Receive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Suggestan IKEeditPost afloorwalkSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerCall out forMissingInformation(4x)Submitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerPostabout anERG onYammerRespondto floorwalk (4x)RecognizeateammateReach yourperformancegoalMake anew goal(share it)Visit thewellnessportalInvest inyou JDItimeReceive10/10 onMedalliaInvest inyou JDItimeRefer anagent toEBCSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Suggestan IKEeditPost afloorwalkSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerCall out forMissingInformation(4x)Submitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerPostabout anERG onYammerRespondto floorwalk (4x)RecognizeateammateReach yourperformancegoalMake anew goal(share it)Visit thewellnessportalInvest inyou JDItimeReceive10/10 onMedalliaInvest inyou JDItimeRefer anagent toEBCSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Signcustomerup forEFT

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive 10/10 on Medallia
  2. Listen to two of your calls and identify caller type (2x)
  3. Suggest an IKE edit
  4. Post a floor walk
  5. Submit customer feedback in tracker
  6. send digital EFT email to customer
  7. Call out for Missing Information (4x)
  8. Submit customer feedback in tracker
  9. COI- digital walkthrough w/customer
  10. Post about an ERG on Yammer
  11. Respond to floor walk (4x)
  12. Recognize a teammate
  13. Reach your performance goal
  14. Make a new goal (share it)
  15. Visit the wellness portal
  16. Invest in you JDI time
  17. Receive 10/10 on Medallia
  18. Invest in you JDI time
  19. Refer an agent to EBC
  20. Sign someone up for MyAccount
  21. Update huddle stats daily
  22. COI- digital walkthrough w/customer
  23. Recommend Chat feature to agent or customer (10x)
  24. Sign customer up for EFT