Visit thewellnessportalUpdatehuddlestats dailySubmitcustomerfeedbackin trackerRefer anagent toEBCReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTPost afloorwalkCOI- digitalwalkthroughw/customerMake anew goal(share it)Postabout anERG onYammerInvest inyou JDItimeSignsomeoneup forMyAccountReceive10/10 onMedalliaRespondto floorwalk (4x)COI- digitalwalkthroughw/customerRecognizeateammateInvest inyou JDItimeCall out forMissingInformation(4x)Suggestan IKEeditSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaVisit thewellnessportalUpdatehuddlestats dailySubmitcustomerfeedbackin trackerRefer anagent toEBCReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTPost afloorwalkCOI- digitalwalkthroughw/customerMake anew goal(share it)Postabout anERG onYammerInvest inyou JDItimeSignsomeoneup forMyAccountReceive10/10 onMedalliaRespondto floorwalk (4x)COI- digitalwalkthroughw/customerRecognizeateammateInvest inyou JDItimeCall out forMissingInformation(4x)Suggestan IKEeditSubmitcustomerfeedbackin trackersenddigital EFTemail tocustomerListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedallia

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Visit the wellness portal
  2. Update huddle stats daily
  3. Submit customer feedback in tracker
  4. Refer an agent to EBC
  5. Reach your performance goal
  6. Recommend Chat feature to agent or customer (10x)
  7. Sign customer up for EFT
  8. Post a floor walk
  9. COI- digital walkthrough w/customer
  10. Make a new goal (share it)
  11. Post about an ERG on Yammer
  12. Invest in you JDI time
  13. Sign someone up for MyAccount
  14. Receive 10/10 on Medallia
  15. Respond to floor walk (4x)
  16. COI- digital walkthrough w/customer
  17. Recognize a teammate
  18. Invest in you JDI time
  19. Call out for Missing Information (4x)
  20. Suggest an IKE edit
  21. Submit customer feedback in tracker
  22. send digital EFT email to customer
  23. Listen to two of your calls and identify caller type (2x)
  24. Receive 10/10 on Medallia