NoQCsManuallyProcessForbearancein NserviceMTDFCR90% +BorrowerRequestsUnemploymentDefermentMTDAdherence> 95%BringBorrowerCurrent withPaymentPerfectAttendance(No Loss ofEmpowermentPoints)NoVTOusedCompleteCBTs onTimeMTDScorecard3.50+CompleteQA/QCCorrectionOn TimeReceive 3BQMScores of100BorrowerRequestsSchoolDeferment forPLUS loansReceiveKudosfromBorrowerSendNameChangeQMGiveKudos toa TeamMemberSubmitTimecardCorrectlyBorrowerRequestsIDRRecalcReceiveKudosfrom Co-WorkerBorrowerRequestsEconomicHardshipDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesCo-MakerAcctBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSAnswer aTeamMember'sQuestion inChatTake aDebitCardPaymentTakePaymentwithChecking orSavingsNoQCsManuallyProcessForbearancein NserviceMTDFCR90% +BorrowerRequestsUnemploymentDefermentMTDAdherence> 95%BringBorrowerCurrent withPaymentPerfectAttendance(No Loss ofEmpowermentPoints)NoVTOusedCompleteCBTs onTimeMTDScorecard3.50+CompleteQA/QCCorrectionOn TimeReceive 3BQMScores of100BorrowerRequestsSchoolDeferment forPLUS loansReceiveKudosfromBorrowerSendNameChangeQMGiveKudos toa TeamMemberSubmitTimecardCorrectlyBorrowerRequestsIDRRecalcReceiveKudosfrom Co-WorkerBorrowerRequestsEconomicHardshipDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesCo-MakerAcctBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSAnswer aTeamMember'sQuestion inChatTake aDebitCardPaymentTakePaymentwithChecking orSavings

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. No QCs
  2. Manually Process Forbearance in Nservice
  3. MTD FCR 90% +
  4. Borrower Requests Unemployment Deferment
  5. MTD Adherence > 95%
  6. Bring Borrower Current with Payment
  7. Perfect Attendance (No Loss of Empowerment Points)
  8. No VTO used
  9. Complete CBTs on Time
  10. MTD Scorecard 3.50+
  11. Complete QA/QC Correction On Time
  12. Receive 3 BQM Scores of 100
  13. Borrower Requests School Deferment for PLUS loans
  14. Receive Kudos from Borrower
  15. Send Name Change QM
  16. Give Kudos to a Team Member
  17. Submit Timecard Correctly
  18. Borrower Requests IDR Recalc
  19. Receive Kudos from Co-Worker
  20. Borrower Requests Economic Hardship Deferment
  21. Send Kiersten Email with Start/End Times of System Issues
  22. Co-Maker Acct
  23. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  24. Answer a Team Member's Question in Chat
  25. Take a Debit Card Payment
  26. Take Payment with Checking or Savings