90%ADHSend a SSassignmentBrand5 callsEmailinstead ofprint aletterSay hello tosomeonefrom anotherteamUpdatecommunicationpreferences on5 claimsIssue apaymentvia digitalpay4 qualityliabilitydecisionsin a dayCustomeruploadsdocumentwhile on thephoneMake acustomerlaughQualitysubreferral5.0MedalliasurveyAnswer aquestion inthe groupchatCatalyticconverterclaim5 qualitydigital payenrollmentsSendanovationLearnsomethingnew abouta peerUse thelanguagelineCustomizedexplanationof ClaimsHub on 5claimsUse a resourceto move a claimforward(ECRM, ISO,Accurint)8 qualityCACs ina dayAdvise anOIC orNPS aboutB2BCustomercomplimentsyouPlay ateammateat a breakarea game90%ADHSend a SSassignmentBrand5 callsEmailinstead ofprint aletterSay hello tosomeonefrom anotherteamUpdatecommunicationpreferences on5 claimsIssue apaymentvia digitalpay4 qualityliabilitydecisionsin a dayCustomeruploadsdocumentwhile on thephoneMake acustomerlaughQualitysubreferral5.0MedalliasurveyAnswer aquestion inthe groupchatCatalyticconverterclaim5 qualitydigital payenrollmentsSendanovationLearnsomethingnew abouta peerUse thelanguagelineCustomizedexplanationof ClaimsHub on 5claimsUse a resourceto move a claimforward(ECRM, ISO,Accurint)8 qualityCACs ina dayAdvise anOIC orNPS aboutB2BCustomercomplimentsyouPlay ateammateat a breakarea game

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 90% ADH
  2. Send a SS assignment
  3. Brand 5 calls
  4. Email instead of print a letter
  5. Say hello to someone from another team
  6. Update communication preferences on 5 claims
  7. Issue a payment via digital pay
  8. 4 quality liability decisions in a day
  9. Customer uploads document while on the phone
  10. Make a customer laugh
  11. Quality sub referral
  12. 5.0 Medallia survey
  13. Answer a question in the group chat
  14. Catalytic converter claim
  15. 5 quality digital pay enrollments
  16. Send an ovation
  17. Learn something new about a peer
  18. Use the language line
  19. Customized explanation of Claims Hub on 5 claims
  20. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  21. 8 quality CACs in a day
  22. Advise an OIC or NPS about B2B
  23. Customer compliments you
  24. Play a teammate at a break area game