AchievedFirst callResolutionHelped aTeammatewith acaseCreated 10SalesforceCasesbefore 10AMSubmitted7AdjustmentSheetsUse the word“Spectacular”on a callCompleted10 Outboundcalls in oneweekAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsAverageHold TimeLess than 20secondsSent anAppeal toLeadershipTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%Approved6 StudentLifeEventsAchieveda 100%QualityscoreAnswer aquestionin TeamsCreateda HelpTicketWishedsomeonea “HappyHolidays”Transferredcall to BMSFirst CallResolve100%Caller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthCompleteda Call withzero HoldsWalksomeonethrough anenrollment inPittWorxExpressedWillingnessto HelpGot a “Thankyou” fromsomeone inyour caseHelp astudentsubmit alife eventCompleted30+Outboundcalls for theMonthAsked: “MayI put you onhold” beforeholdingCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionClosed 20Cases inOne DayCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callReceiveda ThankYou froma callerAchievedFirst callResolutionHelped aTeammatewith acaseCreated 10SalesforceCasesbefore 10AMSubmitted7AdjustmentSheetsUse the word“Spectacular”on a callCompleted10 Outboundcalls in oneweekAchievedAgentSatisfactionof 5.0Receivedmore than50 InboundCallsAverageHold TimeLess than 20secondsSent anAppeal toLeadershipTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%Approved6 StudentLifeEventsAchieveda 100%QualityscoreAnswer aquestionin TeamsCreateda HelpTicketWishedsomeonea “HappyHolidays”Transferredcall to BMSFirst CallResolve100%Caller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthCompleteda Call withzero HoldsWalksomeonethrough anenrollment inPittWorxExpressedWillingnessto HelpGot a “Thankyou” fromsomeone inyour caseHelp astudentsubmit alife eventCompleted30+Outboundcalls for theMonthAsked: “MayI put you onhold” beforeholdingCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionClosed 20Cases inOne DayCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callReceiveda ThankYou froma caller

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  7. Achieved First call Resolution
  9. Helped a Teammate with a case
  10. Created 10 Salesforce Cases before 10 AM
  11. Submitted 7 Adjustment Sheets
  13. Use the word “Spectacular” on a call
  14. Completed 10 Outbound calls in one week
  16. Achieved Agent Satisfaction of 5.0
  17. Received more than 50 Inbound Calls
  19. Average Hold Time Less than 20 seconds
  21. Sent an Appeal to Leadership
  23. Transferred call to Member Services
  24. After-Call Work (ACW) < .05%
  28. Approved 6 Student Life Events
  29. Achieved a 100% Quality score
  30. Answer a question in Teams
  31. Created a Help Ticket
  33. Wished someone a “Happy Holidays”
  34. Transferred call to BMS
  41. First Call Resolve 100%
  42. Caller’s name starts with a “H” like Hannukah
  43. Received no FCR Coachings all Month
  44. Completed a Call with zero Holds
  45. Walk someone through an enrollment in PittWorx
  46. Expressed Willingness to Help
  47. Got a “Thank you” from someone in your case
  48. Help a student submit a life event
  49. Completed 30+ Outbound calls for the Month
  50. Asked: “May I put you on hold” before holding
  51. Created a case for someone trying to reach HRSS
  52. Answer a new hire Question
  53. Closed 20 Cases in One Day
  54. Caller’s name starts with a “C” like Christmas
  56. Helped a Teammate with a call
  57. Received a Thank You from a caller