Ask youto changethe invoice(AKA fraud)Placedorder tothe wrongaddressTheir item isbackordered.“It didn’t saythat before!”“Call me onmy cell.”-or-“Call meback.”Ask yousomethingyou’vealreadyansweredComparesus toAmazon“Are youkiddingme?”“This willkeepme fromusing B&H inthe future.”“Cancelmy order!”It’s alreadyshippedYelling/AllcapsAccuse youof ruining abirthday/holidayItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask tospeak withManager, notSupervisor“I can justget it fromAdorama.”Ask for asupervisorwhen you givethem ananswer theydon’t likeThreatensyour job“I know it’s notyour fault.”They keepacting like it is“I’ve NEVERhad aproblem withB&H beforethis!”Outrageoverrestockingfees“I want to makea return.”Order is severalmonths old“I’ve spentthousandsof dollarshere.”“I’m going totell everyonenot to shophere.”“It won’t letme hold atlocation.”They justdidn’t click it“Your customerservice used tobe so good. Idon’t know whathappened.”They need Orgsales“They’re takingtoo long toreply!”Swearsat youAsk youto changethe invoice(AKA fraud)Placedorder tothe wrongaddressTheir item isbackordered.“It didn’t saythat before!”“Call me onmy cell.”-or-“Call meback.”Ask yousomethingyou’vealreadyansweredComparesus toAmazon“Are youkiddingme?”“This willkeepme fromusing B&H inthe future.”“Cancelmy order!”It’s alreadyshippedYelling/AllcapsAccuse youof ruining abirthday/holidayItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask tospeak withManager, notSupervisor“I can justget it fromAdorama.”Ask for asupervisorwhen you givethem ananswer theydon’t likeThreatensyour job“I know it’s notyour fault.”They keepacting like it is“I’ve NEVERhad aproblem withB&H beforethis!”Outrageoverrestockingfees“I want to makea return.”Order is severalmonths old“I’ve spentthousandsof dollarshere.”“I’m going totell everyonenot to shophere.”“It won’t letme hold atlocation.”They justdidn’t click it“Your customerservice used tobe so good. Idon’t know whathappened.”They need Orgsales“They’re takingtoo long toreply!”Swearsat you

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Ask you to change the invoice (AKA fraud)
  2. Placed order to the wrong address
  3. Their item is back ordered. “It didn’t say that before!”
  4. “Call me on my cell.” -or- “Call me back.”
  5. Ask you something you’ve already answered
  6. Compares us to Amazon
  7. “Are you kidding me?”
  8. “This will keep me from using B&H in the future.”
  9. “Cancel my order!” It’s already shipped
  10. Yelling/All caps
  11. Accuse you of ruining a birthday/holiday
  12. Item is BKO “Why can’t you ship it today? I need it.”
  13. Ask to speak with Manager, not Supervisor
  14. “I can just get it from Adorama.”
  15. Ask for a supervisor when you give them an answer they don’t like
  16. Threatens your job
  17. “I know it’s not your fault.” They keep acting like it is
  18. “I’ve NEVER had a problem with B&H before this!”
  19. Outrage over restocking fees
  20. “I want to make a return.” Order is several months old
  21. “I’ve spent thousands of dollars here.”
  22. “I’m going to tell everyone not to shop here.”
  23. “It won’t let me hold at location.” They just didn’t click it
  24. “Your customer service used to be so good. I don’t know what happened.”
  25. They need Org sales “They’re taking too long to reply!”
  26. Swears at you