You need toretriggerseveralpharmacycharges atonceYou want medorders with the"Do NotDispense" flagto be sent toADSA highnumber ofIdentity IDsare mappedincorrectlyOrders aredefaulting inas Do NotDispensePatients'charges areread-only andthe project teamcannot correctchargesThe wrongdose isgetting pulledin for scannedNDCsPatientsare notappearingin the ADSI'm getting awrongmedicationerror, but this isthe right med!PTApreferencelist missingmed(s)UnexpectedFirst DoseDispensesMyscannerisn'tworkingA large numberof patients arenot appearingin the correctstationsPharmacists areseeingdiscontinuedorders come to theverification queuefor reviewBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)PharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaRevenueis downafter go-liveYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.Users are notable to accesscertainencounters forbulk chargeOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itPatients arestuck in theVerificationQueueOne ofvariousinterfaceerrorsNothing isvalidating orworking withbarcodingCertain inbasketmessage typesare not showingin the in basketMy user isn't setup to allow meto see aparticular folderin my In BasketYou want to runa future cartbefore a currentcart interval hasfinishedOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataOrders are inthe Queuethat we don'twant toverifyYou need toretriggerseveralpharmacycharges atonceYou want medorders with the"Do NotDispense" flagto be sent toADSA highnumber ofIdentity IDsare mappedincorrectlyOrders aredefaulting inas Do NotDispensePatients'charges areread-only andthe project teamcannot correctchargesThe wrongdose isgetting pulledin for scannedNDCsPatientsare notappearingin the ADSI'm getting awrongmedicationerror, but this isthe right med!PTApreferencelist missingmed(s)UnexpectedFirst DoseDispensesMyscannerisn'tworkingA large numberof patients arenot appearingin the correctstationsPharmacists areseeingdiscontinuedorders come to theverification queuefor reviewBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)PharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaRevenueis downafter go-liveYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.Users are notable to accesscertainencounters forbulk chargeOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itPatients arestuck in theVerificationQueueOne ofvariousinterfaceerrorsNothing isvalidating orworking withbarcodingCertain inbasketmessage typesare not showingin the in basketMy user isn't setup to allow meto see aparticular folderin my In BasketYou want to runa future cartbefore a currentcart interval hasfinishedOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataOrders are inthe Queuethat we don'twant toverify

Go Live Common Issues - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
N
5
I
6
B
7
G
8
B
9
G
10
N
11
B
12
G
13
I
14
N
15
O
16
B
17
I
18
I
19
I
20
O
21
O
22
G
23
B
24
N
25
G
26
N
27
O
28
B
29
O
  1. I-You need to retrigger several pharmacy charges at once
  2. N-You want med orders with the "Do Not Dispense" flag to be sent to ADS
  3. G-A high number of Identity IDs are mapped incorrectly
  4. N-Orders are defaulting in as Do Not Dispense
  5. I-Patients' charges are read-only and the project team cannot correct charges
  6. B-The wrong dose is getting pulled in for scanned NDCs
  7. G-Patients are not appearing in the ADS
  8. B-I'm getting a wrong medication error, but this is the right med!
  9. G-PTA preference list missing med(s)
  10. N-Unexpected First Dose Dispenses
  11. B-My scanner isn't working
  12. G-A large number of patients are not appearing in the correct stations
  13. I-Pharmacists are seeing discontinued orders come to the verification queue for review
  14. N-Bulk products are built incorrectly (i.e., not yellow-dotted on med lists so they aren't dispensing or charging appropriately)
  15. O-Pharmacists Frustrated with Discharged Encounters During Order Entry and Verification Phase of Cutover
  16. B-I'm getting a MAR action of New Bag instead of Given and vice-versa
  17. I-Revenue is down after go-live
  18. I-You setup some ADS/ other pharmacies to charge on dispense during cutover to ensure that you charged for the medications.
  19. I-Users are not able to access certain encounters for bulk charge
  20. O-Once I verify all of my patient's orders, the chart automatically closes and this bugs me. I want the chart to stay open so I can review it
  21. O-Patients are stuck in the Verification Queue
  22. G-One of various interface errors
  23. B-Nothing is validating or working with barcoding
  24. N-Certain in basket message types are not showing in the in basket
  25. G-My user isn't set up to allow me to see a particular folder in my In Basket
  26. N-You want to run a future cart before a current cart interval has finished
  27. O-Orders are not autoverifying, or are autoverifying when they shouldn't
  28. B-The scanned values correspond to valid NDCs, but those NDCs don't exist in the customer system due to not having recent med load data
  29. O-Orders are in the Queue that we don't want to verify