We arehappy to giveyou a refund[or areplacement]. I am so sorryfor theinconveniencecaused.If you’re notcompletelysatisfied, donot hesitate tocontact me.I will contactyou on [date]when I havemoreinformation.We trust thatyou will findthis asatisfactoryresponse. We willendeavour tofind out what’scausing [theproblem]. Free!😊Right now,we areworking on[theproblem]. I haveescalated thisissue toseniormanagement.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I am gratefulthat youbrought [theissue] to ourattention. I assure youthat we takecustomerfeedbackseriously. We valueyourcustom.We arehappy to giveyou a refund[or areplacement].I am so sorryfor theinconveniencecaused.If you’re notcompletelysatisfied, donot hesitate tocontact me.I will contactyou on [date]when I havemoreinformation.We trust thatyou will findthis asatisfactoryresponse.We willendeavour tofind out what’scausing [theproblem].Free!😊Right now,we areworking on[theproblem].I haveescalated thisissue toseniormanagement.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I am gratefulthat youbrought [theissue] to ourattention.I assure youthat we takecustomerfeedbackseriously.We valueyourcustom.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are happy to give you a refund [or a replacement].
  2. I am so sorry for the inconvenience caused.
  3. If you’re not completely satisfied, do not hesitate to contact me.
  4. I will contact you on [date] when I have more information.
  5. We trust that you will find this a satisfactory response.
  6. We will endeavour to find out what’s causing [the problem].
  7. Free!😊
  8. Right now, we are working on [the problem].
  9. I have escalated this issue to senior management.
  10. On behalf of the company, please accept our sincerest apologies for [the issue].
  11. I am grateful that you brought [the issue] to our attention.
  12. I assure you that we take customer feedback seriously.
  13. We value your custom.