COI- digitalwalkthroughw/customerInvest inyou JDItimeUpdatehuddlestats dailyRespondto floorwalk (4x)Postabout anERG onYammerSuggestan IKEeditSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerSigncustomerup forEFTRecognizeateammateRefer anagent toEBCReceive10/10 onMedalliaSignsomeoneup forMyAccountCall out forMissingInformation(4x)Make anew goal(share it)RecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaPost afloorwalkSubmitcustomerfeedbackin trackerReach yourperformancegoalInvest inyou JDItimeVisit thewellnessportalCOI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerInvest inyou JDItimeUpdatehuddlestats dailyRespondto floorwalk (4x)Postabout anERG onYammerSuggestan IKEeditSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerSigncustomerup forEFTRecognizeateammateRefer anagent toEBCReceive10/10 onMedalliaSignsomeoneup forMyAccountCall out forMissingInformation(4x)Make anew goal(share it)RecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaPost afloorwalkSubmitcustomerfeedbackin trackerReach yourperformancegoalInvest inyou JDItimeVisit thewellnessportalCOI- digitalwalkthroughw/customer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. Invest in you JDI time
  3. Update huddle stats daily
  4. Respond to floor walk (4x)
  5. Post about an ERG on Yammer
  6. Suggest an IKE edit
  7. Submit customer feedback in tracker
  8. send digital EFT email to customer
  9. Sign customer up for EFT
  10. Recognize a teammate
  11. Refer an agent to EBC
  12. Receive 10/10 on Medallia
  13. Sign someone up for MyAccount
  14. Call out for Missing Information (4x)
  15. Make a new goal (share it)
  16. Recommend Chat feature to agent or customer (10x)
  17. Listen to two of your calls and identify caller type (2x)
  18. Receive 10/10 on Medallia
  19. Post a floor walk
  20. Submit customer feedback in tracker
  21. Reach your performance goal
  22. Invest in you JDI time
  23. Visit the wellness portal
  24. COI- digital walkthrough w/customer