Visit thewellnessportalRespondto floorwalk (4x)Reach yourperformancegoalReceive10/10 onMedalliaInvest inyou JDItimePost afloorwalkSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerRefer anagent toEBCSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyCall out forMissingInformation(4x)Make anew goal(share it)Receive10/10 onMedalliaPostabout anERG onYammerRecognizeateammateListen to twoof your callsand identifycaller type(2x)Signcustomerup forEFTCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Suggestan IKEeditsenddigital EFTemail tocustomerInvest inyou JDItimeSignsomeoneup forMyAccountVisit thewellnessportalRespondto floorwalk (4x)Reach yourperformancegoalReceive10/10 onMedalliaInvest inyou JDItimePost afloorwalkSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerRefer anagent toEBCSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyCall out forMissingInformation(4x)Make anew goal(share it)Receive10/10 onMedalliaPostabout anERG onYammerRecognizeateammateListen to twoof your callsand identifycaller type(2x)Signcustomerup forEFTCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Suggestan IKEeditsenddigital EFTemail tocustomerInvest inyou JDItimeSignsomeoneup forMyAccount

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. Respond to floor walk (4x)
  3. Reach your performance goal
  4. Receive 10/10 on Medallia
  5. Invest in you JDI time
  6. Post a floor walk
  7. Submit customer feedback in tracker
  8. COI- digital walkthrough w/customer
  9. Refer an agent to EBC
  10. Submit customer feedback in tracker
  11. Update huddle stats daily
  12. Call out for Missing Information (4x)
  13. Make a new goal (share it)
  14. Receive 10/10 on Medallia
  15. Post about an ERG on Yammer
  16. Recognize a teammate
  17. Listen to two of your calls and identify caller type (2x)
  18. Sign customer up for EFT
  19. COI- digital walkthrough w/customer
  20. Recommend Chat feature to agent or customer (10x)
  21. Suggest an IKE edit
  22. send digital EFT email to customer
  23. Invest in you JDI time
  24. Sign someone up for MyAccount