Got a “Thankyou” fromsomeone inyour caseReceivedmore than50 InboundCallsAchievedFirst callResolutionHelped aTeammatewith acaseAsked: “MayI put you onhold” beforeholdingHelped aTeammatewith a callSent anAppeal toLeadershipCompleted30+Outboundcalls for theMonthAverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasUse the word“Spectacular”on a callAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsCompleteda Call withzero HoldsAnswer aquestionin TeamsTransferredcall toMemberServicesAnswer anew hireQuestionHelp astudentsubmit alife eventExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0After-CallWork(ACW) <.05%Receivedno FCRCoachingsall MonthReceiveda ThankYou froma callerCompleted10 Outboundcalls in oneweekCreateda HelpTicketWishedsomeonea “HappyHolidays”Caller’sname startswith a “H”likeHannukahCreated acase forsomeonetrying toreach HRSSTransferredcall to BMSCreated 10SalesforceCasesbefore 10AMFirst CallResolve100%Walksomeonethrough anenrollment inPittWorxClosed 20Cases inOne DayApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseReceivedmore than50 InboundCallsAchievedFirst callResolutionHelped aTeammatewith acaseAsked: “MayI put you onhold” beforeholdingHelped aTeammatewith a callSent anAppeal toLeadershipCompleted30+Outboundcalls for theMonthAverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasUse the word“Spectacular”on a callAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsCompleteda Call withzero HoldsAnswer aquestionin TeamsTransferredcall toMemberServicesAnswer anew hireQuestionHelp astudentsubmit alife eventExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0After-CallWork(ACW) <.05%Receivedno FCRCoachingsall MonthReceiveda ThankYou froma callerCompleted10 Outboundcalls in oneweekCreateda HelpTicketWishedsomeonea “HappyHolidays”Caller’sname startswith a “H”likeHannukahCreated acase forsomeonetrying toreach HRSSTransferredcall to BMSCreated 10SalesforceCasesbefore 10AMFirst CallResolve100%Walksomeonethrough anenrollment inPittWorxClosed 20Cases inOne DayApproved6 StudentLifeEvents

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  9. Got a “Thank you” from someone in your case
  10. Received more than 50 Inbound Calls
  17. Achieved First call Resolution
  18. Helped a Teammate with a case
  20. Asked: “May I put you on hold” before holding
  21. Helped a Teammate with a call
  23. Sent an Appeal to Leadership
  24. Completed 30+ Outbound calls for the Month
  26. Average Hold Time Less than 20 seconds
  27. Caller’s name starts with a “C” like Christmas
  28. Use the word “Spectacular” on a call
  29. Achieved a 100% Quality score
  33. Submitted 7 Adjustment Sheets
  36. Completed a Call with zero Holds
  38. Answer a question in Teams
  39. Transferred call to Member Services
  40. Answer a new hire Question
  43. Help a student submit a life event
  45. Expressed Willingness to Help
  48. Achieved Agent Satisfaction of 5.0
  53. After-Call Work (ACW) < .05%
  54. Received no FCR Coachings all Month
  55. Received a Thank You from a caller
  56. Completed 10 Outbound calls in one week
  58. Created a Help Ticket
  62. Wished someone a “Happy Holidays”
  63. Caller’s name starts with a “H” like Hannukah
  64. Created a case for someone trying to reach HRSS
  66. Transferred call to BMS
  68. Created 10 Salesforce Cases before 10 AM
  69. First Call Resolve 100%
  71. Walk someone through an enrollment in PittWorx
  75. Closed 20 Cases in One Day
  76. Approved 6 Student Life Events