"Havea goodday"DisputeachargeGet aneedssolvedGivesomeonetheirbalanceHelp aSpanishspeakingcustomer,get helpUpdateanaddress"Have agoodweekend"Explain to acustomerwhy theywere gettinga feeUpdate aphonenumberHelp getsomeonefeeswaivedAsk howyour dayis"Iappreciateit/you""Thankyou"Put a travelnotice onsomeone'scardYou are ableto get themto a branchthey choseOrdersomeonea newdebit cardSet upasweep"Thankyou, GodBlessbye"You are ableto get themto the loanofficer theywantGivesomeoneCD ratesHelpsomeoneget checksorderedHelpsomeone gettheir debitcardactivatedRaisesomeone'slimit on theirdebit cardHelpsomeonewith astop pay"Havea goodday"DisputeachargeGet aneedssolvedGivesomeonetheirbalanceHelp aSpanishspeakingcustomer,get helpUpdateanaddress"Have agoodweekend"Explain to acustomerwhy theywere gettinga feeUpdate aphonenumberHelp getsomeonefeeswaivedAsk howyour dayis"Iappreciateit/you""Thankyou"Put a travelnotice onsomeone'scardYou are ableto get themto a branchthey choseOrdersomeonea newdebit cardSet upasweep"Thankyou, GodBlessbye"You are ableto get themto the loanofficer theywantGivesomeoneCD ratesHelpsomeoneget checksorderedHelpsomeone gettheir debitcardactivatedRaisesomeone'slimit on theirdebit cardHelpsomeonewith astop pay

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Have a good day"
  2. Dispute a charge
  3. Get a needs solved
  4. Give someone their balance
  5. Help a Spanish speaking customer, get help
  6. Update an address
  7. "Have a good weekend"
  8. Explain to a customer why they were getting a fee
  9. Update a phone number
  10. Help get someone fees waived
  11. Ask how your day is
  12. "I appreciate it/you"
  13. "Thank you"
  14. Put a travel notice on someone's card
  15. You are able to get them to a branch they chose
  16. Order someone a new debit card
  17. Set up a sweep
  18. "Thank you, God Bless bye"
  19. You are able to get them to the loan officer they want
  20. Give someone CD rates
  21. Help someone get checks ordered
  22. Help someone get their debit card activated
  23. Raise someone's limit on their debit card
  24. Help someone with a stop pay