Submitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerMake anew goal(share it)COI- digitalwalkthroughw/customerReceive10/10 onMedalliasenddigital EFTemail tocustomerSignsomeoneup forMyAccountPostabout anERG onYammerPost afloorwalkReach yourperformancegoalCOI- digitalwalkthroughw/customerSigncustomerup forEFTVisit thewellnessportalRespondto floorwalk (4x)Listen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)RecognizeateammateCall out forMissingInformation(4x)Invest inyou JDItimeInvest inyou JDItimeUpdatehuddlestats dailyRefer anagent toEBCSuggestan IKEeditSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerMake anew goal(share it)COI- digitalwalkthroughw/customerReceive10/10 onMedalliasenddigital EFTemail tocustomerSignsomeoneup forMyAccountPostabout anERG onYammerPost afloorwalkReach yourperformancegoalCOI- digitalwalkthroughw/customerSigncustomerup forEFTVisit thewellnessportalRespondto floorwalk (4x)Listen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)RecognizeateammateCall out forMissingInformation(4x)Invest inyou JDItimeInvest inyou JDItimeUpdatehuddlestats dailyRefer anagent toEBCSuggestan IKEedit

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit customer feedback in tracker
  2. Submit customer feedback in tracker
  3. Make a new goal (share it)
  4. COI- digital walkthrough w/customer
  5. Receive 10/10 on Medallia
  6. send digital EFT email to customer
  7. Sign someone up for MyAccount
  8. Post about an ERG on Yammer
  9. Post a floor walk
  10. Reach your performance goal
  11. COI- digital walkthrough w/customer
  12. Sign customer up for EFT
  13. Visit the wellness portal
  14. Respond to floor walk (4x)
  15. Listen to two of your calls and identify caller type (2x)
  16. Receive 10/10 on Medallia
  17. Recommend Chat feature to agent or customer (10x)
  18. Recognize a teammate
  19. Call out for Missing Information (4x)
  20. Invest in you JDI time
  21. Invest in you JDI time
  22. Update huddle stats daily
  23. Refer an agent to EBC
  24. Suggest an IKE edit