Transfercase toMSRCreateSeniorServiceTaskStrategicTroubleshootCCCPostresolutionfollow upNotenoughinformationHappymemberCasethat endsin 6ReroutelanguagecaseLimitedListing /Basic JobCaseends in2Membersname isKarenHandledtwo chatsat a timeMembersays "Fixthis now"Casestartswith CReceiveda smileyface/emojiNeedSalesforceinfoReceivedThankyou frommemberProvisioningcase whereemail is nottied to LIaccountMemberprovidesscreenshotMembercalls youby nameProvisioningCaseCreatedticket forTESBUGBourneFiledfeedbackChattransferWorkedat least15 casesUpsetmemberTransfercase toMSRCreateSeniorServiceTaskStrategicTroubleshootCCCPostresolutionfollow upNotenoughinformationHappymemberCasethat endsin 6ReroutelanguagecaseLimitedListing /Basic JobCaseends in2Membersname isKarenHandledtwo chatsat a timeMembersays "Fixthis now"Casestartswith CReceiveda smileyface/emojiNeedSalesforceinfoReceivedThankyou frommemberProvisioningcase whereemail is nottied to LIaccountMemberprovidesscreenshotMembercalls youby nameProvisioningCaseCreatedticket forTESBUGBourneFiledfeedbackChattransferWorkedat least15 casesUpsetmember

LTS Drive-In Case Games - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer case to MSR
  2. Create Senior Service Task
  3. Strategic
  4. Troubleshoot CCC
  5. Post resolution follow up
  6. Not enough information
  7. Happy member
  8. Case that ends in 6
  9. Reroute language case
  10. Limited Listing / Basic Job
  11. Case ends in 2
  12. Members name is Karen
  13. Handled two chats at a time
  14. Member says "Fix this now"
  15. Case starts with C
  16. Received a smiley face/emoji
  17. Need Salesforce info
  18. Received Thank you from member
  19. Provisioning case where email is not tied to LI account
  20. Member provides screenshot
  21. Member calls you by name
  22. Provisioning Case
  23. Created ticket for TES
  24. BUG
  25. Bourne
  26. Filed feedback
  27. Chat transfer
  28. Worked at least 15 cases
  29. Upset member