Ask howyour dayisPut a travelnotice onsomeone'scard"Thankyou"You are ableto get themto a branchthey choseUpdate aphonenumber"Thankyou, GodBlessbye"Set upasweepGivesomeoneCD rates"Havea goodday"Get aneedssolvedHelp aSpanishspeakingcustomer,get help"Have agoodweekend"UpdateanaddressHelp getsomeonefeeswaivedHelpsomeoneget checksorderedOrdersomeonea newdebit cardRaisesomeone'slimit on theirdebit cardGivesomeonetheirbalanceYou are ableto get themto the loanofficer theywantHelpsomeone gettheir debitcardactivatedDisputeachargeHelpsomeonewith astop pay"Iappreciateit/you"Explain to acustomerwhy theywere gettinga feeAsk howyour dayisPut a travelnotice onsomeone'scard"Thankyou"You are ableto get themto a branchthey choseUpdate aphonenumber"Thankyou, GodBlessbye"Set upasweepGivesomeoneCD rates"Havea goodday"Get aneedssolvedHelp aSpanishspeakingcustomer,get help"Have agoodweekend"UpdateanaddressHelp getsomeonefeeswaivedHelpsomeoneget checksorderedOrdersomeonea newdebit cardRaisesomeone'slimit on theirdebit cardGivesomeonetheirbalanceYou are ableto get themto the loanofficer theywantHelpsomeone gettheir debitcardactivatedDisputeachargeHelpsomeonewith astop pay"Iappreciateit/you"Explain to acustomerwhy theywere gettinga fee

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask how your day is
  2. Put a travel notice on someone's card
  3. "Thank you"
  4. You are able to get them to a branch they chose
  5. Update a phone number
  6. "Thank you, God Bless bye"
  7. Set up a sweep
  8. Give someone CD rates
  9. "Have a good day"
  10. Get a needs solved
  11. Help a Spanish speaking customer, get help
  12. "Have a good weekend"
  13. Update an address
  14. Help get someone fees waived
  15. Help someone get checks ordered
  16. Order someone a new debit card
  17. Raise someone's limit on their debit card
  18. Give someone their balance
  19. You are able to get them to the loan officer they want
  20. Help someone get their debit card activated
  21. Dispute a charge
  22. Help someone with a stop pay
  23. "I appreciate it/you"
  24. Explain to a customer why they were getting a fee