5 qualitydigital payenrollmentsCatalyticconverterclaimPlay ateammateat a breakarea gameAdvise anOIC orNPS aboutB2BUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletterCustomeruploadsdocumentwhile on thephoneBrand5 callsSendanovationSend a SSassignmentUse a resourceto move a claimforward(ECRM, ISO,Accurint)CustomercomplimentsyouMake acustomerlaugh8 qualityCACs ina day90%ADHAnswer aquestion inthe groupchatSay hello tosomeonefrom anotherteamIssue apaymentvia digitalpayUse thelanguageline5.0Medalliasurvey4 qualityliabilitydecisionsin a dayCustomizedexplanationof ClaimsHub on 5claimsLearnsomethingnew abouta peerQualitysubreferral5 qualitydigital payenrollmentsCatalyticconverterclaimPlay ateammateat a breakarea gameAdvise anOIC orNPS aboutB2BUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletterCustomeruploadsdocumentwhile on thephoneBrand5 callsSendanovationSend a SSassignmentUse a resourceto move a claimforward(ECRM, ISO,Accurint)CustomercomplimentsyouMake acustomerlaugh8 qualityCACs ina day90%ADHAnswer aquestion inthe groupchatSay hello tosomeonefrom anotherteamIssue apaymentvia digitalpayUse thelanguageline5.0Medalliasurvey4 qualityliabilitydecisionsin a dayCustomizedexplanationof ClaimsHub on 5claimsLearnsomethingnew abouta peerQualitysubreferral

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 quality digital pay enrollments
  2. Catalytic converter claim
  3. Play a teammate at a break area game
  4. Advise an OIC or NPS about B2B
  5. Update communication preferences on 5 claims
  6. Email instead of print a letter
  7. Customer uploads document while on the phone
  8. Brand 5 calls
  9. Send an ovation
  10. Send a SS assignment
  11. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  12. Customer compliments you
  13. Make a customer laugh
  14. 8 quality CACs in a day
  15. 90% ADH
  16. Answer a question in the group chat
  17. Say hello to someone from another team
  18. Issue a payment via digital pay
  19. Use the language line
  20. 5.0 Medallia survey
  21. 4 quality liability decisions in a day
  22. Customized explanation of Claims Hub on 5 claims
  23. Learn something new about a peer
  24. Quality sub referral