(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Empathy is shown
Call handler educates patient effectively
Built Rapport
Edified their providers
Took Bait Question
Call is over 10 minutes
Patient has out-of-network insurance
Free!
Lack of Interest
Talked about pricing before getting patient's name
Didn't find out their WHY
Patient spells name without being asked
Led patient to appointment
Used 5-Star Greeting
Conversational
Led with Insurance
Didn't "Train their Patient"
Patient or call handler laughs
Asked for their name
Good Tone
Transactional
Patient has in-network insurance
Patient holds longer than 60 seconds
Above and beyond customer service
Redirected Call
Patient is crying
Call handler offers to take problem (such as insurance) off patient's plate
