Patient callsback in 1hour to checkthe status ofan encounterPatientsays DOBbackwardsPatient getsmad when theycan't speak to anurse rightaway.Patient calls totell us they aregoing to be latedue to anaccident on 64Patient'sscript wassent to thewrongpharmacyPatientburpsPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient talksfor at least 2mins straightPatientwants toswitchprovidersPatienthangs upon youPatient givesyou their lastname insteadof which bodypart.Patient callsjust so youcan transferthem toanother dept.Patient tells youhow awesome youare after they justfinished screamingat youPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientcalls you"sweetie"RudePatientpatient getstransferredto the wrongclinicpatientcussesyou outPatientscreams"Hello" afteransweringthe phonePatient saysthank you atleast 3 timesduring onecallpatientasks tospeak witha surgeonPatient says"how are you"and you lieand tell themyou're good.patient laughsat somethingyou say whenit's not meantto be funnyPatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatientsays DOBbackwardsPatient getsmad when theycan't speak to anurse rightaway.Patient calls totell us they aregoing to be latedue to anaccident on 64Patient'sscript wassent to thewrongpharmacyPatientburpsPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient talksfor at least 2mins straightPatientwants toswitchprovidersPatienthangs upon youPatient givesyou their lastname insteadof which bodypart.Patient callsjust so youcan transferthem toanother dept.Patient tells youhow awesome youare after they justfinished screamingat youPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientcalls you"sweetie"RudePatientpatient getstransferredto the wrongclinicpatientcussesyou outPatientscreams"Hello" afteransweringthe phonePatient saysthank you atleast 3 timesduring onecallpatientasks tospeak witha surgeonPatient says"how are you"and you lieand tell themyou're good.patient laughsat somethingyou say whenit's not meantto be funnyPatientiscrying

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient calls back in 1 hour to check the status of an encounter
  2. Patient says DOB backwards
  3. Patient gets mad when they can't speak to a nurse right away.
  4. Patient calls to tell us they are going to be late due to an accident on 64
  5. Patient's script was sent to the wrong pharmacy
  6. Patient burps
  7. Patient can't make their appt due to their Medicaid cab not showing
  8. Patient talks for at least 2 mins straight
  9. Patient wants to switch providers
  10. Patient hangs up on you
  11. Patient gives you their last name instead of which body part.
  12. Patient calls just so you can transfer them to another dept.
  13. Patient tells you how awesome you are after they just finished screaming at you
  14. Patient says, "you don't have anything sooner?" after giving the next available appt
  15. Patient calls you "sweetie"
  16. Rude Patient
  17. patient gets transferred to the wrong clinic
  18. patient cusses you out
  19. Patient screams "Hello" after answering the phone
  20. Patient says thank you at least 3 times during one call
  21. patient asks to speak with a surgeon
  22. Patient says "how are you" and you lie and tell them you're good.
  23. patient laughs at something you say when it's not meant to be funny
  24. Patient is crying