SubmitTimecardCorrectlyPerfectAttendance(No Loss ofEmpowermentPoints)MTDAdherence> 95%NoVTOusedMTDFCR90% +BorrowerRequestsUnemploymentDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesGiveKudos toa TeamMemberCo-MakerAcctAnswer aTeamMember'sQuestion inChatTake aDebitCardPaymentBorrowerRequestsIDRRecalcReceiveKudosfrom Co-WorkerSendNameChangeQMCompleteCBTs onTimeReceiveKudosfromBorrowerBringBorrowerCurrent withPaymentManuallyProcessForbearancein NserviceBorrowerRequestsSchoolDeferment forPLUS loansBorrowerRequestsEconomicHardshipDefermentNoQCsMTDScorecard3.50+CompleteQA/QCCorrectionOn TimeReceive 3BQMScores of100TakePaymentwithChecking orSavingsBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSSubmitTimecardCorrectlyPerfectAttendance(No Loss ofEmpowermentPoints)MTDAdherence> 95%NoVTOusedMTDFCR90% +BorrowerRequestsUnemploymentDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesGiveKudos toa TeamMemberCo-MakerAcctAnswer aTeamMember'sQuestion inChatTake aDebitCardPaymentBorrowerRequestsIDRRecalcReceiveKudosfrom Co-WorkerSendNameChangeQMCompleteCBTs onTimeReceiveKudosfromBorrowerBringBorrowerCurrent withPaymentManuallyProcessForbearancein NserviceBorrowerRequestsSchoolDeferment forPLUS loansBorrowerRequestsEconomicHardshipDefermentNoQCsMTDScorecard3.50+CompleteQA/QCCorrectionOn TimeReceive 3BQMScores of100TakePaymentwithChecking orSavingsBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOS

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit Timecard Correctly
  2. Perfect Attendance (No Loss of Empowerment Points)
  3. MTD Adherence > 95%
  4. No VTO used
  5. MTD FCR 90% +
  6. Borrower Requests Unemployment Deferment
  7. Send Kiersten Email with Start/End Times of System Issues
  8. Give Kudos to a Team Member
  9. Co-Maker Acct
  10. Answer a Team Member's Question in Chat
  11. Take a Debit Card Payment
  12. Borrower Requests IDR Recalc
  13. Receive Kudos from Co-Worker
  14. Send Name Change QM
  15. Complete CBTs on Time
  16. Receive Kudos from Borrower
  17. Bring Borrower Current with Payment
  18. Manually Process Forbearance in Nservice
  19. Borrower Requests School Deferment for PLUS loans
  20. Borrower Requests Economic Hardship Deferment
  21. No QCs
  22. MTD Scorecard 3.50+
  23. Complete QA/QC Correction On Time
  24. Receive 3 BQM Scores of 100
  25. Take Payment with Checking or Savings
  26. Bring Borrower Current with Forb (Hard or Admin) *Follow POS