Ask tospeak withManager, notSupervisorAccuse youof ruining abirthday/holiday“I can justget it fromAdorama.”“I know it’s notyour fault.”They keepacting like it isThey need Orgsales“They’re takingtoo long toreply!”“Call me onmy cell.”-or-“Call meback.”“I’ve spentthousandsof dollarshere.”“It won’t letme hold atlocation.”They justdidn’t click it“Your customerservice used tobe so good. Idon’t know whathappened.”OutrageoverrestockingfeesComparesus toAmazon“Cancelmy order!”It’s alreadyshipped“This willkeepme fromusing B&H inthe future.”Swearsat you“I want to makea return.”Order is severalmonths oldAsk for asupervisorwhen you givethem ananswer theydon’t likePlacedorder tothe wrongaddress“I’ve NEVERhad aproblem withB&H beforethis!”Ask youto changethe invoice(AKA fraud)Their item isbackordered.“It didn’t saythat before!”Yelling/Allcaps“Are youkiddingme?”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Threatensyour job“I’m going totell everyonenot to shophere.”Ask yousomethingyou’vealreadyansweredAsk tospeak withManager, notSupervisorAccuse youof ruining abirthday/holiday“I can justget it fromAdorama.”“I know it’s notyour fault.”They keepacting like it isThey need Orgsales“They’re takingtoo long toreply!”“Call me onmy cell.”-or-“Call meback.”“I’ve spentthousandsof dollarshere.”“It won’t letme hold atlocation.”They justdidn’t click it“Your customerservice used tobe so good. Idon’t know whathappened.”OutrageoverrestockingfeesComparesus toAmazon“Cancelmy order!”It’s alreadyshipped“This willkeepme fromusing B&H inthe future.”Swearsat you“I want to makea return.”Order is severalmonths oldAsk for asupervisorwhen you givethem ananswer theydon’t likePlacedorder tothe wrongaddress“I’ve NEVERhad aproblem withB&H beforethis!”Ask youto changethe invoice(AKA fraud)Their item isbackordered.“It didn’t saythat before!”Yelling/Allcaps“Are youkiddingme?”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Threatensyour job“I’m going totell everyonenot to shophere.”Ask yousomethingyou’vealreadyanswered

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask to speak with Manager, not Supervisor
  2. Accuse you of ruining a birthday/holiday
  3. “I can just get it from Adorama.”
  4. “I know it’s not your fault.” They keep acting like it is
  5. They need Org sales “They’re taking too long to reply!”
  6. “Call me on my cell.” -or- “Call me back.”
  7. “I’ve spent thousands of dollars here.”
  8. “It won’t let me hold at location.” They just didn’t click it
  9. “Your customer service used to be so good. I don’t know what happened.”
  10. Outrage over restocking fees
  11. Compares us to Amazon
  12. “Cancel my order!” It’s already shipped
  13. “This will keep me from using B&H in the future.”
  14. Swears at you
  15. “I want to make a return.” Order is several months old
  16. Ask for a supervisor when you give them an answer they don’t like
  17. Placed order to the wrong address
  18. “I’ve NEVER had a problem with B&H before this!”
  19. Ask you to change the invoice (AKA fraud)
  20. Their item is back ordered. “It didn’t say that before!”
  21. Yelling/All caps
  22. “Are you kidding me?”
  23. Item is BKO “Why can’t you ship it today? I need it.”
  24. Threatens your job
  25. “I’m going to tell everyone not to shop here.”
  26. Ask you something you’ve already answered