Suggestan IKEeditRecommendChat featureto agent orcustomer(10x)Make anew goal(share it)Respondto floorwalk (4x)Receive10/10 onMedalliasenddigital EFTemail tocustomerPostabout anERG onYammerSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountRecognizeateammateCall out forMissingInformation(4x)Listen to twoof your callsand identifycaller type(2x)Invest inyou JDItimePost afloorwalkInvest inyou JDItimeReceive10/10 onMedalliaRefer anagent toEBCSigncustomerup forEFTCOI- digitalwalkthroughw/customerVisit thewellnessportalCOI- digitalwalkthroughw/customerReach yourperformancegoalSubmitcustomerfeedbackin trackerUpdatehuddlestats dailySuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Make anew goal(share it)Respondto floorwalk (4x)Receive10/10 onMedalliasenddigital EFTemail tocustomerPostabout anERG onYammerSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountRecognizeateammateCall out forMissingInformation(4x)Listen to twoof your callsand identifycaller type(2x)Invest inyou JDItimePost afloorwalkInvest inyou JDItimeReceive10/10 onMedalliaRefer anagent toEBCSigncustomerup forEFTCOI- digitalwalkthroughw/customerVisit thewellnessportalCOI- digitalwalkthroughw/customerReach yourperformancegoalSubmitcustomerfeedbackin trackerUpdatehuddlestats daily

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suggest an IKE edit
  2. Recommend Chat feature to agent or customer (10x)
  3. Make a new goal (share it)
  4. Respond to floor walk (4x)
  5. Receive 10/10 on Medallia
  6. send digital EFT email to customer
  7. Post about an ERG on Yammer
  8. Submit customer feedback in tracker
  9. Sign someone up for MyAccount
  10. Recognize a teammate
  11. Call out for Missing Information (4x)
  12. Listen to two of your calls and identify caller type (2x)
  13. Invest in you JDI time
  14. Post a floor walk
  15. Invest in you JDI time
  16. Receive 10/10 on Medallia
  17. Refer an agent to EBC
  18. Sign customer up for EFT
  19. COI- digital walkthrough w/customer
  20. Visit the wellness portal
  21. COI- digital walkthrough w/customer
  22. Reach your performance goal
  23. Submit customer feedback in tracker
  24. Update huddle stats daily