RecommendChat featureto agent orcustomer(10x)Signsomeoneup forMyAccountVisit thewellnessportalCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaInvest inyou JDItimeUpdatehuddlestats dailySuggestan IKEeditMake anew goal(share it)RecognizeateammateRespondto floorwalk (4x)Submitcustomerfeedbackin trackerCall out forMissingInformation(4x)Postabout anERG onYammerSigncustomerup forEFTPost afloorwalkRefer anagent toEBCReach yourperformancegoalsenddigital EFTemail tocustomerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Signsomeoneup forMyAccountVisit thewellnessportalCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaInvest inyou JDItimeUpdatehuddlestats dailySuggestan IKEeditMake anew goal(share it)RecognizeateammateRespondto floorwalk (4x)Submitcustomerfeedbackin trackerCall out forMissingInformation(4x)Postabout anERG onYammerSigncustomerup forEFTPost afloorwalkRefer anagent toEBCReach yourperformancegoalsenddigital EFTemail tocustomerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend Chat feature to agent or customer (10x)
  2. Sign someone up for MyAccount
  3. Visit the wellness portal
  4. COI- digital walkthrough w/customer
  5. Receive 10/10 on Medallia
  6. Invest in you JDI time
  7. Update huddle stats daily
  8. Suggest an IKE edit
  9. Make a new goal (share it)
  10. Recognize a teammate
  11. Respond to floor walk (4x)
  12. Submit customer feedback in tracker
  13. Call out for Missing Information (4x)
  14. Post about an ERG on Yammer
  15. Sign customer up for EFT
  16. Post a floor walk
  17. Refer an agent to EBC
  18. Reach your performance goal
  19. send digital EFT email to customer
  20. Receive 10/10 on Medallia
  21. Submit customer feedback in tracker
  22. COI- digital walkthrough w/customer
  23. Invest in you JDI time
  24. Listen to two of your calls and identify caller type (2x)