CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
2. You assisted a customer with resetting their Sparklight/NewWave password
3. You reported an outage using Helpdesk
4. You resolved 3 residential HSD calls without a truck roll
5. Resilience: You de-escalated an irate customer
6. Setting Expectations: You stated the goal of the call on 3 calls
7. You set up a service call for an ASO
8. You performed a modem swap
9. Professionalism and Manners: You greeted 10 callers with your name and the correct call center
10. You resolved 3 residential video calls without a truck roll
11. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
12. Customer Recognition: You verified security account measures on 3 calls
13. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
14. 50+ flaps in blue Pill for a modem
15. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
16. You scheduled a service call within quota (did not use “escalated”)
17. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
18. You used Where’s My Tech to provided status of a service call to a customer
19. Received 1 Kudos call
20. Customer Recognition: You used notes on the account to avoid duplication of efforts
21. Customer Recognition: You used Screen Pop and verbally identified IVR verification on 10 calls
22. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
23. Customer Recognition: Used the customer’s name at least 1 time on 7 calls
24. You talked to 3 male customers
25. You talked to 3 female customers
26. You resolved 3 business HSD calls without a truck roll
27. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
28. You sent a Local Office Follow-Ups
29. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
30. Customer gave you a compliment