Concernlastinglonger than aweekRabies onlyappointmentNopriorhistoryMedicationPick UpClientuses thecoffee barRecordsrequestSchedulecytopointSchedulerecheckForwardbook anappt (2+weeks)Had tofind Dr forquestions"Why dontyouanswer thephones?"NoShowVomitingorDiarrheaapptDrop OffApptScheduledSomeoneasks forprices andsays they will"call back"Wantspreventionwith noHWTScheduleNTScheduledaspay/neuterSomeoneasks tospeak to themanagerScannedrecordsScheduleearinfectionDog wontstopbarkingClientis lateCalldropsEmailxrayrequestPet withno leashor carrierClientbuyssomethingfrom retailScheduleitchy skinNew clientfromnearbyclinicExtensivephonecallSpoke tosame clientmore than 2xin a dayConcernis longerthan aweekReferredpatientClientthanksyouAwkwardphonecallRequests abordeteller,bordetello,portobellovaccineCleanedurine offthe floor"I readonline"SchedulewellnessYouthankeda nurse!UrgentCareapptConcernlastinglonger than aweekRabies onlyappointmentNopriorhistoryMedicationPick UpClientuses thecoffee barRecordsrequestSchedulecytopointSchedulerecheckForwardbook anappt (2+weeks)Had tofind Dr forquestions"Why dontyouanswer thephones?"NoShowVomitingorDiarrheaapptDrop OffApptScheduledSomeoneasks forprices andsays they will"call back"Wantspreventionwith noHWTScheduleNTScheduledaspay/neuterSomeoneasks tospeak to themanagerScannedrecordsScheduleearinfectionDog wontstopbarkingClientis lateCalldropsEmailxrayrequestPet withno leashor carrierClientbuyssomethingfrom retailScheduleitchy skinNew clientfromnearbyclinicExtensivephonecallSpoke tosame clientmore than 2xin a dayConcernis longerthan aweekReferredpatientClientthanksyouAwkwardphonecallRequests abordeteller,bordetello,portobellovaccineCleanedurine offthe floor"I readonline"SchedulewellnessYouthankeda nurse!UrgentCareappt

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Concern lasting longer than a week
  2. Rabies only appointment
  3. No prior history
  4. Medication Pick Up
  5. Client uses the coffee bar
  6. Records request
  7. Schedule cytopoint
  8. Schedule recheck
  9. Forward book an appt (2+ weeks)
  10. Had to find Dr for questions
  11. "Why dont you answer the phones?"
  12. No Show
  13. Vomiting or Diarrhea appt
  14. Drop Off Appt Scheduled
  15. Someone asks for prices and says they will "call back"
  16. Wants prevention with no HWT
  17. Schedule NT
  18. Scheduled a spay/neuter
  19. Someone asks to speak to the manager
  20. Scanned records
  21. Schedule ear infection
  22. Dog wont stop barking
  23. Client is late
  24. Call drops
  25. Email xray request
  26. Pet with no leash or carrier
  27. Client buys something from retail
  28. Schedule itchy skin
  29. New client from nearby clinic
  30. Extensive phone call
  31. Spoke to same client more than 2x in a day
  32. Concern is longer than a week
  33. Referred patient
  34. Client thanks you
  35. Awkward phone call
  36. Requests a bordeteller, bordetello, portobello vaccine
  37. Cleaned urine off the floor
  38. "I read online"
  39. Schedule wellness
  40. You thanked a nurse!
  41. Urgent Care appt