DisputeachargeRaisesomeone'slimit on theirdebit cardHelp getsomeonefeeswaivedExplain to acustomerwhy theywere gettinga feeGivesomeoneCD ratesUpdate aphonenumberUpdateanaddress"Thankyou"Helpsomeonewith astop payGivesomeonetheirbalanceGet aneedssolvedHelp aSpanishspeakingcustomer,get help"Have agoodweekend"Helpsomeone gettheir debitcardactivated"Havea goodday"Ordersomeonea newdebit cardYou are ableto get themto a branchthey choseAsk howyour dayis"Iappreciateit/you"Put a travelnotice onsomeone'scardHelpsomeoneget checksorderedSet upasweepYou are ableto get themto the loanofficer theywant"Thankyou, GodBlessbye"DisputeachargeRaisesomeone'slimit on theirdebit cardHelp getsomeonefeeswaivedExplain to acustomerwhy theywere gettinga feeGivesomeoneCD ratesUpdate aphonenumberUpdateanaddress"Thankyou"Helpsomeonewith astop payGivesomeonetheirbalanceGet aneedssolvedHelp aSpanishspeakingcustomer,get help"Have agoodweekend"Helpsomeone gettheir debitcardactivated"Havea goodday"Ordersomeonea newdebit cardYou are ableto get themto a branchthey choseAsk howyour dayis"Iappreciateit/you"Put a travelnotice onsomeone'scardHelpsomeoneget checksorderedSet upasweepYou are ableto get themto the loanofficer theywant"Thankyou, GodBlessbye"

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dispute a charge
  2. Raise someone's limit on their debit card
  3. Help get someone fees waived
  4. Explain to a customer why they were getting a fee
  5. Give someone CD rates
  6. Update a phone number
  7. Update an address
  8. "Thank you"
  9. Help someone with a stop pay
  10. Give someone their balance
  11. Get a needs solved
  12. Help a Spanish speaking customer, get help
  13. "Have a good weekend"
  14. Help someone get their debit card activated
  15. "Have a good day"
  16. Order someone a new debit card
  17. You are able to get them to a branch they chose
  18. Ask how your day is
  19. "I appreciate it/you"
  20. Put a travel notice on someone's card
  21. Help someone get checks ordered
  22. Set up a sweep
  23. You are able to get them to the loan officer they want
  24. "Thank you, God Bless bye"