Answer a Mineor Rightly ticketusing thecorrect processHelp auser resettheirpasswordAssist a userwith theirpremiumAdd-OnbundleUse aphrase fromtheNoompathyIndexAnswer achatfollow-upticketMergea ticketHelps a userredeem apromo codeReceive a100% ticketIQS (notoverall, just 1during theweek)Share a ticketanswering tipfor your teamin your team'schannelRe-assign aticket to itscorrectspecialtyviewTurn anupset userinto ahappy onePost a shoutout in the#thegoodtickethighlightslack channelTag yourteam in a#BupdatespostUse thePrice/PlanSwitchToolReceive twoweeks of QAaudits in arow with noBMCsReview the#bupdates postsabout the newAppeals processand leave an emojion themOpen yourticketfeedback inMaestrodirectlyOfferNOOM20 toa user whorequests adiscountReview 2past Q-Tipseditions onBeanieCentralFill in allconsultationfields correctlywhen submittinga consultationCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Review theNW USRefundPolicyInfographicAnswer aticketusing theBug IndexAnswer a Mineor Rightly ticketusing thecorrect processHelp auser resettheirpasswordAssist a userwith theirpremiumAdd-OnbundleUse aphrase fromtheNoompathyIndexAnswer achatfollow-upticketMergea ticketHelps a userredeem apromo codeReceive a100% ticketIQS (notoverall, just 1during theweek)Share a ticketanswering tipfor your teamin your team'schannelRe-assign aticket to itscorrectspecialtyviewTurn anupset userinto ahappy onePost a shoutout in the#thegoodtickethighlightslack channelTag yourteam in a#BupdatespostUse thePrice/PlanSwitchToolReceive twoweeks of QAaudits in arow with noBMCsReview the#bupdates postsabout the newAppeals processand leave an emojion themOpen yourticketfeedback inMaestrodirectlyOfferNOOM20 toa user whorequests adiscountReview 2past Q-Tipseditions onBeanieCentralFill in allconsultationfields correctlywhen submittinga consultationCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Review theNW USRefundPolicyInfographicAnswer aticketusing theBug Index

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
L
3
A
4
A
5
A
6
O
7
O
8
K
9
L
10
K
11
A
12
K
13
K
14
A
15
L
16
A
17
A
18
K
19
O
20
O
21
L
22
A
23
O
24
L
  1. A-Answer a Mine or Rightly ticket using the correct process
  2. L-Help a user reset their password
  3. A-Assist a user with their premium Add-On bundle
  4. A-Use a phrase from the Noompathy Index
  5. A-Answer a chat follow-up ticket
  6. O-Merge a ticket
  7. O-Helps a user redeem a promo code
  8. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  9. L-Share a ticket answering tip for your team in your team's channel
  10. K-Re-assign a ticket to its correct specialty view
  11. A-Turn an upset user into a happy one
  12. K-Post a shoutout in the #thegoodtickethighlight slack channel
  13. K-Tag your team in a #Bupdates post
  14. A-Use the Price/Plan Switch Tool
  15. L-Receive two weeks of QA audits in a row with no BMCs
  16. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  17. A-Open your ticket feedback in Maestro directly
  18. K-Offer NOOM20 to a user who requests a discount
  19. O-Review 2 past Q-Tips editions on Beanie Central
  20. O-Fill in all consultation fields correctly when submitting a consultation
  21. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  22. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  23. O-Review the NW US Refund Policy Infographic
  24. L-Answer a ticket using the Bug Index