Had tofind Dr forquestionsClientuses thecoffee barSchedulecytopointAwkwardphonecallSomeoneasks forprices andsays they will"call back"RecordsrequestExtensivephonecallScheduleitchy skinEmailxrayrequestSchedulewellnessDog wontstopbarkingCleanedurine offthe floorReferredpatientRequests abordeteller,bordetello,portobellovaccine"I readonline"ScheduleearinfectionClientis late"Why dontyouanswer thephones?"Pet withno leashor carrierDrop OffApptScheduledRabies onlyappointmentSpoke tosame clientmore than 2xin a dayUrgentCareapptClientbuyssomethingfrom retailSomeoneasks tospeak to themanagerYouthankeda nurse!New clientfromnearbyclinicWantspreventionwith noHWTForwardbook anappt (2+weeks)NoShowConcernlastinglonger than aweekSchedulerecheckClientthanksyouScannedrecordsScheduledaspay/neuterCalldropsConcernis longerthan aweekVomitingorDiarrheaapptMedicationPick UpScheduleNTNopriorhistoryHad tofind Dr forquestionsClientuses thecoffee barSchedulecytopointAwkwardphonecallSomeoneasks forprices andsays they will"call back"RecordsrequestExtensivephonecallScheduleitchy skinEmailxrayrequestSchedulewellnessDog wontstopbarkingCleanedurine offthe floorReferredpatientRequests abordeteller,bordetello,portobellovaccine"I readonline"ScheduleearinfectionClientis late"Why dontyouanswer thephones?"Pet withno leashor carrierDrop OffApptScheduledRabies onlyappointmentSpoke tosame clientmore than 2xin a dayUrgentCareapptClientbuyssomethingfrom retailSomeoneasks tospeak to themanagerYouthankeda nurse!New clientfromnearbyclinicWantspreventionwith noHWTForwardbook anappt (2+weeks)NoShowConcernlastinglonger than aweekSchedulerecheckClientthanksyouScannedrecordsScheduledaspay/neuterCalldropsConcernis longerthan aweekVomitingorDiarrheaapptMedicationPick UpScheduleNTNopriorhistory

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to find Dr for questions
  2. Client uses the coffee bar
  3. Schedule cytopoint
  4. Awkward phone call
  5. Someone asks for prices and says they will "call back"
  6. Records request
  7. Extensive phone call
  8. Schedule itchy skin
  9. Email xray request
  10. Schedule wellness
  11. Dog wont stop barking
  12. Cleaned urine off the floor
  13. Referred patient
  14. Requests a bordeteller, bordetello, portobello vaccine
  15. "I read online"
  16. Schedule ear infection
  17. Client is late
  18. "Why dont you answer the phones?"
  19. Pet with no leash or carrier
  20. Drop Off Appt Scheduled
  21. Rabies only appointment
  22. Spoke to same client more than 2x in a day
  23. Urgent Care appt
  24. Client buys something from retail
  25. Someone asks to speak to the manager
  26. You thanked a nurse!
  27. New client from nearby clinic
  28. Wants prevention with no HWT
  29. Forward book an appt (2+ weeks)
  30. No Show
  31. Concern lasting longer than a week
  32. Schedule recheck
  33. Client thanks you
  34. Scanned records
  35. Scheduled a spay/neuter
  36. Call drops
  37. Concern is longer than a week
  38. Vomiting or Diarrhea appt
  39. Medication Pick Up
  40. Schedule NT
  41. No prior history