Signsomeoneup forMyAccountSubmitcustomerfeedbackin trackerSuggestan IKEeditRecognizeateammateListen to twoof your callsand identifycaller type(2x)Invest inyou JDITimeCall out forMissingInformation(4x)send EFTemail tocustomerReach yourperformancegoalSigncustomerup forEFTReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaUpdatehuddlestats dailyPostabout anERG onYammerInvest inyou JDITimeVisit thewellnessportalPost afloorwalkRefer anagent toEBCMake anew goal(share it)Respondto floorwalk (4x)COI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerSignsomeoneup forMyAccountSubmitcustomerfeedbackin trackerSuggestan IKEeditRecognizeateammateListen to twoof your callsand identifycaller type(2x)Invest inyou JDITimeCall out forMissingInformation(4x)send EFTemail tocustomerReach yourperformancegoalSigncustomerup forEFTReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Receive10/10 onMedalliaUpdatehuddlestats dailyPostabout anERG onYammerInvest inyou JDITimeVisit thewellnessportalPost afloorwalkRefer anagent toEBCMake anew goal(share it)Respondto floorwalk (4x)COI- digitalwalkthroughw/customerCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin tracker

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign someone up for MyAccount
  2. Submit customer feedback in tracker
  3. Suggest an IKE edit
  4. Recognize a teammate
  5. Listen to two of your calls and identify caller type (2x)
  6. Invest in you JDI Time
  7. Call out for Missing Information (4x)
  8. send EFT email to customer
  9. Reach your performance goal
  10. Sign customer up for EFT
  11. Receive 10/10 on Medallia
  12. Recommend Chat feature to agent or customer (10x)
  13. Receive 10/10 on Medallia
  14. Update huddle stats daily
  15. Post about an ERG on Yammer
  16. Invest in you JDI Time
  17. Visit the wellness portal
  18. Post a floor walk
  19. Refer an agent to EBC
  20. Make a new goal (share it)
  21. Respond to floor walk (4x)
  22. COI- digital walkthrough w/customer
  23. COI- digital walkthrough w/customer
  24. Submit customer feedback in tracker