(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Request to adjust BIPs or to have BIPs reinstated.
I-Benefit Reinstatement
N-Payment Counter Adjustments Request
N-Request to adjust or advance the payment counters for a payment received.
O-Grace Period
O-Request to have GRCE period restored or researched
G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
G-Bankruptcy
I-To notify of a death for the Borrower, Cosigner, Joint Borrower or Student
I-Death Notification
O-Borrower was unable to complete their program of study due to the school closing
O-Closed School
B-Restructure
B-Account Restructures – invalid balances on account
I-Consolidation Underpayment Request
I-Request to send consolidation underpayments to consolidating lender
N-Manual Letter for Declining Balance History
N-A request should be sent when a standard pay history is not sufficient, and the customer is unable/unwilling to review their declining-balance history online or needs a copy by mail or fax.
I-A state-funded teacher incentive program administered by the Education Credit Management Corporation (ECMC-CA).
I-APLE application
G-PA - Document Request (Doc Not on ECS)
G-Request for documents to be pulled, requested from previous lender/servicer/COD/DLCS, or from original file and imaged to ECS. Includes requests to obtain promissory notes for ED-owned loans.
B-to capture a 3rd party bank account holders demographics.
Customers that have both Commercial/ED and FDR loans.
B-FDR - 3rd Party Bank Holder Demos
I-False School Certification, unauthorized signature ( borrower didn't sign form), disqualifying status ( felony, etc...)
I-Ability to Benefit
G-Payment Counter Research
G-Review payment counters for discrepancies
****DOES NOT INCLUDE LOAN FORGIVENESS COUNTERS****
N-Check Copy Requests
N-Request to have a check copy pulled.
O-Payment Encoding Error Request
O-Request to correct a payment encoding error
O-Identity Theft or Forgery Claim
O-Borrower, Cosigner, Co-maker is claiming identity theft because they did not sign or e-sign and their ssn appears on the loan as a responsible party
O-Processing a forbearance based on missing information.
Request to shorten or remove forbearance.
Document was received and not processed.
O-Excessive Title IV Forbearance (FRAT)
or
Forbearance (FORB/FORV)
B-Teacher Loan Forgiveness (TLF)
B-Various requests pertaining to a TLF (Teacher Loan Forgiveness) application
N-CC Customer Document Request (Must be on ECS)
N-Requests for documents from ECS - Including letter copies, promissory notes, and prior lender histories. *Must be on ECS*
I-Merge
I-
Request to merge loans (reallocation of principal and interest balance)
O-Non-IDR Repayment Option
O-For requests related to Income Sensitive Repayment (ISR), Graduated, Extended, or any other non-IDR repayment plan.
N-Missing Payment Research Request
N-Request to locate a missing payment that was cashed, but is not on CLASS, FDR or suspense
O-Next Due Review
O-Due Date Changes
B-Requests for Guarantor Change
B-Guarantor Change
N-Requests to Avert a Claim due to a Deferment
N-Avert Claim thru Deferment Processing
G-Cosigner Release
G-Requests to have the cosigner removed from the loan and have the borrower become the sole responsible party for the loan.
O-120 Day Disbursement Reapply
O-Requests to reapply a borrower payment (Tran Code 101) as a customer refund (Tran Code 135) on FFELP/DL Loans ONLY.
Requests to reapply a customer refund (Tran Code 135) as a borrower payment (Tran Code 101) on FFELP/DL Loans ONLY.
I-Request to write-off remaining balance
I-Write up or Write off
O-Power of Attorney (POA) Requests
O-Request for Commercial and ED loan that need to have a POA added (need the POA form document # in ECS), when a POA timeframe needs to be added or adjusted (need the POA form document # in ECS), and when a POA needs to be removed
G-Request to refill out form.
Document was received and not processed
G-Loan Repayment Forgiveness Form Completion
I-Payment Balance History Research
I-Request to review payment history for payment allocation and balance disputes
N-Negative Balance on an ED account
N-Research accounts with negative balances and initiate refund if applicable
N-Max Interest
N-Max Interest Adjustments
I-Interest Rate or Interest Adjustment
I-Request for interest rate, change, calculation of Interest Accrual
I-Manual Letter for Repayment Option
I-Requests to send manual letters regarding repayment options.
O-Various requests pertaining to a TPD (Total & Permanent Disability)
O-Disability
I-IDR Forgiveness Counter Research with Prior Lender ONLY
I-This queue is only for loans that had previously been serviced with another company, where the disbursement date is older than the servicing date greater than 1 month
O-Reinstate, review embedded delinquency
O-Delinquency research
B-used to remove CDA request.
B-CDA Removal
N-IN - Document request
N-Request a document from Indiana Document Capture.
Only use for documents that were processed in Indiana, Florida, Texas or Seattle centers.
I-Borrower no longer enrolled
I-Borrower/student no longer attending school at least half time
G-Bankruptcy Review-First Meeting of Creditor, Discharge, Dismissals
G-Bankruptcy - Artiva
O-Loan Disbursement Information
O-Alignment of status Begin & End Dates, Repayment Begin Dates, Disbursement Date Changes, Disbursement Amount, and Loan Period
I-For servicing errors only, anything else borrower needs to request in writing
I-Request for Credit Bureau Retraction
G-CRS ED 36 MO FORB Escalation
G-Requests for approval and processing of extended forbearance time for ED loans.
