(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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L-Answer a ticket using the Bug Index
O-Helps a user redeem a promo code
A-Open your ticket feedback in Maestro directly
A-Answer a Mine or Rightly ticket using the correct process
O-Review the NW US Refund Policy Infographic
L-Share a ticket answering tip for your team in your team's channel
L-Help a user reset their password
A-Turn an upset user into a happy one
K-Offer NOOM20 to a user who requests a discount
A-Assist a user with their premium Add-On bundle
K-Re-assign a ticket to its correct specialty view
K-Post a shoutout in the #thegoodtickethighlight slack channel
A-Use the Price/Plan Switch Tool
A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
K-Tag your team in a #Bupdates post
A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
K-Receive a 100% ticket IQS (not overall, just 1 during the week)
O-Merge a ticket
A-Use a phrase from the Noompathy Index
L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
A-Answer a chat follow-up ticket
L-Receive two weeks of QA audits in a row with no BMCs
O-Review 2 past Q-Tips editions on Beanie Central
O-Fill in all consultation fields correctly when submitting a consultation