(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We value your custom.
We are happy to give you a refund [or a replacement].
On behalf of the company, please accept our sincerest apologies for [the issue].
I will contact you on [date] when I have more information.
I assure you that we take customer feedback seriously.
I have escalated this issue to senior management.
Right now, we are working on [the problem].
We trust that you will find this a satisfactory response.
We will endeavour to find out what’s causing [the problem].
If you’re not completely satisfied, do not hesitate to contact me.
I am grateful that you brought [the issue] to our attention.
