Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Telephone Etiquette: Why
2. Listening: How
3. Managing Down: Why
4. Managing Down: How
5. Managing Up: Why
6. Managing up: Example
7. SBAR: Why
8. AIDET: How
9. Service Recovery: Example
10. AIDET: Why
11. Words to choose/lose: Why
12. Managing Up: How
13. Words to choose/lose: Example
14. SBAR: How
15. Listening: Example
16. Managing Down: Example
17. Words to choose/lose: How
18. Listening: Why
19. Service Recovery: Why
20. "Hi in the hallway": How
21. Telephone Etiquette: How
22. Service Recovery: How
23. SBAR: Example
24. Telephone Etiquette: Example
25. "Hi in the hallway": Why
26. AIDET: Example
27. "Hi in the hallway": Example