Receiveda ThankYou froma callerExpressedWillingnessto HelpTransferredcall toMemberServicesAsked: “MayI put you onhold” beforeholdingCompleted10 Outboundcalls in oneweekSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahApproved6 StudentLifeEventsClosed 20Cases inOne DayAnswer anew hireQuestionHelp astudentsubmit alife eventHelped aTeammatewith a callUse the word“Spectacular”on a callFirst CallResolve100%Created 10SalesforceCasesbefore 10AMCompleted30+Outboundcalls for theMonthAchievedAgentSatisfactionof 5.0Helped aTeammatewith acaseWishedsomeonea “HappyHolidays”AchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSAverageHold TimeLess than 20secondsAnswer aquestionin TeamsReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseCaller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipWalksomeonethrough anenrollment inPittWorxCompleteda Call withzero HoldsReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%Createda HelpTicketAchieveda 100%QualityscoreTransferredcall to BMSReceiveda ThankYou froma callerExpressedWillingnessto HelpTransferredcall toMemberServicesAsked: “MayI put you onhold” beforeholdingCompleted10 Outboundcalls in oneweekSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahApproved6 StudentLifeEventsClosed 20Cases inOne DayAnswer anew hireQuestionHelp astudentsubmit alife eventHelped aTeammatewith a callUse the word“Spectacular”on a callFirst CallResolve100%Created 10SalesforceCasesbefore 10AMCompleted30+Outboundcalls for theMonthAchievedAgentSatisfactionof 5.0Helped aTeammatewith acaseWishedsomeonea “HappyHolidays”AchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSAverageHold TimeLess than 20secondsAnswer aquestionin TeamsReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseCaller’sname startswith a “C”likeChristmasSent anAppeal toLeadershipWalksomeonethrough anenrollment inPittWorxCompleteda Call withzero HoldsReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%Createda HelpTicketAchieveda 100%QualityscoreTransferredcall to BMS

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Thank You from a caller
  2. Expressed Willingness to Help
  6. Transferred call to Member Services
  10. Asked: “May I put you on hold” before holding
  11. Completed 10 Outbound calls in one week
  12. Submitted 7 Adjustment Sheets
  13. Caller’s name starts with a “H” like Hannukah
  15. Approved 6 Student Life Events
  17. Closed 20 Cases in One Day
  21. Answer a new hire Question
  23. Help a student submit a life event
  25. Helped a Teammate with a call
  26. Use the word “Spectacular” on a call
  27. First Call Resolve 100%
  28. Created 10 Salesforce Cases before 10 AM
  29. Completed 30+ Outbound calls for the Month
  31. Achieved Agent Satisfaction of 5.0
  32. Helped a Teammate with a case
  33. Wished someone a “Happy Holidays”
  35. Achieved First call Resolution
  36. Created a case for someone trying to reach HRSS
  37. Average Hold Time Less than 20 seconds
  40. Answer a question in Teams
  44. Received no FCR Coachings all Month
  46. Got a “Thank you” from someone in your case
  48. Caller’s name starts with a “C” like Christmas
  50. Sent an Appeal to Leadership
  51. Walk someone through an enrollment in PittWorx
  52. Completed a Call with zero Holds
  53. Received more than 50 Inbound Calls
  54. After-Call Work (ACW) < .05%
  60. Created a Help Ticket
  61. Achieved a 100% Quality score
  63. Transferred call to BMS