CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. COI- digital walkthrough w/customer
2. Submit customer feedback in tracker
3. Make a new goal (share it)
4. Update huddle stats daily
5. Post about an ERG on Yammer
6. COI- digital walkthrough w/customer
7. Suggest an IKE edit
8. Listen to two of your calls and identify caller type (2x)
9. Refer an agent to EBC
10. Post a floor walk
11. Visit the wellness portal
12. Call out for Missing Information (4x)
13. Sign customer up for EFT
14. Sign someone up for MyAccount
15. Receive 10/10 on Medallia
16. Submit customer feedback in tracker
17. send digital EFT email to customer
18. Recognize a teammate
19. Invest in you JDI time
20. Receive 10/10 on Medallia
21. Recommend Chat feature to agent or customer (10x)
22. Invest in you JDI time
23. Respond to floor walk (4x)
24. Reach your performance goal