Patient'sscript wassent to thewrongpharmacypatient laughsat somethingyou say whenit's not meantto be funnyPatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatientcalls you"sweetie"Patientburpspatientcussesyou outPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient saysthank you atleast 3 timesduring onecallPatient tells youhow awesome youare after they justfinished screamingat youPatienthangs upon youpatient getstransferredto the wrongclinicPatient givesyou their lastname insteadof which bodypart.Patient getsmad when theycan't speak to anurse rightaway.Patient can'tmake their apptdue to theirMedicaid cabnot showingRudePatientPatientsays DOBbackwardsPatientwants toswitchprovidersPatient says"how are you"and you lieand tell themyou're good.Patient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatient calls totell us they aregoing to be latedue to anaccident on 64Patient callsjust so youcan transferthem toanother dept.patientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacypatient laughsat somethingyou say whenit's not meantto be funnyPatientiscryingPatient callsback in 1hour to checkthe status ofan encounterPatientcalls you"sweetie"Patientburpspatientcussesyou outPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatient saysthank you atleast 3 timesduring onecallPatient tells youhow awesome youare after they justfinished screamingat youPatienthangs upon youpatient getstransferredto the wrongclinicPatient givesyou their lastname insteadof which bodypart.Patient getsmad when theycan't speak to anurse rightaway.Patient can'tmake their apptdue to theirMedicaid cabnot showingRudePatientPatientsays DOBbackwardsPatientwants toswitchprovidersPatient says"how are you"and you lieand tell themyou're good.Patient talksfor at least 2mins straightPatientscreams"Hello" afteransweringthe phonePatient calls totell us they aregoing to be latedue to anaccident on 64Patient callsjust so youcan transferthem toanother dept.patientasks tospeak witha surgeon

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient's script was sent to the wrong pharmacy
  2. patient laughs at something you say when it's not meant to be funny
  3. Patient is crying
  4. Patient calls back in 1 hour to check the status of an encounter
  5. Patient calls you "sweetie"
  6. Patient burps
  7. patient cusses you out
  8. Patient says, "you don't have anything sooner?" after giving the next available appt
  9. Patient says thank you at least 3 times during one call
  10. Patient tells you how awesome you are after they just finished screaming at you
  11. Patient hangs up on you
  12. patient gets transferred to the wrong clinic
  13. Patient gives you their last name instead of which body part.
  14. Patient gets mad when they can't speak to a nurse right away.
  15. Patient can't make their appt due to their Medicaid cab not showing
  16. Rude Patient
  17. Patient says DOB backwards
  18. Patient wants to switch providers
  19. Patient says "how are you" and you lie and tell them you're good.
  20. Patient talks for at least 2 mins straight
  21. Patient screams "Hello" after answering the phone
  22. Patient calls to tell us they are going to be late due to an accident on 64
  23. Patient calls just so you can transfer them to another dept.
  24. patient asks to speak with a surgeon