You are ableto get themto a branchthey choseGivesomeonetheirbalanceOrdersomeonea newdebit cardRaisesomeone'slimit on theirdebit cardDisputeacharge"Have agoodweekend""Thankyou, GodBlessbye"Set upasweepUpdate aphonenumberPut a travelnotice onsomeone'scardGet aneedssolvedHelpsomeone gettheir debitcardactivatedHelpsomeonewith astop payGivesomeoneCD ratesExplain to acustomerwhy theywere gettinga fee"Iappreciateit/you"UpdateanaddressHelp aSpanishspeakingcustomer,get help"Havea goodday"Helpsomeoneget checksorderedHelp getsomeonefeeswaivedYou are ableto get themto the loanofficer theywantAsk howyour dayis"Thankyou"You are ableto get themto a branchthey choseGivesomeonetheirbalanceOrdersomeonea newdebit cardRaisesomeone'slimit on theirdebit cardDisputeacharge"Have agoodweekend""Thankyou, GodBlessbye"Set upasweepUpdate aphonenumberPut a travelnotice onsomeone'scardGet aneedssolvedHelpsomeone gettheir debitcardactivatedHelpsomeonewith astop payGivesomeoneCD ratesExplain to acustomerwhy theywere gettinga fee"Iappreciateit/you"UpdateanaddressHelp aSpanishspeakingcustomer,get help"Havea goodday"Helpsomeoneget checksorderedHelp getsomeonefeeswaivedYou are ableto get themto the loanofficer theywantAsk howyour dayis"Thankyou"

Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You are able to get them to a branch they chose
  2. Give someone their balance
  3. Order someone a new debit card
  4. Raise someone's limit on their debit card
  5. Dispute a charge
  6. "Have a good weekend"
  7. "Thank you, God Bless bye"
  8. Set up a sweep
  9. Update a phone number
  10. Put a travel notice on someone's card
  11. Get a needs solved
  12. Help someone get their debit card activated
  13. Help someone with a stop pay
  14. Give someone CD rates
  15. Explain to a customer why they were getting a fee
  16. "I appreciate it/you"
  17. Update an address
  18. Help a Spanish speaking customer, get help
  19. "Have a good day"
  20. Help someone get checks ordered
  21. Help get someone fees waived
  22. You are able to get them to the loan officer they want
  23. Ask how your day is
  24. "Thank you"