(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Trainee has a bad attitude
Everything is a 5 alarm fire
FR Meraki without approval
Didn't create their own case
No notes in case
Not using the remplate
Didn't make a port map
Duplicate cases
Not threading replies
Customer contact info is incorrect
Not checking in at 15 mins
No Meraki link
Trainee arguing with you
Called the trainer the wrong name again
Improper transfer
Didn't thread a reply
Asking the same question multiple times
Trainee shocked a customer lied
Trainee forgot to change states in Five9
Wrong account pulled up
Ending call before issue is resolved
Trainee forgets everything they learned from training
