3rd PartyBankHolderDemosto capture a3rd party bankaccountholdersdemographicsAvertClaim thruDefermentProcessingRequests toAvert aClaim due toa DefermentClaims -SchoolCallRequireschoolverificationof borrowerstatusSummary of theinteraction includingany action takenfrom an escalatedcontact from an ILcustomer.IL ManualLetterDisputes Request to mergeloans (reallocationof principal andinterest balance)MergeDefense toRepaymentRequests forquestionsconcerningborrower defense torepaymentFORM/FORNprocessing.DisabilityVariousrequestspertaining to aTPD (Total &PermanentDisability)Avert ClaimthruForbearanceProcessingRequests toAvert aClaim due toaForbearanceIn SchoolDefermentRequest -BorrowerEnrolledBorrower request for DSCH.**Please do not send an IDTrequest for an In-SchoolDeferment due to STUDENTENROLLMENT. Placeappropriate MD corr on theaccountand the request will beworked from a SAS reportwithin 5 business days from aSAS reporClosedSchoolBorrower wasunable tocomplete theirprogram of studydue to the schoolclosingRequest tohave GRCEperiodrestored orresearchedGracePeriodAPLEapplicationA state-fundedteacher incentiveprogramadministered by theEducation CreditManagementCorporation (ECMC-CA).Write upor WriteoffRequestto write-offremainingbalanceMax InterestAdjustmentsMaxInterestAlignment of statusBegin & End Dates,Repayment BeginDates, DisbursementDate Changes,DisbursementAmount, and LoanPeriodLoanDisbursementInformationForborrower/cosignerrequests toremoved a disputenarrativeDisputeCode/NarrativeRemovalFDR - 3rdParty BankHolderDemosto capture a 3rd partybank account holdersdemographics. Customers that haveboth Commercial/EDand FDR loans.GuarantorCallRequest tocall theguarantor ofthe loan toremove PCARequest to correctDepartment ofEducation InterestAdjustments onCLASSEDInterestVarious requestspertaining to a TLF(Teacher LoanForgiveness)applicationTeacherLoanForgiveness(TLF)Request for documents tobe pulled, requested frompreviouslender/servicer/COD/DLCS,or from original file andimaged to ECS. Includesrequests to obtainpromissory notes for ED-owned loans.PA -DocumentRequest(Doc Not onECS)AvertClaim thruAuto DebitProcessingRequests toavert aClaim due toAuto DebitBenefitReinstatementRequest toadjust BIPsor to haveBIPsreinstated.AutoDebitProcessing an autodebit based onmissing information.Request to add orterminate auto debit.Document wasreceived and notprocessed.A request should be sentwhen a standard payhistory is not sufficient, andthe customer isunable/unwilling to reviewtheir declining-balancehistory online or needs acopy by mail or fax.ManualLetter forDecliningBalanceHistoryAvert -PaymentMadeUsed ONLY if aPAYMENT hasreduced theaccount to 210days delinquentand underProcessing a defermentbased on missinginformation.Request to shorten orremove a deferment.Adding a loan going intorepayment to the existingdeferment (example: otherloans in DHAR, DINT orDUEM status).Economic Hardship(DHAR), UnemploymentDeferment (DUEM) orInternship/Residency/TempDisability DefermentProcessing a disasterforbearance basedon customerproviding the datedisaster took place(max 90 days)NaturalDisaster(FORD)request acopy of theW-9 forCommercialand ED.RequesttoCompleteW-9LoanRepaymentForgivenessFormCompletionRequest to refillout form.Document wasreceived andnot processedRequests to reapply aborrower payment (TranCode 101) as a customerrefund (Tran Code 135) onFFELP/DL Loans ONLY.Requests to reapply acustomer refund (TranCode 135) as a borrowerpayment (Tran Code 101)on FFELP/DL Loans ONLY.120 DayDisbursementReapplyRequestsfor aProgramChangeLoanProgramChangesCancerDeferment/ForbearanceCancerDefermentRequestAbilitytoBenefitFalse SchoolCertification,unauthorizedsignature ( borrowerdidn't sign form),disqualifying status (felony, etc...)Request tochange aDefermentInterest Code orBorrower TypeAdjust defermentinterest code orborrower type toallow fordeferment to beprocessed.Request forinterest rate,change,calculation ofInterest AccrualInterestRate orInterestAdjustmentRequests fordocuments locatedon microfilm. Mustprovide microaddress and sourcecode from 151screen.PA -MicrofilmDocumentRequestBankCallRequest for historyfrom previouslenders/servicers.Includes requests forpromissory notesfrom guarantors forrehabilitated loans.Requestfor CreditBureauRetractionFor servicingerrors only,anything elseborrower needsto request inwritingAccountRestructures– invalidbalances onaccountRestructureBorrower, Cosigner,Co-maker is claimingidentity theft becausethey did