senddigital EFTemail tocustomerReach yourperformancegoalSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountInvest inyou JDItimeRecognizeateammateRefer anagent toEBCCall out forMissingInformation(4x)Receive10/10 onMedalliaReceive10/10 onMedalliaSuggestan IKEeditMake anew goal(share it)Signcustomerup forEFTVisit thewellnessportalCOI- digitalwalkthroughw/customerPostabout anERG onYammerInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Updatehuddlestats dailyRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerPost afloorwalkRespondto floorwalk (4x)Submitcustomerfeedbackin trackersenddigital EFTemail tocustomerReach yourperformancegoalSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountInvest inyou JDItimeRecognizeateammateRefer anagent toEBCCall out forMissingInformation(4x)Receive10/10 onMedalliaReceive10/10 onMedalliaSuggestan IKEeditMake anew goal(share it)Signcustomerup forEFTVisit thewellnessportalCOI- digitalwalkthroughw/customerPostabout anERG onYammerInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Updatehuddlestats dailyRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerPost afloorwalkRespondto floorwalk (4x)Submitcustomerfeedbackin tracker

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. send digital EFT email to customer
  2. Reach your performance goal
  3. Submit customer feedback in tracker
  4. Sign someone up for MyAccount
  5. Invest in you JDI time
  6. Recognize a teammate
  7. Refer an agent to EBC
  8. Call out for Missing Information (4x)
  9. Receive 10/10 on Medallia
  10. Receive 10/10 on Medallia
  11. Suggest an IKE edit
  12. Make a new goal (share it)
  13. Sign customer up for EFT
  14. Visit the wellness portal
  15. COI- digital walkthrough w/customer
  16. Post about an ERG on Yammer
  17. Invest in you JDI time
  18. Listen to two of your calls and identify caller type (2x)
  19. Update huddle stats daily
  20. Recommend Chat feature to agent or customer (10x)
  21. COI- digital walkthrough w/customer
  22. Post a floor walk
  23. Respond to floor walk (4x)
  24. Submit customer feedback in tracker