Overheardgreatcustomerserv callEncourageda teammemberAssignedcasesReached outto a teammember tocheck inReviewed aprocedurewith teammemberRevieweda letterDiscusseda intro callreviewedtaxonomyComplimenteda teammemberQuoted aprocedureReviewedtaxonomyShared aprocedureRevieweda QAmarkdownRevieweda letterLearnedsomethingabout a teammemberReviewed whathappened on acase with teamfor next stepsAsk a teammemberclarifyingquestionsSent anecard forjob welldoneDiscussedstart withYESAssignedget nextcasesComplimentedgreat callReviewedan ORRrejectionDiscussed apolicy orprocedure inteammeetingSent anecard toteammemberEmpathizedwith teammemberAdjusted tocoachingstyle toensurelearningOverheardgreatcustomerserv callEncourageda teammemberAssignedcasesReached outto a teammember tocheck inReviewed aprocedurewith teammemberRevieweda letterDiscusseda intro callreviewedtaxonomyComplimenteda teammemberQuoted aprocedureReviewedtaxonomyShared aprocedureRevieweda QAmarkdownRevieweda letterLearnedsomethingabout a teammemberReviewed whathappened on acase with teamfor next stepsAsk a teammemberclarifyingquestionsSent anecard forjob welldoneDiscussedstart withYESAssignedget nextcasesComplimentedgreat callReviewedan ORRrejectionDiscussed apolicy orprocedure inteammeetingSent anecard toteammemberEmpathizedwith teammemberAdjusted tocoachingstyle toensurelearning

Team lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overheard great customer serv call
  2. Encouraged a team member
  3. Assigned cases
  4. Reached out to a team member to check in
  5. Reviewed a procedure with team member
  6. Reviewed a letter
  7. Discussed a intro call
  8. reviewed taxonomy
  9. Complimented a team member
  10. Quoted a procedure
  11. Reviewed taxonomy
  12. Shared a procedure
  13. Reviewed a QA markdown
  14. Reviewed a letter
  15. Learned something about a team member
  16. Reviewed what happened on a case with team for next steps
  17. Ask a team member clarifying questions
  18. Sent an ecard for job well done
  19. Discussed start with YES
  20. Assigned get next cases
  21. Complimented great call
  22. Reviewed an ORR rejection
  23. Discussed a policy or procedure in team meeting
  24. Sent an ecard to team member
  25. Empathized with team member
  26. Adjusted to coaching style to ensure learning