not sign or e-sign and their ssnappears on the loanas a responsiblepartyIdentityTheft orForgeryClaimBorrower/studentno longerattending schoolat least half timeBorrowerno longerenrolledAidvantage or a customerdiscovers suspiciousactivity on a Aidvantageaccount. Activity such asmultiple payments madefrom a closed orunauthorized bankaccount, also any changesmade to an account withouta customer's authoritySuspiciousActivityCDARemovalused toremoveCDArequest.DeathNotificationTo notify of adeath for theBorrower,Cosigner, JointBorrower orStudentSSN changerequests,combinesuffixes, mergetwo accountsSocialSecurityMergesCorrectingRepaymentTerms onLoan(s)TermsAdjustmentsExcessive TitleIV Forbearance(FRAT)orForbearance(FORB/FORV)Processing aforbearance based onmissing information.Request to shorten orremove forbearance.Document wasreceived and notprocessed.Subsidized/Unsubsidizedindicator adjustmentSubsidyChangesGuarantorChangeRequestsforGuarantorChangeRequest for a manualletter to provideinformation that is notavailable in a systemletter. Letters foraccounts on YsystemManualLetterRequestsRepurchaseprocessing andverification ofthe RepurchaseCalculationRepurchaseRequests tosend manuallettersregardingrepaymentoptions.ManualLetter forRepaymentOptionBankruptcyBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsRequests fordocuments from ECS- Including lettercopies, promissorynotes, and priorlender histories.*Must be on ECS*CC CustomerDocumentRequest(Must be onECS)1098e - Researchprevious yearsinterest accrual,send 1098estatements forprevious years fromthe 13C1098eRequestsBorrower requests toenter repayment** SPECIAL NOTE- ifborrower does notwant futuredefermentsprocessed - pleasecorr GE37 on acct**RequesttoRemoveDSCHDelinquencyresearchReinstate,reviewembeddeddelinquencyBankruptcy- ArtivaBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsAvert ClaimSeparationDateChangeSeparationdate onaccount thatis claim filedonlyResearchaccounts withnegativebalances andinitiate refund ifapplicableNegativeBalanceon an EDaccountRequests forapproval andprocessing ofextendedforbearance timefor ED loans.CRS ED36 MOFORBEscalationRequest a documentfrom IndianaDocument Capture.Only use fordocuments that wereprocessed in Indiana,Florida, Texas orSeattle centers.IN -DocumentrequestRequests to have thecosigner removedfrom the loan andhave the borrowerbecome the soleresponsible party forthe loan.CosignerRelease3rd PartyBankHolderDemosto capture a3rd party bankaccountholdersdemographicsAvertClaim thruDefermentProcessingRequests toAvert aClaim due toa DefermentClaims -SchoolCallRequireschoolverificationof borrowerstatusSummary of theinteraction includingany action takenfrom an escalatedcontact from an ILcustomer.IL ManualLetterDisputes Request to mergeloans (reallocationof principal andinterest balance)MergeDefense toRepaymentRequests forquestionsconcerningborrower defense torepaymentFORM/FORNprocessing.DisabilityVariousrequestspertaining to aTPD (Total &PermanentDisability)Avert ClaimthruForbearanceProcessingRequests toAvert aClaim due toaForbearanceIn SchoolDefermentRequest -BorrowerEnrolledBorrower request for DSCH.**Please do not send an IDTrequest for an In-SchoolDeferment due to STUDENTENROLLMENT. Placeappropriate MD corr on theaccountand the request will beworked from a SAS reportwithin 5 business days from aSAS reporClosedSchoolBorrower wasunable tocomplete theirprogram of studydue to the schoolclosingRequest tohave GRCEperiodrestored orresearchedGracePeriodAPLEapplicationA state-fundedteacher incentiveprogramadministered by theEducation CreditManagementCorporation (ECMC-CA).Write upor WriteoffRequestto write-offremainingbalanceMax InterestAdjustmentsMaxInterestAlignment of statusBegin & End Dates,Repayment BeginDates, DisbursementDate Changes,DisbursementAmount, and LoanPeriodLoanDisbursementInformationForborrower/cosignerrequests toremoved a disputenarrativeDisputeCode/NarrativeRemovalFDR - 3rdParty BankHolderDemosto capture a 3rd partybank account holdersdemographics. Customers that haveboth Commercial/EDand FDR loans.GuarantorCallRequest tocall theguarantor ofthe loan toremove PCARequest to correctDepartment ofEducation InterestAdjustments onCLASSEDInterestVarious requestspertaining to a TLF(Teacher LoanForgiveness)applicationTeacherLoanForgiveness(TLF)Request for documents tobe pulled, requested frompreviouslender/servicer/COD/DLCS,or from original file andimaged to ECS. Includesrequests to obtainpromissory notes for ED-owned