Updatecommunicationpreferences on5 claimsCatalyticconverterclaimPlay ateammateat a breakarea gameAnswer aquestion inthe groupchatAdvise anOIC orNPS aboutB2BLearnsomethingnew abouta peerSay hello tosomeonefrom anotherteamSend a SSassignmentUse a resourceto move a claimforward(ECRM, ISO,Accurint)QualitysubreferralMake acustomerlaugh4 qualityliabilitydecisionsin a day5.0MedalliasurveyCustomercomplimentsyouCustomizedexplanationof ClaimsHub on 5claimsCustomeruploadsdocumentwhile on thephone5 qualitydigital payenrollmentsSendanovationIssue apaymentvia digitalpay8 qualityCACs ina day90%ADHBrand5 callsEmailinstead ofprint aletterUse thelanguagelineUpdatecommunicationpreferences on5 claimsCatalyticconverterclaimPlay ateammateat a breakarea gameAnswer aquestion inthe groupchatAdvise anOIC orNPS aboutB2BLearnsomethingnew abouta peerSay hello tosomeonefrom anotherteamSend a SSassignmentUse a resourceto move a claimforward(ECRM, ISO,Accurint)QualitysubreferralMake acustomerlaugh4 qualityliabilitydecisionsin a day5.0MedalliasurveyCustomercomplimentsyouCustomizedexplanationof ClaimsHub on 5claimsCustomeruploadsdocumentwhile on thephone5 qualitydigital payenrollmentsSendanovationIssue apaymentvia digitalpay8 qualityCACs ina day90%ADHBrand5 callsEmailinstead ofprint aletterUse thelanguageline

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Update communication preferences on 5 claims
  2. Catalytic converter claim
  3. Play a teammate at a break area game
  4. Answer a question in the group chat
  5. Advise an OIC or NPS about B2B
  6. Learn something new about a peer
  7. Say hello to someone from another team
  8. Send a SS assignment
  9. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  10. Quality sub referral
  11. Make a customer laugh
  12. 4 quality liability decisions in a day
  13. 5.0 Medallia survey
  14. Customer compliments you
  15. Customized explanation of Claims Hub on 5 claims
  16. Customer uploads document while on the phone
  17. 5 quality digital pay enrollments
  18. Send an ovation
  19. Issue a payment via digital pay
  20. 8 quality CACs in a day
  21. 90% ADH
  22. Brand 5 calls
  23. Email instead of print a letter
  24. Use the language line