If I were inyourposition, Iwould beupset too.It'simportantthat we getit fixed.I can totallysee why youwould beupset.After all this,anyonewould befrustrated.I would havea hard timewith that too.Our mistakehas cost youa lot of time,Let me makeit right.I understandhowfrustrating itmust be towait this long.It makes totalsense youwould needsome helpwith this.It's perfectlynormal to feelfrustrated in asituation likethis.I can hearyourconcern inyour voice.What you'resayingmakes somuch senseto me.It's totallynatural thatyou wouldfeel this way.I knowyou've spenta lot of timeon thisalready.I understandhow hardthis is foryou.I hearwhatyou'resaying.I'm so gladyoucontacted usabout that.If I were inyourposition, Iwould beupset too.It'simportantthat we getit fixed.I can totallysee why youwould beupset.After all this,anyonewould befrustrated.I would havea hard timewith that too.Our mistakehas cost youa lot of time,Let me makeit right.I understandhowfrustrating itmust be towait this long.It makes totalsense youwould needsome helpwith this.It's perfectlynormal to feelfrustrated in asituation likethis.I can hearyourconcern inyour voice.What you'resayingmakes somuch senseto me.It's totallynatural thatyou wouldfeel this way.I knowyou've spenta lot of timeon thisalready.I understandhow hardthis is foryou.I hearwhatyou'resaying.I'm so gladyoucontacted usabout that.

Positive Words - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I would be upset too.
  2. It's important that we get it fixed.
  3. I can totally see why you would be upset.
  4. After all this, anyone would be frustrated.
  5. I would have a hard time with that too.
  6. Our mistake has cost you a lot of time, Let me make it right.
  7. I understand how frustrating it must be to wait this long.
  8. It makes total sense you would need some help with this.
  9. It's perfectly normal to feel frustrated in a situation like this.
  10. I can hear your concern in your voice.
  11. What you're saying makes so much sense to me.
  12. It's totally natural that you would feel this way.
  13. I know you've spent a lot of time on this already.
  14. I understand how hard this is for you.
  15. I hear what you're saying.
  16. I'm so glad you contacted us about that.