Receive10/10 onMedalliaMake anew goal(share it)Respondto floorwalk (4x)senddigital EFTemail tocustomerSubmitcustomerfeedbackin trackerRefer anagent toEBCPost afloorwalkSigncustomerup forEFTRecognizeateammateSignsomeoneup forMyAccountUpdatehuddlestats dailyPostabout anERG onYammerRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerReach yourperformancegoalCOI- digitalwalkthroughw/customerInvest inyou JDItimeVisit thewellnessportalListen to twoof your callsand identifycaller type(2x)Suggestan IKEeditReceive10/10 onMedalliaInvest inyou JDItimeSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)Receive10/10 onMedalliaMake anew goal(share it)Respondto floorwalk (4x)senddigital EFTemail tocustomerSubmitcustomerfeedbackin trackerRefer anagent toEBCPost afloorwalkSigncustomerup forEFTRecognizeateammateSignsomeoneup forMyAccountUpdatehuddlestats dailyPostabout anERG onYammerRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerReach yourperformancegoalCOI- digitalwalkthroughw/customerInvest inyou JDItimeVisit thewellnessportalListen to twoof your callsand identifycaller type(2x)Suggestan IKEeditReceive10/10 onMedalliaInvest inyou JDItimeSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive 10/10 on Medallia
  2. Make a new goal (share it)
  3. Respond to floor walk (4x)
  4. send digital EFT email to customer
  5. Submit customer feedback in tracker
  6. Refer an agent to EBC
  7. Post a floor walk
  8. Sign customer up for EFT
  9. Recognize a teammate
  10. Sign someone up for MyAccount
  11. Update huddle stats daily
  12. Post about an ERG on Yammer
  13. Recommend Chat feature to agent or customer (10x)
  14. COI- digital walkthrough w/customer
  15. Reach your performance goal
  16. COI- digital walkthrough w/customer
  17. Invest in you JDI time
  18. Visit the wellness portal
  19. Listen to two of your calls and identify caller type (2x)
  20. Suggest an IKE edit
  21. Receive 10/10 on Medallia
  22. Invest in you JDI time
  23. Submit customer feedback in tracker
  24. Call out for Missing Information (4x)