Updatehuddlestats dailyReach yourperformancegoalPost afloorwalkSuggestan IKEeditCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerVisit thewellnessportalRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Invest inyou JDItimeCall out forMissingInformation(4x)Make anew goal(share it)Refer anagent toEBCReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerRecognizeateammateSigncustomerup forEFTPostabout anERG onYammerSignsomeoneup forMyAccountInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackersenddigital EFTemail tocustomerUpdatehuddlestats dailyReach yourperformancegoalPost afloorwalkSuggestan IKEeditCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerVisit thewellnessportalRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Invest inyou JDItimeCall out forMissingInformation(4x)Make anew goal(share it)Refer anagent toEBCReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerRecognizeateammateSigncustomerup forEFTPostabout anERG onYammerSignsomeoneup forMyAccountInvest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackersenddigital EFTemail tocustomer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update huddle stats daily
  2. Reach your performance goal
  3. Post a floor walk
  4. Suggest an IKE edit
  5. COI- digital walkthrough w/customer
  6. Receive 10/10 on Medallia
  7. Submit customer feedback in tracker
  8. Visit the wellness portal
  9. Recommend Chat feature to agent or customer (10x)
  10. Respond to floor walk (4x)
  11. Invest in you JDI time
  12. Call out for Missing Information (4x)
  13. Make a new goal (share it)
  14. Refer an agent to EBC
  15. Receive 10/10 on Medallia
  16. COI- digital walkthrough w/customer
  17. Recognize a teammate
  18. Sign customer up for EFT
  19. Post about an ERG on Yammer
  20. Sign someone up for MyAccount
  21. Invest in you JDI time
  22. Listen to two of your calls and identify caller type (2x)
  23. Submit customer feedback in tracker
  24. send digital EFT email to customer