Answer aquestionin TeamsAsked: “MayI put you onhold” beforeholdingTransferredcall to BMSFirst CallResolve100%Wishedsomeonea “HappyHolidays”Closed 20Cases inOne DayWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasUse the word“Spectacular”on a callCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsHelp astudentsubmit alife eventSubmitted7AdjustmentSheetsReceivedno FCRCoachingsall MonthAchieveda 100%QualityscoreSent anAppeal toLeadershipAnswer anew hireQuestionCompleteda Call withzero HoldsCreateda HelpTicketCompleted10 Outboundcalls in oneweekReceiveda ThankYou froma callerAfter-CallWork(ACW) <.05%Got a “Thankyou” fromsomeone inyour caseHelped aTeammatewith acaseApproved6 StudentLifeEventsCreated 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsAchievedFirst callResolutionTransferredcall toMemberServicesHelped aTeammatewith a callCompleted30+Outboundcalls for theMonthExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Caller’sname startswith a “H”likeHannukahAnswer aquestionin TeamsAsked: “MayI put you onhold” beforeholdingTransferredcall to BMSFirst CallResolve100%Wishedsomeonea “HappyHolidays”Closed 20Cases inOne DayWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “C”likeChristmasUse the word“Spectacular”on a callCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsHelp astudentsubmit alife eventSubmitted7AdjustmentSheetsReceivedno FCRCoachingsall MonthAchieveda 100%QualityscoreSent anAppeal toLeadershipAnswer anew hireQuestionCompleteda Call withzero HoldsCreateda HelpTicketCompleted10 Outboundcalls in oneweekReceiveda ThankYou froma callerAfter-CallWork(ACW) <.05%Got a “Thankyou” fromsomeone inyour caseHelped aTeammatewith acaseApproved6 StudentLifeEventsCreated 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsAchievedFirst callResolutionTransferredcall toMemberServicesHelped aTeammatewith a callCompleted30+Outboundcalls for theMonthExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Caller’sname startswith a “H”likeHannukah

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in Teams
  2. Asked: “May I put you on hold” before holding
  3. Transferred call to BMS
  7. First Call Resolve 100%
  9. Wished someone a “Happy Holidays”
  10. Closed 20 Cases in One Day
  11. Walk someone through an enrollment in PittWorx
  12. Caller’s name starts with a “C” like Christmas
  13. Use the word “Spectacular” on a call
  15. Created a case for someone trying to reach HRSS
  17. Received more than 50 Inbound Calls
  19. Help a student submit a life event
  21. Submitted 7 Adjustment Sheets
  22. Received no FCR Coachings all Month
  24. Achieved a 100% Quality score
  27. Sent an Appeal to Leadership
  33. Answer a new hire Question
  34. Completed a Call with zero Holds
  35. Created a Help Ticket
  36. Completed 10 Outbound calls in one week
  45. Received a Thank You from a caller
  46. After-Call Work (ACW) < .05%
  47. Got a “Thank you” from someone in your case
  49. Helped a Teammate with a case
  50. Approved 6 Student Life Events
  51. Created 10 Salesforce Cases before 10 AM
  53. Average Hold Time Less than 20 seconds
  54. Achieved First call Resolution
  58. Transferred call to Member Services
  59. Helped a Teammate with a call
  60. Completed 30+ Outbound calls for the Month
  62. Expressed Willingness to Help
  63. Achieved Agent Satisfaction of 5.0
  64. Caller’s name starts with a “H” like Hannukah