COI- digitalwalkthroughw/customerInvest inyou JDItimeRefer anagent toEBCRecognizeateammatesenddigital EFTemail tocustomerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyVisit thewellnessportalReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerSignsomeoneup forMyAccountListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaPost afloorwalkCOI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Make anew goal(share it)Signcustomerup forEFTSuggestan IKEeditRespondto floorwalk (4x)Submitcustomerfeedbackin trackerInvest inyou JDItimeCOI- digitalwalkthroughw/customerInvest inyou JDItimeRefer anagent toEBCRecognizeateammatesenddigital EFTemail tocustomerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyVisit thewellnessportalReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerSignsomeoneup forMyAccountListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaPost afloorwalkCOI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Make anew goal(share it)Signcustomerup forEFTSuggestan IKEeditRespondto floorwalk (4x)Submitcustomerfeedbackin trackerInvest inyou JDItime

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. Invest in you JDI time
  3. Refer an agent to EBC
  4. Recognize a teammate
  5. send digital EFT email to customer
  6. Receive 10/10 on Medallia
  7. Submit customer feedback in tracker
  8. Update huddle stats daily
  9. Visit the wellness portal
  10. Reach your performance goal
  11. Recommend Chat feature to agent or customer (10x)
  12. Post about an ERG on Yammer
  13. Sign someone up for MyAccount
  14. Listen to two of your calls and identify caller type (2x)
  15. Receive 10/10 on Medallia
  16. Post a floor walk
  17. COI- digital walkthrough w/customer
  18. Call out for Missing Information (4x)
  19. Make a new goal (share it)
  20. Sign customer up for EFT
  21. Suggest an IKE edit
  22. Respond to floor walk (4x)
  23. Submit customer feedback in tracker
  24. Invest in you JDI time