Receivedmore than50 InboundCallsHelped aTeammatewith a callCreateda HelpTicketExpressedWillingnessto HelpHelp astudentsubmit alife eventCreated 10SalesforceCasesbefore 10AMApproved6 StudentLifeEventsAfter-CallWork(ACW) <.05%Asked: “MayI put you onhold” beforeholdingCompleted30+Outboundcalls for theMonthTransferredcall toMemberServicesUse the word“Spectacular”on a callAnswer anew hireQuestionReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxAverageHold TimeLess than 20secondsSent anAppeal toLeadershipAchievedFirst callResolutionGot a “Thankyou” fromsomeone inyour caseCaller’sname startswith a “H”likeHannukahAchievedAgentSatisfactionof 5.0Completeda Call withzero HoldsHelped aTeammatewith acaseSubmitted7AdjustmentSheetsAnswer aquestionin TeamsCreated acase forsomeonetrying toreach HRSSCaller’sname startswith a “C”likeChristmasTransferredcall to BMSWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayAchieveda 100%QualityscoreFirst CallResolve100%Receivedmore than50 InboundCallsHelped aTeammatewith a callCreateda HelpTicketExpressedWillingnessto HelpHelp astudentsubmit alife eventCreated 10SalesforceCasesbefore 10AMApproved6 StudentLifeEventsAfter-CallWork(ACW) <.05%Asked: “MayI put you onhold” beforeholdingCompleted30+Outboundcalls for theMonthTransferredcall toMemberServicesUse the word“Spectacular”on a callAnswer anew hireQuestionReceivedno FCRCoachingsall MonthCompleted10 Outboundcalls in oneweekReceiveda ThankYou froma callerWalksomeonethrough anenrollment inPittWorxAverageHold TimeLess than 20secondsSent anAppeal toLeadershipAchievedFirst callResolutionGot a “Thankyou” fromsomeone inyour caseCaller’sname startswith a “H”likeHannukahAchievedAgentSatisfactionof 5.0Completeda Call withzero HoldsHelped aTeammatewith acaseSubmitted7AdjustmentSheetsAnswer aquestionin TeamsCreated acase forsomeonetrying toreach HRSSCaller’sname startswith a “C”likeChristmasTransferredcall to BMSWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayAchieveda 100%QualityscoreFirst CallResolve100%

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  3. Received more than 50 Inbound Calls
  4. Helped a Teammate with a call
  6. Created a Help Ticket
  7. Expressed Willingness to Help
  8. Help a student submit a life event
  9. Created 10 Salesforce Cases before 10 AM
  12. Approved 6 Student Life Events
  16. After-Call Work (ACW) < .05%
  18. Asked: “May I put you on hold” before holding
  21. Completed 30+ Outbound calls for the Month
  23. Transferred call to Member Services
  25. Use the word “Spectacular” on a call
  27. Answer a new hire Question
  29. Received no FCR Coachings all Month
  30. Completed 10 Outbound calls in one week
  33. Received a Thank You from a caller
  35. Walk someone through an enrollment in PittWorx
  36. Average Hold Time Less than 20 seconds
  40. Sent an Appeal to Leadership
  41. Achieved First call Resolution
  43. Got a “Thank you” from someone in your case
  44. Caller’s name starts with a “H” like Hannukah
  45. Achieved Agent Satisfaction of 5.0
  48. Completed a Call with zero Holds
  49. Helped a Teammate with a case
  50. Submitted 7 Adjustment Sheets
  51. Answer a question in Teams
  52. Created a case for someone trying to reach HRSS
  53. Caller’s name starts with a “C” like Christmas
  54. Transferred call to BMS
  55. Wished someone a “Happy Holidays”
  58. Closed 20 Cases in One Day
  62. Achieved a 100% Quality score
  64. First Call Resolve 100%