patientcussesyou outPatientiscryingPatient saysthank you atleast 3 timesduring onecallPatienthangs upon youPatientwants toswitchprovidersPatient givesyou their lastname insteadof which bodypart.Patient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatient getsmad when theycan't speak to anurse rightaway.Patient calls totell us they aregoing to be latedue to anaccident on 64patient getstransferredto the wrongclinicPatientburpsPatientcalls you"sweetie"RudePatientpatientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacyPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient tells youhow awesome youare after they justfinished screamingat youPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient callsjust so youcan transferthem toanother dept.Patientsays DOBbackwardsPatient says"how are you"and you lieand tell themyou're good.patient laughsat somethingyou say whenit's not meantto be funnyPatient callsback in 1hour to checkthe status ofan encounterpatientcussesyou outPatientiscryingPatient saysthank you atleast 3 timesduring onecallPatienthangs upon youPatientwants toswitchprovidersPatient givesyou their lastname insteadof which bodypart.Patient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatient getsmad when theycan't speak to anurse rightaway.Patient calls totell us they aregoing to be latedue to anaccident on 64patient getstransferredto the wrongclinicPatientburpsPatientcalls you"sweetie"RudePatientpatientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacyPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient tells youhow awesome youare after they justfinished screamingat youPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient callsjust so youcan transferthem toanother dept.Patientsays DOBbackwardsPatient says"how are you"and you lieand tell themyou're good.patient laughsat somethingyou say whenit's not meantto be funnyPatient callsback in 1hour to checkthe status ofan encounter

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. patient cusses you out
  2. Patient is crying
  3. Patient says thank you at least 3 times during one call
  4. Patient hangs up on you
  5. Patient wants to switch providers
  6. Patient gives you their last name instead of which body part.
  7. Patient talks for at least 2 mins straight
  8. Patient screams "Hello" after answering the phone
  9. Patient gets mad when they can't speak to a nurse right away.
  10. Patient calls to tell us they are going to be late due to an accident on 64
  11. patient gets transferred to the wrong clinic
  12. Patient burps
  13. Patient calls you "sweetie"
  14. Rude Patient
  15. patient asks to speak with a surgeon
  16. Patient's script was sent to the wrong pharmacy
  17. Patient can't make their appt due to their Medicaid cab not showing
  18. Patient tells you how awesome you are after they just finished screaming at you
  19. Patient says, "you don't have anything sooner?" after giving the next available appt
  20. Patient calls just so you can transfer them to another dept.
  21. Patient says DOB backwards
  22. Patient says "how are you" and you lie and tell them you're good.
  23. patient laughs at something you say when it's not meant to be funny
  24. Patient calls back in 1 hour to check the status of an encounter