4 qualityliabilitydecisionsin a dayCustomizedexplanationof ClaimsHub on 5claims5 qualitydigital payenrollments5.0Medalliasurvey8 qualityCACs ina dayEmailinstead ofprint aletterCatalyticconverterclaimUse thelanguagelineLearnsomethingnew abouta peerAdvise anOIC orNPS aboutB2BBrand5 callsCustomeruploadsdocumentwhile on thephoneIssue apaymentvia digitalpayCustomercomplimentsyouSend a SSassignmentPlay ateammateat a breakarea gameQualitysubreferral90%ADHSendanovationAnswer aquestion inthe groupchatUpdatecommunicationpreferences on5 claimsMake acustomerlaughUse a resourceto move a claimforward(ECRM, ISO,Accurint)Say hello tosomeonefrom anotherteam4 qualityliabilitydecisionsin a dayCustomizedexplanationof ClaimsHub on 5claims5 qualitydigital payenrollments5.0Medalliasurvey8 qualityCACs ina dayEmailinstead ofprint aletterCatalyticconverterclaimUse thelanguagelineLearnsomethingnew abouta peerAdvise anOIC orNPS aboutB2BBrand5 callsCustomeruploadsdocumentwhile on thephoneIssue apaymentvia digitalpayCustomercomplimentsyouSend a SSassignmentPlay ateammateat a breakarea gameQualitysubreferral90%ADHSendanovationAnswer aquestion inthe groupchatUpdatecommunicationpreferences on5 claimsMake acustomerlaughUse a resourceto move a claimforward(ECRM, ISO,Accurint)Say hello tosomeonefrom anotherteam

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 quality liability decisions in a day
  2. Customized explanation of Claims Hub on 5 claims
  3. 5 quality digital pay enrollments
  4. 5.0 Medallia survey
  5. 8 quality CACs in a day
  6. Email instead of print a letter
  7. Catalytic converter claim
  8. Use the language line
  9. Learn something new about a peer
  10. Advise an OIC or NPS about B2B
  11. Brand 5 calls
  12. Customer uploads document while on the phone
  13. Issue a payment via digital pay
  14. Customer compliments you
  15. Send a SS assignment
  16. Play a teammate at a break area game
  17. Quality sub referral
  18. 90% ADH
  19. Send an ovation
  20. Answer a question in the group chat
  21. Update communication preferences on 5 claims
  22. Make a customer laugh
  23. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  24. Say hello to someone from another team