Helped aTeammatewith acaseAsked: “MayI put you onhold” beforeholdingCreated acase forsomeonetrying toreach HRSSAverageHold TimeLess than 20secondsWalksomeonethrough anenrollment inPittWorxReceivedmore than50 InboundCallsUse the word“Spectacular”on a callAchievedFirst callResolutionAchieveda 100%QualityscoreTransferredcall toMemberServicesSubmitted7AdjustmentSheetsAchievedAgentSatisfactionof 5.0ExpressedWillingnessto HelpCaller’sname startswith a “C”likeChristmasGot a “Thankyou” fromsomeone inyour caseWishedsomeonea “HappyHolidays”Completed30+Outboundcalls for theMonthCreated 10SalesforceCasesbefore 10AMSent anAppeal toLeadershipCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Caller’sname startswith a “H”likeHannukahFirst CallResolve100%Receiveda ThankYou froma callerAnswer anew hireQuestionClosed 20Cases inOne DayCompleteda Call withzero HoldsApproved6 StudentLifeEventsReceivedno FCRCoachingsall MonthCreateda HelpTicketHelp astudentsubmit alife eventHelped aTeammatewith a callTransferredcall to BMSAnswer aquestionin TeamsHelped aTeammatewith acaseAsked: “MayI put you onhold” beforeholdingCreated acase forsomeonetrying toreach HRSSAverageHold TimeLess than 20secondsWalksomeonethrough anenrollment inPittWorxReceivedmore than50 InboundCallsUse the word“Spectacular”on a callAchievedFirst callResolutionAchieveda 100%QualityscoreTransferredcall toMemberServicesSubmitted7AdjustmentSheetsAchievedAgentSatisfactionof 5.0ExpressedWillingnessto HelpCaller’sname startswith a “C”likeChristmasGot a “Thankyou” fromsomeone inyour caseWishedsomeonea “HappyHolidays”Completed30+Outboundcalls for theMonthCreated 10SalesforceCasesbefore 10AMSent anAppeal toLeadershipCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Caller’sname startswith a “H”likeHannukahFirst CallResolve100%Receiveda ThankYou froma callerAnswer anew hireQuestionClosed 20Cases inOne DayCompleteda Call withzero HoldsApproved6 StudentLifeEventsReceivedno FCRCoachingsall MonthCreateda HelpTicketHelp astudentsubmit alife eventHelped aTeammatewith a callTransferredcall to BMSAnswer aquestionin Teams

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  6. Helped a Teammate with a case
  7. Asked: “May I put you on hold” before holding
  8. Created a case for someone trying to reach HRSS
  10. Average Hold Time Less than 20 seconds
  11. Walk someone through an enrollment in PittWorx
  14. Received more than 50 Inbound Calls
  15. Use the word “Spectacular” on a call
  17. Achieved First call Resolution
  22. Achieved a 100% Quality score
  23. Transferred call to Member Services
  24. Submitted 7 Adjustment Sheets
  28. Achieved Agent Satisfaction of 5.0
  29. Expressed Willingness to Help
  33. Caller’s name starts with a “C” like Christmas
  34. Got a “Thank you” from someone in your case
  36. Wished someone a “Happy Holidays”
  39. Completed 30+ Outbound calls for the Month
  42. Created 10 Salesforce Cases before 10 AM
  44. Sent an Appeal to Leadership
  46. Completed 10 Outbound calls in one week
  49. After-Call Work (ACW) < .05%
  51. Caller’s name starts with a “H” like Hannukah
  55. First Call Resolve 100%
  56. Received a Thank You from a caller
  57. Answer a new hire Question
  60. Closed 20 Cases in One Day
  61. Completed a Call with zero Holds
  63. Approved 6 Student Life Events
  64. Received no FCR Coachings all Month
  66. Created a Help Ticket
  67. Help a student submit a life event
  68. Helped a Teammate with a call
  70. Transferred call to BMS
  76. Answer a question in Teams