send EFTemail tocustomerCall out forMissingInformation(4x)Submitcustomerfeedbackin trackerInvest inyou JDITimeVisit thewellnessportalInvest inyou JDITimeReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Respondto floorwalk (4x)Receive10/10 onMedalliaPostabout anERG onYammerSuggestan IKEeditMake anew goal(share it)RecommendChat featureto agent orcustomer(10x)Submitcustomerfeedbackin trackerRefer anagent toEBCReach yourperformancegoalSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerPost afloorwalkRecognizeateammatesend EFTemail tocustomerCall out forMissingInformation(4x)Submitcustomerfeedbackin trackerInvest inyou JDITimeVisit thewellnessportalInvest inyou JDITimeReceive10/10 onMedalliaCOI- digitalwalkthroughw/customerSigncustomerup forEFTListen to twoof your callsand identifycaller type(2x)Respondto floorwalk (4x)Receive10/10 onMedalliaPostabout anERG onYammerSuggestan IKEeditMake anew goal(share it)RecommendChat featureto agent orcustomer(10x)Submitcustomerfeedbackin trackerRefer anagent toEBCReach yourperformancegoalSignsomeoneup forMyAccountUpdatehuddlestats dailyCOI- digitalwalkthroughw/customerPost afloorwalkRecognizeateammate

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. send EFT email to customer
  2. Call out for Missing Information (4x)
  3. Submit customer feedback in tracker
  4. Invest in you JDI Time
  5. Visit the wellness portal
  6. Invest in you JDI Time
  7. Receive 10/10 on Medallia
  8. COI- digital walkthrough w/customer
  9. Sign customer up for EFT
  10. Listen to two of your calls and identify caller type (2x)
  11. Respond to floor walk (4x)
  12. Receive 10/10 on Medallia
  13. Post about an ERG on Yammer
  14. Suggest an IKE edit
  15. Make a new goal (share it)
  16. Recommend Chat feature to agent or customer (10x)
  17. Submit customer feedback in tracker
  18. Refer an agent to EBC
  19. Reach your performance goal
  20. Sign someone up for MyAccount
  21. Update huddle stats daily
  22. COI- digital walkthrough w/customer
  23. Post a floor walk
  24. Recognize a teammate