IDT's - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Payment Counter Adjustments Request
   N-Request to adjust or advance the payment counters for a payment received.
2. O-Natural Disaster (FORD)
   O-Processing a disaster forbearance based on customer providing the date disaster took place (max 90 days)
3. O-Payment Encoding Error Request
   O-Request to correct a payment encoding error
4. I-Manual Letter for Repayment Option
   I-Requests to send manual letters regarding repayment options.
5. B-Loan Program Changes
   B-Requests for a Program Change
6. B-Dispute Code/Narrative Removal
   B-For borrower/cosigner requests to removed a dispute narrative
7. I-Borrower request for DSCH. **Please do not send an IDT request for an In-School Deferment due to STUDENT ENROLLMENT. Place appropriate MD corr on the account and the request will be worked from a SAS report within 5 business days from a SAS repor
   I-In School Deferment Request - Borrower Enrolled
8. O-Various requests pertaining to a TPD (Total & Permanent Disability)
   O-Disability
9. G-Claims Payment Research
   G-Request to reapply a claims payment from one CLASS loan, account or suffix to another.
10. G-Request to Complete W-9
    G-request a copy of the W-9 for Commercial and ED.
11. I-False School Certification, unauthorized signature ( borrower didn't sign form), disqualifying status ( felony, etc...)
    I-Ability to Benefit
12. I-For servicing errors only, anything else borrower needs to request in writing
    I-Request for Credit Bureau Retraction
13. I-Reapply a Specialty Payment
    I-Request to reapply a specialty payment from one CLASS loan, account or suffix to another. Request to reverse a 444 transaction code when a consolidation has caused a negative balance on a loan.
14. B-Payment Amount Changes
    B-Requests to increase/ decrease monthly payment amounts
15. I-A state-funded teacher incentive program administered by the Education Credit Management Corporation (ECMC-CA).
    I-APLE application
16. B-Bill Payer Corrections
    B-Request to correct customer bill payer scan line
17. N-IDR Repayment Option – Expedite Processing of Application
    N-For requests to expedite processing on an already received Income Driven Repayment plan application (for IDR, REPAYE, PAYE, IBR and ICR only).
18. O-Processing a forbearance based on missing information. Request to shorten or remove forbearance. Document was received and not processed.
    O-Excessive Title IV Forbearance (FRAT) or Forbearance (FORB/FORV)
19. O-CLASS ED Un-Consolidation Request
    O-Request to un-consolidate loans that were paid in full on the CLASS ED platform due to servicing error
20. N-Manual Letter for Declining Balance History
    N-A request should be sent when a standard pay history is not sufficient, and the customer is unable/unwilling to review their declining-balance history online or needs a copy by mail or fax.
21. I-Consolidation Underpayment Request
    I-Request to send consolidation underpayments to consolidating lender
22. B-to capture a 3rd party bank account holders demographics. Customers that have both Commercial/ED and FDR loans.
    B-FDR - 3rd Party Bank Holder Demos
23. G-Request to refill out form. Document was received and not processed
    G-Loan Repayment Forgiveness Form Completion
24. O-Borrower was unable to complete their program of study due to the school closing
    O-Closed School
25. N-Request to Remove DSCH
    N-Borrower requests to enter repayment ** SPECIAL NOTE- if borrower does not want future deferments processed - please corr GE37 on acct**
26. I-Borrower no longer enrolled
    I-Borrower/student no longer attending school at least half time
27. I-Capitalized Interest Request
    I-Request to reverse or repost capitalized interest.
28. G-Require school verification of borrower status
    G-Claims -School Call
29. G-PA - Microfilm Document Request
    G-Requests for documents located on microfilm. Must provide micro address and source code from 151 screen.
30. O-Identity Theft or Forgery Claim
    O-Borrower, Cosigner, Co-maker is claiming identity theft because they did not sign or e-sign and their ssn appears on the loan as a responsible party
31. N-Max Interest
    N-Max Interest Adjustments
32. O-Request to call the guarantor of the loan to remove PCA
    O-Guarantor Call
33. N-Requests to avert a Claim due to Auto Debit
    N-Avert Claim thru Auto Debit Processing
34. B-Subsidy Changes
    B-Subsidized/Unsubsidized indicator adjustment
35. I-Merge
    I- Request to merge loans (reallocation of principal and interest balance)
36. N-SpeedPay Credit Card Payment Void Request
    N-Request to void a customer payment that has not been processed yet (Payment can be voided up until 8:00 PM of the date that the payment will be charged to the credit card).
37. N-Check Copy Requests
    N-Request to have a check copy pulled.
38. G-Cosigner Release
    G-Requests to have the cosigner removed from the loan and have the borrower become the sole responsible party for the loan.
39. N-Negative Balance on an ED account
    N-Research accounts with negative balances and initiate refund if applicable
40. N-CC Customer Document Request (Must be on ECS)
    N-Requests for documents from ECS - Including letter copies, promissory notes, and prior lender histories. *Must be on ECS*
41. N-Missing Payment Research Request
    N-Request to locate a missing payment that was cashed, but is not on CLASS, FDR or suspense
42. O-120 Day Disbursement Reapply
    O-Requests to reapply a borrower payment (Tran Code 101) as a customer refund (Tran Code 135) on FFELP/DL Loans ONLY. Requests to reapply a customer refund (Tran Code 135) as a borrower payment (Tran Code 101) on FFELP/DL Loans ONLY.
43. N-Requests to Avert a Claim due to a Forbearance
    N-Avert Claim thru Forbearance Processing
44. O-Requests for questions concerning borrower defense to repayment FORM/FORN processing.
    O-Defense to Repayment
45. G-Multiple Payment Check Copy Requests
    G-Request to have check copies pulled for multiple payments, subpoenas and legal requests.
