Answer aTeamMember'sQuestion inChatMTDFCR90% +Take aDebitCardPaymentMTDAdherence> 95%NoVTOusedSend KierstenEmail withStart/EndTimes ofSystem IssuesBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSGiveKudos toa TeamMemberReceiveKudosfromBorrowerBorrowerRequestsEconomicHardshipDefermentManuallyProcessForbearancein NserviceMTDScorecard3.50+SubmitTimecardCorrectlyBorrowerRequestsSchoolDeferment forPLUS loansReceiveKudosfrom Co-WorkerCompleteQA/QCCorrectionOn TimePerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsIDRRecalcSendNameChangeQMCo-MakerAcctBorrowerRequestsUnemploymentDefermentTakePaymentwithChecking orSavingsCompleteCBTs onTimeBringBorrowerCurrent withPaymentNoQCsReceive 3BQMScores of100Answer aTeamMember'sQuestion inChatMTDFCR90% +Take aDebitCardPaymentMTDAdherence> 95%NoVTOusedSend KierstenEmail withStart/EndTimes ofSystem IssuesBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSGiveKudos toa TeamMemberReceiveKudosfromBorrowerBorrowerRequestsEconomicHardshipDefermentManuallyProcessForbearancein NserviceMTDScorecard3.50+SubmitTimecardCorrectlyBorrowerRequestsSchoolDeferment forPLUS loansReceiveKudosfrom Co-WorkerCompleteQA/QCCorrectionOn TimePerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsIDRRecalcSendNameChangeQMCo-MakerAcctBorrowerRequestsUnemploymentDefermentTakePaymentwithChecking orSavingsCompleteCBTs onTimeBringBorrowerCurrent withPaymentNoQCsReceive 3BQMScores of100

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a Team Member's Question in Chat
  2. MTD FCR 90% +
  3. Take a Debit Card Payment
  4. MTD Adherence > 95%
  5. No VTO used
  6. Send Kiersten Email with Start/End Times of System Issues
  7. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  8. Give Kudos to a Team Member
  9. Receive Kudos from Borrower
  10. Borrower Requests Economic Hardship Deferment
  11. Manually Process Forbearance in Nservice
  12. MTD Scorecard 3.50+
  13. Submit Timecard Correctly
  14. Borrower Requests School Deferment for PLUS loans
  15. Receive Kudos from Co-Worker
  16. Complete QA/QC Correction On Time
  17. Perfect Attendance (No Loss of Empowerment Points)
  18. Borrower Requests IDR Recalc
  19. Send Name Change QM
  20. Co-Maker Acct
  21. Borrower Requests Unemployment Deferment
  22. Take Payment with Checking or Savings
  23. Complete CBTs on Time
  24. Bring Borrower Current with Payment
  25. No QCs
  26. Receive 3 BQM Scores of 100