Help getsomeonefeeswaivedUpdateanaddressAsk howyour dayisHelpsomeone gettheir debitcardactivatedSet upasweepRaisesomeone'slimit on theirdebit cardGivesomeonetheirbalanceHelpsomeoneget checksorderedGet aneedssolvedPut a travelnotice onsomeone'scardHelpsomeonewith astop payOrdersomeonea newdebit cardYou are ableto get themto a branchthey choseDisputeachargeExplain to acustomerwhy theywere gettinga fee"Have agoodweekend"Help aSpanishspeakingcustomer,get help"Thankyou, GodBlessbye"You are ableto get themto the loanofficer theywant"Havea goodday""Thankyou"GivesomeoneCD rates"Iappreciateit/you"Update aphonenumberHelp getsomeonefeeswaivedUpdateanaddressAsk howyour dayisHelpsomeone gettheir debitcardactivatedSet upasweepRaisesomeone'slimit on theirdebit cardGivesomeonetheirbalanceHelpsomeoneget checksorderedGet aneedssolvedPut a travelnotice onsomeone'scardHelpsomeonewith astop payOrdersomeonea newdebit cardYou are ableto get themto a branchthey choseDisputeachargeExplain to acustomerwhy theywere gettinga fee"Have agoodweekend"Help aSpanishspeakingcustomer,get help"Thankyou, GodBlessbye"You are ableto get themto the loanofficer theywant"Havea goodday""Thankyou"GivesomeoneCD rates"Iappreciateit/you"Update aphonenumber

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help get someone fees waived
  2. Update an address
  3. Ask how your day is
  4. Help someone get their debit card activated
  5. Set up a sweep
  6. Raise someone's limit on their debit card
  7. Give someone their balance
  8. Help someone get checks ordered
  9. Get a needs solved
  10. Put a travel notice on someone's card
  11. Help someone with a stop pay
  12. Order someone a new debit card
  13. You are able to get them to a branch they chose
  14. Dispute a charge
  15. Explain to a customer why they were getting a fee
  16. "Have a good weekend"
  17. Help a Spanish speaking customer, get help
  18. "Thank you, God Bless bye"
  19. You are able to get them to the loan officer they want
  20. "Have a good day"
  21. "Thank you"
  22. Give someone CD rates
  23. "I appreciate it/you"
  24. Update a phone number