41ProductsandServicesCapital OneTravel isgreat whenyou....22OwnershipI'll be happy to adda user. For future,you can alwaysadd a user onlineif that's moreconvenient83WowFactorI am so excitedto hear aboutyour trip! I mayhave to .....52ProductsandServicesTheVenture Xcard isgreat for....91WowFactorI am here foryou toadvocatehoweverpossible.8ActiveListeningI understandthe need toincrease yourbuying power.here are youroptions.88WowFactorI would be happyto see if I can walkyou through howto prevent thosecontinuedcharges.80WowFactorI am noticing that youprefer us to work with... to manage theaccount. I can updatethem as an accountmanager today togive them that ability.67ResolvingquestionsHave youchecked youremail that mayhelp explain thecharge?28OwnershipI can definitelyassist you with apayment. I caneven connect you tothe automatedpayment system ifyou prefer.44ProductsandServicesOur creditwisetool can helpyou withmonitoringyour credit.70ResolvingquestionsHave you beenable to contactthe merchant tosee if they areable/willing toresolve this?18ActiveListeningI can understandbeing declined atthe store can beupsetting let's seewhat happend!58ProductsandServicesEnrolling/enrolledonline accountscan put you incontrol of youraccout.76ResolvingquestionsHave youeverconsideredsetting upauto pay?11ActiveListeningI can respectyour concernswith notreceiving yournew card...14ActiveListeningI can understandhow concerning itmust be seeing atransaction notauthorized you.94WowFactorI know paying a yearlyfee is something youdon't want. I reviewedyour account and seewe can help youcontinue to earnrewards without a fee.35OwnershipI would be morethan happy toassist with seeingwhen you shouldexpect your newcard.65ResolvingquestionsWe can contact yourbank if you would liketo verify the funds forthat payment to see ifwe can release thehold. Would you liketo do that?30OwnershipI would love tosee if we canupgrade youraccount today tostart earningrewards3ActiveListeningI understandfees/interestareconcerningfor you...20OwnershipI would be happyto share ouroptions forrequesting a pinand some cashadvanceinformation.61ResolvingquestionsHave you beenable to attemptresetting yourpassword orgetting yourusername atcapitalone.com?41ProductsandServicesCapital OneTravel isgreat whenyou....22OwnershipI'll be happy to adda user. For future,you can alwaysadd a user onlineif that's moreconvenient83WowFactorI am so excitedto hear aboutyour trip! I mayhave to .....52ProductsandServicesTheVenture Xcard isgreat for....91WowFactorI am here foryou toadvocatehoweverpossible.8ActiveListeningI understandthe need toincrease yourbuying power.here are youroptions.88WowFactorI would be happyto see if I can walkyou through howto prevent thosecontinuedcharges.80WowFactorI am noticing that youprefer us to work with... to manage theaccount. I can updatethem as an accountmanager today togive them that ability.67ResolvingquestionsHave youchecked youremail that mayhelp explain thecharge?28OwnershipI can definitelyassist you with apayment. I caneven connect you tothe automatedpayment system ifyou prefer.44ProductsandServicesOur creditwisetool can helpyou withmonitoringyour credit.70ResolvingquestionsHave you beenable to contactthe merchant tosee if they areable/willing toresolve this?18ActiveListeningI can understandbeing declined atthe store can beupsetting let's seewhat happend!58ProductsandServicesEnrolling/enrolledonline accountscan put you incontrol of youraccout.76ResolvingquestionsHave youeverconsideredsetting upauto pay?11ActiveListeningI can respectyour concernswith notreceiving yournew card...14ActiveListeningI can understandhow concerning itmust be seeing atransaction notauthorized you.94WowFactorI know paying a yearlyfee is something youdon't want. I reviewedyour account and seewe can help youcontinue to earnrewards without a fee.35OwnershipI would be morethan happy toassist with seeingwhen you shouldexpect your newcard.65ResolvingquestionsWe can contact yourbank if you would liketo verify the funds forthat payment to see ifwe can release thehold. Would you liketo do that?30OwnershipI would love tosee if we canupgrade youraccount today tostart earningrewards3ActiveListeningI understandfees/interestareconcerningfor you...20OwnershipI would be happyto share ouroptions forrequesting a pinand some cashadvanceinformation.61ResolvingquestionsHave you beenable to attemptresetting yourpassword orgetting yourusername atcapitalone.com?

Promotor/NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. N-Capital One Travel is great when you....
    N-41 Products and Services
  2. I-I'll be happy to add a user. For future, you can always add a user online if that's more convenient
    I-22 Ownership
  3. O-I am so excited to hear about your trip! I may have to .....
    O-83 Wow Factor
  4. N-The Venture X card is great for....
    N-52 Products and Services
  5. O-I am here for you to advocate however possible.
    O-91 Wow Factor
  6. B-I understand the need to increase your buying power. here are your options.
    B-8 Active Listening
  7. O-I would be happy to see if I can walk you through how to prevent those continued charges.
    O-88 Wow Factor
  8. O-I am noticing that you prefer us to work with ... to manage the account. I can update them as an account manager today to give them that ability.
    O-80 Wow Factor
  9. G-Have you checked your email that may help explain the charge?
    G-67 Resolving questions
  10. I-I can definitely assist you with a payment. I can even connect you to the automated payment system if you prefer.
    I-28 Ownership
  11. N-Our creditwise tool can help you with monitoring your credit.
    N-44 Products and Services
  12. G-Have you been able to contact the merchant to see if they are able/willing to resolve this?
    G-70 Resolving questions
  13. B-I can understand being declined at the store can be upsetting let's see what happend!
    B-18 Active Listening
  14. N-Enrolling/enrolled online accounts can put you in control of your accout.
    N-58 Products and Services
  15. G-Have you ever considered setting up auto pay?
    G-76 Resolving questions
  16. B-I can respect your concerns with not receiving your new card...
    B-11 Active Listening
  17. B-I can understand how concerning it must be seeing a transaction not authorized you.
    B-14 Active Listening
  18. O-I know paying a yearly fee is something you don't want. I reviewed your account and see we can help you continue to earn rewards without a fee.
    O-94 Wow Factor
  19. I-I would be more than happy to assist with seeing when you should expect your new card.
    I-35 Ownership
  20. G-We can contact your bank if you would like to verify the funds for that payment to see if we can release the hold. Would you like to do that?
    G-65 Resolving questions
  21. I-I would love to see if we can upgrade your account today to start earning rewards
    I-30 Ownership
  22. B-I understand fees/interest are concerning for you...
    B-3 Active Listening
  23. I-I would be happy to share our options for requesting a pin and some cash advance information.
    I-20 Ownership
  24. G-Have you been able to attempt resetting your password or getting your username at capitalone.com?
    G-61 Resolving questions