Transfercase toMSRCasestartswith CMembercalls youby namePostresolutionfollow upHandledtwo chatsat a timeChattransferHappymemberWorkedat least15 casesBUGUpsetmemberReceiveda smileyface/emojiMembersays "Fixthis now"Provisioningcase whereemail is nottied to LIaccountBourneNotenoughinformationNeedSalesforceinfoMemberprovidesscreenshotCreatedticket forTESMembersname isKarenCasethat endsin 6ProvisioningCaseTroubleshootCCCStrategicReroutelanguagecaseCaseends in2LimitedListing /Basic JobFiledfeedbackCreateSeniorServiceTaskReceivedThankyou frommemberTransfercase toMSRCasestartswith CMembercalls youby namePostresolutionfollow upHandledtwo chatsat a timeChattransferHappymemberWorkedat least15 casesBUGUpsetmemberReceiveda smileyface/emojiMembersays "Fixthis now"Provisioningcase whereemail is nottied to LIaccountBourneNotenoughinformationNeedSalesforceinfoMemberprovidesscreenshotCreatedticket forTESMembersname isKarenCasethat endsin 6ProvisioningCaseTroubleshootCCCStrategicReroutelanguagecaseCaseends in2LimitedListing /Basic JobFiledfeedbackCreateSeniorServiceTaskReceivedThankyou frommember

LTS Drive-In Case Games - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer case to MSR
  2. Case starts with C
  3. Member calls you by name
  4. Post resolution follow up
  5. Handled two chats at a time
  6. Chat transfer
  7. Happy member
  8. Worked at least 15 cases
  9. BUG
  10. Upset member
  11. Received a smiley face/emoji
  12. Member says "Fix this now"
  13. Provisioning case where email is not tied to LI account
  14. Bourne
  15. Not enough information
  16. Need Salesforce info
  17. Member provides screenshot
  18. Created ticket for TES
  19. Members name is Karen
  20. Case that ends in 6
  21. Provisioning Case
  22. Troubleshoot CCC
  23. Strategic
  24. Reroute language case
  25. Case ends in 2
  26. Limited Listing / Basic Job
  27. Filed feedback
  28. Create Senior Service Task
  29. Received Thank you from member