Receive10/10 onMedalliaCOI- digitalwalkthroughw/customerMake anew goal(share it)Signsomeoneup forMyAccountRecognizeateammatePost afloorwalkCall out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Updatehuddlestats dailysenddigital EFTemail tocustomerPostabout anERG onYammerSigncustomerup forEFTSubmitcustomerfeedbackin trackerListen to twoof your callsand identifycaller type(2x)Suggestan IKEeditSubmitcustomerfeedbackin trackerRefer anagent toEBCVisit thewellnessportalInvest inyou JDItimeInvest inyou JDItimeReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerReach yourperformancegoalReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerMake anew goal(share it)Signsomeoneup forMyAccountRecognizeateammatePost afloorwalkCall out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Updatehuddlestats dailysenddigital EFTemail tocustomerPostabout anERG onYammerSigncustomerup forEFTSubmitcustomerfeedbackin trackerListen to twoof your callsand identifycaller type(2x)Suggestan IKEeditSubmitcustomerfeedbackin trackerRefer anagent toEBCVisit thewellnessportalInvest inyou JDItimeInvest inyou JDItimeReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerReach yourperformancegoal

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive 10/10 on Medallia
  2. COI- digital walkthrough w/customer
  3. Make a new goal (share it)
  4. Sign someone up for MyAccount
  5. Recognize a teammate
  6. Post a floor walk
  7. Call out for Missing Information (4x)
  8. Recommend Chat feature to agent or customer (10x)
  9. Respond to floor walk (4x)
  10. Update huddle stats daily
  11. send digital EFT email to customer
  12. Post about an ERG on Yammer
  13. Sign customer up for EFT
  14. Submit customer feedback in tracker
  15. Listen to two of your calls and identify caller type (2x)
  16. Suggest an IKE edit
  17. Submit customer feedback in tracker
  18. Refer an agent to EBC
  19. Visit the wellness portal
  20. Invest in you JDI time
  21. Invest in you JDI time
  22. Receive 10/10 on Medallia
  23. COI- digital walkthrough w/customer
  24. Reach your performance goal