NopriorhistoryReferredpatientMedicationPick UpClientbuyssomethingfrom retailVomitingorDiarrheaapptRecordsrequest"I readonline"Spoke tosame clientmore than 2xin a dayRabies onlyappointmentExtensivephonecallSomeoneasks forprices andsays they will"call back"Scheduledaspay/neuterScheduleitchy skinClientthanksyouSomeoneasks tospeak to themanagerNoShowCalldropsSchedulerecheckScannedrecordsAwkwardphonecallForwardbook anappt (2+weeks)SchedulecytopointClientuses thecoffee barCleanedurine offthe floorHad tofind Dr forquestionsConcernis longerthan aweekWantspreventionwith noHWTNew clientfromnearbyclinicYouthankeda nurse!ScheduleearinfectionEmailxrayrequestDrop OffApptScheduledConcernlastinglonger than aweekRequests abordeteller,bordetello,portobellovaccineSchedulewellnessScheduleNTUrgentCareapptClientis latePet withno leashor carrierDog wontstopbarking"Why dontyouanswer thephones?"NopriorhistoryReferredpatientMedicationPick UpClientbuyssomethingfrom retailVomitingorDiarrheaapptRecordsrequest"I readonline"Spoke tosame clientmore than 2xin a dayRabies onlyappointmentExtensivephonecallSomeoneasks forprices andsays they will"call back"Scheduledaspay/neuterScheduleitchy skinClientthanksyouSomeoneasks tospeak to themanagerNoShowCalldropsSchedulerecheckScannedrecordsAwkwardphonecallForwardbook anappt (2+weeks)SchedulecytopointClientuses thecoffee barCleanedurine offthe floorHad tofind Dr forquestionsConcernis longerthan aweekWantspreventionwith noHWTNew clientfromnearbyclinicYouthankeda nurse!ScheduleearinfectionEmailxrayrequestDrop OffApptScheduledConcernlastinglonger than aweekRequests abordeteller,bordetello,portobellovaccineSchedulewellnessScheduleNTUrgentCareapptClientis latePet withno leashor carrierDog wontstopbarking"Why dontyouanswer thephones?"

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No prior history
  2. Referred patient
  3. Medication Pick Up
  4. Client buys something from retail
  5. Vomiting or Diarrhea appt
  6. Records request
  7. "I read online"
  8. Spoke to same client more than 2x in a day
  9. Rabies only appointment
  10. Extensive phone call
  11. Someone asks for prices and says they will "call back"
  12. Scheduled a spay/neuter
  13. Schedule itchy skin
  14. Client thanks you
  15. Someone asks to speak to the manager
  16. No Show
  17. Call drops
  18. Schedule recheck
  19. Scanned records
  20. Awkward phone call
  21. Forward book an appt (2+ weeks)
  22. Schedule cytopoint
  23. Client uses the coffee bar
  24. Cleaned urine off the floor
  25. Had to find Dr for questions
  26. Concern is longer than a week
  27. Wants prevention with no HWT
  28. New client from nearby clinic
  29. You thanked a nurse!
  30. Schedule ear infection
  31. Email xray request
  32. Drop Off Appt Scheduled
  33. Concern lasting longer than a week
  34. Requests a bordeteller, bordetello, portobello vaccine
  35. Schedule wellness
  36. Schedule NT
  37. Urgent Care appt
  38. Client is late
  39. Pet with no leash or carrier
  40. Dog wont stop barking
  41. "Why dont you answer the phones?"