(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Didn't find out their WHY
Lack of Interest
Asked for their name
Empathy is shown
Personality was heard
Excellent confirmation process
Patient has in-network insurance
Transactional
Call is over 10 minutes
Led with Insurance
Patient or call handler laughs
Didn't "Train their Patient"
Call handler educates patient effectively
Took Bait Question
Conversational
Patient has out-of-network insurance
Built Rapport
Talked about pricing before getting patient's name
Call handler offers to take problem (such as insurance) off patient's plate
