COI- digitalwalkthroughw/customerReach yourperformancegoalPostabout anERG onYammerVisit thewellnessportalMake anew goal(share it)Invest inyou JDItimeRespondto floorwalk (4x)Signcustomerup forEFTReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeRecognizeateammateReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Call out forMissingInformation(4x)Submitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerPost afloorwalkSubmitcustomerfeedbackin trackerSuggestan IKEeditRefer anagent toEBCsenddigital EFTemail tocustomerSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerReach yourperformancegoalPostabout anERG onYammerVisit thewellnessportalMake anew goal(share it)Invest inyou JDItimeRespondto floorwalk (4x)Signcustomerup forEFTReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeRecognizeateammateReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Call out forMissingInformation(4x)Submitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerPost afloorwalkSubmitcustomerfeedbackin trackerSuggestan IKEeditRefer anagent toEBCsenddigital EFTemail tocustomerSignsomeoneup forMyAccountUpdatehuddlestats daily

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. Reach your performance goal
  3. Post about an ERG on Yammer
  4. Visit the wellness portal
  5. Make a new goal (share it)
  6. Invest in you JDI time
  7. Respond to floor walk (4x)
  8. Sign customer up for EFT
  9. Receive 10/10 on Medallia
  10. Recommend Chat feature to agent or customer (10x)
  11. Invest in you JDI time
  12. Recognize a teammate
  13. Receive 10/10 on Medallia
  14. Listen to two of your calls and identify caller type (2x)
  15. Call out for Missing Information (4x)
  16. Submit customer feedback in tracker
  17. COI- digital walkthrough w/customer
  18. Post a floor walk
  19. Submit customer feedback in tracker
  20. Suggest an IKE edit
  21. Refer an agent to EBC
  22. send digital EFT email to customer
  23. Sign someone up for MyAccount
  24. Update huddle stats daily