Asked for their name Talked about pricing before getting patient's name Call handler offers to take problem (such as insurance) off patient's plate Personality was heard Used 5- Star Greeting Lack of Interest Took Bait Question Led patient to appointment Excellent confirmation process Led with Insurance Patient holds longer than 60 seconds Redirected Call Patient or call handler laughs Edified their providers Empathy is shown Patient spells name without being asked Transactional Patient is crying Above and beyond customer service Got their "WHY" Call handler educates patient effectively Conversational Didn't "Train their Patient" Didn't find out their WHY Call is over 10 minutes Built Rapport Patient has in- network insurance Good Tone Patient has out-of- network insurance Free! Asked for their name Talked about pricing before getting patient's name Call handler offers to take problem (such as insurance) off patient's plate Personality was heard Used 5- Star Greeting Lack of Interest Took Bait Question Led patient to appointment Excellent confirmation process Led with Insurance Patient holds longer than 60 seconds Redirected Call Patient or call handler laughs Edified their providers Empathy is shown Patient spells name without being asked Transactional Patient is crying Above and beyond customer service Got their "WHY" Call handler educates patient effectively Conversational Didn't "Train their Patient" Didn't find out their WHY Call is over 10 minutes Built Rapport Patient has in- network insurance Good Tone Patient has out-of- network insurance Free!
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Asked for their name
Talked about pricing before getting patient's name
Call handler offers to take problem (such as insurance) off patient's plate
Personality was heard
Used 5-Star Greeting
Lack of Interest
Took Bait Question
Led patient to appointment
Excellent confirmation process
Led with Insurance
Patient holds longer than 60 seconds
Redirected Call
Patient or call handler laughs
Edified their providers
Empathy is shown
Patient spells name without being asked
Transactional
Patient is crying
Above and beyond customer service
Got their "WHY"
Call handler educates patient effectively
Conversational
Didn't "Train their Patient"
Didn't find out their WHY
Call is over 10 minutes
Built Rapport
Patient has in-network insurance
Good Tone
Patient has out-of-network insurance
Free!
