Cleanedurine offthe floorDog wontstopbarkingWantspreventionwith noHWTScheduleitchy skinClientis lateNopriorhistoryYouthankeda nurse!VomitingorDiarrheaapptClientbuyssomethingfrom retailSpoke tosame clientmore than 2xin a dayRequests abordeteller,bordetello,portobellovaccineSomeoneasks tospeak to themanagerScheduleearinfectionSchedulecytopointEmailxrayrequestPet withno leashor carrierCalldrops"I readonline"Rabies onlyappointment"Why dontyouanswer thephones?"Drop OffApptScheduledNew clientfromnearbyclinicRecordsrequestUrgentCareapptForwardbook anappt (2+weeks)Someoneasks forprices andsays they will"call back"Had tofind Dr forquestionsSchedulerecheckClientuses thecoffee barExtensivephonecallReferredpatientScheduleNTClientthanksyouNoShowMedicationPick UpAwkwardphonecallConcernlastinglonger than aweekScheduledaspay/neuterConcernis longerthan aweekSchedulewellnessScannedrecordsCleanedurine offthe floorDog wontstopbarkingWantspreventionwith noHWTScheduleitchy skinClientis lateNopriorhistoryYouthankeda nurse!VomitingorDiarrheaapptClientbuyssomethingfrom retailSpoke tosame clientmore than 2xin a dayRequests abordeteller,bordetello,portobellovaccineSomeoneasks tospeak to themanagerScheduleearinfectionSchedulecytopointEmailxrayrequestPet withno leashor carrierCalldrops"I readonline"Rabies onlyappointment"Why dontyouanswer thephones?"Drop OffApptScheduledNew clientfromnearbyclinicRecordsrequestUrgentCareapptForwardbook anappt (2+weeks)Someoneasks forprices andsays they will"call back"Had tofind Dr forquestionsSchedulerecheckClientuses thecoffee barExtensivephonecallReferredpatientScheduleNTClientthanksyouNoShowMedicationPick UpAwkwardphonecallConcernlastinglonger than aweekScheduledaspay/neuterConcernis longerthan aweekSchedulewellnessScannedrecords

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cleaned urine off the floor
  2. Dog wont stop barking
  3. Wants prevention with no HWT
  4. Schedule itchy skin
  5. Client is late
  6. No prior history
  7. You thanked a nurse!
  8. Vomiting or Diarrhea appt
  9. Client buys something from retail
  10. Spoke to same client more than 2x in a day
  11. Requests a bordeteller, bordetello, portobello vaccine
  12. Someone asks to speak to the manager
  13. Schedule ear infection
  14. Schedule cytopoint
  15. Email xray request
  16. Pet with no leash or carrier
  17. Call drops
  18. "I read online"
  19. Rabies only appointment
  20. "Why dont you answer the phones?"
  21. Drop Off Appt Scheduled
  22. New client from nearby clinic
  23. Records request
  24. Urgent Care appt
  25. Forward book an appt (2+ weeks)
  26. Someone asks for prices and says they will "call back"
  27. Had to find Dr for questions
  28. Schedule recheck
  29. Client uses the coffee bar
  30. Extensive phone call
  31. Referred patient
  32. Schedule NT
  33. Client thanks you
  34. No Show
  35. Medication Pick Up
  36. Awkward phone call
  37. Concern lasting longer than a week
  38. Scheduled a spay/neuter
  39. Concern is longer than a week
  40. Schedule wellness
  41. Scanned records