NoVTOusedCo-MakerAcctMTDFCR90% +GiveKudos toa TeamMemberPerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsSchoolDeferment forPLUS loansManuallyProcessForbearancein NserviceBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSReceiveKudosfromBorrowerBorrowerRequestsEconomicHardshipDefermentTake aDebitCardPaymentMTDScorecard3.50+SubmitTimecardCorrectlyReceiveKudosfrom Co-WorkerCompleteCBTs onTimeTakePaymentwithChecking orSavingsBringBorrowerCurrent withPaymentReceive 3BQMScores of100BorrowerRequestsIDRRecalcSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDAdherence> 95%SendNameChangeQMBorrowerRequestsUnemploymentDefermentCompleteQA/QCCorrectionOn TimeAnswer aTeamMember'sQuestion inChatNoQCsNoVTOusedCo-MakerAcctMTDFCR90% +GiveKudos toa TeamMemberPerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsSchoolDeferment forPLUS loansManuallyProcessForbearancein NserviceBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSReceiveKudosfromBorrowerBorrowerRequestsEconomicHardshipDefermentTake aDebitCardPaymentMTDScorecard3.50+SubmitTimecardCorrectlyReceiveKudosfrom Co-WorkerCompleteCBTs onTimeTakePaymentwithChecking orSavingsBringBorrowerCurrent withPaymentReceive 3BQMScores of100BorrowerRequestsIDRRecalcSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDAdherence> 95%SendNameChangeQMBorrowerRequestsUnemploymentDefermentCompleteQA/QCCorrectionOn TimeAnswer aTeamMember'sQuestion inChatNoQCs

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No VTO used
  2. Co-Maker Acct
  3. MTD FCR 90% +
  4. Give Kudos to a Team Member
  5. Perfect Attendance (No Loss of Empowerment Points)
  6. Borrower Requests School Deferment for PLUS loans
  7. Manually Process Forbearance in Nservice
  8. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  9. Receive Kudos from Borrower
  10. Borrower Requests Economic Hardship Deferment
  11. Take a Debit Card Payment
  12. MTD Scorecard 3.50+
  13. Submit Timecard Correctly
  14. Receive Kudos from Co-Worker
  15. Complete CBTs on Time
  16. Take Payment with Checking or Savings
  17. Bring Borrower Current with Payment
  18. Receive 3 BQM Scores of 100
  19. Borrower Requests IDR Recalc
  20. Send Kiersten Email with Start/End Times of System Issues
  21. MTD Adherence > 95%
  22. Send Name Change QM
  23. Borrower Requests Unemployment Deferment
  24. Complete QA/QC Correction On Time
  25. Answer a Team Member's Question in Chat
  26. No QCs