Signsomeoneup forMyAccountPost afloorwalkListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeReceive10/10 onMedalliaRefer anagent toEBCCOI- digitalwalkthroughw/customerUpdatehuddlestats dailyRespondto floorwalk (4x)Visit thewellnessportalReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerPostabout anERG onYammerReach yourperformancegoalSuggestan IKEeditMake anew goal(share it)Submitcustomerfeedbackin trackerInvest inyou JDItimeRecognizeateammateRecommendChat featureto agent orcustomer(10x)senddigital EFTemail tocustomerCall out forMissingInformation(4x)Signcustomerup forEFTSignsomeoneup forMyAccountPost afloorwalkListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeReceive10/10 onMedalliaRefer anagent toEBCCOI- digitalwalkthroughw/customerUpdatehuddlestats dailyRespondto floorwalk (4x)Visit thewellnessportalReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerPostabout anERG onYammerReach yourperformancegoalSuggestan IKEeditMake anew goal(share it)Submitcustomerfeedbackin trackerInvest inyou JDItimeRecognizeateammateRecommendChat featureto agent orcustomer(10x)senddigital EFTemail tocustomerCall out forMissingInformation(4x)Signcustomerup forEFT

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign someone up for MyAccount
  2. Post a floor walk
  3. Listen to two of your calls and identify caller type (2x)
  4. Invest in you JDI time
  5. Receive 10/10 on Medallia
  6. Refer an agent to EBC
  7. COI- digital walkthrough w/customer
  8. Update huddle stats daily
  9. Respond to floor walk (4x)
  10. Visit the wellness portal
  11. Receive 10/10 on Medallia
  12. COI- digital walkthrough w/customer
  13. Submit customer feedback in tracker
  14. Post about an ERG on Yammer
  15. Reach your performance goal
  16. Suggest an IKE edit
  17. Make a new goal (share it)
  18. Submit customer feedback in tracker
  19. Invest in you JDI time
  20. Recognize a teammate
  21. Recommend Chat feature to agent or customer (10x)
  22. send digital EFT email to customer
  23. Call out for Missing Information (4x)
  24. Sign customer up for EFT