Free!😊 I am so sorryfor theinconveniencecaused.Right now,we areworking on[theproblem]. I assure youthat we takecustomerfeedbackseriously. We willendeavour tofind out what’scausing [theproblem].We trust thatyou will findthis asatisfactoryresponse.I am gratefulthat youbrought [theissue] to ourattention.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We arehappy to giveyou a refund[or areplacement]. I haveescalated thisissue toseniormanagement.I will contactyou on [date]when I havemoreinformation. We valueyourcustom.If you’re notcompletelysatisfied, donot hesitate tocontact me.Free!😊I am so sorryfor theinconveniencecaused.Right now,we areworking on[theproblem].I assure youthat we takecustomerfeedbackseriously.We willendeavour tofind out what’scausing [theproblem].We trust thatyou will findthis asatisfactoryresponse.I am gratefulthat youbrought [theissue] to ourattention.On behalf ofthe company,please acceptour sincerestapologies for[the issue].We arehappy to giveyou a refund[or areplacement].I haveescalated thisissue toseniormanagement.I will contactyou on [date]when I havemoreinformation.We valueyourcustom.If you’re notcompletelysatisfied, donot hesitate tocontact me.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!😊
  2. I am so sorry for the inconvenience caused.
  3. Right now, we are working on [the problem].
  4. I assure you that we take customer feedback seriously.
  5. We will endeavour to find out what’s causing [the problem].
  6. We trust that you will find this a satisfactory response.
  7. I am grateful that you brought [the issue] to our attention.
  8. On behalf of the company, please accept our sincerest apologies for [the issue].
  9. We are happy to give you a refund [or a replacement].
  10. I have escalated this issue to senior management.
  11. I will contact you on [date] when I have more information.
  12. We value your custom.
  13. If you’re not completely satisfied, do not hesitate to contact me.