Caller’sname startswith a “C”likeChristmasWalksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthReceivedmore than50 InboundCallsCreated acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventAnswer aquestionin TeamsCreated 10SalesforceCasesbefore 10AMTransferredcall to BMSUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingAverageHold TimeLess than 20secondsCompleteda Call withzero HoldsAchievedAgentSatisfactionof 5.0Receiveda ThankYou froma callerApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Transferredcall toMemberServicesClosed 20Cases inOne DayAchievedFirst callResolutionSent anAppeal toLeadershipAnswer anew hireQuestionCreateda HelpTicketAfter-CallWork(ACW) <.05%Helped aTeammatewith a callAchieveda 100%QualityscoreWishedsomeonea “HappyHolidays”Submitted7AdjustmentSheetsReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseCaller’sname startswith a “C”likeChristmasWalksomeonethrough anenrollment inPittWorxCompleted30+Outboundcalls for theMonthReceivedmore than50 InboundCallsCreated acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventAnswer aquestionin TeamsCreated 10SalesforceCasesbefore 10AMTransferredcall to BMSUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingAverageHold TimeLess than 20secondsCompleteda Call withzero HoldsAchievedAgentSatisfactionof 5.0Receiveda ThankYou froma callerApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Transferredcall toMemberServicesClosed 20Cases inOne DayAchievedFirst callResolutionSent anAppeal toLeadershipAnswer anew hireQuestionCreateda HelpTicketAfter-CallWork(ACW) <.05%Helped aTeammatewith a callAchieveda 100%QualityscoreWishedsomeonea “HappyHolidays”Submitted7AdjustmentSheetsReceivedno FCRCoachingsall MonthHelped aTeammatewith acase

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Caller’s name starts with a “C” like Christmas
  3. Walk someone through an enrollment in PittWorx
  4. Completed 30+ Outbound calls for the Month
  6. Received more than 50 Inbound Calls
  9. Created a case for someone trying to reach HRSS
  10. Completed 10 Outbound calls in one week
  12. Help a student submit a life event
  14. Answer a question in Teams
  16. Created 10 Salesforce Cases before 10 AM
  18. Transferred call to BMS
  20. Use the word “Spectacular” on a call
  21. Caller’s name starts with a “H” like Hannukah
  24. Expressed Willingness to Help
  27. Asked: “May I put you on hold” before holding
  28. Average Hold Time Less than 20 seconds
  29. Completed a Call with zero Holds
  31. Achieved Agent Satisfaction of 5.0
  32. Received a Thank You from a caller
  36. Approved 6 Student Life Events
  39. Got a “Thank you” from someone in your case
  41. First Call Resolve 100%
  42. Transferred call to Member Services
  44. Closed 20 Cases in One Day
  46. Achieved First call Resolution
  50. Sent an Appeal to Leadership
  51. Answer a new hire Question
  54. Created a Help Ticket
  61. After-Call Work (ACW) < .05%
  62. Helped a Teammate with a call
  63. Achieved a 100% Quality score
  69. Wished someone a “Happy Holidays”
  71. Submitted 7 Adjustment Sheets
  72. Received no FCR Coachings all Month
  76. Helped a Teammate with a case