Our mistakehas cost youa lot of time,Let me makeit right.After all this,anyonewould befrustrated.It's perfectlynormal to feelfrustrated in asituation likethis.I would havea hard timewith that too.It makes totalsense youwould needsome helpwith this.It's totallynatural thatyou wouldfeel this way.What you'resayingmakes somuch senseto me.I hearwhatyou'resaying.I can totallysee why youwould beupset.I knowyou've spenta lot of timeon thisalready.I understandhowfrustrating itmust be towait this long.If I were inyourposition, Iwould beupset too.It'simportantthat we getit fixed.I'm so gladyoucontacted usabout that.I understandhow hardthis is foryou.I can hearyourconcern inyour voice.Our mistakehas cost youa lot of time,Let me makeit right.After all this,anyonewould befrustrated.It's perfectlynormal to feelfrustrated in asituation likethis.I would havea hard timewith that too.It makes totalsense youwould needsome helpwith this.It's totallynatural thatyou wouldfeel this way.What you'resayingmakes somuch senseto me.I hearwhatyou'resaying.I can totallysee why youwould beupset.I knowyou've spenta lot of timeon thisalready.I understandhowfrustrating itmust be towait this long.If I were inyourposition, Iwould beupset too.It'simportantthat we getit fixed.I'm so gladyoucontacted usabout that.I understandhow hardthis is foryou.I can hearyourconcern inyour voice.

Positive Words - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Our mistake has cost you a lot of time, Let me make it right.
  2. After all this, anyone would be frustrated.
  3. It's perfectly normal to feel frustrated in a situation like this.
  4. I would have a hard time with that too.
  5. It makes total sense you would need some help with this.
  6. It's totally natural that you would feel this way.
  7. What you're saying makes so much sense to me.
  8. I hear what you're saying.
  9. I can totally see why you would be upset.
  10. I know you've spent a lot of time on this already.
  11. I understand how frustrating it must be to wait this long.
  12. If I were in your position, I would be upset too.
  13. It's important that we get it fixed.
  14. I'm so glad you contacted us about that.
  15. I understand how hard this is for you.
  16. I can hear your concern in your voice.