Notcheckingin at 15minsEndingcall beforeissue isresolvedDidn'tcheck theMerakiARPDidn'tcreatetheir owncaseExcessiveTS for aSMNTraineeforgetseverythingthey learnedfrom trainingAsking thesamequestionmultipletimesImpropertransferCalled thetrainer thewrong nameagainFR MerakiwithoutapprovalDuplicatecasesTraineehas a badattitudeNoMerakilinkNotthreadingrepliesTraineeshocked acustomerliedEverythingis a 5alarm fireTraineearguingwith youNonotesin caseCustomercontactinfo isincorrectNotusing theremplateDidn'tmake aport mapTraineeforgot tochangestates inFive9Wrongaccountpulled upDidn'tthreada replyNotcheckingin at 15minsEndingcall beforeissue isresolvedDidn'tcheck theMerakiARPDidn'tcreatetheir owncaseExcessiveTS for aSMNTraineeforgetseverythingthey learnedfrom trainingAsking thesamequestionmultipletimesImpropertransferCalled thetrainer thewrong nameagainFR MerakiwithoutapprovalDuplicatecasesTraineehas a badattitudeNoMerakilinkNotthreadingrepliesTraineeshocked acustomerliedEverythingis a 5alarm fireTraineearguingwith youNonotesin caseCustomercontactinfo isincorrectNotusing theremplateDidn'tmake aport mapTraineeforgot tochangestates inFive9Wrongaccountpulled upDidn'tthreada reply

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Not checking in at 15 mins
  2. Ending call before issue is resolved
  3. Didn't check the Meraki ARP
  4. Didn't create their own case
  5. Excessive TS for a SMN
  6. Trainee forgets everything they learned from training
  7. Asking the same question multiple times
  8. Improper transfer
  9. Called the trainer the wrong name again
  10. FR Meraki without approval
  11. Duplicate cases
  12. Trainee has a bad attitude
  13. No Meraki link
  14. Not threading replies
  15. Trainee shocked a customer lied
  16. Everything is a 5 alarm fire
  17. Trainee arguing with you
  18. No notes in case
  19. Customer contact info is incorrect
  20. Not using the remplate
  21. Didn't make a port map
  22. Trainee forgot to change states in Five9
  23. Wrong account pulled up
  24. Didn't thread a reply