Transferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsExpressedWillingnessto HelpClosed 20Cases inOne DayCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingWalksomeonethrough anenrollment inPittWorxAnswer aquestionin TeamsUse the word“Spectacular”on a callAfter-CallWork(ACW) <.05%Createda HelpTicketHelp astudentsubmit alife eventGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekHelped aTeammatewith a callCaller’sname startswith a “H”likeHannukahCompleted30+Outboundcalls for theMonthCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Approved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsAverageHold TimeLess than 20secondsReceiveda ThankYou froma callerSent anAppeal toLeadershipFirst CallResolve100%Answer anew hireQuestionAchievedFirst callResolutionCompleteda Call withzero HoldsHelped aTeammatewith acaseTransferredcall to BMSTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsExpressedWillingnessto HelpClosed 20Cases inOne DayCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingWalksomeonethrough anenrollment inPittWorxAnswer aquestionin TeamsUse the word“Spectacular”on a callAfter-CallWork(ACW) <.05%Createda HelpTicketHelp astudentsubmit alife eventGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekHelped aTeammatewith a callCaller’sname startswith a “H”likeHannukahCompleted30+Outboundcalls for theMonthCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Approved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsAverageHold TimeLess than 20secondsReceiveda ThankYou froma callerSent anAppeal toLeadershipFirst CallResolve100%Answer anew hireQuestionAchievedFirst callResolutionCompleteda Call withzero HoldsHelped aTeammatewith acaseTransferredcall to BMS

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  6. Transferred call to Member Services
  8. Created a case for someone trying to reach HRSS
  9. Achieved a 100% Quality score
  12. Submitted 7 Adjustment Sheets
  14. Expressed Willingness to Help
  15. Closed 20 Cases in One Day
  16. Caller’s name starts with a “C” like Christmas
  17. Asked: “May I put you on hold” before holding
  21. Walk someone through an enrollment in PittWorx
  23. Answer a question in Teams
  24. Use the word “Spectacular” on a call
  27. After-Call Work (ACW) < .05%
  28. Created a Help Ticket
  30. Help a student submit a life event
  34. Got a “Thank you” from someone in your case
  36. Received no FCR Coachings all Month
  38. Completed 10 Outbound calls in one week
  39. Helped a Teammate with a call
  41. Caller’s name starts with a “H” like Hannukah
  43. Completed 30+ Outbound calls for the Month
  46. Created 10 Salesforce Cases before 10 AM
  47. Wished someone a “Happy Holidays”
  52. Approved 6 Student Life Events
  55. Achieved Agent Satisfaction of 5.0
  57. Received more than 50 Inbound Calls
  58. Average Hold Time Less than 20 seconds
  59. Received a Thank You from a caller
  60. Sent an Appeal to Leadership
  62. First Call Resolve 100%
  66. Answer a new hire Question
  67. Achieved First call Resolution
  71. Completed a Call with zero Holds
  73. Helped a Teammate with a case
  76. Transferred call to BMS