(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand how hard this is for you.
I know you've spent a lot of time on this already.
Our mistake has cost you a lot of time, Let me make it right.
It's perfectly normal to feel frustrated in a situation like this.
I can totally see why you would be upset.
I understand how frustrating it must be to wait this long.
It's important that we get it fixed.
After all this, anyone would be frustrated.
If I were in your position, I would be upset too.
I hear what you're saying.
I would have a hard time with that too.
It makes total sense you would need some help with this.
I can hear your concern in your voice.
I'm so glad you contacted us about that.
What you're saying makes so much sense to me.
It's totally natural that you would feel this way.
