"Hi in thehallway":WhySBAR:ExampleWords tochoose/lose:HowTelephoneEtiquette:HowManagingDown:ExampleSBAR:HowTelephoneEtiquette:WhyAIDET:Why"Hi in thehallway":Example"Hi in thehallway":HowServiceRecovery:HowServiceRecovery:ExampleAIDET:HowListening:ExampleListening:HowAIDET:ExampleManagingUp:HowManagingUp:Why Words tochoose/lose:ExampleWords tochoose/lose:WhyServiceRecovery:WhyListening:WhyTelephoneEtiquette:ExampleSBAR:WhyManagingDown:WhyManagingup:ExampleManagingDown:How"Hi in thehallway":WhySBAR:ExampleWords tochoose/lose:HowTelephoneEtiquette:HowManagingDown:ExampleSBAR:HowTelephoneEtiquette:WhyAIDET:Why"Hi in thehallway":Example"Hi in thehallway":HowServiceRecovery:HowServiceRecovery:ExampleAIDET:HowListening:ExampleListening:HowAIDET:ExampleManagingUp:HowManagingUp:Why Words tochoose/lose:ExampleWords tochoose/lose:WhyServiceRecovery:WhyListening:WhyTelephoneEtiquette:ExampleSBAR:WhyManagingDown:WhyManagingup:ExampleManagingDown:How

Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Hi in the hallway": Why
  2. SBAR: Example
  3. Words to choose/lose: How
  4. Telephone Etiquette: How
  5. Managing Down: Example
  6. SBAR: How
  7. Telephone Etiquette: Why
  8. AIDET: Why
  9. "Hi in the hallway": Example
  10. "Hi in the hallway": How
  11. Service Recovery: How
  12. Service Recovery: Example
  13. AIDET: How
  14. Listening: Example
  15. Listening: How
  16. AIDET: Example
  17. Managing Up: How
  18. Managing Up: Why
  19. Words to choose/lose: Example
  20. Words to choose/lose: Why
  21. Service Recovery: Why
  22. Listening: Why
  23. Telephone Etiquette: Example
  24. SBAR: Why
  25. Managing Down: Why
  26. Managing up: Example
  27. Managing Down: How