NoVTOusedReceiveKudosfrom Co-WorkerBorrowerRequestsSchoolDeferment forPLUS loansBringBorrowerCurrent withPaymentReceive 3BQMScores of100SubmitTimecardCorrectlyMTDScorecard3.50+Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSReceiveKudosfromBorrowerTakePaymentwithChecking orSavingsTake aDebitCardPaymentBorrowerRequestsIDRRecalcNoQCsSendNameChangeQMCompleteCBTs onTimeCo-MakerAcctManuallyProcessForbearancein NserviceGiveKudos toa TeamMemberAnswer aTeamMember'sQuestion inChatCompleteQA/QCCorrectionOn TimeMTDAdherence> 95%BorrowerRequestsEconomicHardshipDefermentBorrowerRequestsUnemploymentDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDFCR90% +PerfectAttendance(No Loss ofEmpowermentPoints)NoVTOusedReceiveKudosfrom Co-WorkerBorrowerRequestsSchoolDeferment forPLUS loansBringBorrowerCurrent withPaymentReceive 3BQMScores of100SubmitTimecardCorrectlyMTDScorecard3.50+Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSReceiveKudosfromBorrowerTakePaymentwithChecking orSavingsTake aDebitCardPaymentBorrowerRequestsIDRRecalcNoQCsSendNameChangeQMCompleteCBTs onTimeCo-MakerAcctManuallyProcessForbearancein NserviceGiveKudos toa TeamMemberAnswer aTeamMember'sQuestion inChatCompleteQA/QCCorrectionOn TimeMTDAdherence> 95%BorrowerRequestsEconomicHardshipDefermentBorrowerRequestsUnemploymentDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDFCR90% +PerfectAttendance(No Loss ofEmpowermentPoints)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No VTO used
  2. Receive Kudos from Co-Worker
  3. Borrower Requests School Deferment for PLUS loans
  4. Bring Borrower Current with Payment
  5. Receive 3 BQM Scores of 100
  6. Submit Timecard Correctly
  7. MTD Scorecard 3.50+
  8. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  9. Receive Kudos from Borrower
  10. Take Payment with Checking or Savings
  11. Take a Debit Card Payment
  12. Borrower Requests IDR Recalc
  13. No QCs
  14. Send Name Change QM
  15. Complete CBTs on Time
  16. Co-Maker Acct
  17. Manually Process Forbearance in Nservice
  18. Give Kudos to a Team Member
  19. Answer a Team Member's Question in Chat
  20. Complete QA/QC Correction On Time
  21. MTD Adherence > 95%
  22. Borrower Requests Economic Hardship Deferment
  23. Borrower Requests Unemployment Deferment
  24. Send Kiersten Email with Start/End Times of System Issues
  25. MTD FCR 90% +
  26. Perfect Attendance (No Loss of Empowerment Points)