Handle 3+questionson onecallBarking doginbackgroundClaimscallAddresschangeCallereating orchewingon phoneEmaila COIProvideamountcurrentlyowedThinks theyjust spoke toyou, but theydid notAsks fora letteror FaxCaller isnot PH,AU orMemberDCrunningslowAsks forwinninglottonumbersAsked howthe weatheris where youliveCallerasks "Canyou hearme now"Calleronlyneeds topay billOutboundcall andtheyanswerAsked aquestion inSLACKusing PIRAPH callsfrom CarCommentson"ExcellentService"Super friendly,understandingPHCallerrequeststo speakto a SUPCaller hasyou onSpeakerPhoneCalled bythe wrongnameFoundanswer inToolboxwithoutassistanceHandle 3+questionson onecallBarking doginbackgroundClaimscallAddresschangeCallereating orchewingon phoneEmaila COIProvideamountcurrentlyowedThinks theyjust spoke toyou, but theydid notAsks fora letteror FaxCaller isnot PH,AU orMemberDCrunningslowAsks forwinninglottonumbersAsked howthe weatheris where youliveCallerasks "Canyou hearme now"Calleronlyneeds topay billOutboundcall andtheyanswerAsked aquestion inSLACKusing PIRAPH callsfrom CarCommentson"ExcellentService"Super friendly,understandingPHCallerrequeststo speakto a SUPCaller hasyou onSpeakerPhoneCalled bythe wrongnameFoundanswer inToolboxwithoutassistance

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle 3+ questions on one call
  2. Barking dog in background
  3. Claims call
  4. Address change
  5. Caller eating or chewing on phone
  6. Email a COI
  7. Provide amount currently owed
  8. Thinks they just spoke to you, but they did not
  9. Asks for a letter or Fax
  10. Caller is not PH, AU or Member
  11. DC running slow
  12. Asks for winning lotto numbers
  13. Asked how the weather is where you live
  14. Caller asks "Can you hear me now"
  15. Caller only needs to pay bill
  16. Outbound call and they answer
  17. Asked a question in SLACK using PIRA
  18. PH calls from Car
  19. Comments on "Excellent Service"
  20. Super friendly, understanding PH
  21. Caller requests to speak to a SUP
  22. Caller has you on Speaker Phone
  23. Called by the wrong name
  24. Found answer in Toolbox without assistance