Sent anAppeal toLeadershipReceiveda ThankYou froma callerAchievedAgentSatisfactionof 5.0Help astudentsubmit alife eventCompleteda Call withzero HoldsCreated acase forsomeonetrying toreach HRSSReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekAchieveda 100%QualityscoreTransferredcall to BMSAnswer anew hireQuestionHelped aTeammatewith a callAnswer aquestionin TeamsWalksomeonethrough anenrollment inPittWorxCreateda HelpTicketUse the word“Spectacular”on a callSubmitted7AdjustmentSheetsCompleted30+Outboundcalls for theMonthReceivedmore than50 InboundCallsFirst CallResolve100%Asked: “MayI put you onhold” beforeholdingAfter-CallWork(ACW) <.05%Wishedsomeonea “HappyHolidays”AverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasTransferredcall toMemberServicesHelped aTeammatewith acaseAchievedFirst callResolutionCaller’sname startswith a “H”likeHannukahApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseClosed 20Cases inOne DayExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMSent anAppeal toLeadershipReceiveda ThankYou froma callerAchievedAgentSatisfactionof 5.0Help astudentsubmit alife eventCompleteda Call withzero HoldsCreated acase forsomeonetrying toreach HRSSReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekAchieveda 100%QualityscoreTransferredcall to BMSAnswer anew hireQuestionHelped aTeammatewith a callAnswer aquestionin TeamsWalksomeonethrough anenrollment inPittWorxCreateda HelpTicketUse the word“Spectacular”on a callSubmitted7AdjustmentSheetsCompleted30+Outboundcalls for theMonthReceivedmore than50 InboundCallsFirst CallResolve100%Asked: “MayI put you onhold” beforeholdingAfter-CallWork(ACW) <.05%Wishedsomeonea “HappyHolidays”AverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasTransferredcall toMemberServicesHelped aTeammatewith acaseAchievedFirst callResolutionCaller’sname startswith a “H”likeHannukahApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseClosed 20Cases inOne DayExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AM

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
  1. Sent an Appeal to Leadership
  3. Received a Thank You from a caller
  5. Achieved Agent Satisfaction of 5.0
  9. Help a student submit a life event
  10. Completed a Call with zero Holds
  12. Created a case for someone trying to reach HRSS
  13. Received no FCR Coachings all Month
  15. Completed 10 Outbound calls in one week
  17. Achieved a 100% Quality score
  20. Transferred call to BMS
  21. Answer a new hire Question
  22. Helped a Teammate with a call
  23. Answer a question in Teams
  24. Walk someone through an enrollment in PittWorx
  26. Created a Help Ticket
  27. Use the word “Spectacular” on a call
  30. Submitted 7 Adjustment Sheets
  31. Completed 30+ Outbound calls for the Month
  32. Received more than 50 Inbound Calls
  33. First Call Resolve 100%
  35. Asked: “May I put you on hold” before holding
  36. After-Call Work (ACW) < .05%
  41. Wished someone a “Happy Holidays”
  44. Average Hold Time Less than 20 seconds
  46. Caller’s name starts with a “C” like Christmas
  48. Transferred call to Member Services
  49. Helped a Teammate with a case
  52. Achieved First call Resolution
  53. Caller’s name starts with a “H” like Hannukah
  55. Approved 6 Student Life Events
  56. Got a “Thank you” from someone in your case
  57. Closed 20 Cases in One Day
  61. Expressed Willingness to Help
  63. Created 10 Salesforce Cases before 10 AM