Above andbeyondcustomerserviceLed patienttoappointmentEdifiedtheirprovidersCall isover 10minutesLed withInsuranceDidn't findout theirWHYPersonalitywas heardAskedfor theirnameTookBaitQuestionTransactionalGottheir"WHY"PatientiscryingCall handleroffers to takeproblem (suchas insurance)off patient'splateEmpathyis shownRedirectedCallLack ofInterestPatienthas in-networkinsurancePatient orcallhandlerlaughsTalked aboutpricing beforegettingpatient'snameCall handlereducatespatienteffectivelyPatientspells namewithoutbeing askedUsed 5-StarGreetingConversationalFree!Patienthas out-of-networkinsurancePatient holdslonger than60 secondsDidn't"TraintheirPatient"BuiltRapportExcellentconfirmationprocessGoodToneAbove andbeyondcustomerserviceLed patienttoappointmentEdifiedtheirprovidersCall isover 10minutesLed withInsuranceDidn't findout theirWHYPersonalitywas heardAskedfor theirnameTookBaitQuestionTransactionalGottheir"WHY"PatientiscryingCall handleroffers to takeproblem (suchas insurance)off patient'splateEmpathyis shownRedirectedCallLack ofInterestPatienthas in-networkinsurancePatient orcallhandlerlaughsTalked aboutpricing beforegettingpatient'snameCall handlereducatespatienteffectivelyPatientspells namewithoutbeing askedUsed 5-StarGreetingConversationalFree!Patienthas out-of-networkinsurancePatient holdslonger than60 secondsDidn't"TraintheirPatient"BuiltRapportExcellentconfirmationprocessGoodTone

Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Above and beyond customer service
  2. Led patient to appointment
  3. Edified their providers
  4. Call is over 10 minutes
  5. Led with Insurance
  6. Didn't find out their WHY
  7. Personality was heard
  8. Asked for their name
  9. Took Bait Question
  10. Transactional
  11. Got their "WHY"
  12. Patient is crying
  13. Call handler offers to take problem (such as insurance) off patient's plate
  14. Empathy is shown
  15. Redirected Call
  16. Lack of Interest
  17. Patient has in-network insurance
  18. Patient or call handler laughs
  19. Talked about pricing before getting patient's name
  20. Call handler educates patient effectively
  21. Patient spells name without being asked
  22. Used 5-Star Greeting
  23. Conversational
  24. Free!
  25. Patient has out-of-network insurance
  26. Patient holds longer than 60 seconds
  27. Didn't "Train their Patient"
  28. Built Rapport
  29. Excellent confirmation process
  30. Good Tone