Had wrapup timeunder 1minAttendedor Listenedto a Learn& ShareHelped aNewEmployeeAddresseda majorconcern w/customerCongratula-tedsomeonePraised acoworkerin Share& PerformCustomergave me acomplimentResolved aTime Casewithout Tier2 helpProvided aUniversityDocumentto a clientDealt withan iratecustomerUsed adocument inResourceLibraryMade aintroductioncallI saidGoodMorningtodayComplimen-ted a fellowCSRHad astrangecallrequestClosed acase withfirstinteractionPosted auseful tipin teamchatI made aproactivecallUsed acustomersname oncallHelpeda fellowCSRCan nameour CoreValuesTook theBoost!newsSurveyParticipatedin a teambuildingexerciseWarmtransferreda clientHad wrapup timeunder 1minAttendedor Listenedto a Learn& ShareHelped aNewEmployeeAddresseda majorconcern w/customerCongratula-tedsomeonePraised acoworkerin Share& PerformCustomergave me acomplimentResolved aTime Casewithout Tier2 helpProvided aUniversityDocumentto a clientDealt withan iratecustomerUsed adocument inResourceLibraryMade aintroductioncallI saidGoodMorningtodayComplimen-ted a fellowCSRHad astrangecallrequestClosed acase withfirstinteractionPosted auseful tipin teamchatI made aproactivecallUsed acustomersname oncallHelpeda fellowCSRCan nameour CoreValuesTook theBoost!newsSurveyParticipatedin a teambuildingexerciseWarmtransferreda client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had wrap up time under 1 min
  2. Attended or Listened to a Learn & Share
  3. Helped a New Employee
  4. Addressed a major concern w/ customer
  5. Congratula-ted someone
  6. Praised a coworker in Share & Perform
  7. Customer gave me a compliment
  8. Resolved a Time Case without Tier 2 help
  9. Provided a University Document to a client
  10. Dealt with an irate customer
  11. Used a document in Resource Library
  12. Made a introduction call
  13. I said Good Morning today
  14. Complimen-ted a fellow CSR
  15. Had a strange call request
  16. Closed a case with first interaction
  17. Posted a useful tip in team chat
  18. I made a proactive call
  19. Used a customers name on call
  20. Helped a fellow CSR
  21. Can name our Core Values
  22. Took the Boost! news Survey
  23. Participated in a team building exercise
  24. Warm transferred a client