SchedulecytopointSchedulewellnessNoShowSomeoneasks forprices andsays they will"call back"Youthankeda nurse!Forwardbook anappt (2+weeks)ScheduleearinfectionUrgentCareapptDrop OffApptScheduledSchedulerecheckSpoke tosame clientmore than 2xin a dayExtensivephonecallPet withno leashor carrier"I readonline"Wantspreventionwith noHWTClientthanksyouNopriorhistoryConcernlastinglonger than aweekClientuses thecoffee barVomitingorDiarrheaapptHad tofind Dr forquestionsScheduleNTScheduledaspay/neuterRequests abordeteller,bordetello,portobellovaccineScheduleitchy skinCleanedurine offthe floorEmailxrayrequestNew clientfromnearbyclinicSomeoneasks tospeak to themanagerRabies onlyappointmentReferredpatientCalldropsMedicationPick UpScannedrecordsConcernis longerthan aweekAwkwardphonecallClientis lateDog wontstopbarkingClientbuyssomethingfrom retailRecordsrequest"Why dontyouanswer thephones?"SchedulecytopointSchedulewellnessNoShowSomeoneasks forprices andsays they will"call back"Youthankeda nurse!Forwardbook anappt (2+weeks)ScheduleearinfectionUrgentCareapptDrop OffApptScheduledSchedulerecheckSpoke tosame clientmore than 2xin a dayExtensivephonecallPet withno leashor carrier"I readonline"Wantspreventionwith noHWTClientthanksyouNopriorhistoryConcernlastinglonger than aweekClientuses thecoffee barVomitingorDiarrheaapptHad tofind Dr forquestionsScheduleNTScheduledaspay/neuterRequests abordeteller,bordetello,portobellovaccineScheduleitchy skinCleanedurine offthe floorEmailxrayrequestNew clientfromnearbyclinicSomeoneasks tospeak to themanagerRabies onlyappointmentReferredpatientCalldropsMedicationPick UpScannedrecordsConcernis longerthan aweekAwkwardphonecallClientis lateDog wontstopbarkingClientbuyssomethingfrom retailRecordsrequest"Why dontyouanswer thephones?"

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule cytopoint
  2. Schedule wellness
  3. No Show
  4. Someone asks for prices and says they will "call back"
  5. You thanked a nurse!
  6. Forward book an appt (2+ weeks)
  7. Schedule ear infection
  8. Urgent Care appt
  9. Drop Off Appt Scheduled
  10. Schedule recheck
  11. Spoke to same client more than 2x in a day
  12. Extensive phone call
  13. Pet with no leash or carrier
  14. "I read online"
  15. Wants prevention with no HWT
  16. Client thanks you
  17. No prior history
  18. Concern lasting longer than a week
  19. Client uses the coffee bar
  20. Vomiting or Diarrhea appt
  21. Had to find Dr for questions
  22. Schedule NT
  23. Scheduled a spay/neuter
  24. Requests a bordeteller, bordetello, portobello vaccine
  25. Schedule itchy skin
  26. Cleaned urine off the floor
  27. Email xray request
  28. New client from nearby clinic
  29. Someone asks to speak to the manager
  30. Rabies only appointment
  31. Referred patient
  32. Call drops
  33. Medication Pick Up
  34. Scanned records
  35. Concern is longer than a week
  36. Awkward phone call
  37. Client is late
  38. Dog wont stop barking
  39. Client buys something from retail
  40. Records request
  41. "Why dont you answer the phones?"