O-Requests for questions concerning borrower defense to repayment FORM/FORN processing.
O-Defense to Repayment
G-Claims Payment Research
G-Request to reapply a claims payment from one CLASS loan, account or suffix to another.
N-Separation date on account that is claim filed only
N-Avert Claim Separation Date Change
I-Capitalized Interest Request
I-Request to reverse or repost capitalized interest.
I-Borrower request for DSCH.
**Please do not send an IDT request for an In-School Deferment due to STUDENT ENROLLMENT. Place appropriate MD corr on the account
and the request will be worked from a SAS report within 5 business days from a SAS repor
I-In School Deferment Request - Borrower Enrolled
B-CLASS Reapply a Customer Payment
B-Request to reapply a customer payment from one CLASS loan, account or suffix to another.
G-PA - Microfilm Document Request
G-Requests for documents located on microfilm. Must provide micro address and source code from 151 screen.
B-Processing an auto debit based on missing information.
Request to add or terminate auto debit.
Document was received and not processed.
B-Auto Debit
I-Reapply a Specialty Payment
I-Request to reapply a specialty payment from one CLASS loan, account or suffix to another. Request to reverse a 444 transaction code when a consolidation has caused a negative balance on a loan.
N-SpeedPay Credit Card Payment Void Request
N-Request to void a customer payment that has not been processed yet (Payment can be voided up until 8:00 PM of the date that the payment will be charged to the credit card).
O-CLASS ED Un-Consolidation Request
O-Request to un-consolidate loans that were paid in full on the CLASS ED platform due to servicing error
N-Request to Remove DSCH
N-Borrower requests to enter repayment
** SPECIAL NOTE- if borrower does not want future deferments processed - please corr GE37 on acct**
N-Adjust deferment interest code or borrower type to allow for deferment to be processed.
N-Request to change a Deferment Interest Code or
Borrower Type
O-Request to call the guarantor of the loan to remove PCA
O-Guarantor Call
G-Request for history from previous lenders/servicers.
Includes requests for promissory notes from guarantors for rehabilitated loans.
G-Bank Call
B-Post Consolidation Research
B-Request to research underpaid consolidation payment amount.
Request to reapply funds on underlying loans with a negative balance to a consolidation loan.
Request to reapply a payment received prior to consolidation being completed once the con
G-Require school verification of borrower status
G-Claims -School Call
B-Dispute Code/Narrative Removal
B-For borrower/cosigner requests to removed a dispute narrative
B-to capture a 3rd party bank account holders demographics
B-3rd Party Bank Holder Demos
B-IDR Forgiveness Counter Research Aidvantage Serviced Completely
B-This queue is only for loans that have been serviced by Aidvantage since disbursement
N-Requests to avert a Claim due to Auto Debit
N-Avert Claim thru Auto Debit Processing
I-Economic Hardship (DHAR), Unemployment Deferment (DUEM) or Internship/Residency/Temp Disability Deferment
I-Processing a deferment based on missing information.
Request to shorten or remove a deferment.
Adding a loan going into repayment to the existing deferment (example: other loans in DHAR, DINT or DUEM status).
G-Used ONLY if a PAYMENT has reduced the account to 210 days delinquent and under
G-Avert - Payment Made
N-Requests to Avert a Claim due to a Forbearance
N-Avert Claim thru Forbearance Processing
O-Terms Adjustments
O-Correcting Repayment Terms on Loan(s)
N-IDR Repayment Option – Expedite Processing of Application
N-For requests to expedite processing on an already received Income Driven Repayment plan application (for IDR, REPAYE, PAYE, IBR and ICR only).
B-Repurchase
B-Repurchase processing and verification of the Repurchase Calculation
B-Payment Amount Changes
B-Requests to increase/ decrease monthly payment amounts
B-Loan Program Changes
B-Requests for a Program Change
G-Suspense Payment Posting or Refund Request
G-Request to post a payment from suspense to a customer's account, or to refund a payment from suspense to the remitter.
G-IDR Repayment Option Research
G-For requests to have an account researched related to a customer's Income Driven Repayment plan request or processing (for IDR, REPAYE, PAYE, IBR and ICR only).
B-ED Interest
B-Request to correct Department of Education Interest Adjustments on CLASS
O-Suspicious Activity
O-Aidvantage or a customer discovers suspicious activity on a Aidvantage account. Activity such as multiple payments made from a closed or unauthorized bank account, also any changes made to an account without a customer's authority
B-Bill Payer Corrections
B-Request to correct customer bill payer scan line
G-Multiple Payment Check Copy Requests
G-Request to have check copies pulled for multiple payments, subpoenas and legal requests.
N-1098e Requests
N-1098e - Research previous years interest accrual, send 1098e statements for previous years from the 13C
G-Manual Letter Requests
G-Request for a manual letter to provide information that is not available in a system letter. Letters for accounts on Y system
O-Natural Disaster (FORD)
O-Processing a disaster forbearance based on customer providing the date disaster took place (max 90 days)
G-Request to Complete W-9
G-request a copy of the W-9 for Commercial and ED.
B-IL Manual Letter Disputes
B-Summary of the interaction including any action taken from an escalated contact from an IL customer.
