“Call me onmy cell.”-or-“Call meback.”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Ask youto changethe invoice(AKA fraud)Accuse youof ruining abirthday/holiday“Your customerservice used tobe so good. Idon’t know whathappened.”“Cancelmy order!”It’s alreadyshippedComparesus toAmazon“I want to makea return.”Order is severalmonths old“I’ve NEVERhad aproblem withB&H beforethis!”OutrageoverrestockingfeesAsk for asupervisorwhen you givethem ananswer theydon’t likeTheir item isbackordered.“It didn’t saythat before!”“Are youkiddingme?”Yelling/Allcaps“I know it’s notyour fault.”They keepacting like it is“This willkeepme fromusing B&H inthe future.”“It won’t letme hold atlocation.”They justdidn’t click itThey need Orgsales“They’re takingtoo long toreply!”“I can justget it fromAdorama.”Ask tospeak withManager, notSupervisorThreatensyour job“I’ve spentthousandsof dollarshere.”Ask yousomethingyou’vealreadyansweredPlacedorder tothe wrongaddressSwearsat you“I’m going totell everyonenot to shophere.”“Call me onmy cell.”-or-“Call meback.”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Ask youto changethe invoice(AKA fraud)Accuse youof ruining abirthday/holiday“Your customerservice used tobe so good. Idon’t know whathappened.”“Cancelmy order!”It’s alreadyshippedComparesus toAmazon“I want to makea return.”Order is severalmonths old“I’ve NEVERhad aproblem withB&H beforethis!”OutrageoverrestockingfeesAsk for asupervisorwhen you givethem ananswer theydon’t likeTheir item isbackordered.“It didn’t saythat before!”“Are youkiddingme?”Yelling/Allcaps“I know it’s notyour fault.”They keepacting like it is“This willkeepme fromusing B&H inthe future.”“It won’t letme hold atlocation.”They justdidn’t click itThey need Orgsales“They’re takingtoo long toreply!”“I can justget it fromAdorama.”Ask tospeak withManager, notSupervisorThreatensyour job“I’ve spentthousandsof dollarshere.”Ask yousomethingyou’vealreadyansweredPlacedorder tothe wrongaddressSwearsat you“I’m going totell everyonenot to shophere.”

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. “Call me on my cell.” -or- “Call me back.”
  2. Item is BKO “Why can’t you ship it today? I need it.”
  3. Ask you to change the invoice (AKA fraud)
  4. Accuse you of ruining a birthday/holiday
  5. “Your customer service used to be so good. I don’t know what happened.”
  6. “Cancel my order!” It’s already shipped
  7. Compares us to Amazon
  8. “I want to make a return.” Order is several months old
  9. “I’ve NEVER had a problem with B&H before this!”
  10. Outrage over restocking fees
  11. Ask for a supervisor when you give them an answer they don’t like
  12. Their item is back ordered. “It didn’t say that before!”
  13. “Are you kidding me?”
  14. Yelling/All caps
  15. “I know it’s not your fault.” They keep acting like it is
  16. “This will keep me from using B&H in the future.”
  17. “It won’t let me hold at location.” They just didn’t click it
  18. They need Org sales “They’re taking too long to reply!”
  19. “I can just get it from Adorama.”
  20. Ask to speak with Manager, not Supervisor
  21. Threatens your job
  22. “I’ve spent thousands of dollars here.”
  23. Ask you something you’ve already answered
  24. Placed order to the wrong address
  25. Swears at you
  26. “I’m going to tell everyone not to shop here.”