We arehappy to giveyou a refund[or areplacement]. I haveescalated thisissue toseniormanagement. I assure youthat we takecustomerfeedbackseriously. I am so sorryfor theinconveniencecaused.I am gratefulthat youbrought [theissue] to ourattention.We trust thatyou will findthis asatisfactoryresponse. We willendeavour tofind out what’scausing [theproblem]. Free!😊If you’re notcompletelysatisfied, donot hesitate tocontact me. We valueyourcustom.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I will contactyou on [date]when I havemoreinformation.Right now,we areworking on[theproblem].We arehappy to giveyou a refund[or areplacement].I haveescalated thisissue toseniormanagement.I assure youthat we takecustomerfeedbackseriously.I am so sorryfor theinconveniencecaused.I am gratefulthat youbrought [theissue] to ourattention.We trust thatyou will findthis asatisfactoryresponse.We willendeavour tofind out what’scausing [theproblem].Free!😊If you’re notcompletelysatisfied, donot hesitate tocontact me.We valueyourcustom.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I will contactyou on [date]when I havemoreinformation.Right now,we areworking on[theproblem].

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are happy to give you a refund [or a replacement].
  2. I have escalated this issue to senior management.
  3. I assure you that we take customer feedback seriously.
  4. I am so sorry for the inconvenience caused.
  5. I am grateful that you brought [the issue] to our attention.
  6. We trust that you will find this a satisfactory response.
  7. We will endeavour to find out what’s causing [the problem].
  8. Free!😊
  9. If you’re not completely satisfied, do not hesitate to contact me.
  10. We value your custom.
  11. On behalf of the company, please accept our sincerest apologies for [the issue].
  12. I will contact you on [date] when I have more information.
  13. Right now, we are working on [the problem].