Reached outto a teammember tocheck inReviewedtaxonomyOverheardgreatcustomerserv callRevieweda letterAssignedcasesComplimentedgreat callComplimenteda teammemberDiscussed apolicy orprocedure inteammeetingRevieweda letterAsk a teammemberclarifyingquestionsAdjusted tocoachingstyle toensurelearningDiscusseda intro callQuoted aprocedureEmpathizedwith teammemberSent anecard forjob welldoneEncourageda teammemberRevieweda QAmarkdownSent anecard toteammemberReviewed whathappened on acase with teamfor next stepsReviewed aprocedurewith teammemberAssignedget nextcasesLearnedsomethingabout a teammemberShared aprocedureReviewedan ORRrejectionDiscussedstart withYESreviewedtaxonomyReached outto a teammember tocheck inReviewedtaxonomyOverheardgreatcustomerserv callRevieweda letterAssignedcasesComplimentedgreat callComplimenteda teammemberDiscussed apolicy orprocedure inteammeetingRevieweda letterAsk a teammemberclarifyingquestionsAdjusted tocoachingstyle toensurelearningDiscusseda intro callQuoted aprocedureEmpathizedwith teammemberSent anecard forjob welldoneEncourageda teammemberRevieweda QAmarkdownSent anecard toteammemberReviewed whathappened on acase with teamfor next stepsReviewed aprocedurewith teammemberAssignedget nextcasesLearnedsomethingabout a teammemberShared aprocedureReviewedan ORRrejectionDiscussedstart withYESreviewedtaxonomy

Team lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached out to a team member to check in
  2. Reviewed taxonomy
  3. Overheard great customer serv call
  4. Reviewed a letter
  5. Assigned cases
  6. Complimented great call
  7. Complimented a team member
  8. Discussed a policy or procedure in team meeting
  9. Reviewed a letter
  10. Ask a team member clarifying questions
  11. Adjusted to coaching style to ensure learning
  12. Discussed a intro call
  13. Quoted a procedure
  14. Empathized with team member
  15. Sent an ecard for job well done
  16. Encouraged a team member
  17. Reviewed a QA markdown
  18. Sent an ecard to team member
  19. Reviewed what happened on a case with team for next steps
  20. Reviewed a procedure with team member
  21. Assigned get next cases
  22. Learned something about a team member
  23. Shared a procedure
  24. Reviewed an ORR rejection
  25. Discussed start with YES
  26. reviewed taxonomy