Completed10 Outboundcalls in oneweekApproved6 StudentLifeEventsTransferredcall to BMSUse the word“Spectacular”on a callCreateda HelpTicketCompleted30+Outboundcalls for theMonthWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingAnswer aquestionin TeamsCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseTransferredcall toMemberServicesHelp astudentsubmit alife eventCaller’sname startswith a “H”likeHannukahAchieveda 100%QualityscoreAchievedFirst callResolutionSent anAppeal toLeadershipAnswer anew hireQuestionAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Receiveda ThankYou froma callerHelped aTeammatewith acaseSubmitted7AdjustmentSheetsExpressedWillingnessto HelpCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsFirst CallResolve100%Receivedno FCRCoachingsall MonthAchievedAgentSatisfactionof 5.0Completeda Call withzero HoldsClosed 20Cases inOne DayCompleted10 Outboundcalls in oneweekApproved6 StudentLifeEventsTransferredcall to BMSUse the word“Spectacular”on a callCreateda HelpTicketCompleted30+Outboundcalls for theMonthWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingAnswer aquestionin TeamsCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseTransferredcall toMemberServicesHelp astudentsubmit alife eventCaller’sname startswith a “H”likeHannukahAchieveda 100%QualityscoreAchievedFirst callResolutionSent anAppeal toLeadershipAnswer anew hireQuestionAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Receiveda ThankYou froma callerHelped aTeammatewith acaseSubmitted7AdjustmentSheetsExpressedWillingnessto HelpCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsFirst CallResolve100%Receivedno FCRCoachingsall MonthAchievedAgentSatisfactionof 5.0Completeda Call withzero HoldsClosed 20Cases inOne Day

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  3. Completed 10 Outbound calls in one week
  5. Approved 6 Student Life Events
  7. Transferred call to BMS
  8. Use the word “Spectacular” on a call
  17. Created a Help Ticket
  19. Completed 30+ Outbound calls for the Month
  20. Walk someone through an enrollment in PittWorx
  23. Asked: “May I put you on hold” before holding
  24. Answer a question in Teams
  26. Caller’s name starts with a “C” like Christmas
  27. Helped a Teammate with a call
  29. Got a “Thank you” from someone in your case
  35. Transferred call to Member Services
  36. Help a student submit a life event
  37. Caller’s name starts with a “H” like Hannukah
  39. Achieved a 100% Quality score
  40. Achieved First call Resolution
  42. Sent an Appeal to Leadership
  44. Answer a new hire Question
  45. After-Call Work (ACW) < .05%
  46. Average Hold Time Less than 20 seconds
  48. Created 10 Salesforce Cases before 10 AM
  49. Wished someone a “Happy Holidays”
  53. Received a Thank You from a caller
  54. Helped a Teammate with a case
  61. Submitted 7 Adjustment Sheets
  63. Expressed Willingness to Help
  67. Created a case for someone trying to reach HRSS
  69. Received more than 50 Inbound Calls
  70. First Call Resolve 100%
  73. Received no FCR Coachings all Month
  74. Achieved Agent Satisfaction of 5.0
  75. Completed a Call with zero Holds
  76. Closed 20 Cases in One Day