RecognizeateammateCOI- digitalwalkthroughw/customerPostabout anERG onYammerReceive10/10 onMedalliasend EFTemail tocustomerSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaUpdatehuddlestats dailySubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerPost afloorwalkVisit thewellnessportalRefer anagent toEBCSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Reach yourperformancegoalInvest inyou JDITimeInvest inyou JDITimeMake anew goal(share it)Call out forMissingInformation(4x)Respondto floorwalk (4x)RecognizeateammateCOI- digitalwalkthroughw/customerPostabout anERG onYammerReceive10/10 onMedalliasend EFTemail tocustomerSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Receive10/10 onMedalliaUpdatehuddlestats dailySubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerPost afloorwalkVisit thewellnessportalRefer anagent toEBCSuggestan IKEeditRecommendChat featureto agent orcustomer(10x)Reach yourperformancegoalInvest inyou JDITimeInvest inyou JDITimeMake anew goal(share it)Call out forMissingInformation(4x)Respondto floorwalk (4x)

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Recognize a teammate
  2. COI- digital walkthrough w/customer
  3. Post about an ERG on Yammer
  4. Receive 10/10 on Medallia
  5. send EFT email to customer
  6. Sign customer up for EFT
  7. Listen to two of your calls and identify caller type (2x)
  8. Receive 10/10 on Medallia
  9. Update huddle stats daily
  10. Submit customer feedback in tracker
  11. Sign someone up for MyAccount
  12. COI- digital walkthrough w/customer
  13. Submit customer feedback in tracker
  14. Post a floor walk
  15. Visit the wellness portal
  16. Refer an agent to EBC
  17. Suggest an IKE edit
  18. Recommend Chat feature to agent or customer (10x)
  19. Reach your performance goal
  20. Invest in you JDI Time
  21. Invest in you JDI Time
  22. Make a new goal (share it)
  23. Call out for Missing Information (4x)
  24. Respond to floor walk (4x)