Notcheckingin at 15minsCalled thetrainer thewrong nameagainTraineehas a badattitudeDidn'tthreada replyEndingcall beforeissue isresolvedTraineeshocked acustomerliedTraineeforgot tochangestates inFive9Nonotesin caseDidn'tmake aport mapExcessiveTS for aSMNNoMerakilinkNotusing theremplateEverythingis a 5alarm fireDidn'tcreatetheir owncaseTraineearguingwith youFR MerakiwithoutapprovalWrongaccountpulled upTraineeforgetseverythingthey learnedfrom trainingAsking thesamequestionmultipletimesDidn'tcheck theMerakiARPDuplicatecasesCustomercontactinfo isincorrectNotthreadingrepliesImpropertransferNotcheckingin at 15minsCalled thetrainer thewrong nameagainTraineehas a badattitudeDidn'tthreada replyEndingcall beforeissue isresolvedTraineeshocked acustomerliedTraineeforgot tochangestates inFive9Nonotesin caseDidn'tmake aport mapExcessiveTS for aSMNNoMerakilinkNotusing theremplateEverythingis a 5alarm fireDidn'tcreatetheir owncaseTraineearguingwith youFR MerakiwithoutapprovalWrongaccountpulled upTraineeforgetseverythingthey learnedfrom trainingAsking thesamequestionmultipletimesDidn'tcheck theMerakiARPDuplicatecasesCustomercontactinfo isincorrectNotthreadingrepliesImpropertransfer

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Not checking in at 15 mins
  2. Called the trainer the wrong name again
  3. Trainee has a bad attitude
  4. Didn't thread a reply
  5. Ending call before issue is resolved
  6. Trainee shocked a customer lied
  7. Trainee forgot to change states in Five9
  8. No notes in case
  9. Didn't make a port map
  10. Excessive TS for a SMN
  11. No Meraki link
  12. Not using the remplate
  13. Everything is a 5 alarm fire
  14. Didn't create their own case
  15. Trainee arguing with you
  16. FR Meraki without approval
  17. Wrong account pulled up
  18. Trainee forgets everything they learned from training
  19. Asking the same question multiple times
  20. Didn't check the Meraki ARP
  21. Duplicate cases
  22. Customer contact info is incorrect
  23. Not threading replies
  24. Improper transfer