Someoneasks forprices andsays they will"call back"Drop OffApptScheduledScheduledaspay/neuterReferredpatientAwkwardphonecallScheduleitchy skinConcernis longerthan aweekSomeoneasks tospeak to themanagerWantspreventionwith noHWTUrgentCareapptRecordsrequestDog wontstopbarkingRequests abordeteller,bordetello,portobellovaccineExtensivephonecallScheduleearinfectionCleanedurine offthe floorConcernlastinglonger than aweekNew clientfromnearbyclinicSchedulewellnessNopriorhistoryScheduleNTCalldropsClientuses thecoffee bar"Why dontyouanswer thephones?"ScannedrecordsNoShowSchedulecytopointClientis lateRabies onlyappointmentSchedulerecheckSpoke tosame clientmore than 2xin a dayEmailxrayrequestVomitingorDiarrheaapptForwardbook anappt (2+weeks)Clientthanksyou"I readonline"Had tofind Dr forquestionsPet withno leashor carrierYouthankeda nurse!Clientbuyssomethingfrom retailMedicationPick UpSomeoneasks forprices andsays they will"call back"Drop OffApptScheduledScheduledaspay/neuterReferredpatientAwkwardphonecallScheduleitchy skinConcernis longerthan aweekSomeoneasks tospeak to themanagerWantspreventionwith noHWTUrgentCareapptRecordsrequestDog wontstopbarkingRequests abordeteller,bordetello,portobellovaccineExtensivephonecallScheduleearinfectionCleanedurine offthe floorConcernlastinglonger than aweekNew clientfromnearbyclinicSchedulewellnessNopriorhistoryScheduleNTCalldropsClientuses thecoffee bar"Why dontyouanswer thephones?"ScannedrecordsNoShowSchedulecytopointClientis lateRabies onlyappointmentSchedulerecheckSpoke tosame clientmore than 2xin a dayEmailxrayrequestVomitingorDiarrheaapptForwardbook anappt (2+weeks)Clientthanksyou"I readonline"Had tofind Dr forquestionsPet withno leashor carrierYouthankeda nurse!Clientbuyssomethingfrom retailMedicationPick Up

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone asks for prices and says they will "call back"
  2. Drop Off Appt Scheduled
  3. Scheduled a spay/neuter
  4. Referred patient
  5. Awkward phone call
  6. Schedule itchy skin
  7. Concern is longer than a week
  8. Someone asks to speak to the manager
  9. Wants prevention with no HWT
  10. Urgent Care appt
  11. Records request
  12. Dog wont stop barking
  13. Requests a bordeteller, bordetello, portobello vaccine
  14. Extensive phone call
  15. Schedule ear infection
  16. Cleaned urine off the floor
  17. Concern lasting longer than a week
  18. New client from nearby clinic
  19. Schedule wellness
  20. No prior history
  21. Schedule NT
  22. Call drops
  23. Client uses the coffee bar
  24. "Why dont you answer the phones?"
  25. Scanned records
  26. No Show
  27. Schedule cytopoint
  28. Client is late
  29. Rabies only appointment
  30. Schedule recheck
  31. Spoke to same client more than 2x in a day
  32. Email xray request
  33. Vomiting or Diarrhea appt
  34. Forward book an appt (2+ weeks)
  35. Client thanks you
  36. "I read online"
  37. Had to find Dr for questions
  38. Pet with no leash or carrier
  39. You thanked a nurse!
  40. Client buys something from retail
  41. Medication Pick Up