Suggestan IKEeditRecommendChat featureto agent orcustomer(10x)Call out forMissingInformation(4x)Invest inyou JDITimeMake anew goal(share it)Post afloorwalkSignsomeoneup forMyAccountRecognizeateammateListen to twoof your callsand identifycaller type(2x)COI- digitalwalkthroughw/customerSigncustomerup forEFTInvest inyou JDITimePostabout anERG onYammerUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerVisit thewellnessportalReceive10/10 onMedalliaRefer anagent toEBCReceive10/10 onMedalliaSubmitcustomerfeedbackin trackersend EFTemail tocustomerRespondto floorwalk (4x)Submitcustomerfeedbackin trackerReach yourperformancegoalSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Call out forMissingInformation(4x)Invest inyou JDITimeMake anew goal(share it)Post afloorwalkSignsomeoneup forMyAccountRecognizeateammateListen to twoof your callsand identifycaller type(2x)COI- digitalwalkthroughw/customerSigncustomerup forEFTInvest inyou JDITimePostabout anERG onYammerUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerVisit thewellnessportalReceive10/10 onMedalliaRefer anagent toEBCReceive10/10 onMedalliaSubmitcustomerfeedbackin trackersend EFTemail tocustomerRespondto floorwalk (4x)Submitcustomerfeedbackin trackerReach yourperformancegoal

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suggest an IKE edit
  2. Recommend Chat feature to agent or customer (10x)
  3. Call out for Missing Information (4x)
  4. Invest in you JDI Time
  5. Make a new goal (share it)
  6. Post a floor walk
  7. Sign someone up for MyAccount
  8. Recognize a teammate
  9. Listen to two of your calls and identify caller type (2x)
  10. COI- digital walkthrough w/customer
  11. Sign customer up for EFT
  12. Invest in you JDI Time
  13. Post about an ERG on Yammer
  14. Update huddle stats daily
  15. COI- digital walkthrough w/customer
  16. Visit the wellness portal
  17. Receive 10/10 on Medallia
  18. Refer an agent to EBC
  19. Receive 10/10 on Medallia
  20. Submit customer feedback in tracker
  21. send EFT email to customer
  22. Respond to floor walk (4x)
  23. Submit customer feedback in tracker
  24. Reach your performance goal