SendNameChangeQMBorrowerRequestsIDRRecalcCompleteQA/QCCorrectionOn TimeTake aDebitCardPaymentReceiveKudosfrom Co-WorkerNoQCsBorrowerRequestsEconomicHardshipDefermentBorrowerRequestsSchoolDeferment forPLUS loansBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSSubmitTimecardCorrectlyMTDScorecard3.50+Send KierstenEmail withStart/EndTimes ofSystem IssuesAnswer aTeamMember'sQuestion inChatCo-MakerAcctManuallyProcessForbearancein NserviceBorrowerRequestsUnemploymentDefermentReceiveKudosfromBorrowerBringBorrowerCurrent withPaymentPerfectAttendance(No Loss ofEmpowermentPoints)CompleteCBTs onTimeNoVTOusedReceive 3BQMScores of100MTDFCR90% +MTDAdherence> 95%GiveKudos toa TeamMemberTakePaymentwithChecking orSavingsSendNameChangeQMBorrowerRequestsIDRRecalcCompleteQA/QCCorrectionOn TimeTake aDebitCardPaymentReceiveKudosfrom Co-WorkerNoQCsBorrowerRequestsEconomicHardshipDefermentBorrowerRequestsSchoolDeferment forPLUS loansBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSSubmitTimecardCorrectlyMTDScorecard3.50+Send KierstenEmail withStart/EndTimes ofSystem IssuesAnswer aTeamMember'sQuestion inChatCo-MakerAcctManuallyProcessForbearancein NserviceBorrowerRequestsUnemploymentDefermentReceiveKudosfromBorrowerBringBorrowerCurrent withPaymentPerfectAttendance(No Loss ofEmpowermentPoints)CompleteCBTs onTimeNoVTOusedReceive 3BQMScores of100MTDFCR90% +MTDAdherence> 95%GiveKudos toa TeamMemberTakePaymentwithChecking orSavings

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send Name Change QM
  2. Borrower Requests IDR Recalc
  3. Complete QA/QC Correction On Time
  4. Take a Debit Card Payment
  5. Receive Kudos from Co-Worker
  6. No QCs
  7. Borrower Requests Economic Hardship Deferment
  8. Borrower Requests School Deferment for PLUS loans
  9. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  10. Submit Timecard Correctly
  11. MTD Scorecard 3.50+
  12. Send Kiersten Email with Start/End Times of System Issues
  13. Answer a Team Member's Question in Chat
  14. Co-Maker Acct
  15. Manually Process Forbearance in Nservice
  16. Borrower Requests Unemployment Deferment
  17. Receive Kudos from Borrower
  18. Bring Borrower Current with Payment
  19. Perfect Attendance (No Loss of Empowerment Points)
  20. Complete CBTs on Time
  21. No VTO used
  22. Receive 3 BQM Scores of 100
  23. MTD FCR 90% +
  24. MTD Adherence > 95%
  25. Give Kudos to a Team Member
  26. Take Payment with Checking or Savings