Refer anagent toEBCSubmitcustomerfeedbackin trackerSigncustomerup forEFTRespondto floorwalk (4x)Postabout anERG onYammerRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeSignsomeoneup forMyAccountReach yourperformancegoalPost afloorwalkCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)RecognizeateammateCall out forMissingInformation(4x)Invest inyou JDItimesenddigital EFTemail tocustomerSuggestan IKEeditUpdatehuddlestats dailyVisit thewellnessportalSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaMake anew goal(share it)Refer anagent toEBCSubmitcustomerfeedbackin trackerSigncustomerup forEFTRespondto floorwalk (4x)Postabout anERG onYammerRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeSignsomeoneup forMyAccountReach yourperformancegoalPost afloorwalkCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)RecognizeateammateCall out forMissingInformation(4x)Invest inyou JDItimesenddigital EFTemail tocustomerSuggestan IKEeditUpdatehuddlestats dailyVisit thewellnessportalSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaMake anew goal(share it)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer an agent to EBC
  2. Submit customer feedback in tracker
  3. Sign customer up for EFT
  4. Respond to floor walk (4x)
  5. Post about an ERG on Yammer
  6. Recommend Chat feature to agent or customer (10x)
  7. Invest in you JDI time
  8. Sign someone up for MyAccount
  9. Reach your performance goal
  10. Post a floor walk
  11. COI- digital walkthrough w/customer
  12. Receive 10/10 on Medallia
  13. Listen to two of your calls and identify caller type (2x)
  14. Recognize a teammate
  15. Call out for Missing Information (4x)
  16. Invest in you JDI time
  17. send digital EFT email to customer
  18. Suggest an IKE edit
  19. Update huddle stats daily
  20. Visit the wellness portal
  21. Submit customer feedback in tracker
  22. COI- digital walkthrough w/customer
  23. Receive 10/10 on Medallia
  24. Make a new goal (share it)