Issue apaymentvia digitalpay8 qualityCACs ina daySay hello tosomeonefrom anotherteamEmailinstead ofprint aletterCatalyticconverterclaimCustomizedexplanationof ClaimsHub on 5claimsLearnsomethingnew abouta peerUse a resourceto move a claimforward(ECRM, ISO,Accurint)Advise anOIC orNPS aboutB2B4 qualityliabilitydecisionsin a daySendanovationAnswer aquestion inthe groupchat90%ADHPlay ateammateat a breakarea gameMake acustomerlaughUse thelanguagelineBrand5 calls5 qualitydigital payenrollments5.0MedalliasurveyCustomercomplimentsyouSend a SSassignmentUpdatecommunicationpreferences on5 claimsQualitysubreferralCustomeruploadsdocumentwhile on thephoneIssue apaymentvia digitalpay8 qualityCACs ina daySay hello tosomeonefrom anotherteamEmailinstead ofprint aletterCatalyticconverterclaimCustomizedexplanationof ClaimsHub on 5claimsLearnsomethingnew abouta peerUse a resourceto move a claimforward(ECRM, ISO,Accurint)Advise anOIC orNPS aboutB2B4 qualityliabilitydecisionsin a daySendanovationAnswer aquestion inthe groupchat90%ADHPlay ateammateat a breakarea gameMake acustomerlaughUse thelanguagelineBrand5 calls5 qualitydigital payenrollments5.0MedalliasurveyCustomercomplimentsyouSend a SSassignmentUpdatecommunicationpreferences on5 claimsQualitysubreferralCustomeruploadsdocumentwhile on thephone

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Issue a payment via digital pay
  2. 8 quality CACs in a day
  3. Say hello to someone from another team
  4. Email instead of print a letter
  5. Catalytic converter claim
  6. Customized explanation of Claims Hub on 5 claims
  7. Learn something new about a peer
  8. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  9. Advise an OIC or NPS about B2B
  10. 4 quality liability decisions in a day
  11. Send an ovation
  12. Answer a question in the group chat
  13. 90% ADH
  14. Play a teammate at a break area game
  15. Make a customer laugh
  16. Use the language line
  17. Brand 5 calls
  18. 5 quality digital pay enrollments
  19. 5.0 Medallia survey
  20. Customer compliments you
  21. Send a SS assignment
  22. Update communication preferences on 5 claims
  23. Quality sub referral
  24. Customer uploads document while on the phone