Open yourticketfeedback inMaestrodirectlyPost a shoutout in the#thegoodtickethighlightslack channelAnswer a Mineor Rightly ticketusing thecorrect processUse aphrase fromtheNoompathyIndexUse thePrice/PlanSwitchToolTurn anupset userinto ahappy oneReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Receive a100% ticketIQS (notoverall, just 1during theweek)Answer achatfollow-upticketHelps a userredeem apromo codeTag yourteam in a#BupdatespostOfferNOOM20 toa user whorequests adiscountReview theNW USRefundPolicyInfographicMergea ticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowReview the#bupdates postsabout the newAppeals processand leave an emojion themHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewAnswer aticketusing theBug IndexReceive twoweeks of QAaudits in arow with noBMCsAssist a userwith theirpremiumAdd-OnbundleFill in allconsultationfields correctlywhen submittinga consultationReview 2past Q-Tipseditions onBeanieCentralShare a ticketanswering tipfor your teamin your team'schannelOpen yourticketfeedback inMaestrodirectlyPost a shoutout in the#thegoodtickethighlightslack channelAnswer a Mineor Rightly ticketusing thecorrect processUse aphrase fromtheNoompathyIndexUse thePrice/PlanSwitchToolTurn anupset userinto ahappy oneReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Receive a100% ticketIQS (notoverall, just 1during theweek)Answer achatfollow-upticketHelps a userredeem apromo codeTag yourteam in a#BupdatespostOfferNOOM20 toa user whorequests adiscountReview theNW USRefundPolicyInfographicMergea ticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowReview the#bupdates postsabout the newAppeals processand leave an emojion themHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewAnswer aticketusing theBug IndexReceive twoweeks of QAaudits in arow with noBMCsAssist a userwith theirpremiumAdd-OnbundleFill in allconsultationfields correctlywhen submittinga consultationReview 2past Q-Tipseditions onBeanieCentralShare a ticketanswering tipfor your teamin your team'schannel

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
K
3
A
4
A
5
A
6
A
7
A
8
K
9
A
10
O
11
K
12
K
13
O
14
O
15
L
16
A
17
L
18
K
19
L
20
L
21
A
22
O
23
O
24
L
  1. A-Open your ticket feedback in Maestro directly
  2. K-Post a shoutout in the #thegoodtickethighlight slack channel
  3. A-Answer a Mine or Rightly ticket using the correct process
  4. A-Use a phrase from the Noompathy Index
  5. A-Use the Price/Plan Switch Tool
  6. A-Turn an upset user into a happy one
  7. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  8. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  9. A-Answer a chat follow-up ticket
  10. O-Helps a user redeem a promo code
  11. K-Tag your team in a #Bupdates post
  12. K-Offer NOOM20 to a user who requests a discount
  13. O-Review the NW US Refund Policy Infographic
  14. O-Merge a ticket
  15. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  16. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  17. L-Help a user reset their password
  18. K-Re-assign a ticket to its correct specialty view
  19. L-Answer a ticket using the Bug Index
  20. L-Receive two weeks of QA audits in a row with no BMCs
  21. A-Assist a user with their premium Add-On bundle
  22. O-Fill in all consultation fields correctly when submitting a consultation
  23. O-Review 2 past Q-Tips editions on Beanie Central
  24. L-Share a ticket answering tip for your team in your team's channel