Answer achatfollow-upticketReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Assist a userwith theirpremiumAdd-OnbundleTag yourteam in a#BupdatespostCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowAnswer a Mineor Rightly ticketusing thecorrect processReview theNW USRefundPolicyInfographicPost a shoutout in the#thegoodtickethighlightslack channelFill in allconsultationfields correctlywhen submittinga consultationUse thePrice/PlanSwitchToolShare a ticketanswering tipfor your teamin your team'schannelReceive twoweeks of QAaudits in arow with noBMCsReceive a100% ticketIQS (notoverall, just 1during theweek)Mergea ticketHelps a userredeem apromo codeReview 2past Q-Tipseditions onBeanieCentralUse aphrase fromtheNoompathyIndexAnswer aticketusing theBug IndexOpen yourticketfeedback inMaestrodirectlyReview the#bupdates postsabout the newAppeals processand leave an emojion themOfferNOOM20 toa user whorequests adiscountTurn anupset userinto ahappy oneHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewAnswer achatfollow-upticketReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Assist a userwith theirpremiumAdd-OnbundleTag yourteam in a#BupdatespostCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowAnswer a Mineor Rightly ticketusing thecorrect processReview theNW USRefundPolicyInfographicPost a shoutout in the#thegoodtickethighlightslack channelFill in allconsultationfields correctlywhen submittinga consultationUse thePrice/PlanSwitchToolShare a ticketanswering tipfor your teamin your team'schannelReceive twoweeks of QAaudits in arow with noBMCsReceive a100% ticketIQS (notoverall, just 1during theweek)Mergea ticketHelps a userredeem apromo codeReview 2past Q-Tipseditions onBeanieCentralUse aphrase fromtheNoompathyIndexAnswer aticketusing theBug IndexOpen yourticketfeedback inMaestrodirectlyReview the#bupdates postsabout the newAppeals processand leave an emojion themOfferNOOM20 toa user whorequests adiscountTurn anupset userinto ahappy oneHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyview

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
A
3
A
4
K
5
L
6
A
7
O
8
K
9
O
10
A
11
L
12
L
13
K
14
O
15
O
16
O
17
A
18
L
19
A
20
A
21
K
22
A
23
L
24
K
  1. A-Answer a chat follow-up ticket
  2. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  3. A-Assist a user with their premium Add-On bundle
  4. K-Tag your team in a #Bupdates post
  5. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  6. A-Answer a Mine or Rightly ticket using the correct process
  7. O-Review the NW US Refund Policy Infographic
  8. K-Post a shoutout in the #thegoodtickethighlight slack channel
  9. O-Fill in all consultation fields correctly when submitting a consultation
  10. A-Use the Price/Plan Switch Tool
  11. L-Share a ticket answering tip for your team in your team's channel
  12. L-Receive two weeks of QA audits in a row with no BMCs
  13. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  14. O-Merge a ticket
  15. O-Helps a user redeem a promo code
  16. O-Review 2 past Q-Tips editions on Beanie Central
  17. A-Use a phrase from the Noompathy Index
  18. L-Answer a ticket using the Bug Index
  19. A-Open your ticket feedback in Maestro directly
  20. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  21. K-Offer NOOM20 to a user who requests a discount
  22. A-Turn an upset user into a happy one
  23. L-Help a user reset their password
  24. K-Re-assign a ticket to its correct specialty view