Submitted7AdjustmentSheetsTransferredcall to BMSAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSExpressedWillingnessto HelpApproved6 StudentLifeEventsReceiveda ThankYou froma callerAchievedAgentSatisfactionof 5.0Completeda Call withzero HoldsWishedsomeonea “HappyHolidays”Answer anew hireQuestionAchieveda 100%QualityscoreCompleted10 Outboundcalls in oneweekCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Asked: “MayI put you onhold” beforeholdingReceivedno FCRCoachingsall MonthReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%Use the word“Spectacular”on a callCaller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipGot a “Thankyou” fromsomeone inyour caseHelped aTeammatewith a callCreated 10SalesforceCasesbefore 10AMHelp astudentsubmit alife eventAnswer aquestionin TeamsCreateda HelpTicketAchievedFirst callResolutionCompleted30+Outboundcalls for theMonthClosed 20Cases inOne DayHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesSubmitted7AdjustmentSheetsTransferredcall to BMSAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSExpressedWillingnessto HelpApproved6 StudentLifeEventsReceiveda ThankYou froma callerAchievedAgentSatisfactionof 5.0Completeda Call withzero HoldsWishedsomeonea “HappyHolidays”Answer anew hireQuestionAchieveda 100%QualityscoreCompleted10 Outboundcalls in oneweekCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Asked: “MayI put you onhold” beforeholdingReceivedno FCRCoachingsall MonthReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%Use the word“Spectacular”on a callCaller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipGot a “Thankyou” fromsomeone inyour caseHelped aTeammatewith a callCreated 10SalesforceCasesbefore 10AMHelp astudentsubmit alife eventAnswer aquestionin TeamsCreateda HelpTicketAchievedFirst callResolutionCompleted30+Outboundcalls for theMonthClosed 20Cases inOne DayHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServices

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted 7 Adjustment Sheets
  4. Transferred call to BMS
  6. Average Hold Time Less than 20 seconds
  7. Created a case for someone trying to reach HRSS
  8. Expressed Willingness to Help
  10. Approved 6 Student Life Events
  11. Received a Thank You from a caller
  12. Achieved Agent Satisfaction of 5.0
  14. Completed a Call with zero Holds
  15. Wished someone a “Happy Holidays”
  20. Answer a new hire Question
  22. Achieved a 100% Quality score
  26. Completed 10 Outbound calls in one week
  28. Caller’s name starts with a “H” like Hannukah
  29. First Call Resolve 100%
  33. Asked: “May I put you on hold” before holding
  35. Received no FCR Coachings all Month
  36. Received more than 50 Inbound Calls
  37. After-Call Work (ACW) < .05%
  38. Use the word “Spectacular” on a call
  39. Caller’s name starts with a “C” like Christmas
  40. Sent an Appeal to Leadership
  41. Got a “Thank you” from someone in your case
  43. Helped a Teammate with a call
  46. Created 10 Salesforce Cases before 10 AM
  48. Help a student submit a life event
  51. Answer a question in Teams
  53. Created a Help Ticket
  54. Achieved First call Resolution
  57. Completed 30+ Outbound calls for the Month
  58. Closed 20 Cases in One Day
  60. Helped a Teammate with a case
  62. Walk someone through an enrollment in PittWorx
  64. Transferred call to Member Services