Helped aTeammatewith acaseClosed 20Cases inOne DayTransferredcall to BMSCreateda HelpTicketAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callUse the word“Spectacular”on a callAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%Receivedno FCRCoachingsall MonthAnswer aquestionin TeamsAchieveda 100%QualityscoreSent anAppeal toLeadershipCreated acase forsomeonetrying toreach HRSSAchievedAgentSatisfactionof 5.0Got a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Caller’sname startswith a “C”likeChristmasWalksomeonethrough anenrollment inPittWorxAchievedFirst callResolutionCreated 10SalesforceCasesbefore 10AMSubmitted7AdjustmentSheetsApproved6 StudentLifeEventsReceivedmore than50 InboundCallsWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsAnswer anew hireQuestionReceiveda ThankYou froma callerExpressedWillingnessto HelpHelped aTeammatewith acaseClosed 20Cases inOne DayTransferredcall to BMSCreateda HelpTicketAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahHelped aTeammatewith a callUse the word“Spectacular”on a callAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%Receivedno FCRCoachingsall MonthAnswer aquestionin TeamsAchieveda 100%QualityscoreSent anAppeal toLeadershipCreated acase forsomeonetrying toreach HRSSAchievedAgentSatisfactionof 5.0Got a “Thankyou” fromsomeone inyour caseFirst CallResolve100%Caller’sname startswith a “C”likeChristmasWalksomeonethrough anenrollment inPittWorxAchievedFirst callResolutionCreated 10SalesforceCasesbefore 10AMSubmitted7AdjustmentSheetsApproved6 StudentLifeEventsReceivedmore than50 InboundCallsWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsAnswer anew hireQuestionReceiveda ThankYou froma callerExpressedWillingnessto Help

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a Teammate with a case
  2. Closed 20 Cases in One Day
  3. Transferred call to BMS
  4. Created a Help Ticket
  5. Average Hold Time Less than 20 seconds
  7. Help a student submit a life event
  8. Completed 10 Outbound calls in one week
  10. Completed 30+ Outbound calls for the Month
  11. Caller’s name starts with a “H” like Hannukah
  12. Helped a Teammate with a call
  14. Use the word “Spectacular” on a call
  16. Asked: “May I put you on hold” before holding
  20. Transferred call to Member Services
  22. After-Call Work (ACW) < .05%
  23. Received no FCR Coachings all Month
  24. Answer a question in Teams
  25. Achieved a 100% Quality score
  26. Sent an Appeal to Leadership
  27. Created a case for someone trying to reach HRSS
  30. Achieved Agent Satisfaction of 5.0
  31. Got a “Thank you” from someone in your case
  32. First Call Resolve 100%
  35. Caller’s name starts with a “C” like Christmas
  37. Walk someone through an enrollment in PittWorx
  43. Achieved First call Resolution
  44. Created 10 Salesforce Cases before 10 AM
  45. Submitted 7 Adjustment Sheets
  48. Approved 6 Student Life Events
  51. Received more than 50 Inbound Calls
  52. Wished someone a “Happy Holidays”
  53. Completed a Call with zero Holds
  54. Answer a new hire Question
  55. Received a Thank You from a caller
  56. Expressed Willingness to Help