(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Terms Adjustments
O-Correcting Repayment Terms on Loan(s)
O-Identity Theft or Forgery Claim
O-Borrower, Cosigner, Co-maker is claiming identity theft because they did not sign or e-sign and their ssn appears on the loan as a responsible party
I-Merge
I-
Request to merge loans (reallocation of principal and interest balance)
B-to capture a 3rd party bank account holders demographics
B-3rd Party Bank Holder Demos
I-Request to write-off remaining balance
I-Write up or Write off
I-False School Certification, unauthorized signature ( borrower didn't sign form), disqualifying status ( felony, etc...)
I-Ability to Benefit
O-Loan Disbursement Information
O-Alignment of status Begin & End Dates, Repayment Begin Dates, Disbursement Date Changes, Disbursement Amount, and Loan Period
O-Reinstate, review embedded delinquency
O-Delinquency research
I-Borrower no longer enrolled
I-Borrower/student no longer attending school at least half time
N-Separation date on account that is claim filed only
N-Avert Claim Separation Date Change
N-Requests to Avert a Claim due to a Deferment
N-Avert Claim thru Deferment Processing
B-Dispute Code/Narrative Removal
B-For borrower/cosigner requests to removed a dispute narrative
I-Manual Letter for Repayment Option
I-Requests to send manual letters regarding repayment options.
N-Manual Letter for Declining Balance History
N-A request should be sent when a standard pay history is not sufficient, and the customer is unable/unwilling to review their declining-balance history online or needs a copy by mail or fax.
B-Teacher Loan Forgiveness (TLF)
B-Various requests pertaining to a TLF (Teacher Loan Forgiveness) application
B-Restructure
B-Account Restructures – invalid balances on account
G-Manual Letter Requests
G-Request for a manual letter to provide information that is not available in a system letter. Letters for accounts on Y system
N-IN - Document request
N-Request a document from Indiana Document Capture.
Only use for documents that were processed in Indiana, Florida, Texas or Seattle centers.
N-Requests to Avert a Claim due to a Forbearance
N-Avert Claim thru Forbearance Processing
I-Interest Rate or Interest Adjustment
I-Request for interest rate, change, calculation of Interest Accrual
N-1098e Requests
N-1098e - Research previous years interest accrual, send 1098e statements for previous years from the 13C
O-Grace Period
O-Request to have GRCE period restored or researched
N-Adjust deferment interest code or borrower type to allow for deferment to be processed.
N-Request to change a Deferment Interest Code or
Borrower Type
O-Processing a forbearance based on missing information.
Request to shorten or remove forbearance.
Document was received and not processed.
O-Excessive Title IV Forbearance (FRAT)
or
Forbearance (FORB/FORV)
G-PA - Document Request (Doc Not on ECS)
G-Request for documents to be pulled, requested from previous lender/servicer/COD/DLCS, or from original file and imaged to ECS. Includes requests to obtain promissory notes for ED-owned loans.
O-Suspicious Activity
O-Aidvantage or a customer discovers suspicious activity on a Aidvantage account. Activity such as multiple payments made from a closed or unauthorized bank account, also any changes made to an account without a customer's authority
G-Request to refill out form.
Document was received and not processed
G-Loan Repayment Forgiveness Form Completion
B-Processing an auto debit based on missing information.
Request to add or terminate auto debit.
Document was received and not processed.
B-Auto Debit
N-Request to Remove DSCH
N-Borrower requests to enter repayment
** SPECIAL NOTE- if borrower does not want future deferments processed - please corr GE37 on acct**
G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
G-Bankruptcy
G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
G-Bankruptcy - Artiva
O-Borrower was unable to complete their program of study due to the school closing
O-Closed School
O-Request to call the guarantor of the loan to remove PCA
O-Guarantor Call
G-Cosigner Release
G-Requests to have the cosigner removed from the loan and have the borrower become the sole responsible party for the loan.
B-IL Manual Letter Disputes
B-Summary of the interaction including any action taken from an escalated contact from an IL customer.
G-Request to Complete W-9
G-request a copy of the W-9 for Commercial and ED.
N-Negative Balance on an ED account
N-Research accounts with negative balances and initiate refund if applicable
G-PA - Microfilm Document Request
G-Requests for documents located on microfilm. Must provide micro address and source code from 151 screen.
I-A state-funded teacher incentive program administered by the Education Credit Management Corporation (ECMC-CA).
I-APLE application
G-CRS ED 36 MO FORB Escalation
G-Requests for approval and processing of extended forbearance time for ED loans.
N-Max Interest
N-Max Interest Adjustments
B-Loan Program Changes
B-Requests for a Program Change
B-Requests for Guarantor Change
B-Guarantor Change
O-120 Day Disbursement Reapply
O-Requests to reapply a borrower payment (Tran Code 101) as a customer refund (Tran Code 135) on FFELP/DL Loans ONLY.
Requests to reapply a customer refund (Tran Code 135) as a borrower payment (Tran Code 101) on FFELP/DL Loans ONLY.
I-To notify of a death for the Borrower, Cosigner, Joint Borrower or Student
I-Death Notification
N-Requests to avert a Claim due to Auto Debit
N-Avert Claim thru Auto Debit Processing
G-Request for history from previous lenders/servicers.
Includes requests for promissory notes from guarantors for rehabilitated loans.
G-Bank Call
B-to capture a 3rd party bank account holders demographics.
Customers that have both Commercial/ED and FDR loans.
B-FDR - 3rd Party Bank Holder Demos
O-Requests for questions concerning borrower defense to repayment FORM/FORN processing.
O-Defense to Repayment
B-ED Interest
B-Request to correct Department of Education Interest Adjustments on CLASS
G-Require school verification of borrower status
G-Claims -School Call
I-For servicing errors only, anything else borrower needs to request in writing
I-Request for Credit Bureau Retraction
O-Natural Disaster (FORD)
O-Processing a disaster forbearance based on customer providing the date disaster took place (max 90 days)
G-Used ONLY if a PAYMENT has reduced the account to 210 days delinquent and under
G-Avert - Payment Made
O-Various requests pertaining to a TPD (Total & Permanent Disability)
O-Disability
B-Repurchase
B-Repurchase processing and verification of the Repurchase Calculation
I-Borrower request for DSCH.
**Please do not send an IDT request for an In-School Deferment due to STUDENT ENROLLMENT. Place appropriate MD corr on the account
and the request will be worked from a SAS report within 5 business days from a SAS repor
I-In School Deferment Request - Borrower Enrolled
I-Request to adjust BIPs or to have BIPs reinstated.
I-Benefit Reinstatement
N-CC Customer Document Request (Must be on ECS)
N-Requests for documents from ECS - Including letter copies, promissory notes, and prior lender histories. *Must be on ECS*
I-Economic Hardship (DHAR), Unemployment Deferment (DUEM) or Internship/Residency/Temp Disability Deferment
I-Processing a deferment based on missing information.
Request to shorten or remove a deferment.
Adding a loan going into repayment to the existing deferment (example: other loans in DHAR, DINT or DUEM status).
