Submitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Reach yourperformancegoalSuggestan IKEeditInvest inyou JDItimeCall out forMissingInformation(4x)Signsomeoneup forMyAccountInvest inyou JDItimeVisit thewellnessportalCOI- digitalwalkthroughw/customersenddigital EFTemail tocustomerSigncustomerup forEFTReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyMake anew goal(share it)Postabout anERG onYammerRecognizeateammatePost afloorwalkRespondto floorwalk (4x)Receive10/10 onMedalliaCOI- digitalwalkthroughw/customerListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Reach yourperformancegoalSuggestan IKEeditInvest inyou JDItimeCall out forMissingInformation(4x)Signsomeoneup forMyAccountInvest inyou JDItimeVisit thewellnessportalCOI- digitalwalkthroughw/customersenddigital EFTemail tocustomerSigncustomerup forEFTReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyMake anew goal(share it)Postabout anERG onYammerRecognizeateammatePost afloorwalkRespondto floorwalk (4x)Receive10/10 onMedalliaCOI- digitalwalkthroughw/customerListen to twoof your callsand identifycaller type(2x)Refer anagent toEBC

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Submit customer feedback in tracker
  2. Recommend Chat feature to agent or customer (10x)
  3. Reach your performance goal
  4. Suggest an IKE edit
  5. Invest in you JDI time
  6. Call out for Missing Information (4x)
  7. Sign someone up for MyAccount
  8. Invest in you JDI time
  9. Visit the wellness portal
  10. COI- digital walkthrough w/customer
  11. send digital EFT email to customer
  12. Sign customer up for EFT
  13. Receive 10/10 on Medallia
  14. Submit customer feedback in tracker
  15. Update huddle stats daily
  16. Make a new goal (share it)
  17. Post about an ERG on Yammer
  18. Recognize a teammate
  19. Post a floor walk
  20. Respond to floor walk (4x)
  21. Receive 10/10 on Medallia
  22. COI- digital walkthrough w/customer
  23. Listen to two of your calls and identify caller type (2x)
  24. Refer an agent to EBC