Receive10/10 onMedalliaSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerVisit thewellnessportalRefer anagent toEBCSubmitcustomerfeedbackin trackerReach yourperformancegoalReceive10/10 onMedalliaMake anew goal(share it)Invest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Respondto floorwalk (4x)Signsomeoneup forMyAccountCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Call out forMissingInformation(4x)senddigital EFTemail tocustomerSigncustomerup forEFTInvest inyou JDItimePostabout anERG onYammerRecognizeateammateSuggestan IKEeditUpdatehuddlestats dailyPost afloorwalkReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerVisit thewellnessportalRefer anagent toEBCSubmitcustomerfeedbackin trackerReach yourperformancegoalReceive10/10 onMedalliaMake anew goal(share it)Invest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Respondto floorwalk (4x)Signsomeoneup forMyAccountCOI- digitalwalkthroughw/customerRecommendChat featureto agent orcustomer(10x)Call out forMissingInformation(4x)senddigital EFTemail tocustomerSigncustomerup forEFTInvest inyou JDItimePostabout anERG onYammerRecognizeateammateSuggestan IKEeditUpdatehuddlestats dailyPost afloorwalk

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive 10/10 on Medallia
  2. Submit customer feedback in tracker
  3. COI- digital walkthrough w/customer
  4. Visit the wellness portal
  5. Refer an agent to EBC
  6. Submit customer feedback in tracker
  7. Reach your performance goal
  8. Receive 10/10 on Medallia
  9. Make a new goal (share it)
  10. Invest in you JDI time
  11. Listen to two of your calls and identify caller type (2x)
  12. Respond to floor walk (4x)
  13. Sign someone up for MyAccount
  14. COI- digital walkthrough w/customer
  15. Recommend Chat feature to agent or customer (10x)
  16. Call out for Missing Information (4x)
  17. send digital EFT email to customer
  18. Sign customer up for EFT
  19. Invest in you JDI time
  20. Post about an ERG on Yammer
  21. Recognize a teammate
  22. Suggest an IKE edit
  23. Update huddle stats daily
  24. Post a floor walk