Created acase forsomeonetrying toreach HRSSAnswer anew hireQuestionExpressedWillingnessto HelpTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callApproved6 StudentLifeEventsCreateda HelpTicketCompleteda Call withzero HoldsWishedsomeonea “HappyHolidays”Submitted7AdjustmentSheetsReceivedmore than50 InboundCallsAnswer aquestionin TeamsClosed 20Cases inOne DayAverageHold TimeLess than 20secondsHelped aTeammatewith acaseHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Receiveda ThankYou froma callerHelped aTeammatewith a callCompleted10 Outboundcalls in oneweekTransferredcall to BMSSent anAppeal toLeadershipGot a “Thankyou” fromsomeone inyour caseAfter-CallWork(ACW) <.05%AchievedFirst callResolutionAchieveda 100%QualityscoreWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasReceivedno FCRCoachingsall MonthCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionExpressedWillingnessto HelpTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callApproved6 StudentLifeEventsCreateda HelpTicketCompleteda Call withzero HoldsWishedsomeonea “HappyHolidays”Submitted7AdjustmentSheetsReceivedmore than50 InboundCallsAnswer aquestionin TeamsClosed 20Cases inOne DayAverageHold TimeLess than 20secondsHelped aTeammatewith acaseHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Receiveda ThankYou froma callerHelped aTeammatewith a callCompleted10 Outboundcalls in oneweekTransferredcall to BMSSent anAppeal toLeadershipGot a “Thankyou” fromsomeone inyour caseAfter-CallWork(ACW) <.05%AchievedFirst callResolutionAchieveda 100%QualityscoreWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasReceivedno FCRCoachingsall MonthCreated 10SalesforceCasesbefore 10AM

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a case for someone trying to reach HRSS
  4. Answer a new hire Question
  5. Expressed Willingness to Help
  7. Transferred call to Member Services
  8. Completed 30+ Outbound calls for the Month
  12. Caller’s name starts with a “H” like Hannukah
  13. Achieved Agent Satisfaction of 5.0
  15. Use the word “Spectacular” on a call
  17. Approved 6 Student Life Events
  19. Created a Help Ticket
  20. Completed a Call with zero Holds
  21. Wished someone a “Happy Holidays”
  22. Submitted 7 Adjustment Sheets
  24. Received more than 50 Inbound Calls
  26. Answer a question in Teams
  29. Closed 20 Cases in One Day
  31. Average Hold Time Less than 20 seconds
  36. Helped a Teammate with a case
  39. Help a student submit a life event
  40. Asked: “May I put you on hold” before holding
  41. First Call Resolve 100%
  42. Received a Thank You from a caller
  43. Helped a Teammate with a call
  46. Completed 10 Outbound calls in one week
  47. Transferred call to BMS
  50. Sent an Appeal to Leadership
  51. Got a “Thank you” from someone in your case
  53. After-Call Work (ACW) < .05%
  54. Achieved First call Resolution
  56. Achieved a 100% Quality score
  58. Walk someone through an enrollment in PittWorx
  59. Caller’s name starts with a “C” like Christmas
  61. Received no FCR Coachings all Month
  64. Created 10 Salesforce Cases before 10 AM