Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Words to choose/lose: Why
2. Service Recovery: How
3. AIDET: Why
4. Listening: How
5. AIDET: How
6. Managing Down: Why
7. Listening: Example
8. Service Recovery: Example
9. "Hi in the hallway": How
10. SBAR: Example
11. Words to choose/lose: Example
12. SBAR: Why
13. Words to choose/lose: How
14. Telephone Etiquette: How
15. Managing Up: How
16. Listening: Why
17. Managing up: Example
18. Service Recovery: Why
19. Managing Down: How
20. Managing Down: Example
21. "Hi in the hallway": Example
22. Telephone Etiquette: Why
23. AIDET: Example
24. "Hi in the hallway": Why
25. SBAR: How
26. Telephone Etiquette: Example
27. Managing Up: Why