Post afloorwalkCall out forMissingInformation(4x)Signcustomerup forEFTSignsomeoneup forMyAccountRecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Refer anagent toEBCCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerVisit thewellnessportalPostabout anERG onYammerRespondto floorwalk (4x)Submitcustomerfeedbackin trackerRecognizeateammateCOI- digitalwalkthroughw/customerUpdatehuddlestats dailyReach yourperformancegoalInvest inyou JDItimeMake anew goal(share it)Invest inyou JDItimeReceive10/10 onMedalliasenddigital EFTemail tocustomerSuggestan IKEeditPost afloorwalkCall out forMissingInformation(4x)Signcustomerup forEFTSignsomeoneup forMyAccountRecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Refer anagent toEBCCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerVisit thewellnessportalPostabout anERG onYammerRespondto floorwalk (4x)Submitcustomerfeedbackin trackerRecognizeateammateCOI- digitalwalkthroughw/customerUpdatehuddlestats dailyReach yourperformancegoalInvest inyou JDItimeMake anew goal(share it)Invest inyou JDItimeReceive10/10 onMedalliasenddigital EFTemail tocustomerSuggestan IKEedit

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post a floor walk
  2. Call out for Missing Information (4x)
  3. Sign customer up for EFT
  4. Sign someone up for MyAccount
  5. Recommend Chat feature to agent or customer (10x)
  6. Listen to two of your calls and identify caller type (2x)
  7. Refer an agent to EBC
  8. COI- digital walkthrough w/customer
  9. Receive 10/10 on Medallia
  10. Submit customer feedback in tracker
  11. Visit the wellness portal
  12. Post about an ERG on Yammer
  13. Respond to floor walk (4x)
  14. Submit customer feedback in tracker
  15. Recognize a teammate
  16. COI- digital walkthrough w/customer
  17. Update huddle stats daily
  18. Reach your performance goal
  19. Invest in you JDI time
  20. Make a new goal (share it)
  21. Invest in you JDI time
  22. Receive 10/10 on Medallia
  23. send digital EFT email to customer
  24. Suggest an IKE edit