Perspective Taking The ability to understand and share the feelings of another Sympathy drives disconnection "I'm so sorry to hear that" Remain Calm Be genuine Empathy can be positive and negative feelings Validate their feelings Try not to silver line Let others express themselves "This must be a difficult time for you. Practice mindfulness Staying out of Judgement Recognizing Emotions Offer Support Console callers when necessary "Don't disregard sensitive information" Active listening Read the room Empathy is feeling with people "Is there anything I can do to help?" Active Listening Empathy fuels connection "That's terrible" Perspective Taking The ability to understand and share the feelings of another Sympathy drives disconnection "I'm so sorry to hear that" Remain Calm Be genuine Empathy can be positive and negative feelings Validate their feelings Try not to silver line Let others express themselves "This must be a difficult time for you. Practice mindfulness Staying out of Judgement Recognizing Emotions Offer Support Console callers when necessary "Don't disregard sensitive information" Active listening Read the room Empathy is feeling with people "Is there anything I can do to help?" Active Listening Empathy fuels connection "That's terrible"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Perspective Taking
The ability to understand and share the feelings of another
Sympathy drives disconnection
"I'm so sorry to hear that"
Remain Calm
Be genuine
Empathy can be positive and negative feelings
Validate their feelings
Try not to silver line
Let others express themselves
"This must be a difficult time for you.
Practice mindfulness
Staying out of Judgement
Recognizing Emotions
Offer Support
Console callers when necessary
"Don't disregard sensitive information"
Active listening
Read the room
Empathy is feeling with people
"Is there anything I can do to help?"
Active Listening
Empathy fuels connection
"That's terrible"