If I were inyourposition, Iwould beupset too.It's perfectlynormal to feelfrustrated in asituation likethis.I understandhowfrustrating itmust be towait this long.It makes totalsense youwould needsome helpwith this.I understandhow hardthis is foryou.It's totallynatural thatyou wouldfeel this way.I can hearyourconcern inyour voice.I'm so gladyoucontacted usabout that.It'simportantthat we getit fixed.I knowyou've spenta lot of timeon thisalready.Our mistakehas cost youa lot of time,Let me makeit right.I hearwhatyou'resaying.What you'resayingmakes somuch senseto me.After all this,anyonewould befrustrated.I can totallysee why youwould beupset.I would havea hard timewith that too.If I were inyourposition, Iwould beupset too.It's perfectlynormal to feelfrustrated in asituation likethis.I understandhowfrustrating itmust be towait this long.It makes totalsense youwould needsome helpwith this.I understandhow hardthis is foryou.It's totallynatural thatyou wouldfeel this way.I can hearyourconcern inyour voice.I'm so gladyoucontacted usabout that.It'simportantthat we getit fixed.I knowyou've spenta lot of timeon thisalready.Our mistakehas cost youa lot of time,Let me makeit right.I hearwhatyou'resaying.What you'resayingmakes somuch senseto me.After all this,anyonewould befrustrated.I can totallysee why youwould beupset.I would havea hard timewith that too.

Positive Words - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I would be upset too.
  2. It's perfectly normal to feel frustrated in a situation like this.
  3. I understand how frustrating it must be to wait this long.
  4. It makes total sense you would need some help with this.
  5. I understand how hard this is for you.
  6. It's totally natural that you would feel this way.
  7. I can hear your concern in your voice.
  8. I'm so glad you contacted us about that.
  9. It's important that we get it fixed.
  10. I know you've spent a lot of time on this already.
  11. Our mistake has cost you a lot of time, Let me make it right.
  12. I hear what you're saying.
  13. What you're saying makes so much sense to me.
  14. After all this, anyone would be frustrated.
  15. I can totally see why you would be upset.
  16. I would have a hard time with that too.