Emaila COIAddresschangeFoundanswer inToolboxwithoutassistanceAsks fora letteror FaxOutboundcall andtheyanswerPH callsfrom CarCalleronlyneeds topay billAsked aquestion inSLACKusing PIRACaller hasyou onSpeakerPhoneCallerrequeststo speakto a SUPHandle 3+questionson onecallCallereating orchewingon phoneCommentson"ExcellentService"Barking doginbackgroundThinks theyjust spoke toyou, but theydid notAsks forwinninglottonumbersCaller isnot PH,AU orMemberAsked howthe weatheris where youliveSuper friendly,understandingPHCalled bythe wrongnameProvideamountcurrentlyowedDCrunningslowCallerasks "Canyou hearme now"ClaimscallEmaila COIAddresschangeFoundanswer inToolboxwithoutassistanceAsks fora letteror FaxOutboundcall andtheyanswerPH callsfrom CarCalleronlyneeds topay billAsked aquestion inSLACKusing PIRACaller hasyou onSpeakerPhoneCallerrequeststo speakto a SUPHandle 3+questionson onecallCallereating orchewingon phoneCommentson"ExcellentService"Barking doginbackgroundThinks theyjust spoke toyou, but theydid notAsks forwinninglottonumbersCaller isnot PH,AU orMemberAsked howthe weatheris where youliveSuper friendly,understandingPHCalled bythe wrongnameProvideamountcurrentlyowedDCrunningslowCallerasks "Canyou hearme now"Claimscall

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email a COI
  2. Address change
  3. Found answer in Toolbox without assistance
  4. Asks for a letter or Fax
  5. Outbound call and they answer
  6. PH calls from Car
  7. Caller only needs to pay bill
  8. Asked a question in SLACK using PIRA
  9. Caller has you on Speaker Phone
  10. Caller requests to speak to a SUP
  11. Handle 3+ questions on one call
  12. Caller eating or chewing on phone
  13. Comments on "Excellent Service"
  14. Barking dog in background
  15. Thinks they just spoke to you, but they did not
  16. Asks for winning lotto numbers
  17. Caller is not PH, AU or Member
  18. Asked how the weather is where you live
  19. Super friendly, understanding PH
  20. Called by the wrong name
  21. Provide amount currently owed
  22. DC running slow
  23. Caller asks "Can you hear me now"
  24. Claims call