Right now,we areworking on[theproblem]. I assure youthat we takecustomerfeedbackseriously. We valueyourcustom. I haveescalated thisissue toseniormanagement.On behalf ofthe company,please acceptour sincerestapologies for[the issue]. We willendeavour tofind out what’scausing [theproblem]. Free!😊 I am so sorryfor theinconveniencecaused.I am gratefulthat youbrought [theissue] to ourattention.We arehappy to giveyou a refund[or areplacement].We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me.I will contactyou on [date]when I havemoreinformation.Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.We valueyourcustom.I haveescalated thisissue toseniormanagement.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We willendeavour tofind out what’scausing [theproblem].Free!😊I am so sorryfor theinconveniencecaused.I am gratefulthat youbrought [theissue] to ourattention.We arehappy to giveyou a refund[or areplacement].We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me.I will contactyou on [date]when I havemoreinformation.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Right now, we are working on [the problem].
  2. I assure you that we take customer feedback seriously.
  3. We value your custom.
  4. I have escalated this issue to senior management.
  5. On behalf of the company, please accept our sincerest apologies for [the issue].
  6. We will endeavour to find out what’s causing [the problem].
  7. Free!😊
  8. I am so sorry for the inconvenience caused.
  9. I am grateful that you brought [the issue] to our attention.
  10. We are happy to give you a refund [or a replacement].
  11. We trust that you will find this a satisfactory response.
  12. If you’re not completely satisfied, do not hesitate to contact me.
  13. I will contact you on [date] when I have more information.