Completed30+Outboundcalls for theMonthAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callTransferredcall toMemberServicesReceivedno FCRCoachingsall MonthHelped aTeammatewith a callCreateda HelpTicketAnswer anew hireQuestionAfter-CallWork(ACW) <.05%Walksomeonethrough anenrollment inPittWorxTransferredcall to BMSAchieveda 100%QualityscoreClosed 20Cases inOne DayReceiveda ThankYou froma callerHelp astudentsubmit alife eventExpressedWillingnessto HelpApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseWishedsomeonea “HappyHolidays”Helped aTeammatewith acaseAchievedFirst callResolutionFirst CallResolve100%Completeda Call withzero HoldsReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahCreated 10SalesforceCasesbefore 10AMSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsAsked: “MayI put you onhold” beforeholdingCaller’sname startswith a “C”likeChristmasCompleted10 Outboundcalls in oneweekSent anAppeal toLeadershipCompleted30+Outboundcalls for theMonthAchievedAgentSatisfactionof 5.0Use the word“Spectacular”on a callTransferredcall toMemberServicesReceivedno FCRCoachingsall MonthHelped aTeammatewith a callCreateda HelpTicketAnswer anew hireQuestionAfter-CallWork(ACW) <.05%Walksomeonethrough anenrollment inPittWorxTransferredcall to BMSAchieveda 100%QualityscoreClosed 20Cases inOne DayReceiveda ThankYou froma callerHelp astudentsubmit alife eventExpressedWillingnessto HelpApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseWishedsomeonea “HappyHolidays”Helped aTeammatewith acaseAchievedFirst callResolutionFirst CallResolve100%Completeda Call withzero HoldsReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahCreated 10SalesforceCasesbefore 10AMSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsAsked: “MayI put you onhold” beforeholdingCaller’sname startswith a “C”likeChristmasCompleted10 Outboundcalls in oneweekSent anAppeal toLeadership

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  3. Completed 30+ Outbound calls for the Month
  4. Achieved Agent Satisfaction of 5.0
  6. Use the word “Spectacular” on a call
  7. Transferred call to Member Services
  9. Received no FCR Coachings all Month
  10. Helped a Teammate with a call
  12. Created a Help Ticket
  15. Answer a new hire Question
  18. After-Call Work (ACW) < .05%
  19. Walk someone through an enrollment in PittWorx
  22. Transferred call to BMS
  24. Achieved a 100% Quality score
  25. Closed 20 Cases in One Day
  27. Received a Thank You from a caller
  29. Help a student submit a life event
  30. Expressed Willingness to Help
  31. Approved 6 Student Life Events
  35. Got a “Thank you” from someone in your case
  36. Wished someone a “Happy Holidays”
  38. Helped a Teammate with a case
  39. Achieved First call Resolution
  42. First Call Resolve 100%
  48. Completed a Call with zero Holds
  49. Received more than 50 Inbound Calls
  50. Caller’s name starts with a “H” like Hannukah
  51. Created 10 Salesforce Cases before 10 AM
  54. Submitted 7 Adjustment Sheets
  56. Average Hold Time Less than 20 seconds
  57. Created a case for someone trying to reach HRSS
  58. Answer a question in Teams
  60. Asked: “May I put you on hold” before holding
  61. Caller’s name starts with a “C” like Christmas
  63. Completed 10 Outbound calls in one week
  64. Sent an Appeal to Leadership