StepUp aPlanAsk yourcustomer."How do youuse yourphone?Position theBenefits ofTech Coachand Add forcustomerShowEmpathyon yourcallSave aCustomerSend thePlan Step UpSmartlink toyourCustomerPosition andorder anaccessoryfor customerResolvean issueusingTRGPosition andAdd PremiumCall Filter toyour customersAcctExplain theCertifiedLike NewReplacementprocess to yourcustomerEnrollCutomerin VerizonUpPosition andadd the GetMore Planand itsBenefits.Upgradeand addDeviceProtection PlanStepUpShow usyour bestMoonwalkduringDebriefAdd-A-LinePosition andaddSmartfamily toyour customersacctMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Add RoadsideAssistance toyourcustomer'saccount.Positionand addSmartfamilyShare aninterestingarticle fromMySource withyour Peers inteam HuddleMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Send customera Smartlink andwalk customerthru removing afeaturethemselvesStep up acustomer’sDeviceProtectionCoverageStepUp aPlanAsk yourcustomer."How do youuse yourphone?Position theBenefits ofTech Coachand Add forcustomerShowEmpathyon yourcallSave aCustomerSend thePlan Step UpSmartlink toyourCustomerPosition andorder anaccessoryfor customerResolvean issueusingTRGPosition andAdd PremiumCall Filter toyour customersAcctExplain theCertifiedLike NewReplacementprocess to yourcustomerEnrollCutomerin VerizonUpPosition andadd the GetMore Planand itsBenefits.Upgradeand addDeviceProtectionPlanStepUpShow usyour bestMoonwalkduringDebriefAdd-A-LinePosition andaddSmartfamily toyour customersacctMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Add RoadsideAssistance toyourcustomer'saccount.Positionand addSmartfamilyShare aninterestingarticle fromMySource withyour Peers inteam HuddleMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Send customera Smartlink andwalk customerthru removing afeaturethemselvesStep up acustomer’sDeviceProtectionCoverage

Team Addie Value-Ween Game Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Step Up a Plan
  2. Ask your customer. "How do you use your phone?
  3. Position the Benefits of Tech Coach and Add for customer
  4. Show Empathy on your call
  5. Save a Customer
  6. Send the Plan Step Up Smartlink to your Customer
  7. Position and order an accessory for customer
  8. Resolve an issue using TRG
  9. Position and Add Premium Call Filter to your customers Acct
  10. Explain the Certified Like New Replacement process to your customer
  11. Enroll Cutomer in Verizon Up
  12. Position and add the Get More Plan and its Benefits.
  13. Upgrade and add Device Protection
  14. Plan Step Up
  15. Show us your best Moonwalk during Debrief
  16. Add-A-Line
  17. Position and add Smartfamily to your customers acct
  18. Move your customer from Start Unlimited to Play More Unlimited.
  19. Add Roadside Assistance to your customer's account.
  20. Position and add Smartfamily
  21. Share an interesting article from MySource with your Peers in team Huddle
  22. Move your customer from Start Unlimited to Play More Unlimited.
  23. Send customer a Smartlink and walk customer thru removing a feature themselves
  24. Step up a customer’s Device Protection Coverage