FR MerakiwithoutapprovalEndingcall beforeissue isresolvedDidn'tcheck theMerakiARPTraineeforgetseverythingthey learnedfrom trainingImpropertransferCustomercontactinfo isincorrectNonotesin caseDidn'tmake aport mapTraineeshocked acustomerliedExcessiveTS for aSMNDidn'tthreada replyAsking thesamequestionmultipletimesTraineeforgot tochangestates inFive9Wrongaccountpulled upNotusing theremplateNotthreadingrepliesTraineearguingwith youCalled thetrainer thewrong nameagainDidn'tcreatetheir owncaseNoMerakilinkEverythingis a 5alarm fireTraineehas a badattitudeDuplicatecasesNotcheckingin at 15minsFR MerakiwithoutapprovalEndingcall beforeissue isresolvedDidn'tcheck theMerakiARPTraineeforgetseverythingthey learnedfrom trainingImpropertransferCustomercontactinfo isincorrectNonotesin caseDidn'tmake aport mapTraineeshocked acustomerliedExcessiveTS for aSMNDidn'tthreada replyAsking thesamequestionmultipletimesTraineeforgot tochangestates inFive9Wrongaccountpulled upNotusing theremplateNotthreadingrepliesTraineearguingwith youCalled thetrainer thewrong nameagainDidn'tcreatetheir owncaseNoMerakilinkEverythingis a 5alarm fireTraineehas a badattitudeDuplicatecasesNotcheckingin at 15mins

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FR Meraki without approval
  2. Ending call before issue is resolved
  3. Didn't check the Meraki ARP
  4. Trainee forgets everything they learned from training
  5. Improper transfer
  6. Customer contact info is incorrect
  7. No notes in case
  8. Didn't make a port map
  9. Trainee shocked a customer lied
  10. Excessive TS for a SMN
  11. Didn't thread a reply
  12. Asking the same question multiple times
  13. Trainee forgot to change states in Five9
  14. Wrong account pulled up
  15. Not using the remplate
  16. Not threading replies
  17. Trainee arguing with you
  18. Called the trainer the wrong name again
  19. Didn't create their own case
  20. No Meraki link
  21. Everything is a 5 alarm fire
  22. Trainee has a bad attitude
  23. Duplicate cases
  24. Not checking in at 15 mins