loans.PA -DocumentRequest(Doc Not onECS)AvertClaim thruAuto DebitProcessingRequests toavert aClaim due toAuto DebitBenefitReinstatementRequest toadjust BIPsor to haveBIPsreinstated.AutoDebitProcessing an autodebit based onmissing information.Request to add orterminate auto debit.Document wasreceived and notprocessed.A request should be sentwhen a standard payhistory is not sufficient, andthe customer isunable/unwilling to reviewtheir declining-balancehistory online or needs acopy by mail or fax.ManualLetter forDecliningBalanceHistoryAvert -PaymentMadeUsed ONLY if aPAYMENT hasreduced theaccount to 210days delinquentand underProcessing a defermentbased on missinginformation.Request to shorten orremove a deferment.Adding a loan going intorepayment to the existingdeferment (example: otherloans in DHAR, DINT orDUEM status).Economic Hardship(DHAR), UnemploymentDeferment (DUEM) orInternship/Residency/TempDisability DefermentProcessing a disasterforbearance basedon customerproviding the datedisaster took place(max 90 days)NaturalDisaster(FORD)request acopy of theW-9 forCommercialand ED.RequesttoCompleteW-9LoanRepaymentForgivenessFormCompletionRequest to refillout form.Document wasreceived andnot processedRequests to reapply aborrower payment (TranCode 101) as a customerrefund (Tran Code 135) onFFELP/DL Loans ONLY.Requests to reapply acustomer refund (TranCode 135) as a borrowerpayment (Tran Code 101)on FFELP/DL Loans ONLY.120 DayDisbursementReapplyRequestsfor aProgramChangeLoanProgramChangesCancerDeferment/ForbearanceCancerDefermentRequestAbilitytoBenefitFalse SchoolCertification,unauthorizedsignature ( borrowerdidn't sign form),disqualifying status (felony, etc...)Request tochange aDefermentInterest Code orBorrower TypeAdjust defermentinterest code orborrower type toallow fordeferment to beprocessed.Request forinterest rate,change,calculation ofInterest AccrualInterestRate orInterestAdjustmentRequests fordocuments locatedon microfilm. Mustprovide microaddress and sourcecode from 151screen.PA -MicrofilmDocumentRequestBankCallRequest for historyfrom previouslenders/servicers.Includes requests forpromissory notesfrom guarantors forrehabilitated loans.Requestfor CreditBureauRetractionFor servicingerrors only,anything elseborrower needsto request inwritingAccountRestructures– invalidbalances onaccountRestructureBorrower, Cosigner,Co-maker is claimingidentity theft becausethey did not sign or e-sign and their ssnappears on the loanas a responsiblepartyIdentityTheft orForgeryClaimBorrower/studentno longerattending schoolat least half timeBorrowerno longerenrolledAidvantage or a customerdiscovers suspiciousactivity on a Aidvantageaccount. Activity such asmultiple payments madefrom a closed orunauthorized bankaccount, also any changesmade to an account withouta customer's authoritySuspiciousActivityCDARemovalused toremoveCDArequest.DeathNotificationTo notify of adeath for theBorrower,Cosigner, JointBorrower orStudentSSN changerequests,combinesuffixes, mergetwo accountsSocialSecurityMergesCorrectingRepaymentTerms onLoan(s)TermsAdjustmentsExcessive TitleIV Forbearance(FRAT)orForbearance(FORB/FORV)Processing aforbearance based onmissing information.Request to shorten orremove forbearance.Document wasreceived and notprocessed.Subsidized/Unsubsidizedindicator adjustmentSubsidyChangesGuarantorChangeRequestsforGuarantorChangeRequest for a manualletter to provideinformation that is notavailable in a systemletter. Letters foraccounts on YsystemManualLetterRequestsRepurchaseprocessing andverification ofthe RepurchaseCalculationRepurchaseRequests tosend manuallettersregardingrepaymentoptions.ManualLetter forRepaymentOptionBankruptcyBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsRequests fordocuments from ECS- Including lettercopies, promissorynotes, and priorlender histories.*Must be on ECS*CC CustomerDocumentRequest(Must be onECS)1098e - Researchprevious yearsinterest accrual,send 1098estatements forprevious years fromthe 13C1098eRequestsBorrower requests toenter repayment** SPECIAL NOTE- ifborrower does notwant futuredefermentsprocessed - pleasecorr GE37 on acct**RequesttoRemoveDSCHDelinquencyresearchReinstate,reviewembeddeddelinquencyBankruptcy- ArtivaBankruptcyReview-FirstMeeting ofCreditor,Discharge,DismissalsAvert ClaimSeparationDateChangeSeparationdate onaccount thatis claim filedonlyResearchaccounts withnegativebalances andinitiate refund ifapplicableNegativeBalanceon an EDaccountRequests forapproval andprocessing ofextendedforbearance timefor ED loans.CRS ED36 MOFORBEscalationRequest a documentfrom IndianaDocument Capture.Only use fordocuments that wereprocessed in Indiana,Florida, Texas orSeattle centers.IN -DocumentrequestRequests to have thecosigner removedfrom the loan andhave the borrowerbecome the soleresponsible party forthe loan.CosignerRelease

IDT's - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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B B
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N N
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G G
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B B
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I I
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O O
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O O
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N N
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I I
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O O
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O O
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I I
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I I
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N N
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O O
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B B
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B B
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O O
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B B
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B B
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G G
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N N
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I I
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B B
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N N
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G G
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I I
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O O
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G G
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G G
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O O
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B B
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I I
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I I
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N N
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I I
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G G
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G G
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I I
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B B
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O O
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I I
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O O
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B B
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I I
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G G
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O O
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O O
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B B
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B B
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G G
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B B
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I I
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G G
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N N
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N N
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N N
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O O
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G G
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N N
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N N
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G G
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N N
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G G
  1. B-to capture a 3rd party bank account holders demographics
    B-3rd Party Bank Holder Demos
  2. N-Requests to Avert a Claim due to a Deferment
    N-Avert Claim thru Deferment Processing
  3. G-Require school verification of borrower status
    G-Claims -School Call
  4. B-IL Manual Letter Disputes
    B-Summary of the interaction including any action taken from an escalated contact from an IL customer.
