Receive10/10 onMedalliaVisit thewellnessportalMake anew goal(share it)Post afloorwalkSignsomeoneup forMyAccountReach yourperformancegoalRecognizeateammateCOI- digitalwalkthroughw/customerSuggestan IKEeditsenddigital EFTemail tocustomerRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)COI- digitalwalkthroughw/customerInvest inyou JDItimeRefer anagent toEBCSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaRespondto floorwalk (4x)Invest inyou JDItimeUpdatehuddlestats dailyReceive10/10 onMedalliaVisit thewellnessportalMake anew goal(share it)Post afloorwalkSignsomeoneup forMyAccountReach yourperformancegoalRecognizeateammateCOI- digitalwalkthroughw/customerSuggestan IKEeditsenddigital EFTemail tocustomerRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)COI- digitalwalkthroughw/customerInvest inyou JDItimeRefer anagent toEBCSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaRespondto floorwalk (4x)Invest inyou JDItimeUpdatehuddlestats daily

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive 10/10 on Medallia
  2. Visit the wellness portal
  3. Make a new goal (share it)
  4. Post a floor walk
  5. Sign someone up for MyAccount
  6. Reach your performance goal
  7. Recognize a teammate
  8. COI- digital walkthrough w/customer
  9. Suggest an IKE edit
  10. send digital EFT email to customer
  11. Recommend Chat feature to agent or customer (10x)
  12. Post about an ERG on Yammer
  13. Submit customer feedback in tracker
  14. Submit customer feedback in tracker
  15. Call out for Missing Information (4x)
  16. COI- digital walkthrough w/customer
  17. Invest in you JDI time
  18. Refer an agent to EBC
  19. Sign customer up for EFT
  20. Listen to two of your calls and identify caller type (2x)
  21. Receive 10/10 on Medallia
  22. Respond to floor walk (4x)
  23. Invest in you JDI time
  24. Update huddle stats daily