Walksomeonethrough anenrollment inPittWorxUse the word“Spectacular”on a callApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Receivedmore than50 InboundCallsTransferredcall to BMSSubmitted7AdjustmentSheetsAnswer anew hireQuestionExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Achieveda 100%QualityscoreAsked: “MayI put you onhold” beforeholdingAfter-CallWork(ACW) <.05%Receivedno FCRCoachingsall MonthCreateda HelpTicketAchievedFirst callResolutionHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsClosed 20Cases inOne DayAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Created acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMReceiveda ThankYou froma callerHelped aTeammatewith acaseCompleteda Call withzero HoldsTransferredcall toMemberServicesHelped aTeammatewith a callWalksomeonethrough anenrollment inPittWorxUse the word“Spectacular”on a callApproved6 StudentLifeEventsGot a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Receivedmore than50 InboundCallsTransferredcall to BMSSubmitted7AdjustmentSheetsAnswer anew hireQuestionExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Achieveda 100%QualityscoreAsked: “MayI put you onhold” beforeholdingAfter-CallWork(ACW) <.05%Receivedno FCRCoachingsall MonthCreateda HelpTicketAchievedFirst callResolutionHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsClosed 20Cases inOne DayAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahWishedsomeonea “HappyHolidays”Created acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipCaller’sname startswith a “C”likeChristmasCreated 10SalesforceCasesbefore 10AMReceiveda ThankYou froma callerHelped aTeammatewith acaseCompleteda Call withzero HoldsTransferredcall toMemberServicesHelped aTeammatewith a call

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk someone through an enrollment in PittWorx
  2. Use the word “Spectacular” on a call
  3. Approved 6 Student Life Events
  4. Got a “Thank you” from someone in your case
  5. First Call Resolve 100%
  6. Received more than 50 Inbound Calls
  7. Transferred call to BMS
  8. Submitted 7 Adjustment Sheets
  10. Answer a new hire Question
  11. Expressed Willingness to Help
  12. Achieved Agent Satisfaction of 5.0
  15. Achieved a 100% Quality score
  16. Asked: “May I put you on hold” before holding
  18. After-Call Work (ACW) < .05%
  20. Received no FCR Coachings all Month
  23. Created a Help Ticket
  24. Achieved First call Resolution
  26. Help a student submit a life event
  31. Completed 10 Outbound calls in one week
  35. Average Hold Time Less than 20 seconds
  37. Closed 20 Cases in One Day
  38. Answer a question in Teams
  39. Completed 30+ Outbound calls for the Month
  40. Caller’s name starts with a “H” like Hannukah
  42. Wished someone a “Happy Holidays”
  44. Created a case for someone trying to reach HRSS
  45. Sent an Appeal to Leadership
  46. Caller’s name starts with a “C” like Christmas
  48. Created 10 Salesforce Cases before 10 AM
  50. Received a Thank You from a caller
  51. Helped a Teammate with a case
  54. Completed a Call with zero Holds
  55. Transferred call to Member Services
  57. Helped a Teammate with a call