CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer Recognition: You used notes on the account to avoid duplication of efforts
2. Received 1 Kudos call
3. You scheduled a service call within quota (did not use “escalated”)
4. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
5. You used Where’s My Tech to provided status of a service call to a customer
6. Resilience: You de-escalated an irate customer
7. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
8. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
9. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
10. You resolved 3 residential video calls without a truck roll
11. 50+ flaps in blue Pill for a modem
12. You performed a modem swap
13. You talked to 3 female customers
14. Customer gave you a compliment
15. You sent a Local Office Follow-Ups
16. You talked to 3 male customers
17. Setting Expectations: You stated the goal of the call on 3 calls
18. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
19. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
20. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
21. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
22. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
23. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
24. You reported an outage using Helpdesk
25. Customer Recognition: You verified security account measures on 3 calls
26. You set up a service call for an ASO
27. You assisted a customer with resetting their Sparklight/NewWave password
28. You resolved 3 residential HSD calls without a truck roll
29. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
30. You resolved 3 business HSD calls without a truck roll