Receive10/10 onMedalliaReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Signcustomerup forEFTRecognizeateammateInvest inyou JDItimeReceive10/10 onMedalliaPost afloorwalksenddigital EFTemail tocustomerCall out forMissingInformation(4x)Postabout anERG onYammerSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerUpdatehuddlestats dailySignsomeoneup forMyAccountSuggestan IKEeditMake anew goal(share it)Listen to twoof your callsand identifycaller type(2x)Visit thewellnessportalCOI- digitalwalkthroughw/customerInvest inyou JDItimeRefer anagent toEBCReceive10/10 onMedalliaReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Respondto floorwalk (4x)Signcustomerup forEFTRecognizeateammateInvest inyou JDItimeReceive10/10 onMedalliaPost afloorwalksenddigital EFTemail tocustomerCall out forMissingInformation(4x)Postabout anERG onYammerSubmitcustomerfeedbackin trackerCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerUpdatehuddlestats dailySignsomeoneup forMyAccountSuggestan IKEeditMake anew goal(share it)Listen to twoof your callsand identifycaller type(2x)Visit thewellnessportalCOI- digitalwalkthroughw/customerInvest inyou JDItimeRefer anagent toEBC

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive 10/10 on Medallia
  2. Reach your performance goal
  3. Recommend Chat feature to agent or customer (10x)
  4. Respond to floor walk (4x)
  5. Sign customer up for EFT
  6. Recognize a teammate
  7. Invest in you JDI time
  8. Receive 10/10 on Medallia
  9. Post a floor walk
  10. send digital EFT email to customer
  11. Call out for Missing Information (4x)
  12. Post about an ERG on Yammer
  13. Submit customer feedback in tracker
  14. COI- digital walkthrough w/customer
  15. Submit customer feedback in tracker
  16. Update huddle stats daily
  17. Sign someone up for MyAccount
  18. Suggest an IKE edit
  19. Make a new goal (share it)
  20. Listen to two of your calls and identify caller type (2x)
  21. Visit the wellness portal
  22. COI- digital walkthrough w/customer
  23. Invest in you JDI time
  24. Refer an agent to EBC