Approved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0Caller’sname startswith a “H”likeHannukahAchievedFirst callResolutionCompleteda Call withzero HoldsGot a “Thankyou” fromsomeone inyour caseReceivedmore than50 InboundCallsTransferredcall to BMSWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasCompleted10 Outboundcalls in oneweekSent anAppeal toLeadershipExpressedWillingnessto HelpCreated acase forsomeonetrying toreach HRSSWishedsomeonea “HappyHolidays”Receiveda ThankYou froma callerAnswer anew hireQuestionUse the word“Spectacular”on a callClosed 20Cases inOne DayAsked: “MayI put you onhold” beforeholdingCreated 10SalesforceCasesbefore 10AMTransferredcall toMemberServicesAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthReceivedno FCRCoachingsall MonthSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventAfter-CallWork(ACW) <.05%Achieveda 100%QualityscoreHelped aTeammatewith a callFirst CallResolve100%Createda HelpTicketHelped aTeammatewith acaseApproved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0Caller’sname startswith a “H”likeHannukahAchievedFirst callResolutionCompleteda Call withzero HoldsGot a “Thankyou” fromsomeone inyour caseReceivedmore than50 InboundCallsTransferredcall to BMSWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasCompleted10 Outboundcalls in oneweekSent anAppeal toLeadershipExpressedWillingnessto HelpCreated acase forsomeonetrying toreach HRSSWishedsomeonea “HappyHolidays”Receiveda ThankYou froma callerAnswer anew hireQuestionUse the word“Spectacular”on a callClosed 20Cases inOne DayAsked: “MayI put you onhold” beforeholdingCreated 10SalesforceCasesbefore 10AMTransferredcall toMemberServicesAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthReceivedno FCRCoachingsall MonthSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventAfter-CallWork(ACW) <.05%Achieveda 100%QualityscoreHelped aTeammatewith a callFirst CallResolve100%Createda HelpTicketHelped aTeammatewith acase

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Approved 6 Student Life Events
  3. Achieved Agent Satisfaction of 5.0
  5. Caller’s name starts with a “H” like Hannukah
  11. Achieved First call Resolution
  13. Completed a Call with zero Holds
  16. Got a “Thank you” from someone in your case
  18. Received more than 50 Inbound Calls
  19. Transferred call to BMS
  23. Walk someone through an enrollment in PittWorx
  24. Caller’s name starts with a “C” like Christmas
  25. Completed 10 Outbound calls in one week
  26. Sent an Appeal to Leadership
  28. Expressed Willingness to Help
  30. Created a case for someone trying to reach HRSS
  34. Wished someone a “Happy Holidays”
  35. Received a Thank You from a caller
  36. Answer a new hire Question
  40. Use the word “Spectacular” on a call
  42. Closed 20 Cases in One Day
  43. Asked: “May I put you on hold” before holding
  48. Created 10 Salesforce Cases before 10 AM
  50. Transferred call to Member Services
  51. Answer a question in Teams
  52. Completed 30+ Outbound calls for the Month
  53. Received no FCR Coachings all Month
  58. Submitted 7 Adjustment Sheets
  62. Average Hold Time Less than 20 seconds
  63. Help a student submit a life event
  64. After-Call Work (ACW) < .05%
  66. Achieved a 100% Quality score
  69. Helped a Teammate with a call
  71. First Call Resolve 100%
  73. Created a Help Ticket
  74. Helped a Teammate with a case