MedicationPick Up"I readonline"Had tofind Dr forquestionsRecordsrequestAwkwardphonecallSpoke tosame clientmore than 2xin a dayNopriorhistoryScheduleearinfectionReferredpatient"Why dontyouanswer thephones?"VomitingorDiarrheaapptConcernlastinglonger than aweekSchedulecytopointExtensivephonecallScheduledaspay/neuterDog wontstopbarkingClientis lateDrop OffApptScheduledClientuses thecoffee barWantspreventionwith noHWTCalldropsCleanedurine offthe floorEmailxrayrequestRequests abordeteller,bordetello,portobellovaccineSomeoneasks forprices andsays they will"call back"ClientthanksyouPet withno leashor carrierSchedulerecheckRabies onlyappointmentSomeoneasks tospeak to themanagerUrgentCareapptScheduleitchy skinScheduleNTSchedulewellnessForwardbook anappt (2+weeks)Clientbuyssomethingfrom retailYouthankeda nurse!Concernis longerthan aweekNoShowScannedrecordsNew clientfromnearbyclinicMedicationPick Up"I readonline"Had tofind Dr forquestionsRecordsrequestAwkwardphonecallSpoke tosame clientmore than 2xin a dayNopriorhistoryScheduleearinfectionReferredpatient"Why dontyouanswer thephones?"VomitingorDiarrheaapptConcernlastinglonger than aweekSchedulecytopointExtensivephonecallScheduledaspay/neuterDog wontstopbarkingClientis lateDrop OffApptScheduledClientuses thecoffee barWantspreventionwith noHWTCalldropsCleanedurine offthe floorEmailxrayrequestRequests abordeteller,bordetello,portobellovaccineSomeoneasks forprices andsays they will"call back"ClientthanksyouPet withno leashor carrierSchedulerecheckRabies onlyappointmentSomeoneasks tospeak to themanagerUrgentCareapptScheduleitchy skinScheduleNTSchedulewellnessForwardbook anappt (2+weeks)Clientbuyssomethingfrom retailYouthankeda nurse!Concernis longerthan aweekNoShowScannedrecordsNew clientfromnearbyclinic

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Medication Pick Up
  2. "I read online"
  3. Had to find Dr for questions
  4. Records request
  5. Awkward phone call
  6. Spoke to same client more than 2x in a day
  7. No prior history
  8. Schedule ear infection
  9. Referred patient
  10. "Why dont you answer the phones?"
  11. Vomiting or Diarrhea appt
  12. Concern lasting longer than a week
  13. Schedule cytopoint
  14. Extensive phone call
  15. Scheduled a spay/neuter
  16. Dog wont stop barking
  17. Client is late
  18. Drop Off Appt Scheduled
  19. Client uses the coffee bar
  20. Wants prevention with no HWT
  21. Call drops
  22. Cleaned urine off the floor
  23. Email xray request
  24. Requests a bordeteller, bordetello, portobello vaccine
  25. Someone asks for prices and says they will "call back"
  26. Client thanks you
  27. Pet with no leash or carrier
  28. Schedule recheck
  29. Rabies only appointment
  30. Someone asks to speak to the manager
  31. Urgent Care appt
  32. Schedule itchy skin
  33. Schedule NT
  34. Schedule wellness
  35. Forward book an appt (2+ weeks)
  36. Client buys something from retail
  37. You thanked a nurse!
  38. Concern is longer than a week
  39. No Show
  40. Scanned records
  41. New client from nearby clinic