Traineehas a badattitudeDidn'tmake aport mapTraineearguingwith youNonotesin caseNoMerakilinkTraineeforgetseverythingthey learnedfrom trainingNotcheckingin at 15minsEndingcall beforeissue isresolvedTraineeshocked acustomerliedCustomercontactinfo isincorrectNotusing theremplateNotthreadingrepliesTraineeforgot tochangestates inFive9DuplicatecasesCalled thetrainer thewrong nameagainDidn'tthreada replyWrongaccountpulled upAsking thesamequestionmultipletimesFR MerakiwithoutapprovalImpropertransferDidn'tcreatetheir owncaseDidn'tcheck theMerakiARPEverythingis a 5alarm fireExcessiveTS for aSMNTraineehas a badattitudeDidn'tmake aport mapTraineearguingwith youNonotesin caseNoMerakilinkTraineeforgetseverythingthey learnedfrom trainingNotcheckingin at 15minsEndingcall beforeissue isresolvedTraineeshocked acustomerliedCustomercontactinfo isincorrectNotusing theremplateNotthreadingrepliesTraineeforgot tochangestates inFive9DuplicatecasesCalled thetrainer thewrong nameagainDidn'tthreada replyWrongaccountpulled upAsking thesamequestionmultipletimesFR MerakiwithoutapprovalImpropertransferDidn'tcreatetheir owncaseDidn'tcheck theMerakiARPEverythingis a 5alarm fireExcessiveTS for aSMN

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Trainee has a bad attitude
  2. Didn't make a port map
  3. Trainee arguing with you
  4. No notes in case
  5. No Meraki link
  6. Trainee forgets everything they learned from training
  7. Not checking in at 15 mins
  8. Ending call before issue is resolved
  9. Trainee shocked a customer lied
  10. Customer contact info is incorrect
  11. Not using the remplate
  12. Not threading replies
  13. Trainee forgot to change states in Five9
  14. Duplicate cases
  15. Called the trainer the wrong name again
  16. Didn't thread a reply
  17. Wrong account pulled up
  18. Asking the same question multiple times
  19. FR Meraki without approval
  20. Improper transfer
  21. Didn't create their own case
  22. Didn't check the Meraki ARP
  23. Everything is a 5 alarm fire
  24. Excessive TS for a SMN