Helped aTeammatewith acaseAchieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMAfter-CallWork(ACW) <.05%Answer anew hireQuestionCompleteda Call withzero HoldsReceivedno FCRCoachingsall MonthWishedsomeonea “HappyHolidays”Use the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseTransferredcall toMemberServicesTransferredcall to BMSWalksomeonethrough anenrollment inPittWorxSubmitted7AdjustmentSheetsCompleted10 Outboundcalls in oneweekCompleted30+Outboundcalls for theMonthAnswer aquestionin TeamsExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingSent anAppeal toLeadershipHelp astudentsubmit alife eventApproved6 StudentLifeEventsHelped aTeammatewith a callAverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasCreateda HelpTicketAchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahAchievedAgentSatisfactionof 5.0First CallResolve100%Closed 20Cases inOne DayReceiveda ThankYou froma callerHelped aTeammatewith acaseAchieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMAfter-CallWork(ACW) <.05%Answer anew hireQuestionCompleteda Call withzero HoldsReceivedno FCRCoachingsall MonthWishedsomeonea “HappyHolidays”Use the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseTransferredcall toMemberServicesTransferredcall to BMSWalksomeonethrough anenrollment inPittWorxSubmitted7AdjustmentSheetsCompleted10 Outboundcalls in oneweekCompleted30+Outboundcalls for theMonthAnswer aquestionin TeamsExpressedWillingnessto HelpAsked: “MayI put you onhold” beforeholdingSent anAppeal toLeadershipHelp astudentsubmit alife eventApproved6 StudentLifeEventsHelped aTeammatewith a callAverageHold TimeLess than 20secondsCaller’sname startswith a “C”likeChristmasCreateda HelpTicketAchievedFirst callResolutionCreated acase forsomeonetrying toreach HRSSReceivedmore than50 InboundCallsCaller’sname startswith a “H”likeHannukahAchievedAgentSatisfactionof 5.0First CallResolve100%Closed 20Cases inOne DayReceiveda ThankYou froma caller

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
  1. Helped a Teammate with a case
  3. Achieved a 100% Quality score
  4. Created 10 Salesforce Cases before 10 AM
  6. After-Call Work (ACW) < .05%
  7. Answer a new hire Question
  8. Completed a Call with zero Holds
  9. Received no FCR Coachings all Month
  10. Wished someone a “Happy Holidays”
  11. Use the word “Spectacular” on a call
  16. Got a “Thank you” from someone in your case
  17. Transferred call to Member Services
  21. Transferred call to BMS
  23. Walk someone through an enrollment in PittWorx
  26. Submitted 7 Adjustment Sheets
  27. Completed 10 Outbound calls in one week
  28. Completed 30+ Outbound calls for the Month
  30. Answer a question in Teams
  31. Expressed Willingness to Help
  32. Asked: “May I put you on hold” before holding
  33. Sent an Appeal to Leadership
  35. Help a student submit a life event
  36. Approved 6 Student Life Events
  37. Helped a Teammate with a call
  38. Average Hold Time Less than 20 seconds
  39. Caller’s name starts with a “C” like Christmas
  42. Created a Help Ticket
  45. Achieved First call Resolution
  49. Created a case for someone trying to reach HRSS
  50. Received more than 50 Inbound Calls
  52. Caller’s name starts with a “H” like Hannukah
  53. Achieved Agent Satisfaction of 5.0
  54. First Call Resolve 100%
  56. Closed 20 Cases in One Day
  57. Received a Thank You from a caller