First CallResolve100%Helped aTeammatewith acaseCaller’sname startswith a “C”likeChristmasAchievedAgentSatisfactionof 5.0Got a “Thankyou” fromsomeone inyour caseCompleted10 Outboundcalls in oneweekClosed 20Cases inOne DayReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxCreateda HelpTicketTransferredcall toMemberServicesAnswer aquestionin TeamsWishedsomeonea “HappyHolidays”Created 10SalesforceCasesbefore 10AMExpressedWillingnessto HelpAchieveda 100%QualityscoreAverageHold TimeLess than 20secondsApproved6 StudentLifeEventsHelp astudentsubmit alife eventHelped aTeammatewith a callCaller’sname startswith a “H”likeHannukahCompleted30+Outboundcalls for theMonthReceivedno FCRCoachingsall MonthAfter-CallWork(ACW) <.05%Asked: “MayI put you onhold” beforeholdingSubmitted7AdjustmentSheetsAnswer anew hireQuestionTransferredcall to BMSUse the word“Spectacular”on a callCompleteda Call withzero HoldsCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsSent anAppeal toLeadershipAchievedFirst callResolutionFirst CallResolve100%Helped aTeammatewith acaseCaller’sname startswith a “C”likeChristmasAchievedAgentSatisfactionof 5.0Got a “Thankyou” fromsomeone inyour caseCompleted10 Outboundcalls in oneweekClosed 20Cases inOne DayReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxCreateda HelpTicketTransferredcall toMemberServicesAnswer aquestionin TeamsWishedsomeonea “HappyHolidays”Created 10SalesforceCasesbefore 10AMExpressedWillingnessto HelpAchieveda 100%QualityscoreAverageHold TimeLess than 20secondsApproved6 StudentLifeEventsHelp astudentsubmit alife eventHelped aTeammatewith a callCaller’sname startswith a “H”likeHannukahCompleted30+Outboundcalls for theMonthReceivedno FCRCoachingsall MonthAfter-CallWork(ACW) <.05%Asked: “MayI put you onhold” beforeholdingSubmitted7AdjustmentSheetsAnswer anew hireQuestionTransferredcall to BMSUse the word“Spectacular”on a callCompleteda Call withzero HoldsCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsSent anAppeal toLeadershipAchievedFirst callResolution

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolve 100%
  3. Helped a Teammate with a case
  4. Caller’s name starts with a “C” like Christmas
  5. Achieved Agent Satisfaction of 5.0
  8. Got a “Thank you” from someone in your case
  10. Completed 10 Outbound calls in one week
  11. Closed 20 Cases in One Day
  12. Received a Thank You from a caller
  14. Walk someone through an enrollment in PittWorx
  15. Created a Help Ticket
  21. Transferred call to Member Services
  22. Answer a question in Teams
  28. Wished someone a “Happy Holidays”
  32. Created 10 Salesforce Cases before 10 AM
  34. Expressed Willingness to Help
  38. Achieved a 100% Quality score
  39. Average Hold Time Less than 20 seconds
  41. Approved 6 Student Life Events
  43. Help a student submit a life event
  45. Helped a Teammate with a call
  46. Caller’s name starts with a “H” like Hannukah
  48. Completed 30+ Outbound calls for the Month
  51. Received no FCR Coachings all Month
  52. After-Call Work (ACW) < .05%
  53. Asked: “May I put you on hold” before holding
  54. Submitted 7 Adjustment Sheets
  58. Answer a new hire Question
  59. Transferred call to BMS
  63. Use the word “Spectacular” on a call
  69. Completed a Call with zero Holds
  70. Created a case for someone trying to reach HRSS
  72. Received more than 50 Inbound Calls
  74. Sent an Appeal to Leadership
  75. Achieved First call Resolution