Review the#bupdates postsabout the newAppeals processand leave an emojion themAssist a userwith theirpremiumAdd-OnbundleReview 2past Q-Tipseditions onBeanieCentralTurn anupset userinto ahappy oneShare a ticketanswering tipfor your teamin your team'schannelReceive a100% ticketIQS (notoverall, just 1during theweek)Answer a Mineor Rightly ticketusing thecorrect processReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Answer aticketusing theBug IndexRe-assign aticket to itscorrectspecialtyviewAnswer achatfollow-upticketTag yourteam in a#BupdatespostPost a shoutout in the#thegoodtickethighlightslack channelUse aphrase fromtheNoompathyIndexMergea ticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowOpen yourticketfeedback inMaestrodirectlyOfferNOOM20 toa user whorequests adiscountHelps a userredeem apromo codeFill in allconsultationfields correctlywhen submittinga consultationUse thePrice/PlanSwitchToolReceive twoweeks of QAaudits in arow with noBMCsReview theNW USRefundPolicyInfographicHelp auser resettheirpasswordReview the#bupdates postsabout the newAppeals processand leave an emojion themAssist a userwith theirpremiumAdd-OnbundleReview 2past Q-Tipseditions onBeanieCentralTurn anupset userinto ahappy oneShare a ticketanswering tipfor your teamin your team'schannelReceive a100% ticketIQS (notoverall, just 1during theweek)Answer a Mineor Rightly ticketusing thecorrect processReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Answer aticketusing theBug IndexRe-assign aticket to itscorrectspecialtyviewAnswer achatfollow-upticketTag yourteam in a#BupdatespostPost a shoutout in the#thegoodtickethighlightslack channelUse aphrase fromtheNoompathyIndexMergea ticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowOpen yourticketfeedback inMaestrodirectlyOfferNOOM20 toa user whorequests adiscountHelps a userredeem apromo codeFill in allconsultationfields correctlywhen submittinga consultationUse thePrice/PlanSwitchToolReceive twoweeks of QAaudits in arow with noBMCsReview theNW USRefundPolicyInfographicHelp auser resettheirpassword

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
A
3
O
4
A
5
L
6
K
7
A
8
A
9
L
10
K
11
A
12
K
13
K
14
A
15
O
16
L
17
A
18
K
19
O
20
O
21
A
22
L
23
O
24
L
  1. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  2. A-Assist a user with their premium Add-On bundle
  3. O-Review 2 past Q-Tips editions on Beanie Central
  4. A-Turn an upset user into a happy one
  5. L-Share a ticket answering tip for your team in your team's channel
  6. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  7. A-Answer a Mine or Rightly ticket using the correct process
  8. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  9. L-Answer a ticket using the Bug Index
  10. K-Re-assign a ticket to its correct specialty view
  11. A-Answer a chat follow-up ticket
  12. K-Tag your team in a #Bupdates post
  13. K-Post a shoutout in the #thegoodtickethighlight slack channel
  14. A-Use a phrase from the Noompathy Index
  15. O-Merge a ticket
  16. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  17. A-Open your ticket feedback in Maestro directly
  18. K-Offer NOOM20 to a user who requests a discount
  19. O-Helps a user redeem a promo code
  20. O-Fill in all consultation fields correctly when submitting a consultation
  21. A-Use the Price/Plan Switch Tool
  22. L-Receive two weeks of QA audits in a row with no BMCs
  23. O-Review the NW US Refund Policy Infographic
  24. L-Help a user reset their password