46. B-Teacher Loan Forgiveness (TLF)
    B-Various requests pertaining to a TLF (Teacher Loan Forgiveness) application
47. N-IN - Document request
    N-Request a document from Indiana Document Capture. Only use for documents that were processed in Indiana, Florida, Texas or Seattle centers.
48. N-Separation date on account that is claim filed only
    N-Avert Claim Separation Date Change
49. B-IDR Forgiveness Counter Research Aidvantage Serviced Completely
    B-This queue is only for loans that have been serviced by Aidvantage since disbursement
50. B-Requests for Guarantor Change
    B-Guarantor Change
51. G-Used ONLY if a PAYMENT has reduced the account to 210 days delinquent and under
    G-Avert - Payment Made
52. I-Request to write-off remaining balance
    I-Write up or Write off
53. G-Manual Letter Requests
    G-Request for a manual letter to provide information that is not available in a system letter. Letters for accounts on Y system
54. O-Terms Adjustments
    O-Correcting Repayment Terms on Loan(s)
55. G-CRS ED 36 MO FORB Escalation
    G-Requests for approval and processing of extended forbearance time for ED loans.
56. G-IDR Repayment Option Research
    G-For requests to have an account researched related to a customer's Income Driven Repayment plan request or processing (for IDR, REPAYE, PAYE, IBR and ICR only).
57. B-Restructure
    B-Account Restructures – invalid balances on account
58. B-CLASS Reapply a Customer Payment
    B-Request to reapply a customer payment from one CLASS loan, account or suffix to another.
59. B-Processing an auto debit based on missing information. Request to add or terminate auto debit. Document was received and not processed.
    B-Auto Debit
60. G-Request for history from previous lenders/servicers. Includes requests for promissory notes from guarantors for rehabilitated loans.
    G-Bank Call
61. O-Power of Attorney (POA) Requests
    O-Request for Commercial and ED loan that need to have a POA added (need the POA form document # in ECS), when a POA timeframe needs to be added or adjusted (need the POA form document # in ECS), and when a POA needs to be removed
62. I-Cancer Deferment Request
    I-Cancer Deferment/Forbearance
63. I-Payment Balance History Research
    I-Request to review payment history for payment allocation and balance disputes
64. O-Suspicious Activity
    O-Aidvantage or a customer discovers suspicious activity on a Aidvantage account. Activity such as multiple payments made from a closed or unauthorized bank account, also any changes made to an account without a customer's authority
65. B-to capture a 3rd party bank account holders demographics
    B-3rd Party Bank Holder Demos
66. I-Interest Rate or Interest Adjustment
    I-Request for interest rate, change, calculation of Interest Accrual
67. G-Social Security Merges
    G-SSN change requests, combine suffixes, merge two accounts
68. O-Next Due Review
    O-Due Date Changes
69. G-Suspense Payment Posting or Refund Request
    G-Request to post a payment from suspense to a customer's account, or to refund a payment from suspense to the remitter.
70. B-IL Manual Letter Disputes
    B-Summary of the interaction including any action taken from an escalated contact from an IL customer.
71. G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
    G-Bankruptcy - Artiva
72. B-Repurchase
    B-Repurchase processing and verification of the Repurchase Calculation
73. G-PA - Document Request (Doc Not on ECS)
    G-Request for documents to be pulled, requested from previous lender/servicer/COD/DLCS, or from original file and imaged to ECS. Includes requests to obtain promissory notes for ED-owned loans.
74. O-Grace Period
    O-Request to have GRCE period restored or researched
75. O-Reinstate, review embedded delinquency
    O-Delinquency research
76. I-Economic Hardship (DHAR), Unemployment Deferment (DUEM) or Internship/Residency/Temp Disability Deferment
    I-Processing a deferment based on missing information. Request to shorten or remove a deferment. Adding a loan going into repayment to the existing deferment (example: other loans in DHAR, DINT or DUEM status).
77. I-Request to adjust BIPs or to have BIPs reinstated.
    I-Benefit Reinstatement
78. G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
    G-Bankruptcy
79. N-Requests to Avert a Claim due to a Deferment
    N-Avert Claim thru Deferment Processing
80. N-1098e Requests
    N-1098e - Research previous years interest accrual, send 1098e statements for previous years from the 13C
81. N-Adjust deferment interest code or borrower type to allow for deferment to be processed.
    N-Request to change a Deferment Interest Code or Borrower Type
82. O-Loan Disbursement Information
    O-Alignment of status Begin & End Dates, Repayment Begin Dates, Disbursement Date Changes, Disbursement Amount, and Loan Period
83. I-To notify of a death for the Borrower, Cosigner, Joint Borrower or Student
    I-Death Notification
84. O-Non-IDR Repayment Option
    O-For requests related to Income Sensitive Repayment (ISR), Graduated, Extended, or any other non-IDR repayment plan.
85. B-used to remove CDA request.
    B-CDA Removal
86. I-IDR Forgiveness Counter Research with Prior Lender ONLY
    I-This queue is only for loans that had previously been serviced with another company, where the disbursement date is older than the servicing date greater than 1 month
87. B-ED Interest
    B-Request to correct Department of Education Interest Adjustments on CLASS
88. B-Post Consolidation Research
    B-Request to research underpaid consolidation payment amount. Request to reapply funds on underlying loans with a negative balance to a consolidation loan. Request to reapply a payment received prior to consolidation being completed once the con
89. G-Payment Counter Research
    G-Review payment counters for discrepancies ****DOES NOT INCLUDE LOAN FORGIVENESS COUNTERS****