4-25calldays< 10 minhandletime5- 25calldaysUse aKCSArticle90/aboveQA1 Week0 RonasAttendP&CHuddle25Calls5 PIAPCCompletedLearn a funfact about aTeamMemberPerfectattendance(2 weeks)1- 35callday40.0%ServiceLevel8 minuteAverageHandleTime1-30CallDay0RonasResolveanEstimatedAudit Call2-25calldaysAnswer aQuestionin a ChatGive aTeammatea KudosTake aSelfie withStephen90%+QAScore3-25CallDaysDrink 70Oz ofWater4-25calldays< 10 minhandletime5- 25calldaysUse aKCSArticle90/aboveQA1 Week0 RonasAttendP&CHuddle25Calls5 PIAPCCompletedLearn a funfact about aTeamMemberPerfectattendance(2 weeks)1- 35callday40.0%ServiceLevel8 minuteAverageHandleTime1-30CallDay0RonasResolveanEstimatedAudit Call2-25calldaysAnswer aQuestionin a ChatGive aTeammatea KudosTake aSelfie withStephen90%+QAScore3-25CallDaysDrink 70Oz ofWater

PIA Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4-25 call days
  2. < 10 min handle time
  3. 5- 25 call days
  4. Use a KCS Article
  5. 90/above QA
  6. 1 Week 0 Ronas
  7. Attend P&C Huddle
  8. 25 Calls
  9. 5 PIAPC Completed
  10. Learn a fun fact about a Team Member
  11. Perfect attendance (2 weeks)
  12. 1- 35 call day
  13. 40.0% Service Level
  14. 8 minute Average Handle Time
  15. 1-30 Call Day
  16. 0 Ronas
  17. Resolve an Estimated Audit Call
  18. 2-25 call days
  19. Answer a Question in a Chat
  20. Give a Teammate a Kudos
  21. Take a Selfie with Stephen
  22. 90%+ QA Score
  23. 3-25 Call Days
  24. Drink 70 Oz of Water