Customizedexplanationof ClaimsHub on 5claimsBrand5 calls5 qualitydigital payenrollments90%ADHAdvise anOIC orNPS aboutB2B5.0MedalliasurveyCustomeruploadsdocumentwhile on thephoneSend a SSassignmentUpdatecommunicationpreferences on5 claimsCatalyticconverterclaim8 qualityCACs ina daySay hello tosomeonefrom anotherteamSendanovationMake acustomerlaughIssue apaymentvia digitalpay4 qualityliabilitydecisionsin a dayUse a resourceto move a claimforward(ECRM, ISO,Accurint)Play ateammateat a breakarea gameQualitysubreferralUse thelanguagelineAnswer aquestion inthe groupchatLearnsomethingnew abouta peerEmailinstead ofprint aletterCustomercomplimentsyouCustomizedexplanationof ClaimsHub on 5claimsBrand5 calls5 qualitydigital payenrollments90%ADHAdvise anOIC orNPS aboutB2B5.0MedalliasurveyCustomeruploadsdocumentwhile on thephoneSend a SSassignmentUpdatecommunicationpreferences on5 claimsCatalyticconverterclaim8 qualityCACs ina daySay hello tosomeonefrom anotherteamSendanovationMake acustomerlaughIssue apaymentvia digitalpay4 qualityliabilitydecisionsin a dayUse a resourceto move a claimforward(ECRM, ISO,Accurint)Play ateammateat a breakarea gameQualitysubreferralUse thelanguagelineAnswer aquestion inthe groupchatLearnsomethingnew abouta peerEmailinstead ofprint aletterCustomercomplimentsyou

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customized explanation of Claims Hub on 5 claims
  2. Brand 5 calls
  3. 5 quality digital pay enrollments
  4. 90% ADH
  5. Advise an OIC or NPS about B2B
  6. 5.0 Medallia survey
  7. Customer uploads document while on the phone
  8. Send a SS assignment
  9. Update communication preferences on 5 claims
  10. Catalytic converter claim
  11. 8 quality CACs in a day
  12. Say hello to someone from another team
  13. Send an ovation
  14. Make a customer laugh
  15. Issue a payment via digital pay
  16. 4 quality liability decisions in a day
  17. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  18. Play a teammate at a break area game
  19. Quality sub referral
  20. Use the language line
  21. Answer a question in the group chat
  22. Learn something new about a peer
  23. Email instead of print a letter
  24. Customer compliments you