“I want to makea return.”Order is severalmonths old“It won’t letme hold atlocation.”They justdidn’t click itAsk youto changethe invoice(AKA fraud)“Cancelmy order!”It’s alreadyshipped“Your customerservice used tobe so good. Idon’t know whathappened.”Their item isbackordered.“It didn’t saythat before!”Threatensyour jobComparesus toAmazonYelling/Allcaps“Call me onmy cell.”-or-“Call meback.”“I can justget it fromAdorama.”“I’ve spentthousandsof dollarshere.”Ask yousomethingyou’vealreadyansweredAsk for asupervisorwhen you givethem ananswer theydon’t likePlacedorder tothe wrongaddress“I know it’s notyour fault.”They keepacting like it is“This willkeepme fromusing B&H inthe future.”Accuse youof ruining abirthday/holidayOutrageoverrestockingfees“I’ve NEVERhad aproblem withB&H beforethis!”Ask tospeak withManager, notSupervisorItem is BKO“Why can’tyou ship ittoday? Ineed it.”They need Orgsales“They’re takingtoo long toreply!”“I’m going totell everyonenot to shophere.”Swearsat you“Are youkiddingme?”“I want to makea return.”Order is severalmonths old“It won’t letme hold atlocation.”They justdidn’t click itAsk youto changethe invoice(AKA fraud)“Cancelmy order!”It’s alreadyshipped“Your customerservice used tobe so good. Idon’t know whathappened.”Their item isbackordered.“It didn’t saythat before!”Threatensyour jobComparesus toAmazonYelling/Allcaps“Call me onmy cell.”-or-“Call meback.”“I can justget it fromAdorama.”“I’ve spentthousandsof dollarshere.”Ask yousomethingyou’vealreadyansweredAsk for asupervisorwhen you givethem ananswer theydon’t likePlacedorder tothe wrongaddress“I know it’s notyour fault.”They keepacting like it is“This willkeepme fromusing B&H inthe future.”Accuse youof ruining abirthday/holidayOutrageoverrestockingfees“I’ve NEVERhad aproblem withB&H beforethis!”Ask tospeak withManager, notSupervisorItem is BKO“Why can’tyou ship ittoday? Ineed it.”They need Orgsales“They’re takingtoo long toreply!”“I’m going totell everyonenot to shophere.”Swearsat you“Are youkiddingme?”

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I want to make a return.” Order is several months old
  2. “It won’t let me hold at location.” They just didn’t click it
  3. Ask you to change the invoice (AKA fraud)
  4. “Cancel my order!” It’s already shipped
  5. “Your customer service used to be so good. I don’t know what happened.”
  6. Their item is back ordered. “It didn’t say that before!”
  7. Threatens your job
  8. Compares us to Amazon
  9. Yelling/All caps
  10. “Call me on my cell.” -or- “Call me back.”
  11. “I can just get it from Adorama.”
  12. “I’ve spent thousands of dollars here.”
  13. Ask you something you’ve already answered
  14. Ask for a supervisor when you give them an answer they don’t like
  15. Placed order to the wrong address
  16. “I know it’s not your fault.” They keep acting like it is
  17. “This will keep me from using B&H in the future.”
  18. Accuse you of ruining a birthday/holiday
  19. Outrage over restocking fees
  20. “I’ve NEVER had a problem with B&H before this!”
  21. Ask to speak with Manager, not Supervisor
  22. Item is BKO “Why can’t you ship it today? I need it.”
  23. They need Org sales “They’re taking too long to reply!”
  24. “I’m going to tell everyone not to shop here.”
  25. Swears at you
  26. “Are you kidding me?”