Visit thewellnessportalPost afloorwalkSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaMake anew goal(share it)Signsomeoneup forMyAccountRespondto floorwalk (4x)Call out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Refer anagent toEBCCOI- digitalwalkthroughw/customerReach yourperformancegoalUpdatehuddlestats dailySigncustomerup forEFTCOI- digitalwalkthroughw/customerPostabout anERG onYammerRecognizeateammateInvest inyou JDItimeInvest inyou JDItimeReceive10/10 onMedalliasenddigital EFTemail tocustomerSuggestan IKEeditSubmitcustomerfeedbackin trackerListen to twoof your callsand identifycaller type(2x)Visit thewellnessportalPost afloorwalkSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaMake anew goal(share it)Signsomeoneup forMyAccountRespondto floorwalk (4x)Call out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Refer anagent toEBCCOI- digitalwalkthroughw/customerReach yourperformancegoalUpdatehuddlestats dailySigncustomerup forEFTCOI- digitalwalkthroughw/customerPostabout anERG onYammerRecognizeateammateInvest inyou JDItimeInvest inyou JDItimeReceive10/10 onMedalliasenddigital EFTemail tocustomerSuggestan IKEeditSubmitcustomerfeedbackin trackerListen to twoof your callsand identifycaller type(2x)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. Post a floor walk
  3. Submit customer feedback in tracker
  4. Receive 10/10 on Medallia
  5. Make a new goal (share it)
  6. Sign someone up for MyAccount
  7. Respond to floor walk (4x)
  8. Call out for Missing Information (4x)
  9. Recommend Chat feature to agent or customer (10x)
  10. Refer an agent to EBC
  11. COI- digital walkthrough w/customer
  12. Reach your performance goal
  13. Update huddle stats daily
  14. Sign customer up for EFT
  15. COI- digital walkthrough w/customer
  16. Post about an ERG on Yammer
  17. Recognize a teammate
  18. Invest in you JDI time
  19. Invest in you JDI time
  20. Receive 10/10 on Medallia
  21. send digital EFT email to customer
  22. Suggest an IKE edit
  23. Submit customer feedback in tracker
  24. Listen to two of your calls and identify caller type (2x)