If you’re notcompletelysatisfied, donot hesitate tocontact me. I haveescalated thisissue toseniormanagement.I am gratefulthat youbrought [theissue] to ourattention.We trust thatyou will findthis asatisfactoryresponse.We arehappy to giveyou a refund[or areplacement].On behalf ofthe company,please acceptour sincerestapologies for[the issue]. I am so sorryfor theinconveniencecaused. We willendeavour tofind out what’scausing [theproblem]. I assure youthat we takecustomerfeedbackseriously. We valueyourcustom.Right now,we areworking on[theproblem]. Free!😊I will contactyou on [date]when I havemoreinformation.If you’re notcompletelysatisfied, donot hesitate tocontact me.I haveescalated thisissue toseniormanagement.I am gratefulthat youbrought [theissue] to ourattention.We trust thatyou will findthis asatisfactoryresponse.We arehappy to giveyou a refund[or areplacement].On behalf ofthe company,please acceptour sincerestapologies for[the issue].I am so sorryfor theinconveniencecaused.We willendeavour tofind out what’scausing [theproblem].I assure youthat we takecustomerfeedbackseriously.We valueyourcustom.Right now,we areworking on[theproblem].Free!😊I will contactyou on [date]when I havemoreinformation.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If you’re not completely satisfied, do not hesitate to contact me.
  2. I have escalated this issue to senior management.
  3. I am grateful that you brought [the issue] to our attention.
  4. We trust that you will find this a satisfactory response.
  5. We are happy to give you a refund [or a replacement].
  6. On behalf of the company, please accept our sincerest apologies for [the issue].
  7. I am so sorry for the inconvenience caused.
  8. We will endeavour to find out what’s causing [the problem].
  9. I assure you that we take customer feedback seriously.
  10. We value your custom.
  11. Right now, we are working on [the problem].
  12. Free!😊
  13. I will contact you on [date] when I have more information.