CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
2. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
3. Customer Recognition: You verified security account measures on 3 calls
4. 50+ flaps in blue Pill for a modem
5. Resilience: You de-escalated an irate customer
6. You performed a modem swap
7. You resolved 3 residential video calls without a truck roll
8. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
9. You scheduled a service call within quota (did not use “escalated”)
10. Received 1 Kudos call
11. Customer gave you a compliment
12. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
13. You assisted a customer with resetting their Sparklight/NewWave password
14. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
15. You resolved 3 residential HSD calls without a truck roll
16. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
17. You resolved 3 business HSD calls without a truck roll
18. You set up a service call for an ASO
19. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
20. You used Where’s My Tech to provided status of a service call to a customer
21. Customer Recognition: You used notes on the account to avoid duplication of efforts
22. You sent a Local Office Follow-Ups
23. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
24. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
25. You talked to 3 female customers
26. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
27. You reported an outage using Helpdesk
28. Setting Expectations: You stated the goal of the call on 3 calls
29. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
30. You talked to 3 male customers