SchedulerecheckCalldropsPet withno leashor carrierVomitingorDiarrheaapptNopriorhistoryWantspreventionwith noHWTEmailxrayrequestDrop OffApptScheduledUrgentCareapptCleanedurine offthe floorScheduleearinfection"Why dontyouanswer thephones?"Clientbuyssomethingfrom retailSchedulecytopointReferredpatientClientis lateScheduleitchy skinRequests abordeteller,bordetello,portobellovaccineNew clientfromnearbyclinicRabies onlyappointmentAwkwardphonecallClientthanksyouConcernis longerthan aweekClientuses thecoffee barDog wontstopbarkingScheduledaspay/neuterHad tofind Dr forquestionsSomeoneasks forprices andsays they will"call back"Extensivephonecall"I readonline"RecordsrequestScannedrecordsConcernlastinglonger than aweekSomeoneasks tospeak to themanagerMedicationPick UpSchedulewellnessYouthankeda nurse!NoShowForwardbook anappt (2+weeks)Spoke tosame clientmore than 2xin a dayScheduleNTSchedulerecheckCalldropsPet withno leashor carrierVomitingorDiarrheaapptNopriorhistoryWantspreventionwith noHWTEmailxrayrequestDrop OffApptScheduledUrgentCareapptCleanedurine offthe floorScheduleearinfection"Why dontyouanswer thephones?"Clientbuyssomethingfrom retailSchedulecytopointReferredpatientClientis lateScheduleitchy skinRequests abordeteller,bordetello,portobellovaccineNew clientfromnearbyclinicRabies onlyappointmentAwkwardphonecallClientthanksyouConcernis longerthan aweekClientuses thecoffee barDog wontstopbarkingScheduledaspay/neuterHad tofind Dr forquestionsSomeoneasks forprices andsays they will"call back"Extensivephonecall"I readonline"RecordsrequestScannedrecordsConcernlastinglonger than aweekSomeoneasks tospeak to themanagerMedicationPick UpSchedulewellnessYouthankeda nurse!NoShowForwardbook anappt (2+weeks)Spoke tosame clientmore than 2xin a dayScheduleNT

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule recheck
  2. Call drops
  3. Pet with no leash or carrier
  4. Vomiting or Diarrhea appt
  5. No prior history
  6. Wants prevention with no HWT
  7. Email xray request
  8. Drop Off Appt Scheduled
  9. Urgent Care appt
  10. Cleaned urine off the floor
  11. Schedule ear infection
  12. "Why dont you answer the phones?"
  13. Client buys something from retail
  14. Schedule cytopoint
  15. Referred patient
  16. Client is late
  17. Schedule itchy skin
  18. Requests a bordeteller, bordetello, portobello vaccine
  19. New client from nearby clinic
  20. Rabies only appointment
  21. Awkward phone call
  22. Client thanks you
  23. Concern is longer than a week
  24. Client uses the coffee bar
  25. Dog wont stop barking
  26. Scheduled a spay/neuter
  27. Had to find Dr for questions
  28. Someone asks for prices and says they will "call back"
  29. Extensive phone call
  30. "I read online"
  31. Records request
  32. Scanned records
  33. Concern lasting longer than a week
  34. Someone asks to speak to the manager
  35. Medication Pick Up
  36. Schedule wellness
  37. You thanked a nurse!
  38. No Show
  39. Forward book an appt (2+ weeks)
  40. Spoke to same client more than 2x in a day
  41. Schedule NT