UserValueWarrantySponsorUtilitySLAProcessOutcomeProblemServiceWorkaroundRiskReleaseOutputKanbanAgileStandardLeanServiceownerCustomerValuestreamRequestResourceIncidentPolicyCultureErrorDevOpsStreamPracticeProductChangeSupplierServicedeskCostUserValueWarrantySponsorUtilitySLAProcessOutcomeProblemServiceWorkaroundRiskReleaseOutputKanbanAgileStandardLeanServiceownerCustomerValuestreamRequestResourceIncidentPolicyCultureErrorDevOpsStreamPracticeProductChangeSupplierServicedeskCost

ITIL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User
  2. Value
  3. Warranty
  4. Sponsor
  5. Utility
  6. SLA
  7. Process
  8. Outcome
  9. Problem
  10. Service
  11. Workaround
  12. Risk
  13. Release
  14. Output
  15. Kanban
  16. Agile
  17. Standard
  18. Lean
  19. Service owner
  20. Customer
  21. Value stream
  22. Request
  23. Resource
  24. Incident
  25. Policy
  26. Culture
  27. Error
  28. DevOps
  29. Stream
  30. Practice
  31. Product
  32. Change
  33. Supplier
  34. Service desk
  35. Cost