Praised acoworkerin Share& PerformCongratula-tedsomeoneDealt withan iratecustomerUsed adocument inResourceLibraryCustomergave me acomplimentAddresseda majorconcern w/customerClosed acase withfirstinteractionHad astrangecallrequestHad wrapup timeunder 1minHelpeda fellowCSRHelped aNewEmployeeMade aintroductioncallResolved aTime Casewithout Tier2 helpI made aproactivecallTook theBoost!newsSurveyI saidGoodMorningtodayUsed acustomersname oncallWarmtransferreda clientComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseCan nameour CoreValuesProvided aUniversityDocumentto a clientPosted auseful tipin teamchatAttendedor Listenedto a Learn& SharePraised acoworkerin Share& PerformCongratula-tedsomeoneDealt withan iratecustomerUsed adocument inResourceLibraryCustomergave me acomplimentAddresseda majorconcern w/customerClosed acase withfirstinteractionHad astrangecallrequestHad wrapup timeunder 1minHelpeda fellowCSRHelped aNewEmployeeMade aintroductioncallResolved aTime Casewithout Tier2 helpI made aproactivecallTook theBoost!newsSurveyI saidGoodMorningtodayUsed acustomersname oncallWarmtransferreda clientComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseCan nameour CoreValuesProvided aUniversityDocumentto a clientPosted auseful tipin teamchatAttendedor Listenedto a Learn& Share

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Praised a coworker in Share & Perform
  2. Congratula-ted someone
  3. Dealt with an irate customer
  4. Used a document in Resource Library
  5. Customer gave me a compliment
  6. Addressed a major concern w/ customer
  7. Closed a case with first interaction
  8. Had a strange call request
  9. Had wrap up time under 1 min
  10. Helped a fellow CSR
  11. Helped a New Employee
  12. Made a introduction call
  13. Resolved a Time Case without Tier 2 help
  14. I made a proactive call
  15. Took the Boost! news Survey
  16. I said Good Morning today
  17. Used a customers name on call
  18. Warm transferred a client
  19. Complimen-ted a fellow CSR
  20. Participated in a team building exercise
  21. Can name our Core Values
  22. Provided a University Document to a client
  23. Posted a useful tip in team chat
  24. Attended or Listened to a Learn & Share