(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Excellent confirmation process
Redirected Call
Call is over 10 minutes
Patient is crying
Led with Insurance
Didn't find out their WHY
Personality was heard
Conversational
Free!
Transactional
Above and beyond customer service
Patient has in-network insurance
Patient spells name without being asked
Call handler educates patient effectively
Talked about pricing before getting patient's name
Lack of Interest
Led patient to appointment
Patient or call handler laughs
Took Bait Question
Built Rapport
Call handler offers to take problem (such as insurance) off patient's plate
