NoMerakilinkTraineeforgot tochangestates inFive9FR MerakiwithoutapprovalCalled thetrainer thewrong nameagainTraineeforgetseverythingthey learnedfrom trainingNotcheckingin at 15minsAsking thesamequestionmultipletimesTraineehas a badattitudeNonotesin caseEverythingis a 5alarm fireTraineearguingwith youNotthreadingrepliesWrongaccountpulled upDidn'tcheck theMerakiARPDidn'tthreada replyDidn'tmake aport mapNotusing theremplateTraineeshocked acustomerliedEndingcall beforeissue isresolvedImpropertransferExcessiveTS for aSMNCustomercontactinfo isincorrectDuplicatecasesDidn'tcreatetheir owncaseNoMerakilinkTraineeforgot tochangestates inFive9FR MerakiwithoutapprovalCalled thetrainer thewrong nameagainTraineeforgetseverythingthey learnedfrom trainingNotcheckingin at 15minsAsking thesamequestionmultipletimesTraineehas a badattitudeNonotesin caseEverythingis a 5alarm fireTraineearguingwith youNotthreadingrepliesWrongaccountpulled upDidn'tcheck theMerakiARPDidn'tthreada replyDidn'tmake aport mapNotusing theremplateTraineeshocked acustomerliedEndingcall beforeissue isresolvedImpropertransferExcessiveTS for aSMNCustomercontactinfo isincorrectDuplicatecasesDidn'tcreatetheir owncase

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Meraki link
  2. Trainee forgot to change states in Five9
  3. FR Meraki without approval
  4. Called the trainer the wrong name again
  5. Trainee forgets everything they learned from training
  6. Not checking in at 15 mins
  7. Asking the same question multiple times
  8. Trainee has a bad attitude
  9. No notes in case
  10. Everything is a 5 alarm fire
  11. Trainee arguing with you
  12. Not threading replies
  13. Wrong account pulled up
  14. Didn't check the Meraki ARP
  15. Didn't thread a reply
  16. Didn't make a port map
  17. Not using the remplate
  18. Trainee shocked a customer lied
  19. Ending call before issue is resolved
  20. Improper transfer
  21. Excessive TS for a SMN
  22. Customer contact info is incorrect
  23. Duplicate cases
  24. Didn't create their own case