Createda HelpTicketAchieveda 100%QualityscoreUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahAnswer aquestionin TeamsCompleteda Call withzero HoldsExpressedWillingnessto HelpAverageHold TimeLess than 20secondsAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseWalksomeonethrough anenrollment inPittWorxApproved6 StudentLifeEventsClosed 20Cases inOne DayAfter-CallWork(ACW) <.05%Answer anew hireQuestionReceivedmore than50 InboundCallsAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Submitted7AdjustmentSheetsCaller’sname startswith a “C”likeChristmasReceiveda ThankYou froma callerTransferredcall to BMSFirst CallResolve100%Created 10SalesforceCasesbefore 10AMCompleted10 Outboundcalls in oneweekReceivedno FCRCoachingsall MonthAchievedAgentSatisfactionof 5.0Helped aTeammatewith acaseCompleted30+Outboundcalls for theMonthSent anAppeal toLeadershipHelp astudentsubmit alife eventCreateda HelpTicketAchieveda 100%QualityscoreUse the word“Spectacular”on a callCaller’sname startswith a “H”likeHannukahAnswer aquestionin TeamsCompleteda Call withzero HoldsExpressedWillingnessto HelpAverageHold TimeLess than 20secondsAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseWalksomeonethrough anenrollment inPittWorxApproved6 StudentLifeEventsClosed 20Cases inOne DayAfter-CallWork(ACW) <.05%Answer anew hireQuestionReceivedmore than50 InboundCallsAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Submitted7AdjustmentSheetsCaller’sname startswith a “C”likeChristmasReceiveda ThankYou froma callerTransferredcall to BMSFirst CallResolve100%Created 10SalesforceCasesbefore 10AMCompleted10 Outboundcalls in oneweekReceivedno FCRCoachingsall MonthAchievedAgentSatisfactionof 5.0Helped aTeammatewith acaseCompleted30+Outboundcalls for theMonthSent anAppeal toLeadershipHelp astudentsubmit alife event

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a Help Ticket
  3. Achieved a 100% Quality score
  5. Use the word “Spectacular” on a call
  8. Caller’s name starts with a “H” like Hannukah
  9. Answer a question in Teams
  11. Completed a Call with zero Holds
  12. Expressed Willingness to Help
  15. Average Hold Time Less than 20 seconds
  16. Asked: “May I put you on hold” before holding
  17. Transferred call to Member Services
  18. Created a case for someone trying to reach HRSS
  23. Helped a Teammate with a call
  25. Got a “Thank you” from someone in your case
  29. Walk someone through an enrollment in PittWorx
  31. Approved 6 Student Life Events
  32. Closed 20 Cases in One Day
  33. After-Call Work (ACW) < .05%
  34. Answer a new hire Question
  35. Received more than 50 Inbound Calls
  37. Achieved First call Resolution
  40. Wished someone a “Happy Holidays”
  42. Submitted 7 Adjustment Sheets
  43. Caller’s name starts with a “C” like Christmas
  46. Received a Thank You from a caller
  47. Transferred call to BMS
  48. First Call Resolve 100%
  50. Created 10 Salesforce Cases before 10 AM
  51. Completed 10 Outbound calls in one week
  56. Received no FCR Coachings all Month
  57. Achieved Agent Satisfaction of 5.0
  58. Helped a Teammate with a case
  60. Completed 30+ Outbound calls for the Month
  61. Sent an Appeal to Leadership
  62. Help a student submit a life event