Get aneedssolvedExplain to acustomerwhy theywere gettinga fee"Iappreciateit/you"Update aphonenumberYou are ableto get themto a branchthey choseSet upasweep"Thankyou"Ordersomeonea newdebit cardGivesomeoneCD ratesRaisesomeone'slimit on theirdebit cardHelp aSpanishspeakingcustomer,get helpHelpsomeone gettheir debitcardactivatedHelpsomeonewith astop payDisputeacharge"Thankyou, GodBlessbye"Ask howyour dayis"Havea goodday"Helpsomeoneget checksordered"Have agoodweekend"Help getsomeonefeeswaivedUpdateanaddressYou are ableto get themto the loanofficer theywantGivesomeonetheirbalancePut a travelnotice onsomeone'scardGet aneedssolvedExplain to acustomerwhy theywere gettinga fee"Iappreciateit/you"Update aphonenumberYou are ableto get themto a branchthey choseSet upasweep"Thankyou"Ordersomeonea newdebit cardGivesomeoneCD ratesRaisesomeone'slimit on theirdebit cardHelp aSpanishspeakingcustomer,get helpHelpsomeone gettheir debitcardactivatedHelpsomeonewith astop payDisputeacharge"Thankyou, GodBlessbye"Ask howyour dayis"Havea goodday"Helpsomeoneget checksordered"Have agoodweekend"Help getsomeonefeeswaivedUpdateanaddressYou are ableto get themto the loanofficer theywantGivesomeonetheirbalancePut a travelnotice onsomeone'scard

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a needs solved
  2. Explain to a customer why they were getting a fee
  3. "I appreciate it/you"
  4. Update a phone number
  5. You are able to get them to a branch they chose
  6. Set up a sweep
  7. "Thank you"
  8. Order someone a new debit card
  9. Give someone CD rates
  10. Raise someone's limit on their debit card
  11. Help a Spanish speaking customer, get help
  12. Help someone get their debit card activated
  13. Help someone with a stop pay
  14. Dispute a charge
  15. "Thank you, God Bless bye"
  16. Ask how your day is
  17. "Have a good day"
  18. Help someone get checks ordered
  19. "Have a good weekend"
  20. Help get someone fees waived
  21. Update an address
  22. You are able to get them to the loan officer they want
  23. Give someone their balance
  24. Put a travel notice on someone's card