ProcessWarrantyRiskSLAStreamValuestreamPracticeLeanReleaseOutcomeStandardServiceownerValueUserServicedeskErrorIncidentServiceAgileCostCulturePolicyWorkaroundOutputDevOpsResourceKanbanChangeProblemSponsorProductSupplierRequestUtilityCustomerProcessWarrantyRiskSLAStreamValuestreamPracticeLeanReleaseOutcomeStandardServiceownerValueUserServicedeskErrorIncidentServiceAgileCostCulturePolicyWorkaroundOutputDevOpsResourceKanbanChangeProblemSponsorProductSupplierRequestUtilityCustomer

ITIL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process
  2. Warranty
  3. Risk
  4. SLA
  5. Stream
  6. Value stream
  7. Practice
  8. Lean
  9. Release
  10. Outcome
  11. Standard
  12. Service owner
  13. Value
  14. User
  15. Service desk
  16. Error
  17. Incident
  18. Service
  19. Agile
  20. Cost
  21. Culture
  22. Policy
  23. Workaround
  24. Output
  25. DevOps
  26. Resource
  27. Kanban
  28. Change
  29. Problem
  30. Sponsor
  31. Product
  32. Supplier
  33. Request
  34. Utility
  35. Customer