Sent anAppeal toLeadershipAchieveda 100%QualityscoreClosed 20Cases inOne DayCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”ExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesReceiveda ThankYou froma callerTransferredcall to BMSAsked: “MayI put you onhold” beforeholdingApproved6 StudentLifeEventsHelped aTeammatewith a callReceivedno FCRCoachingsall MonthCompleted30+Outboundcalls for theMonthHelp astudentsubmit alife eventAnswer aquestionin TeamsAnswer anew hireQuestionUse the word“Spectacular”on a callSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSAfter-CallWork(ACW) <.05%AchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasCreateda HelpTicketReceivedmore than50 InboundCallsHelped aTeammatewith acaseAchievedFirst callResolutionFirst CallResolve100%Completed10 Outboundcalls in oneweekCompleteda Call withzero HoldsCaller’sname startswith a “H”likeHannukahGot a “Thankyou” fromsomeone inyour caseSent anAppeal toLeadershipAchieveda 100%QualityscoreClosed 20Cases inOne DayCreated 10SalesforceCasesbefore 10AMWishedsomeonea “HappyHolidays”ExpressedWillingnessto HelpWalksomeonethrough anenrollment inPittWorxTransferredcall toMemberServicesReceiveda ThankYou froma callerTransferredcall to BMSAsked: “MayI put you onhold” beforeholdingApproved6 StudentLifeEventsHelped aTeammatewith a callReceivedno FCRCoachingsall MonthCompleted30+Outboundcalls for theMonthHelp astudentsubmit alife eventAnswer aquestionin TeamsAnswer anew hireQuestionUse the word“Spectacular”on a callSubmitted7AdjustmentSheetsAverageHold TimeLess than 20secondsCreated acase forsomeonetrying toreach HRSSAfter-CallWork(ACW) <.05%AchievedAgentSatisfactionof 5.0Caller’sname startswith a “C”likeChristmasCreateda HelpTicketReceivedmore than50 InboundCallsHelped aTeammatewith acaseAchievedFirst callResolutionFirst CallResolve100%Completed10 Outboundcalls in oneweekCompleteda Call withzero HoldsCaller’sname startswith a “H”likeHannukahGot a “Thankyou” fromsomeone inyour case

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Sent an Appeal to Leadership
  3. Achieved a 100% Quality score
  4. Closed 20 Cases in One Day
  5. Created 10 Salesforce Cases before 10 AM
  7. Wished someone a “Happy Holidays”
  9. Expressed Willingness to Help
  11. Walk someone through an enrollment in PittWorx
  12. Transferred call to Member Services
  16. Received a Thank You from a caller
  18. Transferred call to BMS
  20. Asked: “May I put you on hold” before holding
  23. Approved 6 Student Life Events
  25. Helped a Teammate with a call
  26. Received no FCR Coachings all Month
  28. Completed 30+ Outbound calls for the Month
  30. Help a student submit a life event
  31. Answer a question in Teams
  32. Answer a new hire Question
  33. Use the word “Spectacular” on a call
  34. Submitted 7 Adjustment Sheets
  36. Average Hold Time Less than 20 seconds
  37. Created a case for someone trying to reach HRSS
  38. After-Call Work (ACW) < .05%
  43. Achieved Agent Satisfaction of 5.0
  44. Caller’s name starts with a “C” like Christmas
  45. Created a Help Ticket
  46. Received more than 50 Inbound Calls
  47. Helped a Teammate with a case
  49. Achieved First call Resolution
  52. First Call Resolve 100%
  53. Completed 10 Outbound calls in one week
  54. Completed a Call with zero Holds
  56. Caller’s name starts with a “H” like Hannukah
  57. Got a “Thank you” from someone in your case