Reach yourperformancegoalSigncustomerup forEFTRefer anagent toEBCPostabout anERG onYammerInvest inyou JDItimeSignsomeoneup forMyAccountPost afloorwalkUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerMake anew goal(share it)senddigital EFTemail tocustomerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerRespondto floorwalk (4x)COI- digitalwalkthroughw/customerSuggestan IKEeditVisit thewellnessportalCall out forMissingInformation(4x)RecognizeateammateReceive10/10 onMedalliaReach yourperformancegoalSigncustomerup forEFTRefer anagent toEBCPostabout anERG onYammerInvest inyou JDItimeSignsomeoneup forMyAccountPost afloorwalkUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerMake anew goal(share it)senddigital EFTemail tocustomerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerRespondto floorwalk (4x)COI- digitalwalkthroughw/customerSuggestan IKEeditVisit thewellnessportalCall out forMissingInformation(4x)RecognizeateammateReceive10/10 onMedallia

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reach your performance goal
  2. Sign customer up for EFT
  3. Refer an agent to EBC
  4. Post about an ERG on Yammer
  5. Invest in you JDI time
  6. Sign someone up for MyAccount
  7. Post a floor walk
  8. Update huddle stats daily
  9. Listen to two of your calls and identify caller type (2x)
  10. Invest in you JDI time
  11. Recommend Chat feature to agent or customer (10x)
  12. COI- digital walkthrough w/customer
  13. Submit customer feedback in tracker
  14. Make a new goal (share it)
  15. send digital EFT email to customer
  16. Receive 10/10 on Medallia
  17. Submit customer feedback in tracker
  18. Respond to floor walk (4x)
  19. COI- digital walkthrough w/customer
  20. Suggest an IKE edit
  21. Visit the wellness portal
  22. Call out for Missing Information (4x)
  23. Recognize a teammate
  24. Receive 10/10 on Medallia