Visit thewellnessportalSubmitcustomerfeedbackin trackerPostabout anERG onYammerRecognizeateammateSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Reach yourperformancegoalCall out forMissingInformation(4x)Signsomeoneup forMyAccountRefer anagent toEBCReceive10/10 onMedalliaInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaCOI- digitalwalkthroughw/customerPost afloorwalkSigncustomerup forEFTRespondto floorwalk (4x)Submitcustomerfeedbackin trackerUpdatehuddlestats dailyInvest inyou JDItimeMake anew goal(share it)COI- digitalwalkthroughw/customersenddigital EFTemail tocustomerVisit thewellnessportalSubmitcustomerfeedbackin trackerPostabout anERG onYammerRecognizeateammateSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Reach yourperformancegoalCall out forMissingInformation(4x)Signsomeoneup forMyAccountRefer anagent toEBCReceive10/10 onMedalliaInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaCOI- digitalwalkthroughw/customerPost afloorwalkSigncustomerup forEFTRespondto floorwalk (4x)Submitcustomerfeedbackin trackerUpdatehuddlestats dailyInvest inyou JDItimeMake anew goal(share it)COI- digitalwalkthroughw/customersenddigital EFTemail tocustomer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. Submit customer feedback in tracker
  3. Post about an ERG on Yammer
  4. Recognize a teammate
  5. Suggest an IKE edit
  6. Recommend Chat feature to agent or customer (10x)
  7. Reach your performance goal
  8. Call out for Missing Information (4x)
  9. Sign someone up for MyAccount
  10. Refer an agent to EBC
  11. Receive 10/10 on Medallia
  12. Invest in you JDI time
  13. Listen to two of your calls and identify caller type (2x)
  14. Receive 10/10 on Medallia
  15. COI- digital walkthrough w/customer
  16. Post a floor walk
  17. Sign customer up for EFT
  18. Respond to floor walk (4x)
  19. Submit customer feedback in tracker
  20. Update huddle stats daily
  21. Invest in you JDI time
  22. Make a new goal (share it)
  23. COI- digital walkthrough w/customer
  24. send digital EFT email to customer