PainPointsSupportLEMobileOfficeVarianceHeadcountCustomerJourneyLunchActionPlansOfficeExperienceWaitTimeWebChat CommunityEngagementIVRMentalHealthAgentsManagementCasesReflectRenewCallsDueCommitmentSafetyCultureFinancialsEmployeeEngagementCommunicationDeliverablesImprovementPropensityTo ContactCallCentreCost toServeStakeholdersWellnessStressStrategyCustomerSatisfactionSurgingDigitalTransactionsVirtualMeetingsRefreshTransformationKPIsPainPointsSupportLEMobileOfficeVarianceHeadcountCustomerJourneyLunchActionPlansOfficeExperienceWaitTimeWebChat CommunityEngagementIVRMentalHealthAgentsManagementCasesReflectRenewCallsDueCommitmentSafetyCultureFinancialsEmployeeEngagementCommunicationDeliverablesImprovementPropensityTo ContactCallCentreCost toServeStakeholdersWellnessStressStrategyCustomerSatisfactionSurgingDigitalTransactionsVirtualMeetingsRefreshTransformationKPIs

Surging Ahead, Surging Stronger - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pain Points
  2. Support
  3. LE
  4. Mobile Office
  5. Variance
  6. Headcount
  7. Customer Journey
  8. Lunch
  9. Action
  10. Plans
  11. Office Experience
  12. Wait Time
  13. Web Chat
  14. Community Engagement
  15. IVR
  16. Mental Health
  17. Agents
  18. Management
  19. Cases
  20. Reflect
  21. Renew
  22. Calls
  23. Due
  24. Commitment
  25. Safety Culture
  26. Financials
  27. Employee Engagement
  28. Communication
  29. Deliverables
  30. Improvement
  31. Propensity To Contact
  32. Call Centre
  33. Cost to Serve
  34. Stakeholders
  35. Wellness
  36. Stress
  37. Strategy
  38. Customer Satisfaction
  39. Surging
  40. Digital Transactions
  41. Virtual Meetings
  42. Refresh
  43. Transformation
  44. KPIs