(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I can totally see why you would be upset.
It's totally natural that you would feel this way.
What you're saying makes so much sense to me.
I understand how frustrating it must be to wait this long.
It's perfectly normal to feel frustrated in a situation like this.
I know you've spent a lot of time on this already.
It's important that we get it fixed.
It makes total sense you would need some help with this.
I would have a hard time with that too.
I hear what you're saying.
I'm so glad you contacted us about that.
If I were in your position, I would be upset too.
I can hear your concern in your voice.
After all this, anyone would be frustrated.
Our mistake has cost you a lot of time, Let me make it right.
