Raisesomeone'slimit on theirdebit cardHelpsomeonewith astop payGet aneedssolvedHelpsomeone gettheir debitcardactivatedYou are ableto get themto the loanofficer theywant"Have agoodweekend"Put a travelnotice onsomeone'scard"Havea goodday"Disputeacharge"Thankyou, GodBlessbye"Help aSpanishspeakingcustomer,get help"Thankyou"Ask howyour dayisExplain to acustomerwhy theywere gettinga feeUpdate aphonenumberOrdersomeonea newdebit cardSet upasweepGivesomeonetheirbalanceHelp getsomeonefeeswaivedUpdateanaddressYou are ableto get themto a branchthey chose"Iappreciateit/you"Helpsomeoneget checksorderedGivesomeoneCD ratesRaisesomeone'slimit on theirdebit cardHelpsomeonewith astop payGet aneedssolvedHelpsomeone gettheir debitcardactivatedYou are ableto get themto the loanofficer theywant"Have agoodweekend"Put a travelnotice onsomeone'scard"Havea goodday"Disputeacharge"Thankyou, GodBlessbye"Help aSpanishspeakingcustomer,get help"Thankyou"Ask howyour dayisExplain to acustomerwhy theywere gettinga feeUpdate aphonenumberOrdersomeonea newdebit cardSet upasweepGivesomeonetheirbalanceHelp getsomeonefeeswaivedUpdateanaddressYou are ableto get themto a branchthey chose"Iappreciateit/you"Helpsomeoneget checksorderedGivesomeoneCD rates

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Raise someone's limit on their debit card
  2. Help someone with a stop pay
  3. Get a needs solved
  4. Help someone get their debit card activated
  5. You are able to get them to the loan officer they want
  6. "Have a good weekend"
  7. Put a travel notice on someone's card
  8. "Have a good day"
  9. Dispute a charge
  10. "Thank you, God Bless bye"
  11. Help a Spanish speaking customer, get help
  12. "Thank you"
  13. Ask how your day is
  14. Explain to a customer why they were getting a fee
  15. Update a phone number
  16. Order someone a new debit card
  17. Set up a sweep
  18. Give someone their balance
  19. Help get someone fees waived
  20. Update an address
  21. You are able to get them to a branch they chose
  22. "I appreciate it/you"
  23. Help someone get checks ordered
  24. Give someone CD rates