RecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackerSignsomeoneup forMyAccountVisit thewellnessportalUpdatehuddlestats dailyInvest inyou JDITimeCall out forMissingInformation(4x)Respondto floorwalk (4x)send EFTemail tocustomerRefer anagent toEBCReceive10/10 onMedalliaSuggestan IKEeditSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaInvest inyou JDITimeCOI- digitalwalkthroughw/customerSigncustomerup forEFTMake anew goal(share it)RecognizeateammateCOI- digitalwalkthroughw/customerPost afloorwalkReach yourperformancegoalRecommendChat featureto agent orcustomer(10x)Postabout anERG onYammerListen to twoof your callsand identifycaller type(2x)Submitcustomerfeedbackin trackerSignsomeoneup forMyAccountVisit thewellnessportalUpdatehuddlestats dailyInvest inyou JDITimeCall out forMissingInformation(4x)Respondto floorwalk (4x)send EFTemail tocustomerRefer anagent toEBCReceive10/10 onMedalliaSuggestan IKEeditSubmitcustomerfeedbackin trackerReceive10/10 onMedalliaInvest inyou JDITimeCOI- digitalwalkthroughw/customerSigncustomerup forEFTMake anew goal(share it)RecognizeateammateCOI- digitalwalkthroughw/customerPost afloorwalkReach yourperformancegoal

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend Chat feature to agent or customer (10x)
  2. Post about an ERG on Yammer
  3. Listen to two of your calls and identify caller type (2x)
  4. Submit customer feedback in tracker
  5. Sign someone up for MyAccount
  6. Visit the wellness portal
  7. Update huddle stats daily
  8. Invest in you JDI Time
  9. Call out for Missing Information (4x)
  10. Respond to floor walk (4x)
  11. send EFT email to customer
  12. Refer an agent to EBC
  13. Receive 10/10 on Medallia
  14. Suggest an IKE edit
  15. Submit customer feedback in tracker
  16. Receive 10/10 on Medallia
  17. Invest in you JDI Time
  18. COI- digital walkthrough w/customer
  19. Sign customer up for EFT
  20. Make a new goal (share it)
  21. Recognize a teammate
  22. COI- digital walkthrough w/customer
  23. Post a floor walk
  24. Reach your performance goal