PropensityTo ContactCallCentreVarianceImprovementCustomerSatisfactionAgentsSafetyCultureOfficeExperienceLERenewStakeholdersCommunityEngagementWellnessReflectCommitmentActionStressCommunicationCost toServeTransformationMobileOfficeVirtualMeetingsPlansLunchStrategyRefreshIVRCustomerJourneySurgingPainPointsHeadcountWebChat FinancialsDigitalTransactionsCasesManagementWaitTimeEmployeeEngagementMentalHealthSupportDeliverablesCallsDueKPIsPropensityTo ContactCallCentreVarianceImprovementCustomerSatisfactionAgentsSafetyCultureOfficeExperienceLERenewStakeholdersCommunityEngagementWellnessReflectCommitmentActionStressCommunicationCost toServeTransformationMobileOfficeVirtualMeetingsPlansLunchStrategyRefreshIVRCustomerJourneySurgingPainPointsHeadcountWebChat FinancialsDigitalTransactionsCasesManagementWaitTimeEmployeeEngagementMentalHealthSupportDeliverablesCallsDueKPIs

Surging Ahead, Surging Stronger - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Propensity To Contact
  2. Call Centre
  3. Variance
  4. Improvement
  5. Customer Satisfaction
  6. Agents
  7. Safety Culture
  8. Office Experience
  9. LE
  10. Renew
  11. Stakeholders
  12. Community Engagement
  13. Wellness
  14. Reflect
  15. Commitment
  16. Action
  17. Stress
  18. Communication
  19. Cost to Serve
  20. Transformation
  21. Mobile Office
  22. Virtual Meetings
  23. Plans
  24. Lunch
  25. Strategy
  26. Refresh
  27. IVR
  28. Customer Journey
  29. Surging
  30. Pain Points
  31. Headcount
  32. Web Chat
  33. Financials
  34. Digital Transactions
  35. Cases
  36. Management
  37. Wait Time
  38. Employee Engagement
  39. Mental Health
  40. Support
  41. Deliverables
  42. Calls
  43. Due
  44. KPIs