PDPSalesforcePositiveCustomerExperienceSmileEmployeeLIFEPassionConfidenceCSATCustomerEngagementWillingnessASAPolicyTerminationCustomerSatisfactionCustomerSupportRapportInclusionNeedsP/CSystemSCS(ServiceCenterSpecialist)GrowthRefundSpecialtyPoliciesHeadsetsCommunicationEmpathyHappyCustomerServiceWeekFeedback“Thanks forbringing thisto ourattention!”EducateDifficultConversationsTeamwork“Happytohelp!”ProfessionalTeamsChatSBSAEPExcellenceQualityAssuranceCustomerServiceAfterCallFriendlyTaketheH.E.A.TDiversityTrainingListenSWTIVRSolutionsNationalCallCenterCustomerNeedsPeer toPeercoachingHelpfulCaringStatsEscalationLineSCR(ServiceCenter Rep)DedicatedCallCenterHelpDeskCollaborationOutlookITServiceDeskAHTCustomerCareHuddlesBreakChrome“Greatquestion! I’llfind that outfor you!”ServicemindedActiveListeningAnswersAccountabilityLunchPDPSalesforcePositiveCustomerExperienceSmileEmployeeLIFEPassionConfidenceCSATCustomerEngagementWillingnessASAPolicyTerminationCustomerSatisfactionCustomerSupportRapportInclusionNeedsP/CSystemSCS(ServiceCenterSpecialist)GrowthRefundSpecialtyPoliciesHeadsetsCommunicationEmpathyHappyCustomerServiceWeekFeedback“Thanks forbringing thisto ourattention!”EducateDifficultConversationsTeamwork“Happytohelp!”ProfessionalTeamsChatSBSAEPExcellenceQualityAssuranceCustomerServiceAfterCallFriendlyTaketheH.E.A.TDiversityTrainingListenSWTIVRSolutionsNationalCallCenterCustomerNeedsPeer toPeercoachingHelpfulCaringStatsEscalationLineSCR(ServiceCenter Rep)DedicatedCallCenterHelpDeskCollaborationOutlookITServiceDeskAHTCustomerCareHuddlesBreakChrome“Greatquestion! I’llfind that outfor you!”ServicemindedActiveListeningAnswersAccountabilityLunch

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PDP
  2. Salesforce
  3. Positive
  4. Customer Experience
  5. Smile
  6. Employee
  7. LIFE
  8. Passion
  9. Confidence
  10. CSAT
  11. Customer Engagement
  12. Willingness
  13. ASA
  14. Policy Termination
  15. Customer Satisfaction
  16. Customer Support
  17. Rapport
  18. Inclusion
  19. Needs
  20. P/C System
  21. SCS(Service Center Specialist)
  22. Growth
  23. Refund
  24. Specialty Policies
  25. Headsets
  26. Communication
  27. Empathy
  28. Happy Customer Service Week
  29. Feedback
  30. “Thanks for bringing this to our attention!”
  31. Educate
  32. Difficult Conversations
  33. Teamwork
  34. “Happy to help!”
  35. Professional
  36. Teams Chat
  37. SBS
  38. AEP
  39. Excellence
  40. Quality Assurance
  41. Customer Service
  42. After Call
  43. Friendly
  44. Take the H.E.A.T
  45. Diversity
  46. Training
  47. Listen
  48. SWT
  49. IVR
  50. Solutions
  51. National Call Center
  52. Customer Needs
  53. Peer to Peer coaching
  54. Helpful
  55. Caring
  56. Stats
  57. Escalation Line
  58. SCR(Service Center Rep)
  59. Dedicated Call Center
  60. Help Desk
  61. Collaboration
  62. Outlook
  63. IT Service Desk
  64. AHT
  65. Customer Care
  66. Huddles
  67. Break
  68. Chrome
  69. “Great question! I’ll find that out for you!”
  70. Service minded
  71. Active Listening
  72. Answers
  73. Accountability
  74. Lunch