Issue apaymentvia digitalpay4 qualityliabilitydecisionsin a daySend a SSassignmentSendanovation90%ADHUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletter8 qualityCACs ina dayPlay ateammateat a breakarea gameCatalyticconverterclaimBrand5 callsCustomizedexplanationof ClaimsHub on 5claims5 qualitydigital payenrollments5.0MedalliasurveySay hello tosomeonefrom anotherteamCustomercomplimentsyouAnswer aquestion inthe groupchatUse thelanguagelineLearnsomethingnew abouta peerUse a resourceto move a claimforward(ECRM, ISO,Accurint)Make acustomerlaughQualitysubreferralCustomeruploadsdocumentwhile on thephoneAdvise anOIC orNPS aboutB2BIssue apaymentvia digitalpay4 qualityliabilitydecisionsin a daySend a SSassignmentSendanovation90%ADHUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletter8 qualityCACs ina dayPlay ateammateat a breakarea gameCatalyticconverterclaimBrand5 callsCustomizedexplanationof ClaimsHub on 5claims5 qualitydigital payenrollments5.0MedalliasurveySay hello tosomeonefrom anotherteamCustomercomplimentsyouAnswer aquestion inthe groupchatUse thelanguagelineLearnsomethingnew abouta peerUse a resourceto move a claimforward(ECRM, ISO,Accurint)Make acustomerlaughQualitysubreferralCustomeruploadsdocumentwhile on thephoneAdvise anOIC orNPS aboutB2B

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Issue a payment via digital pay
  2. 4 quality liability decisions in a day
  3. Send a SS assignment
  4. Send an ovation
  5. 90% ADH
  6. Update communication preferences on 5 claims
  7. Email instead of print a letter
  8. 8 quality CACs in a day
  9. Play a teammate at a break area game
  10. Catalytic converter claim
  11. Brand 5 calls
  12. Customized explanation of Claims Hub on 5 claims
  13. 5 quality digital pay enrollments
  14. 5.0 Medallia survey
  15. Say hello to someone from another team
  16. Customer compliments you
  17. Answer a question in the group chat
  18. Use the language line
  19. Learn something new about a peer
  20. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  21. Make a customer laugh
  22. Quality sub referral
  23. Customer uploads document while on the phone
  24. Advise an OIC or NPS about B2B