patient getstransferredto the wrongclinicPatient givesyou their lastname insteadof which bodypart.Patientburpspatientcussesyou outPatient'sscript wassent to thewrongpharmacyPatient says"how are you"and you lieand tell themyou're good.Patient talksfor at least 2mins straightPatient calls totell us they aregoing to be latedue to anaccident on 64Patientsays DOBbackwardsPatientscreams"Hello" afteransweringthe phonePatientiscryingPatient can'tmake their apptdue to theirMedicaid cabnot showingpatientasks tospeak witha surgeonPatient saysthank you atleast 3 timesduring onecallPatienthangs upon youPatient callsjust so youcan transferthem toanother dept.patient laughsat somethingyou say whenit's not meantto be funnyPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient tells youhow awesome youare after they justfinished screamingat youPatientwants toswitchprovidersPatientcalls you"sweetie"Patient getsmad when theycan't speak to anurse rightaway.RudePatientPatient callsback in 1hour to checkthe status ofan encounterpatient getstransferredto the wrongclinicPatient givesyou their lastname insteadof which bodypart.Patientburpspatientcussesyou outPatient'sscript wassent to thewrongpharmacyPatient says"how are you"and you lieand tell themyou're good.Patient talksfor at least 2mins straightPatient calls totell us they aregoing to be latedue to anaccident on 64Patientsays DOBbackwardsPatientscreams"Hello" afteransweringthe phonePatientiscryingPatient can'tmake their apptdue to theirMedicaid cabnot showingpatientasks tospeak witha surgeonPatient saysthank you atleast 3 timesduring onecallPatienthangs upon youPatient callsjust so youcan transferthem toanother dept.patient laughsat somethingyou say whenit's not meantto be funnyPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient tells youhow awesome youare after they justfinished screamingat youPatientwants toswitchprovidersPatientcalls you"sweetie"Patient getsmad when theycan't speak to anurse rightaway.RudePatientPatient callsback in 1hour to checkthe status ofan encounter

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. patient gets transferred to the wrong clinic
  2. Patient gives you their last name instead of which body part.
  3. Patient burps
  4. patient cusses you out
  5. Patient's script was sent to the wrong pharmacy
  6. Patient says "how are you" and you lie and tell them you're good.
  7. Patient talks for at least 2 mins straight
  8. Patient calls to tell us they are going to be late due to an accident on 64
  9. Patient says DOB backwards
  10. Patient screams "Hello" after answering the phone
  11. Patient is crying
  12. Patient can't make their appt due to their Medicaid cab not showing
  13. patient asks to speak with a surgeon
  14. Patient says thank you at least 3 times during one call
  15. Patient hangs up on you
  16. Patient calls just so you can transfer them to another dept.
  17. patient laughs at something you say when it's not meant to be funny
  18. Patient says, "you don't have anything sooner?" after giving the next available appt
  19. Patient tells you how awesome you are after they just finished screaming at you
  20. Patient wants to switch providers
  21. Patient calls you "sweetie"
  22. Patient gets mad when they can't speak to a nurse right away.
  23. Rude Patient
  24. Patient calls back in 1 hour to check the status of an encounter