AverageHold TimeLess than 20secondsHelp astudentsubmit alife eventAnswer anew hireQuestionSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Caller’sname startswith a “H”likeHannukahSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthTransferredcall to BMSCompleted30+Outboundcalls for theMonthReceiveda ThankYou froma callerAchievedFirst callResolutionWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingCompleteda Call withzero HoldsReceivedmore than50 InboundCallsAchieveda 100%QualityscoreExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsAchievedAgentSatisfactionof 5.0Closed 20Cases inOne DayHelped aTeammatewith a callUse the word“Spectacular”on a callFirst CallResolve100%After-CallWork(ACW) <.05%Createda HelpTicketCaller’sname startswith a “C”likeChristmasApproved6 StudentLifeEventsTransferredcall toMemberServicesCompleted10 Outboundcalls in oneweekHelped aTeammatewith acaseGot a “Thankyou” fromsomeone inyour caseAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventAnswer anew hireQuestionSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Caller’sname startswith a “H”likeHannukahSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthTransferredcall to BMSCompleted30+Outboundcalls for theMonthReceiveda ThankYou froma callerAchievedFirst callResolutionWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingCompleteda Call withzero HoldsReceivedmore than50 InboundCallsAchieveda 100%QualityscoreExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsAchievedAgentSatisfactionof 5.0Closed 20Cases inOne DayHelped aTeammatewith a callUse the word“Spectacular”on a callFirst CallResolve100%After-CallWork(ACW) <.05%Createda HelpTicketCaller’sname startswith a “C”likeChristmasApproved6 StudentLifeEventsTransferredcall toMemberServicesCompleted10 Outboundcalls in oneweekHelped aTeammatewith acaseGot a “Thankyou” fromsomeone inyour case

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Average Hold Time Less than 20 seconds
  4. Help a student submit a life event
  5. Answer a new hire Question
  7. Submitted 7 Adjustment Sheets
  9. Wished someone a “Happy Holidays”
  14. Caller’s name starts with a “H” like Hannukah
  15. Sent an Appeal to Leadership
  16. Received no FCR Coachings all Month
  18. Transferred call to BMS
  20. Completed 30+ Outbound calls for the Month
  21. Received a Thank You from a caller
  23. Achieved First call Resolution
  25. Walk someone through an enrollment in PittWorx
  30. Asked: “May I put you on hold” before holding
  32. Completed a Call with zero Holds
  37. Received more than 50 Inbound Calls
  39. Achieved a 100% Quality score
  41. Expressed Willingness to Help
  42. Created 10 Salesforce Cases before 10 AM
  44. Created a case for someone trying to reach HRSS
  48. Answer a question in Teams
  51. Achieved Agent Satisfaction of 5.0
  52. Closed 20 Cases in One Day
  53. Helped a Teammate with a call
  56. Use the word “Spectacular” on a call
  57. First Call Resolve 100%
  59. After-Call Work (ACW) < .05%
  60. Created a Help Ticket
  61. Caller’s name starts with a “C” like Christmas
  65. Approved 6 Student Life Events
  66. Transferred call to Member Services
  70. Completed 10 Outbound calls in one week
  75. Helped a Teammate with a case
  76. Got a “Thank you” from someone in your case