Tag yourteam in a#BupdatespostReview 2past Q-Tipseditions onBeanieCentralAnswer aticketusing theBug IndexReview the#bupdates postsabout the newAppeals processand leave an emojion themHelps a userredeem apromo codeReview theNW USRefundPolicyInfographicAnswer achatfollow-upticketShare a ticketanswering tipfor your teamin your team'schannelUse thePrice/PlanSwitchToolTurn anupset userinto ahappy oneReceive twoweeks of QAaudits in arow with noBMCsAnswer a Mineor Rightly ticketusing thecorrect processReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Help auser resettheirpasswordOfferNOOM20 toa user whorequests adiscountReceive a100% ticketIQS (notoverall, just 1during theweek)Re-assign aticket to itscorrectspecialtyviewUse aphrase fromtheNoompathyIndexMergea ticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowOpen yourticketfeedback inMaestrodirectlyAssist a userwith theirpremiumAdd-OnbundlePost a shoutout in the#thegoodtickethighlightslack channelFill in allconsultationfields correctlywhen submittinga consultationTag yourteam in a#BupdatespostReview 2past Q-Tipseditions onBeanieCentralAnswer aticketusing theBug IndexReview the#bupdates postsabout the newAppeals processand leave an emojion themHelps a userredeem apromo codeReview theNW USRefundPolicyInfographicAnswer achatfollow-upticketShare a ticketanswering tipfor your teamin your team'schannelUse thePrice/PlanSwitchToolTurn anupset userinto ahappy oneReceive twoweeks of QAaudits in arow with noBMCsAnswer a Mineor Rightly ticketusing thecorrect processReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Help auser resettheirpasswordOfferNOOM20 toa user whorequests adiscountReceive a100% ticketIQS (notoverall, just 1during theweek)Re-assign aticket to itscorrectspecialtyviewUse aphrase fromtheNoompathyIndexMergea ticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowOpen yourticketfeedback inMaestrodirectlyAssist a userwith theirpremiumAdd-OnbundlePost a shoutout in the#thegoodtickethighlightslack channelFill in allconsultationfields correctlywhen submittinga consultation

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
K
2
O
3
L
4
A
5
O
6
O
7
A
8
L
9
A
10
A
11
L
12
A
13
A
14
L
15
K
16
K
17
K
18
A
19
O
20
L
21
A
22
A
23
K
24
O
  1. K-Tag your team in a #Bupdates post
  2. O-Review 2 past Q-Tips editions on Beanie Central
  3. L-Answer a ticket using the Bug Index
  4. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  5. O-Helps a user redeem a promo code
  6. O-Review the NW US Refund Policy Infographic
  7. A-Answer a chat follow-up ticket
  8. L-Share a ticket answering tip for your team in your team's channel
  9. A-Use the Price/Plan Switch Tool
  10. A-Turn an upset user into a happy one
  11. L-Receive two weeks of QA audits in a row with no BMCs
  12. A-Answer a Mine or Rightly ticket using the correct process
  13. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  14. L-Help a user reset their password
  15. K-Offer NOOM20 to a user who requests a discount
  16. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  17. K-Re-assign a ticket to its correct specialty view
  18. A-Use a phrase from the Noompathy Index
  19. O-Merge a ticket
  20. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  21. A-Open your ticket feedback in Maestro directly
  22. A-Assist a user with their premium Add-On bundle
  23. K-Post a shoutout in the #thegoodtickethighlight slack channel
  24. O-Fill in all consultation fields correctly when submitting a consultation