patient laughsat somethingyou say whenit's not meantto be funnyPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient tells youhow awesome youare after they justfinished screamingat youPatientwants toswitchprovidersPatient says"how are you"and you lieand tell themyou're good.Patientburpspatientcussesyou outPatient can'tmake their apptdue to theirMedicaid cabnot showingpatientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacyPatient saysthank you atleast 3 timesduring onecallPatientsays DOBbackwardsPatient talksfor at least 2mins straightPatient calls totell us they aregoing to be latedue to anaccident on 64Patientcalls you"sweetie"PatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatient givesyou their lastname insteadof which bodypart.Patient callsjust so youcan transferthem toanother dept.Patient getsmad when theycan't speak to anurse rightaway.Patienthangs upon youPatientscreams"Hello" afteransweringthe phonepatient getstransferredto the wrongclinicRudePatientpatient laughsat somethingyou say whenit's not meantto be funnyPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient tells youhow awesome youare after they justfinished screamingat youPatientwants toswitchprovidersPatient says"how are you"and you lieand tell themyou're good.Patientburpspatientcussesyou outPatient can'tmake their apptdue to theirMedicaid cabnot showingpatientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacyPatient saysthank you atleast 3 timesduring onecallPatientsays DOBbackwardsPatient talksfor at least 2mins straightPatient calls totell us they aregoing to be latedue to anaccident on 64Patientcalls you"sweetie"PatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatient givesyou their lastname insteadof which bodypart.Patient callsjust so youcan transferthem toanother dept.Patient getsmad when theycan't speak to anurse rightaway.Patienthangs upon youPatientscreams"Hello" afteransweringthe phonepatient getstransferredto the wrongclinicRudePatient

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. patient laughs at something you say when it's not meant to be funny
  2. Patient says, "you don't have anything sooner?" after giving the next available appt
  3. Patient tells you how awesome you are after they just finished screaming at you
  4. Patient wants to switch providers
  5. Patient says "how are you" and you lie and tell them you're good.
  6. Patient burps
  7. patient cusses you out
  8. Patient can't make their appt due to their Medicaid cab not showing
  9. patient asks to speak with a surgeon
  10. Patient's script was sent to the wrong pharmacy
  11. Patient says thank you at least 3 times during one call
  12. Patient says DOB backwards
  13. Patient talks for at least 2 mins straight
  14. Patient calls to tell us they are going to be late due to an accident on 64
  15. Patient calls you "sweetie"
  16. Patient is crying
  17. Patient calls back in 1 hour to check the status of an encounter
  18. Patient gives you their last name instead of which body part.
  19. Patient calls just so you can transfer them to another dept.
  20. Patient gets mad when they can't speak to a nurse right away.
  21. Patient hangs up on you
  22. Patient screams "Hello" after answering the phone
  23. patient gets transferred to the wrong clinic
  24. Rude Patient