UpsetmemberTransfercase toMSRReroutelanguagecaseStrategicChattransferCasethat endsin 6Caseends in2BUGProvisioningCaseTroubleshootCCCHandledtwo chatsat a timeCreateSeniorServiceTaskMemberprovidesscreenshotFiledfeedbackCreatedticket forTESMembersname isKarenMembercalls youby nameBourneReceivedThankyou frommemberNotenoughinformationWorkedat least15 casesNeedSalesforceinfoHappymemberCasestartswith CPostresolutionfollow upProvisioningcase whereemail is nottied to LIaccountReceiveda smileyface/emojiLimitedListing /Basic JobMembersays "Fixthis now"UpsetmemberTransfercase toMSRReroutelanguagecaseStrategicChattransferCasethat endsin 6Caseends in2BUGProvisioningCaseTroubleshootCCCHandledtwo chatsat a timeCreateSeniorServiceTaskMemberprovidesscreenshotFiledfeedbackCreatedticket forTESMembersname isKarenMembercalls youby nameBourneReceivedThankyou frommemberNotenoughinformationWorkedat least15 casesNeedSalesforceinfoHappymemberCasestartswith CPostresolutionfollow upProvisioningcase whereemail is nottied to LIaccountReceiveda smileyface/emojiLimitedListing /Basic JobMembersays "Fixthis now"

LTS Drive-In Case Games - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upset member
  2. Transfer case to MSR
  3. Reroute language case
  4. Strategic
  5. Chat transfer
  6. Case that ends in 6
  7. Case ends in 2
  8. BUG
  9. Provisioning Case
  10. Troubleshoot CCC
  11. Handled two chats at a time
  12. Create Senior Service Task
  13. Member provides screenshot
  14. Filed feedback
  15. Created ticket for TES
  16. Members name is Karen
  17. Member calls you by name
  18. Bourne
  19. Received Thank you from member
  20. Not enough information
  21. Worked at least 15 cases
  22. Need Salesforce info
  23. Happy member
  24. Case starts with C
  25. Post resolution follow up
  26. Provisioning case where email is not tied to LI account
  27. Received a smiley face/emoji
  28. Limited Listing / Basic Job
  29. Member says "Fix this now"