RecognizeateammateRefer anagent toEBCReceive10/10 onMedalliaUpdatehuddlestats dailyReach yourperformancegoalSubmitcustomerfeedbackin trackerVisit thewellnessportalCall out forMissingInformation(4x)Make anew goal(share it)COI- digitalwalkthroughw/customerSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeInvest inyou JDItimeSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackerPost afloorwalkRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Suggestan IKEeditCOI- digitalwalkthroughw/customerReceive10/10 onMedalliasenddigital EFTemail tocustomerPostabout anERG onYammerRecognizeateammateRefer anagent toEBCReceive10/10 onMedalliaUpdatehuddlestats dailyReach yourperformancegoalSubmitcustomerfeedbackin trackerVisit thewellnessportalCall out forMissingInformation(4x)Make anew goal(share it)COI- digitalwalkthroughw/customerSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeInvest inyou JDItimeSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackerPost afloorwalkRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Suggestan IKEeditCOI- digitalwalkthroughw/customerReceive10/10 onMedalliasenddigital EFTemail tocustomerPostabout anERG onYammer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize a teammate
  2. Refer an agent to EBC
  3. Receive 10/10 on Medallia
  4. Update huddle stats daily
  5. Reach your performance goal
  6. Submit customer feedback in tracker
  7. Visit the wellness portal
  8. Call out for Missing Information (4x)
  9. Make a new goal (share it)
  10. COI- digital walkthrough w/customer
  11. Sign customer up for EFT
  12. Listen to two of your calls and identify caller type (2x)
  13. Invest in you JDI time
  14. Invest in you JDI time
  15. Sign someone up for MyAccount
  16. Submit customer feedback in tracker
  17. Post a floor walk
  18. Recommend Chat feature to agent or customer (10x)
  19. Respond to floor walk (4x)
  20. Suggest an IKE edit
  21. COI- digital walkthrough w/customer
  22. Receive 10/10 on Medallia
  23. send digital EFT email to customer
  24. Post about an ERG on Yammer