Visit thewellnessportalCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerInvest inyou JDItimeRespondto floorwalk (4x)Listen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeReach yourperformancegoalsenddigital EFTemail tocustomerSigncustomerup forEFTRecognizeateammateSubmitcustomerfeedbackin trackerRefer anagent toEBCReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaUpdatehuddlestats dailyPostabout anERG onYammerCall out forMissingInformation(4x)Post afloorwalkMake anew goal(share it)Suggestan IKEeditCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountVisit thewellnessportalCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerInvest inyou JDItimeRespondto floorwalk (4x)Listen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeReach yourperformancegoalsenddigital EFTemail tocustomerSigncustomerup forEFTRecognizeateammateSubmitcustomerfeedbackin trackerRefer anagent toEBCReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaUpdatehuddlestats dailyPostabout anERG onYammerCall out forMissingInformation(4x)Post afloorwalkMake anew goal(share it)Suggestan IKEeditCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccount

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. COI- digital walkthrough w/customer
  3. Submit customer feedback in tracker
  4. Invest in you JDI time
  5. Respond to floor walk (4x)
  6. Listen to two of your calls and identify caller type (2x)
  7. Invest in you JDI time
  8. Reach your performance goal
  9. send digital EFT email to customer
  10. Sign customer up for EFT
  11. Recognize a teammate
  12. Submit customer feedback in tracker
  13. Refer an agent to EBC
  14. Receive 10/10 on Medallia
  15. Recommend Chat feature to agent or customer (10x)
  16. Receive 10/10 on Medallia
  17. Update huddle stats daily
  18. Post about an ERG on Yammer
  19. Call out for Missing Information (4x)
  20. Post a floor walk
  21. Make a new goal (share it)
  22. Suggest an IKE edit
  23. COI- digital walkthrough w/customer
  24. Sign someone up for MyAccount