Made aintroductioncallAddresseda majorconcern w/customerHad wrapup timeunder 1minPosted auseful tipin teamchatI made aproactivecallResolved aTime Casewithout Tier2 helpCustomergave me acomplimentAttendedor Listenedto a Learn& ShareUsed adocument inResourceLibraryI saidGoodMorningtodayCongratula-tedsomeoneWarmtransferreda clientUsed acustomersname oncallHelpeda fellowCSRTook theBoost!newsSurveyHelped aNewEmployeeCan nameour CoreValuesProvided aUniversityDocumentto a clientClosed acase withfirstinteractionPraised acoworkerin Share& PerformComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseDealt withan iratecustomerHad astrangecallrequestMade aintroductioncallAddresseda majorconcern w/customerHad wrapup timeunder 1minPosted auseful tipin teamchatI made aproactivecallResolved aTime Casewithout Tier2 helpCustomergave me acomplimentAttendedor Listenedto a Learn& ShareUsed adocument inResourceLibraryI saidGoodMorningtodayCongratula-tedsomeoneWarmtransferreda clientUsed acustomersname oncallHelpeda fellowCSRTook theBoost!newsSurveyHelped aNewEmployeeCan nameour CoreValuesProvided aUniversityDocumentto a clientClosed acase withfirstinteractionPraised acoworkerin Share& PerformComplimen-ted a fellowCSRParticipatedin a teambuildingexerciseDealt withan iratecustomerHad astrangecallrequest

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a introduction call
  2. Addressed a major concern w/ customer
  3. Had wrap up time under 1 min
  4. Posted a useful tip in team chat
  5. I made a proactive call
  6. Resolved a Time Case without Tier 2 help
  7. Customer gave me a compliment
  8. Attended or Listened to a Learn & Share
  9. Used a document in Resource Library
  10. I said Good Morning today
  11. Congratula-ted someone
  12. Warm transferred a client
  13. Used a customers name on call
  14. Helped a fellow CSR
  15. Took the Boost! news Survey
  16. Helped a New Employee
  17. Can name our Core Values
  18. Provided a University Document to a client
  19. Closed a case with first interaction
  20. Praised a coworker in Share & Perform
  21. Complimen-ted a fellow CSR
  22. Participated in a team building exercise
  23. Dealt with an irate customer
  24. Had a strange call request