ShowEmpathyon yourcallPosition andAdd PremiumCall Filter toyour customersAcctUpgradeand addDeviceProtectionPositionand addSmartfamily PlanStepUpEnrollCutomerin VerizonUpAdd RoadsideAssistance toyourcustomer'saccount.Show usyour bestMoonwalkduringDebriefResolvean issueusingTRGShare aninterestingarticle fromMySource withyour Peers inteam HuddleMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Position andadd the GetMore Planand itsBenefits.StepUp aPlanStep up acustomer’sDeviceProtectionCoverageSave aCustomerAdd-A-LinePosition theBenefits ofTech Coachand Add forcustomerExplain theCertifiedLike NewReplacementprocess to yourcustomerPosition andorder anaccessoryfor customerAsk yourcustomer."How do youuse yourphone?Send thePlan Step UpSmartlink toyourCustomerSend customera Smartlink andwalk customerthru removing afeaturethemselvesPosition andaddSmartfamily toyour customersacctMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.ShowEmpathyon yourcallPosition andAdd PremiumCall Filter toyour customersAcctUpgradeand addDeviceProtectionPositionand addSmartfamilyPlanStepUpEnrollCutomerin VerizonUpAdd RoadsideAssistance toyourcustomer'saccount.Show usyour bestMoonwalkduringDebriefResolvean issueusingTRGShare aninterestingarticle fromMySource withyour Peers inteam HuddleMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Position andadd the GetMore Planand itsBenefits.StepUp aPlanStep up acustomer’sDeviceProtectionCoverageSave aCustomerAdd-A-LinePosition theBenefits ofTech Coachand Add forcustomerExplain theCertifiedLike NewReplacementprocess to yourcustomerPosition andorder anaccessoryfor customerAsk yourcustomer."How do youuse yourphone?Send thePlan Step UpSmartlink toyourCustomerSend customera Smartlink andwalk customerthru removing afeaturethemselvesPosition andaddSmartfamily toyour customersacctMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.

Team Addie Value-Ween Game Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show Empathy on your call
  2. Position and Add Premium Call Filter to your customers Acct
  3. Upgrade and add Device Protection
  4. Position and add Smartfamily
  5. Plan Step Up
  6. Enroll Cutomer in Verizon Up
  7. Add Roadside Assistance to your customer's account.
  8. Show us your best Moonwalk during Debrief
  9. Resolve an issue using TRG
  10. Share an interesting article from MySource with your Peers in team Huddle
  11. Move your customer from Start Unlimited to Play More Unlimited.
  12. Position and add the Get More Plan and its Benefits.
  13. Step Up a Plan
  14. Step up a customer’s Device Protection Coverage
  15. Save a Customer
  16. Add-A-Line
  17. Position the Benefits of Tech Coach and Add for customer
  18. Explain the Certified Like New Replacement process to your customer
  19. Position and order an accessory for customer
  20. Ask your customer. "How do you use your phone?
  21. Send the Plan Step Up Smartlink to your Customer
  22. Send customer a Smartlink and walk customer thru removing a feature themselves
  23. Position and add Smartfamily to your customers acct
  24. Move your customer from Start Unlimited to Play More Unlimited.