Transferredcall to BMSSent anAppeal toLeadershipFirst CallResolve100%AverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMReceiveda ThankYou froma callerGot a “Thankyou” fromsomeone inyour caseAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayAfter-CallWork(ACW) <.05%Createda HelpTicketReceivedmore than50 InboundCallsCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionTransferredcall toMemberServicesCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthCompleted10 Outboundcalls in oneweekReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseExpressedWillingnessto HelpCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingAchievedAgentSatisfactionof 5.0Submitted7AdjustmentSheetsWalksomeonethrough anenrollment inPittWorxApproved6 StudentLifeEventsAchieveda 100%QualityscoreAnswer aquestionin TeamsUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahHelp astudentsubmit alife eventHelped aTeammatewith a callTransferredcall to BMSSent anAppeal toLeadershipFirst CallResolve100%AverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMReceiveda ThankYou froma callerGot a “Thankyou” fromsomeone inyour caseAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayAfter-CallWork(ACW) <.05%Createda HelpTicketReceivedmore than50 InboundCallsCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionTransferredcall toMemberServicesCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthCompleted10 Outboundcalls in oneweekReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseExpressedWillingnessto HelpCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingAchievedAgentSatisfactionof 5.0Submitted7AdjustmentSheetsWalksomeonethrough anenrollment inPittWorxApproved6 StudentLifeEventsAchieveda 100%QualityscoreAnswer aquestionin TeamsUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahHelp astudentsubmit alife eventHelped aTeammatewith a call

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred call to BMS
  3. Sent an Appeal to Leadership
  8. First Call Resolve 100%
  10. Average Hold Time Less than 20 seconds
  14. Created 10 Salesforce Cases before 10 AM
  17. Received a Thank You from a caller
  18. Got a “Thank you” from someone in your case
  19. Achieved First call Resolution
  20. Wished someone a “Happy Holidays”
  21. Closed 20 Cases in One Day
  23. After-Call Work (ACW) < .05%
  24. Created a Help Ticket
  26. Received more than 50 Inbound Calls
  31. Created a case for someone trying to reach HRSS
  33. Answer a new hire Question
  35. Transferred call to Member Services
  38. Completed a Call with zero Holds
  41. Completed 30+ Outbound calls for the Month
  42. Completed 10 Outbound calls in one week
  43. Received no FCR Coachings all Month
  45. Helped a Teammate with a case
  47. Expressed Willingness to Help
  48. Caller’s name starts with a “C” like Christmas
  49. Asked: “May I put you on hold” before holding
  50. Achieved Agent Satisfaction of 5.0
  54. Submitted 7 Adjustment Sheets
  57. Walk someone through an enrollment in PittWorx
  58. Approved 6 Student Life Events
  65. Achieved a 100% Quality score
  67. Answer a question in Teams
  70. Use the word “Spectacular” on a call
  72. Caller’s name starts with a “H” like Hannukah
  73. Help a student submit a life event
  76. Helped a Teammate with a call