Receive 3BQMScores of100ReceiveKudosfrom Co-WorkerNoVTOusedNoQCsBorrowerRequestsUnemploymentDefermentPerfectAttendance(No Loss ofEmpowermentPoints)MTDScorecard3.50+Send KierstenEmail withStart/EndTimes ofSystem IssuesCo-MakerAcctBringBorrowerCurrent withPaymentReceiveKudosfromBorrowerSubmitTimecardCorrectlyManuallyProcessForbearancein NserviceCompleteQA/QCCorrectionOn TimeMTDFCR90% +CompleteCBTs onTimeGiveKudos toa TeamMemberBorrowerRequestsIDRRecalcMTDAdherence> 95%TakePaymentwithChecking orSavingsAnswer aTeamMember'sQuestion inChatBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsSchoolDeferment forPLUS loansTake aDebitCardPaymentSendNameChangeQMBorrowerRequestsEconomicHardshipDefermentReceive 3BQMScores of100ReceiveKudosfrom Co-WorkerNoVTOusedNoQCsBorrowerRequestsUnemploymentDefermentPerfectAttendance(No Loss ofEmpowermentPoints)MTDScorecard3.50+Send KierstenEmail withStart/EndTimes ofSystem IssuesCo-MakerAcctBringBorrowerCurrent withPaymentReceiveKudosfromBorrowerSubmitTimecardCorrectlyManuallyProcessForbearancein NserviceCompleteQA/QCCorrectionOn TimeMTDFCR90% +CompleteCBTs onTimeGiveKudos toa TeamMemberBorrowerRequestsIDRRecalcMTDAdherence> 95%TakePaymentwithChecking orSavingsAnswer aTeamMember'sQuestion inChatBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsSchoolDeferment forPLUS loansTake aDebitCardPaymentSendNameChangeQMBorrowerRequestsEconomicHardshipDeferment

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Receive 3 BQM Scores of 100
  2. Receive Kudos from Co-Worker
  3. No VTO used
  4. No QCs
  5. Borrower Requests Unemployment Deferment
  6. Perfect Attendance (No Loss of Empowerment Points)
  7. MTD Scorecard 3.50+
  8. Send Kiersten Email with Start/End Times of System Issues
  9. Co-Maker Acct
  10. Bring Borrower Current with Payment
  11. Receive Kudos from Borrower
  12. Submit Timecard Correctly
  13. Manually Process Forbearance in Nservice
  14. Complete QA/QC Correction On Time
  15. MTD FCR 90% +
  16. Complete CBTs on Time
  17. Give Kudos to a Team Member
  18. Borrower Requests IDR Recalc
  19. MTD Adherence > 95%
  20. Take Payment with Checking or Savings
  21. Answer a Team Member's Question in Chat
  22. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  23. Borrower Requests School Deferment for PLUS loans
  24. Take a Debit Card Payment
  25. Send Name Change QM
  26. Borrower Requests Economic Hardship Deferment