(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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If I were in your position, I would be upset too.
It's perfectly normal to feel frustrated in a situation like this.
I understand how frustrating it must be to wait this long.
It makes total sense you would need some help with this.
I understand how hard this is for you.
It's totally natural that you would feel this way.
I can hear your concern in your voice.
I'm so glad you contacted us about that.
It's important that we get it fixed.
I know you've spent a lot of time on this already.
Our mistake has cost you a lot of time, Let me make it right.