Visit thewellnessportalReach yourperformancegoalSubmitcustomerfeedbackin trackerRefer anagent toEBCSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerSuggestan IKEeditPostabout anERG onYammerSubmitcustomerfeedbackin trackerMake anew goal(share it)Listen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeReceive10/10 onMedalliaReceive10/10 onMedalliaInvest inyou JDItimePost afloorwalkCall out forMissingInformation(4x)Respondto floorwalk (4x)RecognizeateammateSigncustomerup forEFTsenddigital EFTemail tocustomerVisit thewellnessportalReach yourperformancegoalSubmitcustomerfeedbackin trackerRefer anagent toEBCSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerSuggestan IKEeditPostabout anERG onYammerSubmitcustomerfeedbackin trackerMake anew goal(share it)Listen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeReceive10/10 onMedalliaReceive10/10 onMedalliaInvest inyou JDItimePost afloorwalkCall out forMissingInformation(4x)Respondto floorwalk (4x)RecognizeateammateSigncustomerup forEFTsenddigital EFTemail tocustomer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. Reach your performance goal
  3. Submit customer feedback in tracker
  4. Refer an agent to EBC
  5. Sign someone up for MyAccount
  6. Update huddle stats daily
  7. COI- digital walkthrough w/customer
  8. COI- digital walkthrough w/customer
  9. Suggest an IKE edit
  10. Post about an ERG on Yammer
  11. Submit customer feedback in tracker
  12. Make a new goal (share it)
  13. Listen to two of your calls and identify caller type (2x)
  14. Recommend Chat feature to agent or customer (10x)
  15. Invest in you JDI time
  16. Receive 10/10 on Medallia
  17. Receive 10/10 on Medallia
  18. Invest in you JDI time
  19. Post a floor walk
  20. Call out for Missing Information (4x)
  21. Respond to floor walk (4x)
  22. Recognize a teammate
  23. Sign customer up for EFT
  24. send digital EFT email to customer