Patientsays DOBbackwardsPatient givesyou their lastname insteadof which bodypart.patientcussesyou outpatientasks tospeak witha surgeonPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientcalls you"sweetie"patient laughsat somethingyou say whenit's not meantto be funnyPatient calls totell us they aregoing to be latedue to anaccident on 64Patient tells youhow awesome youare after they justfinished screamingat youPatient callsjust so youcan transferthem toanother dept.Patient getsmad when theycan't speak to anurse rightaway.PatientiscryingPatient can'tmake their apptdue to theirMedicaid cabnot showingpatient getstransferredto the wrongclinicPatient saysthank you atleast 3 timesduring onecallRudePatientPatienthangs upon youPatient'sscript wassent to thewrongpharmacyPatientwants toswitchprovidersPatient callsback in 1hour to checkthe status ofan encounterPatient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatient says"how are you"and you lieand tell themyou're good.PatientburpsPatientsays DOBbackwardsPatient givesyou their lastname insteadof which bodypart.patientcussesyou outpatientasks tospeak witha surgeonPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientcalls you"sweetie"patient laughsat somethingyou say whenit's not meantto be funnyPatient calls totell us they aregoing to be latedue to anaccident on 64Patient tells youhow awesome youare after they justfinished screamingat youPatient callsjust so youcan transferthem toanother dept.Patient getsmad when theycan't speak to anurse rightaway.PatientiscryingPatient can'tmake their apptdue to theirMedicaid cabnot showingpatient getstransferredto the wrongclinicPatient saysthank you atleast 3 timesduring onecallRudePatientPatienthangs upon youPatient'sscript wassent to thewrongpharmacyPatientwants toswitchprovidersPatient callsback in 1hour to checkthe status ofan encounterPatient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatient says"how are you"and you lieand tell themyou're good.Patientburps

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient says DOB backwards
  2. Patient gives you their last name instead of which body part.
  3. patient cusses you out
  4. patient asks to speak with a surgeon
  5. Patient says, "you don't have anything sooner?" after giving the next available appt
  6. Patient calls you "sweetie"
  7. patient laughs at something you say when it's not meant to be funny
  8. Patient calls to tell us they are going to be late due to an accident on 64
  9. Patient tells you how awesome you are after they just finished screaming at you
  10. Patient calls just so you can transfer them to another dept.
  11. Patient gets mad when they can't speak to a nurse right away.
  12. Patient is crying
  13. Patient can't make their appt due to their Medicaid cab not showing
  14. patient gets transferred to the wrong clinic
  15. Patient says thank you at least 3 times during one call
  16. Rude Patient
  17. Patient hangs up on you
  18. Patient's script was sent to the wrong pharmacy
  19. Patient wants to switch providers
  20. Patient calls back in 1 hour to check the status of an encounter
  21. Patient talks for at least 2 mins straight
  22. Patient screams "Hello" after answering the phone
  23. Patient says "how are you" and you lie and tell them you're good.
  24. Patient burps