Users are notable to accesscertainencounters forbulk chargeOrders are inthe Queuethat we don'twant toverifyPatients arestuck in theVerificationQueueOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itYou want to runa future cartbefore a currentcart interval hasfinishedPTApreferencelist missingmed(s)Nothing isvalidating orworking withbarcodingYou need toretriggerseveralpharmacycharges atonceMy user isn't setup to allow meto see aparticular folderin my In BasketThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataCertain inbasketmessage typesare not showingin the in basketI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.UnexpectedFirst DoseDispensesBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)Pharmacists areseeingdiscontinuedorders come to theverification queuefor reviewYou want medorders with the"Do NotDispense" flagto be sent toADSOne ofvariousinterfaceerrorsI'm getting awrongmedicationerror, but this isthe right med!Revenueis downafter go-liveA highnumber ofIdentity IDsare mappedincorrectlyOrders aredefaulting inas Do NotDispenseA large numberof patients arenot appearingin the correctstationsPatientsare notappearingin the ADSPatients'charges areread-only andthe project teamcannot correctchargesPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tMyscannerisn'tworkingThe wrongdose isgetting pulledin for scannedNDCsUsers are notable to accesscertainencounters forbulk chargeOrders are inthe Queuethat we don'twant toverifyPatients arestuck in theVerificationQueueOnce I verify all of mypatient's orders, thechart automaticallycloses and this bugsme. I want the chartto stay open so I canreview itYou want to runa future cartbefore a currentcart interval hasfinishedPTApreferencelist missingmed(s)Nothing isvalidating orworking withbarcodingYou need toretriggerseveralpharmacycharges atonceMy user isn't setup to allow meto see aparticular folderin my In BasketThe scanned valuescorrespond to validNDCs, but thoseNDCs don't exist inthe customer systemdue to not havingrecent med load dataCertain inbasketmessage typesare not showingin the in basketI'm getting aMAR action ofNew Baginstead ofGiven and vice-versaYou setup someADS/ otherpharmacies to chargeon dispense duringcutover to ensurethat you charged forthe medications.UnexpectedFirst DoseDispensesBulk products arebuilt incorrectly (i.e.,not yellow-dotted onmed lists so theyaren't dispensing orchargingappropriately)Pharmacists areseeingdiscontinuedorders come to theverification queuefor reviewYou want medorders with the"Do NotDispense" flagto be sent toADSOne ofvariousinterfaceerrorsI'm getting awrongmedicationerror, but this isthe right med!Revenueis downafter go-liveA highnumber ofIdentity IDsare mappedincorrectlyOrders aredefaulting inas Do NotDispenseA large numberof patients arenot appearingin the correctstationsPatientsare notappearingin the ADSPatients'charges areread-only andthe project teamcannot correctchargesPharmacistsFrustrated withDischargedEncounters DuringOrder Entry andVerification Phase ofCutoverOrders are notautoverifying, orare autoverifyingwhen theyshouldn'tMyscannerisn'tworkingThe wrongdose isgetting pulledin for scannedNDCs

Go Live Common Issues - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
O
5
N
6
G
7
B
8
I
9
G
10
B
11
N
12
B
13
I
14
N
15
N
16
I
17
N
18
G
19
B
20
I
21
G
22
N
23
G
24
G
25
I
26
O
27
O
28
B
29
B
  1. I-Users are not able to access certain encounters for bulk charge
  2. O-Orders are in the Queue that we don't want to verify
  3. O-Patients are stuck in the Verification Queue
  4. O-Once I verify all of my patient's orders, the chart automatically closes and this bugs me. I want the chart to stay open so I can review it
  5. N-You want to run a future cart before a current cart interval has finished
  6. G-PTA preference list missing med(s)
  7. B-Nothing is validating or working with barcoding
  8. I-You need to retrigger several pharmacy charges at once
  9. G-My user isn't set up to allow me to see a particular folder in my In Basket
  10. B-The scanned values correspond to valid NDCs, but those NDCs don't exist in the customer system due to not having recent med load data
  11. N-Certain in basket message types are not showing in the in basket
  12. B-I'm getting a MAR action of New Bag instead of Given and vice-versa
  13. I-You setup some ADS/ other pharmacies to charge on dispense during cutover to ensure that you charged for the medications.
  14. N-Unexpected First Dose Dispenses
  15. N-Bulk products are built incorrectly (i.e., not yellow-dotted on med lists so they aren't dispensing or charging appropriately)
  16. I-Pharmacists are seeing discontinued orders come to the verification queue for review
  17. N-You want med orders with the "Do Not Dispense" flag to be sent to ADS
  18. G-One of various interface errors
  19. B-I'm getting a wrong medication error, but this is the right med!
  20. I-Revenue is down after go-live
  21. G-A high number of Identity IDs are mapped incorrectly
  22. N-Orders are defaulting in as Do Not Dispense
  23. G-A large number of patients are not appearing in the correct stations
  24. G-Patients are not appearing in the ADS
  25. I-Patients' charges are read-only and the project team cannot correct charges
  26. O-Pharmacists Frustrated with Discharged Encounters During Order Entry and Verification Phase of Cutover
  27. O-Orders are not autoverifying, or are autoverifying when they shouldn't
  28. B-My scanner isn't working
  29. B-The wrong dose is getting pulled in for scanned NDCs