CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. send digital EFT email to customer
2. Invest in you JDI time
3. COI- digital walkthrough w/customer
4. Invest in you JDI time
5. Respond to floor walk (4x)
6. Submit customer feedback in tracker
7. Listen to two of your calls and identify caller type (2x)
8. Post about an ERG on Yammer
9. Receive 10/10 on Medallia
10. Visit the wellness portal
11. Receive 10/10 on Medallia
12. Call out for Missing Information (4x)
13. Update huddle stats daily
14. Reach your performance goal
15. Sign customer up for EFT
16. Post a floor walk
17. Sign someone up for MyAccount
18. Submit customer feedback in tracker
19. Make a new goal (share it)
20. Suggest an IKE edit
21. Refer an agent to EBC
22. COI- digital walkthrough w/customer
23. Recognize a teammate
24. Recommend Chat feature to agent or customer (10x)