Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Service Recovery: Example
2. Telephone Etiquette: Example
3. AIDET: Why
4. Words to choose/lose: Why
5. "Hi in the hallway": Example
6. Listening: Why
7. Words to choose/lose: Example
8. Listening: Example
9. Telephone Etiquette: Why
10. AIDET: Example
11. Managing up: Example
12. Telephone Etiquette: How
13. Service Recovery: How
14. Managing Down: How
15. Service Recovery: Why
16. SBAR: How
17. "Hi in the hallway": Why
18. AIDET: How
19. Managing Up: How
20. SBAR: Why
21. Managing Down: Example
22. Listening: How
23. Words to choose/lose: How
24. "Hi in the hallway": How
25. SBAR: Example
26. Managing Down: Why
27. Managing Up: Why