Patient talksfor at least 2mins straightpatient getstransferredto the wrongclinicPatientburpsRudePatientPatientcalls you"sweetie"Patient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientwants toswitchprovidersPatient getsmad when theycan't speak to anurse rightaway.patientasks tospeak witha surgeonPatient givesyou their lastname insteadof which bodypart.Patient can'tmake their apptdue to theirMedicaid cabnot showingPatienthangs upon youPatient callsback in 1hour to checkthe status ofan encounterPatient callsjust so youcan transferthem toanother dept.Patient tells youhow awesome youare after they justfinished screamingat youPatientscreams"Hello" afteransweringthe phonePatient'sscript wassent to thewrongpharmacyPatientiscryingPatient calls totell us they aregoing to be latedue to anaccident on 64patient laughsat somethingyou say whenit's not meantto be funnyPatient says"how are you"and you lieand tell themyou're good.Patient saysthank you atleast 3 timesduring onecallpatientcussesyou outPatientsays DOBbackwardsPatient talksfor at least 2mins straightpatient getstransferredto the wrongclinicPatientburpsRudePatientPatientcalls you"sweetie"Patient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientwants toswitchprovidersPatient getsmad when theycan't speak to anurse rightaway.patientasks tospeak witha surgeonPatient givesyou their lastname insteadof which bodypart.Patient can'tmake their apptdue to theirMedicaid cabnot showingPatienthangs upon youPatient callsback in 1hour to checkthe status ofan encounterPatient callsjust so youcan transferthem toanother dept.Patient tells youhow awesome youare after they justfinished screamingat youPatientscreams"Hello" afteransweringthe phonePatient'sscript wassent to thewrongpharmacyPatientiscryingPatient calls totell us they aregoing to be latedue to anaccident on 64patient laughsat somethingyou say whenit's not meantto be funnyPatient says"how are you"and you lieand tell themyou're good.Patient saysthank you atleast 3 timesduring onecallpatientcussesyou outPatientsays DOBbackwards

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient talks for at least 2 mins straight
  2. patient gets transferred to the wrong clinic
  3. Patient burps
  4. Rude Patient
  5. Patient calls you "sweetie"
  6. Patient says, "you don't have anything sooner?" after giving the next available appt
  7. Patient wants to switch providers
  8. Patient gets mad when they can't speak to a nurse right away.
  9. patient asks to speak with a surgeon
  10. Patient gives you their last name instead of which body part.
  11. Patient can't make their appt due to their Medicaid cab not showing
  12. Patient hangs up on you
  13. Patient calls back in 1 hour to check the status of an encounter
  14. Patient calls just so you can transfer them to another dept.
  15. Patient tells you how awesome you are after they just finished screaming at you
  16. Patient screams "Hello" after answering the phone
  17. Patient's script was sent to the wrong pharmacy
  18. Patient is crying
  19. Patient calls to tell us they are going to be late due to an accident on 64
  20. patient laughs at something you say when it's not meant to be funny
  21. Patient says "how are you" and you lie and tell them you're good.
  22. Patient says thank you at least 3 times during one call
  23. patient cusses you out
  24. Patient says DOB backwards