Reach yourperformancegoalReceive10/10 onMedalliaRespondto floorwalk (4x)Call out forMissingInformation(4x)senddigital EFTemail tocustomerInvest inyou JDItimePost afloorwalkListen to twoof your callsand identifycaller type(2x)Signsomeoneup forMyAccountRecommendChat featureto agent orcustomer(10x)Updatehuddlestats dailyReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerInvest inyou JDItimeRefer anagent toEBCMake anew goal(share it)Submitcustomerfeedbackin trackerPostabout anERG onYammerSuggestan IKEeditRecognizeateammateCOI- digitalwalkthroughw/customerSigncustomerup forEFTVisit thewellnessportalCOI- digitalwalkthroughw/customerReach yourperformancegoalReceive10/10 onMedalliaRespondto floorwalk (4x)Call out forMissingInformation(4x)senddigital EFTemail tocustomerInvest inyou JDItimePost afloorwalkListen to twoof your callsand identifycaller type(2x)Signsomeoneup forMyAccountRecommendChat featureto agent orcustomer(10x)Updatehuddlestats dailyReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerInvest inyou JDItimeRefer anagent toEBCMake anew goal(share it)Submitcustomerfeedbackin trackerPostabout anERG onYammerSuggestan IKEeditRecognizeateammateCOI- digitalwalkthroughw/customerSigncustomerup forEFTVisit thewellnessportalCOI- digitalwalkthroughw/customer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reach your performance goal
  2. Receive 10/10 on Medallia
  3. Respond to floor walk (4x)
  4. Call out for Missing Information (4x)
  5. send digital EFT email to customer
  6. Invest in you JDI time
  7. Post a floor walk
  8. Listen to two of your calls and identify caller type (2x)
  9. Sign someone up for MyAccount
  10. Recommend Chat feature to agent or customer (10x)
  11. Update huddle stats daily
  12. Receive 10/10 on Medallia
  13. Submit customer feedback in tracker
  14. Invest in you JDI time
  15. Refer an agent to EBC
  16. Make a new goal (share it)
  17. Submit customer feedback in tracker
  18. Post about an ERG on Yammer
  19. Suggest an IKE edit
  20. Recognize a teammate
  21. COI- digital walkthrough w/customer
  22. Sign customer up for EFT
  23. Visit the wellness portal
  24. COI- digital walkthrough w/customer