Sendanovation8 qualityCACs ina daySay hello tosomeonefrom anotherteamBrand5 calls5.0MedalliasurveyUse a resourceto move a claimforward(ECRM, ISO,Accurint)5 qualitydigital payenrollmentsQualitysubreferralSend a SSassignmentUse thelanguagelineUpdatecommunicationpreferences on5 claimsIssue apaymentvia digitalpayCustomercomplimentsyouEmailinstead ofprint aletterAdvise anOIC orNPS aboutB2B4 qualityliabilitydecisionsin a dayPlay ateammateat a breakarea game90%ADHCustomizedexplanationof ClaimsHub on 5claimsCatalyticconverterclaimLearnsomethingnew abouta peerMake acustomerlaughCustomeruploadsdocumentwhile on thephoneAnswer aquestion inthe groupchatSendanovation8 qualityCACs ina daySay hello tosomeonefrom anotherteamBrand5 calls5.0MedalliasurveyUse a resourceto move a claimforward(ECRM, ISO,Accurint)5 qualitydigital payenrollmentsQualitysubreferralSend a SSassignmentUse thelanguagelineUpdatecommunicationpreferences on5 claimsIssue apaymentvia digitalpayCustomercomplimentsyouEmailinstead ofprint aletterAdvise anOIC orNPS aboutB2B4 qualityliabilitydecisionsin a dayPlay ateammateat a breakarea game90%ADHCustomizedexplanationof ClaimsHub on 5claimsCatalyticconverterclaimLearnsomethingnew abouta peerMake acustomerlaughCustomeruploadsdocumentwhile on thephoneAnswer aquestion inthe groupchat

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send an ovation
  2. 8 quality CACs in a day
  3. Say hello to someone from another team
  4. Brand 5 calls
  5. 5.0 Medallia survey
  6. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  7. 5 quality digital pay enrollments
  8. Quality sub referral
  9. Send a SS assignment
  10. Use the language line
  11. Update communication preferences on 5 claims
  12. Issue a payment via digital pay
  13. Customer compliments you
  14. Email instead of print a letter
  15. Advise an OIC or NPS about B2B
  16. 4 quality liability decisions in a day
  17. Play a teammate at a break area game
  18. 90% ADH
  19. Customized explanation of Claims Hub on 5 claims
  20. Catalytic converter claim
  21. Learn something new about a peer
  22. Make a customer laugh
  23. Customer uploads document while on the phone
  24. Answer a question in the group chat