ReceivedThankyou frommemberTroubleshootCCCCasethat endsin 6Membercalls youby nameUpsetmemberProvisioningCaseTransfercase toMSRHandledtwo chatsat a timeReroutelanguagecaseMemberprovidesscreenshotWorkedat least15 casesReceiveda smileyface/emojiLimitedListing /Basic JobChattransferStrategicNeedSalesforceinfoCaseends in2Membersname isKarenBourneCasestartswith CPostresolutionfollow upMembersays "Fixthis now"HappymemberCreateSeniorServiceTaskNotenoughinformationBUGFiledfeedbackProvisioningcase whereemail is nottied to LIaccountCreatedticket forTESReceivedThankyou frommemberTroubleshootCCCCasethat endsin 6Membercalls youby nameUpsetmemberProvisioningCaseTransfercase toMSRHandledtwo chatsat a timeReroutelanguagecaseMemberprovidesscreenshotWorkedat least15 casesReceiveda smileyface/emojiLimitedListing /Basic JobChattransferStrategicNeedSalesforceinfoCaseends in2Membersname isKarenBourneCasestartswith CPostresolutionfollow upMembersays "Fixthis now"HappymemberCreateSeniorServiceTaskNotenoughinformationBUGFiledfeedbackProvisioningcase whereemail is nottied to LIaccountCreatedticket forTES

LTS Drive-In Case Games - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received Thank you from member
  2. Troubleshoot CCC
  3. Case that ends in 6
  4. Member calls you by name
  5. Upset member
  6. Provisioning Case
  7. Transfer case to MSR
  8. Handled two chats at a time
  9. Reroute language case
  10. Member provides screenshot
  11. Worked at least 15 cases
  12. Received a smiley face/emoji
  13. Limited Listing / Basic Job
  14. Chat transfer
  15. Strategic
  16. Need Salesforce info
  17. Case ends in 2
  18. Members name is Karen
  19. Bourne
  20. Case starts with C
  21. Post resolution follow up
  22. Member says "Fix this now"
  23. Happy member
  24. Create Senior Service Task
  25. Not enough information
  26. BUG
  27. Filed feedback
  28. Provisioning case where email is not tied to LI account
  29. Created ticket for TES