Patientscreams"Hello" afteransweringthe phonePatient callsback in 1hour to checkthe status ofan encounterpatient laughsat somethingyou say whenit's not meantto be funnyPatientiscryingpatientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacypatientcussesyou outPatientburpspatient getstransferredto the wrongclinicPatient talksfor at least 2mins straightPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient getsmad when theycan't speak to anurse rightaway.Patientsays DOBbackwardsPatient saysthank you atleast 3 timesduring onecallPatient tells youhow awesome youare after they justfinished screamingat youPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatienthangs upon youPatientwants toswitchprovidersRudePatientPatientcalls you"sweetie"Patient says"how are you"and you lieand tell themyou're good.Patient calls totell us they aregoing to be latedue to anaccident on 64Patient givesyou their lastname insteadof which bodypart.Patient callsjust so youcan transferthem toanother dept.Patientscreams"Hello" afteransweringthe phonePatient callsback in 1hour to checkthe status ofan encounterpatient laughsat somethingyou say whenit's not meantto be funnyPatientiscryingpatientasks tospeak witha surgeonPatient'sscript wassent to thewrongpharmacypatientcussesyou outPatientburpspatient getstransferredto the wrongclinicPatient talksfor at least 2mins straightPatient can'tmake their apptdue to theirMedicaid cabnot showingPatient getsmad when theycan't speak to anurse rightaway.Patientsays DOBbackwardsPatient saysthank you atleast 3 timesduring onecallPatient tells youhow awesome youare after they justfinished screamingat youPatient says,"you don't haveanythingsooner?" aftergiving the nextavailable apptPatienthangs upon youPatientwants toswitchprovidersRudePatientPatientcalls you"sweetie"Patient says"how are you"and you lieand tell themyou're good.Patient calls totell us they aregoing to be latedue to anaccident on 64Patient givesyou their lastname insteadof which bodypart.Patient callsjust so youcan transferthem toanother dept.

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Patient screams "Hello" after answering the phone
  2. Patient calls back in 1 hour to check the status of an encounter
  3. patient laughs at something you say when it's not meant to be funny
  4. Patient is crying
  5. patient asks to speak with a surgeon
  6. Patient's script was sent to the wrong pharmacy
  7. patient cusses you out
  8. Patient burps
  9. patient gets transferred to the wrong clinic
  10. Patient talks for at least 2 mins straight
  11. Patient can't make their appt due to their Medicaid cab not showing
  12. Patient gets mad when they can't speak to a nurse right away.
  13. Patient says DOB backwards
  14. Patient says thank you at least 3 times during one call
  15. Patient tells you how awesome you are after they just finished screaming at you
  16. Patient says, "you don't have anything sooner?" after giving the next available appt
  17. Patient hangs up on you
  18. Patient wants to switch providers
  19. Rude Patient
  20. Patient calls you "sweetie"
  21. Patient says "how are you" and you lie and tell them you're good.
  22. Patient calls to tell us they are going to be late due to an accident on 64
  23. Patient gives you their last name instead of which body part.
  24. Patient calls just so you can transfer them to another dept.