Createda HelpTicketClosed 20Cases inOne DayTransferredcall to BMSCreated 10SalesforceCasesbefore 10AMAnswer aquestionin TeamsSubmitted7AdjustmentSheetsAnswer anew hireQuestionAchievedAgentSatisfactionof 5.0Completed30+Outboundcalls for theMonthHelped aTeammatewith acaseApproved6 StudentLifeEventsCompleted10 Outboundcalls in oneweekAchieveda 100%QualityscoreTransferredcall toMemberServicesCaller’sname startswith a “H”likeHannukahReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%ExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxAchievedFirst callResolutionCaller’sname startswith a “C”likeChristmasHelp astudentsubmit alife eventWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Created acase forsomeonetrying toreach HRSSReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipAverageHold TimeLess than 20secondsHelped aTeammatewith a callUse the word“Spectacular”on a callCreateda HelpTicketClosed 20Cases inOne DayTransferredcall to BMSCreated 10SalesforceCasesbefore 10AMAnswer aquestionin TeamsSubmitted7AdjustmentSheetsAnswer anew hireQuestionAchievedAgentSatisfactionof 5.0Completed30+Outboundcalls for theMonthHelped aTeammatewith acaseApproved6 StudentLifeEventsCompleted10 Outboundcalls in oneweekAchieveda 100%QualityscoreTransferredcall toMemberServicesCaller’sname startswith a “H”likeHannukahReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%ExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxAchievedFirst callResolutionCaller’sname startswith a “C”likeChristmasHelp astudentsubmit alife eventWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsAsked: “MayI put you onhold” beforeholdingFirst CallResolve100%Created acase forsomeonetrying toreach HRSSReceivedno FCRCoachingsall MonthReceiveda ThankYou froma callerGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipAverageHold TimeLess than 20secondsHelped aTeammatewith a callUse the word“Spectacular”on a call

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a Help Ticket
  2. Closed 20 Cases in One Day
  5. Transferred call to BMS
  6. Created 10 Salesforce Cases before 10 AM
  7. Answer a question in Teams
  10. Submitted 7 Adjustment Sheets
  12. Answer a new hire Question
  14. Achieved Agent Satisfaction of 5.0
  15. Completed 30+ Outbound calls for the Month
  20. Helped a Teammate with a case
  22. Approved 6 Student Life Events
  23. Completed 10 Outbound calls in one week
  24. Achieved a 100% Quality score
  25. Transferred call to Member Services
  26. Caller’s name starts with a “H” like Hannukah
  27. Received more than 50 Inbound Calls
  28. After-Call Work (ACW) < .05%
  30. Expressed Willingness to Help
  31. Walk someone through an enrollment in PittWorx
  35. Achieved First call Resolution
  36. Caller’s name starts with a “C” like Christmas
  40. Help a student submit a life event
  42. Wished someone a “Happy Holidays”
  43. Completed a Call with zero Holds
  44. Asked: “May I put you on hold” before holding
  46. First Call Resolve 100%
  47. Created a case for someone trying to reach HRSS
  48. Received no FCR Coachings all Month
  49. Received a Thank You from a caller
  50. Got a “Thank you” from someone in your case
  54. Sent an Appeal to Leadership
  55. Average Hold Time Less than 20 seconds
  56. Helped a Teammate with a call
  57. Use the word “Spectacular” on a call