AssignedcasesSent anecard toteammemberRevieweda letterRevieweda letterAdjusted tocoachingstyle toensurelearningReached outto a teammember tocheck inEmpathizedwith teammemberOverheardgreatcustomerserv callReviewed aprocedurewith teammemberSent anecard forjob welldoneComplimenteda teammemberDiscussed apolicy orprocedure inteammeetingEncourageda teammemberShared aprocedureReviewedan ORRrejectionReviewed whathappened on acase with teamfor next stepsComplimentedgreat callAsk a teammemberclarifyingquestionsDiscusseda intro callReviewedtaxonomyreviewedtaxonomyRevieweda QAmarkdownAssignedget nextcasesDiscussedstart withYESQuoted aprocedureLearnedsomethingabout a teammemberAssignedcasesSent anecard toteammemberRevieweda letterRevieweda letterAdjusted tocoachingstyle toensurelearningReached outto a teammember tocheck inEmpathizedwith teammemberOverheardgreatcustomerserv callReviewed aprocedurewith teammemberSent anecard forjob welldoneComplimenteda teammemberDiscussed apolicy orprocedure inteammeetingEncourageda teammemberShared aprocedureReviewedan ORRrejectionReviewed whathappened on acase with teamfor next stepsComplimentedgreat callAsk a teammemberclarifyingquestionsDiscusseda intro callReviewedtaxonomyreviewedtaxonomyRevieweda QAmarkdownAssignedget nextcasesDiscussedstart withYESQuoted aprocedureLearnedsomethingabout a teammember

Team lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assigned cases
  2. Sent an ecard to team member
  3. Reviewed a letter
  4. Reviewed a letter
  5. Adjusted to coaching style to ensure learning
  6. Reached out to a team member to check in
  7. Empathized with team member
  8. Overheard great customer serv call
  9. Reviewed a procedure with team member
  10. Sent an ecard for job well done
  11. Complimented a team member
  12. Discussed a policy or procedure in team meeting
  13. Encouraged a team member
  14. Shared a procedure
  15. Reviewed an ORR rejection
  16. Reviewed what happened on a case with team for next steps
  17. Complimented great call
  18. Ask a team member clarifying questions
  19. Discussed a intro call
  20. Reviewed taxonomy
  21. reviewed taxonomy
  22. Reviewed a QA markdown
  23. Assigned get next cases
  24. Discussed start with YES
  25. Quoted a procedure
  26. Learned something about a team member