RecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeReach yourperformancegoalReceive10/10 onMedalliaRespondto floorwalk (4x)Call out forMissingInformation(4x)COI- digitalwalkthroughw/customerInvest inyou JDItimeSigncustomerup forEFTPostabout anERG onYammerPost afloorwalkVisit thewellnessportalSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaUpdatehuddlestats dailysenddigital EFTemail tocustomerMake anew goal(share it)Suggestan IKEeditSignsomeoneup forMyAccountCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerRecognizeateammateRefer anagent toEBCRecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeReach yourperformancegoalReceive10/10 onMedalliaRespondto floorwalk (4x)Call out forMissingInformation(4x)COI- digitalwalkthroughw/customerInvest inyou JDItimeSigncustomerup forEFTPostabout anERG onYammerPost afloorwalkVisit thewellnessportalSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaUpdatehuddlestats dailysenddigital EFTemail tocustomerMake anew goal(share it)Suggestan IKEeditSignsomeoneup forMyAccountCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerRecognizeateammateRefer anagent toEBC

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend Chat feature to agent or customer (10x)
  2. Listen to two of your calls and identify caller type (2x)
  3. Invest in you JDI time
  4. Reach your performance goal
  5. Receive 10/10 on Medallia
  6. Respond to floor walk (4x)
  7. Call out for Missing Information (4x)
  8. COI- digital walkthrough w/customer
  9. Invest in you JDI time
  10. Sign customer up for EFT
  11. Post about an ERG on Yammer
  12. Post a floor walk
  13. Visit the wellness portal
  14. Submit customer feedback in tracker
  15. Receive 10/10 on Medallia
  16. Update huddle stats daily
  17. send digital EFT email to customer
  18. Make a new goal (share it)
  19. Suggest an IKE edit
  20. Sign someone up for MyAccount
  21. COI- digital walkthrough w/customer
  22. Submit customer feedback in tracker
  23. Recognize a teammate
  24. Refer an agent to EBC