NoShowNew clientfromnearbyclinicVomitingorDiarrheaapptClientis lateEmailxrayrequestConcernis longerthan aweekSpoke tosame clientmore than 2xin a dayScheduledaspay/neuterHad tofind Dr forquestionsScannedrecordsSchedulewellness"I readonline"CalldropsSchedulerecheckPet withno leashor carrierYouthankeda nurse!Forwardbook anappt (2+weeks)Dog wontstopbarkingClientthanksyouSomeoneasks tospeak to themanagerAwkwardphonecallConcernlastinglonger than aweekDrop OffApptScheduledScheduleNTScheduleitchy skinWantspreventionwith noHWTReferredpatientClientbuyssomethingfrom retailCleanedurine offthe floorClientuses thecoffee barSchedulecytopointRecordsrequestUrgentCareapptSomeoneasks forprices andsays they will"call back"Nopriorhistory"Why dontyouanswer thephones?"ScheduleearinfectionExtensivephonecallMedicationPick UpRequests abordeteller,bordetello,portobellovaccineRabies onlyappointmentNoShowNew clientfromnearbyclinicVomitingorDiarrheaapptClientis lateEmailxrayrequestConcernis longerthan aweekSpoke tosame clientmore than 2xin a dayScheduledaspay/neuterHad tofind Dr forquestionsScannedrecordsSchedulewellness"I readonline"CalldropsSchedulerecheckPet withno leashor carrierYouthankeda nurse!Forwardbook anappt (2+weeks)Dog wontstopbarkingClientthanksyouSomeoneasks tospeak to themanagerAwkwardphonecallConcernlastinglonger than aweekDrop OffApptScheduledScheduleNTScheduleitchy skinWantspreventionwith noHWTReferredpatientClientbuyssomethingfrom retailCleanedurine offthe floorClientuses thecoffee barSchedulecytopointRecordsrequestUrgentCareapptSomeoneasks forprices andsays they will"call back"Nopriorhistory"Why dontyouanswer thephones?"ScheduleearinfectionExtensivephonecallMedicationPick UpRequests abordeteller,bordetello,portobellovaccineRabies onlyappointment

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Show
  2. New client from nearby clinic
  3. Vomiting or Diarrhea appt
  4. Client is late
  5. Email xray request
  6. Concern is longer than a week
  7. Spoke to same client more than 2x in a day
  8. Scheduled a spay/neuter
  9. Had to find Dr for questions
  10. Scanned records
  11. Schedule wellness
  12. "I read online"
  13. Call drops
  14. Schedule recheck
  15. Pet with no leash or carrier
  16. You thanked a nurse!
  17. Forward book an appt (2+ weeks)
  18. Dog wont stop barking
  19. Client thanks you
  20. Someone asks to speak to the manager
  21. Awkward phone call
  22. Concern lasting longer than a week
  23. Drop Off Appt Scheduled
  24. Schedule NT
  25. Schedule itchy skin
  26. Wants prevention with no HWT
  27. Referred patient
  28. Client buys something from retail
  29. Cleaned urine off the floor
  30. Client uses the coffee bar
  31. Schedule cytopoint
  32. Records request
  33. Urgent Care appt
  34. Someone asks for prices and says they will "call back"
  35. No prior history
  36. "Why dont you answer the phones?"
  37. Schedule ear infection
  38. Extensive phone call
  39. Medication Pick Up
  40. Requests a bordeteller, bordetello, portobello vaccine
  41. Rabies only appointment