Empathy ASA Service minded Take the H.E.A.T Passion Willingness Employee Educate Chrome Difficult Conversations Customer Support Answers Policy Termination Solutions SCS(Service Center Specialist) P/C System Inclusion Helpful Communication Listen Salesforce Customer Care SBS Outlook Excellence Headsets Confidence After Call Teamwork National Call Center Active Listening Lunch AEP Caring LIFE Training PDP Customer Satisfaction Diversity IT Service Desk Positive Smile AHT Quality Assurance SCR(Service Center Rep) Break SWT Customer Service Accountability Customer Experience Growth Customer Engagement Needs “Happy to help!” Specialty Policies Teams Chat Happy Customer Service Week Professional Help Desk Escalation Line “Great question! I’ll find that out for you!” CSAT Stats Rapport Dedicated Call Center Collaboration IVR Peer to Peer coaching Refund “Thanks for bringing this to our attention!” Friendly Customer Needs Feedback Huddles Empathy ASA Service minded Take the H.E.A.T Passion Willingness Employee Educate Chrome Difficult Conversations Customer Support Answers Policy Termination Solutions SCS(Service Center Specialist) P/C System Inclusion Helpful Communication Listen Salesforce Customer Care SBS Outlook Excellence Headsets Confidence After Call Teamwork National Call Center Active Listening Lunch AEP Caring LIFE Training PDP Customer Satisfaction Diversity IT Service Desk Positive Smile AHT Quality Assurance SCR(Service Center Rep) Break SWT Customer Service Accountability Customer Experience Growth Customer Engagement Needs “Happy to help!” Specialty Policies Teams Chat Happy Customer Service Week Professional Help Desk Escalation Line “Great question! I’ll find that out for you!” CSAT Stats Rapport Dedicated Call Center Collaboration IVR Peer to Peer coaching Refund “Thanks for bringing this to our attention!” Friendly Customer Needs Feedback Huddles
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathy
ASA
Service minded
Take the H.E.A.T
Passion
Willingness
Employee
Educate
Chrome
Difficult Conversations
Customer Support
Answers
Policy Termination
Solutions
SCS(Service Center Specialist)
P/C System
Inclusion
Helpful
Communication
Listen
Salesforce
Customer Care
SBS
Outlook
Excellence
Headsets
Confidence
After Call
Teamwork
National Call Center
Active Listening
Lunch
AEP
Caring
LIFE
Training
PDP
Customer Satisfaction
Diversity
IT Service Desk
Positive
Smile
AHT
Quality Assurance
SCR(Service Center Rep)
Break
SWT
Customer Service
Accountability
Customer Experience
Growth
Customer Engagement
Needs
“Happy to help!”
Specialty Policies
Teams Chat
Happy Customer Service Week
Professional
Help Desk
Escalation Line
“Great question! I’ll find that out for you!”
CSAT
Stats
Rapport
Dedicated Call Center
Collaboration
IVR
Peer to Peer coaching
Refund
“Thanks for bringing this to our attention!”
Friendly
Customer Needs
Feedback
Huddles