COI- digitalwalkthroughw/customerPost afloorwalkSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Invest inyou JDITimePostabout anERG onYammerSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaInvest inyou JDITimeCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaCall out forMissingInformation(4x)Listen to twoof your callsand identifycaller type(2x)Visit thewellnessportalRefer anagent toEBCSuggestan IKEeditUpdatehuddlestats dailyRespondto floorwalk (4x)Make anew goal(share it)send EFTemail tocustomerSigncustomerup forEFTReach yourperformancegoalRecognizeateammateCOI- digitalwalkthroughw/customerPost afloorwalkSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Invest inyou JDITimePostabout anERG onYammerSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaInvest inyou JDITimeCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaCall out forMissingInformation(4x)Listen to twoof your callsand identifycaller type(2x)Visit thewellnessportalRefer anagent toEBCSuggestan IKEeditUpdatehuddlestats dailyRespondto floorwalk (4x)Make anew goal(share it)send EFTemail tocustomerSigncustomerup forEFTReach yourperformancegoalRecognizeateammate

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. Post a floor walk
  3. Submit customer feedback in tracker
  4. Recommend Chat feature to agent or customer (10x)
  5. Invest in you JDI Time
  6. Post about an ERG on Yammer
  7. Sign someone up for MyAccount
  8. Submit customer feedback in tracker
  9. Receive 10/10 on Medallia
  10. Invest in you JDI Time
  11. COI- digital walkthrough w/customer
  12. Receive 10/10 on Medallia
  13. Call out for Missing Information (4x)
  14. Listen to two of your calls and identify caller type (2x)
  15. Visit the wellness portal
  16. Refer an agent to EBC
  17. Suggest an IKE edit
  18. Update huddle stats daily
  19. Respond to floor walk (4x)
  20. Make a new goal (share it)
  21. send EFT email to customer
  22. Sign customer up for EFT
  23. Reach your performance goal
  24. Recognize a teammate