GoodToneTookBaitQuestionPatientiscryingGottheir"WHY"Empathyis shownCall isover 10minutesDidn't"TraintheirPatient"Above andbeyondcustomerservicePatienthas out-of-networkinsuranceFree!Used 5-StarGreetingRedirectedCallLed withInsuranceDidn't findout theirWHYAskedfor theirnameLed patienttoappointmentTransactionalConversationalExcellentconfirmationprocessCall handleroffers to takeproblem (suchas insurance)off patient'splateLack ofInterestCall handlereducatespatienteffectivelyTalked aboutpricing beforegettingpatient'snamePatient holdslonger than60 secondsBuiltRapportEdifiedtheirprovidersPatient orcallhandlerlaughsPatientspells namewithoutbeing askedPatienthas in-networkinsurancePersonalitywas heardGoodToneTookBaitQuestionPatientiscryingGottheir"WHY"Empathyis shownCall isover 10minutesDidn't"TraintheirPatient"Above andbeyondcustomerservicePatienthas out-of-networkinsuranceFree!Used 5-StarGreetingRedirectedCallLed withInsuranceDidn't findout theirWHYAskedfor theirnameLed patienttoappointmentTransactionalConversationalExcellentconfirmationprocessCall handleroffers to takeproblem (suchas insurance)off patient'splateLack ofInterestCall handlereducatespatienteffectivelyTalked aboutpricing beforegettingpatient'snamePatient holdslonger than60 secondsBuiltRapportEdifiedtheirprovidersPatient orcallhandlerlaughsPatientspells namewithoutbeing askedPatienthas in-networkinsurancePersonalitywas heard

Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good Tone
  2. Took Bait Question
  3. Patient is crying
  4. Got their "WHY"
  5. Empathy is shown
  6. Call is over 10 minutes
  7. Didn't "Train their Patient"
  8. Above and beyond customer service
  9. Patient has out-of-network insurance
  10. Free!
  11. Used 5-Star Greeting
  12. Redirected Call
  13. Led with Insurance
  14. Didn't find out their WHY
  15. Asked for their name
  16. Led patient to appointment
  17. Transactional
  18. Conversational
  19. Excellent confirmation process
  20. Call handler offers to take problem (such as insurance) off patient's plate
  21. Lack of Interest
  22. Call handler educates patient effectively
  23. Talked about pricing before getting patient's name
  24. Patient holds longer than 60 seconds
  25. Built Rapport
  26. Edified their providers
  27. Patient or call handler laughs
  28. Patient spells name without being asked
  29. Patient has in-network insurance
  30. Personality was heard