AfterCallSBSListenCustomerService“Thanks forbringing thisto ourattention!”RefundNationalCallCenterSWTRapportInclusionCustomerExperienceDedicatedCallCenterGrowthPolicyTerminationAEPServicemindedSpecialtyPoliciesTeamwork“Greatquestion! I’llfind that outfor you!”CustomerSatisfactionEmpathyCSATEducateCustomerEngagementAccountabilityOutlookEscalationLineDifficultConversationsQualityAssuranceSolutionsLIFELunchCustomerNeedsEmployeeSalesforceActiveListeningPassionASAConfidenceWillingnessITServiceDeskHappyCustomerServiceWeekPDP“Happytohelp!”SmileStatsFeedbackFriendlyExcellenceChromeProfessionalPositiveHelpfulTaketheH.E.A.TSCR(ServiceCenter Rep)CustomerCareIVRPeer toPeercoachingP/CSystemTeamsChatAnswersHeadsetsNeedsCollaborationHuddlesCommunicationCustomerSupportDiversityCaringHelpDeskBreakTrainingSCS(ServiceCenterSpecialist)AHTAfterCallSBSListenCustomerService“Thanks forbringing thisto ourattention!”RefundNationalCallCenterSWTRapportInclusionCustomerExperienceDedicatedCallCenterGrowthPolicyTerminationAEPServicemindedSpecialtyPoliciesTeamwork“Greatquestion! I’llfind that outfor you!”CustomerSatisfactionEmpathyCSATEducateCustomerEngagementAccountabilityOutlookEscalationLineDifficultConversationsQualityAssuranceSolutionsLIFELunchCustomerNeedsEmployeeSalesforceActiveListeningPassionASAConfidenceWillingnessITServiceDeskHappyCustomerServiceWeekPDP“Happytohelp!”SmileStatsFeedbackFriendlyExcellenceChromeProfessionalPositiveHelpfulTaketheH.E.A.TSCR(ServiceCenter Rep)CustomerCareIVRPeer toPeercoachingP/CSystemTeamsChatAnswersHeadsetsNeedsCollaborationHuddlesCommunicationCustomerSupportDiversityCaringHelpDeskBreakTrainingSCS(ServiceCenterSpecialist)AHT

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. After Call
  2. SBS
  3. Listen
  4. Customer Service
  5. “Thanks for bringing this to our attention!”
  6. Refund
  7. National Call Center
  8. SWT
  9. Rapport
  10. Inclusion
  11. Customer Experience
  12. Dedicated Call Center
  13. Growth
  14. Policy Termination
  15. AEP
  16. Service minded
  17. Specialty Policies
  18. Teamwork
  19. “Great question! I’ll find that out for you!”
  20. Customer Satisfaction
  21. Empathy
  22. CSAT
  23. Educate
  24. Customer Engagement
  25. Accountability
  26. Outlook
  27. Escalation Line
  28. Difficult Conversations
  29. Quality Assurance
  30. Solutions
  31. LIFE
  32. Lunch
  33. Customer Needs
  34. Employee
  35. Salesforce
  36. Active Listening
  37. Passion
  38. ASA
  39. Confidence
  40. Willingness
  41. IT Service Desk
  42. Happy Customer Service Week
  43. PDP
  44. “Happy to help!”
  45. Smile
  46. Stats
  47. Feedback
  48. Friendly
  49. Excellence
  50. Chrome
  51. Professional
  52. Positive
  53. Helpful
  54. Take the H.E.A.T
  55. SCR(Service Center Rep)
  56. Customer Care
  57. IVR
  58. Peer to Peer coaching
  59. P/C System
  60. Teams Chat
  61. Answers
  62. Headsets
  63. Needs
  64. Collaboration
  65. Huddles
  66. Communication
  67. Customer Support
  68. Diversity
  69. Caring
  70. Help Desk
  71. Break
  72. Training
  73. SCS(Service Center Specialist)
  74. AHT