UpdateanaddressSet upasweep"Thankyou"Help aSpanishspeakingcustomer,get helpDisputeacharge"Havea goodday"Ask howyour dayisGet aneedssolvedHelpsomeonewith astop payHelpsomeone gettheir debitcardactivatedYou are ableto get themto a branchthey choseGivesomeonetheirbalance"Iappreciateit/you"Update aphonenumberGivesomeoneCD ratesHelpsomeoneget checksorderedPut a travelnotice onsomeone'scard"Thankyou, GodBlessbye""Have agoodweekend"Raisesomeone'slimit on theirdebit cardOrdersomeonea newdebit cardExplain to acustomerwhy theywere gettinga feeYou are ableto get themto the loanofficer theywantHelp getsomeonefeeswaivedUpdateanaddressSet upasweep"Thankyou"Help aSpanishspeakingcustomer,get helpDisputeacharge"Havea goodday"Ask howyour dayisGet aneedssolvedHelpsomeonewith astop payHelpsomeone gettheir debitcardactivatedYou are ableto get themto a branchthey choseGivesomeonetheirbalance"Iappreciateit/you"Update aphonenumberGivesomeoneCD ratesHelpsomeoneget checksorderedPut a travelnotice onsomeone'scard"Thankyou, GodBlessbye""Have agoodweekend"Raisesomeone'slimit on theirdebit cardOrdersomeonea newdebit cardExplain to acustomerwhy theywere gettinga feeYou are ableto get themto the loanofficer theywantHelp getsomeonefeeswaived

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Update an address
  2. Set up a sweep
  3. "Thank you"
  4. Help a Spanish speaking customer, get help
  5. Dispute a charge
  6. "Have a good day"
  7. Ask how your day is
  8. Get a needs solved
  9. Help someone with a stop pay
  10. Help someone get their debit card activated
  11. You are able to get them to a branch they chose
  12. Give someone their balance
  13. "I appreciate it/you"
  14. Update a phone number
  15. Give someone CD rates
  16. Help someone get checks ordered
  17. Put a travel notice on someone's card
  18. "Thank you, God Bless bye"
  19. "Have a good weekend"
  20. Raise someone's limit on their debit card
  21. Order someone a new debit card
  22. Explain to a customer why they were getting a fee
  23. You are able to get them to the loan officer they want
  24. Help get someone fees waived