Passion Accountability Empathy Active Listening Customer Experience Employee Headsets IT Service Desk “Thanks for bringing this to our attention!” Helpful Solutions IVR Needs Patience Happy Customer Service Week Growth Customer Engagement Dedicated Call Center Customer Care Customer Service SCS(Service Center Specialist) Caring Feedback Answers Educate Quality Assurance Diversity Willingness SCR(Service Center Rep) Smile Communication Service minded Customer Satisfaction Listen Positive Teamwork Difficult Conversations Customer Support Confidence Rapport “Great question! I’ll find that out for you!” Professional Customer Needs Friendly Inclusion Excellence Help Desk Collaboration “Happy to help!” National Call Center Passion Accountability Empathy Active Listening Customer Experience Employee Headsets IT Service Desk “Thanks for bringing this to our attention!” Helpful Solutions IVR Needs Patience Happy Customer Service Week Growth Customer Engagement Dedicated Call Center Customer Care Customer Service SCS(Service Center Specialist) Caring Feedback Answers Educate Quality Assurance Diversity Willingness SCR(Service Center Rep) Smile Communication Service minded Customer Satisfaction Listen Positive Teamwork Difficult Conversations Customer Support Confidence Rapport “Great question! I’ll find that out for you!” Professional Customer Needs Friendly Inclusion Excellence Help Desk Collaboration “Happy to help!” National Call Center
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Passion
Accountability
Empathy
Active Listening
Customer Experience
Employee
Headsets
IT Service Desk
“Thanks for bringing this to our attention!”
Helpful
Solutions
IVR
Needs
Patience
Happy Customer Service Week
Growth
Customer Engagement
Dedicated Call Center
Customer Care
Customer Service
SCS(Service Center Specialist)
Caring
Feedback
Answers
Educate
Quality Assurance
Diversity
Willingness
SCR(Service Center Rep)
Smile
Communication
Service minded
Customer Satisfaction
Listen
Positive
Teamwork
Difficult Conversations
Customer Support
Confidence
Rapport
“Great question! I’ll find that out for you!”
Professional
Customer Needs
Friendly
Inclusion
Excellence
Help Desk
Collaboration
“Happy to help!”
National Call Center