send EFTemail tocustomerSubmitcustomerfeedbackin trackerVisit thewellnessportalCall out forMissingInformation(4x)Postabout anERG onYammerRecognizeateammateUpdatehuddlestats dailyReceive10/10 onMedalliaReach yourperformancegoalReceive10/10 onMedalliaInvest inyou JDITimeInvest inyou JDITimeMake anew goal(share it)Suggestan IKEeditPost afloorwalkCOI- digitalwalkthroughw/customerListen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTRespondto floorwalk (4x)Signsomeoneup forMyAccountSubmitcustomerfeedbackin trackerRefer anagent toEBCCOI- digitalwalkthroughw/customersend EFTemail tocustomerSubmitcustomerfeedbackin trackerVisit thewellnessportalCall out forMissingInformation(4x)Postabout anERG onYammerRecognizeateammateUpdatehuddlestats dailyReceive10/10 onMedalliaReach yourperformancegoalReceive10/10 onMedalliaInvest inyou JDITimeInvest inyou JDITimeMake anew goal(share it)Suggestan IKEeditPost afloorwalkCOI- digitalwalkthroughw/customerListen to twoof your callsand identifycaller type(2x)RecommendChat featureto agent orcustomer(10x)Signcustomerup forEFTRespondto floorwalk (4x)Signsomeoneup forMyAccountSubmitcustomerfeedbackin trackerRefer anagent toEBCCOI- digitalwalkthroughw/customer

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. send EFT email to customer
  2. Submit customer feedback in tracker
  3. Visit the wellness portal
  4. Call out for Missing Information (4x)
  5. Post about an ERG on Yammer
  6. Recognize a teammate
  7. Update huddle stats daily
  8. Receive 10/10 on Medallia
  9. Reach your performance goal
  10. Receive 10/10 on Medallia
  11. Invest in you JDI Time
  12. Invest in you JDI Time
  13. Make a new goal (share it)
  14. Suggest an IKE edit
  15. Post a floor walk
  16. COI- digital walkthrough w/customer
  17. Listen to two of your calls and identify caller type (2x)
  18. Recommend Chat feature to agent or customer (10x)
  19. Sign customer up for EFT
  20. Respond to floor walk (4x)
  21. Sign someone up for MyAccount
  22. Submit customer feedback in tracker
  23. Refer an agent to EBC
  24. COI- digital walkthrough w/customer