Positive Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Help get someone fees waived
2. Set up a sweep
3. "Have a good day"
4. Dispute a charge
5. "I appreciate it/you"
6. Help someone get their debit card activated
7. You are able to get them to the loan officer they want
8. Ask how your day is
9. "Thank you, God Bless bye"
10. Explain to a customer why they were getting a fee
11. Put a travel notice on someone's card
12. Give someone their balance
13. You are able to get them to a branch they chose
14. Help someone with a stop pay
15. Get a needs solved
16. Order someone a new debit card
17. "Thank you"
18. Update an address
19. Update a phone number
20. Give someone CD rates
21. Raise someone's limit on their debit card
22. "Have a good weekend"
23. Help someone get checks ordered
24. Help a Spanish speaking customer, get help