Invest inyou JDITimeRespondto floorwalk (4x)Receive10/10 onMedalliaPost afloorwalksend EFTemail tocustomerInvest inyou JDITimeReach yourperformancegoalSignsomeoneup forMyAccountReceive10/10 onMedalliaUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCVisit thewellnessportalSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Call out forMissingInformation(4x)Suggestan IKEeditRecognizeateammateCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerPostabout anERG onYammerSigncustomerup forEFTCOI- digitalwalkthroughw/customerMake anew goal(share it)Invest inyou JDITimeRespondto floorwalk (4x)Receive10/10 onMedalliaPost afloorwalksend EFTemail tocustomerInvest inyou JDITimeReach yourperformancegoalSignsomeoneup forMyAccountReceive10/10 onMedalliaUpdatehuddlestats dailyListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCVisit thewellnessportalSubmitcustomerfeedbackin trackerRecommendChat featureto agent orcustomer(10x)Call out forMissingInformation(4x)Suggestan IKEeditRecognizeateammateCOI- digitalwalkthroughw/customerSubmitcustomerfeedbackin trackerPostabout anERG onYammerSigncustomerup forEFTCOI- digitalwalkthroughw/customerMake anew goal(share it)

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invest in you JDI Time
  2. Respond to floor walk (4x)
  3. Receive 10/10 on Medallia
  4. Post a floor walk
  5. send EFT email to customer
  6. Invest in you JDI Time
  7. Reach your performance goal
  8. Sign someone up for MyAccount
  9. Receive 10/10 on Medallia
  10. Update huddle stats daily
  11. Listen to two of your calls and identify caller type (2x)
  12. Refer an agent to EBC
  13. Visit the wellness portal
  14. Submit customer feedback in tracker
  15. Recommend Chat feature to agent or customer (10x)
  16. Call out for Missing Information (4x)
  17. Suggest an IKE edit
  18. Recognize a teammate
  19. COI- digital walkthrough w/customer
  20. Submit customer feedback in tracker
  21. Post about an ERG on Yammer
  22. Sign customer up for EFT
  23. COI- digital walkthrough w/customer
  24. Make a new goal (share it)