Saved RPPform intoFinancefolderSentUCC formto AR repPatient with thesame birthdayasyou(Month/Day)Submitteda shoutouttosupervisorGavesparkpointsSentpatientEOB fromDocusharePaymentmore than$1600.00Patientsaid"wow"GeneratednewpatientstatementUsed theword"fabulous"2 PIcallsUpdatedpaymentplan inLSEAsked aquestionduring teammeetingSharedpositivepatientstoryPatientwith thelast nameSmithPaymentfor under$10.00De-Escalateda callShareteambuildingideaSubmittedZohoTicketOver 70calls ina daySpoke to5 TexaspatientsPatientwith thefirst nameof a flowerOver 12OutboundCalls in 1dayTook acall fromanotherrepSaved RPPform intoFinancefolderSentUCC formto AR repPatient with thesame birthdayasyou(Month/Day)Submitteda shoutouttosupervisorGavesparkpointsSentpatientEOB fromDocusharePaymentmore than$1600.00Patientsaid"wow"GeneratednewpatientstatementUsed theword"fabulous"2 PIcallsUpdatedpaymentplan inLSEAsked aquestionduring teammeetingSharedpositivepatientstoryPatientwith thelast nameSmithPaymentfor under$10.00De-Escalateda callShareteambuildingideaSubmittedZohoTicketOver 70calls ina daySpoke to5 TexaspatientsPatientwith thefirst nameof a flowerOver 12OutboundCalls in 1dayTook acall fromanotherrep

Call Center November - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Saved RPP form into Finance folder
  2. Sent UCC form to AR rep
  3. Patient with the same birthday as you(Month/Day)
  4. Submitted a shoutout to supervisor
  5. Gave spark points
  6. Sent patient EOB from Docushare
  7. Payment more than $1600.00
  8. Patient said "wow"
  9. Generated new patient statement
  10. Used the word "fabulous"
  11. 2 PI calls
  12. Updated payment plan in LSE
  13. Asked a question during team meeting
  14. Shared positive patient story
  15. Patient with the last name Smith
  16. Payment for under $10.00
  17. De-Escalated a call
  18. Share team building idea
  19. Submitted Zoho Ticket
  20. Over 70 calls in a day
  21. Spoke to 5 Texas patients
  22. Patient with the first name of a flower
  23. Over 12 Outbound Calls in 1 day
  24. Took a call from another rep