Helped aTeammatewith a callAsked: “MayI put you onhold” beforeholdingHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxSent anAppeal toLeadershipCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsGot a “Thankyou” fromsomeone inyour caseCompleted30+Outboundcalls for theMonthCaller’sname startswith a “C”likeChristmasAnswer aquestionin TeamsAchievedAgentSatisfactionof 5.0Submitted7AdjustmentSheetsFirst CallResolve100%Receiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionAfter-CallWork(ACW) <.05%Transferredcall to BMSAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Approved6 StudentLifeEventsCreateda HelpTicketReceivedno FCRCoachingsall MonthExpressedWillingnessto HelpReceivedmore than50 InboundCallsTransferredcall toMemberServicesHelp astudentsubmit alife eventUse the word“Spectacular”on a callAchieveda 100%QualityscoreCaller’sname startswith a “H”likeHannukahClosed 20Cases inOne DayCreated 10SalesforceCasesbefore 10AMCompleteda Call withzero HoldsHelped aTeammatewith a callAsked: “MayI put you onhold” beforeholdingHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxSent anAppeal toLeadershipCompleted10 Outboundcalls in oneweekAverageHold TimeLess than 20secondsGot a “Thankyou” fromsomeone inyour caseCompleted30+Outboundcalls for theMonthCaller’sname startswith a “C”likeChristmasAnswer aquestionin TeamsAchievedAgentSatisfactionof 5.0Submitted7AdjustmentSheetsFirst CallResolve100%Receiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSAnswer anew hireQuestionAfter-CallWork(ACW) <.05%Transferredcall to BMSAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Approved6 StudentLifeEventsCreateda HelpTicketReceivedno FCRCoachingsall MonthExpressedWillingnessto HelpReceivedmore than50 InboundCallsTransferredcall toMemberServicesHelp astudentsubmit alife eventUse the word“Spectacular”on a callAchieveda 100%QualityscoreCaller’sname startswith a “H”likeHannukahClosed 20Cases inOne DayCreated 10SalesforceCasesbefore 10AMCompleteda Call withzero Holds

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a Teammate with a call
  2. Asked: “May I put you on hold” before holding
  3. Helped a Teammate with a case
  5. Walk someone through an enrollment in PittWorx
  6. Sent an Appeal to Leadership
  9. Completed 10 Outbound calls in one week
  10. Average Hold Time Less than 20 seconds
  11. Got a “Thank you” from someone in your case
  12. Completed 30+ Outbound calls for the Month
  14. Caller’s name starts with a “C” like Christmas
  15. Answer a question in Teams
  16. Achieved Agent Satisfaction of 5.0
  18. Submitted 7 Adjustment Sheets
  19. First Call Resolve 100%
  21. Received a Thank You from a caller
  23. Created a case for someone trying to reach HRSS
  24. Answer a new hire Question
  26. After-Call Work (ACW) < .05%
  29. Transferred call to BMS
  30. Achieved First call Resolution
  31. Wished someone a “Happy Holidays”
  35. Approved 6 Student Life Events
  37. Created a Help Ticket
  40. Received no FCR Coachings all Month
  42. Expressed Willingness to Help
  44. Received more than 50 Inbound Calls
  45. Transferred call to Member Services
  46. Help a student submit a life event
  47. Use the word “Spectacular” on a call
  49. Achieved a 100% Quality score
  53. Caller’s name starts with a “H” like Hannukah
  54. Closed 20 Cases in One Day
  55. Created 10 Salesforce Cases before 10 AM
  57. Completed a Call with zero Holds