Receive a100% ticketIQS (notoverall, just 1during theweek)Mergea ticketOfferNOOM20 toa user whorequests adiscountHelps a userredeem apromo codeShare a ticketanswering tipfor your teamin your team'schannelFill in allconsultationfields correctlywhen submittinga consultationReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Tag yourteam in a#BupdatespostTurn anupset userinto ahappy oneCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowHelp auser resettheirpasswordReview the#bupdates postsabout the newAppeals processand leave an emojion themUse thePrice/PlanSwitchToolPost a shoutout in the#thegoodtickethighlightslack channelOpen yourticketfeedback inMaestrodirectlyReview 2past Q-Tipseditions onBeanieCentralReview theNW USRefundPolicyInfographicAnswer achatfollow-upticketReceive twoweeks of QAaudits in arow with noBMCsUse aphrase fromtheNoompathyIndexAnswer a Mineor Rightly ticketusing thecorrect processRe-assign aticket to itscorrectspecialtyviewAssist a userwith theirpremiumAdd-OnbundleAnswer aticketusing theBug IndexReceive a100% ticketIQS (notoverall, just 1during theweek)Mergea ticketOfferNOOM20 toa user whorequests adiscountHelps a userredeem apromo codeShare a ticketanswering tipfor your teamin your team'schannelFill in allconsultationfields correctlywhen submittinga consultationReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Tag yourteam in a#BupdatespostTurn anupset userinto ahappy oneCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowHelp auser resettheirpasswordReview the#bupdates postsabout the newAppeals processand leave an emojion themUse thePrice/PlanSwitchToolPost a shoutout in the#thegoodtickethighlightslack channelOpen yourticketfeedback inMaestrodirectlyReview 2past Q-Tipseditions onBeanieCentralReview theNW USRefundPolicyInfographicAnswer achatfollow-upticketReceive twoweeks of QAaudits in arow with noBMCsUse aphrase fromtheNoompathyIndexAnswer a Mineor Rightly ticketusing thecorrect processRe-assign aticket to itscorrectspecialtyviewAssist a userwith theirpremiumAdd-OnbundleAnswer aticketusing theBug Index

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
K
2
O
3
K
4
O
5
L
6
O
7
A
8
K
9
A
10
L
11
L
12
A
13
A
14
K
15
A
16
O
17
O
18
A
19
L
20
A
21
A
22
K
23
A
24
L
  1. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  2. O-Merge a ticket
  3. K-Offer NOOM20 to a user who requests a discount
  4. O-Helps a user redeem a promo code
  5. L-Share a ticket answering tip for your team in your team's channel
  6. O-Fill in all consultation fields correctly when submitting a consultation
  7. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  8. K-Tag your team in a #Bupdates post
  9. A-Turn an upset user into a happy one
  10. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  11. L-Help a user reset their password
  12. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  13. A-Use the Price/Plan Switch Tool
  14. K-Post a shoutout in the #thegoodtickethighlight slack channel
  15. A-Open your ticket feedback in Maestro directly
  16. O-Review 2 past Q-Tips editions on Beanie Central
  17. O-Review the NW US Refund Policy Infographic
  18. A-Answer a chat follow-up ticket
  19. L-Receive two weeks of QA audits in a row with no BMCs
  20. A-Use a phrase from the Noompathy Index
  21. A-Answer a Mine or Rightly ticket using the correct process
  22. K-Re-assign a ticket to its correct specialty view
  23. A-Assist a user with their premium Add-On bundle
  24. L-Answer a ticket using the Bug Index