thank you say "hello" I'll be back in 5 minutes Acknowledge use customer name introduce self and role I will have to check with your nurse show positive attitude is there anything else I can do for you? give next step There is a 10 minute wait thank you for asking your question Let me get someone who can help you Let me take you to where you need to go duration knock on door Introduce explanation compliment coworkers thank you for letting me work with you I have enjoyed caring for you compliment workplace I'm washing my hands for your safety manage up thank you say "hello" I'll be back in 5 minutes Acknowledge use customer name introduce self and role I will have to check with your nurse show positive attitude is there anything else I can do for you? give next step There is a 10 minute wait thank you for asking your question Let me get someone who can help you Let me take you to where you need to go duration knock on door Introduce explanation compliment coworkers thank you for letting me work with you I have enjoyed caring for you compliment workplace I'm washing my hands for your safety manage up
AIDET - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
thank you
say "hello"
I'll be back in 5 minutes
Acknowledge
use customer name
introduce self and role
I will have to check with your nurse
show positive attitude
is there anything else I can do for you?
give next step
There is a 10 minute wait
thank you for asking your question
Let me get someone who can help you
Let me take you to where you need to go
duration
knock on door
Introduce
explanation
compliment coworkers
thank you for letting me work with you
I have enjoyed caring for you
compliment workplace
I'm washing my hands for your safety
manage up