We arehappy to giveyou a refund[or areplacement].If you’re notcompletelysatisfied, donot hesitate tocontact me.We trust thatyou will findthis asatisfactoryresponse.On behalf ofthe company,please acceptour sincerestapologies for[the issue]. We willendeavour tofind out what’scausing [theproblem].I will contactyou on [date]when I havemoreinformation.Right now,we areworking on[theproblem]. I am so sorryfor theinconveniencecaused. I haveescalated thisissue toseniormanagement. We valueyourcustom.I am gratefulthat youbrought [theissue] to ourattention. Free!😊 I assure youthat we takecustomerfeedbackseriously.We arehappy to giveyou a refund[or areplacement].If you’re notcompletelysatisfied, donot hesitate tocontact me.We trust thatyou will findthis asatisfactoryresponse.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We willendeavour tofind out what’scausing [theproblem].I will contactyou on [date]when I havemoreinformation.Right now,we areworking on[theproblem].I am so sorryfor theinconveniencecaused.I haveescalated thisissue toseniormanagement.We valueyourcustom.I am gratefulthat youbrought [theissue] to ourattention.Free!😊I assure youthat we takecustomerfeedbackseriously.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are happy to give you a refund [or a replacement].
  2. If you’re not completely satisfied, do not hesitate to contact me.
  3. We trust that you will find this a satisfactory response.
  4. On behalf of the company, please accept our sincerest apologies for [the issue].
  5. We will endeavour to find out what’s causing [the problem].
  6. I will contact you on [date] when I have more information.
  7. Right now, we are working on [the problem].
  8. I am so sorry for the inconvenience caused.
  9. I have escalated this issue to senior management.
  10. We value your custom.
  11. I am grateful that you brought [the issue] to our attention.
  12. Free!😊
  13. I assure you that we take customer feedback seriously.