CalldropsForwardbook anappt (2+weeks)Drop OffApptScheduledScheduleNTSomeoneasks forprices andsays they will"call back"ReferredpatientDog wontstopbarkingVomitingorDiarrheaapptCleanedurine offthe floorSchedulerecheckUrgentCareapptClientis lateExtensivephonecallEmailxrayrequestAwkwardphonecallHad tofind Dr forquestionsSpoke tosame clientmore than 2xin a dayClientuses thecoffee barNew clientfromnearbyclinicScheduleitchy skinRequests abordeteller,bordetello,portobellovaccineClientbuyssomethingfrom retailPet withno leashor carrierConcernis longerthan aweekSchedulecytopointWantspreventionwith noHWTNopriorhistoryMedicationPick UpRecordsrequestNoShowScheduledaspay/neuterScannedrecordsRabies onlyappointmentSchedulewellnessYouthankeda nurse!"I readonline"Someoneasks tospeak to themanager"Why dontyouanswer thephones?"ScheduleearinfectionClientthanksyouConcernlastinglonger than aweekCalldropsForwardbook anappt (2+weeks)Drop OffApptScheduledScheduleNTSomeoneasks forprices andsays they will"call back"ReferredpatientDog wontstopbarkingVomitingorDiarrheaapptCleanedurine offthe floorSchedulerecheckUrgentCareapptClientis lateExtensivephonecallEmailxrayrequestAwkwardphonecallHad tofind Dr forquestionsSpoke tosame clientmore than 2xin a dayClientuses thecoffee barNew clientfromnearbyclinicScheduleitchy skinRequests abordeteller,bordetello,portobellovaccineClientbuyssomethingfrom retailPet withno leashor carrierConcernis longerthan aweekSchedulecytopointWantspreventionwith noHWTNopriorhistoryMedicationPick UpRecordsrequestNoShowScheduledaspay/neuterScannedrecordsRabies onlyappointmentSchedulewellnessYouthankeda nurse!"I readonline"Someoneasks tospeak to themanager"Why dontyouanswer thephones?"ScheduleearinfectionClientthanksyouConcernlastinglonger than aweek

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call drops
  2. Forward book an appt (2+ weeks)
  3. Drop Off Appt Scheduled
  4. Schedule NT
  5. Someone asks for prices and says they will "call back"
  6. Referred patient
  7. Dog wont stop barking
  8. Vomiting or Diarrhea appt
  9. Cleaned urine off the floor
  10. Schedule recheck
  11. Urgent Care appt
  12. Client is late
  13. Extensive phone call
  14. Email xray request
  15. Awkward phone call
  16. Had to find Dr for questions
  17. Spoke to same client more than 2x in a day
  18. Client uses the coffee bar
  19. New client from nearby clinic
  20. Schedule itchy skin
  21. Requests a bordeteller, bordetello, portobello vaccine
  22. Client buys something from retail
  23. Pet with no leash or carrier
  24. Concern is longer than a week
  25. Schedule cytopoint
  26. Wants prevention with no HWT
  27. No prior history
  28. Medication Pick Up
  29. Records request
  30. No Show
  31. Scheduled a spay/neuter
  32. Scanned records
  33. Rabies only appointment
  34. Schedule wellness
  35. You thanked a nurse!
  36. "I read online"
  37. Someone asks to speak to the manager
  38. "Why dont you answer the phones?"
  39. Schedule ear infection
  40. Client thanks you
  41. Concern lasting longer than a week