Use the word“Spectacular”on a callReceiveda ThankYou froma callerAfter-CallWork(ACW) <.05%Asked: “MayI put you onhold” beforeholdingCreateda HelpTicketAverageHold TimeLess than 20secondsCompleted10 Outboundcalls in oneweekReceivedmore than50 InboundCallsAnswer anew hireQuestionTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSClosed 20Cases inOne DaySubmitted7AdjustmentSheetsReceivedno FCRCoachingsall MonthHelp astudentsubmit alife eventCompleteda Call withzero HoldsTransferredcall to BMSAchievedFirst callResolutionApproved6 StudentLifeEventsHelped aTeammatewith a callAnswer aquestionin TeamsGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipExpressedWillingnessto HelpCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Helped aTeammatewith acaseAchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasWalksomeonethrough anenrollment inPittWorxCreated 10SalesforceCasesbefore 10AMCompleted30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreUse the word“Spectacular”on a callReceiveda ThankYou froma callerAfter-CallWork(ACW) <.05%Asked: “MayI put you onhold” beforeholdingCreateda HelpTicketAverageHold TimeLess than 20secondsCompleted10 Outboundcalls in oneweekReceivedmore than50 InboundCallsAnswer anew hireQuestionTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSClosed 20Cases inOne DaySubmitted7AdjustmentSheetsReceivedno FCRCoachingsall MonthHelp astudentsubmit alife eventCompleteda Call withzero HoldsTransferredcall to BMSAchievedFirst callResolutionApproved6 StudentLifeEventsHelped aTeammatewith a callAnswer aquestionin TeamsGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipExpressedWillingnessto HelpCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Helped aTeammatewith acaseAchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasWalksomeonethrough anenrollment inPittWorxCreated 10SalesforceCasesbefore 10AMCompleted30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Achieveda 100%Qualityscore

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the word “Spectacular” on a call
  3. Received a Thank You from a caller
  5. After-Call Work (ACW) < .05%
  8. Asked: “May I put you on hold” before holding
  11. Created a Help Ticket
  15. Average Hold Time Less than 20 seconds
  20. Completed 10 Outbound calls in one week
  24. Received more than 50 Inbound Calls
  25. Answer a new hire Question
  28. Transferred call to Member Services
  31. Created a case for someone trying to reach HRSS
  33. Closed 20 Cases in One Day
  34. Submitted 7 Adjustment Sheets
  35. Received no FCR Coachings all Month
  36. Help a student submit a life event
  37. Completed a Call with zero Holds
  38. Transferred call to BMS
  39. Achieved First call Resolution
  42. Approved 6 Student Life Events
  45. Helped a Teammate with a call
  46. Answer a question in Teams
  47. Got a “Thank you” from someone in your case
  48. Sent an Appeal to Leadership
  52. Expressed Willingness to Help
  53. Caller’s name starts with a “H” like Hannukah
  58. First Call Resolve 100%
  59. Helped a Teammate with a case
  60. Achieved Agent Satisfaction of 5.0
  64. Caller’s name starts with a “C” like Christmas
  65. Walk someone through an enrollment in PittWorx
  66. Created 10 Salesforce Cases before 10 AM
  71. Completed 30+ Outbound calls for the Month
  72. Wished someone a “Happy Holidays”
  74. Achieved a 100% Quality score