Submitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerRefer anagent toEBCCOI- digitalwalkthroughw/customerPostabout anERG onYammerPost afloorwalkSigncustomerup forEFTReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Visit thewellnessportalInvest inyou JDItimeMake anew goal(share it)Call out forMissingInformation(4x)Updatehuddlestats dailyReach yourperformancegoalReceive10/10 onMedalliaSignsomeoneup forMyAccountRecognizeateammateSuggestan IKEeditsenddigital EFTemail tocustomerRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Invest inyou JDItimeSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerRefer anagent toEBCCOI- digitalwalkthroughw/customerPostabout anERG onYammerPost afloorwalkSigncustomerup forEFTReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Visit thewellnessportalInvest inyou JDItimeMake anew goal(share it)Call out forMissingInformation(4x)Updatehuddlestats dailyReach yourperformancegoalReceive10/10 onMedalliaSignsomeoneup forMyAccountRecognizeateammateSuggestan IKEeditsenddigital EFTemail tocustomerRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Invest inyou JDItime

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit customer feedback in tracker
  2. Submit customer feedback in tracker
  3. COI- digital walkthrough w/customer
  4. Refer an agent to EBC
  5. COI- digital walkthrough w/customer
  6. Post about an ERG on Yammer
  7. Post a floor walk
  8. Sign customer up for EFT
  9. Receive 10/10 on Medallia
  10. Listen to two of your calls and identify caller type (2x)
  11. Visit the wellness portal
  12. Invest in you JDI time
  13. Make a new goal (share it)
  14. Call out for Missing Information (4x)
  15. Update huddle stats daily
  16. Reach your performance goal
  17. Receive 10/10 on Medallia
  18. Sign someone up for MyAccount
  19. Recognize a teammate
  20. Suggest an IKE edit
  21. send digital EFT email to customer
  22. Recommend Chat feature to agent or customer (10x)
  23. Respond to floor walk (4x)
  24. Invest in you JDI time