EnrollCutomerin VerizonUpStep up acustomer’sDeviceProtectionCoverageMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.ShowEmpathyon yourcallShow usyour bestMoonwalkduringDebriefPosition andorder anaccessoryfor customerPosition andadd the GetMore Planand itsBenefits.Explain theCertifiedLike NewReplacementprocess to yourcustomerSend thePlan Step UpSmartlink toyourCustomerAdd-A-LineShare aninterestingarticle fromMySource withyour Peers inteam Huddle PlanStepUpResolvean issueusingTRGAdd RoadsideAssistance toyourcustomer'saccount.Ask yourcustomer."How do youuse yourphone?Position andaddSmartfamily toyour customersacctPosition andAdd PremiumCall Filter toyour customersAcctPosition theBenefits ofTech Coachand Add forcustomerSave aCustomerUpgradeand addDeviceProtectionMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Send customera Smartlink andwalk customerthru removing afeaturethemselvesPositionand addSmartfamilyStepUp aPlanEnrollCutomerin VerizonUpStep up acustomer’sDeviceProtectionCoverageMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.ShowEmpathyon yourcallShow usyour bestMoonwalkduringDebriefPosition andorder anaccessoryfor customerPosition andadd the GetMore Planand itsBenefits.Explain theCertifiedLike NewReplacementprocess to yourcustomerSend thePlan Step UpSmartlink toyourCustomerAdd-A-LineShare aninterestingarticle fromMySource withyour Peers inteam HuddlePlanStepUpResolvean issueusingTRGAdd RoadsideAssistance toyourcustomer'saccount.Ask yourcustomer."How do youuse yourphone?Position andaddSmartfamily toyour customersacctPosition andAdd PremiumCall Filter toyour customersAcctPosition theBenefits ofTech Coachand Add forcustomerSave aCustomerUpgradeand addDeviceProtectionMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Send customera Smartlink andwalk customerthru removing afeaturethemselvesPositionand addSmartfamilyStepUp aPlan

Team Addie Value-Ween Game Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enroll Cutomer in Verizon Up
  2. Step up a customer’s Device Protection Coverage
  3. Move your customer from Start Unlimited to Play More Unlimited.
  4. Show Empathy on your call
  5. Show us your best Moonwalk during Debrief
  6. Position and order an accessory for customer
  7. Position and add the Get More Plan and its Benefits.
  8. Explain the Certified Like New Replacement process to your customer
  9. Send the Plan Step Up Smartlink to your Customer
  10. Add-A-Line
  11. Share an interesting article from MySource with your Peers in team Huddle
  12. Plan Step Up
  13. Resolve an issue using TRG
  14. Add Roadside Assistance to your customer's account.
  15. Ask your customer. "How do you use your phone?
  16. Position and add Smartfamily to your customers acct
  17. Position and Add Premium Call Filter to your customers Acct
  18. Position the Benefits of Tech Coach and Add for customer
  19. Save a Customer
  20. Upgrade and add Device Protection
  21. Move your customer from Start Unlimited to Play More Unlimited.
  22. Send customer a Smartlink and walk customer thru removing a feature themselves
  23. Position and add Smartfamily
  24. Step Up a Plan