You want to runa future cartbefore a currentcart interval hasfinishedYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.One ofvariousinterfaceerrorsPatients'charges areread-only andthe project teamcannot correctchargesRevenueis downafter go-liveMyscannerisn'tworkingNothing isvalidating orworking withbarcodingMy user isn't setup to allow meto see aparticular folderin my In BasketA highnumber ofIdentity IDsare mappedincorrectlyI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaOrders aredefaulting inas Do NotDispenseI'm getting awrongmedicationerror, but this isthe right med!Patientsare notappearingin the ADSPTApreferencelist missingmed(s)Users are notable to accesscertainencounters forbulk chargeA large numberof patients arenot appearingin the correctstationsThe wrongdose isgetting pulledin for scannedNDCsYou need toretriggerseveralpharmacycharges atonceBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)Orders are notautoverifying, orare autoverifyingwhen theyshouldn'tPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverCertain inbasketmessage typesare not showingin the in basketOrders are inthe Queuethat we don'twant toverifyPharmacists areseeingdiscontinuedorders come to theverification queuefor reviewOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itYou want medorders with the"Do NotDispense" flagto be sent toADSPatients arestuck in theVerificationQueueUnexpectedFirst DoseDispensesThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataYou want to runa future cartbefore a currentcart interval hasfinishedYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.One ofvariousinterfaceerrorsPatients'charges areread-only andthe project teamcannot correctchargesRevenueis downafter go-liveMyscannerisn'tworkingNothing isvalidating orworking withbarcodingMy user isn't setup to allow meto see aparticular folderin my In BasketA highnumber ofIdentity IDsare mappedincorrectlyI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaOrders aredefaulting inas Do NotDispenseI'm getting awrongmedicationerror, but this isthe right med!Patientsare notappearingin the ADSPTApreferencelist missingmed(s)Users are notable to accesscertainencounters forbulk chargeA large numberof patients arenot appearingin the correctstationsThe wrongdose isgetting pulledin for scannedNDCsYou need toretriggerseveralpharmacycharges atonceBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)Orders are notautoverifying, orare autoverifyingwhen theyshouldn'tPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverCertain inbasketmessage typesare not showingin the in basketOrders are inthe Queuethat we don'twant toverifyPharmacists areseeingdiscontinuedorders come to theverification queuefor reviewOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itYou want medorders with the"Do NotDispense" flagto be sent toADSPatients arestuck in theVerificationQueueUnexpectedFirst DoseDispensesThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load data

Go Live Common Issues - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
I
5
I
6
B
7
B
8
G
9
G
10
B
11
N
12
B
13
G
14
G
15
I
16
G
17
B
18
I
19
N
20
O
21
O
22
N
23
O
24
I
25
O
26
N
27
O
28
N
29
B
  1. N-You want to run a future cart before a current cart interval has finished
  2. I-You setup some ADS/ other pharmacies to charge on dispense during cutover to ensure that you charged for the medications.
  3. G-One of various interface errors
  4. I-Patients' charges are read-only and the project team cannot correct charges
  5. I-Revenue is down after go-live
  6. B-My scanner isn't working
  7. B-Nothing is validating or working with barcoding
  8. G-My user isn't set up to allow me to see a particular folder in my In Basket
  9. G-A high number of Identity IDs are mapped incorrectly
  10. B-I'm getting a MAR action of New Bag instead of Given and vice-versa
  11. N-Orders are defaulting in as Do Not Dispense
  12. B-I'm getting a wrong medication error, but this is the right med!
  13. G-Patients are not appearing in the ADS
  14. G-PTA preference list missing med(s)
  15. I-Users are not able to access certain encounters for bulk charge
  16. G-A large number of patients are not appearing in the correct stations
  17. B-The wrong dose is getting pulled in for scanned NDCs
  18. I-You need to retrigger several pharmacy charges at once
  19. N-Bulk products are built incorrectly (i.e., not yellow-dotted on med lists so they aren't dispensing or charging appropriately)
  20. O-Orders are not autoverifying, or are autoverifying when they shouldn't
  21. O-Pharmacists Frustrated with Discharged Encounters During Order Entry and Verification Phase of Cutover
  22. N-Certain in basket message types are not showing in the in basket
  23. O-Orders are in the Queue that we don't want to verify
  24. I-Pharmacists are seeing discontinued orders come to the verification queue for review
  25. O-Once I verify all of my patient's orders, the chart automatically closes and this bugs me. I want the chart to stay open so I can review it
  26. N-You want med orders with the "Do Not Dispense" flag to be sent to ADS
  27. O-Patients are stuck in the Verification Queue
  28. N-Unexpected First Dose Dispenses
  29. B-The scanned values correspond to valid NDCs, but those NDCs don't exist in the customer system due to not having recent med load data