De-Escalateda callPaymentfor under$10.00Submitteda shoutouttosupervisorSpoke to5 TexaspatientsOver 12OutboundCalls in 1dayTook acall fromanotherrepAsked aquestionduring teammeetingSharedpositivepatientstoryGavesparkpoints2 PIcallsPaymentmore than$1600.00Patientwith thefirst nameof a flowerGeneratednewpatientstatementOver 70calls ina dayShareteambuildingideaPatientsaid"wow"Used theword"fabulous"SentpatientEOB fromDocusharePatientwith thelast nameSmithPatient with thesame birthdayasyou(Month/Day)Updatedpaymentplan inLSESentUCC formto AR repSubmittedZohoTicketSaved RPPform intoFinancefolderDe-Escalateda callPaymentfor under$10.00Submitteda shoutouttosupervisorSpoke to5 TexaspatientsOver 12OutboundCalls in 1dayTook acall fromanotherrepAsked aquestionduring teammeetingSharedpositivepatientstoryGavesparkpoints2 PIcallsPaymentmore than$1600.00Patientwith thefirst nameof a flowerGeneratednewpatientstatementOver 70calls ina dayShareteambuildingideaPatientsaid"wow"Used theword"fabulous"SentpatientEOB fromDocusharePatientwith thelast nameSmithPatient with thesame birthdayasyou(Month/Day)Updatedpaymentplan inLSESentUCC formto AR repSubmittedZohoTicketSaved RPPform intoFinancefolder

Call Center November - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-Escalated a call
  2. Payment for under $10.00
  3. Submitted a shoutout to supervisor
  4. Spoke to 5 Texas patients
  5. Over 12 Outbound Calls in 1 day
  6. Took a call from another rep
  7. Asked a question during team meeting
  8. Shared positive patient story
  9. Gave spark points
  10. 2 PI calls
  11. Payment more than $1600.00
  12. Patient with the first name of a flower
  13. Generated new patient statement
  14. Over 70 calls in a day
  15. Share team building idea
  16. Patient said "wow"
  17. Used the word "fabulous"
  18. Sent patient EOB from Docushare
  19. Patient with the last name Smith
  20. Patient with the same birthday as you(Month/Day)
  21. Updated payment plan in LSE
  22. Sent UCC form to AR rep
  23. Submitted Zoho Ticket
  24. Saved RPP form into Finance folder