Helped aTeammatewith acaseSubmitted7AdjustmentSheetsCompleted10 Outboundcalls in oneweekApproved6 StudentLifeEventsHelp astudentsubmit alife eventSent anAppeal toLeadershipAchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionCompleteda Call withzero HoldsAfter-CallWork(ACW) <.05%ExpressedWillingnessto HelpReceivedmore than50 InboundCallsFirst CallResolve100%AchievedAgentSatisfactionof 5.0Transferredcall to BMSGot a “Thankyou” fromsomeone inyour caseAsked: “MayI put you onhold” beforeholdingCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callAnswer aquestionin TeamsUse the word“Spectacular”on a callWalksomeonethrough anenrollment inPittWorxCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Createda HelpTicketClosed 20Cases inOne DayReceivedno FCRCoachingsall MonthAchieveda 100%QualityscoreCompleted30+Outboundcalls for theMonthReceiveda ThankYou froma callerCaller’sname startswith a “C”likeChristmasAverageHold TimeLess than 20secondsTransferredcall toMemberServicesHelped aTeammatewith acaseSubmitted7AdjustmentSheetsCompleted10 Outboundcalls in oneweekApproved6 StudentLifeEventsHelp astudentsubmit alife eventSent anAppeal toLeadershipAchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionCompleteda Call withzero HoldsAfter-CallWork(ACW) <.05%ExpressedWillingnessto HelpReceivedmore than50 InboundCallsFirst CallResolve100%AchievedAgentSatisfactionof 5.0Transferredcall to BMSGot a “Thankyou” fromsomeone inyour caseAsked: “MayI put you onhold” beforeholdingCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callAnswer aquestionin TeamsUse the word“Spectacular”on a callWalksomeonethrough anenrollment inPittWorxCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”Createda HelpTicketClosed 20Cases inOne DayReceivedno FCRCoachingsall MonthAchieveda 100%QualityscoreCompleted30+Outboundcalls for theMonthReceiveda ThankYou froma callerCaller’sname startswith a “C”likeChristmasAverageHold TimeLess than 20secondsTransferredcall toMemberServices

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a Teammate with a case
  2. Submitted 7 Adjustment Sheets
  3. Completed 10 Outbound calls in one week
  4. Approved 6 Student Life Events
  7. Help a student submit a life event
  8. Sent an Appeal to Leadership
  12. Achieved First call Resolution
  14. Created a case for someone trying to reach HRSS
  16. Answer a new hire Question
  18. Completed a Call with zero Holds
  19. After-Call Work (ACW) < .05%
  23. Expressed Willingness to Help
  24. Received more than 50 Inbound Calls
  28. First Call Resolve 100%
  29. Achieved Agent Satisfaction of 5.0
  31. Transferred call to BMS
  32. Got a “Thank you” from someone in your case
  34. Asked: “May I put you on hold” before holding
  37. Caller’s name starts with a “H” like Hannukah
  40. Helped a Teammate with a call
  41. Answer a question in Teams
  42. Use the word “Spectacular” on a call
  43. Walk someone through an enrollment in PittWorx
  44. Created 10 Salesforce Cases before 10 AM
  46. Wished someone a “Happy Holidays”
  47. Created a Help Ticket
  48. Closed 20 Cases in One Day
  51. Received no FCR Coachings all Month
  52. Achieved a 100% Quality score
  54. Completed 30+ Outbound calls for the Month
  55. Received a Thank You from a caller
  58. Caller’s name starts with a “C” like Christmas
  59. Average Hold Time Less than 20 seconds
  60. Transferred call to Member Services