Submitted7AdjustmentSheetsAnswer anew hireQuestionCreateda HelpTicketCompleteda Call withzero HoldsReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxWishedsomeonea “HappyHolidays”Asked: “MayI put you onhold” beforeholdingSent anAppeal toLeadershipFirst CallResolve100%Helped aTeammatewith a callAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesHelped aTeammatewith acaseApproved6 StudentLifeEventsCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Caller’sname startswith a “H”likeHannukahExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMAchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreAchievedFirst callResolutionAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthReceivedmore than50 InboundCallsTransferredcall to BMSClosed 20Cases inOne DayUse the word“Spectacular”on a callHelp astudentsubmit alife eventSubmitted7AdjustmentSheetsAnswer anew hireQuestionCreateda HelpTicketCompleteda Call withzero HoldsReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxWishedsomeonea “HappyHolidays”Asked: “MayI put you onhold” beforeholdingSent anAppeal toLeadershipFirst CallResolve100%Helped aTeammatewith a callAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesHelped aTeammatewith acaseApproved6 StudentLifeEventsCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Caller’sname startswith a “H”likeHannukahExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMAchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreAchievedFirst callResolutionAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthReceivedmore than50 InboundCallsTransferredcall to BMSClosed 20Cases inOne DayUse the word“Spectacular”on a callHelp astudentsubmit alife event

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Submitted 7 Adjustment Sheets
  3. Answer a new hire Question
  4. Created a Help Ticket
  8. Completed a Call with zero Holds
  12. Received a Thank You from a caller
  13. Walk someone through an enrollment in PittWorx
  14. Wished someone a “Happy Holidays”
  19. Asked: “May I put you on hold” before holding
  20. Sent an Appeal to Leadership
  22. First Call Resolve 100%
  25. Helped a Teammate with a call
  27. Average Hold Time Less than 20 seconds
  29. Created a case for someone trying to reach HRSS
  30. Got a “Thank you” from someone in your case
  31. Received no FCR Coachings all Month
  32. Transferred call to Member Services
  34. Helped a Teammate with a case
  36. Approved 6 Student Life Events
  39. Completed 10 Outbound calls in one week
  42. After-Call Work (ACW) < .05%
  43. Caller’s name starts with a “H” like Hannukah
  47. Expressed Willingness to Help
  48. Created 10 Salesforce Cases before 10 AM
  49. Achieved Agent Satisfaction of 5.0
  51. Caller’s name starts with a “C” like Christmas
  56. Achieved a 100% Quality score
  57. Achieved First call Resolution
  59. Answer a question in Teams
  66. Completed 30+ Outbound calls for the Month
  67. Received more than 50 Inbound Calls
  69. Transferred call to BMS
  71. Closed 20 Cases in One Day
  72. Use the word “Spectacular” on a call
  73. Help a student submit a life event