Yelling/Allcaps“I want to makea return.”Order is severalmonths old“Cancelmy order!”It’s alreadyshipped“I’ve NEVERhad aproblem withB&H beforethis!”“Are youkiddingme?”“Your customerservice used tobe so good. Idon’t know whathappened.”Swearsat you“I know it’s notyour fault.”They keepacting like it is“I’ve spentthousandsof dollarshere.”Ask yousomethingyou’vealreadyansweredComparesus toAmazonAsk tospeak withManager, notSupervisor“I can justget it fromAdorama.”“This willkeepme fromusing B&H inthe future.”OutrageoverrestockingfeesThreatensyour job“I’m going totell everyonenot to shophere.”“Call me onmy cell.”-or-“Call meback.”“It won’t letme hold atlocation.”They justdidn’t click itItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask youto changethe invoice(AKA fraud)Their item isbackordered.“It didn’t saythat before!”Ask for asupervisorwhen you givethem ananswer theydon’t likePlacedorder tothe wrongaddressThey need Orgsales“They’re takingtoo long toreply!”Accuse youof ruining abirthday/holidayYelling/Allcaps“I want to makea return.”Order is severalmonths old“Cancelmy order!”It’s alreadyshipped“I’ve NEVERhad aproblem withB&H beforethis!”“Are youkiddingme?”“Your customerservice used tobe so good. Idon’t know whathappened.”Swearsat you“I know it’s notyour fault.”They keepacting like it is“I’ve spentthousandsof dollarshere.”Ask yousomethingyou’vealreadyansweredComparesus toAmazonAsk tospeak withManager, notSupervisor“I can justget it fromAdorama.”“This willkeepme fromusing B&H inthe future.”OutrageoverrestockingfeesThreatensyour job“I’m going totell everyonenot to shophere.”“Call me onmy cell.”-or-“Call meback.”“It won’t letme hold atlocation.”They justdidn’t click itItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask youto changethe invoice(AKA fraud)Their item isbackordered.“It didn’t saythat before!”Ask for asupervisorwhen you givethem ananswer theydon’t likePlacedorder tothe wrongaddressThey need Orgsales“They’re takingtoo long toreply!”Accuse youof ruining abirthday/holiday

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Yelling/All caps
  2. “I want to make a return.” Order is several months old
  3. “Cancel my order!” It’s already shipped
  4. “I’ve NEVER had a problem with B&H before this!”
  5. “Are you kidding me?”
  6. “Your customer service used to be so good. I don’t know what happened.”
  7. Swears at you
  8. “I know it’s not your fault.” They keep acting like it is
  9. “I’ve spent thousands of dollars here.”
  10. Ask you something you’ve already answered
  11. Compares us to Amazon
  12. Ask to speak with Manager, not Supervisor
  13. “I can just get it from Adorama.”
  14. “This will keep me from using B&H in the future.”
  15. Outrage over restocking fees
  16. Threatens your job
  17. “I’m going to tell everyone not to shop here.”
  18. “Call me on my cell.” -or- “Call me back.”
  19. “It won’t let me hold at location.” They just didn’t click it
  20. Item is BKO “Why can’t you ship it today? I need it.”
  21. Ask you to change the invoice (AKA fraud)
  22. Their item is back ordered. “It didn’t say that before!”
  23. Ask for a supervisor when you give them an answer they don’t like
  24. Placed order to the wrong address
  25. They need Org sales “They’re taking too long to reply!”
  26. Accuse you of ruining a birthday/holiday