Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Managing Up: Why
2. Service Recovery: Example
3. "Hi in the hallway": Example
4. "Hi in the hallway": How
5. "Hi in the hallway": Why
6. Words to choose/lose: Why
7. Managing Down: Why
8. Managing up: Example
9. Words to choose/lose: How
10. Telephone Etiquette: Example
11. AIDET: How
12. Telephone Etiquette: How
13. AIDET: Example
14. Managing Down: How
15. Listening: How
16. Listening: Example
17. Service Recovery: Why
18. Words to choose/lose: Example
19. AIDET: Why
20. Managing Down: Example
21. Managing Up: How
22. SBAR: How
23. Service Recovery: How
24. SBAR: Example
25. Listening: Why
26. SBAR: Why
27. Telephone Etiquette: Why