Submitcustomerfeedbackin trackerPost afloorwalkRespondto floorwalk (4x)Suggestan IKEeditUpdatehuddlestats dailyReceive10/10 onMedalliaCall out forMissingInformation(4x)Reach yourperformancegoalPostabout anERG onYammerSigncustomerup forEFTMake anew goal(share it)COI- digitalwalkthroughw/customerRecognizeateammateSignsomeoneup forMyAccountReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeSubmitcustomerfeedbackin trackerInvest inyou JDItimeCOI- digitalwalkthroughw/customerVisit thewellnessportalListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCsenddigital EFTemail tocustomerSubmitcustomerfeedbackin trackerPost afloorwalkRespondto floorwalk (4x)Suggestan IKEeditUpdatehuddlestats dailyReceive10/10 onMedalliaCall out forMissingInformation(4x)Reach yourperformancegoalPostabout anERG onYammerSigncustomerup forEFTMake anew goal(share it)COI- digitalwalkthroughw/customerRecognizeateammateSignsomeoneup forMyAccountReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeSubmitcustomerfeedbackin trackerInvest inyou JDItimeCOI- digitalwalkthroughw/customerVisit thewellnessportalListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCsenddigital EFTemail tocustomer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit customer feedback in tracker
  2. Post a floor walk
  3. Respond to floor walk (4x)
  4. Suggest an IKE edit
  5. Update huddle stats daily
  6. Receive 10/10 on Medallia
  7. Call out for Missing Information (4x)
  8. Reach your performance goal
  9. Post about an ERG on Yammer
  10. Sign customer up for EFT
  11. Make a new goal (share it)
  12. COI- digital walkthrough w/customer
  13. Recognize a teammate
  14. Sign someone up for MyAccount
  15. Receive 10/10 on Medallia
  16. Recommend Chat feature to agent or customer (10x)
  17. Invest in you JDI time
  18. Submit customer feedback in tracker
  19. Invest in you JDI time
  20. COI- digital walkthrough w/customer
  21. Visit the wellness portal
  22. Listen to two of your calls and identify caller type (2x)
  23. Refer an agent to EBC
  24. send digital EFT email to customer