Patients'charges areread-only andthe project teamcannot correctchargesOne ofvariousinterfaceerrorsOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tThe wrongdose isgetting pulledin for scannedNDCsYou want to runa future cartbefore a currentcart interval hasfinishedI'm getting awrongmedicationerror, but this isthe right med!I'm getting aMAR action ofNew Baginstead ofGiven and vice-versaCertain inbasketmessage typesare not showingin the in basketMyscannerisn'tworkingOrders aredefaulting inas Do NotDispenseUnexpectedFirst DoseDispensesPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverNothing isvalidating orworking withbarcodingUsers are notable to accesscertainencounters forbulk chargeRevenueis downafter go-livePatients arestuck in theVerificationQueueYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.Orders are inthe Queuethat we don'twant toverifyPTApreferencelist missingmed(s)Pharmacists areseeingdiscontinuedorders come to theverification queuefor reviewYou need toretriggerseveralpharmacycharges atoncePatientsare notappearingin the ADSMy user isn't setup to allow meto see aparticular folderin my In BasketBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)Once I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itA large numberof patients arenot appearingin the correctstationsYou want medorders with the"Do NotDispense" flagto be sent toADSThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataA highnumber ofIdentity IDsare mappedincorrectlyPatients'charges areread-only andthe project teamcannot correctchargesOne ofvariousinterfaceerrorsOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tThe wrongdose isgetting pulledin for scannedNDCsYou want to runa future cartbefore a currentcart interval hasfinishedI'm getting awrongmedicationerror, but this isthe right med!I'm getting aMAR action ofNew Baginstead ofGiven and vice-versaCertain inbasketmessage typesare not showingin the in basketMyscannerisn'tworkingOrders aredefaulting inas Do NotDispenseUnexpectedFirst DoseDispensesPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverNothing isvalidating orworking withbarcodingUsers are notable to accesscertainencounters forbulk chargeRevenueis downafter go-livePatients arestuck in theVerificationQueueYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.Orders are inthe Queuethat we don'twant toverifyPTApreferencelist missingmed(s)Pharmacists areseeingdiscontinuedorders come to theverification queuefor reviewYou need toretriggerseveralpharmacycharges atoncePatientsare notappearingin the ADSMy user isn't setup to allow meto see aparticular folderin my In BasketBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)Once I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itA large numberof patients arenot appearingin the correctstationsYou want medorders with the"Do NotDispense" flagto be sent toADSThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataA highnumber ofIdentity IDsare mappedincorrectly

Go Live Common Issues - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
B
5
N
6
B
7
B
8
N
9
B
10
N
11
N
12
O
13
B
14
I
15
I
16
O
17
I
18
O
19
G
20
I
21
I
22
G
23
G
24
N
25
O
26
G
27
N
28
B
29
G
  1. I-Patients' charges are read-only and the project team cannot correct charges
  2. G-One of various interface errors
  3. O-Orders are not autoverifying, or are autoverifying when they shouldn't
  4. B-The wrong dose is getting pulled in for scanned NDCs
  5. N-You want to run a future cart before a current cart interval has finished
  6. B-I'm getting a wrong medication error, but this is the right med!
  7. B-I'm getting a MAR action of New Bag instead of Given and vice-versa
  8. N-Certain in basket message types are not showing in the in basket
  9. B-My scanner isn't working
  10. N-Orders are defaulting in as Do Not Dispense
  11. N-Unexpected First Dose Dispenses
  12. O-Pharmacists Frustrated with Discharged Encounters During Order Entry and Verification Phase of Cutover
  13. B-Nothing is validating or working with barcoding
  14. I-Users are not able to access certain encounters for bulk charge
  15. I-Revenue is down after go-live
  16. O-Patients are stuck in the Verification Queue
  17. I-You setup some ADS/ other pharmacies to charge on dispense during cutover to ensure that you charged for the medications.
  18. O-Orders are in the Queue that we don't want to verify
  19. G-PTA preference list missing med(s)
  20. I-Pharmacists are seeing discontinued orders come to the verification queue for review
  21. I-You need to retrigger several pharmacy charges at once
  22. G-Patients are not appearing in the ADS
  23. G-My user isn't set up to allow me to see a particular folder in my In Basket
  24. N-Bulk products are built incorrectly (i.e., not yellow-dotted on med lists so they aren't dispensing or charging appropriately)
  25. O-Once I verify all of my patient's orders, the chart automatically closes and this bugs me. I want the chart to stay open so I can review it
  26. G-A large number of patients are not appearing in the correct stations
  27. N-You want med orders with the "Do Not Dispense" flag to be sent to ADS
  28. B-The scanned values correspond to valid NDCs, but those NDCs don't exist in the customer system due to not having recent med load data
  29. G-A high number of Identity IDs are mapped incorrectly