Issue apaymentvia digitalpayPlay ateammateat a breakarea game5.0MedalliasurveyCustomeruploadsdocumentwhile on thephoneUse thelanguageline5 qualitydigital payenrollments8 qualityCACs ina dayUpdatecommunicationpreferences on5 claimsBrand5 callsCatalyticconverterclaimAnswer aquestion inthe groupchatCustomizedexplanationof ClaimsHub on 5claimsUse a resourceto move a claimforward(ECRM, ISO,Accurint)CustomercomplimentsyouLearnsomethingnew abouta peerQualitysubreferral4 qualityliabilitydecisionsin a dayAdvise anOIC orNPS aboutB2BEmailinstead ofprint aletter90%ADHSend a SSassignmentSay hello tosomeonefrom anotherteamMake acustomerlaughSendanovationIssue apaymentvia digitalpayPlay ateammateat a breakarea game5.0MedalliasurveyCustomeruploadsdocumentwhile on thephoneUse thelanguageline5 qualitydigital payenrollments8 qualityCACs ina dayUpdatecommunicationpreferences on5 claimsBrand5 callsCatalyticconverterclaimAnswer aquestion inthe groupchatCustomizedexplanationof ClaimsHub on 5claimsUse a resourceto move a claimforward(ECRM, ISO,Accurint)CustomercomplimentsyouLearnsomethingnew abouta peerQualitysubreferral4 qualityliabilitydecisionsin a dayAdvise anOIC orNPS aboutB2BEmailinstead ofprint aletter90%ADHSend a SSassignmentSay hello tosomeonefrom anotherteamMake acustomerlaughSendanovation

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue a payment via digital pay
  2. Play a teammate at a break area game
  3. 5.0 Medallia survey
  4. Customer uploads document while on the phone
  5. Use the language line
  6. 5 quality digital pay enrollments
  7. 8 quality CACs in a day
  8. Update communication preferences on 5 claims
  9. Brand 5 calls
  10. Catalytic converter claim
  11. Answer a question in the group chat
  12. Customized explanation of Claims Hub on 5 claims
  13. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  14. Customer compliments you
  15. Learn something new about a peer
  16. Quality sub referral
  17. 4 quality liability decisions in a day
  18. Advise an OIC or NPS about B2B
  19. Email instead of print a letter
  20. 90% ADH
  21. Send a SS assignment
  22. Say hello to someone from another team
  23. Make a customer laugh
  24. Send an ovation