First CallResolve100%Sent anAppeal toLeadershipCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseCreated 10SalesforceCasesbefore 10AMHelped aTeammatewith a callApproved6 StudentLifeEventsAchievedFirst callResolutionCreateda HelpTicketHelp astudentsubmit alife eventExpressedWillingnessto HelpCompleted10 Outboundcalls in oneweekWishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreCaller’sname startswith a “C”likeChristmasAfter-CallWork(ACW) <.05%Created acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsReceivedmore than50 InboundCallsCompleteda Call withzero HoldsAnswer anew hireQuestionAchievedAgentSatisfactionof 5.0Transferredcall to BMSAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsClosed 20Cases inOne DayReceiveda ThankYou froma callerUse the word“Spectacular”on a callHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxFirst CallResolve100%Sent anAppeal toLeadershipCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseCreated 10SalesforceCasesbefore 10AMHelped aTeammatewith a callApproved6 StudentLifeEventsAchievedFirst callResolutionCreateda HelpTicketHelp astudentsubmit alife eventExpressedWillingnessto HelpCompleted10 Outboundcalls in oneweekWishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreCaller’sname startswith a “C”likeChristmasAfter-CallWork(ACW) <.05%Created acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsReceivedmore than50 InboundCallsCompleteda Call withzero HoldsAnswer anew hireQuestionAchievedAgentSatisfactionof 5.0Transferredcall to BMSAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsClosed 20Cases inOne DayReceiveda ThankYou froma callerUse the word“Spectacular”on a callHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorx

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolve 100%
  4. Sent an Appeal to Leadership
  5. Completed 30+ Outbound calls for the Month
  8. Caller’s name starts with a “H” like Hannukah
  10. Received no FCR Coachings all Month
  15. Got a “Thank you” from someone in your case
  16. Created 10 Salesforce Cases before 10 AM
  18. Helped a Teammate with a call
  20. Approved 6 Student Life Events
  24. Achieved First call Resolution
  34. Created a Help Ticket
  35. Help a student submit a life event
  37. Expressed Willingness to Help
  38. Completed 10 Outbound calls in one week
  39. Wished someone a “Happy Holidays”
  40. Achieved a 100% Quality score
  45. Caller’s name starts with a “C” like Christmas
  46. After-Call Work (ACW) < .05%
  47. Created a case for someone trying to reach HRSS
  48. Answer a question in Teams
  49. Received more than 50 Inbound Calls
  50. Completed a Call with zero Holds
  51. Answer a new hire Question
  52. Achieved Agent Satisfaction of 5.0
  60. Transferred call to BMS
  61. Asked: “May I put you on hold” before holding
  62. Transferred call to Member Services
  64. Submitted 7 Adjustment Sheets
  65. Average Hold Time Less than 20 seconds
  67. Closed 20 Cases in One Day
  69. Received a Thank You from a caller
  73. Use the word “Spectacular” on a call
  75. Helped a Teammate with a case
  76. Walk someone through an enrollment in PittWorx