QualitysubreferralCustomizedexplanationof ClaimsHub on 5claims8 qualityCACs ina dayMake acustomerlaughCatalyticconverterclaimCustomeruploadsdocumentwhile on thephonePlay ateammateat a breakarea gameEmailinstead ofprint aletter90%ADHUpdatecommunicationpreferences on5 claimsSend a SSassignment5.0Medalliasurvey4 qualityliabilitydecisionsin a dayBrand5 callsAdvise anOIC orNPS aboutB2BSendanovationLearnsomethingnew abouta peerSay hello tosomeonefrom anotherteamIssue apaymentvia digitalpayCustomercomplimentsyou5 qualitydigital payenrollmentsAnswer aquestion inthe groupchatUse a resourceto move a claimforward(ECRM, ISO,Accurint)Use thelanguagelineQualitysubreferralCustomizedexplanationof ClaimsHub on 5claims8 qualityCACs ina dayMake acustomerlaughCatalyticconverterclaimCustomeruploadsdocumentwhile on thephonePlay ateammateat a breakarea gameEmailinstead ofprint aletter90%ADHUpdatecommunicationpreferences on5 claimsSend a SSassignment5.0Medalliasurvey4 qualityliabilitydecisionsin a dayBrand5 callsAdvise anOIC orNPS aboutB2BSendanovationLearnsomethingnew abouta peerSay hello tosomeonefrom anotherteamIssue apaymentvia digitalpayCustomercomplimentsyou5 qualitydigital payenrollmentsAnswer aquestion inthe groupchatUse a resourceto move a claimforward(ECRM, ISO,Accurint)Use thelanguageline

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quality sub referral
  2. Customized explanation of Claims Hub on 5 claims
  3. 8 quality CACs in a day
  4. Make a customer laugh
  5. Catalytic converter claim
  6. Customer uploads document while on the phone
  7. Play a teammate at a break area game
  8. Email instead of print a letter
  9. 90% ADH
  10. Update communication preferences on 5 claims
  11. Send a SS assignment
  12. 5.0 Medallia survey
  13. 4 quality liability decisions in a day
  14. Brand 5 calls
  15. Advise an OIC or NPS about B2B
  16. Send an ovation
  17. Learn something new about a peer
  18. Say hello to someone from another team
  19. Issue a payment via digital pay
  20. Customer compliments you
  21. 5 quality digital pay enrollments
  22. Answer a question in the group chat
  23. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  24. Use the language line