Didn'tcheck theMerakiARPImpropertransferFR MerakiwithoutapprovalEndingcall beforeissue isresolvedTraineehas a badattitudeWrongaccountpulled upNonotesin caseTraineearguingwith youNotusing theremplateEverythingis a 5alarm fireExcessiveTS for aSMNCustomercontactinfo isincorrectDidn'tcreatetheir owncaseNoMerakilinkTraineeforgetseverythingthey learnedfrom trainingNotcheckingin at 15minsDuplicatecasesAsking thesamequestionmultipletimesCalled thetrainer thewrong nameagainTraineeshocked acustomerliedDidn'tthreada replyDidn'tmake aport mapNotthreadingrepliesTraineeforgot tochangestates inFive9Didn'tcheck theMerakiARPImpropertransferFR MerakiwithoutapprovalEndingcall beforeissue isresolvedTraineehas a badattitudeWrongaccountpulled upNonotesin caseTraineearguingwith youNotusing theremplateEverythingis a 5alarm fireExcessiveTS for aSMNCustomercontactinfo isincorrectDidn'tcreatetheir owncaseNoMerakilinkTraineeforgetseverythingthey learnedfrom trainingNotcheckingin at 15minsDuplicatecasesAsking thesamequestionmultipletimesCalled thetrainer thewrong nameagainTraineeshocked acustomerliedDidn'tthreada replyDidn'tmake aport mapNotthreadingrepliesTraineeforgot tochangestates inFive9

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't check the Meraki ARP
  2. Improper transfer
  3. FR Meraki without approval
  4. Ending call before issue is resolved
  5. Trainee has a bad attitude
  6. Wrong account pulled up
  7. No notes in case
  8. Trainee arguing with you
  9. Not using the remplate
  10. Everything is a 5 alarm fire
  11. Excessive TS for a SMN
  12. Customer contact info is incorrect
  13. Didn't create their own case
  14. No Meraki link
  15. Trainee forgets everything they learned from training
  16. Not checking in at 15 mins
  17. Duplicate cases
  18. Asking the same question multiple times
  19. Called the trainer the wrong name again
  20. Trainee shocked a customer lied
  21. Didn't thread a reply
  22. Didn't make a port map
  23. Not threading replies
  24. Trainee forgot to change states in Five9