Signsomeoneup forMyAccountInvest inyou JDItimesenddigital EFTemail tocustomerCOI- digitalwalkthroughw/customerPost afloorwalkReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerRespondto floorwalk (4x)Make anew goal(share it)Invest inyou JDItimeRecognizeateammateCall out forMissingInformation(4x)Signcustomerup forEFTRefer anagent toEBCUpdatehuddlestats dailyReach yourperformancegoalReceive10/10 onMedalliaVisit thewellnessportalSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountInvest inyou JDItimesenddigital EFTemail tocustomerCOI- digitalwalkthroughw/customerPost afloorwalkReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerRespondto floorwalk (4x)Make anew goal(share it)Invest inyou JDItimeRecognizeateammateCall out forMissingInformation(4x)Signcustomerup forEFTRefer anagent toEBCUpdatehuddlestats dailyReach yourperformancegoalReceive10/10 onMedalliaVisit thewellnessportalSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerSubmitcustomerfeedbackin tracker

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign someone up for MyAccount
  2. Invest in you JDI time
  3. send digital EFT email to customer
  4. COI- digital walkthrough w/customer
  5. Post a floor walk
  6. Receive 10/10 on Medallia
  7. Listen to two of your calls and identify caller type (2x)
  8. Submit customer feedback in tracker
  9. COI- digital walkthrough w/customer
  10. Respond to floor walk (4x)
  11. Make a new goal (share it)
  12. Invest in you JDI time
  13. Recognize a teammate
  14. Call out for Missing Information (4x)
  15. Sign customer up for EFT
  16. Refer an agent to EBC
  17. Update huddle stats daily
  18. Reach your performance goal
  19. Receive 10/10 on Medallia
  20. Visit the wellness portal
  21. Suggest an IKE edit
  22. Recommend Chat feature to agent or customer (10x)
  23. Post about an ERG on Yammer
  24. Submit customer feedback in tracker