(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Redirected Call
Patient has out-of-network insurance
Empathy is shown
Conversational
Lack of Interest
Didn't find out their WHY
Good Tone
Patient or call handler laughs
Patient has in-network insurance
Took Bait Question
Patient spells name without being asked
Used 5-Star Greeting
Didn't "Train their Patient"
Above and beyond customer service
Led patient to appointment
Transactional
Led with Insurance
Edified their providers
Patient is crying
Call handler offers to take problem (such as insurance) off patient's plate
Call handler educates patient effectively
Call is over 10 minutes
Built Rapport
Got their "WHY"
Free!
Asked for their name
Personality was heard
Excellent confirmation process
Patient holds longer than 60 seconds
Talked about pricing before getting patient's name
