Walksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingCreated acase forsomeonetrying toreach HRSSAfter-CallWork(ACW) <.05%Answer anew hireQuestionAchievedAgentSatisfactionof 5.0Receivedno FCRCoachingsall MonthExpressedWillingnessto HelpTransferredcall toMemberServicesCreated 10SalesforceCasesbefore 10AMGot a “Thankyou” fromsomeone inyour caseTransferredcall to BMSUse the word“Spectacular”on a callApproved6 StudentLifeEventsFirst CallResolve100%Achieveda 100%QualityscoreReceivedmore than50 InboundCallsCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callAnswer aquestionin TeamsAchievedFirst callResolutionReceiveda ThankYou froma callerAverageHold TimeLess than 20secondsCaller’sname startswith a “H”likeHannukahCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthHelped aTeammatewith acaseSubmitted7AdjustmentSheetsSent anAppeal toLeadershipWishedsomeonea “HappyHolidays”Help astudentsubmit alife eventClosed 20Cases inOne DayCompleted10 Outboundcalls in oneweekCreateda HelpTicketWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingCreated acase forsomeonetrying toreach HRSSAfter-CallWork(ACW) <.05%Answer anew hireQuestionAchievedAgentSatisfactionof 5.0Receivedno FCRCoachingsall MonthExpressedWillingnessto HelpTransferredcall toMemberServicesCreated 10SalesforceCasesbefore 10AMGot a “Thankyou” fromsomeone inyour caseTransferredcall to BMSUse the word“Spectacular”on a callApproved6 StudentLifeEventsFirst CallResolve100%Achieveda 100%QualityscoreReceivedmore than50 InboundCallsCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callAnswer aquestionin TeamsAchievedFirst callResolutionReceiveda ThankYou froma callerAverageHold TimeLess than 20secondsCaller’sname startswith a “H”likeHannukahCompleteda Call withzero HoldsCompleted30+Outboundcalls for theMonthHelped aTeammatewith acaseSubmitted7AdjustmentSheetsSent anAppeal toLeadershipWishedsomeonea “HappyHolidays”Help astudentsubmit alife eventClosed 20Cases inOne DayCompleted10 Outboundcalls in oneweekCreateda HelpTicket

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  3. Walk someone through an enrollment in PittWorx
  5. Asked: “May I put you on hold” before holding
  6. Created a case for someone trying to reach HRSS
  8. After-Call Work (ACW) < .05%
  10. Answer a new hire Question
  12. Achieved Agent Satisfaction of 5.0
  14. Received no FCR Coachings all Month
  15. Expressed Willingness to Help
  17. Transferred call to Member Services
  18. Created 10 Salesforce Cases before 10 AM
  22. Got a “Thank you” from someone in your case
  23. Transferred call to BMS
  24. Use the word “Spectacular” on a call
  26. Approved 6 Student Life Events
  28. First Call Resolve 100%
  30. Achieved a 100% Quality score
  31. Received more than 50 Inbound Calls
  32. Caller’s name starts with a “C” like Christmas
  33. Helped a Teammate with a call
  35. Answer a question in Teams
  37. Achieved First call Resolution
  38. Received a Thank You from a caller
  41. Average Hold Time Less than 20 seconds
  42. Caller’s name starts with a “H” like Hannukah
  43. Completed a Call with zero Holds
  45. Completed 30+ Outbound calls for the Month
  46. Helped a Teammate with a case
  47. Submitted 7 Adjustment Sheets
  50. Sent an Appeal to Leadership
  51. Wished someone a “Happy Holidays”
  52. Help a student submit a life event
  55. Closed 20 Cases in One Day
  56. Completed 10 Outbound calls in one week
  61. Created a Help Ticket