Createda HelpTicketHelp astudentsubmit alife eventCaller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipTransferredcall toMemberServicesAchieveda 100%QualityscoreCompleted30+Outboundcalls for theMonthCreated 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsAfter-CallWork(ACW) <.05%Receivedmore than50 InboundCallsGot a “Thankyou” fromsomeone inyour caseUse the word“Spectacular”on a callAnswer aquestionin TeamsSubmitted7AdjustmentSheetsTransferredcall to BMSAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Asked: “MayI put you onhold” beforeholdingFirst CallResolve100%ExpressedWillingnessto HelpHelped aTeammatewith acaseCaller’sname startswith a “H”likeHannukahCreated acase forsomeonetrying toreach HRSSHelped aTeammatewith a callAnswer anew hireQuestionApproved6 StudentLifeEventsCompleteda Call withzero HoldsClosed 20Cases inOne DayAchievedAgentSatisfactionof 5.0Completed10 Outboundcalls in oneweekWalksomeonethrough anenrollment inPittWorxReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerCreateda HelpTicketHelp astudentsubmit alife eventCaller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipTransferredcall toMemberServicesAchieveda 100%QualityscoreCompleted30+Outboundcalls for theMonthCreated 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsAfter-CallWork(ACW) <.05%Receivedmore than50 InboundCallsGot a “Thankyou” fromsomeone inyour caseUse the word“Spectacular”on a callAnswer aquestionin TeamsSubmitted7AdjustmentSheetsTransferredcall to BMSAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Asked: “MayI put you onhold” beforeholdingFirst CallResolve100%ExpressedWillingnessto HelpHelped aTeammatewith acaseCaller’sname startswith a “H”likeHannukahCreated acase forsomeonetrying toreach HRSSHelped aTeammatewith a callAnswer anew hireQuestionApproved6 StudentLifeEventsCompleteda Call withzero HoldsClosed 20Cases inOne DayAchievedAgentSatisfactionof 5.0Completed10 Outboundcalls in oneweekWalksomeonethrough anenrollment inPittWorxReceivedno FCRCoachingsall MonthReceiveda ThankYou froma caller

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a Help Ticket
  3. Help a student submit a life event
  6. Caller’s name starts with a “C” like Christmas
  9. Sent an Appeal to Leadership
  10. Transferred call to Member Services
  15. Achieved a 100% Quality score
  18. Completed 30+ Outbound calls for the Month
  19. Created 10 Salesforce Cases before 10 AM
  21. Average Hold Time Less than 20 seconds
  22. After-Call Work (ACW) < .05%
  23. Received more than 50 Inbound Calls
  27. Got a “Thank you” from someone in your case
  29. Use the word “Spectacular” on a call
  32. Answer a question in Teams
  33. Submitted 7 Adjustment Sheets
  34. Transferred call to BMS
  37. Achieved First call Resolution
  39. Wished someone a “Happy Holidays”
  40. Asked: “May I put you on hold” before holding
  41. First Call Resolve 100%
  45. Expressed Willingness to Help
  46. Helped a Teammate with a case
  47. Caller’s name starts with a “H” like Hannukah
  48. Created a case for someone trying to reach HRSS
  52. Helped a Teammate with a call
  55. Answer a new hire Question
  58. Approved 6 Student Life Events
  59. Completed a Call with zero Holds
  61. Closed 20 Cases in One Day
  65. Achieved Agent Satisfaction of 5.0
  66. Completed 10 Outbound calls in one week
  68. Walk someone through an enrollment in PittWorx
  71. Received no FCR Coachings all Month
  74. Received a Thank You from a caller