Make anew goal(share it)Post afloorwalkSubmitcustomerfeedbackin trackerInvest inyou JDItimeSigncustomerup forEFTSubmitcustomerfeedbackin trackerSuggestan IKEeditReceive10/10 onMedalliaInvest inyou JDItimesenddigital EFTemail tocustomerUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Reach yourperformancegoalPostabout anERG onYammerVisit thewellnessportalReceive10/10 onMedalliaRespondto floorwalk (4x)COI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Signsomeoneup forMyAccountCOI- digitalwalkthroughw/customerRefer anagent toEBCRecognizeateammateRecommendChat featureto agent orcustomer(10x)Make anew goal(share it)Post afloorwalkSubmitcustomerfeedbackin trackerInvest inyou JDItimeSigncustomerup forEFTSubmitcustomerfeedbackin trackerSuggestan IKEeditReceive10/10 onMedalliaInvest inyou JDItimesenddigital EFTemail tocustomerUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Reach yourperformancegoalPostabout anERG onYammerVisit thewellnessportalReceive10/10 onMedalliaRespondto floorwalk (4x)COI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Signsomeoneup forMyAccountCOI- digitalwalkthroughw/customerRefer anagent toEBCRecognizeateammateRecommendChat featureto agent orcustomer(10x)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a new goal (share it)
  2. Post a floor walk
  3. Submit customer feedback in tracker
  4. Invest in you JDI time
  5. Sign customer up for EFT
  6. Submit customer feedback in tracker
  7. Suggest an IKE edit
  8. Receive 10/10 on Medallia
  9. Invest in you JDI time
  10. send digital EFT email to customer
  11. Update huddle stats daily
  12. Listen to two of your calls and identify caller type (2x)
  13. Reach your performance goal
  14. Post about an ERG on Yammer
  15. Visit the wellness portal
  16. Receive 10/10 on Medallia
  17. Respond to floor walk (4x)
  18. COI- digital walkthrough w/customer
  19. Call out for Missing Information (4x)
  20. Sign someone up for MyAccount
  21. COI- digital walkthrough w/customer
  22. Refer an agent to EBC
  23. Recognize a teammate
  24. Recommend Chat feature to agent or customer (10x)