Ask yousomethingyou’vealreadyanswered“Your customerservice used tobe so good. Idon’t know whathappened.”Threatensyour job“This willkeepme fromusing B&H inthe future.”“I’m going totell everyonenot to shophere.”“I know it’s notyour fault.”They keepacting like it is“Call me onmy cell.”-or-“Call meback.”Swearsat you“It won’t letme hold atlocation.”They justdidn’t click it“I’ve NEVERhad aproblem withB&H beforethis!”“I want to makea return.”Order is severalmonths oldAccuse youof ruining abirthday/holidayAsk for asupervisorwhen you givethem ananswer theydon’t likeComparesus toAmazonPlacedorder tothe wrongaddressAsk youto changethe invoice(AKA fraud)Ask tospeak withManager, notSupervisorYelling/Allcaps“I can justget it fromAdorama.”“Cancelmy order!”It’s alreadyshipped“I’ve spentthousandsof dollarshere.”Outrageoverrestockingfees“Are youkiddingme?”They need Orgsales“They’re takingtoo long toreply!”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Their item isbackordered.“It didn’t saythat before!”Ask yousomethingyou’vealreadyanswered“Your customerservice used tobe so good. Idon’t know whathappened.”Threatensyour job“This willkeepme fromusing B&H inthe future.”“I’m going totell everyonenot to shophere.”“I know it’s notyour fault.”They keepacting like it is“Call me onmy cell.”-or-“Call meback.”Swearsat you“It won’t letme hold atlocation.”They justdidn’t click it“I’ve NEVERhad aproblem withB&H beforethis!”“I want to makea return.”Order is severalmonths oldAccuse youof ruining abirthday/holidayAsk for asupervisorwhen you givethem ananswer theydon’t likeComparesus toAmazonPlacedorder tothe wrongaddressAsk youto changethe invoice(AKA fraud)Ask tospeak withManager, notSupervisorYelling/Allcaps“I can justget it fromAdorama.”“Cancelmy order!”It’s alreadyshipped“I’ve spentthousandsof dollarshere.”Outrageoverrestockingfees“Are youkiddingme?”They need Orgsales“They’re takingtoo long toreply!”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Their item isbackordered.“It didn’t saythat before!”

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask you something you’ve already answered
  2. “Your customer service used to be so good. I don’t know what happened.”
  3. Threatens your job
  4. “This will keep me from using B&H in the future.”
  5. “I’m going to tell everyone not to shop here.”
  6. “I know it’s not your fault.” They keep acting like it is
  7. “Call me on my cell.” -or- “Call me back.”
  8. Swears at you
  9. “It won’t let me hold at location.” They just didn’t click it
  10. “I’ve NEVER had a problem with B&H before this!”
  11. “I want to make a return.” Order is several months old
  12. Accuse you of ruining a birthday/holiday
  13. Ask for a supervisor when you give them an answer they don’t like
  14. Compares us to Amazon
  15. Placed order to the wrong address
  16. Ask you to change the invoice (AKA fraud)
  17. Ask to speak with Manager, not Supervisor
  18. Yelling/All caps
  19. “I can just get it from Adorama.”
  20. “Cancel my order!” It’s already shipped
  21. “I’ve spent thousands of dollars here.”
  22. Outrage over restocking fees
  23. “Are you kidding me?”
  24. They need Org sales “They’re taking too long to reply!”
  25. Item is BKO “Why can’t you ship it today? I need it.”
  26. Their item is back ordered. “It didn’t say that before!”