RecognizeateammateSuggestan IKEeditPost afloorwalkRefer anagent toEBCReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerListen to twoof your callsand identifycaller type(2x)senddigital EFTemail tocustomerInvest inyou JDItimeSubmitcustomerfeedbackin trackerRespondto floorwalk (4x)Make anew goal(share it)Postabout anERG onYammerReceive10/10 onMedalliaSigncustomerup forEFTReach yourperformancegoalCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountUpdatehuddlestats dailyVisit thewellnessportalInvest inyou JDItimeCall out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Submitcustomerfeedbackin trackerRecognizeateammateSuggestan IKEeditPost afloorwalkRefer anagent toEBCReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerListen to twoof your callsand identifycaller type(2x)senddigital EFTemail tocustomerInvest inyou JDItimeSubmitcustomerfeedbackin trackerRespondto floorwalk (4x)Make anew goal(share it)Postabout anERG onYammerReceive10/10 onMedalliaSigncustomerup forEFTReach yourperformancegoalCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountUpdatehuddlestats dailyVisit thewellnessportalInvest inyou JDItimeCall out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Submitcustomerfeedbackin tracker

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize a teammate
  2. Suggest an IKE edit
  3. Post a floor walk
  4. Refer an agent to EBC
  5. Receive 10/10 on Medallia
  6. COI- digital walkthrough w/customer
  7. Listen to two of your calls and identify caller type (2x)
  8. send digital EFT email to customer
  9. Invest in you JDI time
  10. Submit customer feedback in tracker
  11. Respond to floor walk (4x)
  12. Make a new goal (share it)
  13. Post about an ERG on Yammer
  14. Receive 10/10 on Medallia
  15. Sign customer up for EFT
  16. Reach your performance goal
  17. COI- digital walkthrough w/customer
  18. Sign someone up for MyAccount
  19. Update huddle stats daily
  20. Visit the wellness portal
  21. Invest in you JDI time
  22. Call out for Missing Information (4x)
  23. Recommend Chat feature to agent or customer (10x)
  24. Submit customer feedback in tracker