(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Built Rapport
Free!
Didn't "Train their Patient"
Edified their providers
Above and beyond customer service
Didn't find out their WHY
Led patient to appointment
Patient has in-network insurance
Patient or call handler laughs
Personality was heard
Took Bait Question
Call handler educates patient effectively
Patient holds longer than 60 seconds
Asked for their name
Conversational
Call is over 10 minutes
Got their "WHY"
Patient is crying
Good Tone
Used 5-Star Greeting
Patient spells name without being asked
Empathy is shown
Redirected Call
Led with Insurance
Transactional
Excellent confirmation process
Talked about pricing before getting patient's name
Lack of Interest
Call handler offers to take problem (such as insurance) off patient's plate
