Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSTake aDebitCardPaymentCompleteCBTs onTimeBorrowerRequestsIDRRecalcReceive 3BQMScores of100TakePaymentwithChecking orSavingsBringBorrowerCurrent withPaymentMTDScorecard3.50+ManuallyProcessForbearancein NserviceMTDAdherence> 95%SubmitTimecardCorrectlyMTDFCR90% +NoQCsCo-MakerAcctGiveKudos toa TeamMemberBorrowerRequestsEconomicHardshipDefermentNoVTOusedBorrowerRequestsUnemploymentDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesAnswer aTeamMember'sQuestion inChatSendNameChangeQMCompleteQA/QCCorrectionOn TimePerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsSchoolDeferment forPLUS loansReceiveKudosfrom Co-WorkerReceiveKudosfromBorrowerBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSTake aDebitCardPaymentCompleteCBTs onTimeBorrowerRequestsIDRRecalcReceive 3BQMScores of100TakePaymentwithChecking orSavingsBringBorrowerCurrent withPaymentMTDScorecard3.50+ManuallyProcessForbearancein NserviceMTDAdherence> 95%SubmitTimecardCorrectlyMTDFCR90% +NoQCsCo-MakerAcctGiveKudos toa TeamMemberBorrowerRequestsEconomicHardshipDefermentNoVTOusedBorrowerRequestsUnemploymentDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesAnswer aTeamMember'sQuestion inChatSendNameChangeQMCompleteQA/QCCorrectionOn TimePerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsSchoolDeferment forPLUS loansReceiveKudosfrom Co-WorkerReceiveKudosfromBorrower

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  2. Take a Debit Card Payment
  3. Complete CBTs on Time
  4. Borrower Requests IDR Recalc
  5. Receive 3 BQM Scores of 100
  6. Take Payment with Checking or Savings
  7. Bring Borrower Current with Payment
  8. MTD Scorecard 3.50+
  9. Manually Process Forbearance in Nservice
  10. MTD Adherence > 95%
  11. Submit Timecard Correctly
  12. MTD FCR 90% +
  13. No QCs
  14. Co-Maker Acct
  15. Give Kudos to a Team Member
  16. Borrower Requests Economic Hardship Deferment
  17. No VTO used
  18. Borrower Requests Unemployment Deferment
  19. Send Kiersten Email with Start/End Times of System Issues
  20. Answer a Team Member's Question in Chat
  21. Send Name Change QM
  22. Complete QA/QC Correction On Time
  23. Perfect Attendance (No Loss of Empowerment Points)
  24. Borrower Requests School Deferment for PLUS loans
  25. Receive Kudos from Co-Worker
  26. Receive Kudos from Borrower