Educate Difficult Conversations National Call Center Employee Dedicated Call Center Teamwork Smile Willingness Needs Customer Service Communication Customer Care Customer Engagement Confidence Customer Needs Positive “Great question! I’ll find that out for you!” “Thanks for bringing this to our attention!” Collaboration Feedback Professional Service minded Helpful Listen Help Desk Caring SCR(Service Center Rep) Accountability Customer Satisfaction Rapport Active Listening Excellence Quality Assurance Customer Support Inclusion Patience “Happy to help!” Happy Customer Service Week Headsets IVR Customer Experience Growth Passion Answers Empathy IT Service Desk SCS(Service Center Specialist) Friendly Solutions Diversity Educate Difficult Conversations National Call Center Employee Dedicated Call Center Teamwork Smile Willingness Needs Customer Service Communication Customer Care Customer Engagement Confidence Customer Needs Positive “Great question! I’ll find that out for you!” “Thanks for bringing this to our attention!” Collaboration Feedback Professional Service minded Helpful Listen Help Desk Caring SCR(Service Center Rep) Accountability Customer Satisfaction Rapport Active Listening Excellence Quality Assurance Customer Support Inclusion Patience “Happy to help!” Happy Customer Service Week Headsets IVR Customer Experience Growth Passion Answers Empathy IT Service Desk SCS(Service Center Specialist) Friendly Solutions Diversity
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Educate
Difficult Conversations
National Call Center
Employee
Dedicated Call Center
Teamwork
Smile
Willingness
Needs
Customer Service
Communication
Customer Care
Customer Engagement
Confidence
Customer Needs
Positive
“Great question! I’ll find that out for you!”
“Thanks for bringing this to our attention!”
Collaboration
Feedback
Professional
Service minded
Helpful
Listen
Help Desk
Caring
SCR(Service Center Rep)
Accountability
Customer Satisfaction
Rapport
Active Listening
Excellence
Quality Assurance
Customer Support
Inclusion
Patience
“Happy to help!”
Happy Customer Service Week
Headsets
IVR
Customer Experience
Growth
Passion
Answers
Empathy
IT Service Desk
SCS(Service Center Specialist)
Friendly
Solutions
Diversity