3-5 min Place the caller on hold Decision Tool saying the customer's name 3x Prime Rate Non- profit 4506C CS SharePoint M093 Outbound INCP BDCMS Opentext CTT IVR Empathy Statement Correspondence Makes a credit decision on a app Deescalate Teamworks Ecard Meeting Minutes 7-10 Business days APG Practice active listening M&R Disclosure Task Sota BCS NBBC ATB BOC Docusign Complaint intake form 3-5 min Place the caller on hold Decision Tool saying the customer's name 3x Prime Rate Non- profit 4506C CS SharePoint M093 Outbound INCP BDCMS Opentext CTT IVR Empathy Statement Correspondence Makes a credit decision on a app Deescalate Teamworks Ecard Meeting Minutes 7-10 Business days APG Practice active listening M&R Disclosure Task Sota BCS NBBC ATB BOC Docusign Complaint intake form
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
3-5 min
Place the caller on hold
Decision Tool
saying the customer's name 3x
Prime Rate
Non-profit
4506C
CS SharePoint
M093
Outbound
INCP
BDCMS
Opentext
CTT
IVR
Empathy Statement
Correspondence
Makes a credit decision on a app
Deescalate
Teamworks
Ecard
Meeting Minutes
7-10 Business days
APG
Practice active listening
M&R Disclosure
Task
Sota
BCS
NBBC
ATB
BOC
Docusign
Complaint intake form