Respondto floorwalk (4x)Make anew goal(share it)Listen to twoof your callsand identifycaller type(2x)senddigital EFTemail tocustomerInvest inyou JDItimeReach yourperformancegoalUpdatehuddlestats dailySigncustomerup forEFTCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountSuggestan IKEeditReceive10/10 onMedalliaRefer anagent toEBCPostabout anERG onYammerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerInvest inyou JDItimeRecommendChat featureto agent orcustomer(10x)Post afloorwalkSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)Visit thewellnessportalCOI- digitalwalkthroughw/customerRecognizeateammateRespondto floorwalk (4x)Make anew goal(share it)Listen to twoof your callsand identifycaller type(2x)senddigital EFTemail tocustomerInvest inyou JDItimeReach yourperformancegoalUpdatehuddlestats dailySigncustomerup forEFTCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountSuggestan IKEeditReceive10/10 onMedalliaRefer anagent toEBCPostabout anERG onYammerReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerInvest inyou JDItimeRecommendChat featureto agent orcustomer(10x)Post afloorwalkSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)Visit thewellnessportalCOI- digitalwalkthroughw/customerRecognizeateammate

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respond to floor walk (4x)
  2. Make a new goal (share it)
  3. Listen to two of your calls and identify caller type (2x)
  4. send digital EFT email to customer
  5. Invest in you JDI time
  6. Reach your performance goal
  7. Update huddle stats daily
  8. Sign customer up for EFT
  9. COI- digital walkthrough w/customer
  10. Sign someone up for MyAccount
  11. Suggest an IKE edit
  12. Receive 10/10 on Medallia
  13. Refer an agent to EBC
  14. Post about an ERG on Yammer
  15. Receive 10/10 on Medallia
  16. Submit customer feedback in tracker
  17. Invest in you JDI time
  18. Recommend Chat feature to agent or customer (10x)
  19. Post a floor walk
  20. Submit customer feedback in tracker
  21. Call out for Missing Information (4x)
  22. Visit the wellness portal
  23. COI- digital walkthrough w/customer
  24. Recognize a teammate