Sota Correspondence BCS Task Prime Rate APG M&R Disclosure Deescalate Ecard BDCMS 4506C Practice active listening Meeting Minutes M093 BOC CS SharePoint Teamworks 3-5 min INCP Empathy Statement Decision Tool ATB IVR saying the customer's name 3x Makes a credit decision on a app Docusign Non- profit Opentext Complaint intake form CTT Place the caller on hold 7-10 Business days Outbound NBBC Sota Correspondence BCS Task Prime Rate APG M&R Disclosure Deescalate Ecard BDCMS 4506C Practice active listening Meeting Minutes M093 BOC CS SharePoint Teamworks 3-5 min INCP Empathy Statement Decision Tool ATB IVR saying the customer's name 3x Makes a credit decision on a app Docusign Non- profit Opentext Complaint intake form CTT Place the caller on hold 7-10 Business days Outbound NBBC
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sota
Correspondence
BCS
Task
Prime Rate
APG
M&R Disclosure
Deescalate
Ecard
BDCMS
4506C
Practice active listening
Meeting Minutes
M093
BOC
CS SharePoint
Teamworks
3-5 min
INCP
Empathy Statement
Decision Tool
ATB
IVR
saying the customer's name 3x
Makes a credit decision on a app
Docusign
Non-profit
Opentext
Complaint intake form
CTT
Place the caller on hold
7-10 Business days
Outbound
NBBC