durationAcknowledgecomplimentcoworkersthankyouLet me getsomeonewho canhelp youI haveenjoyedcaring foryouthank youfor askingyourquestionLet metake you towhere youneed to gothank youfor lettingme workwith yougivenextstepsay"hello"introduceself androlecomplimentworkplaceI'll beback in 5minutesknockon doorI'm washingmy handsfor yoursafetymanageupusecustomernameshowpositiveattitudeIntroduceI will haveto checkwith yournurseThere is a10 minutewaitis thereanythingelse I cando for you?explanationdurationAcknowledgecomplimentcoworkersthankyouLet me getsomeonewho canhelp youI haveenjoyedcaring foryouthank youfor askingyourquestionLet metake you towhere youneed to gothank youfor lettingme workwith yougivenextstepsay"hello"introduceself androlecomplimentworkplaceI'll beback in 5minutesknockon doorI'm washingmy handsfor yoursafetymanageupusecustomernameshowpositiveattitudeIntroduceI will haveto checkwith yournurseThere is a10 minutewaitis thereanythingelse I cando for you?explanation

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. duration
  2. Acknowledge
  3. compliment coworkers
  4. thank you
  5. Let me get someone who can help you
  6. I have enjoyed caring for you
  7. thank you for asking your question
  8. Let me take you to where you need to go
  9. thank you for letting me work with you
  10. give next step
  11. say "hello"
  12. introduce self and role
  13. compliment workplace
  14. I'll be back in 5 minutes
  15. knock on door
  16. I'm washing my hands for your safety
  17. manage up
  18. use customer name
  19. show positive attitude
  20. Introduce
  21. I will have to check with your nurse
  22. There is a 10 minute wait
  23. is there anything else I can do for you?
  24. explanation