Reviewed whathappened on acase with teamfor next stepsAssignedcasesReached outto a teammember tocheck inSent anecard toteammemberEncourageda teammemberEmpathizedwith teammemberRevieweda letterQuoted aprocedureOverheardgreatcustomerserv callComplimenteda teammemberAdjusted tocoachingstyle toensurelearningReviewedtaxonomyDiscussed apolicy orprocedure inteammeetingreviewedtaxonomySent anecard forjob welldoneLearnedsomethingabout a teammemberDiscussedstart withYESReviewed aprocedurewith teammemberComplimentedgreat callAssignedget nextcasesShared aprocedureDiscusseda intro callAsk a teammemberclarifyingquestionsRevieweda letterReviewedan ORRrejectionRevieweda QAmarkdownReviewed whathappened on acase with teamfor next stepsAssignedcasesReached outto a teammember tocheck inSent anecard toteammemberEncourageda teammemberEmpathizedwith teammemberRevieweda letterQuoted aprocedureOverheardgreatcustomerserv callComplimenteda teammemberAdjusted tocoachingstyle toensurelearningReviewedtaxonomyDiscussed apolicy orprocedure inteammeetingreviewedtaxonomySent anecard forjob welldoneLearnedsomethingabout a teammemberDiscussedstart withYESReviewed aprocedurewith teammemberComplimentedgreat callAssignedget nextcasesShared aprocedureDiscusseda intro callAsk a teammemberclarifyingquestionsRevieweda letterReviewedan ORRrejectionRevieweda QAmarkdown

Team lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reviewed what happened on a case with team for next steps
  2. Assigned cases
  3. Reached out to a team member to check in
  4. Sent an ecard to team member
  5. Encouraged a team member
  6. Empathized with team member
  7. Reviewed a letter
  8. Quoted a procedure
  9. Overheard great customer serv call
  10. Complimented a team member
  11. Adjusted to coaching style to ensure learning
  12. Reviewed taxonomy
  13. Discussed a policy or procedure in team meeting
  14. reviewed taxonomy
  15. Sent an ecard for job well done
  16. Learned something about a team member
  17. Discussed start with YES
  18. Reviewed a procedure with team member
  19. Complimented great call
  20. Assigned get next cases
  21. Shared a procedure
  22. Discussed a intro call
  23. Ask a team member clarifying questions
  24. Reviewed a letter
  25. Reviewed an ORR rejection
  26. Reviewed a QA markdown