Schedulerecheck"I readonline"ScannedrecordsMedicationPick UpRecordsrequestDog wontstopbarkingPet withno leashor carrierScheduleitchy skinWantspreventionwith noHWTConcernis longerthan aweekConcernlastinglonger than aweekCalldropsSomeoneasks forprices andsays they will"call back"UrgentCareapptScheduleearinfectionScheduledaspay/neuterSomeoneasks tospeak to themanagerAwkwardphonecallVomitingorDiarrheaapptNew clientfromnearbyclinicRequests abordeteller,bordetello,portobellovaccineClientbuyssomethingfrom retailSchedulecytopointClientis lateSchedulewellnessYouthankeda nurse!Spoke tosame clientmore than 2xin a dayNoShow"Why dontyouanswer thephones?"ExtensivephonecallForwardbook anappt (2+weeks)ScheduleNTDrop OffApptScheduledRabies onlyappointmentEmailxrayrequestHad tofind Dr forquestionsReferredpatientClientthanksyouCleanedurine offthe floorClientuses thecoffee barNopriorhistorySchedulerecheck"I readonline"ScannedrecordsMedicationPick UpRecordsrequestDog wontstopbarkingPet withno leashor carrierScheduleitchy skinWantspreventionwith noHWTConcernis longerthan aweekConcernlastinglonger than aweekCalldropsSomeoneasks forprices andsays they will"call back"UrgentCareapptScheduleearinfectionScheduledaspay/neuterSomeoneasks tospeak to themanagerAwkwardphonecallVomitingorDiarrheaapptNew clientfromnearbyclinicRequests abordeteller,bordetello,portobellovaccineClientbuyssomethingfrom retailSchedulecytopointClientis lateSchedulewellnessYouthankeda nurse!Spoke tosame clientmore than 2xin a dayNoShow"Why dontyouanswer thephones?"ExtensivephonecallForwardbook anappt (2+weeks)ScheduleNTDrop OffApptScheduledRabies onlyappointmentEmailxrayrequestHad tofind Dr forquestionsReferredpatientClientthanksyouCleanedurine offthe floorClientuses thecoffee barNopriorhistory

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule recheck
  2. "I read online"
  3. Scanned records
  4. Medication Pick Up
  5. Records request
  6. Dog wont stop barking
  7. Pet with no leash or carrier
  8. Schedule itchy skin
  9. Wants prevention with no HWT
  10. Concern is longer than a week
  11. Concern lasting longer than a week
  12. Call drops
  13. Someone asks for prices and says they will "call back"
  14. Urgent Care appt
  15. Schedule ear infection
  16. Scheduled a spay/neuter
  17. Someone asks to speak to the manager
  18. Awkward phone call
  19. Vomiting or Diarrhea appt
  20. New client from nearby clinic
  21. Requests a bordeteller, bordetello, portobello vaccine
  22. Client buys something from retail
  23. Schedule cytopoint
  24. Client is late
  25. Schedule wellness
  26. You thanked a nurse!
  27. Spoke to same client more than 2x in a day
  28. No Show
  29. "Why dont you answer the phones?"
  30. Extensive phone call
  31. Forward book an appt (2+ weeks)
  32. Schedule NT
  33. Drop Off Appt Scheduled
  34. Rabies only appointment
  35. Email xray request
  36. Had to find Dr for questions
  37. Referred patient
  38. Client thanks you
  39. Cleaned urine off the floor
  40. Client uses the coffee bar
  41. No prior history