Make anew goal(share it)Submitcustomerfeedbackin trackerReach yourperformancegoalInvest inyou JDItimeRecognizeateammateSigncustomerup forEFTReceive10/10 onMedalliaCall out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Suggestan IKEeditPostabout anERG onYammerInvest inyou JDItimeUpdatehuddlestats dailySubmitcustomerfeedbackin trackerRefer anagent toEBCRespondto floorwalk (4x)COI- digitalwalkthroughw/customerPost afloorwalkSignsomeoneup forMyAccountReceive10/10 onMedalliaCOI- digitalwalkthroughw/customersenddigital EFTemail tocustomerVisit thewellnessportalListen to twoof your callsand identifycaller type(2x)Make anew goal(share it)Submitcustomerfeedbackin trackerReach yourperformancegoalInvest inyou JDItimeRecognizeateammateSigncustomerup forEFTReceive10/10 onMedalliaCall out forMissingInformation(4x)RecommendChat featureto agent orcustomer(10x)Suggestan IKEeditPostabout anERG onYammerInvest inyou JDItimeUpdatehuddlestats dailySubmitcustomerfeedbackin trackerRefer anagent toEBCRespondto floorwalk (4x)COI- digitalwalkthroughw/customerPost afloorwalkSignsomeoneup forMyAccountReceive10/10 onMedalliaCOI- digitalwalkthroughw/customersenddigital EFTemail tocustomerVisit thewellnessportalListen to twoof your callsand identifycaller type(2x)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a new goal (share it)
  2. Submit customer feedback in tracker
  3. Reach your performance goal
  4. Invest in you JDI time
  5. Recognize a teammate
  6. Sign customer up for EFT
  7. Receive 10/10 on Medallia
  8. Call out for Missing Information (4x)
  9. Recommend Chat feature to agent or customer (10x)
  10. Suggest an IKE edit
  11. Post about an ERG on Yammer
  12. Invest in you JDI time
  13. Update huddle stats daily
  14. Submit customer feedback in tracker
  15. Refer an agent to EBC
  16. Respond to floor walk (4x)
  17. COI- digital walkthrough w/customer
  18. Post a floor walk
  19. Sign someone up for MyAccount
  20. Receive 10/10 on Medallia
  21. COI- digital walkthrough w/customer
  22. send digital EFT email to customer
  23. Visit the wellness portal
  24. Listen to two of your calls and identify caller type (2x)