“Your customerservice used tobe so good. Idon’t know whathappened.”“This willkeepme fromusing B&H inthe future.”Threatensyour jobItem is BKO“Why can’tyou ship ittoday? Ineed it.”OutrageoverrestockingfeesAsk for asupervisorwhen you givethem ananswer theydon’t like“I want to makea return.”Order is severalmonths oldYelling/Allcaps“I can justget it fromAdorama.”“It won’t letme hold atlocation.”They justdidn’t click itAsk youto changethe invoice(AKA fraud)“I know it’s notyour fault.”They keepacting like it isComparesus toAmazonPlacedorder tothe wrongaddressAsk yousomethingyou’vealreadyansweredAccuse youof ruining abirthday/holiday“I’ve NEVERhad aproblem withB&H beforethis!”“Cancelmy order!”It’s alreadyshippedTheir item isbackordered.“It didn’t saythat before!”Ask tospeak withManager, notSupervisor“Are youkiddingme?”“Call me onmy cell.”-or-“Call meback.”They need Orgsales“They’re takingtoo long toreply!”“I’m going totell everyonenot to shophere.”“I’ve spentthousandsof dollarshere.”Swearsat you“Your customerservice used tobe so good. Idon’t know whathappened.”“This willkeepme fromusing B&H inthe future.”Threatensyour jobItem is BKO“Why can’tyou ship ittoday? Ineed it.”OutrageoverrestockingfeesAsk for asupervisorwhen you givethem ananswer theydon’t like“I want to makea return.”Order is severalmonths oldYelling/Allcaps“I can justget it fromAdorama.”“It won’t letme hold atlocation.”They justdidn’t click itAsk youto changethe invoice(AKA fraud)“I know it’s notyour fault.”They keepacting like it isComparesus toAmazonPlacedorder tothe wrongaddressAsk yousomethingyou’vealreadyansweredAccuse youof ruining abirthday/holiday“I’ve NEVERhad aproblem withB&H beforethis!”“Cancelmy order!”It’s alreadyshippedTheir item isbackordered.“It didn’t saythat before!”Ask tospeak withManager, notSupervisor“Are youkiddingme?”“Call me onmy cell.”-or-“Call meback.”They need Orgsales“They’re takingtoo long toreply!”“I’m going totell everyonenot to shophere.”“I’ve spentthousandsof dollarshere.”Swearsat you

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Your customer service used to be so good. I don’t know what happened.”
  2. “This will keep me from using B&H in the future.”
  3. Threatens your job
  4. Item is BKO “Why can’t you ship it today? I need it.”
  5. Outrage over restocking fees
  6. Ask for a supervisor when you give them an answer they don’t like
  7. “I want to make a return.” Order is several months old
  8. Yelling/All caps
  9. “I can just get it from Adorama.”
  10. “It won’t let me hold at location.” They just didn’t click it
  11. Ask you to change the invoice (AKA fraud)
  12. “I know it’s not your fault.” They keep acting like it is
  13. Compares us to Amazon
  14. Placed order to the wrong address
  15. Ask you something you’ve already answered
  16. Accuse you of ruining a birthday/holiday
  17. “I’ve NEVER had a problem with B&H before this!”
  18. “Cancel my order!” It’s already shipped
  19. Their item is back ordered. “It didn’t say that before!”
  20. Ask to speak with Manager, not Supervisor
  21. “Are you kidding me?”
  22. “Call me on my cell.” -or- “Call me back.”
  23. They need Org sales “They’re taking too long to reply!”
  24. “I’m going to tell everyone not to shop here.”
  25. “I’ve spent thousands of dollars here.”
  26. Swears at you