CalldropsCleanedurine offthe floorClientuses thecoffee barNoShowDrop OffApptScheduledSchedulewellnessScheduleearinfectionSchedulerecheckRabies onlyappointmentEmailxrayrequestScheduleNTRequests abordeteller,bordetello,portobellovaccineSpoke tosame clientmore than 2xin a daySomeoneasks forprices andsays they will"call back"Concernlastinglonger than aweekWantspreventionwith noHWTScannedrecordsAwkwardphonecallDog wontstopbarkingMedicationPick UpPet withno leashor carrierReferredpatientScheduledaspay/neuterSomeoneasks tospeak to themanagerRecordsrequestUrgentCareapptClientis lateNopriorhistorySchedulecytopointYouthankeda nurse!Forwardbook anappt (2+weeks)Scheduleitchy skinConcernis longerthan aweekNew clientfromnearbyclinic"Why dontyouanswer thephones?"Clientbuyssomethingfrom retailClientthanksyouHad tofind Dr forquestionsExtensivephonecallVomitingorDiarrheaappt"I readonline"CalldropsCleanedurine offthe floorClientuses thecoffee barNoShowDrop OffApptScheduledSchedulewellnessScheduleearinfectionSchedulerecheckRabies onlyappointmentEmailxrayrequestScheduleNTRequests abordeteller,bordetello,portobellovaccineSpoke tosame clientmore than 2xin a daySomeoneasks forprices andsays they will"call back"Concernlastinglonger than aweekWantspreventionwith noHWTScannedrecordsAwkwardphonecallDog wontstopbarkingMedicationPick UpPet withno leashor carrierReferredpatientScheduledaspay/neuterSomeoneasks tospeak to themanagerRecordsrequestUrgentCareapptClientis lateNopriorhistorySchedulecytopointYouthankeda nurse!Forwardbook anappt (2+weeks)Scheduleitchy skinConcernis longerthan aweekNew clientfromnearbyclinic"Why dontyouanswer thephones?"Clientbuyssomethingfrom retailClientthanksyouHad tofind Dr forquestionsExtensivephonecallVomitingorDiarrheaappt"I readonline"

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call drops
  2. Cleaned urine off the floor
  3. Client uses the coffee bar
  4. No Show
  5. Drop Off Appt Scheduled
  6. Schedule wellness
  7. Schedule ear infection
  8. Schedule recheck
  9. Rabies only appointment
  10. Email xray request
  11. Schedule NT
  12. Requests a bordeteller, bordetello, portobello vaccine
  13. Spoke to same client more than 2x in a day
  14. Someone asks for prices and says they will "call back"
  15. Concern lasting longer than a week
  16. Wants prevention with no HWT
  17. Scanned records
  18. Awkward phone call
  19. Dog wont stop barking
  20. Medication Pick Up
  21. Pet with no leash or carrier
  22. Referred patient
  23. Scheduled a spay/neuter
  24. Someone asks to speak to the manager
  25. Records request
  26. Urgent Care appt
  27. Client is late
  28. No prior history
  29. Schedule cytopoint
  30. You thanked a nurse!
  31. Forward book an appt (2+ weeks)
  32. Schedule itchy skin
  33. Concern is longer than a week
  34. New client from nearby clinic
  35. "Why dont you answer the phones?"
  36. Client buys something from retail
  37. Client thanks you
  38. Had to find Dr for questions
  39. Extensive phone call
  40. Vomiting or Diarrhea appt
  41. "I read online"