Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Managing up: Example
2. SBAR: Example
3. AIDET: Example
4. Service Recovery: Example
5. Words to choose/lose: How
6. Telephone Etiquette: How
7. Words to choose/lose: Why
8. SBAR: How
9. Service Recovery: How
10. Telephone Etiquette: Why
11. Telephone Etiquette: Example
12. "Hi in the hallway": Why
13. Listening: Example
14. Listening: How
15. "Hi in the hallway": How
16. SBAR: Why
17. Service Recovery: Why
18. Managing Up: Why
19. "Hi in the hallway": Example
20. Managing Down: Why
21. AIDET: How
22. AIDET: Why
23. Words to choose/lose: Example
24. Listening: Why
25. Managing Up: How
26. Managing Down: How
27. Managing Down: Example