CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You resolved 3 residential HSD calls without a truck roll
2. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
3. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
4. Customer Recognition: You used notes on the account to avoid duplication of efforts
5. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
6. You resolved 3 business HSD calls without a truck roll
7. You set up a service call for an ASO
8. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
9. You assisted a customer with resetting their Sparklight/NewWave password
10. You reported an outage using Helpdesk
11. You used Where’s My Tech to provided status of a service call to a customer
12. You scheduled a service call within quota (did not use “escalated”)
13. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
14. Resilience: You de-escalated an irate customer
15. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
16. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
17. You performed a modem swap
18. You talked to 3 female customers
19. Customer Recognition: You verified security account measures on 3 calls
20. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
21. Received 1 Kudos call
22. Setting Expectations: You stated the goal of the call on 3 calls
23. Customer gave you a compliment
24. 50+ flaps in blue Pill for a modem
25. You sent a Local Office Follow-Ups
26. You resolved 3 residential video calls without a truck roll
27. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
28. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
29. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
30. You talked to 3 male customers