Asked: “MayI put you onhold” beforeholdingAchievedFirst callResolutionHelped aTeammatewith acaseAnswer anew hireQuestionUse the word“Spectacular”on a callExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0First CallResolve100%Walksomeonethrough anenrollment inPittWorxCaller’sname startswith a “H”likeHannukahCompleted10 Outboundcalls in oneweekReceivedno FCRCoachingsall MonthTransferredcall to BMSClosed 20Cases inOne DayReceiveda ThankYou froma callerHelp astudentsubmit alife eventTransferredcall toMemberServicesReceivedmore than50 InboundCallsAverageHold TimeLess than 20secondsAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Completed30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Createda HelpTicketApproved6 StudentLifeEventsCreated 10SalesforceCasesbefore 10AMCompleteda Call withzero HoldsAchieveda 100%QualityscoreHelped aTeammatewith a callCaller’sname startswith a “C”likeChristmasCreated acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipSubmitted7AdjustmentSheetsGot a “Thankyou” fromsomeone inyour caseAsked: “MayI put you onhold” beforeholdingAchievedFirst callResolutionHelped aTeammatewith acaseAnswer anew hireQuestionUse the word“Spectacular”on a callExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0First CallResolve100%Walksomeonethrough anenrollment inPittWorxCaller’sname startswith a “H”likeHannukahCompleted10 Outboundcalls in oneweekReceivedno FCRCoachingsall MonthTransferredcall to BMSClosed 20Cases inOne DayReceiveda ThankYou froma callerHelp astudentsubmit alife eventTransferredcall toMemberServicesReceivedmore than50 InboundCallsAverageHold TimeLess than 20secondsAnswer aquestionin TeamsAfter-CallWork(ACW) <.05%Completed30+Outboundcalls for theMonthWishedsomeonea “HappyHolidays”Createda HelpTicketApproved6 StudentLifeEventsCreated 10SalesforceCasesbefore 10AMCompleteda Call withzero HoldsAchieveda 100%QualityscoreHelped aTeammatewith a callCaller’sname startswith a “C”likeChristmasCreated acase forsomeonetrying toreach HRSSSent anAppeal toLeadershipSubmitted7AdjustmentSheetsGot a “Thankyou” fromsomeone inyour case

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  4. Asked: “May I put you on hold” before holding
  6. Achieved First call Resolution
  7. Helped a Teammate with a case
  8. Answer a new hire Question
  9. Use the word “Spectacular” on a call
  10. Expressed Willingness to Help
  12. Achieved Agent Satisfaction of 5.0
  13. First Call Resolve 100%
  14. Walk someone through an enrollment in PittWorx
  16. Caller’s name starts with a “H” like Hannukah
  17. Completed 10 Outbound calls in one week
  18. Received no FCR Coachings all Month
  20. Transferred call to BMS
  22. Closed 20 Cases in One Day
  23. Received a Thank You from a caller
  24. Help a student submit a life event
  26. Transferred call to Member Services
  27. Received more than 50 Inbound Calls
  28. Average Hold Time Less than 20 seconds
  29. Answer a question in Teams
  30. After-Call Work (ACW) < .05%
  31. Completed 30+ Outbound calls for the Month
  32. Wished someone a “Happy Holidays”
  33. Created a Help Ticket
  36. Approved 6 Student Life Events
  40. Created 10 Salesforce Cases before 10 AM
  44. Completed a Call with zero Holds
  45. Achieved a 100% Quality score
  49. Helped a Teammate with a call
  52. Caller’s name starts with a “C” like Christmas
  53. Created a case for someone trying to reach HRSS
  54. Sent an Appeal to Leadership
  55. Submitted 7 Adjustment Sheets
  56. Got a “Thank you” from someone in your case