Patient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientburpsPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient givesyou their lastname insteadof which bodypart.Patientsays DOBbackwardsPatientscreams"Hello" afteransweringthe phonePatienthangs upon youpatient getstransferredto the wrongclinicPatient callsback in 1hour to checkthe status ofan encounterpatient laughsat somethingyou say whenit's not meantto be funnyRudePatientpatientcussesyou outPatient says"how are you"and you lieand tell themyou're good.Patientwants toswitchprovidersPatient callsjust so youcan transferthem toanother dept.Patient calls totell us they aregoing to be latedue to anaccident on 64Patient getsmad when theycan't speak to anurse rightaway.Patient talksfor at least 2mins straightPatientiscryingPatient'sscript wassent to thewrongpharmacyPatient tells youhow awesome youare after they justfinished screamingat youPatientcalls you"sweetie"Patient saysthank you atleast 3 timesduring onecallpatientasks tospeak witha surgeonPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatientburpsPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient givesyou their lastname insteadof which bodypart.Patientsays DOBbackwardsPatientscreams"Hello" afteransweringthe phonePatienthangs upon youpatient getstransferredto the wrongclinicPatient callsback in 1hour to checkthe status ofan encounterpatient laughsat somethingyou say whenit's not meantto be funnyRudePatientpatientcussesyou outPatient says"how are you"and you lieand tell themyou're good.Patientwants toswitchprovidersPatient callsjust so youcan transferthem toanother dept.Patient calls totell us they aregoing to be latedue to anaccident on 64Patient getsmad when theycan't speak to anurse rightaway.Patient talksfor at least 2mins straightPatientiscryingPatient'sscript wassent to thewrongpharmacyPatient tells youhow awesome youare after they justfinished screamingat youPatientcalls you"sweetie"Patient saysthank you atleast 3 timesduring onecallpatientasks tospeak witha surgeon

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient says, "you don't have anything sooner?" after giving the next available appt
  2. Patient burps
  3. Patient can't make their appt due to their Medicaid cab not showing
  4. Patient gives you their last name instead of which body part.
  5. Patient says DOB backwards
  6. Patient screams "Hello" after answering the phone
  7. Patient hangs up on you
  8. patient gets transferred to the wrong clinic
  9. Patient calls back in 1 hour to check the status of an encounter
  10. patient laughs at something you say when it's not meant to be funny
  11. Rude Patient
  12. patient cusses you out
  13. Patient says "how are you" and you lie and tell them you're good.
  14. Patient wants to switch providers
  15. Patient calls just so you can transfer them to another dept.
  16. Patient calls to tell us they are going to be late due to an accident on 64
  17. Patient gets mad when they can't speak to a nurse right away.
  18. Patient talks for at least 2 mins straight
  19. Patient is crying
  20. Patient's script was sent to the wrong pharmacy
  21. Patient tells you how awesome you are after they just finished screaming at you
  22. Patient calls you "sweetie"
  23. Patient says thank you at least 3 times during one call
  24. patient asks to speak with a surgeon