A regular calls Spayded/ Distemperment Someone not on the schedule shows up Non Client asks if we see birds/reptiles Other end is silent when answering Client swears O asks about boarding Someone forgot their phone Someone flags you down in the parking lot Madeline drops/spills something Robocall "Hey Shorty" Dr. Jain squeezes something in Someone just moved to the area O orders Rx/food from the parking lot Pharmacy faxes Rx request Owner is "the only one here" O calls for sick pet after 10am "The voicemail says you're closed" "Well can't I come in?" Someone wants to speak to Sherry/Jen/SJ (And won't say why) Non- Client wants meds/food Jaelynn gets covered in a bodily fluid Client shares far too much information Books and vacuuming actually get done Cat isn't in carrier/ Dog doesn't have leash O no-shows appointment Urine D/O O wants written Rx Faxed/Emailed "Even for emergency cases?!" Emily has a mental breakdown "I just spoke to someone there" O Self Diagnoses/ Medicates O is asking for someone in particular Client has been here for "XX years" Ear infection needs to be seen urgently >10 min phone call O is using their car bluetooth to call O wants their RX sooner than the P/U time New client will "call back" On hold with another clinic Stapler jams Blue pearl is too expensive The printer is angry O is "parked right in front" O parks by the garage/Spot #0 Phone call drops Someone brings us treats :) O just wants an antibiotic Impromed crashes Owner walks inside Pet ate something bizarre HCs Client is mad Someone just wants a Rabies shot Client we haven't seen in >3 years calls A regular calls Spayded/ Distemperment Someone not on the schedule shows up Non Client asks if we see birds/reptiles Other end is silent when answering Client swears O asks about boarding Someone forgot their phone Someone flags you down in the parking lot Madeline drops/spills something Robocall "Hey Shorty" Dr. Jain squeezes something in Someone just moved to the area O orders Rx/food from the parking lot Pharmacy faxes Rx request Owner is "the only one here" O calls for sick pet after 10am "The voicemail says you're closed" "Well can't I come in?" Someone wants to speak to Sherry/Jen/SJ (And won't say why) Non- Client wants meds/food Jaelynn gets covered in a bodily fluid Client shares far too much information Books and vacuuming actually get done Cat isn't in carrier/ Dog doesn't have leash O no-shows appointment Urine D/O O wants written Rx Faxed/Emailed "Even for emergency cases?!" Emily has a mental breakdown "I just spoke to someone there" O Self Diagnoses/ Medicates O is asking for someone in particular Client has been here for "XX years" Ear infection needs to be seen urgently >10 min phone call O is using their car bluetooth to call O wants their RX sooner than the P/U time New client will "call back" On hold with another clinic Stapler jams Blue pearl is too expensive The printer is angry O is "parked right in front" O parks by the garage/Spot #0 Phone call drops Someone brings us treats :) O just wants an antibiotic Impromed crashes Owner walks inside Pet ate something bizarre HCs Client is mad Someone just wants a Rabies shot Client we haven't seen in >3 years calls
(Print)
A regular calls
Spayded/ Distemperment
Someone not on the schedule shows up
Non Client asks if we see birds/reptiles
Other end is silent when answering
Client swears
O asks about boarding
Someone forgot their phone
Someone flags you down in the parking lot
Madeline drops/spills something
Robocall
"Hey Shorty"
Dr. Jain squeezes something in
Someone just moved to the area
O orders Rx/food from the parking lot
Pharmacy faxes Rx request
Owner is "the only one here"
O calls for sick pet after 10am
"The voicemail says you're closed"
"Well can't I come in?"
Someone wants to speak to Sherry/Jen/SJ
(And won't say why)
Non-Client wants meds/food
Jaelynn gets covered in a bodily fluid
Client shares far too much information
Books and vacuuming actually get done
Cat isn't in carrier/ Dog doesn't have leash
O no-shows appointment
Urine D/O
O wants written Rx Faxed/Emailed
"Even for emergency cases?!"
Emily has a mental breakdown
"I just spoke to someone there"
O Self Diagnoses/ Medicates
O is asking for someone in particular
Client has been here for "XX years"
Ear infection needs to be seen urgently
>10 min phone call
O is using their car bluetooth to call
O wants their RX sooner than the P/U time
New client will "call back"
On hold with another clinic
Stapler jams
Blue pearl is too expensive
The printer is angry
O is "parked right in front"
O parks by the garage/Spot #0
Phone call drops
Someone brings us treats :)
O just wants an antibiotic
Impromed crashes
Owner walks inside
Pet ate something bizarre
HCs Client is mad
Someone just wants a Rabies shot
Client we haven't seen in >3 years calls
