UpsetmemberReceivedThankyou frommemberNotenoughinformationPostresolutionfollow upMembersays "Fixthis now"Caseends in2NeedSalesforceinfoCasethat endsin 6BUGReceiveda smileyface/emojiReroutelanguagecaseCasestartswith CWorkedat least15 casesMemberprovidesscreenshotProvisioningCaseHandledtwo chatsat a timeFiledfeedbackCreateSeniorServiceTaskStrategicChattransferTransfercase toMSRProvisioningcase whereemail is nottied to LIaccountBourneTroubleshootCCCMembercalls youby nameHappymemberLimitedListing /Basic JobMembersname isKarenCreatedticket forTESUpsetmemberReceivedThankyou frommemberNotenoughinformationPostresolutionfollow upMembersays "Fixthis now"Caseends in2NeedSalesforceinfoCasethat endsin 6BUGReceiveda smileyface/emojiReroutelanguagecaseCasestartswith CWorkedat least15 casesMemberprovidesscreenshotProvisioningCaseHandledtwo chatsat a timeFiledfeedbackCreateSeniorServiceTaskStrategicChattransferTransfercase toMSRProvisioningcase whereemail is nottied to LIaccountBourneTroubleshootCCCMembercalls youby nameHappymemberLimitedListing /Basic JobMembersname isKarenCreatedticket forTES

LTS Drive-In Case Games - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upset member
  2. Received Thank you from member
  3. Not enough information
  4. Post resolution follow up
  5. Member says "Fix this now"
  6. Case ends in 2
  7. Need Salesforce info
  8. Case that ends in 6
  9. BUG
  10. Received a smiley face/emoji
  11. Reroute language case
  12. Case starts with C
  13. Worked at least 15 cases
  14. Member provides screenshot
  15. Provisioning Case
  16. Handled two chats at a time
  17. Filed feedback
  18. Create Senior Service Task
  19. Strategic
  20. Chat transfer
  21. Transfer case to MSR
  22. Provisioning case where email is not tied to LI account
  23. Bourne
  24. Troubleshoot CCC
  25. Member calls you by name
  26. Happy member
  27. Limited Listing / Basic Job
  28. Members name is Karen
  29. Created ticket for TES