Help aSpanishspeakingcustomer,get helpUpdateanaddressHelpsomeoneget checksorderedSet upasweepGivesomeoneCD ratesHelpsomeone gettheir debitcardactivatedDisputeachargePut a travelnotice onsomeone'scardGet aneedssolvedGivesomeonetheirbalanceOrdersomeonea newdebit cardYou are ableto get themto a branchthey choseHelp getsomeonefeeswaivedAsk howyour dayis"Thankyou""Iappreciateit/you""Have agoodweekend""Havea goodday"Explain to acustomerwhy theywere gettinga feeUpdate aphonenumberRaisesomeone'slimit on theirdebit cardHelpsomeonewith astop payYou are ableto get themto the loanofficer theywant"Thankyou, GodBlessbye"Help aSpanishspeakingcustomer,get helpUpdateanaddressHelpsomeoneget checksorderedSet upasweepGivesomeoneCD ratesHelpsomeone gettheir debitcardactivatedDisputeachargePut a travelnotice onsomeone'scardGet aneedssolvedGivesomeonetheirbalanceOrdersomeonea newdebit cardYou are ableto get themto a branchthey choseHelp getsomeonefeeswaivedAsk howyour dayis"Thankyou""Iappreciateit/you""Have agoodweekend""Havea goodday"Explain to acustomerwhy theywere gettinga feeUpdate aphonenumberRaisesomeone'slimit on theirdebit cardHelpsomeonewith astop payYou are ableto get themto the loanofficer theywant"Thankyou, GodBlessbye"

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a Spanish speaking customer, get help
  2. Update an address
  3. Help someone get checks ordered
  4. Set up a sweep
  5. Give someone CD rates
  6. Help someone get their debit card activated
  7. Dispute a charge
  8. Put a travel notice on someone's card
  9. Get a needs solved
  10. Give someone their balance
  11. Order someone a new debit card
  12. You are able to get them to a branch they chose
  13. Help get someone fees waived
  14. Ask how your day is
  15. "Thank you"
  16. "I appreciate it/you"
  17. "Have a good weekend"
  18. "Have a good day"
  19. Explain to a customer why they were getting a fee
  20. Update a phone number
  21. Raise someone's limit on their debit card
  22. Help someone with a stop pay
  23. You are able to get them to the loan officer they want
  24. "Thank you, God Bless bye"