Certain inbasketmessage typesare not showingin the in basketUnexpectedFirst DoseDispensesThe wrongdose isgetting pulledin for scannedNDCsMyscannerisn'tworkingNothing isvalidating orworking withbarcodingThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataA large numberof patients arenot appearingin the correctstationsOrders aredefaulting inas Do NotDispenseYou want medorders with the"Do NotDispense" flagto be sent toADSPatients'charges areread-only andthe project teamcannot correctchargesBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)You setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.I'm getting awrongmedicationerror, but this isthe right med!My user isn't setup to allow meto see aparticular folderin my In BasketOne ofvariousinterfaceerrorsOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tA highnumber ofIdentity IDsare mappedincorrectlyOrders are inthe Queuethat we don'twant toverifyPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaPTApreferencelist missingmed(s)Users are notable to accesscertainencounters forbulk chargePatients arestuck in theVerificationQueuePharmacists areseeingdiscontinuedorders come to theverification queuefor reviewOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itYou want to runa future cartbefore a currentcart interval hasfinishedYou need toretriggerseveralpharmacycharges atonceRevenueis downafter go-livePatientsare notappearingin the ADSCertain inbasketmessage typesare not showingin the in basketUnexpectedFirst DoseDispensesThe wrongdose isgetting pulledin for scannedNDCsMyscannerisn'tworkingNothing isvalidating orworking withbarcodingThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataA large numberof patients arenot appearingin the correctstationsOrders aredefaulting inas Do NotDispenseYou want medorders with the"Do NotDispense" flagto be sent toADSPatients'charges areread-only andthe project teamcannot correctchargesBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)You setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.I'm getting awrongmedicationerror, but this isthe right med!My user isn't setup to allow meto see aparticular folderin my In BasketOne ofvariousinterfaceerrorsOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tA highnumber ofIdentity IDsare mappedincorrectlyOrders are inthe Queuethat we don'twant toverifyPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaPTApreferencelist missingmed(s)Users are notable to accesscertainencounters forbulk chargePatients arestuck in theVerificationQueuePharmacists areseeingdiscontinuedorders come to theverification queuefor reviewOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itYou want to runa future cartbefore a currentcart interval hasfinishedYou need toretriggerseveralpharmacycharges atonceRevenueis downafter go-livePatientsare notappearingin the ADS

Go Live Common Issues - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
B
5
B
6
B
7
G
8
N
9
N
10
I
11
N
12
I
13
B
14
G
15
G
16
O
17
G
18
O
19
O
20
B
21
G
22
I
23
O
24
I
25
O
26
N
27
I
28
I
29
G
  1. N-Certain in basket message types are not showing in the in basket
  2. N-Unexpected First Dose Dispenses
  3. B-The wrong dose is getting pulled in for scanned NDCs
  4. B-My scanner isn't working
  5. B-Nothing is validating or working with barcoding
  6. B-The scanned values correspond to valid NDCs, but those NDCs don't exist in the customer system due to not having recent med load data
  7. G-A large number of patients are not appearing in the correct stations
  8. N-Orders are defaulting in as Do Not Dispense
  9. N-You want med orders with the "Do Not Dispense" flag to be sent to ADS
  10. I-Patients' charges are read-only and the project team cannot correct charges
  11. N-Bulk products are built incorrectly (i.e., not yellow-dotted on med lists so they aren't dispensing or charging appropriately)
  12. I-You setup some ADS/ other pharmacies to charge on dispense during cutover to ensure that you charged for the medications.
  13. B-I'm getting a wrong medication error, but this is the right med!
  14. G-My user isn't set up to allow me to see a particular folder in my In Basket
  15. G-One of various interface errors
  16. O-Orders are not autoverifying, or are autoverifying when they shouldn't
  17. G-A high number of Identity IDs are mapped incorrectly
  18. O-Orders are in the Queue that we don't want to verify
  19. O-Pharmacists Frustrated with Discharged Encounters During Order Entry and Verification Phase of Cutover
  20. B-I'm getting a MAR action of New Bag instead of Given and vice-versa
  21. G-PTA preference list missing med(s)
  22. I-Users are not able to access certain encounters for bulk charge
  23. O-Patients are stuck in the Verification Queue
  24. I-Pharmacists are seeing discontinued orders come to the verification queue for review
  25. O-Once I verify all of my patient's orders, the chart automatically closes and this bugs me. I want the chart to stay open so I can review it
  26. N-You want to run a future cart before a current cart interval has finished
  27. I-You need to retrigger several pharmacy charges at once
  28. I-Revenue is down after go-live
  29. G-Patients are not appearing in the ADS