Ask youto changethe invoice(AKA fraud)“I can justget it fromAdorama.”Swearsat youPlacedorder tothe wrongaddressThey need Orgsales“They’re takingtoo long toreply!”Ask tospeak withManager, notSupervisor“Call me onmy cell.”-or-“Call meback.”“This willkeepme fromusing B&H inthe future.”“Are youkiddingme?”“I’ve spentthousandsof dollarshere.”“Your customerservice used tobe so good. Idon’t know whathappened.”Outrageoverrestockingfees“I’ve NEVERhad aproblem withB&H beforethis!”“It won’t letme hold atlocation.”They justdidn’t click it“I want to makea return.”Order is severalmonths oldAsk yousomethingyou’vealreadyanswered“I know it’s notyour fault.”They keepacting like it isAccuse youof ruining abirthday/holidayYelling/AllcapsAsk for asupervisorwhen you givethem ananswer theydon’t likeComparesus toAmazonItem is BKO“Why can’tyou ship ittoday? Ineed it.”Threatensyour jobTheir item isbackordered.“It didn’t saythat before!”“Cancelmy order!”It’s alreadyshipped“I’m going totell everyonenot to shophere.”Ask youto changethe invoice(AKA fraud)“I can justget it fromAdorama.”Swearsat youPlacedorder tothe wrongaddressThey need Orgsales“They’re takingtoo long toreply!”Ask tospeak withManager, notSupervisor“Call me onmy cell.”-or-“Call meback.”“This willkeepme fromusing B&H inthe future.”“Are youkiddingme?”“I’ve spentthousandsof dollarshere.”“Your customerservice used tobe so good. Idon’t know whathappened.”Outrageoverrestockingfees“I’ve NEVERhad aproblem withB&H beforethis!”“It won’t letme hold atlocation.”They justdidn’t click it“I want to makea return.”Order is severalmonths oldAsk yousomethingyou’vealreadyanswered“I know it’s notyour fault.”They keepacting like it isAccuse youof ruining abirthday/holidayYelling/AllcapsAsk for asupervisorwhen you givethem ananswer theydon’t likeComparesus toAmazonItem is BKO“Why can’tyou ship ittoday? Ineed it.”Threatensyour jobTheir item isbackordered.“It didn’t saythat before!”“Cancelmy order!”It’s alreadyshipped“I’m going totell everyonenot to shophere.”

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask you to change the invoice (AKA fraud)
  2. “I can just get it from Adorama.”
  3. Swears at you
  4. Placed order to the wrong address
  5. They need Org sales “They’re taking too long to reply!”
  6. Ask to speak with Manager, not Supervisor
  7. “Call me on my cell.” -or- “Call me back.”
  8. “This will keep me from using B&H in the future.”
  9. “Are you kidding me?”
  10. “I’ve spent thousands of dollars here.”
  11. “Your customer service used to be so good. I don’t know what happened.”
  12. Outrage over restocking fees
  13. “I’ve NEVER had a problem with B&H before this!”
  14. “It won’t let me hold at location.” They just didn’t click it
  15. “I want to make a return.” Order is several months old
  16. Ask you something you’ve already answered
  17. “I know it’s not your fault.” They keep acting like it is
  18. Accuse you of ruining a birthday/holiday
  19. Yelling/All caps
  20. Ask for a supervisor when you give them an answer they don’t like
  21. Compares us to Amazon
  22. Item is BKO “Why can’t you ship it today? I need it.”
  23. Threatens your job
  24. Their item is back ordered. “It didn’t say that before!”
  25. “Cancel my order!” It’s already shipped
  26. “I’m going to tell everyone not to shop here.”