Receiveda ThankYou froma callerCompleted30+Outboundcalls for theMonthExpressedWillingnessto HelpReceivedmore than50 InboundCallsCreated 10SalesforceCasesbefore 10AMClosed 20Cases inOne DaySubmitted7AdjustmentSheetsHelped aTeammatewith acaseHelp astudentsubmit alife eventFirst CallResolve100%Wishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreGot a “Thankyou” fromsomeone inyour caseAverageHold TimeLess than 20secondsTransferredcall to BMSAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Caller’sname startswith a “C”likeChristmasAchievedAgentSatisfactionof 5.0Walksomeonethrough anenrollment inPittWorxReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahAchievedFirst callResolutionAnswer anew hireQuestionCreated acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekHelped aTeammatewith a callApproved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingCreateda HelpTicketSent anAppeal toLeadershipCompleteda Call withzero HoldsReceiveda ThankYou froma callerCompleted30+Outboundcalls for theMonthExpressedWillingnessto HelpReceivedmore than50 InboundCallsCreated 10SalesforceCasesbefore 10AMClosed 20Cases inOne DaySubmitted7AdjustmentSheetsHelped aTeammatewith acaseHelp astudentsubmit alife eventFirst CallResolve100%Wishedsomeonea “HappyHolidays”Achieveda 100%QualityscoreGot a “Thankyou” fromsomeone inyour caseAverageHold TimeLess than 20secondsTransferredcall to BMSAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Caller’sname startswith a “C”likeChristmasAchievedAgentSatisfactionof 5.0Walksomeonethrough anenrollment inPittWorxReceivedno FCRCoachingsall MonthTransferredcall toMemberServicesUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahAchievedFirst callResolutionAnswer anew hireQuestionCreated acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekHelped aTeammatewith a callApproved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingCreateda HelpTicketSent anAppeal toLeadershipCompleteda Call withzero Holds

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Thank You from a caller
  2. Completed 30+ Outbound calls for the Month
  3. Expressed Willingness to Help
  6. Received more than 50 Inbound Calls
  8. Created 10 Salesforce Cases before 10 AM
  10. Closed 20 Cases in One Day
  11. Submitted 7 Adjustment Sheets
  13. Helped a Teammate with a case
  14. Help a student submit a life event
  15. First Call Resolve 100%
  16. Wished someone a “Happy Holidays”
  17. Achieved a 100% Quality score
  18. Got a “Thank you” from someone in your case
  20. Average Hold Time Less than 20 seconds
  22. Transferred call to BMS
  23. Answer a question in Teams
  24. After-Call Work (ACW) < .05%
  27. Caller’s name starts with a “C” like Christmas
  30. Achieved Agent Satisfaction of 5.0
  31. Walk someone through an enrollment in PittWorx
  35. Received no FCR Coachings all Month
  36. Transferred call to Member Services
  37. Use the word “Spectacular” on a call
  41. Caller’s name starts with a “H” like Hannukah
  42. Achieved First call Resolution
  43. Answer a new hire Question
  44. Created a case for someone trying to reach HRSS
  45. Completed 10 Outbound calls in one week
  46. Helped a Teammate with a call
  49. Approved 6 Student Life Events
  53. Asked: “May I put you on hold” before holding
  54. Created a Help Ticket
  58. Sent an Appeal to Leadership
  59. Completed a Call with zero Holds