Answer aticketusing theBug IndexHelps a userredeem apromo codeOpen yourticketfeedback inMaestrodirectlyAnswer a Mineor Rightly ticketusing thecorrect processReview theNW USRefundPolicyInfographicShare a ticketanswering tipfor your teamin your team'schannelHelp auser resettheirpasswordTurn anupset userinto ahappy oneOfferNOOM20 toa user whorequests adiscountAssist a userwith theirpremiumAdd-OnbundleRe-assign aticket to itscorrectspecialtyviewPost a shoutout in the#thegoodtickethighlightslack channelUse thePrice/PlanSwitchToolReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Tag yourteam in a#BupdatespostReview the#bupdates postsabout the newAppeals processand leave an emojion themReceive a100% ticketIQS (notoverall, just 1during theweek)Mergea ticketUse aphrase fromtheNoompathyIndexCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowAnswer achatfollow-upticketReceive twoweeks of QAaudits in arow with noBMCsReview 2past Q-Tipseditions onBeanieCentralFill in allconsultationfields correctlywhen submittinga consultationAnswer aticketusing theBug IndexHelps a userredeem apromo codeOpen yourticketfeedback inMaestrodirectlyAnswer a Mineor Rightly ticketusing thecorrect processReview theNW USRefundPolicyInfographicShare a ticketanswering tipfor your teamin your team'schannelHelp auser resettheirpasswordTurn anupset userinto ahappy oneOfferNOOM20 toa user whorequests adiscountAssist a userwith theirpremiumAdd-OnbundleRe-assign aticket to itscorrectspecialtyviewPost a shoutout in the#thegoodtickethighlightslack channelUse thePrice/PlanSwitchToolReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Tag yourteam in a#BupdatespostReview the#bupdates postsabout the newAppeals processand leave an emojion themReceive a100% ticketIQS (notoverall, just 1during theweek)Mergea ticketUse aphrase fromtheNoompathyIndexCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowAnswer achatfollow-upticketReceive twoweeks of QAaudits in arow with noBMCsReview 2past Q-Tipseditions onBeanieCentralFill in allconsultationfields correctlywhen submittinga consultation

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
L
2
O
3
A
4
A
5
O
6
L
7
L
8
A
9
K
10
A
11
K
12
K
13
A
14
A
15
K
16
A
17
K
18
O
19
A
20
L
21
A
22
L
23
O
24
O
  1. L-Answer a ticket using the Bug Index
  2. O-Helps a user redeem a promo code
  3. A-Open your ticket feedback in Maestro directly
  4. A-Answer a Mine or Rightly ticket using the correct process
  5. O-Review the NW US Refund Policy Infographic
  6. L-Share a ticket answering tip for your team in your team's channel
  7. L-Help a user reset their password
  8. A-Turn an upset user into a happy one
  9. K-Offer NOOM20 to a user who requests a discount
  10. A-Assist a user with their premium Add-On bundle
  11. K-Re-assign a ticket to its correct specialty view
  12. K-Post a shoutout in the #thegoodtickethighlight slack channel
  13. A-Use the Price/Plan Switch Tool
  14. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  15. K-Tag your team in a #Bupdates post
  16. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  17. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  18. O-Merge a ticket
  19. A-Use a phrase from the Noompathy Index
  20. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  21. A-Answer a chat follow-up ticket
  22. L-Receive two weeks of QA audits in a row with no BMCs
  23. O-Review 2 past Q-Tips editions on Beanie Central
  24. O-Fill in all consultation fields correctly when submitting a consultation