CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
2. Customer gave you a compliment
3. You assisted a customer with resetting their Sparklight/NewWave password
4. Customer Recognition: You verified security account measures on 3 calls
5. You scheduled a service call within quota (did not use “escalated”)
6. Setting Expectations: You stated the goal of the call on 3 calls
7. You resolved 3 residential video calls without a truck roll
8. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
9. You talked to 3 male customers
10. You performed a modem swap
11. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
12. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
13. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
14. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
15. You used Where’s My Tech to provided status of a service call to a customer
16. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
17. You set up a service call for an ASO
18. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
19. Received 1 Kudos call
20. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
21. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
22. Resilience: You de-escalated an irate customer
23. 50+ flaps in blue Pill for a modem
24. You talked to 3 female customers
25. You resolved 3 residential HSD calls without a truck roll
26. You resolved 3 business HSD calls without a truck roll
27. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
28. You reported an outage using Helpdesk
29. You sent a Local Office Follow-Ups
30. Customer Recognition: You used notes on the account to avoid duplication of efforts