CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Received 1 Kudos call
2. Customer gave you a compliment
3. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
4. Setting Expectations: You stated the goal of the call on 3 calls
5. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
6. Customer Recognition: You used notes on the account to avoid duplication of efforts
7. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
8. You resolved 3 residential HSD calls without a truck roll
9. You used Where’s My Tech to provided status of a service call to a customer
10. You resolved 3 business HSD calls without a truck roll
11. You sent a Local Office Follow-Ups
12. Customer Recognition: You verified security account measures on 3 calls
13. You reported an outage using Helpdesk
14. Resilience: You de-escalated an irate customer
15. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
16. You assisted a customer with resetting their Sparklight/NewWave password
17. You set up a service call for an ASO
18. You resolved 3 residential video calls without a truck roll
19. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
20. You scheduled a service call within quota (did not use “escalated”)
21. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
22. You talked to 3 female customers
23. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
24. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
25. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
26. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
27. You performed a modem swap
28. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
29. 50+ flaps in blue Pill for a modem
30. You talked to 3 male customers