Update aphonenumberGivesomeoneCD rates"Havea goodday"Helpsomeoneget checksorderedHelp getsomeonefeeswaivedRaisesomeone'slimit on theirdebit cardOrdersomeonea newdebit card"Thankyou, GodBlessbye"GivesomeonetheirbalanceSet upasweepAsk howyour dayisGet aneedssolved"Have agoodweekend""Thankyou"You are ableto get themto a branchthey choseHelpsomeone gettheir debitcardactivatedUpdateanaddressDisputeachargeHelpsomeonewith astop payPut a travelnotice onsomeone'scardYou are ableto get themto the loanofficer theywantExplain to acustomerwhy theywere gettinga feeHelp aSpanishspeakingcustomer,get help"Iappreciateit/you"Update aphonenumberGivesomeoneCD rates"Havea goodday"Helpsomeoneget checksorderedHelp getsomeonefeeswaivedRaisesomeone'slimit on theirdebit cardOrdersomeonea newdebit card"Thankyou, GodBlessbye"GivesomeonetheirbalanceSet upasweepAsk howyour dayisGet aneedssolved"Have agoodweekend""Thankyou"You are ableto get themto a branchthey choseHelpsomeone gettheir debitcardactivatedUpdateanaddressDisputeachargeHelpsomeonewith astop payPut a travelnotice onsomeone'scardYou are ableto get themto the loanofficer theywantExplain to acustomerwhy theywere gettinga feeHelp aSpanishspeakingcustomer,get help"Iappreciateit/you"

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update a phone number
  2. Give someone CD rates
  3. "Have a good day"
  4. Help someone get checks ordered
  5. Help get someone fees waived
  6. Raise someone's limit on their debit card
  7. Order someone a new debit card
  8. "Thank you, God Bless bye"
  9. Give someone their balance
  10. Set up a sweep
  11. Ask how your day is
  12. Get a needs solved
  13. "Have a good weekend"
  14. "Thank you"
  15. You are able to get them to a branch they chose
  16. Help someone get their debit card activated
  17. Update an address
  18. Dispute a charge
  19. Help someone with a stop pay
  20. Put a travel notice on someone's card
  21. You are able to get them to the loan officer they want
  22. Explain to a customer why they were getting a fee
  23. Help a Spanish speaking customer, get help
  24. "I appreciate it/you"