Signsomeoneup forMyAccountCOI- digitalwalkthroughw/customerRecognizeateammateSuggestan IKEeditListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeRespondto floorwalk (4x)senddigital EFTemail tocustomerReach yourperformancegoalMake anew goal(share it)COI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerVisit thewellnessportalPostabout anERG onYammerRefer anagent toEBCInvest inyou JDItimePost afloorwalkCall out forMissingInformation(4x)Receive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaSigncustomerup forEFTUpdatehuddlestats dailySubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountCOI- digitalwalkthroughw/customerRecognizeateammateSuggestan IKEeditListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeRespondto floorwalk (4x)senddigital EFTemail tocustomerReach yourperformancegoalMake anew goal(share it)COI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerVisit thewellnessportalPostabout anERG onYammerRefer anagent toEBCInvest inyou JDItimePost afloorwalkCall out forMissingInformation(4x)Receive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaSigncustomerup forEFTUpdatehuddlestats dailySubmitcustomerfeedbackin tracker

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Sign someone up for MyAccount
  2. COI- digital walkthrough w/customer
  3. Recognize a teammate
  4. Suggest an IKE edit
  5. Listen to two of your calls and identify caller type (2x)
  6. Invest in you JDI time
  7. Respond to floor walk (4x)
  8. send digital EFT email to customer
  9. Reach your performance goal
  10. Make a new goal (share it)
  11. COI- digital walkthrough w/customer
  12. Submit customer feedback in tracker
  13. Visit the wellness portal
  14. Post about an ERG on Yammer
  15. Refer an agent to EBC
  16. Invest in you JDI time
  17. Post a floor walk
  18. Call out for Missing Information (4x)
  19. Receive 10/10 on Medallia
  20. Recommend Chat feature to agent or customer (10x)
  21. Receive 10/10 on Medallia
  22. Sign customer up for EFT
  23. Update huddle stats daily
  24. Submit customer feedback in tracker