Take aDebitCardPaymentCompleteCBTs onTimeGiveKudos toa TeamMemberReceiveKudosfrom Co-WorkerNoQCsSendNameChangeQMMTDAdherence> 95%MTDFCR90% +BorrowerRequestsUnemploymentDefermentSubmitTimecardCorrectlyReceiveKudosfromBorrowerPerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsSchoolDeferment forPLUS loansAnswer aTeamMember'sQuestion inChatSend KierstenEmail withStart/EndTimes ofSystem IssuesNoVTOusedBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsEconomicHardshipDefermentBringBorrowerCurrent withPaymentMTDScorecard3.50+Co-MakerAcctReceive 3BQMScores of100BorrowerRequestsIDRRecalcManuallyProcessForbearancein NserviceCompleteQA/QCCorrectionOn TimeTakePaymentwithChecking orSavingsTake aDebitCardPaymentCompleteCBTs onTimeGiveKudos toa TeamMemberReceiveKudosfrom Co-WorkerNoQCsSendNameChangeQMMTDAdherence> 95%MTDFCR90% +BorrowerRequestsUnemploymentDefermentSubmitTimecardCorrectlyReceiveKudosfromBorrowerPerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsSchoolDeferment forPLUS loansAnswer aTeamMember'sQuestion inChatSend KierstenEmail withStart/EndTimes ofSystem IssuesNoVTOusedBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsEconomicHardshipDefermentBringBorrowerCurrent withPaymentMTDScorecard3.50+Co-MakerAcctReceive 3BQMScores of100BorrowerRequestsIDRRecalcManuallyProcessForbearancein NserviceCompleteQA/QCCorrectionOn TimeTakePaymentwithChecking orSavings

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a Debit Card Payment
  2. Complete CBTs on Time
  3. Give Kudos to a Team Member
  4. Receive Kudos from Co-Worker
  5. No QCs
  6. Send Name Change QM
  7. MTD Adherence > 95%
  8. MTD FCR 90% +
  9. Borrower Requests Unemployment Deferment
  10. Submit Timecard Correctly
  11. Receive Kudos from Borrower
  12. Perfect Attendance (No Loss of Empowerment Points)
  13. Borrower Requests School Deferment for PLUS loans
  14. Answer a Team Member's Question in Chat
  15. Send Kiersten Email with Start/End Times of System Issues
  16. No VTO used
  17. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  18. Borrower Requests Economic Hardship Deferment
  19. Bring Borrower Current with Payment
  20. MTD Scorecard 3.50+
  21. Co-Maker Acct
  22. Receive 3 BQM Scores of 100
  23. Borrower Requests IDR Recalc
  24. Manually Process Forbearance in Nservice
  25. Complete QA/QC Correction On Time
  26. Take Payment with Checking or Savings