COI- digitalwalkthroughw/customersenddigital EFTemail tocustomerReceive10/10 onMedalliaRecognizeateammateCall out forMissingInformation(4x)Updatehuddlestats dailySubmitcustomerfeedbackin trackerRefer anagent toEBCSignsomeoneup forMyAccountSigncustomerup forEFTCOI- digitalwalkthroughw/customerPostabout anERG onYammerReach yourperformancegoalReceive10/10 onMedalliaRespondto floorwalk (4x)Invest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackerPost afloorwalkSuggestan IKEeditInvest inyou JDItimeRecommendChat featureto agent orcustomer(10x)Visit thewellnessportalMake anew goal(share it)COI- digitalwalkthroughw/customersenddigital EFTemail tocustomerReceive10/10 onMedalliaRecognizeateammateCall out forMissingInformation(4x)Updatehuddlestats dailySubmitcustomerfeedbackin trackerRefer anagent toEBCSignsomeoneup forMyAccountSigncustomerup forEFTCOI- digitalwalkthroughw/customerPostabout anERG onYammerReach yourperformancegoalReceive10/10 onMedalliaRespondto floorwalk (4x)Invest inyou JDItimeListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackerPost afloorwalkSuggestan IKEeditInvest inyou JDItimeRecommendChat featureto agent orcustomer(10x)Visit thewellnessportalMake anew goal(share it)

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. send digital EFT email to customer
  3. Receive 10/10 on Medallia
  4. Recognize a teammate
  5. Call out for Missing Information (4x)
  6. Update huddle stats daily
  7. Submit customer feedback in tracker
  8. Refer an agent to EBC
  9. Sign someone up for MyAccount
  10. Sign customer up for EFT
  11. COI- digital walkthrough w/customer
  12. Post about an ERG on Yammer
  13. Reach your performance goal
  14. Receive 10/10 on Medallia
  15. Respond to floor walk (4x)
  16. Invest in you JDI time
  17. Listen to two of your calls and identify caller type (2x)
  18. Submit customer feedback in tracker
  19. Post a floor walk
  20. Suggest an IKE edit
  21. Invest in you JDI time
  22. Recommend Chat feature to agent or customer (10x)
  23. Visit the wellness portal
  24. Make a new goal (share it)