Discussed a intro call Complimented great call Reviewed what happened on a case with team for next steps Assigned get next cases Adjusted to coaching style to ensure learning reviewed taxonomy Complimented a team member Quoted a procedure Ask a team member clarifying questions Encouraged a team member Empathized with team member Reviewed a letter Sent an ecard for job well done Reached out to a team member to check in Overheard great customer serv call Reviewed a letter Reviewed taxonomy Assigned cases Discussed start with YES Shared a procedure Sent an ecard to team member Reviewed a QA markdown Discussed a policy or procedure in team meeting Reviewed a procedure with team member Reviewed an ORR rejection Learned something about a team member Discussed a intro call Complimented great call Reviewed what happened on a case with team for next steps Assigned get next cases Adjusted to coaching style to ensure learning reviewed taxonomy Complimented a team member Quoted a procedure Ask a team member clarifying questions Encouraged a team member Empathized with team member Reviewed a letter Sent an ecard for job well done Reached out to a team member to check in Overheard great customer serv call Reviewed a letter Reviewed taxonomy Assigned cases Discussed start with YES Shared a procedure Sent an ecard to team member Reviewed a QA markdown Discussed a policy or procedure in team meeting Reviewed a procedure with team member Reviewed an ORR rejection Learned something about a team member
(Print)
Discussed a intro call
Complimented great call
Reviewed what happened on a case with team for next steps
Assigned get next cases
Adjusted to coaching style to ensure learning
reviewed taxonomy
Complimented a team member
Quoted a procedure
Ask a team member clarifying questions
Encouraged a team member
Empathized with team member
Reviewed a letter
Sent an ecard for job well done
Reached out to a team member to check in
Overheard great customer serv call
Reviewed a letter
Reviewed taxonomy
Assigned cases
Discussed start with YES
Shared a procedure
Sent an ecard to team member
Reviewed a QA markdown
Discussed a policy or procedure in team meeting
Reviewed a procedure with team member
Reviewed an ORR rejection
Learned something about a team member
