Patient saysthank you atleast 3 timesduring onecallPatientwants toswitchprovidersPatientcalls you"sweetie"PatientiscryingPatient givesyou their lastname insteadof which bodypart.PatientburpsPatient talksfor at least 2mins straightpatient laughsat somethingyou say whenit's not meantto be funnypatientcussesyou outPatient callsback in 1hour to checkthe status ofan encounterPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient callsjust so youcan transferthem toanother dept.Patient'sscript wassent to thewrongpharmacyPatient calls totell us they aregoing to be latedue to anaccident on 64Patient getsmad when theycan't speak to anurse rightaway.Patient tells youhow awesome youare after they justfinished screamingat youPatientscreams"Hello" afteransweringthe phonePatientsays DOBbackwardspatientasks tospeak witha surgeonPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptpatient getstransferredto the wrongclinicPatienthangs upon youRudePatientPatient says"how are you"and you lieand tell themyou're good.Patient saysthank you atleast 3 timesduring onecallPatientwants toswitchprovidersPatientcalls you"sweetie"PatientiscryingPatient givesyou their lastname insteadof which bodypart.PatientburpsPatient talksfor at least 2mins straightpatient laughsat somethingyou say whenit's not meantto be funnypatientcussesyou outPatient callsback in 1hour to checkthe status ofan encounterPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient callsjust so youcan transferthem toanother dept.Patient'sscript wassent to thewrongpharmacyPatient calls totell us they aregoing to be latedue to anaccident on 64Patient getsmad when theycan't speak to anurse rightaway.Patient tells youhow awesome youare after they justfinished screamingat youPatientscreams"Hello" afteransweringthe phonePatientsays DOBbackwardspatientasks tospeak witha surgeonPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptpatient getstransferredto the wrongclinicPatienthangs upon youRudePatientPatient says"how are you"and you lieand tell themyou're good.

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient says thank you at least 3 times during one call
  2. Patient wants to switch providers
  3. Patient calls you "sweetie"
  4. Patient is crying
  5. Patient gives you their last name instead of which body part.
  6. Patient burps
  7. Patient talks for at least 2 mins straight
  8. patient laughs at something you say when it's not meant to be funny
  9. patient cusses you out
  10. Patient calls back in 1 hour to check the status of an encounter
  11. Patient can't make their appt due to their Medicaid cab not showing
  12. Patient calls just so you can transfer them to another dept.
  13. Patient's script was sent to the wrong pharmacy
  14. Patient calls to tell us they are going to be late due to an accident on 64
  15. Patient gets mad when they can't speak to a nurse right away.
  16. Patient tells you how awesome you are after they just finished screaming at you
  17. Patient screams "Hello" after answering the phone
  18. Patient says DOB backwards
  19. patient asks to speak with a surgeon
  20. Patient says, "you don't have anything sooner?" after giving the next available appt
  21. patient gets transferred to the wrong clinic
  22. Patient hangs up on you
  23. Rude Patient
  24. Patient says "how are you" and you lie and tell them you're good.