(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reviewed a letter
Shared a procedure
Ask a team member clarifying questions
Reviewed taxonomy
Overheard great customer serv call
reviewed taxonomy
Encouraged a team member
Complimented great call
Reached out to a team member to check in
Adjusted to coaching style to ensure learning
Empathized with team member
Reviewed an ORR rejection
Assigned cases
Complimented a team member
Reviewed a procedure with team member
Discussed start with YES
Discussed a intro call
Assigned get next cases
Reviewed a QA markdown
Sent an ecard to team member
Quoted a procedure
Learned something about a team member
Sent an ecard for job well done
Reviewed a letter
Discussed a policy or procedure in team meeting
Reviewed what happened on a case with team for next steps
