(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-I can understand how concerning it must be seeing a transaction not authorized you.
B-14
Active Listening
I-I would love to see if we can upgrade your account today to start earning rewards
I-30
Ownership
G-Have you ever considered setting up auto pay?
G-76
Resolving questions
N-Our creditwise tool can help you with monitoring your credit.
N-44
Products and Services
O-I am noticing that you prefer us to work with ... to manage the account. I can update them as an account manager today to give them that ability.
O-80
Wow Factor
O-I am so excited to hear about your trip! I may have to .....
O-83
Wow Factor
B-I understand the need to increase your buying power. here are your options.
B-8
Active Listening
I-I'll be happy to add a user. For future, you can always add a user online if that's more convenient
I-22
Ownership
G-Have you checked your email that may help explain the charge?
G-67
Resolving questions
G-Have you been able to contact the merchant to see if they are able/willing to resolve this?
G-70
Resolving questions
N-The Venture X card is great for....
N-52
Products and Services
O-I am here for you to advocate however possible.
O-91
Wow Factor
O-I would be happy to see if I can walk you through how to prevent those continued charges.
O-88
Wow Factor
I-I would be happy to share our options for requesting a pin and some cash advance information.
I-20
Ownership
G-We can contact your bank if you would like to verify the funds for that payment to see if we can release the hold. Would you like to do that?
G-65
Resolving questions
B-I can respect your concerns with not receiving your new card...
B-11
Active Listening
B-I understand fees/interest are concerning for you...
B-3
Active Listening
I-I can definitely assist you with a payment. I can even connect you to the automated payment system if you prefer.
I-28
Ownership
B-I can understand being declined at the store can be upsetting let's see what happend!
B-18
Active Listening
I-I would be more than happy to assist with seeing when you should expect your new card.
I-35
Ownership
O-I know paying a yearly fee is something you don't want. I reviewed your account and see we can help you continue to earn rewards without a fee.
O-94
Wow Factor
N-Enrolling/enrolled online accounts can put you in control of your accout.
N-58
Products and Services
G-Have you been able to attempt resetting your password or getting your username at capitalone.com?
G-61
Resolving questions
N-Capital One Travel is great when you....
N-41
Products and Services
