Listen to twoof your callsand identifycaller type(2x)Updatehuddlestats dailyReach yourperformancegoalSigncustomerup forEFTsend EFTemail tocustomerInvest inyou JDITimeCall out forMissingInformation(4x)Post afloorwalkInvest inyou JDITimeCOI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaMake anew goal(share it)Respondto floorwalk (4x)Refer anagent toEBCSignsomeoneup forMyAccountReceive10/10 onMedalliaRecognizeateammateSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerPostabout anERG onYammerVisit thewellnessportalSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Listen to twoof your callsand identifycaller type(2x)Updatehuddlestats dailyReach yourperformancegoalSigncustomerup forEFTsend EFTemail tocustomerInvest inyou JDITimeCall out forMissingInformation(4x)Post afloorwalkInvest inyou JDITimeCOI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerReceive10/10 onMedalliaMake anew goal(share it)Respondto floorwalk (4x)Refer anagent toEBCSignsomeoneup forMyAccountReceive10/10 onMedalliaRecognizeateammateSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerPostabout anERG onYammerVisit thewellnessportalSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Listen to two of your calls and identify caller type (2x)
  2. Update huddle stats daily
  3. Reach your performance goal
  4. Sign customer up for EFT
  5. send EFT email to customer
  6. Invest in you JDI Time
  7. Call out for Missing Information (4x)
  8. Post a floor walk
  9. Invest in you JDI Time
  10. COI- digital walkthrough w/customer
  11. COI- digital walkthrough w/customer
  12. Receive 10/10 on Medallia
  13. Make a new goal (share it)
  14. Respond to floor walk (4x)
  15. Refer an agent to EBC
  16. Sign someone up for MyAccount
  17. Receive 10/10 on Medallia
  18. Recognize a teammate
  19. Submit customer feedback in tracker
  20. Submit customer feedback in tracker
  21. Post about an ERG on Yammer
  22. Visit the wellness portal
  23. Suggest an IKE edit
  24. Recommend Chat feature to agent or customer (10x)