Completed30+Outboundcalls for theMonthTransferredcall to BMSExpressedWillingnessto HelpGot a “Thankyou” fromsomeone inyour caseApproved6 StudentLifeEventsClosed 20Cases inOne DayReceivedmore than50 InboundCallsAnswer aquestionin TeamsCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventSent anAppeal toLeadershipAsked: “MayI put you onhold” beforeholdingAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callAfter-CallWork(ACW) <.05%AchievedFirst callResolutionCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Receivedno FCRCoachingsall MonthCreated acase forsomeonetrying toreach HRSSReceiveda ThankYou froma callerHelped aTeammatewith acaseTransferredcall toMemberServicesAverageHold TimeLess than 20secondsHelped aTeammatewith a callWishedsomeonea “HappyHolidays”Createda HelpTicketCaller’sname startswith a “C”likeChristmasAnswer anew hireQuestionAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsCreated 10SalesforceCasesbefore 10AMWalksomeonethrough anenrollment inPittWorxCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthTransferredcall to BMSExpressedWillingnessto HelpGot a “Thankyou” fromsomeone inyour caseApproved6 StudentLifeEventsClosed 20Cases inOne DayReceivedmore than50 InboundCallsAnswer aquestionin TeamsCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventSent anAppeal toLeadershipAsked: “MayI put you onhold” beforeholdingAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callAfter-CallWork(ACW) <.05%AchievedFirst callResolutionCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Receivedno FCRCoachingsall MonthCreated acase forsomeonetrying toreach HRSSReceiveda ThankYou froma callerHelped aTeammatewith acaseTransferredcall toMemberServicesAverageHold TimeLess than 20secondsHelped aTeammatewith a callWishedsomeonea “HappyHolidays”Createda HelpTicketCaller’sname startswith a “C”likeChristmasAnswer anew hireQuestionAchieveda 100%QualityscoreSubmitted7AdjustmentSheetsCreated 10SalesforceCasesbefore 10AMWalksomeonethrough anenrollment inPittWorxCompleteda Call withzero Holds

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
  1. Completed 30+ Outbound calls for the Month
  2. Transferred call to BMS
  4. Expressed Willingness to Help
  5. Got a “Thank you” from someone in your case
  6. Approved 6 Student Life Events
  7. Closed 20 Cases in One Day
  8. Received more than 50 Inbound Calls
  10. Answer a question in Teams
  11. Completed 10 Outbound calls in one week
  13. Help a student submit a life event
  17. Sent an Appeal to Leadership
  20. Asked: “May I put you on hold” before holding
  25. Achieved Agent Satisfaction of 5.0
  29. Use the word “Spectacular” on a call
  35. After-Call Work (ACW) < .05%
  36. Achieved First call Resolution
  37. Caller’s name starts with a “H” like Hannukah
  39. First Call Resolve 100%
  41. Received no FCR Coachings all Month
  44. Created a case for someone trying to reach HRSS
  46. Received a Thank You from a caller
  47. Helped a Teammate with a case
  48. Transferred call to Member Services
  49. Average Hold Time Less than 20 seconds
  50. Helped a Teammate with a call
  51. Wished someone a “Happy Holidays”
  55. Created a Help Ticket
  56. Caller’s name starts with a “C” like Christmas
  57. Answer a new hire Question
  58. Achieved a 100% Quality score
  59. Submitted 7 Adjustment Sheets
  60. Created 10 Salesforce Cases before 10 AM
  63. Walk someone through an enrollment in PittWorx
  64. Completed a Call with zero Holds