5 qualitydigital payenrollmentsSay hello tosomeonefrom anotherteam90%ADH8 qualityCACs ina dayUpdatecommunicationpreferences on5 claimsCustomercomplimentsyouCustomizedexplanationof ClaimsHub on 5claimsCatalyticconverterclaim4 qualityliabilitydecisionsin a dayAdvise anOIC orNPS aboutB2B5.0MedalliasurveyIssue apaymentvia digitalpayPlay ateammateat a breakarea gameUse thelanguagelineBrand5 callsSendanovationCustomeruploadsdocumentwhile on thephoneQualitysubreferralAnswer aquestion inthe groupchatLearnsomethingnew abouta peerSend a SSassignmentMake acustomerlaughUse a resourceto move a claimforward(ECRM, ISO,Accurint)Emailinstead ofprint aletter5 qualitydigital payenrollmentsSay hello tosomeonefrom anotherteam90%ADH8 qualityCACs ina dayUpdatecommunicationpreferences on5 claimsCustomercomplimentsyouCustomizedexplanationof ClaimsHub on 5claimsCatalyticconverterclaim4 qualityliabilitydecisionsin a dayAdvise anOIC orNPS aboutB2B5.0MedalliasurveyIssue apaymentvia digitalpayPlay ateammateat a breakarea gameUse thelanguagelineBrand5 callsSendanovationCustomeruploadsdocumentwhile on thephoneQualitysubreferralAnswer aquestion inthe groupchatLearnsomethingnew abouta peerSend a SSassignmentMake acustomerlaughUse a resourceto move a claimforward(ECRM, ISO,Accurint)Emailinstead ofprint aletter

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 quality digital pay enrollments
  2. Say hello to someone from another team
  3. 90% ADH
  4. 8 quality CACs in a day
  5. Update communication preferences on 5 claims
  6. Customer compliments you
  7. Customized explanation of Claims Hub on 5 claims
  8. Catalytic converter claim
  9. 4 quality liability decisions in a day
  10. Advise an OIC or NPS about B2B
  11. 5.0 Medallia survey
  12. Issue a payment via digital pay
  13. Play a teammate at a break area game
  14. Use the language line
  15. Brand 5 calls
  16. Send an ovation
  17. Customer uploads document while on the phone
  18. Quality sub referral
  19. Answer a question in the group chat
  20. Learn something new about a peer
  21. Send a SS assignment
  22. Make a customer laugh
  23. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  24. Email instead of print a letter