Set upasweepHelpsomeonewith astop payHelp getsomeonefeeswaivedHelpsomeone gettheir debitcardactivated"Iappreciateit/you"Ordersomeonea newdebit cardUpdateanaddressExplain to acustomerwhy theywere gettinga feeYou are ableto get themto a branchthey chosePut a travelnotice onsomeone'scard"Thankyou, GodBlessbye"Update aphonenumberGivesomeoneCD rates"Thankyou""Havea goodday"Raisesomeone'slimit on theirdebit cardHelpsomeoneget checksorderedHelp aSpanishspeakingcustomer,get helpAsk howyour dayisGivesomeonetheirbalanceDisputeacharge"Have agoodweekend"You are ableto get themto the loanofficer theywantGet aneedssolvedSet upasweepHelpsomeonewith astop payHelp getsomeonefeeswaivedHelpsomeone gettheir debitcardactivated"Iappreciateit/you"Ordersomeonea newdebit cardUpdateanaddressExplain to acustomerwhy theywere gettinga feeYou are ableto get themto a branchthey chosePut a travelnotice onsomeone'scard"Thankyou, GodBlessbye"Update aphonenumberGivesomeoneCD rates"Thankyou""Havea goodday"Raisesomeone'slimit on theirdebit cardHelpsomeoneget checksorderedHelp aSpanishspeakingcustomer,get helpAsk howyour dayisGivesomeonetheirbalanceDisputeacharge"Have agoodweekend"You are ableto get themto the loanofficer theywantGet aneedssolved

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a sweep
  2. Help someone with a stop pay
  3. Help get someone fees waived
  4. Help someone get their debit card activated
  5. "I appreciate it/you"
  6. Order someone a new debit card
  7. Update an address
  8. Explain to a customer why they were getting a fee
  9. You are able to get them to a branch they chose
  10. Put a travel notice on someone's card
  11. "Thank you, God Bless bye"
  12. Update a phone number
  13. Give someone CD rates
  14. "Thank you"
  15. "Have a good day"
  16. Raise someone's limit on their debit card
  17. Help someone get checks ordered
  18. Help a Spanish speaking customer, get help
  19. Ask how your day is
  20. Give someone their balance
  21. Dispute a charge
  22. "Have a good weekend"
  23. You are able to get them to the loan officer they want
  24. Get a needs solved