Didn'tcreatetheir owncaseEverythingis a 5alarm fireCustomercontactinfo isincorrectNotcheckingin at 15minsCalled thetrainer thewrong nameagainAsking thesamequestionmultipletimesTraineeforgetseverythingthey learnedfrom trainingDuplicatecasesNoMerakilinkTraineehas a badattitudeDidn'tmake aport mapTraineearguingwith youDidn'tthreada replyFR MerakiwithoutapprovalNonotesin caseDidn'tcheck theMerakiARPEndingcall beforeissue isresolvedTraineeshocked acustomerliedWrongaccountpulled upNotusing theremplateTraineeforgot tochangestates inFive9ImpropertransferExcessiveTS for aSMNNotthreadingrepliesDidn'tcreatetheir owncaseEverythingis a 5alarm fireCustomercontactinfo isincorrectNotcheckingin at 15minsCalled thetrainer thewrong nameagainAsking thesamequestionmultipletimesTraineeforgetseverythingthey learnedfrom trainingDuplicatecasesNoMerakilinkTraineehas a badattitudeDidn'tmake aport mapTraineearguingwith youDidn'tthreada replyFR MerakiwithoutapprovalNonotesin caseDidn'tcheck theMerakiARPEndingcall beforeissue isresolvedTraineeshocked acustomerliedWrongaccountpulled upNotusing theremplateTraineeforgot tochangestates inFive9ImpropertransferExcessiveTS for aSMNNotthreadingreplies

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't create their own case
  2. Everything is a 5 alarm fire
  3. Customer contact info is incorrect
  4. Not checking in at 15 mins
  5. Called the trainer the wrong name again
  6. Asking the same question multiple times
  7. Trainee forgets everything they learned from training
  8. Duplicate cases
  9. No Meraki link
  10. Trainee has a bad attitude
  11. Didn't make a port map
  12. Trainee arguing with you
  13. Didn't thread a reply
  14. FR Meraki without approval
  15. No notes in case
  16. Didn't check the Meraki ARP
  17. Ending call before issue is resolved
  18. Trainee shocked a customer lied
  19. Wrong account pulled up
  20. Not using the remplate
  21. Trainee forgot to change states in Five9
  22. Improper transfer
  23. Excessive TS for a SMN
  24. Not threading replies