CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You sent a Local Office Follow-Ups
2. You talked to 3 female customers
3. You used Where’s My Tech to provided status of a service call to a customer
4. You resolved 3 residential video calls without a truck roll
5. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
6. You performed a modem swap
7. Received 1 Kudos call
8. You assisted a customer with resetting their Sparklight/NewWave password
9. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
10. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
11. 50+ flaps in blue Pill for a modem
12. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
13. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
14. You resolved 3 residential HSD calls without a truck roll
15. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
16. You resolved 3 business HSD calls without a truck roll
17. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
18. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
19. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
20. Customer gave you a compliment
21. Customer Recognition: You used notes on the account to avoid duplication of efforts
22. Resilience: You de-escalated an irate customer
23. You reported an outage using Helpdesk
24. Customer Recognition: You verified security account measures on 3 calls
25. You set up a service call for an ASO
26. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
27. Setting Expectations: You stated the goal of the call on 3 calls
28. You talked to 3 male customers
29. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
30. You scheduled a service call within quota (did not use “escalated”)