Receiveda ThankYou froma callerApproved6 StudentLifeEventsAchievedFirst callResolutionReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahAfter-CallWork(ACW) <.05%Completed30+Outboundcalls for theMonthSent anAppeal toLeadershipSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Transferredcall to BMSAchieveda 100%QualityscoreClosed 20Cases inOne DayCompleteda Call withzero HoldsHelped aTeammatewith a callUse the word“Spectacular”on a callExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesAnswer aquestionin TeamsReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseCreated acase forsomeonetrying toreach HRSSHelp astudentsubmit alife eventCreateda HelpTicketFirst CallResolve100%Caller’sname startswith a “C”likeChristmasAverageHold TimeLess than 20secondsHelped aTeammatewith acaseCreated 10SalesforceCasesbefore 10AMAnswer anew hireQuestionCompleted10 Outboundcalls in oneweekAchievedAgentSatisfactionof 5.0Asked: “MayI put you onhold” beforeholdingReceiveda ThankYou froma callerApproved6 StudentLifeEventsAchievedFirst callResolutionReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahAfter-CallWork(ACW) <.05%Completed30+Outboundcalls for theMonthSent anAppeal toLeadershipSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Transferredcall to BMSAchieveda 100%QualityscoreClosed 20Cases inOne DayCompleteda Call withzero HoldsHelped aTeammatewith a callUse the word“Spectacular”on a callExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesAnswer aquestionin TeamsReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseCreated acase forsomeonetrying toreach HRSSHelp astudentsubmit alife eventCreateda HelpTicketFirst CallResolve100%Caller’sname startswith a “C”likeChristmasAverageHold TimeLess than 20secondsHelped aTeammatewith acaseCreated 10SalesforceCasesbefore 10AMAnswer anew hireQuestionCompleted10 Outboundcalls in oneweekAchievedAgentSatisfactionof 5.0Asked: “MayI put you onhold” beforeholding

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Received a Thank You from a caller
  4. Approved 6 Student Life Events
  5. Achieved First call Resolution
  6. Received more than 50 Inbound Calls
  7. Caller’s name starts with a “H” like Hannukah
  9. After-Call Work (ACW) < .05%
  10. Completed 30+ Outbound calls for the Month
  11. Sent an Appeal to Leadership
  12. Submitted 7 Adjustment Sheets
  13. Wished someone a “Happy Holidays”
  25. Transferred call to BMS
  26. Achieved a 100% Quality score
  28. Closed 20 Cases in One Day
  30. Completed a Call with zero Holds
  31. Helped a Teammate with a call
  33. Use the word “Spectacular” on a call
  35. Expressed Willingness to Help
  36. Walk someone through an enrollment in PittWorx
  39. Transferred call to Member Services
  41. Answer a question in Teams
  42. Received no FCR Coachings all Month
  44. Got a “Thank you” from someone in your case
  48. Created a case for someone trying to reach HRSS
  51. Help a student submit a life event
  52. Created a Help Ticket
  54. First Call Resolve 100%
  58. Caller’s name starts with a “C” like Christmas
  65. Average Hold Time Less than 20 seconds
  67. Helped a Teammate with a case
  69. Created 10 Salesforce Cases before 10 AM
  70. Answer a new hire Question
  71. Completed 10 Outbound calls in one week
  72. Achieved Agent Satisfaction of 5.0
  75. Asked: “May I put you on hold” before holding