NewOrderQACoachingFailedOrderMergeLoyaltyAccounts 3+ itemReplacementOrderCancelledWebOrderLostOrderPODOrderStatusCancelOrderRequest4.5 StarCSATSurveyComplimentCall5 StarCSATSurveySTSCan'tCheck-InOnTracDNRResetPasswordRequestMissingItemPendingAuthorizationReturnQuestionCanceledPresaleExchangeOrderComplimentCallChange ofAddressRequestRestrictedCustomerFailedRefundNewOrderQACoachingFailedOrderMergeLoyaltyAccounts3+ itemReplacementOrderCancelledWebOrderLostOrderPODOrderStatusCancelOrderRequest4.5 StarCSATSurveyComplimentCall5 StarCSATSurveySTSCan'tCheck-InOnTracDNRResetPasswordRequestMissingItemPendingAuthorizationReturnQuestionCanceledPresaleExchangeOrderComplimentCallChange ofAddressRequestRestrictedCustomerFailedRefund

HT CS Week BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Order
  2. QA Coaching
  3. Failed Order
  4. Merge Loyalty Accounts
  5. 3+ item Replacement Order
  6. Cancelled Web Order
  7. Lost Order
  8. POD Order Status
  9. Cancel Order Request
  10. 4.5 Star CSAT Survey
  11. Compliment Call
  12. 5 Star CSAT Survey
  13. STS Can't Check-In
  14. OnTrac DNR
  15. Reset Password Request
  16. Missing Item
  17. Pending Authorization
  18. Return Question
  19. Canceled Presale
  20. Exchange Order
  21. Compliment Call
  22. Change of Address Request
  23. Restricted Customer
  24. Failed Refund