(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Edified their providers
Talked about pricing before getting patient's name
Transactional
Got their "WHY"
Led with Insurance
Built Rapport
Lack of Interest
Took Bait Question
Patient has out-of-network insurance
Patient spells name without being asked
Didn't find out their WHY
Above and beyond customer service
Call handler educates patient effectively
Call is over 10 minutes
Good Tone
Patient is crying
Free!
Empathy is shown
Asked for their name
Personality was heard
Excellent confirmation process
Conversational
Used 5-Star Greeting
Patient or call handler laughs
Patient holds longer than 60 seconds
Led patient to appointment
Call handler offers to take problem (such as insurance) off patient's plate
