5.0MedalliasurveyUse thelanguagelineCustomercomplimentsyouCatalyticconverterclaimAdvise anOIC orNPS aboutB2BAnswer aquestion inthe groupchatSend a SSassignmentEmailinstead ofprint aletterCustomizedexplanationof ClaimsHub on 5claimsIssue apaymentvia digitalpaySendanovationSay hello tosomeonefrom anotherteamQualitysubreferralUpdatecommunicationpreferences on5 claims4 qualityliabilitydecisionsin a day5 qualitydigital payenrollmentsCustomeruploadsdocumentwhile on thephoneBrand5 callsPlay ateammateat a breakarea gameLearnsomethingnew abouta peer8 qualityCACs ina dayUse a resourceto move a claimforward(ECRM, ISO,Accurint)90%ADHMake acustomerlaugh5.0MedalliasurveyUse thelanguagelineCustomercomplimentsyouCatalyticconverterclaimAdvise anOIC orNPS aboutB2BAnswer aquestion inthe groupchatSend a SSassignmentEmailinstead ofprint aletterCustomizedexplanationof ClaimsHub on 5claimsIssue apaymentvia digitalpaySendanovationSay hello tosomeonefrom anotherteamQualitysubreferralUpdatecommunicationpreferences on5 claims4 qualityliabilitydecisionsin a day5 qualitydigital payenrollmentsCustomeruploadsdocumentwhile on thephoneBrand5 callsPlay ateammateat a breakarea gameLearnsomethingnew abouta peer8 qualityCACs ina dayUse a resourceto move a claimforward(ECRM, ISO,Accurint)90%ADHMake acustomerlaugh

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5.0 Medallia survey
  2. Use the language line
  3. Customer compliments you
  4. Catalytic converter claim
  5. Advise an OIC or NPS about B2B
  6. Answer a question in the group chat
  7. Send a SS assignment
  8. Email instead of print a letter
  9. Customized explanation of Claims Hub on 5 claims
  10. Issue a payment via digital pay
  11. Send an ovation
  12. Say hello to someone from another team
  13. Quality sub referral
  14. Update communication preferences on 5 claims
  15. 4 quality liability decisions in a day
  16. 5 quality digital pay enrollments
  17. Customer uploads document while on the phone
  18. Brand 5 calls
  19. Play a teammate at a break area game
  20. Learn something new about a peer
  21. 8 quality CACs in a day
  22. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  23. 90% ADH
  24. Make a customer laugh