CompleteCBTs onTimeMTDAdherence> 95%PerfectAttendance(No Loss ofEmpowermentPoints)Answer aTeamMember'sQuestion inChatSend KierstenEmail withStart/EndTimes ofSystem IssuesBorrowerRequestsSchoolDeferment forPLUS loansCo-MakerAcctNoVTOusedGiveKudos toa TeamMemberBringBorrowerCurrent withPaymentBorrowerRequestsEconomicHardshipDefermentManuallyProcessForbearancein NserviceBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsUnemploymentDefermentTakePaymentwithChecking orSavingsMTDScorecard3.50+NoQCsReceiveKudosfromBorrowerReceive 3BQMScores of100CompleteQA/QCCorrectionOn TimeMTDFCR90% +Take aDebitCardPaymentSendNameChangeQMBorrowerRequestsIDRRecalcSubmitTimecardCorrectlyReceiveKudosfrom Co-WorkerCompleteCBTs onTimeMTDAdherence> 95%PerfectAttendance(No Loss ofEmpowermentPoints)Answer aTeamMember'sQuestion inChatSend KierstenEmail withStart/EndTimes ofSystem IssuesBorrowerRequestsSchoolDeferment forPLUS loansCo-MakerAcctNoVTOusedGiveKudos toa TeamMemberBringBorrowerCurrent withPaymentBorrowerRequestsEconomicHardshipDefermentManuallyProcessForbearancein NserviceBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsUnemploymentDefermentTakePaymentwithChecking orSavingsMTDScorecard3.50+NoQCsReceiveKudosfromBorrowerReceive 3BQMScores of100CompleteQA/QCCorrectionOn TimeMTDFCR90% +Take aDebitCardPaymentSendNameChangeQMBorrowerRequestsIDRRecalcSubmitTimecardCorrectlyReceiveKudosfrom Co-Worker

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete CBTs on Time
  2. MTD Adherence > 95%
  3. Perfect Attendance (No Loss of Empowerment Points)
  4. Answer a Team Member's Question in Chat
  5. Send Kiersten Email with Start/End Times of System Issues
  6. Borrower Requests School Deferment for PLUS loans
  7. Co-Maker Acct
  8. No VTO used
  9. Give Kudos to a Team Member
  10. Bring Borrower Current with Payment
  11. Borrower Requests Economic Hardship Deferment
  12. Manually Process Forbearance in Nservice
  13. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  14. Borrower Requests Unemployment Deferment
  15. Take Payment with Checking or Savings
  16. MTD Scorecard 3.50+
  17. No QCs
  18. Receive Kudos from Borrower
  19. Receive 3 BQM Scores of 100
  20. Complete QA/QC Correction On Time
  21. MTD FCR 90% +
  22. Take a Debit Card Payment
  23. Send Name Change QM
  24. Borrower Requests IDR Recalc
  25. Submit Timecard Correctly
  26. Receive Kudos from Co-Worker