Free!BuiltRapportPersonalitywas heardAbove andbeyondcustomerserviceEdifiedtheirprovidersConversationalLed withInsuranceCall isover 10minutesRedirectedCallCall handleroffers to takeproblem (suchas insurance)off patient'splateTalked aboutpricing beforegettingpatient'snameGoodTonePatient orcallhandlerlaughsDidn't findout theirWHYEmpathyis shownAskedfor theirnamePatienthas in-networkinsurancePatientiscryingPatient holdslonger than60 secondsLack ofInterestTookBaitQuestionLed patienttoappointmentCall handlereducatespatienteffectivelyPatientspells namewithoutbeing askedPatienthas out-of-networkinsuranceDidn't"TraintheirPatient"ExcellentconfirmationprocessGottheir"WHY"Used 5-StarGreetingTransactionalFree!BuiltRapportPersonalitywas heardAbove andbeyondcustomerserviceEdifiedtheirprovidersConversationalLed withInsuranceCall isover 10minutesRedirectedCallCall handleroffers to takeproblem (suchas insurance)off patient'splateTalked aboutpricing beforegettingpatient'snameGoodTonePatient orcallhandlerlaughsDidn't findout theirWHYEmpathyis shownAskedfor theirnamePatienthas in-networkinsurancePatientiscryingPatient holdslonger than60 secondsLack ofInterestTookBaitQuestionLed patienttoappointmentCall handlereducatespatienteffectivelyPatientspells namewithoutbeing askedPatienthas out-of-networkinsuranceDidn't"TraintheirPatient"ExcellentconfirmationprocessGottheir"WHY"Used 5-StarGreetingTransactional

Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Built Rapport
  3. Personality was heard
  4. Above and beyond customer service
  5. Edified their providers
  6. Conversational
  7. Led with Insurance
  8. Call is over 10 minutes
  9. Redirected Call
  10. Call handler offers to take problem (such as insurance) off patient's plate
  11. Talked about pricing before getting patient's name
  12. Good Tone
  13. Patient or call handler laughs
  14. Didn't find out their WHY
  15. Empathy is shown
  16. Asked for their name
  17. Patient has in-network insurance
  18. Patient is crying
  19. Patient holds longer than 60 seconds
  20. Lack of Interest
  21. Took Bait Question
  22. Led patient to appointment
  23. Call handler educates patient effectively
  24. Patient spells name without being asked
  25. Patient has out-of-network insurance
  26. Didn't "Train their Patient"
  27. Excellent confirmation process
  28. Got their "WHY"
  29. Used 5-Star Greeting
  30. Transactional