  5. I-Merge
    I- Request to merge loans (reallocation of principal and interest balance)
  6. O-Requests for questions concerning borrower defense to repayment FORM/FORN processing.
    O-Defense to Repayment
  7. O-Various requests pertaining to a TPD (Total & Permanent Disability)
    O-Disability
  8. N-Requests to Avert a Claim due to a Forbearance
    N-Avert Claim thru Forbearance Processing
  9. I-Borrower request for DSCH. **Please do not send an IDT request for an In-School Deferment due to STUDENT ENROLLMENT. Place appropriate MD corr on the account and the request will be worked from a SAS report within 5 business days from a SAS repor
    I-In School Deferment Request - Borrower Enrolled
  10. O-Borrower was unable to complete their program of study due to the school closing
    O-Closed School
  11. O-Grace Period
    O-Request to have GRCE period restored or researched
  12. I-A state-funded teacher incentive program administered by the Education Credit Management Corporation (ECMC-CA).
    I-APLE application
  13. I-Request to write-off remaining balance
    I-Write up or Write off
  14. N-Max Interest
    N-Max Interest Adjustments
  15. O-Loan Disbursement Information
    O-Alignment of status Begin & End Dates, Repayment Begin Dates, Disbursement Date Changes, Disbursement Amount, and Loan Period
  16. B-Dispute Code/Narrative Removal
    B-For borrower/cosigner requests to removed a dispute narrative
  17. B-to capture a 3rd party bank account holders demographics. Customers that have both Commercial/ED and FDR loans.
    B-FDR - 3rd Party Bank Holder Demos
  18. O-Request to call the guarantor of the loan to remove PCA
    O-Guarantor Call
  19. B-ED Interest
    B-Request to correct Department of Education Interest Adjustments on CLASS
  20. B-Teacher Loan Forgiveness (TLF)
    B-Various requests pertaining to a TLF (Teacher Loan Forgiveness) application
  21. G-PA - Document Request (Doc Not on ECS)
    G-Request for documents to be pulled, requested from previous lender/servicer/COD/DLCS, or from original file and imaged to ECS. Includes requests to obtain promissory notes for ED-owned loans.
  22. N-Requests to avert a Claim due to Auto Debit
    N-Avert Claim thru Auto Debit Processing
  23. I-Request to adjust BIPs or to have BIPs reinstated.
    I-Benefit Reinstatement
  24. B-Processing an auto debit based on missing information. Request to add or terminate auto debit. Document was received and not processed.
    B-Auto Debit
  25. N-Manual Letter for Declining Balance History
    N-A request should be sent when a standard pay history is not sufficient, and the customer is unable/unwilling to review their declining-balance history online or needs a copy by mail or fax.
  26. G-Used ONLY if a PAYMENT has reduced the account to 210 days delinquent and under
    G-Avert - Payment Made
  27. I-Economic Hardship (DHAR), Unemployment Deferment (DUEM) or Internship/Residency/Temp Disability Deferment
    I-Processing a deferment based on missing information. Request to shorten or remove a deferment. Adding a loan going into repayment to the existing deferment (example: other loans in DHAR, DINT or DUEM status).
  28. O-Natural Disaster (FORD)
    O-Processing a disaster forbearance based on customer providing the date disaster took place (max 90 days)
  29. G-Request to Complete W-9
    G-request a copy of the W-9 for Commercial and ED.
  30. G-Request to refill out form. Document was received and not processed
    G-Loan Repayment Forgiveness Form Completion
  31. O-120 Day Disbursement Reapply
    O-Requests to reapply a borrower payment (Tran Code 101) as a customer refund (Tran Code 135) on FFELP/DL Loans ONLY. Requests to reapply a customer refund (Tran Code 135) as a borrower payment (Tran Code 101) on FFELP/DL Loans ONLY.
