Patientsare notappearingin the ADSUsers are notable to accesscertainencounters forbulk chargeMyscannerisn'tworkingOrders aredefaulting inas Do NotDispenseYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.I'm getting aMAR action ofNew Baginstead ofGiven and vice-versaCertain inbasketmessage typesare not showingin the in basketPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverPTApreferencelist missingmed(s)UnexpectedFirst DoseDispensesOrders are inthe Queuethat we don'twant toverifyPatients'charges areread-only andthe project teamcannot correctchargesA highnumber ofIdentity IDsare mappedincorrectlyYou want to runa future cartbefore a currentcart interval hasfinishedRevenueis downafter go-liveBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)I'm getting awrongmedicationerror, but this isthe right med!The scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataYou want medorders with the"Do NotDispense" flagto be sent toADSOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tNothing isvalidating orworking withbarcodingOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itPatients arestuck in theVerificationQueueYou need toretriggerseveralpharmacycharges atonceMy user isn't setup to allow meto see aparticular folderin my In BasketPharmacists areseeingdiscontinuedorders come to theverification queuefor reviewA large numberof patients arenot appearingin the correctstationsOne ofvariousinterfaceerrorsThe wrongdose isgetting pulledin for scannedNDCsPatientsare notappearingin the ADSUsers are notable to accesscertainencounters forbulk chargeMyscannerisn'tworkingOrders aredefaulting inas Do NotDispenseYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.I'm getting aMAR action ofNew Baginstead ofGiven and vice-versaCertain inbasketmessage typesare not showingin the in basketPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverPTApreferencelist missingmed(s)UnexpectedFirst DoseDispensesOrders are inthe Queuethat we don'twant toverifyPatients'charges areread-only andthe project teamcannot correctchargesA highnumber ofIdentity IDsare mappedincorrectlyYou want to runa future cartbefore a currentcart interval hasfinishedRevenueis downafter go-liveBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)I'm getting awrongmedicationerror, but this isthe right med!The scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataYou want medorders with the"Do NotDispense" flagto be sent toADSOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tNothing isvalidating orworking withbarcodingOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itPatients arestuck in theVerificationQueueYou need toretriggerseveralpharmacycharges atonceMy user isn't setup to allow meto see aparticular folderin my In BasketPharmacists areseeingdiscontinuedorders come to theverification queuefor reviewA large numberof patients arenot appearingin the correctstationsOne ofvariousinterfaceerrorsThe wrongdose isgetting pulledin for scannedNDCs

Go Live Common Issues - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
N
5
I
6
B
7
N
8
O
9
G
10
N
11
O
12
I
13
G
14
N
15
I
16
N
17
B
18
B
19
N
20
O
21
B
22
O
23
O
24
I
25
G
26
I
27
G
28
G
29
B
  1. G-Patients are not appearing in the ADS
  2. I-Users are not able to access certain encounters for bulk charge
  3. B-My scanner isn't working
  4. N-Orders are defaulting in as Do Not Dispense
  5. I-You setup some ADS/ other pharmacies to charge on dispense during cutover to ensure that you charged for the medications.
  6. B-I'm getting a MAR action of New Bag instead of Given and vice-versa
  7. N-Certain in basket message types are not showing in the in basket
  8. O-Pharmacists Frustrated with Discharged Encounters During Order Entry and Verification Phase of Cutover
  9. G-PTA preference list missing med(s)
  10. N-Unexpected First Dose Dispenses
  11. O-Orders are in the Queue that we don't want to verify
  12. I-Patients' charges are read-only and the project team cannot correct charges
  13. G-A high number of Identity IDs are mapped incorrectly
  14. N-You want to run a future cart before a current cart interval has finished
  15. I-Revenue is down after go-live
  16. N-Bulk products are built incorrectly (i.e., not yellow-dotted on med lists so they aren't dispensing or charging appropriately)
  17. B-I'm getting a wrong medication error, but this is the right med!
  18. B-The scanned values correspond to valid NDCs, but those NDCs don't exist in the customer system due to not having recent med load data
  19. N-You want med orders with the "Do Not Dispense" flag to be sent to ADS
  20. O-Orders are not autoverifying, or are autoverifying when they shouldn't
  21. B-Nothing is validating or working with barcoding
  22. O-Once I verify all of my patient's orders, the chart automatically closes and this bugs me. I want the chart to stay open so I can review it
  23. O-Patients are stuck in the Verification Queue
  24. I-You need to retrigger several pharmacy charges at once
  25. G-My user isn't set up to allow me to see a particular folder in my In Basket
  26. I-Pharmacists are seeing discontinued orders come to the verification queue for review
  27. G-A large number of patients are not appearing in the correct stations
  28. G-One of various interface errors
  29. B-The wrong dose is getting pulled in for scanned NDCs