Wishedsomeonea “HappyHolidays”AchievedAgentSatisfactionof 5.0Helped aTeammatewith a callCompleteda Call withzero HoldsHelp astudentsubmit alife eventAverageHold TimeLess than 20secondsTransferredcall to BMSCompleted10 Outboundcalls in oneweekExpressedWillingnessto HelpCreateda HelpTicketReceiveda ThankYou froma callerAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Sent anAppeal toLeadershipClosed 20Cases inOne DayAchievedFirst callResolutionAnswer anew hireQuestionApproved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingReceivedmore than50 InboundCallsHelped aTeammatewith acaseCompleted30+Outboundcalls for theMonthUse the word“Spectacular”on a callFirst CallResolve100%Transferredcall toMemberServicesSubmitted7AdjustmentSheetsCreated acase forsomeonetrying toreach HRSSCaller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreWalksomeonethrough anenrollment inPittWorxGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthCaller’sname startswith a “H”likeHannukahCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”AchievedAgentSatisfactionof 5.0Helped aTeammatewith a callCompleteda Call withzero HoldsHelp astudentsubmit alife eventAverageHold TimeLess than 20secondsTransferredcall to BMSCompleted10 Outboundcalls in oneweekExpressedWillingnessto HelpCreateda HelpTicketReceiveda ThankYou froma callerAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Sent anAppeal toLeadershipClosed 20Cases inOne DayAchievedFirst callResolutionAnswer anew hireQuestionApproved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingReceivedmore than50 InboundCallsHelped aTeammatewith acaseCompleted30+Outboundcalls for theMonthUse the word“Spectacular”on a callFirst CallResolve100%Transferredcall toMemberServicesSubmitted7AdjustmentSheetsCreated acase forsomeonetrying toreach HRSSCaller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreWalksomeonethrough anenrollment inPittWorxGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthCaller’sname startswith a “H”likeHannukahCreated 10SalesforceCasesbefore 10AM

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  5. Wished someone a “Happy Holidays”
  6. Achieved Agent Satisfaction of 5.0
  9. Helped a Teammate with a call
  16. Completed a Call with zero Holds
  19. Help a student submit a life event
  20. Average Hold Time Less than 20 seconds
  22. Transferred call to BMS
  23. Completed 10 Outbound calls in one week
  24. Expressed Willingness to Help
  25. Created a Help Ticket
  26. Received a Thank You from a caller
  27. Answer a question in Teams
  29. After-Call Work (ACW) < .05%
  30. Sent an Appeal to Leadership
  34. Closed 20 Cases in One Day
  38. Achieved First call Resolution
  40. Answer a new hire Question
  41. Approved 6 Student Life Events
  42. Asked: “May I put you on hold” before holding
  43. Received more than 50 Inbound Calls
  44. Helped a Teammate with a case
  46. Completed 30+ Outbound calls for the Month
  53. Use the word “Spectacular” on a call
  56. First Call Resolve 100%
  58. Transferred call to Member Services
  60. Submitted 7 Adjustment Sheets
  63. Created a case for someone trying to reach HRSS
  65. Caller’s name starts with a “C” like Christmas
  66. Achieved a 100% Quality score
  67. Walk someone through an enrollment in PittWorx
  68. Got a “Thank you” from someone in your case
  71. Received no FCR Coachings all Month
  72. Caller’s name starts with a “H” like Hannukah
  74. Created 10 Salesforce Cases before 10 AM