Respondto floorwalk (4x)Make anew goal(share it)Refer anagent toEBCCall out forMissingInformation(4x)Updatehuddlestats dailyReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerSigncustomerup forEFTRecommendChat featureto agent orcustomer(10x)Post afloorwalkSuggestan IKEeditSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerPostabout anERG onYammerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaInvest inyou JDItimeInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)COI- digitalwalkthroughw/customerVisit thewellnessportalRecognizeateammateReach yourperformancegoalRespondto floorwalk (4x)Make anew goal(share it)Refer anagent toEBCCall out forMissingInformation(4x)Updatehuddlestats dailyReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerSigncustomerup forEFTRecommendChat featureto agent orcustomer(10x)Post afloorwalkSuggestan IKEeditSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerPostabout anERG onYammerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaInvest inyou JDItimeInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)COI- digitalwalkthroughw/customerVisit thewellnessportalRecognizeateammateReach yourperformancegoal

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respond to floor walk (4x)
  2. Make a new goal (share it)
  3. Refer an agent to EBC
  4. Call out for Missing Information (4x)
  5. Update huddle stats daily
  6. Receive 10/10 on Medallia
  7. Submit customer feedback in tracker
  8. Sign customer up for EFT
  9. Recommend Chat feature to agent or customer (10x)
  10. Post a floor walk
  11. Suggest an IKE edit
  12. Sign someone up for MyAccount
  13. Submit customer feedback in tracker
  14. send digital EFT email to customer
  15. Post about an ERG on Yammer
  16. COI- digital walkthrough w/customer
  17. Receive 10/10 on Medallia
  18. Invest in you JDI time
  19. Invest in you JDI time
  20. Listen to two of your calls and identify caller type (2x)
  21. COI- digital walkthrough w/customer
  22. Visit the wellness portal
  23. Recognize a teammate
  24. Reach your performance goal