CompleteQA/QCCorrectionOn TimeNoQCsAnswer aTeamMember'sQuestion inChatSend KierstenEmail withStart/EndTimes ofSystem IssuesBorrowerRequestsIDRRecalcSubmitTimecardCorrectlyBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSMTDScorecard3.50+BorrowerRequestsSchoolDeferment forPLUS loansTake aDebitCardPaymentMTDAdherence> 95%Co-MakerAcctReceiveKudosfrom Co-WorkerTakePaymentwithChecking orSavingsMTDFCR90% +SendNameChangeQMBringBorrowerCurrent withPaymentReceive 3BQMScores of100PerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsEconomicHardshipDefermentCompleteCBTs onTimeGiveKudos toa TeamMemberBorrowerRequestsUnemploymentDefermentManuallyProcessForbearancein NserviceNoVTOusedReceiveKudosfromBorrowerCompleteQA/QCCorrectionOn TimeNoQCsAnswer aTeamMember'sQuestion inChatSend KierstenEmail withStart/EndTimes ofSystem IssuesBorrowerRequestsIDRRecalcSubmitTimecardCorrectlyBring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSMTDScorecard3.50+BorrowerRequestsSchoolDeferment forPLUS loansTake aDebitCardPaymentMTDAdherence> 95%Co-MakerAcctReceiveKudosfrom Co-WorkerTakePaymentwithChecking orSavingsMTDFCR90% +SendNameChangeQMBringBorrowerCurrent withPaymentReceive 3BQMScores of100PerfectAttendance(No Loss ofEmpowermentPoints)BorrowerRequestsEconomicHardshipDefermentCompleteCBTs onTimeGiveKudos toa TeamMemberBorrowerRequestsUnemploymentDefermentManuallyProcessForbearancein NserviceNoVTOusedReceiveKudosfromBorrower

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Complete QA/QC Correction On Time
  2. No QCs
  3. Answer a Team Member's Question in Chat
  4. Send Kiersten Email with Start/End Times of System Issues
  5. Borrower Requests IDR Recalc
  6. Submit Timecard Correctly
  7. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  8. MTD Scorecard 3.50+
  9. Borrower Requests School Deferment for PLUS loans
  10. Take a Debit Card Payment
  11. MTD Adherence > 95%
  12. Co-Maker Acct
  13. Receive Kudos from Co-Worker
  14. Take Payment with Checking or Savings
  15. MTD FCR 90% +
  16. Send Name Change QM
  17. Bring Borrower Current with Payment
  18. Receive 3 BQM Scores of 100
  19. Perfect Attendance (No Loss of Empowerment Points)
  20. Borrower Requests Economic Hardship Deferment
  21. Complete CBTs on Time
  22. Give Kudos to a Team Member
  23. Borrower Requests Unemployment Deferment
  24. Manually Process Forbearance in Nservice
  25. No VTO used
  26. Receive Kudos from Borrower