8 minuteAverageHandleTime25CallsAnswer aQuestionin a Chat40.0%ServiceLevel1-30CallDay1- 35callday3-25CallDays0RonasGive aTeammatea Kudos90/aboveQA1 Week0 Ronas< 10 minhandletime5- 25calldaysAttendP&CHuddle4-25calldaysPerfectattendance(2 weeks)Use aKCSArticleDrink 70Oz ofWaterResolveanEstimatedAudit Call90%+QAScoreTake aSelfie withStephenLearn a funfact about aTeamMember2-25calldays5 PIAPCCompleted8 minuteAverageHandleTime25CallsAnswer aQuestionin a Chat40.0%ServiceLevel1-30CallDay1- 35callday3-25CallDays0RonasGive aTeammatea Kudos90/aboveQA1 Week0 Ronas< 10 minhandletime5- 25calldaysAttendP&CHuddle4-25calldaysPerfectattendance(2 weeks)Use aKCSArticleDrink 70Oz ofWaterResolveanEstimatedAudit Call90%+QAScoreTake aSelfie withStephenLearn a funfact about aTeamMember2-25calldays5 PIAPCCompleted

PIA Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 8 minute Average Handle Time
  2. 25 Calls
  3. Answer a Question in a Chat
  4. 40.0% Service Level
  5. 1-30 Call Day
  6. 1- 35 call day
  7. 3-25 Call Days
  8. 0 Ronas
  9. Give a Teammate a Kudos
  10. 90/above QA
  11. 1 Week 0 Ronas
  12. < 10 min handle time
  13. 5- 25 call days
  14. Attend P&C Huddle
  15. 4-25 call days
  16. Perfect attendance (2 weeks)
  17. Use a KCS Article
  18. Drink 70 Oz of Water
  19. Resolve an Estimated Audit Call
  20. 90%+ QA Score
  21. Take a Selfie with Stephen
  22. Learn a fun fact about a Team Member
  23. 2-25 call days
  24. 5 PIAPC Completed