Answer aquestionin TeamsCompleteda Call withzero HoldsCreateda HelpTicketClosed 20Cases inOne DayTransferredcall to BMSAchievedFirst callResolutionFirst CallResolve100%Submitted7AdjustmentSheetsCompleted10 Outboundcalls in oneweekCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callExpressedWillingnessto HelpAchieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Got a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthSent anAppeal toLeadershipAnswer anew hireQuestionAfter-CallWork(ACW) <.05%Approved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingReceivedmore than50 InboundCallsUse the word“Spectacular”on a callCompleted30+Outboundcalls for theMonthReceiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSWalksomeonethrough anenrollment inPittWorxAchievedAgentSatisfactionof 5.0Helped aTeammatewith acaseTransferredcall toMemberServicesHelp astudentsubmit alife eventCaller’sname startswith a “C”likeChristmasAnswer aquestionin TeamsCompleteda Call withzero HoldsCreateda HelpTicketClosed 20Cases inOne DayTransferredcall to BMSAchievedFirst callResolutionFirst CallResolve100%Submitted7AdjustmentSheetsCompleted10 Outboundcalls in oneweekCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callExpressedWillingnessto HelpAchieveda 100%QualityscoreCreated 10SalesforceCasesbefore 10AMAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Got a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthSent anAppeal toLeadershipAnswer anew hireQuestionAfter-CallWork(ACW) <.05%Approved6 StudentLifeEventsAsked: “MayI put you onhold” beforeholdingReceivedmore than50 InboundCallsUse the word“Spectacular”on a callCompleted30+Outboundcalls for theMonthReceiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSWalksomeonethrough anenrollment inPittWorxAchievedAgentSatisfactionof 5.0Helped aTeammatewith acaseTransferredcall toMemberServicesHelp astudentsubmit alife eventCaller’sname startswith a “C”likeChristmas

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in Teams
  2. Completed a Call with zero Holds
  4. Created a Help Ticket
  5. Closed 20 Cases in One Day
  7. Transferred call to BMS
  9. Achieved First call Resolution
  11. First Call Resolve 100%
  13. Submitted 7 Adjustment Sheets
  14. Completed 10 Outbound calls in one week
  15. Caller’s name starts with a “H” like Hannukah
  16. Helped a Teammate with a call
  17. Expressed Willingness to Help
  18. Achieved a 100% Quality score
  19. Created 10 Salesforce Cases before 10 AM
  20. Average Hold Time Less than 20 seconds
  22. Wished someone a “Happy Holidays”
  23. Got a “Thank you” from someone in your case
  24. Received no FCR Coachings all Month
  25. Sent an Appeal to Leadership
  34. Answer a new hire Question
  36. After-Call Work (ACW) < .05%
  38. Approved 6 Student Life Events
  40. Asked: “May I put you on hold” before holding
  41. Received more than 50 Inbound Calls
  42. Use the word “Spectacular” on a call
  43. Completed 30+ Outbound calls for the Month
  47. Received a Thank You from a caller
  48. Created a case for someone trying to reach HRSS
  49. Walk someone through an enrollment in PittWorx
  50. Achieved Agent Satisfaction of 5.0
  53. Helped a Teammate with a case
  54. Transferred call to Member Services
  56. Help a student submit a life event
  57. Caller’s name starts with a “C” like Christmas