(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt cancels same day appointment
Pt takes forever to pick up their order and needs multiple reminders
Pt calls requesting Rx to order online
Pt comes in after noon on a Friday
Rude patient encounter
Pt calls promptly when we open
Pt doesn't return call to authorize Rx or finalize order
Rx check is scheduled per pt request
Pt says "I'm only coming here because you take my insurance"
Pt complains about new glasses or contacts
When a pt is set on a certain eye size. "I only wear size 51!"
Pt calls to schedule but doesn't know their insurance
Pt gives us their medical insurance when we ask for vision insurance
Broken frame warranty or repair
Pt no- shows appointment
Pt says they have never paid a CL evaluation before
Pt says my insurance will cover everything
Pt requests their PD to order glasses online
Pt has a fit when we ask for medical insurance card
Pt calls to see when their glasses/contacts will be ready
A pt asks to order a frame in a different color
Pt gives us a bizarre story for broken glasses
Pt says "Is this all the frames that you have?"
When a pt CL order is on back order and we have to order trials to get them by.
