Receiveda ThankYou froma callerHelped aTeammatewith acaseAnswer aquestionin TeamsUse the word“Spectacular”on a callExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Completed10 Outboundcalls in oneweekAchieveda 100%QualityscoreClosed 20Cases inOne DayHelp astudentsubmit alife eventGot a “Thankyou” fromsomeone inyour caseSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxTransferredcall to BMSCompleted30+Outboundcalls for theMonthApproved6 StudentLifeEventsCompleteda Call withzero HoldsAnswer anew hireQuestionReceivedno FCRCoachingsall MonthHelped aTeammatewith a callAchievedFirst callResolutionCreated 10SalesforceCasesbefore 10AMFirst CallResolve100%Caller’sname startswith a “C”likeChristmasCreated acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipAverageHold TimeLess than 20secondsTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%Wishedsomeonea “HappyHolidays”Createda HelpTicketAsked: “MayI put you onhold” beforeholdingReceiveda ThankYou froma callerHelped aTeammatewith acaseAnswer aquestionin TeamsUse the word“Spectacular”on a callExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Completed10 Outboundcalls in oneweekAchieveda 100%QualityscoreClosed 20Cases inOne DayHelp astudentsubmit alife eventGot a “Thankyou” fromsomeone inyour caseSubmitted7AdjustmentSheetsCaller’sname startswith a “H”likeHannukahReceivedmore than50 InboundCallsWalksomeonethrough anenrollment inPittWorxTransferredcall to BMSCompleted30+Outboundcalls for theMonthApproved6 StudentLifeEventsCompleteda Call withzero HoldsAnswer anew hireQuestionReceivedno FCRCoachingsall MonthHelped aTeammatewith a callAchievedFirst callResolutionCreated 10SalesforceCasesbefore 10AMFirst CallResolve100%Caller’sname startswith a “C”likeChristmasCreated acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipAverageHold TimeLess than 20secondsTransferredcall toMemberServicesAfter-CallWork(ACW) <.05%Wishedsomeonea “HappyHolidays”Createda HelpTicketAsked: “MayI put you onhold” beforeholding

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Thank You from a caller
  2. Helped a Teammate with a case
  4. Answer a question in Teams
  5. Use the word “Spectacular” on a call
  6. Expressed Willingness to Help
  7. Achieved Agent Satisfaction of 5.0
  8. Completed 10 Outbound calls in one week
  9. Achieved a 100% Quality score
  10. Closed 20 Cases in One Day
  12. Help a student submit a life event
  15. Got a “Thank you” from someone in your case
  18. Submitted 7 Adjustment Sheets
  19. Caller’s name starts with a “H” like Hannukah
  20. Received more than 50 Inbound Calls
  21. Walk someone through an enrollment in PittWorx
  26. Transferred call to BMS
  27. Completed 30+ Outbound calls for the Month
  28. Approved 6 Student Life Events
  30. Completed a Call with zero Holds
  31. Answer a new hire Question
  32. Received no FCR Coachings all Month
  34. Helped a Teammate with a call
  35. Achieved First call Resolution
  40. Created 10 Salesforce Cases before 10 AM
  42. First Call Resolve 100%
  45. Caller’s name starts with a “C” like Christmas
  46. Created a case for someone trying to reach HRSS
  47. Sent an Appeal to Leadership
  49. Average Hold Time Less than 20 seconds
  50. Transferred call to Member Services
  51. After-Call Work (ACW) < .05%
  52. Wished someone a “Happy Holidays”
  55. Created a Help Ticket
  56. Asked: “May I put you on hold” before holding