Positive Communication Standards Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Words to choose/lose: Example
2. Service Recovery: How
3. Listening: Why
4. Managing Down: Why
5. AIDET: Why
6. Listening: How
7. "Hi in the hallway": Why
8. Telephone Etiquette: How
9. Managing up: Example
10. Words to choose/lose: How
11. Telephone Etiquette: Example
12. SBAR: Example
13. Service Recovery: Why
14. SBAR: Why
15. Managing Up: Why
16. "Hi in the hallway": Example
17. Telephone Etiquette: Why
18. "Hi in the hallway": How
19. AIDET: How
20. Managing Up: How
21. Words to choose/lose: Why
22. AIDET: Example
23. Managing Down: How
24. Managing Down: Example
25. Service Recovery: Example
26. Listening: Example
27. SBAR: How