AchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingCreateda HelpTicketReceivedmore than50 InboundCallsAnswer anew hireQuestionHelped aTeammatewith acaseExpressedWillingnessto HelpGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Created 10SalesforceCasesbefore 10AMCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Caller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Walksomeonethrough anenrollment inPittWorxCreated acase forsomeonetrying toreach HRSSSubmitted7AdjustmentSheetsAchievedFirst callResolutionTransferredcall toMemberServicesAchieveda 100%QualityscoreReceivedno FCRCoachingsall MonthCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthTransferredcall to BMSHelped aTeammatewith a callAnswer aquestionin TeamsAverageHold TimeLess than 20secondsSent anAppeal toLeadershipReceiveda ThankYou froma callerClosed 20Cases inOne DayHelp astudentsubmit alife eventApproved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingCreateda HelpTicketReceivedmore than50 InboundCallsAnswer anew hireQuestionHelped aTeammatewith acaseExpressedWillingnessto HelpGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Created 10SalesforceCasesbefore 10AMCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Caller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Walksomeonethrough anenrollment inPittWorxCreated acase forsomeonetrying toreach HRSSSubmitted7AdjustmentSheetsAchievedFirst callResolutionTransferredcall toMemberServicesAchieveda 100%QualityscoreReceivedno FCRCoachingsall MonthCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthTransferredcall to BMSHelped aTeammatewith a callAnswer aquestionin TeamsAverageHold TimeLess than 20secondsSent anAppeal toLeadershipReceiveda ThankYou froma callerClosed 20Cases inOne DayHelp astudentsubmit alife eventApproved6 StudentLifeEvents

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  3. Achieved Agent Satisfaction of 5.0
  8. Use the word “Spectacular” on a call
  12. Caller’s name starts with a “C” like Christmas
  16. Asked: “May I put you on hold” before holding
  17. Created a Help Ticket
  18. Received more than 50 Inbound Calls
  21. Answer a new hire Question
  23. Helped a Teammate with a case
  24. Expressed Willingness to Help
  27. Got a “Thank you” from someone in your case
  32. First Call Resolve 100%
  33. Created 10 Salesforce Cases before 10 AM
  35. Completed 10 Outbound calls in one week
  36. After-Call Work (ACW) < .05%
  38. Caller’s name starts with a “H” like Hannukah
  41. Wished someone a “Happy Holidays”
  42. Walk someone through an enrollment in PittWorx
  44. Created a case for someone trying to reach HRSS
  46. Submitted 7 Adjustment Sheets
  48. Achieved First call Resolution
  50. Transferred call to Member Services
  51. Achieved a 100% Quality score
  52. Received no FCR Coachings all Month
  53. Completed a Call with zero Holds
  55. Completed 30+ Outbound calls for the Month
  58. Transferred call to BMS
  61. Helped a Teammate with a call
  64. Answer a question in Teams
  66. Average Hold Time Less than 20 seconds
  68. Sent an Appeal to Leadership
  69. Received a Thank You from a caller
  70. Closed 20 Cases in One Day
  72. Help a student submit a life event
  76. Approved 6 Student Life Events