Answer a Mineor Rightly ticketusing thecorrect processHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewOfferNOOM20 toa user whorequests adiscountFill in allconsultationfields correctlywhen submittinga consultationReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Use thePrice/PlanSwitchToolUse aphrase fromtheNoompathyIndexTag yourteam in a#BupdatespostReview theNW USRefundPolicyInfographicHelps a userredeem apromo codeAnswer aticketusing theBug IndexReceive twoweeks of QAaudits in arow with noBMCsAnswer achatfollow-upticketReview 2past Q-Tipseditions onBeanieCentralReview the#bupdates postsabout the newAppeals processand leave an emojion themTurn anupset userinto ahappy oneMergea ticketPost a shoutout in the#thegoodtickethighlightslack channelShare a ticketanswering tipfor your teamin your team'schannelAssist a userwith theirpremiumAdd-OnbundleReceive a100% ticketIQS (notoverall, just 1during theweek)Open yourticketfeedback inMaestrodirectlyCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowAnswer a Mineor Rightly ticketusing thecorrect processHelp auser resettheirpasswordRe-assign aticket to itscorrectspecialtyviewOfferNOOM20 toa user whorequests adiscountFill in allconsultationfields correctlywhen submittinga consultationReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Use thePrice/PlanSwitchToolUse aphrase fromtheNoompathyIndexTag yourteam in a#BupdatespostReview theNW USRefundPolicyInfographicHelps a userredeem apromo codeAnswer aticketusing theBug IndexReceive twoweeks of QAaudits in arow with noBMCsAnswer achatfollow-upticketReview 2past Q-Tipseditions onBeanieCentralReview the#bupdates postsabout the newAppeals processand leave an emojion themTurn anupset userinto ahappy oneMergea ticketPost a shoutout in the#thegoodtickethighlightslack channelShare a ticketanswering tipfor your teamin your team'schannelAssist a userwith theirpremiumAdd-OnbundleReceive a100% ticketIQS (notoverall, just 1during theweek)Open yourticketfeedback inMaestrodirectlyCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina row

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
A
2
L
3
K
4
K
5
O
6
A
7
A
8
A
9
K
10
O
11
O
12
L
13
L
14
A
15
O
16
A
17
A
18
O
19
K
20
L
21
A
22
K
23
A
24
L
  1. A-Answer a Mine or Rightly ticket using the correct process
  2. L-Help a user reset their password
  3. K-Re-assign a ticket to its correct specialty view
  4. K-Offer NOOM20 to a user who requests a discount
  5. O-Fill in all consultation fields correctly when submitting a consultation
  6. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  7. A-Use the Price/Plan Switch Tool
  8. A-Use a phrase from the Noompathy Index
  9. K-Tag your team in a #Bupdates post
  10. O-Review the NW US Refund Policy Infographic
  11. O-Helps a user redeem a promo code
  12. L-Answer a ticket using the Bug Index
  13. L-Receive two weeks of QA audits in a row with no BMCs
  14. A-Answer a chat follow-up ticket
  15. O-Review 2 past Q-Tips editions on Beanie Central
  16. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  17. A-Turn an upset user into a happy one
  18. O-Merge a ticket
  19. K-Post a shoutout in the #thegoodtickethighlight slack channel
  20. L-Share a ticket answering tip for your team in your team's channel
  21. A-Assist a user with their premium Add-On bundle
  22. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  23. A-Open your ticket feedback in Maestro directly
  24. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row