CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Recognize a teammate
2. send digital EFT email to customer
3. Respond to floor walk (4x)
4. COI- digital walkthrough w/customer
5. Suggest an IKE edit
6. COI- digital walkthrough w/customer
7. Reach your performance goal
8. Invest in you JDI time
9. Listen to two of your calls and identify caller type (2x)
10. Visit the wellness portal
11. Post about an ERG on Yammer
12. Sign someone up for MyAccount
13. Post a floor walk
14. Make a new goal (share it)
15. Submit customer feedback in tracker
16. Invest in you JDI time
17. Receive 10/10 on Medallia
18. Sign customer up for EFT
19. Submit customer feedback in tracker
20. Receive 10/10 on Medallia
21. Recommend Chat feature to agent or customer (10x)
22. Update huddle stats daily
23. Refer an agent to EBC
24. Call out for Missing Information (4x)