(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I know you've spent a lot of time on this already.
After all this, anyone would be frustrated.
I understand how hard this is for you.
It's perfectly normal to feel frustrated in a situation like this.
What you're saying makes so much sense to me.
I can totally see why you would be upset.
I'm so glad you contacted us about that.
It makes total sense you would need some help with this.
Our mistake has cost you a lot of time, Let me make it right.
It's important that we get it fixed.
I would have a hard time with that too.
If I were in your position, I would be upset too.
I hear what you're saying.
I can hear your concern in your voice.
I understand how frustrating it must be to wait this long.
It's totally natural that you would feel this way.
