Help astudentsubmit alife eventTransferredcall to BMSAnswer anew hireQuestionCompleted10 Outboundcalls in oneweekSubmitted7AdjustmentSheetsReceivedmore than50 InboundCallsCompleteda Call withzero HoldsClosed 20Cases inOne DayCreated acase forsomeonetrying toreach HRSSGot a “Thankyou” fromsomeone inyour caseAchieveda 100%QualityscoreFirst CallResolve100%Receiveda ThankYou froma callerTransferredcall toMemberServicesCaller’sname startswith a “C”likeChristmasCaller’sname startswith a “H”likeHannukahCreated 10SalesforceCasesbefore 10AMCreateda HelpTicketHelped aTeammatewith a callReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Asked: “MayI put you onhold” beforeholdingUse the word“Spectacular”on a callAchievedFirst callResolutionSent anAppeal toLeadershipApproved6 StudentLifeEventsAnswer aquestionin TeamsExpressedWillingnessto HelpCompleted30+Outboundcalls for theMonthAchievedAgentSatisfactionof 5.0Walksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%Help astudentsubmit alife eventTransferredcall to BMSAnswer anew hireQuestionCompleted10 Outboundcalls in oneweekSubmitted7AdjustmentSheetsReceivedmore than50 InboundCallsCompleteda Call withzero HoldsClosed 20Cases inOne DayCreated acase forsomeonetrying toreach HRSSGot a “Thankyou” fromsomeone inyour caseAchieveda 100%QualityscoreFirst CallResolve100%Receiveda ThankYou froma callerTransferredcall toMemberServicesCaller’sname startswith a “C”likeChristmasCaller’sname startswith a “H”likeHannukahCreated 10SalesforceCasesbefore 10AMCreateda HelpTicketHelped aTeammatewith a callReceivedno FCRCoachingsall MonthHelped aTeammatewith acaseAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Asked: “MayI put you onhold” beforeholdingUse the word“Spectacular”on a callAchievedFirst callResolutionSent anAppeal toLeadershipApproved6 StudentLifeEventsAnswer aquestionin TeamsExpressedWillingnessto HelpCompleted30+Outboundcalls for theMonthAchievedAgentSatisfactionof 5.0Walksomeonethrough anenrollment inPittWorxAfter-CallWork(ACW) <.05%

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
  1. Help a student submit a life event
  3. Transferred call to BMS
  4. Answer a new hire Question
  6. Completed 10 Outbound calls in one week
  8. Submitted 7 Adjustment Sheets
  9. Received more than 50 Inbound Calls
  12. Completed a Call with zero Holds
  13. Closed 20 Cases in One Day
  14. Created a case for someone trying to reach HRSS
  15. Got a “Thank you” from someone in your case
  18. Achieved a 100% Quality score
  22. First Call Resolve 100%
  24. Received a Thank You from a caller
  25. Transferred call to Member Services
  26. Caller’s name starts with a “C” like Christmas
  27. Caller’s name starts with a “H” like Hannukah
  28. Created 10 Salesforce Cases before 10 AM
  34. Created a Help Ticket
  38. Helped a Teammate with a call
  39. Received no FCR Coachings all Month
  40. Helped a Teammate with a case
  41. Average Hold Time Less than 20 seconds
  42. Wished someone a “Happy Holidays”
  43. Asked: “May I put you on hold” before holding
  44. Use the word “Spectacular” on a call
  46. Achieved First call Resolution
  48. Sent an Appeal to Leadership
  50. Approved 6 Student Life Events
  51. Answer a question in Teams
  55. Expressed Willingness to Help
  57. Completed 30+ Outbound calls for the Month
  58. Achieved Agent Satisfaction of 5.0
  61. Walk someone through an enrollment in PittWorx
  63. After-Call Work (ACW) < .05%