CustomercomplimentsyouCustomeruploadsdocumentwhile on thephoneUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletter8 qualityCACs ina dayCatalyticconverterclaimSend a SSassignment5 qualitydigital payenrollments4 qualityliabilitydecisionsin a dayMake acustomerlaughCustomizedexplanationof ClaimsHub on 5claimsAdvise anOIC orNPS aboutB2BSendanovationQualitysubreferralBrand5 callsUse a resourceto move a claimforward(ECRM, ISO,Accurint)Issue apaymentvia digitalpaySay hello tosomeonefrom anotherteamUse thelanguageline5.0MedalliasurveyLearnsomethingnew abouta peerAnswer aquestion inthe groupchatPlay ateammateat a breakarea game90%ADHCustomercomplimentsyouCustomeruploadsdocumentwhile on thephoneUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletter8 qualityCACs ina dayCatalyticconverterclaimSend a SSassignment5 qualitydigital payenrollments4 qualityliabilitydecisionsin a dayMake acustomerlaughCustomizedexplanationof ClaimsHub on 5claimsAdvise anOIC orNPS aboutB2BSendanovationQualitysubreferralBrand5 callsUse a resourceto move a claimforward(ECRM, ISO,Accurint)Issue apaymentvia digitalpaySay hello tosomeonefrom anotherteamUse thelanguageline5.0MedalliasurveyLearnsomethingnew abouta peerAnswer aquestion inthe groupchatPlay ateammateat a breakarea game90%ADH

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer compliments you
  2. Customer uploads document while on the phone
  3. Update communication preferences on 5 claims
  4. Email instead of print a letter
  5. 8 quality CACs in a day
  6. Catalytic converter claim
  7. Send a SS assignment
  8. 5 quality digital pay enrollments
  9. 4 quality liability decisions in a day
  10. Make a customer laugh
  11. Customized explanation of Claims Hub on 5 claims
  12. Advise an OIC or NPS about B2B
  13. Send an ovation
  14. Quality sub referral
  15. Brand 5 calls
  16. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  17. Issue a payment via digital pay
  18. Say hello to someone from another team
  19. Use the language line
  20. 5.0 Medallia survey
  21. Learn something new about a peer
  22. Answer a question in the group chat
  23. Play a teammate at a break area game
  24. 90% ADH