Accuse youof ruining abirthday/holidayPlacedorder tothe wrongaddressAsk tospeak withManager, notSupervisorComparesus toAmazonAsk youto changethe invoice(AKA fraud)“This willkeepme fromusing B&H inthe future.”“It won’t letme hold atlocation.”They justdidn’t click it“I’ve NEVERhad aproblem withB&H beforethis!”“I can justget it fromAdorama.”Yelling/Allcaps“I know it’s notyour fault.”They keepacting like it isItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask yousomethingyou’vealreadyanswered“Cancelmy order!”It’s alreadyshippedOutrageoverrestockingfees“Your customerservice used tobe so good. Idon’t know whathappened.”“I’m going totell everyonenot to shophere.”“I’ve spentthousandsof dollarshere.”Their item isbackordered.“It didn’t saythat before!”“Call me onmy cell.”-or-“Call meback.”They need Orgsales“They’re takingtoo long toreply!”“Are youkiddingme?”Swearsat youThreatensyour job“I want to makea return.”Order is severalmonths oldAsk for asupervisorwhen you givethem ananswer theydon’t likeAccuse youof ruining abirthday/holidayPlacedorder tothe wrongaddressAsk tospeak withManager, notSupervisorComparesus toAmazonAsk youto changethe invoice(AKA fraud)“This willkeepme fromusing B&H inthe future.”“It won’t letme hold atlocation.”They justdidn’t click it“I’ve NEVERhad aproblem withB&H beforethis!”“I can justget it fromAdorama.”Yelling/Allcaps“I know it’s notyour fault.”They keepacting like it isItem is BKO“Why can’tyou ship ittoday? Ineed it.”Ask yousomethingyou’vealreadyanswered“Cancelmy order!”It’s alreadyshippedOutrageoverrestockingfees“Your customerservice used tobe so good. Idon’t know whathappened.”“I’m going totell everyonenot to shophere.”“I’ve spentthousandsof dollarshere.”Their item isbackordered.“It didn’t saythat before!”“Call me onmy cell.”-or-“Call meback.”They need Orgsales“They’re takingtoo long toreply!”“Are youkiddingme?”Swearsat youThreatensyour job“I want to makea return.”Order is severalmonths oldAsk for asupervisorwhen you givethem ananswer theydon’t like

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accuse you of ruining a birthday/holiday
  2. Placed order to the wrong address
  3. Ask to speak with Manager, not Supervisor
  4. Compares us to Amazon
  5. Ask you to change the invoice (AKA fraud)
  6. “This will keep me from using B&H in the future.”
  7. “It won’t let me hold at location.” They just didn’t click it
  8. “I’ve NEVER had a problem with B&H before this!”
  9. “I can just get it from Adorama.”
  10. Yelling/All caps
  11. “I know it’s not your fault.” They keep acting like it is
  12. Item is BKO “Why can’t you ship it today? I need it.”
  13. Ask you something you’ve already answered
  14. “Cancel my order!” It’s already shipped
  15. Outrage over restocking fees
  16. “Your customer service used to be so good. I don’t know what happened.”
  17. “I’m going to tell everyone not to shop here.”
  18. “I’ve spent thousands of dollars here.”
  19. Their item is back ordered. “It didn’t say that before!”
  20. “Call me on my cell.” -or- “Call me back.”
  21. They need Org sales “They’re taking too long to reply!”
  22. “Are you kidding me?”
  23. Swears at you
  24. Threatens your job
  25. “I want to make a return.” Order is several months old
  26. Ask for a supervisor when you give them an answer they don’t like