Visit thewellnessportalCall out forMissingInformation(4x)COI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaRecognizeateammateListen to twoof your callsand identifycaller type(2x)Reach yourperformancegoalRefer anagent toEBCMake anew goal(share it)Signsomeoneup forMyAccountSigncustomerup forEFTSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Suggestan IKEeditPost afloorwalkInvest inyou JDItimesenddigital EFTemail tocustomerInvest inyou JDItimePostabout anERG onYammerUpdatehuddlestats dailyRespondto floorwalk (4x)Receive10/10 onMedalliaCOI- digitalwalkthroughw/customerVisit thewellnessportalCall out forMissingInformation(4x)COI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaRecognizeateammateListen to twoof your callsand identifycaller type(2x)Reach yourperformancegoalRefer anagent toEBCMake anew goal(share it)Signsomeoneup forMyAccountSigncustomerup forEFTSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Suggestan IKEeditPost afloorwalkInvest inyou JDItimesenddigital EFTemail tocustomerInvest inyou JDItimePostabout anERG onYammerUpdatehuddlestats dailyRespondto floorwalk (4x)Receive10/10 onMedalliaCOI- digitalwalkthroughw/customer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. Call out for Missing Information (4x)
  3. COI- digital walkthrough w/customer
  4. Submit customer feedback in tracker
  5. Receive 10/10 on Medallia
  6. Recognize a teammate
  7. Listen to two of your calls and identify caller type (2x)
  8. Reach your performance goal
  9. Refer an agent to EBC
  10. Make a new goal (share it)
  11. Sign someone up for MyAccount
  12. Sign customer up for EFT
  13. Submit customer feedback in tracker
  14. Recommend Chat feature to agent or customer (10x)
  15. Suggest an IKE edit
  16. Post a floor walk
  17. Invest in you JDI time
  18. send digital EFT email to customer
  19. Invest in you JDI time
  20. Post about an ERG on Yammer
  21. Update huddle stats daily
  22. Respond to floor walk (4x)
  23. Receive 10/10 on Medallia
  24. COI- digital walkthrough w/customer