CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
2. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
3. Setting Expectations: You stated the goal of the call on 3 calls
4. 50+ flaps in blue Pill for a modem
5. You resolved 3 residential HSD calls without a truck roll
6. You set up a service call for an ASO
7. You sent a Local Office Follow-Ups
8. You reported an outage using Helpdesk
9. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
10. You talked to 3 male customers
11. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
12. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
13. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
14. Customer Recognition: You used notes on the account to avoid duplication of efforts
15. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
16. Customer Recognition: You verified security account measures on 3 calls
17. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
18. You assisted a customer with resetting their Sparklight/NewWave password
19. Resilience: You de-escalated an irate customer
20. You talked to 3 female customers
21. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
22. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
23. You scheduled a service call within quota (did not use “escalated”)
24. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
25. You performed a modem swap
26. You used Where’s My Tech to provided status of a service call to a customer
27. Received 1 Kudos call
28. You resolved 3 business HSD calls without a truck roll
29. Customer gave you a compliment
30. You resolved 3 residential video calls without a truck roll