MTDAdherence> 95%Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSCompleteQA/QCCorrectionOn TimeBorrowerRequestsIDRRecalcAnswer aTeamMember'sQuestion inChatSubmitTimecardCorrectlyCo-MakerAcctSendNameChangeQMPerfectAttendance(No Loss ofEmpowermentPoints)CompleteCBTs onTimeNoVTOusedTake aDebitCardPaymentBorrowerRequestsUnemploymentDefermentBringBorrowerCurrent withPaymentReceiveKudosfrom Co-WorkerBorrowerRequestsEconomicHardshipDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDScorecard3.50+BorrowerRequestsSchoolDeferment forPLUS loansGiveKudos toa TeamMemberNoQCsReceiveKudosfromBorrowerManuallyProcessForbearancein NserviceMTDFCR90% +TakePaymentwithChecking orSavingsReceive 3BQMScores of100MTDAdherence> 95%Bring BorrowerCurrent withForb (Hard orAdmin) *FollowPOSCompleteQA/QCCorrectionOn TimeBorrowerRequestsIDRRecalcAnswer aTeamMember'sQuestion inChatSubmitTimecardCorrectlyCo-MakerAcctSendNameChangeQMPerfectAttendance(No Loss ofEmpowermentPoints)CompleteCBTs onTimeNoVTOusedTake aDebitCardPaymentBorrowerRequestsUnemploymentDefermentBringBorrowerCurrent withPaymentReceiveKudosfrom Co-WorkerBorrowerRequestsEconomicHardshipDefermentSend KierstenEmail withStart/EndTimes ofSystem IssuesMTDScorecard3.50+BorrowerRequestsSchoolDeferment forPLUS loansGiveKudos toa TeamMemberNoQCsReceiveKudosfromBorrowerManuallyProcessForbearancein NserviceMTDFCR90% +TakePaymentwithChecking orSavingsReceive 3BQMScores of100

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MTD Adherence > 95%
  2. Bring Borrower Current with Forb (Hard or Admin) *Follow POS
  3. Complete QA/QC Correction On Time
  4. Borrower Requests IDR Recalc
  5. Answer a Team Member's Question in Chat
  6. Submit Timecard Correctly
  7. Co-Maker Acct
  8. Send Name Change QM
  9. Perfect Attendance (No Loss of Empowerment Points)
  10. Complete CBTs on Time
  11. No VTO used
  12. Take a Debit Card Payment
  13. Borrower Requests Unemployment Deferment
  14. Bring Borrower Current with Payment
  15. Receive Kudos from Co-Worker
  16. Borrower Requests Economic Hardship Deferment
  17. Send Kiersten Email with Start/End Times of System Issues
  18. MTD Scorecard 3.50+
  19. Borrower Requests School Deferment for PLUS loans
  20. Give Kudos to a Team Member
  21. No QCs
  22. Receive Kudos from Borrower
  23. Manually Process Forbearance in Nservice
  24. MTD FCR 90% +
  25. Take Payment with Checking or Savings
  26. Receive 3 BQM Scores of 100