Add RoadsideAssistance toyourcustomer'saccount.Save aCustomerSend thePlan Step UpSmartlink toyourCustomerUpgradeand addDeviceProtectionExplain theCertifiedLike NewReplacementprocess to yourcustomerPosition andadd the GetMore Planand itsBenefits.Send customera Smartlink andwalk customerthru removing afeaturethemselvesStep up acustomer’sDeviceProtectionCoverageMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Share aninterestingarticle fromMySource withyour Peers inteam HuddleEnrollCutomerin VerizonUpPosition theBenefits ofTech Coachand Add forcustomerPosition andorder anaccessoryfor customerResolvean issueusingTRGAdd-A-LineMove yourcustomer fromStart Unlimitedto Play MoreUnlimited. PlanStepUpAsk yourcustomer."How do youuse yourphone?ShowEmpathyon yourcallPositionand addSmartfamilyPosition andAdd PremiumCall Filter toyour customersAcctPosition andaddSmartfamily toyour customersacctStepUp aPlanShow usyour bestMoonwalkduringDebriefAdd RoadsideAssistance toyourcustomer'saccount.Save aCustomerSend thePlan Step UpSmartlink toyourCustomerUpgradeand addDeviceProtectionExplain theCertifiedLike NewReplacementprocess to yourcustomerPosition andadd the GetMore Planand itsBenefits.Send customera Smartlink andwalk customerthru removing afeaturethemselvesStep up acustomer’sDeviceProtectionCoverageMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.Share aninterestingarticle fromMySource withyour Peers inteam HuddleEnrollCutomerin VerizonUpPosition theBenefits ofTech Coachand Add forcustomerPosition andorder anaccessoryfor customerResolvean issueusingTRGAdd-A-LineMove yourcustomer fromStart Unlimitedto Play MoreUnlimited.PlanStepUpAsk yourcustomer."How do youuse yourphone?ShowEmpathyon yourcallPositionand addSmartfamilyPosition andAdd PremiumCall Filter toyour customersAcctPosition andaddSmartfamily toyour customersacctStepUp aPlanShow usyour bestMoonwalkduringDebrief

Team Addie Value-Ween Game Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add Roadside Assistance to your customer's account.
  2. Save a Customer
  3. Send the Plan Step Up Smartlink to your Customer
  4. Upgrade and add Device Protection
  5. Explain the Certified Like New Replacement process to your customer
  6. Position and add the Get More Plan and its Benefits.
  7. Send customer a Smartlink and walk customer thru removing a feature themselves
  8. Step up a customer’s Device Protection Coverage
  9. Move your customer from Start Unlimited to Play More Unlimited.
  10. Share an interesting article from MySource with your Peers in team Huddle
  11. Enroll Cutomer in Verizon Up
  12. Position the Benefits of Tech Coach and Add for customer
  13. Position and order an accessory for customer
  14. Resolve an issue using TRG
  15. Add-A-Line
  16. Move your customer from Start Unlimited to Play More Unlimited.
  17. Plan Step Up
  18. Ask your customer. "How do you use your phone?
  19. Show Empathy on your call
  20. Position and add Smartfamily
  21. Position and Add Premium Call Filter to your customers Acct
  22. Position and add Smartfamily to your customers acct
  23. Step Up a Plan
  24. Show us your best Moonwalk during Debrief