We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me. We willendeavour tofind out what’scausing [theproblem]. I am so sorryfor theinconveniencecaused.On behalf ofthe company,please acceptour sincerestapologies for[the issue]. Free!😊I will contactyou on [date]when I havemoreinformation.We arehappy to giveyou a refund[or areplacement].I am gratefulthat youbrought [theissue] to ourattention.Right now,we areworking on[theproblem]. We valueyourcustom. I haveescalated thisissue toseniormanagement. I assure youthat we takecustomerfeedbackseriously.We trust thatyou will findthis asatisfactoryresponse.If you’re notcompletelysatisfied, donot hesitate tocontact me.We willendeavour tofind out what’scausing [theproblem].I am so sorryfor theinconveniencecaused.On behalf ofthe company,please acceptour sincerestapologies for[the issue].Free!😊I will contactyou on [date]when I havemoreinformation.We arehappy to giveyou a refund[or areplacement].I am gratefulthat youbrought [theissue] to ourattention.Right now,we areworking on[theproblem].We valueyourcustom.I haveescalated thisissue toseniormanagement.I assure youthat we takecustomerfeedbackseriously.

Responses to complaints - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We trust that you will find this a satisfactory response.
  2. If you’re not completely satisfied, do not hesitate to contact me.
  3. We will endeavour to find out what’s causing [the problem].
  4. I am so sorry for the inconvenience caused.
  5. On behalf of the company, please accept our sincerest apologies for [the issue].
  6. Free!😊
  7. I will contact you on [date] when I have more information.
  8. We are happy to give you a refund [or a replacement].
  9. I am grateful that you brought [the issue] to our attention.
  10. Right now, we are working on [the problem].
  11. We value your custom.
  12. I have escalated this issue to senior management.
  13. I assure you that we take customer feedback seriously.