CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Submit customer feedback in tracker
2. Recognize a teammate
3. COI- digital walkthrough w/customer
4. Submit customer feedback in tracker
5. Invest in you JDI time
6. Recommend Chat feature to agent or customer (10x)
7. Call out for Missing Information (4x)
8. Post about an ERG on Yammer
9. Sign someone up for MyAccount
10. Reach your performance goal
11. send digital EFT email to customer
12. Visit the wellness portal
13. Make a new goal (share it)
14. Listen to two of your calls and identify caller type (2x)
15. Invest in you JDI time
16. Suggest an IKE edit
17. Post a floor walk
18. Sign customer up for EFT
19. Update huddle stats daily
20. Refer an agent to EBC
21. Respond to floor walk (4x)
22. Receive 10/10 on Medallia
23. Receive 10/10 on Medallia
24. COI- digital walkthrough w/customer