Outrageoverrestockingfees“This willkeepme fromusing B&H inthe future.”“I know it’s notyour fault.”They keepacting like it isYelling/Allcaps“Call me onmy cell.”-or-“Call meback.”Comparesus toAmazon“I’m going totell everyonenot to shophere.”“Are youkiddingme?”Item is BKO“Why can’tyou ship ittoday? Ineed it.”“I want to makea return.”Order is severalmonths oldAsk tospeak withManager, notSupervisorAsk yousomethingyou’vealreadyansweredAccuse youof ruining abirthday/holidaySwearsat you“It won’t letme hold atlocation.”They justdidn’t click it“I can justget it fromAdorama.”Their item isbackordered.“It didn’t saythat before!”“I’ve spentthousandsof dollarshere.”“I’ve NEVERhad aproblem withB&H beforethis!”Placedorder tothe wrongaddressThey need Orgsales“They’re takingtoo long toreply!”Ask youto changethe invoice(AKA fraud)Threatensyour job“Cancelmy order!”It’s alreadyshipped“Your customerservice used tobe so good. Idon’t know whathappened.”Ask for asupervisorwhen you givethem ananswer theydon’t likeOutrageoverrestockingfees“This willkeepme fromusing B&H inthe future.”“I know it’s notyour fault.”They keepacting like it isYelling/Allcaps“Call me onmy cell.”-or-“Call meback.”Comparesus toAmazon“I’m going totell everyonenot to shophere.”“Are youkiddingme?”Item is BKO“Why can’tyou ship ittoday? Ineed it.”“I want to makea return.”Order is severalmonths oldAsk tospeak withManager, notSupervisorAsk yousomethingyou’vealreadyansweredAccuse youof ruining abirthday/holidaySwearsat you“It won’t letme hold atlocation.”They justdidn’t click it“I can justget it fromAdorama.”Their item isbackordered.“It didn’t saythat before!”“I’ve spentthousandsof dollarshere.”“I’ve NEVERhad aproblem withB&H beforethis!”Placedorder tothe wrongaddressThey need Orgsales“They’re takingtoo long toreply!”Ask youto changethe invoice(AKA fraud)Threatensyour job“Cancelmy order!”It’s alreadyshipped“Your customerservice used tobe so good. Idon’t know whathappened.”Ask for asupervisorwhen you givethem ananswer theydon’t like

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outrage over restocking fees
  2. “This will keep me from using B&H in the future.”
  3. “I know it’s not your fault.” They keep acting like it is
  4. Yelling/All caps
  5. “Call me on my cell.” -or- “Call me back.”
  6. Compares us to Amazon
  7. “I’m going to tell everyone not to shop here.”
  8. “Are you kidding me?”
  9. Item is BKO “Why can’t you ship it today? I need it.”
  10. “I want to make a return.” Order is several months old
  11. Ask to speak with Manager, not Supervisor
  12. Ask you something you’ve already answered
  13. Accuse you of ruining a birthday/holiday
  14. Swears at you
  15. “It won’t let me hold at location.” They just didn’t click it
  16. “I can just get it from Adorama.”
  17. Their item is back ordered. “It didn’t say that before!”
  18. “I’ve spent thousands of dollars here.”
  19. “I’ve NEVER had a problem with B&H before this!”
  20. Placed order to the wrong address
  21. They need Org sales “They’re taking too long to reply!”
  22. Ask you to change the invoice (AKA fraud)
  23. Threatens your job
  24. “Cancel my order!” It’s already shipped
  25. “Your customer service used to be so good. I don’t know what happened.”
  26. Ask for a supervisor when you give them an answer they don’t like