Make acustomerlaughSay hello tosomeonefrom anotherteamCustomercomplimentsyou90%ADHCustomizedexplanationof ClaimsHub on 5claimsUse a resourceto move a claimforward(ECRM, ISO,Accurint)Send a SSassignmentCustomeruploadsdocumentwhile on thephoneQualitysubreferralBrand5 calls4 qualityliabilitydecisionsin a day8 qualityCACs ina dayLearnsomethingnew abouta peerAdvise anOIC orNPS aboutB2B5.0MedalliasurveyCatalyticconverterclaimAnswer aquestion inthe groupchatUpdatecommunicationpreferences on5 claims5 qualitydigital payenrollmentsEmailinstead ofprint aletterPlay ateammateat a breakarea gameIssue apaymentvia digitalpaySendanovationUse thelanguagelineMake acustomerlaughSay hello tosomeonefrom anotherteamCustomercomplimentsyou90%ADHCustomizedexplanationof ClaimsHub on 5claimsUse a resourceto move a claimforward(ECRM, ISO,Accurint)Send a SSassignmentCustomeruploadsdocumentwhile on thephoneQualitysubreferralBrand5 calls4 qualityliabilitydecisionsin a day8 qualityCACs ina dayLearnsomethingnew abouta peerAdvise anOIC orNPS aboutB2B5.0MedalliasurveyCatalyticconverterclaimAnswer aquestion inthe groupchatUpdatecommunicationpreferences on5 claims5 qualitydigital payenrollmentsEmailinstead ofprint aletterPlay ateammateat a breakarea gameIssue apaymentvia digitalpaySendanovationUse thelanguageline

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Make a customer laugh
  2. Say hello to someone from another team
  3. Customer compliments you
  4. 90% ADH
  5. Customized explanation of Claims Hub on 5 claims
  6. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  7. Send a SS assignment
  8. Customer uploads document while on the phone
  9. Quality sub referral
  10. Brand 5 calls
  11. 4 quality liability decisions in a day
  12. 8 quality CACs in a day
  13. Learn something new about a peer
  14. Advise an OIC or NPS about B2B
  15. 5.0 Medallia survey
  16. Catalytic converter claim
  17. Answer a question in the group chat
  18. Update communication preferences on 5 claims
  19. 5 quality digital pay enrollments
  20. Email instead of print a letter
  21. Play a teammate at a break area game
  22. Issue a payment via digital pay
  23. Send an ovation
  24. Use the language line