  32. B-Loan Program Changes
    B-Requests for a Program Change
  33. I-Cancer Deferment Request
    I-Cancer Deferment/Forbearance
  34. I-False School Certification, unauthorized signature ( borrower didn't sign form), disqualifying status ( felony, etc...)
    I-Ability to Benefit
  35. N-Adjust deferment interest code or borrower type to allow for deferment to be processed.
    N-Request to change a Deferment Interest Code or Borrower Type
  36. I-Interest Rate or Interest Adjustment
    I-Request for interest rate, change, calculation of Interest Accrual
  37. G-PA - Microfilm Document Request
    G-Requests for documents located on microfilm. Must provide micro address and source code from 151 screen.
  38. G-Request for history from previous lenders/servicers. Includes requests for promissory notes from guarantors for rehabilitated loans.
    G-Bank Call
  39. I-For servicing errors only, anything else borrower needs to request in writing
    I-Request for Credit Bureau Retraction
  40. B-Restructure
    B-Account Restructures – invalid balances on account
  41. O-Identity Theft or Forgery Claim
    O-Borrower, Cosigner, Co-maker is claiming identity theft because they did not sign or e-sign and their ssn appears on the loan as a responsible party
  42. I-Borrower no longer enrolled
    I-Borrower/student no longer attending school at least half time
  43. O-Suspicious Activity
    O-Aidvantage or a customer discovers suspicious activity on a Aidvantage account. Activity such as multiple payments made from a closed or unauthorized bank account, also any changes made to an account without a customer's authority
  44. B-used to remove CDA request.
    B-CDA Removal
  45. I-To notify of a death for the Borrower, Cosigner, Joint Borrower or Student
    I-Death Notification
  46. G-Social Security Merges
    G-SSN change requests, combine suffixes, merge two accounts
  47. O-Terms Adjustments
    O-Correcting Repayment Terms on Loan(s)
  48. O-Processing a forbearance based on missing information. Request to shorten or remove forbearance. Document was received and not processed.
    O-Excessive Title IV Forbearance (FRAT) or Forbearance (FORB/FORV)
  49. B-Subsidy Changes
    B-Subsidized/Unsubsidized indicator adjustment
  50. B-Requests for Guarantor Change
    B-Guarantor Change
  51. G-Manual Letter Requests
    G-Request for a manual letter to provide information that is not available in a system letter. Letters for accounts on Y system
  52. B-Repurchase
    B-Repurchase processing and verification of the Repurchase Calculation
  53. I-Manual Letter for Repayment Option
    I-Requests to send manual letters regarding repayment options.
  54. G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
    G-Bankruptcy
  55. N-CC Customer Document Request (Must be on ECS)
    N-Requests for documents from ECS - Including letter copies, promissory notes, and prior lender histories. *Must be on ECS*
  56. N-1098e Requests
    N-1098e - Research previous years interest accrual, send 1098e statements for previous years from the 13C
  57. N-Request to Remove DSCH
    N-Borrower requests to enter repayment ** SPECIAL NOTE- if borrower does not want future deferments processed - please corr GE37 on acct**
  58. O-Reinstate, review embedded delinquency
    O-Delinquency research
  59. G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
    G-Bankruptcy - Artiva
  60. N-Separation date on account that is claim filed only
    N-Avert Claim Separation Date Change
  61. N-Negative Balance on an ED account
    N-Research accounts with negative balances and initiate refund if applicable
  62. G-CRS ED 36 MO FORB Escalation
    G-Requests for approval and processing of extended forbearance time for ED loans.
  63. N-IN - Document request
    N-Request a document from Indiana Document Capture. Only use for documents that were processed in Indiana, Florida, Texas or Seattle centers.
  64. G-Cosigner Release
    G-Requests to have the cosigner removed from the loan and have the borrower become the sole responsible party for the loan.