Transferredcall toMemberServicesCompleted10 Outboundcalls in oneweekCompleteda Call withzero HoldsSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsGot a “Thankyou” fromsomeone inyour caseReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Help astudentsubmit alife eventFirst CallResolve100%Closed 20Cases inOne DayCompleted30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Transferredcall to BMSUse the word“Spectacular”on a callAchievedFirst callResolutionAsked: “MayI put you onhold” beforeholdingAchievedAgentSatisfactionof 5.0Approved6 StudentLifeEventsAnswer aquestionin TeamsAnswer anew hireQuestionReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSCreateda HelpTicketSent anAppeal toLeadershipCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callExpressedWillingnessto HelpCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMHelped aTeammatewith acaseAchieveda 100%QualityscoreTransferredcall toMemberServicesCompleted10 Outboundcalls in oneweekCompleteda Call withzero HoldsSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsGot a “Thankyou” fromsomeone inyour caseReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Help astudentsubmit alife eventFirst CallResolve100%Closed 20Cases inOne DayCompleted30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Transferredcall to BMSUse the word“Spectacular”on a callAchievedFirst callResolutionAsked: “MayI put you onhold” beforeholdingAchievedAgentSatisfactionof 5.0Approved6 StudentLifeEventsAnswer aquestionin TeamsAnswer anew hireQuestionReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSCreateda HelpTicketSent anAppeal toLeadershipCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callExpressedWillingnessto HelpCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMHelped aTeammatewith acaseAchieveda 100%Qualityscore

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Transferred call to Member Services
  5. Completed 10 Outbound calls in one week
  6. Completed a Call with zero Holds
  7. Submitted 7 Adjustment Sheets
  8. Average Hold Time Less than 20 seconds
  12. Got a “Thank you” from someone in your case
  15. Received more than 50 Inbound Calls
  17. Walk someone through an enrollment in PittWorx
  19. After-Call Work (ACW) < .05%
  24. Help a student submit a life event
  28. First Call Resolve 100%
  30. Closed 20 Cases in One Day
  32. Completed 30+ Outbound calls for the Month
  33. Wished someone a “Happy Holidays”
  34. Transferred call to BMS
  36. Use the word “Spectacular” on a call
  37. Achieved First call Resolution
  39. Asked: “May I put you on hold” before holding
  40. Achieved Agent Satisfaction of 5.0
  42. Approved 6 Student Life Events
  43. Answer a question in Teams
  45. Answer a new hire Question
  46. Received no FCR Coachings all Month
  47. Received a Thank You from a caller
  48. Created a case for someone trying to reach HRSS
  49. Created a Help Ticket
  52. Sent an Appeal to Leadership
  53. Caller’s name starts with a “H” like Hannukah
  54. Helped a Teammate with a call
  57. Expressed Willingness to Help
  58. Caller’s name starts with a “C” like Christmas
  61. Created 10 Salesforce Cases before 10 AM
  63. Helped a Teammate with a case
  64. Achieved a 100% Quality score