(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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After all this, anyone would be frustrated.
It's totally natural that you would feel this way.
Our mistake has cost you a lot of time, Let me make it right.
I would have a hard time with that too.
I can hear your concern in your voice.
I know you've spent a lot of time on this already.
I hear what you're saying.
I understand how frustrating it must be to wait this long.
It's important that we get it fixed.
I understand how hard this is for you.
It's perfectly normal to feel frustrated in a situation like this.
I can totally see why you would be upset.
It makes total sense you would need some help with this.
