(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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It's important that we get it fixed.
After all this, anyone would be frustrated.
I can hear your concern in your voice.
I understand how hard this is for you.
I can totally see why you would be upset.
I would have a hard time with that too.
It makes total sense you would need some help with this.
I hear what you're saying.
What you're saying makes so much sense to me.
If I were in your position, I would be upset too.
Our mistake has cost you a lot of time, Let me make it right.
I know you've spent a lot of time on this already.
It's totally natural that you would feel this way.
I understand how frustrating it must be to wait this long.
I'm so glad you contacted us about that.
It's perfectly normal to feel frustrated in a situation like this.
