Createdticket forTESCasethat endsin 6ChattransferHappymemberReroutelanguagecaseBUGProvisioningcase whereemail is nottied to LIaccountUpsetmemberNeedSalesforceinfoProvisioningCaseReceiveda smileyface/emojiMembercalls youby nameMembersays "Fixthis now"StrategicWorkedat least15 casesMembersname isKarenBourneHandledtwo chatsat a timeFiledfeedbackTroubleshootCCCMemberprovidesscreenshotPostresolutionfollow upTransfercase toMSRCaseends in2ReceivedThankyou frommemberCasestartswith CNotenoughinformationCreateSeniorServiceTaskLimitedListing /Basic JobCreatedticket forTESCasethat endsin 6ChattransferHappymemberReroutelanguagecaseBUGProvisioningcase whereemail is nottied to LIaccountUpsetmemberNeedSalesforceinfoProvisioningCaseReceiveda smileyface/emojiMembercalls youby nameMembersays "Fixthis now"StrategicWorkedat least15 casesMembersname isKarenBourneHandledtwo chatsat a timeFiledfeedbackTroubleshootCCCMemberprovidesscreenshotPostresolutionfollow upTransfercase toMSRCaseends in2ReceivedThankyou frommemberCasestartswith CNotenoughinformationCreateSeniorServiceTaskLimitedListing /Basic Job

LTS Drive-In Case Games - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created ticket for TES
  2. Case that ends in 6
  3. Chat transfer
  4. Happy member
  5. Reroute language case
  6. BUG
  7. Provisioning case where email is not tied to LI account
  8. Upset member
  9. Need Salesforce info
  10. Provisioning Case
  11. Received a smiley face/emoji
  12. Member calls you by name
  13. Member says "Fix this now"
  14. Strategic
  15. Worked at least 15 cases
  16. Members name is Karen
  17. Bourne
  18. Handled two chats at a time
  19. Filed feedback
  20. Troubleshoot CCC
  21. Member provides screenshot
  22. Post resolution follow up
  23. Transfer case to MSR
  24. Case ends in 2
  25. Received Thank you from member
  26. Case starts with C
  27. Not enough information
  28. Create Senior Service Task
  29. Limited Listing / Basic Job