Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Didn't "Train their Patient"
2. Empathy is shown
3. Patient has in-network insurance
4. Above and beyond customer service
5. Transactional
6. Free!
7. Patient holds longer than 60 seconds
8. Call is over 10 minutes
9. Call handler offers to take problem (such as insurance) off patient's plate
10. Patient has out-of-network insurance
11. Talked about pricing before getting patient's name
12. Patient is crying
13. Redirected Call
14. Built Rapport
15. Good Tone
16. Excellent confirmation process
17. Asked for their name
18. Took Bait Question
19. Patient spells name without being asked
20. Lack of Interest
21. Didn't find out their WHY
22. Used 5-Star Greeting
23. Got their "WHY"
24. Led patient to appointment
25. Patient or call handler laughs
26. Edified their providers
27. Conversational
28. Led with Insurance
29. Personality was heard
30. Call handler educates patient effectively