(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient spells name without being asked
Patient has in-network insurance
Free!
Took Bait Question
Asked for their name
Talked about pricing before getting patient's name
Led patient to appointment
Built Rapport
Transactional
Patient holds longer than 60 seconds
Conversational
Led with Insurance
Patient or call handler laughs
Empathy is shown
Got their "WHY"
Call handler educates patient effectively
Used 5-Star Greeting
Excellent confirmation process
Didn't "Train their Patient"
Patient is crying
Personality was heard
Above and beyond customer service
Didn't find out their WHY
Good Tone
Lack of Interest
Patient has out-of-network insurance
Redirected Call
Call handler offers to take problem (such as insurance) off patient's plate
