CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
2. You resolved 3 residential HSD calls without a truck roll
3. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
4. You used Where’s My Tech to provided status of a service call to a customer
5. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
6. Customer Recognition: You used notes on the account to avoid duplication of efforts
7. 50+ flaps in blue Pill for a modem
8. Setting Expectations: You stated the goal of the call on 3 calls
9. You performed a modem swap
10. You scheduled a service call within quota (did not use “escalated”)
11. Resilience: You de-escalated an irate customer
12. You reported an outage using Helpdesk
13. Customer Recognition: You verified security account measures on 3 calls
14. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
15. You assisted a customer with resetting their Sparklight/NewWave password
16. You resolved 3 business HSD calls without a truck roll
17. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
18. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
19. You talked to 3 female customers
20. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
21. You set up a service call for an ASO
22. You sent a Local Office Follow-Ups
23. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
24. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
25. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
26. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
27. Customer gave you a compliment
28. You talked to 3 male customers
29. Received 1 Kudos call
30. You resolved 3 residential video calls without a truck roll