Transferredcall to BMSApproved6 StudentLifeEventsCaller’sname startswith a “C”likeChristmasCreateda HelpTicketAchievedFirst callResolutionAchieveda 100%QualityscoreHelped aTeammatewith a callAsked: “MayI put you onhold” beforeholdingGot a “Thankyou” fromsomeone inyour caseHelp astudentsubmit alife eventCreated acase forsomeonetrying toreach HRSSTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxCompleted10 Outboundcalls in oneweekSent anAppeal toLeadershipAnswer aquestionin TeamsClosed 20Cases inOne DayCompleted30+Outboundcalls for theMonthUse the word“Spectacular”on a callAnswer anew hireQuestionExpressedWillingnessto HelpSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsCreated 10SalesforceCasesbefore 10AMAchievedAgentSatisfactionof 5.0First CallResolve100%Helped aTeammatewith acaseTransferredcall to BMSApproved6 StudentLifeEventsCaller’sname startswith a “C”likeChristmasCreateda HelpTicketAchievedFirst callResolutionAchieveda 100%QualityscoreHelped aTeammatewith a callAsked: “MayI put you onhold” beforeholdingGot a “Thankyou” fromsomeone inyour caseHelp astudentsubmit alife eventCreated acase forsomeonetrying toreach HRSSTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxCompleted10 Outboundcalls in oneweekSent anAppeal toLeadershipAnswer aquestionin TeamsClosed 20Cases inOne DayCompleted30+Outboundcalls for theMonthUse the word“Spectacular”on a callAnswer anew hireQuestionExpressedWillingnessto HelpSubmitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsCreated 10SalesforceCasesbefore 10AMAchievedAgentSatisfactionof 5.0First CallResolve100%Helped aTeammatewith acase

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred call to BMS
  2. Approved 6 Student Life Events
  3. Caller’s name starts with a “C” like Christmas
  6. Created a Help Ticket
  7. Achieved First call Resolution
  8. Achieved a 100% Quality score
  12. Helped a Teammate with a call
  14. Asked: “May I put you on hold” before holding
  15. Got a “Thank you” from someone in your case
  17. Help a student submit a life event
  18. Created a case for someone trying to reach HRSS
  21. Transferred call to Member Services
  24. After-Call Work (ACW) < .05%
  25. Average Hold Time Less than 20 seconds
  27. Received more than 50 Inbound Calls
  29. Caller’s name starts with a “H” like Hannukah
  33. Received no FCR Coachings all Month
  37. Received a Thank You from a caller
  39. Walk someone through an enrollment in PittWorx
  40. Completed 10 Outbound calls in one week
  42. Sent an Appeal to Leadership
  44. Answer a question in Teams
  45. Closed 20 Cases in One Day
  46. Completed 30+ Outbound calls for the Month
  48. Use the word “Spectacular” on a call
  52. Answer a new hire Question
  53. Expressed Willingness to Help
  54. Submitted 7 Adjustment Sheets
  58. Wished someone a “Happy Holidays”
  60. Completed a Call with zero Holds
  61. Created 10 Salesforce Cases before 10 AM
  62. Achieved Agent Satisfaction of 5.0
  63. First Call Resolve 100%
  64. Helped a Teammate with a case