(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Attach payment method to PA!
N-Have a FUN and Unique greeting!
B-If unable to collect, were expectations set for next collection steps?
N-Free!
B-Help CX set up TMO ID!
N-Collect on RSL call!
G-Add HSI line on account!
I-Add 2 voice lines on one account!
B-Send relevant self help for PA/payment!
I- Add P360 for customer!
G-Set up customer on AUTOPAY!
O-Set up PA for past due and current balance!
N-Collect past due and current balance!
I-Collect PD balance over $50!
N-Collect a PD balance above $250!
I-Add a mobile internet line!
O-Sing a song for your customer!
G-Walk customer through self help for payment!
B-Walk customer through set up for PA!
B-Walk customer through self service to pay PD!
O-Collect a PD balance over $300!
I-Knock out a full 4 point recap!
O-Ask lifestyle questions to make a relevant offer!