Emailinstead ofprint aletterLearnsomethingnew abouta peerQualitysubreferral4 qualityliabilitydecisionsin a dayCatalyticconverterclaimCustomizedexplanationof ClaimsHub on 5claims90%ADH8 qualityCACs ina dayCustomercomplimentsyouBrand5 calls5.0MedalliasurveySend a SSassignment5 qualitydigital payenrollmentsPlay ateammateat a breakarea gameUpdatecommunicationpreferences on5 claimsAdvise anOIC orNPS aboutB2BAnswer aquestion inthe groupchatSay hello tosomeonefrom anotherteamUse thelanguagelineCustomeruploadsdocumentwhile on thephoneUse a resourceto move a claimforward(ECRM, ISO,Accurint)Issue apaymentvia digitalpayMake acustomerlaughSendanovationEmailinstead ofprint aletterLearnsomethingnew abouta peerQualitysubreferral4 qualityliabilitydecisionsin a dayCatalyticconverterclaimCustomizedexplanationof ClaimsHub on 5claims90%ADH8 qualityCACs ina dayCustomercomplimentsyouBrand5 calls5.0MedalliasurveySend a SSassignment5 qualitydigital payenrollmentsPlay ateammateat a breakarea gameUpdatecommunicationpreferences on5 claimsAdvise anOIC orNPS aboutB2BAnswer aquestion inthe groupchatSay hello tosomeonefrom anotherteamUse thelanguagelineCustomeruploadsdocumentwhile on thephoneUse a resourceto move a claimforward(ECRM, ISO,Accurint)Issue apaymentvia digitalpayMake acustomerlaughSendanovation

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email instead of print a letter
  2. Learn something new about a peer
  3. Quality sub referral
  4. 4 quality liability decisions in a day
  5. Catalytic converter claim
  6. Customized explanation of Claims Hub on 5 claims
  7. 90% ADH
  8. 8 quality CACs in a day
  9. Customer compliments you
  10. Brand 5 calls
  11. 5.0 Medallia survey
  12. Send a SS assignment
  13. 5 quality digital pay enrollments
  14. Play a teammate at a break area game
  15. Update communication preferences on 5 claims
  16. Advise an OIC or NPS about B2B
  17. Answer a question in the group chat
  18. Say hello to someone from another team
  19. Use the language line
  20. Customer uploads document while on the phone
  21. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  22. Issue a payment via digital pay
  23. Make a customer laugh
  24. Send an ovation