Answer aTeamMember'sQuestion inChatBorrowerRequestsUnemploymentDefermentBorrowerRequestsEconomicHardshipDefermentCo-MakerAcctReceiveKudosfrom Co-WorkerNoQCsBringBorrowerCurrent withPaymentReceiveKudosfromBorrowerNoVTOusedMTDAdherence> 95%BorrowerRequestsIDRRecalcCompleteQA/QCCorrectionOn TimeGiveKudos toa TeamMemberSubmitTimecardCorrectlyManuallyProcessForbearancein NserviceCompleteCBTs onTimeMTDFCR90% +BorrowerRequestsSchoolDeferment forPLUS loansTakePaymentwithChecking orSavingsTake aDebitCardPaymentPerfectAttendance(No Loss ofEmpowermentPoints)Receive 3BQMScores of100Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSMTDScorecard3.50+Send KierstenEmail withStart/EndTimes ofSystem IssuesSendNameChangeQMAnswer aTeamMember'sQuestion inChatBorrowerRequestsUnemploymentDefermentBorrowerRequestsEconomicHardshipDefermentCo-MakerAcctReceiveKudosfrom Co-WorkerNoQCsBringBorrowerCurrent withPaymentReceiveKudosfromBorrowerNoVTOusedMTDAdherence> 95%BorrowerRequestsIDRRecalcCompleteQA/QCCorrectionOn TimeGiveKudos toa TeamMemberSubmitTimecardCorrectlyManuallyProcessForbearancein NserviceCompleteCBTs onTimeMTDFCR90% +BorrowerRequestsSchoolDeferment forPLUS loansTakePaymentwithChecking orSavingsTake aDebitCardPaymentPerfectAttendance(No Loss ofEmpowermentPoints)Receive 3BQMScores of100Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSMTDScorecard3.50+Send KierstenEmail withStart/EndTimes ofSystem IssuesSendNameChangeQM

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a Team Member's Question in Chat
  2. Borrower Requests Unemployment Deferment
  3. Borrower Requests Economic Hardship Deferment
  4. Co-Maker Acct
  5. Receive Kudos from Co-Worker
  6. No QCs
  7. Bring Borrower Current with Payment
  8. Receive Kudos from Borrower
  9. No VTO used
  10. MTD Adherence > 95%
  11. Borrower Requests IDR Recalc
  12. Complete QA/QC Correction On Time
  13. Give Kudos to a Team Member
  14. Submit Timecard Correctly
  15. Manually Process Forbearance in Nservice
  16. Complete CBTs on Time
  17. MTD FCR 90% +
  18. Borrower Requests School Deferment for PLUS loans
  19. Take Payment with Checking or Savings
  20. Take a Debit Card Payment
  21. Perfect Attendance (No Loss of Empowerment Points)
  22. Receive 3 BQM Scores of 100
  23. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  24. MTD Scorecard 3.50+
  25. Send Kiersten Email with Start/End Times of System Issues
  26. Send Name Change QM