Didn'tcheck theMerakiARPNotusing theremplateImpropertransferEndingcall beforeissue isresolvedTraineeforgot tochangestates inFive9Didn'tcreatetheir owncaseCustomercontactinfo isincorrectNotthreadingrepliesDidn'tthreada replyCalled thetrainer thewrong nameagainExcessiveTS for aSMNNonotesin caseDidn'tmake aport mapAsking thesamequestionmultipletimesTraineeforgetseverythingthey learnedfrom trainingWrongaccountpulled upTraineeshocked acustomerliedTraineearguingwith youTraineehas a badattitudeDuplicatecasesNoMerakilinkFR MerakiwithoutapprovalEverythingis a 5alarm fireNotcheckingin at 15minsDidn'tcheck theMerakiARPNotusing theremplateImpropertransferEndingcall beforeissue isresolvedTraineeforgot tochangestates inFive9Didn'tcreatetheir owncaseCustomercontactinfo isincorrectNotthreadingrepliesDidn'tthreada replyCalled thetrainer thewrong nameagainExcessiveTS for aSMNNonotesin caseDidn'tmake aport mapAsking thesamequestionmultipletimesTraineeforgetseverythingthey learnedfrom trainingWrongaccountpulled upTraineeshocked acustomerliedTraineearguingwith youTraineehas a badattitudeDuplicatecasesNoMerakilinkFR MerakiwithoutapprovalEverythingis a 5alarm fireNotcheckingin at 15mins

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't check the Meraki ARP
  2. Not using the remplate
  3. Improper transfer
  4. Ending call before issue is resolved
  5. Trainee forgot to change states in Five9
  6. Didn't create their own case
  7. Customer contact info is incorrect
  8. Not threading replies
  9. Didn't thread a reply
  10. Called the trainer the wrong name again
  11. Excessive TS for a SMN
  12. No notes in case
  13. Didn't make a port map
  14. Asking the same question multiple times
  15. Trainee forgets everything they learned from training
  16. Wrong account pulled up
  17. Trainee shocked a customer lied
  18. Trainee arguing with you
  19. Trainee has a bad attitude
  20. Duplicate cases
  21. No Meraki link
  22. FR Meraki without approval
  23. Everything is a 5 alarm fire
  24. Not checking in at 15 mins