AssignedcasesDiscussed apolicy orprocedure inteammeetingSent anecard forjob welldoneRevieweda letterReviewed aprocedurewith teammemberComplimentedgreat callDiscusseda intro callOverheardgreatcustomerserv callreviewedtaxonomyReviewed whathappened on acase with teamfor next stepsLearnedsomethingabout a teammemberAssignedget nextcasesEmpathizedwith teammemberSent anecard toteammemberEncourageda teammemberReached outto a teammember tocheck inAdjusted tocoachingstyle toensurelearningComplimenteda teammemberReviewedan ORRrejectionAsk a teammemberclarifyingquestionsQuoted aprocedureRevieweda QAmarkdownRevieweda letterDiscussedstart withYESReviewedtaxonomyShared aprocedureAssignedcasesDiscussed apolicy orprocedure inteammeetingSent anecard forjob welldoneRevieweda letterReviewed aprocedurewith teammemberComplimentedgreat callDiscusseda intro callOverheardgreatcustomerserv callreviewedtaxonomyReviewed whathappened on acase with teamfor next stepsLearnedsomethingabout a teammemberAssignedget nextcasesEmpathizedwith teammemberSent anecard toteammemberEncourageda teammemberReached outto a teammember tocheck inAdjusted tocoachingstyle toensurelearningComplimenteda teammemberReviewedan ORRrejectionAsk a teammemberclarifyingquestionsQuoted aprocedureRevieweda QAmarkdownRevieweda letterDiscussedstart withYESReviewedtaxonomyShared aprocedure

Team lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assigned cases
  2. Discussed a policy or procedure in team meeting
  3. Sent an ecard for job well done
  4. Reviewed a letter
  5. Reviewed a procedure with team member
  6. Complimented great call
  7. Discussed a intro call
  8. Overheard great customer serv call
  9. reviewed taxonomy
  10. Reviewed what happened on a case with team for next steps
  11. Learned something about a team member
  12. Assigned get next cases
  13. Empathized with team member
  14. Sent an ecard to team member
  15. Encouraged a team member
  16. Reached out to a team member to check in
  17. Adjusted to coaching style to ensure learning
  18. Complimented a team member
  19. Reviewed an ORR rejection
  20. Ask a team member clarifying questions
  21. Quoted a procedure
  22. Reviewed a QA markdown
  23. Reviewed a letter
  24. Discussed start with YES
  25. Reviewed taxonomy
  26. Shared a procedure