We arehappy to giveyou a refund[or areplacement].Right now,we areworking on[theproblem]. I assure youthat we takecustomerfeedbackseriously. We valueyourcustom. We willendeavour tofind out what’scausing [theproblem].I am gratefulthat youbrought [theissue] to ourattention. Free!😊I will contactyou on [date]when I havemoreinformation.If you’re notcompletelysatisfied, donot hesitate tocontact me.We trust thatyou will findthis asatisfactoryresponse.On behalf ofthe company,please acceptour sincerestapologies for[the issue]. I am so sorryfor theinconveniencecaused. I haveescalated thisissue toseniormanagement.We arehappy to giveyou a refund[or areplacement].Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.We valueyourcustom.We willendeavour tofind out what’scausing [theproblem].I am gratefulthat youbrought [theissue] to ourattention.Free!😊I will contactyou on [date]when I havemoreinformation.If you’re notcompletelysatisfied, donot hesitate tocontact me.We trust thatyou will findthis asatisfactoryresponse.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I am so sorryfor theinconveniencecaused.I haveescalated thisissue toseniormanagement.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are happy to give you a refund [or a replacement].
  2. Right now, we are working on [the problem].
  3. I assure you that we take customer feedback seriously.
  4. We value your custom.
  5. We will endeavour to find out what’s causing [the problem].
  6. I am grateful that you brought [the issue] to our attention.
  7. Free!😊
  8. I will contact you on [date] when I have more information.
  9. If you’re not completely satisfied, do not hesitate to contact me.
  10. We trust that you will find this a satisfactory response.
  11. On behalf of the company, please accept our sincerest apologies for [the issue].
  12. I am so sorry for the inconvenience caused.
  13. I have escalated this issue to senior management.