(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talked about pricing before getting patient's name
Free!
Didn't find out their WHY
Conversational
Didn't "Train their Patient"
Built Rapport
Good Tone
Got their "WHY"
Patient has out-of-network insurance
Above and beyond customer service
Patient has in-network insurance
Redirected Call
Excellent confirmation process
Took Bait Question
Transactional
Call handler educates patient effectively
Lack of Interest
Personality was heard
Used 5-Star Greeting
Led patient to appointment
Patient spells name without being asked
Empathy is shown
Asked for their name
Edified their providers
Led with Insurance
Call handler offers to take problem (such as insurance) off patient's plate
