(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I'm so glad you contacted us about that.
I understand how hard this is for you.
I know you've spent a lot of time on this already.
Our mistake has cost you a lot of time, Let me make it right.
It's perfectly normal to feel frustrated in a situation like this.
I can totally see why you would be upset.
I hear what you're saying.
If I were in your position, I would be upset too.
I understand how frustrating it must be to wait this long.
What you're saying makes so much sense to me.
After all this, anyone would be frustrated.
It's important that we get it fixed.
I would have a hard time with that too.
I can hear your concern in your voice.
It makes total sense you would need some help with this.
It's totally natural that you would feel this way.
