Mergea ticketHelp auser resettheirpasswordShare a ticketanswering tipfor your teamin your team'schannelUse thePrice/PlanSwitchToolReview the#bupdates postsabout the newAppeals processand leave an emojion themOfferNOOM20 toa user whorequests adiscountUse aphrase fromtheNoompathyIndexAnswer aticketusing theBug IndexCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowTag yourteam in a#BupdatespostReceive a100% ticketIQS (notoverall, just 1during theweek)Post a shoutout in the#thegoodtickethighlightslack channelReceive twoweeks of QAaudits in arow with noBMCsOpen yourticketfeedback inMaestrodirectlyAssist a userwith theirpremiumAdd-OnbundleHelps a userredeem apromo codeTurn anupset userinto ahappy oneReview theNW USRefundPolicyInfographicReview 2past Q-Tipseditions onBeanieCentralRe-assign aticket to itscorrectspecialtyviewAnswer a Mineor Rightly ticketusing thecorrect processFill in allconsultationfields correctlywhen submittinga consultationReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Answer achatfollow-upticketMergea ticketHelp auser resettheirpasswordShare a ticketanswering tipfor your teamin your team'schannelUse thePrice/PlanSwitchToolReview the#bupdates postsabout the newAppeals processand leave an emojion themOfferNOOM20 toa user whorequests adiscountUse aphrase fromtheNoompathyIndexAnswer aticketusing theBug IndexCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowTag yourteam in a#BupdatespostReceive a100% ticketIQS (notoverall, just 1during theweek)Post a shoutout in the#thegoodtickethighlightslack channelReceive twoweeks of QAaudits in arow with noBMCsOpen yourticketfeedback inMaestrodirectlyAssist a userwith theirpremiumAdd-OnbundleHelps a userredeem apromo codeTurn anupset userinto ahappy oneReview theNW USRefundPolicyInfographicReview 2past Q-Tipseditions onBeanieCentralRe-assign aticket to itscorrectspecialtyviewAnswer a Mineor Rightly ticketusing thecorrect processFill in allconsultationfields correctlywhen submittinga consultationReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Answer achatfollow-upticket

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
L
3
L
4
A
5
A
6
K
7
A
8
L
9
L
10
K
11
K
12
K
13
L
14
A
15
A
16
O
17
A
18
O
19
O
20
K
21
A
22
O
23
A
24
A
  1. O-Merge a ticket
  2. L-Help a user reset their password
  3. L-Share a ticket answering tip for your team in your team's channel
  4. A-Use the Price/Plan Switch Tool
  5. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  6. K-Offer NOOM20 to a user who requests a discount
  7. A-Use a phrase from the Noompathy Index
  8. L-Answer a ticket using the Bug Index
  9. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  10. K-Tag your team in a #Bupdates post
  11. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  12. K-Post a shoutout in the #thegoodtickethighlight slack channel
  13. L-Receive two weeks of QA audits in a row with no BMCs
  14. A-Open your ticket feedback in Maestro directly
  15. A-Assist a user with their premium Add-On bundle
  16. O-Helps a user redeem a promo code
  17. A-Turn an upset user into a happy one
  18. O-Review the NW US Refund Policy Infographic
  19. O-Review 2 past Q-Tips editions on Beanie Central
  20. K-Re-assign a ticket to its correct specialty view
  21. A-Answer a Mine or Rightly ticket using the correct process
  22. O-Fill in all consultation fields correctly when submitting a consultation
  23. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  24. A-Answer a chat follow-up ticket