR
  21. Provided a University Document to a client
  22. Used a customers name on call
  23. Warm transferred a client
  24. Helped a New Employee