Submitted7AdjustmentSheetsHelped aTeammatewith acaseAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Transferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSAchievedFirst callResolutionApproved6 StudentLifeEventsWalksomeonethrough anenrollment inPittWorxHelp astudentsubmit alife eventSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingTransferredcall to BMSCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Createda HelpTicketHelped aTeammatewith a callUse the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseCompleted30+Outboundcalls for theMonthCompleteda Call withzero HoldsReceiveda ThankYou froma callerCreated 10SalesforceCasesbefore 10AMCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Answer aquestionin TeamsAchieveda 100%QualityscoreReceivedmore than50 InboundCallsAnswer anew hireQuestionSubmitted7AdjustmentSheetsHelped aTeammatewith acaseAverageHold TimeLess than 20secondsWishedsomeonea “HappyHolidays”Closed 20Cases inOne DayExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Transferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSAchievedFirst callResolutionApproved6 StudentLifeEventsWalksomeonethrough anenrollment inPittWorxHelp astudentsubmit alife eventSent anAppeal toLeadershipReceivedno FCRCoachingsall MonthCaller’sname startswith a “C”likeChristmasAsked: “MayI put you onhold” beforeholdingTransferredcall to BMSCaller’sname startswith a “H”likeHannukahFirst CallResolve100%Createda HelpTicketHelped aTeammatewith a callUse the word“Spectacular”on a callGot a “Thankyou” fromsomeone inyour caseCompleted30+Outboundcalls for theMonthCompleteda Call withzero HoldsReceiveda ThankYou froma callerCreated 10SalesforceCasesbefore 10AMCompleted10 Outboundcalls in oneweekAfter-CallWork(ACW) <.05%Answer aquestionin TeamsAchieveda 100%QualityscoreReceivedmore than50 InboundCallsAnswer anew hireQuestion

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted 7 Adjustment Sheets
  2. Helped a Teammate with a case
  3. Average Hold Time Less than 20 seconds
  5. Wished someone a “Happy Holidays”
  7. Closed 20 Cases in One Day
  8. Expressed Willingness to Help
  9. Achieved Agent Satisfaction of 5.0
  10. Transferred call to Member Services
  12. Created a case for someone trying to reach HRSS
  15. Achieved First call Resolution
  19. Approved 6 Student Life Events
  20. Walk someone through an enrollment in PittWorx
  22. Help a student submit a life event
  23. Sent an Appeal to Leadership
  24. Received no FCR Coachings all Month
  25. Caller’s name starts with a “C” like Christmas
  29. Asked: “May I put you on hold” before holding
  30. Transferred call to BMS
  32. Caller’s name starts with a “H” like Hannukah
  33. First Call Resolve 100%
  34. Created a Help Ticket
  36. Helped a Teammate with a call
  39. Use the word “Spectacular” on a call
  41. Got a “Thank you” from someone in your case
  43. Completed 30+ Outbound calls for the Month
  44. Completed a Call with zero Holds
  48. Received a Thank You from a caller
  49. Created 10 Salesforce Cases before 10 AM
  52. Completed 10 Outbound calls in one week
  53. After-Call Work (ACW) < .05%
  54. Answer a question in Teams
  55. Achieved a 100% Quality score
  56. Received more than 50 Inbound Calls
  57. Answer a new hire Question