Suggestan IKEeditSubmitcustomerfeedbackin trackerPost afloorwalkRecognizeateammateRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Signsomeoneup forMyAccountMake anew goal(share it)COI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaUpdatehuddlestats dailyReceive10/10 onMedalliaCall out forMissingInformation(4x)Reach yourperformancegoalRespondto floorwalk (4x)Signcustomerup forEFTVisit thewellnessportalInvest inyou JDItimeRefer anagent toEBCSubmitcustomerfeedbackin trackerPostabout anERG onYammersenddigital EFTemail tocustomerSuggestan IKEeditSubmitcustomerfeedbackin trackerPost afloorwalkRecognizeateammateRecommendChat featureto agent orcustomer(10x)Invest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Signsomeoneup forMyAccountMake anew goal(share it)COI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaUpdatehuddlestats dailyReceive10/10 onMedalliaCall out forMissingInformation(4x)Reach yourperformancegoalRespondto floorwalk (4x)Signcustomerup forEFTVisit thewellnessportalInvest inyou JDItimeRefer anagent toEBCSubmitcustomerfeedbackin trackerPostabout anERG onYammersenddigital EFTemail tocustomer

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suggest an IKE edit
  2. Submit customer feedback in tracker
  3. Post a floor walk
  4. Recognize a teammate
  5. Recommend Chat feature to agent or customer (10x)
  6. Invest in you JDI time
  7. Listen to two of your calls and identify caller type (2x)
  8. Sign someone up for MyAccount
  9. Make a new goal (share it)
  10. COI- digital walkthrough w/customer
  11. COI- digital walkthrough w/customer
  12. Receive 10/10 on Medallia
  13. Update huddle stats daily
  14. Receive 10/10 on Medallia
  15. Call out for Missing Information (4x)
  16. Reach your performance goal
  17. Respond to floor walk (4x)
  18. Sign customer up for EFT
  19. Visit the wellness portal
  20. Invest in you JDI time
  21. Refer an agent to EBC
  22. Submit customer feedback in tracker
  23. Post about an ERG on Yammer
  24. send digital EFT email to customer