(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient is crying
Patient spells name without being asked
Conversational
Asked for their name
Empathy is shown
Got their "WHY"
Used 5-Star Greeting
Patient has in-network insurance
Redirected Call
Led with Insurance
Led patient to appointment
Didn't "Train their Patient"
Call handler offers to take problem (such as insurance) off patient's plate
Free!
Took Bait Question
Didn't find out their WHY
Lack of Interest
Transactional
Call handler educates patient effectively
Patient holds longer than 60 seconds
Personality was heard
Talked about pricing before getting patient's name
