COI- digitalwalkthroughw/customerRespondto floorwalk (4x)Make anew goal(share it)Updatehuddlestats dailySigncustomerup forEFTsend EFTemail tocustomerVisit thewellnessportalPostabout anERG onYammerReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Suggestan IKEeditReach yourperformancegoalCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountCall out forMissingInformation(4x)Invest inyou JDITimeListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerPost afloorwalkInvest inyou JDITimeRecognizeateammateCOI- digitalwalkthroughw/customerRespondto floorwalk (4x)Make anew goal(share it)Updatehuddlestats dailySigncustomerup forEFTsend EFTemail tocustomerVisit thewellnessportalPostabout anERG onYammerReceive10/10 onMedalliaRecommendChat featureto agent orcustomer(10x)Suggestan IKEeditReach yourperformancegoalCOI- digitalwalkthroughw/customerSignsomeoneup forMyAccountCall out forMissingInformation(4x)Invest inyou JDITimeListen to twoof your callsand identifycaller type(2x)Refer anagent toEBCReceive10/10 onMedalliaSubmitcustomerfeedbackin trackerSubmitcustomerfeedbackin trackerPost afloorwalkInvest inyou JDITimeRecognizeateammate

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COI- digital walkthrough w/customer
  2. Respond to floor walk (4x)
  3. Make a new goal (share it)
  4. Update huddle stats daily
  5. Sign customer up for EFT
  6. send EFT email to customer
  7. Visit the wellness portal
  8. Post about an ERG on Yammer
  9. Receive 10/10 on Medallia
  10. Recommend Chat feature to agent or customer (10x)
  11. Suggest an IKE edit
  12. Reach your performance goal
  13. COI- digital walkthrough w/customer
  14. Sign someone up for MyAccount
  15. Call out for Missing Information (4x)
  16. Invest in you JDI Time
  17. Listen to two of your calls and identify caller type (2x)
  18. Refer an agent to EBC
  19. Receive 10/10 on Medallia
  20. Submit customer feedback in tracker
  21. Submit customer feedback in tracker
  22. Post a floor walk
  23. Invest in you JDI Time
  24. Recognize a teammate