MTDAdherence> 95%CompleteQA/QCCorrectionOn TimeMTDFCR90% +ReceiveKudosfromBorrowerBringBorrowerCurrent withPaymentBorrowerRequestsUnemploymentDefermentTake aDebitCardPaymentTakePaymentwithChecking orSavingsGiveKudos toa TeamMemberPerfectAttendance(No Loss ofEmpowermentPoints)CompleteCBTs onTimeBorrowerRequestsIDRRecalcCo-MakerAcctBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSNoVTOusedSendNameChangeQMReceiveKudosfrom Co-WorkerBorrowerRequestsEconomicHardshipDefermentAnswer aTeamMember'sQuestion inChatReceive 3BQMScores of100BorrowerRequestsSchoolDeferment forPLUS loansNoQCsManuallyProcessForbearancein NserviceMTDScorecard3.50+SubmitTimecardCorrectlySend KierstenEmail withStart/EndTimes ofSystem IssuesMTDAdherence> 95%CompleteQA/QCCorrectionOn TimeMTDFCR90% +ReceiveKudosfromBorrowerBringBorrowerCurrent withPaymentBorrowerRequestsUnemploymentDefermentTake aDebitCardPaymentTakePaymentwithChecking orSavingsGiveKudos toa TeamMemberPerfectAttendance(No Loss ofEmpowermentPoints)CompleteCBTs onTimeBorrowerRequestsIDRRecalcCo-MakerAcctBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSNoVTOusedSendNameChangeQMReceiveKudosfrom Co-WorkerBorrowerRequestsEconomicHardshipDefermentAnswer aTeamMember'sQuestion inChatReceive 3BQMScores of100BorrowerRequestsSchoolDeferment forPLUS loansNoQCsManuallyProcessForbearancein NserviceMTDScorecard3.50+SubmitTimecardCorrectlySend KierstenEmail withStart/EndTimes ofSystem Issues

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. MTD Adherence > 95%
  2. Complete QA/QC Correction On Time
  3. MTD FCR 90% +
  4. Receive Kudos from Borrower
  5. Bring Borrower Current with Payment
  6. Borrower Requests Unemployment Deferment
  7. Take a Debit Card Payment
  8. Take Payment with Checking or Savings
  9. Give Kudos to a Team Member
  10. Perfect Attendance (No Loss of Empowerment Points)
  11. Complete CBTs on Time
  12. Borrower Requests IDR Recalc
  13. Co-Maker Acct
  14. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  15. No VTO used
  16. Send Name Change QM
  17. Receive Kudos from Co-Worker
  18. Borrower Requests Economic Hardship Deferment
  19. Answer a Team Member's Question in Chat
  20. Receive 3 BQM Scores of 100
  21. Borrower Requests School Deferment for PLUS loans
  22. No QCs
  23. Manually Process Forbearance in Nservice
  24. MTD Scorecard 3.50+
  25. Submit Timecard Correctly
  26. Send Kiersten Email with Start/End Times of System Issues