Post afloorwalkListen to twoof your callsand identifycaller type(2x)COI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Recognizeateammatesenddigital EFTemail tocustomerReceive10/10 onMedalliaReach yourperformancegoalSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountSigncustomerup forEFTSuggestan IKEeditPostabout anERG onYammerSubmitcustomerfeedbackin trackerMake anew goal(share it)Updatehuddlestats dailyCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Visit thewellnessportalRefer anagent toEBCInvest inyou JDItimeInvest inyou JDItimeReceive10/10 onMedalliaPost afloorwalkListen to twoof your callsand identifycaller type(2x)COI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Recognizeateammatesenddigital EFTemail tocustomerReceive10/10 onMedalliaReach yourperformancegoalSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountSigncustomerup forEFTSuggestan IKEeditPostabout anERG onYammerSubmitcustomerfeedbackin trackerMake anew goal(share it)Updatehuddlestats dailyCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Visit thewellnessportalRefer anagent toEBCInvest inyou JDItimeInvest inyou JDItimeReceive10/10 onMedallia

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post a floor walk
  2. Listen to two of your calls and identify caller type (2x)
  3. COI- digital walkthrough w/customer
  4. Call out for Missing Information (4x)
  5. Recognize a teammate
  6. send digital EFT email to customer
  7. Receive 10/10 on Medallia
  8. Reach your performance goal
  9. Submit customer feedback in tracker
  10. Sign someone up for MyAccount
  11. Sign customer up for EFT
  12. Suggest an IKE edit
  13. Post about an ERG on Yammer
  14. Submit customer feedback in tracker
  15. Make a new goal (share it)
  16. Update huddle stats daily
  17. COI- digital walkthrough w/customer
  18. Recommend Chat feature to agent or customer (10x)
  19. Respond to floor walk (4x)
  20. Visit the wellness portal
  21. Refer an agent to EBC
  22. Invest in you JDI time
  23. Invest in you JDI time
  24. Receive 10/10 on Medallia