“This willkeepme fromusing B&H inthe future.”Placedorder tothe wrongaddressAsk for asupervisorwhen you givethem ananswer theydon’t like“I’ve spentthousandsof dollarshere.”“It won’t letme hold atlocation.”They justdidn’t click itTheir item isbackordered.“It didn’t saythat before!”“I can justget it fromAdorama.”“Call me onmy cell.”-or-“Call meback.”Ask tospeak withManager, notSupervisor“Your customerservice used tobe so good. Idon’t know whathappened.”Threatensyour job“I’m going totell everyonenot to shophere.”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Swearsat youYelling/AllcapsThey need Orgsales“They’re takingtoo long toreply!”Ask youto changethe invoice(AKA fraud)“Are youkiddingme?”Ask yousomethingyou’vealreadyansweredAccuse youof ruining abirthday/holiday“I know it’s notyour fault.”They keepacting like it is“Cancelmy order!”It’s alreadyshipped“I want to makea return.”Order is severalmonths old“I’ve NEVERhad aproblem withB&H beforethis!”Comparesus toAmazonOutrageoverrestockingfees“This willkeepme fromusing B&H inthe future.”Placedorder tothe wrongaddressAsk for asupervisorwhen you givethem ananswer theydon’t like“I’ve spentthousandsof dollarshere.”“It won’t letme hold atlocation.”They justdidn’t click itTheir item isbackordered.“It didn’t saythat before!”“I can justget it fromAdorama.”“Call me onmy cell.”-or-“Call meback.”Ask tospeak withManager, notSupervisor“Your customerservice used tobe so good. Idon’t know whathappened.”Threatensyour job“I’m going totell everyonenot to shophere.”Item is BKO“Why can’tyou ship ittoday? Ineed it.”Swearsat youYelling/AllcapsThey need Orgsales“They’re takingtoo long toreply!”Ask youto changethe invoice(AKA fraud)“Are youkiddingme?”Ask yousomethingyou’vealreadyansweredAccuse youof ruining abirthday/holiday“I know it’s notyour fault.”They keepacting like it is“Cancelmy order!”It’s alreadyshipped“I want to makea return.”Order is severalmonths old“I’ve NEVERhad aproblem withB&H beforethis!”Comparesus toAmazonOutrageoverrestockingfees

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “This will keep me from using B&H in the future.”
  2. Placed order to the wrong address
  3. Ask for a supervisor when you give them an answer they don’t like
  4. “I’ve spent thousands of dollars here.”
  5. “It won’t let me hold at location.” They just didn’t click it
  6. Their item is back ordered. “It didn’t say that before!”
  7. “I can just get it from Adorama.”
  8. “Call me on my cell.” -or- “Call me back.”
  9. Ask to speak with Manager, not Supervisor
  10. “Your customer service used to be so good. I don’t know what happened.”
  11. Threatens your job
  12. “I’m going to tell everyone not to shop here.”
  13. Item is BKO “Why can’t you ship it today? I need it.”
  14. Swears at you
  15. Yelling/All caps
  16. They need Org sales “They’re taking too long to reply!”
  17. Ask you to change the invoice (AKA fraud)
  18. “Are you kidding me?”
  19. Ask you something you’ve already answered
  20. Accuse you of ruining a birthday/holiday
  21. “I know it’s not your fault.” They keep acting like it is
  22. “Cancel my order!” It’s already shipped
  23. “I want to make a return.” Order is several months old
  24. “I’ve NEVER had a problem with B&H before this!”
  25. Compares us to Amazon
  26. Outrage over restocking fees