I can totallysee why youwould beupset.I knowyou've spenta lot of timeon thisalready.It's totallynatural thatyou wouldfeel this way.I understandhow hardthis is foryou.If I were inyourposition, Iwould beupset too.After all this,anyonewould befrustrated.I hearwhatyou'resaying.I understandhowfrustrating itmust be towait this long.It'simportantthat we getit fixed.It's perfectlynormal to feelfrustrated in asituation likethis.Our mistakehas cost youa lot of time,Let me makeit right.It makes totalsense youwould needsome helpwith this.I'm so gladyoucontacted usabout that.I can hearyourconcern inyour voice.I would havea hard timewith that too.What you'resayingmakes somuch senseto me.I can totallysee why youwould beupset.I knowyou've spenta lot of timeon thisalready.It's totallynatural thatyou wouldfeel this way.I understandhow hardthis is foryou.If I were inyourposition, Iwould beupset too.After all this,anyonewould befrustrated.I hearwhatyou'resaying.I understandhowfrustrating itmust be towait this long.It'simportantthat we getit fixed.It's perfectlynormal to feelfrustrated in asituation likethis.Our mistakehas cost youa lot of time,Let me makeit right.It makes totalsense youwould needsome helpwith this.I'm so gladyoucontacted usabout that.I can hearyourconcern inyour voice.I would havea hard timewith that too.What you'resayingmakes somuch senseto me.

Positive Words - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can totally see why you would be upset.
  2. I know you've spent a lot of time on this already.
  3. It's totally natural that you would feel this way.
  4. I understand how hard this is for you.
  5. If I were in your position, I would be upset too.
  6. After all this, anyone would be frustrated.
  7. I hear what you're saying.
  8. I understand how frustrating it must be to wait this long.
  9. It's important that we get it fixed.
  10. It's perfectly normal to feel frustrated in a situation like this.
  11. Our mistake has cost you a lot of time, Let me make it right.
  12. It makes total sense you would need some help with this.
  13. I'm so glad you contacted us about that.
  14. I can hear your concern in your voice.
  15. I would have a hard time with that too.
  16. What you're saying makes so much sense to me.