Caller’sname startswith a “C”likeChristmasExpressedWillingnessto HelpCreated acase forsomeonetrying toreach HRSSReceiveda ThankYou froma callerReceivedno FCRCoachingsall MonthAsked: “MayI put you onhold” beforeholdingAchievedFirst callResolutionWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “H”likeHannukahCreateda HelpTicketUse the word“Spectacular”on a callHelp astudentsubmit alife eventAchieveda 100%QualityscoreApproved6 StudentLifeEventsTransferredcall to BMSAverageHold TimeLess than 20secondsAchievedAgentSatisfactionof 5.0Answer anew hireQuestionHelped aTeammatewith acaseSubmitted7AdjustmentSheetsCompleteda Call withzero HoldsCompleted10 Outboundcalls in oneweekGot a “Thankyou” fromsomeone inyour caseCompleted30+Outboundcalls for theMonthAnswer aquestionin TeamsHelped aTeammatewith a callCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”After-CallWork(ACW) <.05%Receivedmore than50 InboundCallsSent anAppeal toLeadershipTransferredcall toMemberServicesFirst CallResolve100%Closed 20Cases inOne DayCaller’sname startswith a “C”likeChristmasExpressedWillingnessto HelpCreated acase forsomeonetrying toreach HRSSReceiveda ThankYou froma callerReceivedno FCRCoachingsall MonthAsked: “MayI put you onhold” beforeholdingAchievedFirst callResolutionWalksomeonethrough anenrollment inPittWorxCaller’sname startswith a “H”likeHannukahCreateda HelpTicketUse the word“Spectacular”on a callHelp astudentsubmit alife eventAchieveda 100%QualityscoreApproved6 StudentLifeEventsTransferredcall to BMSAverageHold TimeLess than 20secondsAchievedAgentSatisfactionof 5.0Answer anew hireQuestionHelped aTeammatewith acaseSubmitted7AdjustmentSheetsCompleteda Call withzero HoldsCompleted10 Outboundcalls in oneweekGot a “Thankyou” fromsomeone inyour caseCompleted30+Outboundcalls for theMonthAnswer aquestionin TeamsHelped aTeammatewith a callCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”After-CallWork(ACW) <.05%Receivedmore than50 InboundCallsSent anAppeal toLeadershipTransferredcall toMemberServicesFirst CallResolve100%Closed 20Cases inOne Day

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller’s name starts with a “C” like Christmas
  3. Expressed Willingness to Help
  5. Created a case for someone trying to reach HRSS
  6. Received a Thank You from a caller
  7. Received no FCR Coachings all Month
  8. Asked: “May I put you on hold” before holding
  9. Achieved First call Resolution
  10. Walk someone through an enrollment in PittWorx
  14. Caller’s name starts with a “H” like Hannukah
  15. Created a Help Ticket
  16. Use the word “Spectacular” on a call
  19. Help a student submit a life event
  20. Achieved a 100% Quality score
  21. Approved 6 Student Life Events
  23. Transferred call to BMS
  25. Average Hold Time Less than 20 seconds
  26. Achieved Agent Satisfaction of 5.0
  27. Answer a new hire Question
  28. Helped a Teammate with a case
  29. Submitted 7 Adjustment Sheets
  34. Completed a Call with zero Holds
  36. Completed 10 Outbound calls in one week
  37. Got a “Thank you” from someone in your case
  38. Completed 30+ Outbound calls for the Month
  39. Answer a question in Teams
  41. Helped a Teammate with a call
  42. Created 10 Salesforce Cases before 10 AM
  45. Wished someone a “Happy Holidays”
  47. After-Call Work (ACW) < .05%
  48. Received more than 50 Inbound Calls
  51. Sent an Appeal to Leadership
  53. Transferred call to Member Services
  54. First Call Resolve 100%
  56. Closed 20 Cases in One Day