(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I would have a hard time with that too.
It's important that we get it fixed.
What you're saying makes so much sense to me.
Our mistake has cost you a lot of time, Let me make it right.
If I were in your position, I would be upset too.
I'm so glad you contacted us about that.
I understand how frustrating it must be to wait this long.
After all this, anyone would be frustrated.
I can hear your concern in your voice.
It's totally natural that you would feel this way.
It makes total sense you would need some help with this.
It's perfectly normal to feel frustrated in a situation like this.
I hear what you're saying.
I can totally see why you would be upset.
I know you've spent a lot of time on this already.