COI- digitalwalkthroughw/customerPostabout anERG onYammerSignsomeoneup forMyAccountInvest inyou JDItimeCall out forMissingInformation(4x)Receive10/10 onMedalliaSubmitcustomerfeedbackin trackerSuggestan IKEeditReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerRespondto floorwalk (4x)Reach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Updatehuddlestats dailyInvest inyou JDItimePost afloorwalkMake anew goal(share it)Refer anagent toEBCVisit thewellnessportalCOI- digitalwalkthroughw/customerRecognizeateammateSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)senddigital EFTemail tocustomerCOI- digitalwalkthroughw/customerPostabout anERG onYammerSignsomeoneup forMyAccountInvest inyou JDItimeCall out forMissingInformation(4x)Receive10/10 onMedalliaSubmitcustomerfeedbackin trackerSuggestan IKEeditReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerRespondto floorwalk (4x)Reach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Updatehuddlestats dailyInvest inyou JDItimePost afloorwalkMake anew goal(share it)Refer anagent toEBCVisit thewellnessportalCOI- digitalwalkthroughw/customerRecognizeateammateSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)senddigital EFTemail tocustomer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. COI- digital walkthrough w/customer
  2. Post about an ERG on Yammer
  3. Sign someone up for MyAccount
  4. Invest in you JDI time
  5. Call out for Missing Information (4x)
  6. Receive 10/10 on Medallia
  7. Submit customer feedback in tracker
  8. Suggest an IKE edit
  9. Receive 10/10 on Medallia
  10. Submit customer feedback in tracker
  11. Respond to floor walk (4x)
  12. Reach your performance goal
  13. Recommend Chat feature to agent or customer (10x)
  14. Update huddle stats daily
  15. Invest in you JDI time
  16. Post a floor walk
  17. Make a new goal (share it)
  18. Refer an agent to EBC
  19. Visit the wellness portal
  20. COI- digital walkthrough w/customer
  21. Recognize a teammate
  22. Sign customer up for EFT
  23. Listen to two of your calls and identify caller type (2x)
  24. send digital EFT email to customer