On behalf ofthe company,please acceptour sincerestapologies for[the issue]. I haveescalated thisissue toseniormanagement.We arehappy to giveyou a refund[or areplacement].If you’re notcompletelysatisfied, donot hesitate tocontact me.We trust thatyou will findthis asatisfactoryresponse. Free!😊 We willendeavour tofind out what’scausing [theproblem]. We valueyourcustom.I am gratefulthat youbrought [theissue] to ourattention.I will contactyou on [date]when I havemoreinformation. I am so sorryfor theinconveniencecaused.Right now,we areworking on[theproblem]. I assure youthat we takecustomerfeedbackseriously.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I haveescalated thisissue toseniormanagement.We arehappy to giveyou a refund[or areplacement].If you’re notcompletelysatisfied, donot hesitate tocontact me.We trust thatyou will findthis asatisfactoryresponse.Free!😊We willendeavour tofind out what’scausing [theproblem].We valueyourcustom.I am gratefulthat youbrought [theissue] to ourattention.I will contactyou on [date]when I havemoreinformation.I am so sorryfor theinconveniencecaused.Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On behalf of the company, please accept our sincerest apologies for [the issue].
  2. I have escalated this issue to senior management.
  3. We are happy to give you a refund [or a replacement].
  4. If you’re not completely satisfied, do not hesitate to contact me.
  5. We trust that you will find this a satisfactory response.
  6. Free!😊
  7. We will endeavour to find out what’s causing [the problem].
  8. We value your custom.
  9. I am grateful that you brought [the issue] to our attention.
  10. I will contact you on [date] when I have more information.
  11. I am so sorry for the inconvenience caused.
  12. Right now, we are working on [the problem].
  13. I assure you that we take customer feedback seriously.