Make anew goal(share it)Suggestan IKEeditCOI- digitalwalkthroughw/customersenddigital EFTemail tocustomerPost afloorwalkRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaSubmitcustomerfeedbackin trackerInvest inyou JDItimeCall out forMissingInformation(4x)Visit thewellnessportalCOI- digitalwalkthroughw/customerPostabout anERG onYammerRecognizeateammateReceive10/10 onMedalliaReach yourperformancegoalRefer anagent toEBCSigncustomerup forEFTSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeRespondto floorwalk (4x)Signsomeoneup forMyAccountMake anew goal(share it)Suggestan IKEeditCOI- digitalwalkthroughw/customersenddigital EFTemail tocustomerPost afloorwalkRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaSubmitcustomerfeedbackin trackerInvest inyou JDItimeCall out forMissingInformation(4x)Visit thewellnessportalCOI- digitalwalkthroughw/customerPostabout anERG onYammerRecognizeateammateReceive10/10 onMedalliaReach yourperformancegoalRefer anagent toEBCSigncustomerup forEFTSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Invest inyou JDItimeRespondto floorwalk (4x)Signsomeoneup forMyAccount

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a new goal (share it)
  2. Suggest an IKE edit
  3. COI- digital walkthrough w/customer
  4. send digital EFT email to customer
  5. Post a floor walk
  6. Recommend Chat feature to agent or customer (10x)
  7. Receive 10/10 on Medallia
  8. Submit customer feedback in tracker
  9. Invest in you JDI time
  10. Call out for Missing Information (4x)
  11. Visit the wellness portal
  12. COI- digital walkthrough w/customer
  13. Post about an ERG on Yammer
  14. Recognize a teammate
  15. Receive 10/10 on Medallia
  16. Reach your performance goal
  17. Refer an agent to EBC
  18. Sign customer up for EFT
  19. Submit customer feedback in tracker
  20. Update huddle stats daily
  21. Listen to two of your calls and identify caller type (2x)
  22. Invest in you JDI time
  23. Respond to floor walk (4x)
  24. Sign someone up for MyAccount