Make anew goal(share it)Submitcustomerfeedbackin trackerListen to twoof your callsand identifycaller type(2x)Postabout anERG onYammerReach yourperformancegoalInvest inyou JDITimeRecognizeateammateRespondto floorwalk (4x)send EFTemail tocustomerReceive10/10 onMedalliaInvest inyou JDITimeSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)COI- digitalwalkthroughw/customerSignsomeoneup forMyAccountRecommendChat featureto agent orcustomer(10x)Updatehuddlestats dailyCOI- digitalwalkthroughw/customerPost afloorwalkSuggestan IKEeditReceive10/10 onMedalliaSigncustomerup forEFTRefer anagent toEBCVisit thewellnessportalMake anew goal(share it)Submitcustomerfeedbackin trackerListen to twoof your callsand identifycaller type(2x)Postabout anERG onYammerReach yourperformancegoalInvest inyou JDITimeRecognizeateammateRespondto floorwalk (4x)send EFTemail tocustomerReceive10/10 onMedalliaInvest inyou JDITimeSubmitcustomerfeedbackin trackerCall out forMissingInformation(4x)COI- digitalwalkthroughw/customerSignsomeoneup forMyAccountRecommendChat featureto agent orcustomer(10x)Updatehuddlestats dailyCOI- digitalwalkthroughw/customerPost afloorwalkSuggestan IKEeditReceive10/10 onMedalliaSigncustomerup forEFTRefer anagent toEBCVisit thewellnessportal

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Make a new goal (share it)
  2. Submit customer feedback in tracker
  3. Listen to two of your calls and identify caller type (2x)
  4. Post about an ERG on Yammer
  5. Reach your performance goal
  6. Invest in you JDI Time
  7. Recognize a teammate
  8. Respond to floor walk (4x)
  9. send EFT email to customer
  10. Receive 10/10 on Medallia
  11. Invest in you JDI Time
  12. Submit customer feedback in tracker
  13. Call out for Missing Information (4x)
  14. COI- digital walkthrough w/customer
  15. Sign someone up for MyAccount
  16. Recommend Chat feature to agent or customer (10x)
  17. Update huddle stats daily
  18. COI- digital walkthrough w/customer
  19. Post a floor walk
  20. Suggest an IKE edit
  21. Receive 10/10 on Medallia
  22. Sign customer up for EFT
  23. Refer an agent to EBC
  24. Visit the wellness portal