Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Managing up: Example
2. SBAR: Why
3. Telephone Etiquette: Example
4. Listening: How
5. Telephone Etiquette: Why
6. AIDET: How
7. Managing Down: Why
8. Managing Down: How
9. Words to choose/lose: Why
10. "Hi in the hallway": Example
11. Managing Up: Why
12. "Hi in the hallway": Why
13. Service Recovery: How
14. Words to choose/lose: Example
15. Service Recovery: Example
16. SBAR: Example
17. Managing Up: How
18. "Hi in the hallway": How
19. Listening: Why
20. Service Recovery: Why
21. Managing Down: Example
22. SBAR: How
23. Listening: Example
24. AIDET: Example
25. Words to choose/lose: How
26. AIDET: Why
27. Telephone Etiquette: How