90/aboveQAAnswer aQuestionin a Chat8 minuteAverageHandleTimeDrink 70Oz ofWater3-25CallDays5- 25calldaysUse aKCSArticle0Ronas4-25calldays1 Week0 RonasResolveanEstimatedAudit Call< 10 minhandletime40.0%ServiceLevel1- 35callday90%+QAScore25CallsAttendP&CHuddlePerfectattendance(2 weeks)Learn a funfact about aTeamMember1-30CallDay5 PIAPCCompletedTake aSelfie withStephen2-25calldaysGive aTeammatea Kudos90/aboveQAAnswer aQuestionin a Chat8 minuteAverageHandleTimeDrink 70Oz ofWater3-25CallDays5- 25calldaysUse aKCSArticle0Ronas4-25calldays1 Week0 RonasResolveanEstimatedAudit Call< 10 minhandletime40.0%ServiceLevel1- 35callday90%+QAScore25CallsAttendP&CHuddlePerfectattendance(2 weeks)Learn a funfact about aTeamMember1-30CallDay5 PIAPCCompletedTake aSelfie withStephen2-25calldaysGive aTeammatea Kudos

PIA Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90/above QA
  2. Answer a Question in a Chat
  3. 8 minute Average Handle Time
  4. Drink 70 Oz of Water
  5. 3-25 Call Days
  6. 5- 25 call days
  7. Use a KCS Article
  8. 0 Ronas
  9. 4-25 call days
  10. 1 Week 0 Ronas
  11. Resolve an Estimated Audit Call
  12. < 10 min handle time
  13. 40.0% Service Level
  14. 1- 35 call day
  15. 90%+ QA Score
  16. 25 Calls
  17. Attend P&C Huddle
  18. Perfect attendance (2 weeks)
  19. Learn a fun fact about a Team Member
  20. 1-30 Call Day
  21. 5 PIAPC Completed
  22. Take a Selfie with Stephen
  23. 2-25 call days
  24. Give a Teammate a Kudos