Answer aquestionin TeamsGot a “Thankyou” fromsomeone inyour caseClosed 20Cases inOne DayAchievedAgentSatisfactionof 5.0Receiveda ThankYou froma callerWishedsomeonea “HappyHolidays”Use the word“Spectacular”on a callApproved6 StudentLifeEventsSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahCompleteda Call withzero HoldsAchieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSExpressedWillingnessto HelpAfter-CallWork(ACW) <.05%AchievedFirst callResolutionCaller’sname startswith a “C”likeChristmasTransferredcall toMemberServicesAnswer anew hireQuestionHelped aTeammatewith a callAverageHold TimeLess than 20secondsHelped aTeammatewith acaseReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekFirst CallResolve100%Asked: “MayI put you onhold” beforeholdingReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthCreateda HelpTicketTransferredcall to BMSSent anAppeal toLeadershipHelp astudentsubmit alife eventAnswer aquestionin TeamsGot a “Thankyou” fromsomeone inyour caseClosed 20Cases inOne DayAchievedAgentSatisfactionof 5.0Receiveda ThankYou froma callerWishedsomeonea “HappyHolidays”Use the word“Spectacular”on a callApproved6 StudentLifeEventsSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahCompleteda Call withzero HoldsAchieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSExpressedWillingnessto HelpAfter-CallWork(ACW) <.05%AchievedFirst callResolutionCaller’sname startswith a “C”likeChristmasTransferredcall toMemberServicesAnswer anew hireQuestionHelped aTeammatewith a callAverageHold TimeLess than 20secondsHelped aTeammatewith acaseReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekFirst CallResolve100%Asked: “MayI put you onhold” beforeholdingReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthCreateda HelpTicketTransferredcall to BMSSent anAppeal toLeadershipHelp astudentsubmit alife event

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in Teams
  3. Got a “Thank you” from someone in your case
  6. Closed 20 Cases in One Day
  7. Achieved Agent Satisfaction of 5.0
  10. Received a Thank You from a caller
  11. Wished someone a “Happy Holidays”
  14. Use the word “Spectacular” on a call
  15. Approved 6 Student Life Events
  18. Submitted 7 Adjustment Sheets
  19. Caller’s name starts with a “H” like Hannukah
  21. Completed a Call with zero Holds
  32. Achieved a 100% Quality score
  34. Created 10 Salesforce Cases before 10 AM
  35. Created a case for someone trying to reach HRSS
  36. Expressed Willingness to Help
  41. After-Call Work (ACW) < .05%
  42. Achieved First call Resolution
  46. Caller’s name starts with a “C” like Christmas
  48. Transferred call to Member Services
  53. Answer a new hire Question
  54. Helped a Teammate with a call
  55. Average Hold Time Less than 20 seconds
  56. Helped a Teammate with a case
  57. Received no FCR Coachings all Month
  58. Completed 10 Outbound calls in one week
  59. First Call Resolve 100%
  60. Asked: “May I put you on hold” before holding
  61. Received more than 50 Inbound Calls
  63. Walk someone through an enrollment in PittWorx
  68. Completed 30+ Outbound calls for the Month
  69. Created a Help Ticket
  72. Transferred call to BMS
  75. Sent an Appeal to Leadership
  76. Help a student submit a life event