(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer Support
Console callers when necessary
Remain Calm
"Don't disregard sensitive information"
Validate their feelings
Recognizing Emotions
"I'm so sorry to hear that"
Perspective Taking
Active Listening
Empathy is feeling with people
Let others express themselves
Staying out of Judgement
Read the room
Try not to silver line
Sympathy drives disconnection
Empathy fuels connection
Active listening
Empathy can be positive and negative feelings
The ability to understand and share the feelings of another
