Open yourticketfeedback inMaestrodirectlyHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewReview theNW USRefundPolicyInfographicReview the#bupdates postsabout the newAppeals processand leave an emojion themFill in allconsultationfields correctlywhen submittinga consultationAssist a userwith theirpremiumAdd-OnbundleMergea ticketReview 2past Q-Tipseditions onBeanieCentralShare a ticketanswering tipfor your teamin your team'schannelHelps a userredeem apromo codeAnswer aticketusing theBug IndexOfferNOOM20 toa user whorequests adiscountReceive a100% ticketIQS (notoverall, just 1during theweek)Review the AgentSignatures inZendesk article(and update yoursignature ifneeded) Answer achatfollow-upticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowUse aphrase fromtheNoompathyIndexReceive twoweeks of QAaudits in arow with noBMCsPost a shoutout in the#thegoodtickethighlightslack channelTag yourteam in a#BupdatespostAnswer a Mineor Rightly ticketusing thecorrect processTurn anupset userinto ahappy oneUse thePrice/PlanSwitchToolOpen yourticketfeedback inMaestrodirectlyHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewReview theNW USRefundPolicyInfographicReview the#bupdates postsabout the newAppeals processand leave an emojion themFill in allconsultationfields correctlywhen submittinga consultationAssist a userwith theirpremiumAdd-OnbundleMergea ticketReview 2past Q-Tipseditions onBeanieCentralShare a ticketanswering tipfor your teamin your team'schannelHelps a userredeem apromo codeAnswer aticketusing theBug IndexOfferNOOM20 toa user whorequests adiscountReceive a100% ticketIQS (notoverall, just 1during theweek)Review the AgentSignatures inZendesk article(and update yoursignature ifneeded) Answer achatfollow-upticketCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowUse aphrase fromtheNoompathyIndexReceive twoweeks of QAaudits in arow with noBMCsPost a shoutout in the#thegoodtickethighlightslack channelTag yourteam in a#BupdatespostAnswer a Mineor Rightly ticketusing thecorrect processTurn anupset userinto ahappy oneUse thePrice/PlanSwitchTool

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
L
3
K
4
O
5
A
6
O
7
A
8
O
9
O
10
L
11
O
12
L
13
K
14
K
15
A
16
A
17
L
18
A
19
L
20
K
21
K
22
A
23
A
24
A
  1. A-Open your ticket feedback in Maestro directly
  2. L-Help a user reset their password
  3. K-Re-assign a ticket to its correct specialty view
  4. O-Review the NW US Refund Policy Infographic
  5. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  6. O-Fill in all consultation fields correctly when submitting a consultation
  7. A-Assist a user with their premium Add-On bundle
  8. O-Merge a ticket
  9. O-Review 2 past Q-Tips editions on Beanie Central
  10. L-Share a ticket answering tip for your team in your team's channel
  11. O-Helps a user redeem a promo code
  12. L-Answer a ticket using the Bug Index
  13. K-Offer NOOM20 to a user who requests a discount
  14. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  15. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  16. A-Answer a chat follow-up ticket
  17. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  18. A-Use a phrase from the Noompathy Index
  19. L-Receive two weeks of QA audits in a row with no BMCs
  20. K-Post a shoutout in the #thegoodtickethighlight slack channel
  21. K-Tag your team in a #Bupdates post
  22. A-Answer a Mine or Rightly ticket using the correct process
  23. A-Turn an upset user into a happy one
  24. A-Use the Price/Plan Switch Tool