(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Redirected Call
Built Rapport
Didn't find out their WHY
Empathy is shown
Led patient to appointment
Free!
Asked for their name
Led with Insurance
Conversational
Call handler offers to take problem (such as insurance) off patient's plate
Didn't "Train their Patient"
Used 5-Star Greeting
Call is over 10 minutes
Patient or call handler laughs
Patient spells name without being asked
Took Bait Question
Good Tone
Patient has out-of-network insurance
Lack of Interest
Edified their providers
Above and beyond customer service
Excellent confirmation process
Personality was heard
Got their "WHY"
Patient has in-network insurance
Talked about pricing before getting patient's name
