CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
2. You talked to 3 male customers
3. Customer Recognition: You used notes on the account to avoid duplication of efforts
4. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
5. You scheduled a service call within quota (did not use “escalated”)
6. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
7. You sent a Local Office Follow-Ups
8. You resolved 3 residential HSD calls without a truck roll
9. Customer Recognition: You verified security account measures on 3 calls
10. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
11. You performed a modem swap
12. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
13. You assisted a customer with resetting their Sparklight/NewWave password
14. You talked to 3 female customers
15. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
16. 50+ flaps in blue Pill for a modem
17. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
18. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
19. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
20. You resolved 3 business HSD calls without a truck roll
21. You resolved 3 residential video calls without a truck roll
22. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
23. You used Where’s My Tech to provided status of a service call to a customer
24. Received 1 Kudos call
25. You reported an outage using Helpdesk
26. Customer gave you a compliment
27. You set up a service call for an ASO
28. Resilience: You de-escalated an irate customer
29. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
30. Setting Expectations: You stated the goal of the call on 3 calls