Review 2past Q-Tipseditions onBeanieCentralUse aphrase fromtheNoompathyIndexHelps a userredeem apromo codeReview the#bupdates postsabout the newAppeals processand leave an emojion themHelp auser resettheirpasswordOpen yourticketfeedback inMaestrodirectlyOfferNOOM20 toa user whorequests adiscountReceive a100% ticketIQS (notoverall, just 1during theweek)Turn anupset userinto ahappy oneUse thePrice/PlanSwitchToolMergea ticketReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Receive twoweeks of QAaudits in arow with noBMCsTag yourteam in a#BupdatespostAnswer achatfollow-upticketReview theNW USRefundPolicyInfographicPost a shoutout in the#thegoodtickethighlightslack channelAnswer a Mineor Rightly ticketusing thecorrect processAnswer aticketusing theBug IndexFill in allconsultationfields correctlywhen submittinga consultationShare a ticketanswering tipfor your teamin your team'schannelCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowRe-assign aticket to itscorrectspecialtyviewAssist a userwith theirpremiumAdd-OnbundleReview 2past Q-Tipseditions onBeanieCentralUse aphrase fromtheNoompathyIndexHelps a userredeem apromo codeReview the#bupdates postsabout the newAppeals processand leave an emojion themHelp auser resettheirpasswordOpen yourticketfeedback inMaestrodirectlyOfferNOOM20 toa user whorequests adiscountReceive a100% ticketIQS (notoverall, just 1during theweek)Turn anupset userinto ahappy oneUse thePrice/PlanSwitchToolMergea ticketReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Receive twoweeks of QAaudits in arow with noBMCsTag yourteam in a#BupdatespostAnswer achatfollow-upticketReview theNW USRefundPolicyInfographicPost a shoutout in the#thegoodtickethighlightslack channelAnswer a Mineor Rightly ticketusing thecorrect processAnswer aticketusing theBug IndexFill in allconsultationfields correctlywhen submittinga consultationShare a ticketanswering tipfor your teamin your team'schannelCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowRe-assign aticket to itscorrectspecialtyviewAssist a userwith theirpremiumAdd-Onbundle

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
A
3
O
4
A
5
L
6
A
7
K
8
K
9
A
10
A
11
O
12
A
13
L
14
K
15
A
16
O
17
K
18
A
19
L
20
O
21
L
22
L
23
K
24
A
  1. O-Review 2 past Q-Tips editions on Beanie Central
  2. A-Use a phrase from the Noompathy Index
  3. O-Helps a user redeem a promo code
  4. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  5. L-Help a user reset their password
  6. A-Open your ticket feedback in Maestro directly
  7. K-Offer NOOM20 to a user who requests a discount
  8. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  9. A-Turn an upset user into a happy one
  10. A-Use the Price/Plan Switch Tool
  11. O-Merge a ticket
  12. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  13. L-Receive two weeks of QA audits in a row with no BMCs
  14. K-Tag your team in a #Bupdates post
  15. A-Answer a chat follow-up ticket
  16. O-Review the NW US Refund Policy Infographic
  17. K-Post a shoutout in the #thegoodtickethighlight slack channel
  18. A-Answer a Mine or Rightly ticket using the correct process
  19. L-Answer a ticket using the Bug Index
  20. O-Fill in all consultation fields correctly when submitting a consultation
  21. L-Share a ticket answering tip for your team in your team's channel
  22. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  23. K-Re-assign a ticket to its correct specialty view
  24. A-Assist a user with their premium Add-On bundle