BorrowerRequestsUnemploymentDefermentReceive 3BQMScores of100BorrowerRequestsSchoolDeferment forPLUS loansSend KierstenEmail withStart/EndTimes ofSystem IssuesTake aDebitCardPaymentMTDAdherence> 95%ReceiveKudosfrom Co-WorkerCompleteQA/QCCorrectionOn TimeMTDFCR90% +Answer aTeamMember'sQuestion inChatReceiveKudosfromBorrowerBorrowerRequestsIDRRecalcSendNameChangeQMGiveKudos toa TeamMemberSubmitTimecardCorrectlyPerfectAttendance(No Loss ofEmpowermentPoints)MTDScorecard3.50+TakePaymentwithChecking orSavingsNoVTOusedManuallyProcessForbearancein NserviceBringBorrowerCurrent withPaymentBorrowerRequestsEconomicHardshipDefermentCo-MakerAcctNoQCsCompleteCBTs onTimeBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsUnemploymentDefermentReceive 3BQMScores of100BorrowerRequestsSchoolDeferment forPLUS loansSend KierstenEmail withStart/EndTimes ofSystem IssuesTake aDebitCardPaymentMTDAdherence> 95%ReceiveKudosfrom Co-WorkerCompleteQA/QCCorrectionOn TimeMTDFCR90% +Answer aTeamMember'sQuestion inChatReceiveKudosfromBorrowerBorrowerRequestsIDRRecalcSendNameChangeQMGiveKudos toa TeamMemberSubmitTimecardCorrectlyPerfectAttendance(No Loss ofEmpowermentPoints)MTDScorecard3.50+TakePaymentwithChecking orSavingsNoVTOusedManuallyProcessForbearancein NserviceBringBorrowerCurrent withPaymentBorrowerRequestsEconomicHardshipDefermentCo-MakerAcctNoQCsCompleteCBTs onTimeBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOS

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Borrower Requests Unemployment Deferment
  2. Receive 3 BQM Scores of 100
  3. Borrower Requests School Deferment for PLUS loans
  4. Send Kiersten Email with Start/End Times of System Issues
  5. Take a Debit Card Payment
  6. MTD Adherence > 95%
  7. Receive Kudos from Co-Worker
  8. Complete QA/QC Correction On Time
  9. MTD FCR 90% +
  10. Answer a Team Member's Question in Chat
  11. Receive Kudos from Borrower
  12. Borrower Requests IDR Recalc
  13. Send Name Change QM
  14. Give Kudos to a Team Member
  15. Submit Timecard Correctly
  16. Perfect Attendance (No Loss of Empowerment Points)
  17. MTD Scorecard 3.50+
  18. Take Payment with Checking or Savings
  19. No VTO used
  20. Manually Process Forbearance in Nservice
  21. Bring Borrower Current with Payment
  22. Borrower Requests Economic Hardship Deferment
  23. Co-Maker Acct
  24. No QCs
  25. Complete CBTs on Time
  26. Bring Borrower Current with Forb (Hard or Admin) *Follow POS