Post a shoutout in the#thegoodtickethighlightslack channelCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowReview the#bupdates postsabout the newAppeals processand leave an emojion themFill in allconsultationfields correctlywhen submittinga consultationHelp auser resettheirpasswordHelps a userredeem apromo codeAssist a userwith theirpremiumAdd-OnbundleAnswer achatfollow-upticketTag yourteam in a#BupdatespostMergea ticketReceive a100% ticketIQS (notoverall, just 1during theweek)Open yourticketfeedback inMaestrodirectlyShare a ticketanswering tipfor your teamin your team'schannelReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Turn anupset userinto ahappy oneReceive twoweeks of QAaudits in arow with noBMCsAnswer aticketusing theBug IndexAnswer a Mineor Rightly ticketusing thecorrect processRe-assign aticket to itscorrectspecialtyviewUse thePrice/PlanSwitchToolReview 2past Q-Tipseditions onBeanieCentralOfferNOOM20 toa user whorequests adiscountUse aphrase fromtheNoompathyIndexReview theNW USRefundPolicyInfographicPost a shoutout in the#thegoodtickethighlightslack channelCheck theKB/Macro BeanieCentral page atthe beginning ofyour shift 3 days ina rowReview the#bupdates postsabout the newAppeals processand leave an emojion themFill in allconsultationfields correctlywhen submittinga consultationHelp auser resettheirpasswordHelps a userredeem apromo codeAssist a userwith theirpremiumAdd-OnbundleAnswer achatfollow-upticketTag yourteam in a#BupdatespostMergea ticketReceive a100% ticketIQS (notoverall, just 1during theweek)Open yourticketfeedback inMaestrodirectlyShare a ticketanswering tipfor your teamin your team'schannelReview the AgentSignatures inZendesk article(and update yoursignature ifneeded) Turn anupset userinto ahappy oneReceive twoweeks of QAaudits in arow with noBMCsAnswer aticketusing theBug IndexAnswer a Mineor Rightly ticketusing thecorrect processRe-assign aticket to itscorrectspecialtyviewUse thePrice/PlanSwitchToolReview 2past Q-Tipseditions onBeanieCentralOfferNOOM20 toa user whorequests adiscountUse aphrase fromtheNoompathyIndexReview theNW USRefundPolicyInfographic

Q4 Holiday Bean-go - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
K
2
L
3
A
4
O
5
L
6
O
7
A
8
A
9
K
10
O
11
K
12
A
13
L
14
A
15
A
16
L
17
L
18
A
19
K
20
A
21
O
22
K
23
A
24
O
  1. K-Post a shoutout in the #thegoodtickethighlight slack channel
  2. L-Check the KB/Macro Beanie Central page at the beginning of your shift 3 days in a row
  3. A-Review the #bupdates posts about the new Appeals process and leave an emoji on them
  4. O-Fill in all consultation fields correctly when submitting a consultation
  5. L-Help a user reset their password
  6. O-Helps a user redeem a promo code
  7. A-Assist a user with their premium Add-On bundle
  8. A-Answer a chat follow-up ticket
  9. K-Tag your team in a #Bupdates post
  10. O-Merge a ticket
  11. K-Receive a 100% ticket IQS (not overall, just 1 during the week)
  12. A-Open your ticket feedback in Maestro directly
  13. L-Share a ticket answering tip for your team in your team's channel
  14. A-Review the Agent Signatures in Zendesk article (and update your signature if needed)
  15. A-Turn an upset user into a happy one
  16. L-Receive two weeks of QA audits in a row with no BMCs
  17. L-Answer a ticket using the Bug Index
  18. A-Answer a Mine or Rightly ticket using the correct process
  19. K-Re-assign a ticket to its correct specialty view
  20. A-Use the Price/Plan Switch Tool
  21. O-Review 2 past Q-Tips editions on Beanie Central
  22. K-Offer NOOM20 to a user who requests a discount
  23. A-Use a phrase from the Noompathy Index
  24. O-Review the NW US Refund Policy Infographic