(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remain Calm
Sympathy drives disconnection
Recognizing Emotions
Console callers when necessary
"I'm so sorry to hear that"
Active Listening
Empathy fuels connection
Let others express themselves
Offer Support
Try not to silver line
Staying out of Judgement
"That's terrible"
"This must be a difficult time for you.
Practice mindfulness
"Is there anything I can do to help?"
"Don't disregard sensitive information"
Read the room
Validate their feelings
Be genuine
The ability to understand and share the feelings of another
