ATB M093 Outbound Place the caller on hold Ecard Complaint intake form Sota 3-5 min CS SharePoint NBBC CTT BCS Practice active listening APG Opentext Deescalate Correspondence Non- profit Teamworks Meeting Minutes 4506C BOC Docusign M&R Disclosure Prime Rate Empathy Statement IVR saying the customer's name 3x Decision Tool INCP Task Makes a credit decision on a app BDCMS 7-10 Business days ATB M093 Outbound Place the caller on hold Ecard Complaint intake form Sota 3-5 min CS SharePoint NBBC CTT BCS Practice active listening APG Opentext Deescalate Correspondence Non- profit Teamworks Meeting Minutes 4506C BOC Docusign M&R Disclosure Prime Rate Empathy Statement IVR saying the customer's name 3x Decision Tool INCP Task Makes a credit decision on a app BDCMS 7-10 Business days
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ATB
M093
Outbound
Place the caller on hold
Ecard
Complaint intake form
Sota
3-5 min
CS SharePoint
NBBC
CTT
BCS
Practice active listening
APG
Opentext
Deescalate
Correspondence
Non-profit
Teamworks
Meeting Minutes
4506C
BOC
Docusign
M&R Disclosure
Prime Rate
Empathy Statement
IVR
saying the customer's name 3x
Decision Tool
INCP
Task
Makes a credit decision on a app
BDCMS
7-10 Business days