Positionand addSmartfamilyAsk yourcustomer."How do youuse yourphone? PlanStepUpPosition andorder anaccessoryfor customerStepUp aPlanMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Position andAdd PremiumCall Filter toyour customersAcctResolvean issueusingTRGSend customera Smartlink andwalk customerthru removing afeaturethemselvesUpgradeand addDeviceProtectionMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Send thePlan Step UpSmartlink toyourCustomerPosition theBenefits ofTech Coachand Add forcustomerShowEmpathyon yourcallExplain theCertifiedLike NewReplacementprocess to yourcustomerAdd-A-LineShow usyour bestMoonwalkduringDebriefStep up acustomer’sDeviceProtectionCoverageEnrollCutomerin VerizonUpAdd RoadsideAssistance toyourcustomer'saccount.Save aCustomerShare aninterestingarticle fromMySource withyour Peers inteam HuddlePosition andadd the GetMore Planand itsBenefits.Position andaddSmartfamily toyour customersacctPositionand addSmartfamilyAsk yourcustomer."How do youuse yourphone?PlanStepUpPosition andorder anaccessoryfor customerStepUp aPlanMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Position andAdd PremiumCall Filter toyour customersAcctResolvean issueusingTRGSend customera Smartlink andwalk customerthru removing afeaturethemselvesUpgradeand addDeviceProtectionMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Send thePlan Step UpSmartlink toyourCustomerPosition theBenefits ofTech Coachand Add forcustomerShowEmpathyon yourcallExplain theCertifiedLike NewReplacementprocess to yourcustomerAdd-A-LineShow usyour bestMoonwalkduringDebriefStep up acustomer’sDeviceProtectionCoverageEnrollCutomerin VerizonUpAdd RoadsideAssistance toyourcustomer'saccount.Save aCustomerShare aninterestingarticle fromMySource withyour Peers inteam HuddlePosition andadd the GetMore Planand itsBenefits.Position andaddSmartfamily toyour customersacct

Team Addie Value-Ween Game Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Position and add Smartfamily
  2. Ask your customer. "How do you use your phone?
  3. Plan Step Up
  4. Position and order an accessory for customer
  5. Step Up a Plan
  6. Move your customer from Start Unlimited to Play More Unlimited.
  7. Position and Add Premium Call Filter to your customers Acct
  8. Resolve an issue using TRG
  9. Send customer a Smartlink and walk customer thru removing a feature themselves
  10. Upgrade and add Device Protection
  11. Move your customer from Start Unlimited to Play More Unlimited.
  12. Send the Plan Step Up Smartlink to your Customer
  13. Position the Benefits of Tech Coach and Add for customer
  14. Show Empathy on your call
  15. Explain the Certified Like New Replacement process to your customer
  16. Add-A-Line
  17. Show us your best Moonwalk during Debrief
  18. Step up a customer’s Device Protection Coverage
  19. Enroll Cutomer in Verizon Up
  20. Add Roadside Assistance to your customer's account.
  21. Save a Customer
  22. Share an interesting article from MySource with your Peers in team Huddle
  23. Position and add the Get More Plan and its Benefits.
  24. Position and add Smartfamily to your customers acct