Csr went through IVR only Completed Fraud Invest on acct Dispute in the last 12 months No payment in more than 3 months Customer is enrolled online Member- ship Fee in last 6 months Caller spoke with 2 or more agents Past due fee on Acct in the past 6 months Revolving Balance for 12 months Average transactions per month over 10 AMF Fee on Acct Credit limit increase Acct has been opened less than a year Acct paid in full for 6 months straight Customer has called in more than 3 times Call lasted more than 30 minutes Average spend under $100 Average transactions per month under 10 No csr contact at all Internet and mobile transactions Average Spend over $100 All transactions are mobile Customer Not enrolled online Declined transaction in last 3 months Csr went through IVR only Completed Fraud Invest on acct Dispute in the last 12 months No payment in more than 3 months Customer is enrolled online Member- ship Fee in last 6 months Caller spoke with 2 or more agents Past due fee on Acct in the past 6 months Revolving Balance for 12 months Average transactions per month over 10 AMF Fee on Acct Credit limit increase Acct has been opened less than a year Acct paid in full for 6 months straight Customer has called in more than 3 times Call lasted more than 30 minutes Average spend under $100 Average transactions per month under 10 No csr contact at all Internet and mobile transactions Average Spend over $100 All transactions are mobile Customer Not enrolled online Declined transaction in last 3 months
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Csr went through IVR only
Completed Fraud
Invest on acct
Dispute in the last 12 months
No payment in more than 3 months
Customer is enrolled online
Member-ship Fee in last 6 months
Caller spoke with 2 or more agents
Past due fee on Acct in the past 6 months
Revolving Balance for 12 months
Average transactions per month over 10
AMF Fee on Acct
Credit limit increase
Acct has been opened less than a year
Acct paid in full for 6 months straight
Customer has called in more than 3 times
Call lasted more than 30 minutes
Average spend under $100
Average transactions per month under 10
No csr contact at all
Internet and mobile transactions
Average Spend over $100
All transactions are mobile
Customer Not enrolled online
Declined transaction in last 3 months