Open yourticketfeedback inMaestrodirectlyFill in allconsultationfields correctlywhen submittinga consultationPost a shoutout in the#thegoodtickethighlightslack channelOfferNOOM20 toa user whorequests adiscountReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Receive a100% ticketIQS (notoverall, just 1during theweek)Assist a userwith theirpremiumAdd-OnbundleReview 2past Q-Tipseditions onBeanieCentralReview the#bupdates postsabout the newAppeals processand leave an emojion themHelps a userredeem apromo codeAnswer a Mineor Rightly ticketusing thecorrect processTag yourteam in a#BupdatespostCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowMergea ticketAnswer achatfollow-upticketShare a ticketanswering tipfor your teamin your team'schannelTurn anupset userinto ahappy oneReceive twoweeks of QAaudits in arow with noBMCsUse thePrice/PlanSwitchToolReview theNW USRefundPolicyInfographicHelp auser resettheirpasswordUse aphrase fromtheNoompathyIndexRe-assign aticket to itscorrectspecialtyviewAnswer aticketusing theBug IndexOpen yourticketfeedback inMaestrodirectlyFill in allconsultationfields correctlywhen submittinga consultationPost a shoutout in the#thegoodtickethighlightslack channelOfferNOOM20 toa user whorequests adiscountReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Receive a100% ticketIQS (notoverall, just 1during theweek)Assist a userwith theirpremiumAdd-OnbundleReview 2past Q-Tipseditions onBeanieCentralReview the#bupdates postsabout the newAppeals processand leave an emojion themHelps a userredeem apromo codeAnswer a Mineor Rightly ticketusing thecorrect processTag yourteam in a#BupdatespostCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowMergea ticketAnswer achatfollow-upticketShare a ticketanswering tipfor your teamin your team'schannelTurn anupset userinto ahappy oneReceive twoweeks of QAaudits in arow with noBMCsUse thePrice/PlanSwitchToolReview theNW USRefundPolicyInfographicHelp auser resettheirpasswordUse aphrase fromtheNoompathyIndexRe-assign aticket to itscorrectspecialtyviewAnswer aticketusing theBug Index

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
O
3
K
4
K
5
A
6
K
7
A
8
O
9
A
10
O
11
A
12
K
13
L
14
O
15
A
16
L
17
A
18
L
19
A
20
O
21
L
22
A
23
K
24
L
  1. A-Open your ticket feedback in Maestro directly
  2. O-Fill in all consultation fields correctly when submitting a consultation
  3. K-Post a shoutout in the #thegoodtickethighlight slack channel
  4. K-Offer NOOM20 to a user who requests a discount
  5. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  6. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  7. A-Assist a user with their premium Add-On bundle
  8. O-Review 2 past Q-Tips editions on Beanie Central
  9. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  10. O-Helps a user redeem a promo code
  11. A-Answer a Mine or Rightly ticket using the correct process
  12. K-Tag your team in a #Bupdates post
  13. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  14. O-Merge a ticket
  15. A-Answer a chat follow-up ticket
  16. L-Share a ticket answering tip for your team in your team's channel
  17. A-Turn an upset user into a happy one
  18. L-Receive two weeks of QA audits in a row with no BMCs
  19. A-Use the Price/Plan Switch Tool
  20. O-Review the NW US Refund Policy Infographic
  21. L-Help a user reset their password
  22. A-Use a phrase from the Noompathy Index
  23. K-Re-assign a ticket to its correct specialty view
  24. L-Answer a ticket using the Bug Index