Didn'tcreatetheir owncaseExcessiveTS for aSMNAsking thesamequestionmultipletimesTraineehas a badattitudeFR MerakiwithoutapprovalTraineeforgetseverythingthey learnedfrom trainingNoMerakilinkDidn'tcheck theMerakiARPEndingcall beforeissue isresolvedImpropertransferTraineeforgot tochangestates inFive9Nonotesin caseTraineeshocked acustomerliedNotusing theremplateCustomercontactinfo isincorrectEverythingis a 5alarm fireDidn'tthreada replyDidn'tmake aport mapCalled thetrainer thewrong nameagainDuplicatecasesTraineearguingwith youNotcheckingin at 15minsNotthreadingrepliesWrongaccountpulled upDidn'tcreatetheir owncaseExcessiveTS for aSMNAsking thesamequestionmultipletimesTraineehas a badattitudeFR MerakiwithoutapprovalTraineeforgetseverythingthey learnedfrom trainingNoMerakilinkDidn'tcheck theMerakiARPEndingcall beforeissue isresolvedImpropertransferTraineeforgot tochangestates inFive9Nonotesin caseTraineeshocked acustomerliedNotusing theremplateCustomercontactinfo isincorrectEverythingis a 5alarm fireDidn'tthreada replyDidn'tmake aport mapCalled thetrainer thewrong nameagainDuplicatecasesTraineearguingwith youNotcheckingin at 15minsNotthreadingrepliesWrongaccountpulled up

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't create their own case
  2. Excessive TS for a SMN
  3. Asking the same question multiple times
  4. Trainee has a bad attitude
  5. FR Meraki without approval
  6. Trainee forgets everything they learned from training
  7. No Meraki link
  8. Didn't check the Meraki ARP
  9. Ending call before issue is resolved
  10. Improper transfer
  11. Trainee forgot to change states in Five9
  12. No notes in case
  13. Trainee shocked a customer lied
  14. Not using the remplate
  15. Customer contact info is incorrect
  16. Everything is a 5 alarm fire
  17. Didn't thread a reply
  18. Didn't make a port map
  19. Called the trainer the wrong name again
  20. Duplicate cases
  21. Trainee arguing with you
  22. Not checking in at 15 mins
  23. Not threading replies
  24. Wrong account pulled up