Learnsomethingnew abouta peerCustomizedexplanationof ClaimsHub on 5claimsIssue apaymentvia digitalpayMake acustomerlaughUse thelanguagelineSend a SSassignment8 qualityCACs ina day5 qualitydigital payenrollments4 qualityliabilitydecisionsin a daySay hello tosomeonefrom anotherteamSendanovationAnswer aquestion inthe groupchatCatalyticconverterclaimPlay ateammateat a breakarea gameBrand5 callsUse a resourceto move a claimforward(ECRM, ISO,Accurint)CustomercomplimentsyouAdvise anOIC orNPS aboutB2B5.0MedalliasurveyCustomeruploadsdocumentwhile on thephoneQualitysubreferral90%ADHUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletterLearnsomethingnew abouta peerCustomizedexplanationof ClaimsHub on 5claimsIssue apaymentvia digitalpayMake acustomerlaughUse thelanguagelineSend a SSassignment8 qualityCACs ina day5 qualitydigital payenrollments4 qualityliabilitydecisionsin a daySay hello tosomeonefrom anotherteamSendanovationAnswer aquestion inthe groupchatCatalyticconverterclaimPlay ateammateat a breakarea gameBrand5 callsUse a resourceto move a claimforward(ECRM, ISO,Accurint)CustomercomplimentsyouAdvise anOIC orNPS aboutB2B5.0MedalliasurveyCustomeruploadsdocumentwhile on thephoneQualitysubreferral90%ADHUpdatecommunicationpreferences on5 claimsEmailinstead ofprint aletter

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new about a peer
  2. Customized explanation of Claims Hub on 5 claims
  3. Issue a payment via digital pay
  4. Make a customer laugh
  5. Use the language line
  6. Send a SS assignment
  7. 8 quality CACs in a day
  8. 5 quality digital pay enrollments
  9. 4 quality liability decisions in a day
  10. Say hello to someone from another team
  11. Send an ovation
  12. Answer a question in the group chat
  13. Catalytic converter claim
  14. Play a teammate at a break area game
  15. Brand 5 calls
  16. Use a resource to move a claim forward (ECRM, ISO, Accurint)
  17. Customer compliments you
  18. Advise an OIC or NPS about B2B
  19. 5.0 Medallia survey
  20. Customer uploads document while on the phone
  21. Quality sub referral
  22. 90% ADH
  23. Update communication preferences on 5 claims
  24. Email instead of print a letter