COI- digitalwalkthroughw/customerPost afloorwalkSigncustomerup forEFTSignsomeoneup forMyAccountListen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Invest inyou JDITimeSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyReceive10/10 onMedalliaMake anew goal(share it)Receive10/10 onMedalliaVisit thewellnessportalRefer anagent toEBCPostabout anERG onYammerCall out forMissingInformation(4x)Submitcustomerfeedbackin trackerReach yourperformancegoalCOI- digitalwalkthroughw/customerRespondto floorwalk (4x)Invest inyou JDITimesend EFTemail tocustomerRecognizeateammateSuggestan IKEeditCOI- digitalwalkthroughw/customerPost afloorwalkSigncustomerup forEFTSignsomeoneup forMyAccountListen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Invest inyou JDITimeSubmitcustomerfeedbackin trackerUpdatehuddlestats dailyReceive10/10 onMedalliaMake anew goal(share it)Receive10/10 onMedalliaVisit thewellnessportalRefer anagent toEBCPostabout anERG onYammerCall out forMissingInformation(4x)Submitcustomerfeedbackin trackerReach yourperformancegoalCOI- digitalwalkthroughw/customerRespondto floorwalk (4x)Invest inyou JDITimesend EFTemail tocustomerRecognizeateammateSuggestan IKEedit

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. Post a floor walk
  3. Sign customer up for EFT
  4. Sign someone up for MyAccount
  5. Listen to two of your calls and identify caller type (2x)
  6. Recommend Chat feature to agent or customer (10x)
  7. Invest in you JDI Time
  8. Submit customer feedback in tracker
  9. Update huddle stats daily
  10. Receive 10/10 on Medallia
  11. Make a new goal (share it)
  12. Receive 10/10 on Medallia
  13. Visit the wellness portal
  14. Refer an agent to EBC
  15. Post about an ERG on Yammer
  16. Call out for Missing Information (4x)
  17. Submit customer feedback in tracker
  18. Reach your performance goal
  19. COI- digital walkthrough w/customer
  20. Respond to floor walk (4x)
  21. Invest in you JDI Time
  22. send EFT email to customer
  23. Recognize a teammate
  24. Suggest an IKE edit