CompleteCBTs onTimeAnswer aTeamMember'sQuestion inChatBorrowerRequestsSchoolDeferment forPLUS loansBorrowerRequestsEconomicHardshipDefermentGiveKudos toa TeamMemberTakePaymentwithChecking orSavingsPerfectAttendance(No Loss ofEmpowermentPoints)ManuallyProcessForbearancein NserviceSendNameChangeQMCo-MakerAcctSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDAdherence> 95%MTDScorecard3.50+Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsUnemploymentDefermentMTDFCR90% +Take aDebitCardPaymentCompleteQA/QCCorrectionOn TimeSubmitTimecardCorrectlyBorrowerRequestsIDRRecalcReceiveKudosfromBorrowerReceive 3BQMScores of100BringBorrowerCurrent withPaymentNoVTOusedReceiveKudosfrom Co-WorkerNoQCsCompleteCBTs onTimeAnswer aTeamMember'sQuestion inChatBorrowerRequestsSchoolDeferment forPLUS loansBorrowerRequestsEconomicHardshipDefermentGiveKudos toa TeamMemberTakePaymentwithChecking orSavingsPerfectAttendance(No Loss ofEmpowermentPoints)ManuallyProcessForbearancein NserviceSendNameChangeQMCo-MakerAcctSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDAdherence> 95%MTDScorecard3.50+Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSBorrowerRequestsUnemploymentDefermentMTDFCR90% +Take aDebitCardPaymentCompleteQA/QCCorrectionOn TimeSubmitTimecardCorrectlyBorrowerRequestsIDRRecalcReceiveKudosfromBorrowerReceive 3BQMScores of100BringBorrowerCurrent withPaymentNoVTOusedReceiveKudosfrom Co-WorkerNoQCs

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete CBTs on Time
  2. Answer a Team Member's Question in Chat
  3. Borrower Requests School Deferment for PLUS loans
  4. Borrower Requests Economic Hardship Deferment
  5. Give Kudos to a Team Member
  6. Take Payment with Checking or Savings
  7. Perfect Attendance (No Loss of Empowerment Points)
  8. Manually Process Forbearance in Nservice
  9. Send Name Change QM
  10. Co-Maker Acct
  11. Send Kiersten Email with Start/End Times of System Issues
  12. MTD Adherence > 95%
  13. MTD Scorecard 3.50+
  14. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  15. Borrower Requests Unemployment Deferment
  16. MTD FCR 90% +
  17. Take a Debit Card Payment
  18. Complete QA/QC Correction On Time
  19. Submit Timecard Correctly
  20. Borrower Requests IDR Recalc
  21. Receive Kudos from Borrower
  22. Receive 3 BQM Scores of 100
  23. Bring Borrower Current with Payment
  24. No VTO used
  25. Receive Kudos from Co-Worker
  26. No QCs