Postabout anERG onYammerSubmitcustomerfeedbackin trackersend EFTemail tocustomerPost afloorwalkRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Updatehuddlestats dailyReceive10/10 onMedalliaRespondto floorwalk (4x)Invest inyou JDITimeSubmitcustomerfeedbackin trackerMake anew goal(share it)Suggestan IKEeditInvest inyou JDITimeCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Reach yourperformancegoalRecognizeateammateSigncustomerup forEFTVisit thewellnessportalRefer anagent toEBCPostabout anERG onYammerSubmitcustomerfeedbackin trackersend EFTemail tocustomerPost afloorwalkRecommendChat featureto agent orcustomer(10x)COI- digitalwalkthroughw/customerCall out forMissingInformation(4x)Updatehuddlestats dailyReceive10/10 onMedalliaRespondto floorwalk (4x)Invest inyou JDITimeSubmitcustomerfeedbackin trackerMake anew goal(share it)Suggestan IKEeditInvest inyou JDITimeCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountReceive10/10 onMedalliaListen to twoof your callsand identifycaller type(2x)Reach yourperformancegoalRecognizeateammateSigncustomerup forEFTVisit thewellnessportalRefer anagent toEBC

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post about an ERG on Yammer
  2. Submit customer feedback in tracker
  3. send EFT email to customer
  4. Post a floor walk
  5. Recommend Chat feature to agent or customer (10x)
  6. COI- digital walkthrough w/customer
  7. Call out for Missing Information (4x)
  8. Update huddle stats daily
  9. Receive 10/10 on Medallia
  10. Respond to floor walk (4x)
  11. Invest in you JDI Time
  12. Submit customer feedback in tracker
  13. Make a new goal (share it)
  14. Suggest an IKE edit
  15. Invest in you JDI Time
  16. COI- digital walkthrough w/customer
  17. Sign someone up for MyAccount
  18. Receive 10/10 on Medallia
  19. Listen to two of your calls and identify caller type (2x)
  20. Reach your performance goal
  21. Recognize a teammate
  22. Sign customer up for EFT
  23. Visit the wellness portal
  24. Refer an agent to EBC