Send thePlan Step UpSmartlink toyourCustomerAdd-A-LineExplain theCertifiedLike NewReplacementprocess to yourcustomerAsk yourcustomer."How do youuse yourphone?Add RoadsideAssistance toyourcustomer'saccount.Resolvean issueusingTRGSave aCustomerStepUp aPlanSend customera Smartlink andwalk customerthru removing afeaturethemselvesPosition andAdd PremiumCall Filter toyour customersAcctEnrollCutomerin VerizonUpPosition andorder anaccessoryfor customerPositionand addSmartfamilyStep up acustomer’sDeviceProtectionCoverageMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Show usyour bestMoonwalkduringDebriefShowEmpathyon yourcall PlanStepUpPosition andadd the GetMore Planand itsBenefits.Position andaddSmartfamily toyour customersacctUpgradeand addDeviceProtectionShare aninterestingarticle fromMySource withyour Peers inteam HuddleMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Position theBenefits ofTech Coachand Add forcustomerSend thePlan Step UpSmartlink toyourCustomerAdd-A-LineExplain theCertifiedLike NewReplacementprocess to yourcustomerAsk yourcustomer."How do youuse yourphone?Add RoadsideAssistance toyourcustomer'saccount.Resolvean issueusingTRGSave aCustomerStepUp aPlanSend customera Smartlink andwalk customerthru removing afeaturethemselvesPosition andAdd PremiumCall Filter toyour customersAcctEnrollCutomerin VerizonUpPosition andorder anaccessoryfor customerPositionand addSmartfamilyStep up acustomer’sDeviceProtectionCoverageMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Show usyour bestMoonwalkduringDebriefShowEmpathyon yourcallPlanStepUpPosition andadd the GetMore Planand itsBenefits.Position andaddSmartfamily toyour customersacctUpgradeand addDeviceProtectionShare aninterestingarticle fromMySource withyour Peers inteam HuddleMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Position theBenefits ofTech Coachand Add forcustomer

Team Addie Value-Ween Game Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send the Plan Step Up Smartlink to your Customer
  2. Add-A-Line
  3. Explain the Certified Like New Replacement process to your customer
  4. Ask your customer. "How do you use your phone?
  5. Add Roadside Assistance to your customer's account.
  6. Resolve an issue using TRG
  7. Save a Customer
  8. Step Up a Plan
  9. Send customer a Smartlink and walk customer thru removing a feature themselves
  10. Position and Add Premium Call Filter to your customers Acct
  11. Enroll Cutomer in Verizon Up
  12. Position and order an accessory for customer
  13. Position and add Smartfamily
  14. Step up a customer’s Device Protection Coverage
  15. Move your customer from Start Unlimited to Play More Unlimited.
  16. Show us your best Moonwalk during Debrief
  17. Show Empathy on your call
  18. Plan Step Up
  19. Position and add the Get More Plan and its Benefits.
  20. Position and add Smartfamily to your customers acct
  21. Upgrade and add Device Protection
  22. Share an interesting article from MySource with your Peers in team Huddle
  23. Move your customer from Start Unlimited to Play More Unlimited.
  24. Position the Benefits of Tech Coach and Add for customer