Use the word“Spectacular”on a callTransferredcall toMemberServicesCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMClosed 20Cases inOne DayWalksomeonethrough anenrollment inPittWorxAchievedFirst callResolutionTransferredcall to BMSAnswer aquestionin TeamsCreated acase forsomeonetrying toreach HRSSCreateda HelpTicketFirst CallResolve100%Receiveda ThankYou froma callerExpressedWillingnessto HelpCompleteda Call withzero HoldsHelp astudentsubmit alife eventHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipCaller’sname startswith a “C”likeChristmasSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Receivedmore than50 InboundCallsAnswer anew hireQuestionReceivedno FCRCoachingsall MonthApproved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0After-CallWork(ACW) <.05%Achieveda 100%QualityscoreCompleted30+Outboundcalls for theMonthHelped aTeammatewith acaseAsked: “MayI put you onhold” beforeholdingUse the word“Spectacular”on a callTransferredcall toMemberServicesCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMClosed 20Cases inOne DayWalksomeonethrough anenrollment inPittWorxAchievedFirst callResolutionTransferredcall to BMSAnswer aquestionin TeamsCreated acase forsomeonetrying toreach HRSSCreateda HelpTicketFirst CallResolve100%Receiveda ThankYou froma callerExpressedWillingnessto HelpCompleteda Call withzero HoldsHelp astudentsubmit alife eventHelped aTeammatewith a callGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipCaller’sname startswith a “C”likeChristmasSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Receivedmore than50 InboundCallsAnswer anew hireQuestionReceivedno FCRCoachingsall MonthApproved6 StudentLifeEventsAchievedAgentSatisfactionof 5.0After-CallWork(ACW) <.05%Achieveda 100%QualityscoreCompleted30+Outboundcalls for theMonthHelped aTeammatewith acaseAsked: “MayI put you onhold” beforeholding

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Use the word “Spectacular” on a call
  4. Transferred call to Member Services
  5. Completed 10 Outbound calls in one week
  7. Average Hold Time Less than 20 seconds
  8. Created 10 Salesforce Cases before 10 AM
  9. Closed 20 Cases in One Day
  11. Walk someone through an enrollment in PittWorx
  12. Achieved First call Resolution
  14. Transferred call to BMS
  16. Answer a question in Teams
  17. Created a case for someone trying to reach HRSS
  20. Created a Help Ticket
  21. First Call Resolve 100%
  23. Received a Thank You from a caller
  25. Expressed Willingness to Help
  26. Completed a Call with zero Holds
  29. Help a student submit a life event
  30. Helped a Teammate with a call
  31. Got a “Thank you” from someone in your case
  33. Sent an Appeal to Leadership
  34. Caller’s name starts with a “C” like Christmas
  36. Submitted 7 Adjustment Sheets
  37. Caller’s name starts with a “H” like Hannukah
  39. Wished someone a “Happy Holidays”
  40. Received more than 50 Inbound Calls
  41. Answer a new hire Question
  45. Received no FCR Coachings all Month
  46. Approved 6 Student Life Events
  47. Achieved Agent Satisfaction of 5.0
  48. After-Call Work (ACW) < .05%
  52. Achieved a 100% Quality score
  54. Completed 30+ Outbound calls for the Month
  56. Helped a Teammate with a case
  57. Asked: “May I put you on hold” before holding