I am gratefulthat youbrought [theissue] to ourattention. I am so sorryfor theinconveniencecaused.We arehappy to giveyou a refund[or areplacement]. I haveescalated thisissue toseniormanagement. We willendeavour tofind out what’scausing [theproblem].If you’re notcompletelysatisfied, donot hesitate tocontact me.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I will contactyou on [date]when I havemoreinformation. Free!😊We trust thatyou will findthis asatisfactoryresponse. We valueyourcustom.Right now,we areworking on[theproblem]. I assure youthat we takecustomerfeedbackseriously.I am gratefulthat youbrought [theissue] to ourattention.I am so sorryfor theinconveniencecaused.We arehappy to giveyou a refund[or areplacement].I haveescalated thisissue toseniormanagement.We willendeavour tofind out what’scausing [theproblem].If you’re notcompletelysatisfied, donot hesitate tocontact me.On behalf ofthe company,please acceptour sincerestapologies for[the issue].I will contactyou on [date]when I havemoreinformation.Free!😊We trust thatyou will findthis asatisfactoryresponse.We valueyourcustom.Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am grateful that you brought [the issue] to our attention.
  2. I am so sorry for the inconvenience caused.
  3. We are happy to give you a refund [or a replacement].
  4. I have escalated this issue to senior management.
  5. We will endeavour to find out what’s causing [the problem].
  6. If you’re not completely satisfied, do not hesitate to contact me.
  7. On behalf of the company, please accept our sincerest apologies for [the issue].
  8. I will contact you on [date] when I have more information.
  9. Free!😊
  10. We trust that you will find this a satisfactory response.
  11. We value your custom.
  12. Right now, we are working on [the problem].
  13. I assure you that we take customer feedback seriously.