ExpressedWillingnessto HelpAverageHold TimeLess than 20secondsCreateda HelpTicketClosed 20Cases inOne DayCompleted30+Outboundcalls for theMonthWalksomeonethrough anenrollment inPittWorxReceivedno FCRCoachingsall MonthAsked: “MayI put you onhold” beforeholdingAfter-CallWork(ACW) <.05%Answer aquestionin TeamsTransferredcall toMemberServicesHelped aTeammatewith acaseAchievedFirst callResolutionAnswer anew hireQuestionUse the word“Spectacular”on a callCreated acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipAchievedAgentSatisfactionof 5.0Transferredcall to BMSFirst CallResolve100%Achieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMApproved6 StudentLifeEventsHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseWishedsomeonea “HappyHolidays”Receiveda ThankYou froma callerReceivedmore than50 InboundCallsCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventCompleteda Call withzero HoldsSubmitted7AdjustmentSheetsCaller’sname startswith a “C”likeChristmasCaller’sname startswith a “H”likeHannukahExpressedWillingnessto HelpAverageHold TimeLess than 20secondsCreateda HelpTicketClosed 20Cases inOne DayCompleted30+Outboundcalls for theMonthWalksomeonethrough anenrollment inPittWorxReceivedno FCRCoachingsall MonthAsked: “MayI put you onhold” beforeholdingAfter-CallWork(ACW) <.05%Answer aquestionin TeamsTransferredcall toMemberServicesHelped aTeammatewith acaseAchievedFirst callResolutionAnswer anew hireQuestionUse the word“Spectacular”on a callCreated acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipAchievedAgentSatisfactionof 5.0Transferredcall to BMSFirst CallResolve100%Achieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMApproved6 StudentLifeEventsHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseWishedsomeonea “HappyHolidays”Receiveda ThankYou froma callerReceivedmore than50 InboundCallsCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventCompleteda Call withzero HoldsSubmitted7AdjustmentSheetsCaller’sname startswith a “C”likeChristmasCaller’sname startswith a “H”likeHannukah

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressed Willingness to Help
  4. Average Hold Time Less than 20 seconds
  5. Created a Help Ticket
  7. Closed 20 Cases in One Day
  8. Completed 30+ Outbound calls for the Month
  9. Walk someone through an enrollment in PittWorx
  10. Received no FCR Coachings all Month
  12. Asked: “May I put you on hold” before holding
  13. After-Call Work (ACW) < .05%
  15. Answer a question in Teams
  16. Transferred call to Member Services
  17. Helped a Teammate with a case
  18. Achieved First call Resolution
  20. Answer a new hire Question
  21. Use the word “Spectacular” on a call
  22. Created a case for someone trying to reach HRSS
  27. Sent an Appeal to Leadership
  28. Achieved Agent Satisfaction of 5.0
  29. Transferred call to BMS
  30. First Call Resolve 100%
  31. Achieved a 100% Quality score
  34. Created 10 Salesforce Cases before 10 AM
  35. Approved 6 Student Life Events
  36. Helped a Teammate with a call
  39. Got a “Thank you” from someone in your case
  41. Wished someone a “Happy Holidays”
  46. Received a Thank You from a caller
  48. Received more than 50 Inbound Calls
  50. Completed 10 Outbound calls in one week
  51. Help a student submit a life event
  57. Completed a Call with zero Holds
  61. Submitted 7 Adjustment Sheets
  62. Caller’s name starts with a “C” like Christmas
  64. Caller’s name starts with a “H” like Hannukah