Patientwants toswitchprovidersPatient'sscript wassent to thewrongpharmacyRudePatientpatient laughsat somethingyou say whenit's not meantto be funnyPatient saysthank you atleast 3 timesduring onecallPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient tells youhow awesome youare after they justfinished screamingat youPatientsays DOBbackwardsPatientburpsPatient callsjust so youcan transferthem toanother dept.Patient getsmad when theycan't speak to anurse rightaway.Patient can'tmake their apptdue to theirMedicaid cabnot showingPatient givesyou their lastname insteadof which bodypart.Patientcalls you"sweetie"patientasks tospeak witha surgeonPatient calls totell us they aregoing to be latedue to anaccident on 64Patient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatient says"how are you"and you lieand tell themyou're good.Patienthangs upon youpatientcussesyou outpatient getstransferredto the wrongclinicPatientwants toswitchprovidersPatient'sscript wassent to thewrongpharmacyRudePatientpatient laughsat somethingyou say whenit's not meantto be funnyPatient saysthank you atleast 3 timesduring onecallPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient tells youhow awesome youare after they justfinished screamingat youPatientsays DOBbackwardsPatientburpsPatient callsjust so youcan transferthem toanother dept.Patient getsmad when theycan't speak to anurse rightaway.Patient can'tmake their apptdue to theirMedicaid cabnot showingPatient givesyou their lastname insteadof which bodypart.Patientcalls you"sweetie"patientasks tospeak witha surgeonPatient calls totell us they aregoing to be latedue to anaccident on 64Patient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatient says"how are you"and you lieand tell themyou're good.Patienthangs upon youpatientcussesyou outpatient getstransferredto the wrongclinic

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient wants to switch providers
  2. Patient's script was sent to the wrong pharmacy
  3. Rude Patient
  4. patient laughs at something you say when it's not meant to be funny
  5. Patient says thank you at least 3 times during one call
  6. Patient says, "you don't have anything sooner?" after giving the next available appt
  7. Patient tells you how awesome you are after they just finished screaming at you
  8. Patient says DOB backwards
  9. Patient burps
  10. Patient calls just so you can transfer them to another dept.
  11. Patient gets mad when they can't speak to a nurse right away.
  12. Patient can't make their appt due to their Medicaid cab not showing
  13. Patient gives you their last name instead of which body part.
  14. Patient calls you "sweetie"
  15. patient asks to speak with a surgeon
  16. Patient calls to tell us they are going to be late due to an accident on 64
  17. Patient talks for at least 2 mins straight
  18. Patient screams "Hello" after answering the phone
  19. Patient is crying
  20. Patient calls back in 1 hour to check the status of an encounter
  21. Patient says "how are you" and you lie and tell them you're good.
  22. Patient hangs up on you
  23. patient cusses you out
  24. patient gets transferred to the wrong clinic