Completed30+Outboundcalls for theMonthCompleteda Call withzero HoldsCaller’sname startswith a “H”likeHannukahAnswer anew hireQuestionTransferredcall to BMSReceiveda ThankYou froma callerAverageHold TimeLess than 20secondsExpressedWillingnessto HelpWishedsomeonea “HappyHolidays”Got a “Thankyou” fromsomeone inyour caseAnswer aquestionin TeamsFirst CallResolve100%AchievedFirst callResolutionCreated 10SalesforceCasesbefore 10AMHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekApproved6 StudentLifeEventsTransferredcall toMemberServicesSent anAppeal toLeadershipAsked: “MayI put you onhold” beforeholdingClosed 20Cases inOne DayHelped aTeammatewith a callReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Submitted7AdjustmentSheetsCaller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreUse the word“Spectacular”on a callCreated acase forsomeonetrying toreach HRSSCreateda HelpTicketAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsCompleted30+Outboundcalls for theMonthCompleteda Call withzero HoldsCaller’sname startswith a “H”likeHannukahAnswer anew hireQuestionTransferredcall to BMSReceiveda ThankYou froma callerAverageHold TimeLess than 20secondsExpressedWillingnessto HelpWishedsomeonea “HappyHolidays”Got a “Thankyou” fromsomeone inyour caseAnswer aquestionin TeamsFirst CallResolve100%AchievedFirst callResolutionCreated 10SalesforceCasesbefore 10AMHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekApproved6 StudentLifeEventsTransferredcall toMemberServicesSent anAppeal toLeadershipAsked: “MayI put you onhold” beforeholdingClosed 20Cases inOne DayHelped aTeammatewith a callReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Submitted7AdjustmentSheetsCaller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreUse the word“Spectacular”on a callCreated acase forsomeonetrying toreach HRSSCreateda HelpTicketAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCalls

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Completed 30+ Outbound calls for the Month
  3. Completed a Call with zero Holds
  9. Caller’s name starts with a “H” like Hannukah
  15. Answer a new hire Question
  19. Transferred call to BMS
  20. Received a Thank You from a caller
  21. Average Hold Time Less than 20 seconds
  24. Expressed Willingness to Help
  28. Wished someone a “Happy Holidays”
  33. Got a “Thank you” from someone in your case
  34. Answer a question in Teams
  36. First Call Resolve 100%
  38. Achieved First call Resolution
  40. Created 10 Salesforce Cases before 10 AM
  41. Help a student submit a life event
  43. Completed 10 Outbound calls in one week
  44. Approved 6 Student Life Events
  47. Transferred call to Member Services
  48. Sent an Appeal to Leadership
  49. Asked: “May I put you on hold” before holding
  50. Closed 20 Cases in One Day
  56. Helped a Teammate with a call
  58. Received no FCR Coachings all Month
  61. Helped a Teammate with a case
  62. Walk someone through an enrollment in PittWorx
  65. After-Call Work (ACW) < .05%
  67. Submitted 7 Adjustment Sheets
  68. Caller’s name starts with a “C” like Christmas
  69. Achieved a 100% Quality score
  70. Use the word “Spectacular” on a call
  72. Created a case for someone trying to reach HRSS
  73. Created a Help Ticket
  74. Achieved Agent Satisfaction of 5.0
  75. Received more than 50 Inbound Calls