Wrongaccountpulled upDidn'tthreada replyTraineeforgot tochangestates inFive9Notcheckingin at 15minsNotusing theremplateNoMerakilinkImpropertransferTraineeforgetseverythingthey learnedfrom trainingTraineeshocked acustomerliedEndingcall beforeissue isresolvedCalled thetrainer thewrong nameagainEverythingis a 5alarm fireDidn'tmake aport mapCustomercontactinfo isincorrectTraineehas a badattitudeDidn'tcheck theMerakiARPExcessiveTS for aSMNDuplicatecasesNonotesin caseAsking thesamequestionmultipletimesFR MerakiwithoutapprovalNotthreadingrepliesTraineearguingwith youDidn'tcreatetheir owncaseWrongaccountpulled upDidn'tthreada replyTraineeforgot tochangestates inFive9Notcheckingin at 15minsNotusing theremplateNoMerakilinkImpropertransferTraineeforgetseverythingthey learnedfrom trainingTraineeshocked acustomerliedEndingcall beforeissue isresolvedCalled thetrainer thewrong nameagainEverythingis a 5alarm fireDidn'tmake aport mapCustomercontactinfo isincorrectTraineehas a badattitudeDidn'tcheck theMerakiARPExcessiveTS for aSMNDuplicatecasesNonotesin caseAsking thesamequestionmultipletimesFR MerakiwithoutapprovalNotthreadingrepliesTraineearguingwith youDidn'tcreatetheir owncase

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong account pulled up
  2. Didn't thread a reply
  3. Trainee forgot to change states in Five9
  4. Not checking in at 15 mins
  5. Not using the remplate
  6. No Meraki link
  7. Improper transfer
  8. Trainee forgets everything they learned from training
  9. Trainee shocked a customer lied
  10. Ending call before issue is resolved
  11. Called the trainer the wrong name again
  12. Everything is a 5 alarm fire
  13. Didn't make a port map
  14. Customer contact info is incorrect
  15. Trainee has a bad attitude
  16. Didn't check the Meraki ARP
  17. Excessive TS for a SMN
  18. Duplicate cases
  19. No notes in case
  20. Asking the same question multiple times
  21. FR Meraki without approval
  22. Not threading replies
  23. Trainee arguing with you
  24. Didn't create their own case