ExcessiveTS for aSMNTraineeforgetseverythingthey learnedfrom trainingDidn'tcreatetheir owncaseWrongaccountpulled upTraineeforgot tochangestates inFive9Didn'tcheck theMerakiARPNonotesin caseTraineeshocked acustomerliedFR MerakiwithoutapprovalTraineearguingwith youNotthreadingrepliesNotcheckingin at 15minsNoMerakilinkCalled thetrainer thewrong nameagainEverythingis a 5alarm fireCustomercontactinfo isincorrectEndingcall beforeissue isresolvedAsking thesamequestionmultipletimesNotusing theremplateTraineehas a badattitudeImpropertransferDuplicatecasesDidn'tmake aport mapDidn'tthreada replyExcessiveTS for aSMNTraineeforgetseverythingthey learnedfrom trainingDidn'tcreatetheir owncaseWrongaccountpulled upTraineeforgot tochangestates inFive9Didn'tcheck theMerakiARPNonotesin caseTraineeshocked acustomerliedFR MerakiwithoutapprovalTraineearguingwith youNotthreadingrepliesNotcheckingin at 15minsNoMerakilinkCalled thetrainer thewrong nameagainEverythingis a 5alarm fireCustomercontactinfo isincorrectEndingcall beforeissue isresolvedAsking thesamequestionmultipletimesNotusing theremplateTraineehas a badattitudeImpropertransferDuplicatecasesDidn'tmake aport mapDidn'tthreada reply

TRAINERS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Excessive TS for a SMN
  2. Trainee forgets everything they learned from training
  3. Didn't create their own case
  4. Wrong account pulled up
  5. Trainee forgot to change states in Five9
  6. Didn't check the Meraki ARP
  7. No notes in case
  8. Trainee shocked a customer lied
  9. FR Meraki without approval
  10. Trainee arguing with you
  11. Not threading replies
  12. Not checking in at 15 mins
  13. No Meraki link
  14. Called the trainer the wrong name again
  15. Everything is a 5 alarm fire
  16. Customer contact info is incorrect
  17. Ending call before issue is resolved
  18. Asking the same question multiple times
  19. Not using the remplate
  20. Trainee has a bad attitude
  21. Improper transfer
  22. Duplicate cases
  23. Didn't make a port map
  24. Didn't thread a reply