Help astudentsubmit alife eventUse the word“Spectacular”on a callWishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreAverageHold TimeLess than 20secondsApproved6 StudentLifeEventsSubmitted7AdjustmentSheetsTransferredcall toMemberServicesTransferredcall to BMSCreated 10SalesforceCasesbefore 10AMCompleteda Call withzero HoldsCreated acase forsomeonetrying toreach HRSSCompleted30+Outboundcalls for theMonthCompleted10 Outboundcalls in oneweekCaller’sname startswith a “H”likeHannukahAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Got a “Thankyou” fromsomeone inyour caseAnswer anew hireQuestionCreateda HelpTicketHelped aTeammatewith a callReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Receiveda ThankYou froma callerAnswer aquestionin TeamsExpressedWillingnessto HelpHelped aTeammatewith acaseAchievedFirst callResolutionAchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthClosed 20Cases inOne DayHelp astudentsubmit alife eventUse the word“Spectacular”on a callWishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreAverageHold TimeLess than 20secondsApproved6 StudentLifeEventsSubmitted7AdjustmentSheetsTransferredcall toMemberServicesTransferredcall to BMSCreated 10SalesforceCasesbefore 10AMCompleteda Call withzero HoldsCreated acase forsomeonetrying toreach HRSSCompleted30+Outboundcalls for theMonthCompleted10 Outboundcalls in oneweekCaller’sname startswith a “H”likeHannukahAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Got a “Thankyou” fromsomeone inyour caseAnswer anew hireQuestionCreateda HelpTicketHelped aTeammatewith a callReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Receiveda ThankYou froma callerAnswer aquestionin TeamsExpressedWillingnessto HelpHelped aTeammatewith acaseAchievedFirst callResolutionAchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthClosed 20Cases inOne Day

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  3. Help a student submit a life event
  4. Use the word “Spectacular” on a call
  7. Wished someone a “Happy Holidays”
  9. Achieved a 100% Quality score
  10. Average Hold Time Less than 20 seconds
  11. Approved 6 Student Life Events
  12. Submitted 7 Adjustment Sheets
  13. Transferred call to Member Services
  14. Transferred call to BMS
  15. Created 10 Salesforce Cases before 10 AM
  20. Completed a Call with zero Holds
  22. Created a case for someone trying to reach HRSS
  26. Completed 30+ Outbound calls for the Month
  29. Completed 10 Outbound calls in one week
  30. Caller’s name starts with a “H” like Hannukah
  34. Asked: “May I put you on hold” before holding
  35. First Call Resolve 100%
  37. Got a “Thank you” from someone in your case
  38. Answer a new hire Question
  41. Created a Help Ticket
  42. Helped a Teammate with a call
  46. Received more than 50 Inbound Calls
  47. Walk someone through an enrollment in PittWorx
  48. After-Call Work (ACW) < .05%
  49. Received a Thank You from a caller
  51. Answer a question in Teams
  55. Expressed Willingness to Help
  60. Helped a Teammate with a case
  66. Achieved First call Resolution
  68. Achieved Agent Satisfaction of 5.0
  69. Caller’s name starts with a “C” like Christmas
  71. Sent an Appeal to Leadership
  72. Received no FCR Coachings all Month
  74. Closed 20 Cases in One Day