BorrowerRequestsSchoolDeferment forPLUS loansMTDFCR90% +Answer aTeamMember'sQuestion inChatMTDScorecard3.50+SendNameChangeQMCo-MakerAcctReceiveKudosfrom Co-WorkerBringBorrowerCurrent withPaymentGiveKudos toa TeamMemberSend KierstenEmail withStart/EndTimes ofSystem IssuesBorrowerRequestsIDRRecalcBorrowerRequestsUnemploymentDefermentReceive 3BQMScores of100Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSCompleteQA/QCCorrectionOn TimeTakePaymentwithChecking orSavingsCompleteCBTs onTimeReceiveKudosfromBorrowerManuallyProcessForbearancein NserviceNoQCsTake aDebitCardPaymentMTDAdherence> 95%PerfectAttendance(No Loss ofEmpowermentPoints)SubmitTimecardCorrectlyBorrowerRequestsEconomicHardshipDefermentNoVTOusedBorrowerRequestsSchoolDeferment forPLUS loansMTDFCR90% +Answer aTeamMember'sQuestion inChatMTDScorecard3.50+SendNameChangeQMCo-MakerAcctReceiveKudosfrom Co-WorkerBringBorrowerCurrent withPaymentGiveKudos toa TeamMemberSend KierstenEmail withStart/EndTimes ofSystem IssuesBorrowerRequestsIDRRecalcBorrowerRequestsUnemploymentDefermentReceive 3BQMScores of100Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSCompleteQA/QCCorrectionOn TimeTakePaymentwithChecking orSavingsCompleteCBTs onTimeReceiveKudosfromBorrowerManuallyProcessForbearancein NserviceNoQCsTake aDebitCardPaymentMTDAdherence> 95%PerfectAttendance(No Loss ofEmpowermentPoints)SubmitTimecardCorrectlyBorrowerRequestsEconomicHardshipDefermentNoVTOused

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Borrower Requests School Deferment for PLUS loans
  2. MTD FCR 90% +
  3. Answer a Team Member's Question in Chat
  4. MTD Scorecard 3.50+
  5. Send Name Change QM
  6. Co-Maker Acct
  7. Receive Kudos from Co-Worker
  8. Bring Borrower Current with Payment
  9. Give Kudos to a Team Member
  10. Send Kiersten Email with Start/End Times of System Issues
  11. Borrower Requests IDR Recalc
  12. Borrower Requests Unemployment Deferment
  13. Receive 3 BQM Scores of 100
  14. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  15. Complete QA/QC Correction On Time
  16. Take Payment with Checking or Savings
  17. Complete CBTs on Time
  18. Receive Kudos from Borrower
  19. Manually Process Forbearance in Nservice
  20. No QCs
  21. Take a Debit Card Payment
  22. MTD Adherence > 95%
  23. Perfect Attendance (No Loss of Empowerment Points)
  24. Submit Timecard Correctly
  25. Borrower Requests Economic Hardship Deferment
  26. No VTO used