5 StarCSATSurveyExchangeOrder 3+ itemReplacementOrderFailedRefundCanceledPresaleNewOrderPendingAuthorizationOnTracDNRReturnQuestionPODOrderStatusComplimentCallCancelOrderRequestQACoachingChange ofAddressRequestResetPasswordRequestCancelledWebOrderComplimentCallMissingItemLostOrderSTSCan'tCheck-In4.5 StarCSATSurveyRestrictedCustomerMergeLoyaltyAccountsFailedOrder5 StarCSATSurveyExchangeOrder3+ itemReplacementOrderFailedRefundCanceledPresaleNewOrderPendingAuthorizationOnTracDNRReturnQuestionPODOrderStatusComplimentCallCancelOrderRequestQACoachingChange ofAddressRequestResetPasswordRequestCancelledWebOrderComplimentCallMissingItemLostOrderSTSCan'tCheck-In4.5 StarCSATSurveyRestrictedCustomerMergeLoyaltyAccountsFailedOrder

HT CS Week BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 Star CSAT Survey
  2. Exchange Order
  3. 3+ item Replacement Order
  4. Failed Refund
  5. Canceled Presale
  6. New Order
  7. Pending Authorization
  8. OnTrac DNR
  9. Return Question
  10. POD Order Status
  11. Compliment Call
  12. Cancel Order Request
  13. QA Coaching
  14. Change of Address Request
  15. Reset Password Request
  16. Cancelled Web Order
  17. Compliment Call
  18. Missing Item
  19. Lost Order
  20. STS Can't Check-In
  21. 4.5 Star CSAT Survey
  22. Restricted Customer
  23. Merge Loyalty Accounts
  24. Failed Order