Refer anagent toEBCRespondto floorwalk (4x)RecognizeateammatePostabout anERG onYammerMake anew goal(share it)Reach yourperformancegoalInvest inyou JDItimeSubmitcustomerfeedbackin trackerPost afloorwalkListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeCOI- digitalwalkthroughw/customerSuggestan IKEeditSignsomeoneup forMyAccountsenddigital EFTemail tocustomerCOI- digitalwalkthroughw/customerVisit thewellnessportalCall out forMissingInformation(4x)Updatehuddlestats dailySubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTReceive10/10 onMedalliaReceive10/10 onMedalliaRefer anagent toEBCRespondto floorwalk (4x)RecognizeateammatePostabout anERG onYammerMake anew goal(share it)Reach yourperformancegoalInvest inyou JDItimeSubmitcustomerfeedbackin trackerPost afloorwalkListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeCOI- digitalwalkthroughw/customerSuggestan IKEeditSignsomeoneup forMyAccountsenddigital EFTemail tocustomerCOI- digitalwalkthroughw/customerVisit thewellnessportalCall out forMissingInformation(4x)Updatehuddlestats dailySubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTReceive10/10 onMedalliaReceive10/10 onMedallia

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer an agent to EBC
  2. Respond to floor walk (4x)
  3. Recognize a teammate
  4. Post about an ERG on Yammer
  5. Make a new goal (share it)
  6. Reach your performance goal
  7. Invest in you JDI time
  8. Submit customer feedback in tracker
  9. Post a floor walk
  10. Listen to two of your calls and identify caller type (2x)
  11. Invest in you JDI time
  12. COI- digital walkthrough w/customer
  13. Suggest an IKE edit
  14. Sign someone up for MyAccount
  15. send digital EFT email to customer
  16. COI- digital walkthrough w/customer
  17. Visit the wellness portal
  18. Call out for Missing Information (4x)
  19. Update huddle stats daily
  20. Submit customer feedback in tracker
  21. Recommend Chat feature to agent or customer (10x)
  22. Sign customer up for EFT
  23. Receive 10/10 on Medallia
  24. Receive 10/10 on Medallia