New clientfromnearbyclinicAwkwardphonecallScheduleearinfectionClientthanksyouSomeoneasks forprices andsays they will"call back"Cleanedurine offthe floorConcernlastinglonger than aweekCalldropsMedicationPick UpExtensivephonecallScheduleNTVomitingorDiarrheaapptWantspreventionwith noHWTForwardbook anappt (2+weeks)Rabies onlyappointmentConcernis longerthan aweekNoShowDrop OffApptScheduled"I readonline"Clientbuyssomethingfrom retailScannedrecordsUrgentCareapptNopriorhistorySchedulecytopointSchedulerecheckRecordsrequestScheduledaspay/neuterScheduleitchy skin"Why dontyouanswer thephones?"Had tofind Dr forquestionsEmailxrayrequestRequests abordeteller,bordetello,portobellovaccineClientuses thecoffee barReferredpatientClientis lateSomeoneasks tospeak to themanagerPet withno leashor carrierDog wontstopbarkingYouthankeda nurse!Spoke tosame clientmore than 2xin a daySchedulewellnessNew clientfromnearbyclinicAwkwardphonecallScheduleearinfectionClientthanksyouSomeoneasks forprices andsays they will"call back"Cleanedurine offthe floorConcernlastinglonger than aweekCalldropsMedicationPick UpExtensivephonecallScheduleNTVomitingorDiarrheaapptWantspreventionwith noHWTForwardbook anappt (2+weeks)Rabies onlyappointmentConcernis longerthan aweekNoShowDrop OffApptScheduled"I readonline"Clientbuyssomethingfrom retailScannedrecordsUrgentCareapptNopriorhistorySchedulecytopointSchedulerecheckRecordsrequestScheduledaspay/neuterScheduleitchy skin"Why dontyouanswer thephones?"Had tofind Dr forquestionsEmailxrayrequestRequests abordeteller,bordetello,portobellovaccineClientuses thecoffee barReferredpatientClientis lateSomeoneasks tospeak to themanagerPet withno leashor carrierDog wontstopbarkingYouthankeda nurse!Spoke tosame clientmore than 2xin a daySchedulewellness

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New client from nearby clinic
  2. Awkward phone call
  3. Schedule ear infection
  4. Client thanks you
  5. Someone asks for prices and says they will "call back"
  6. Cleaned urine off the floor
  7. Concern lasting longer than a week
  8. Call drops
  9. Medication Pick Up
  10. Extensive phone call
  11. Schedule NT
  12. Vomiting or Diarrhea appt
  13. Wants prevention with no HWT
  14. Forward book an appt (2+ weeks)
  15. Rabies only appointment
  16. Concern is longer than a week
  17. No Show
  18. Drop Off Appt Scheduled
  19. "I read online"
  20. Client buys something from retail
  21. Scanned records
  22. Urgent Care appt
  23. No prior history
  24. Schedule cytopoint
  25. Schedule recheck
  26. Records request
  27. Scheduled a spay/neuter
  28. Schedule itchy skin
  29. "Why dont you answer the phones?"
  30. Had to find Dr for questions
  31. Email xray request
  32. Requests a bordeteller, bordetello, portobello vaccine
  33. Client uses the coffee bar
  34. Referred patient
  35. Client is late
  36. Someone asks to speak to the manager
  37. Pet with no leash or carrier
  38. Dog wont stop barking
  39. You thanked a nurse!
  40. Spoke to same client more than 2x in a day
  41. Schedule wellness