(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call is over 10 minutes
Transactional
Above and beyond customer service
Conversational
Didn't find out their WHY
Empathy is shown
Led with Insurance
Free!
Lack of Interest
Call handler educates patient effectively
Patient has out-of-network insurance
Personality was heard
Used 5-Star Greeting
Excellent confirmation process
Asked for their name
Good Tone
Patient has in-network insurance
Got their "WHY"
Call handler offers to take problem (such as insurance) off patient's plate
Took Bait Question
Redirected Call
Patient or call handler laughs
Didn't "Train their Patient"
Patient holds longer than 60 seconds
Built Rapport
Patient spells name without being asked
Talked about pricing before getting patient's name
