Created acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsWishedsomeonea “HappyHolidays”Created 10SalesforceCasesbefore 10AMCaller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreTransferredcall to BMSSent anAppeal toLeadershipAverageHold TimeLess than 20secondsAchievedAgentSatisfactionof 5.0Receivedno FCRCoachingsall MonthCompleted30+Outboundcalls for theMonthApproved6 StudentLifeEventsFirst CallResolve100%Got a “Thankyou” fromsomeone inyour caseAnswer anew hireQuestionUse the word“Spectacular”on a callAchievedFirst callResolutionAfter-CallWork(ACW) <.05%Closed 20Cases inOne DayReceivedmore than50 InboundCallsCreateda HelpTicketReceiveda ThankYou froma callerHelped aTeammatewith acaseSubmitted7AdjustmentSheetsWalksomeonethrough anenrollment inPittWorxCompleteda Call withzero HoldsHelped aTeammatewith a callHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingCompleted10 Outboundcalls in oneweekTransferredcall toMemberServicesExpressedWillingnessto HelpCaller’sname startswith a “H”likeHannukahCreated acase forsomeonetrying toreach HRSSAnswer aquestionin TeamsWishedsomeonea “HappyHolidays”Created 10SalesforceCasesbefore 10AMCaller’sname startswith a “C”likeChristmasAchieveda 100%QualityscoreTransferredcall to BMSSent anAppeal toLeadershipAverageHold TimeLess than 20secondsAchievedAgentSatisfactionof 5.0Receivedno FCRCoachingsall MonthCompleted30+Outboundcalls for theMonthApproved6 StudentLifeEventsFirst CallResolve100%Got a “Thankyou” fromsomeone inyour caseAnswer anew hireQuestionUse the word“Spectacular”on a callAchievedFirst callResolutionAfter-CallWork(ACW) <.05%Closed 20Cases inOne DayReceivedmore than50 InboundCallsCreateda HelpTicketReceiveda ThankYou froma callerHelped aTeammatewith acaseSubmitted7AdjustmentSheetsWalksomeonethrough anenrollment inPittWorxCompleteda Call withzero HoldsHelped aTeammatewith a callHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingCompleted10 Outboundcalls in oneweekTransferredcall toMemberServicesExpressedWillingnessto HelpCaller’sname startswith a “H”likeHannukah

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a case for someone trying to reach HRSS
  3. Answer a question in Teams
  5. Wished someone a “Happy Holidays”
  6. Created 10 Salesforce Cases before 10 AM
  8. Caller’s name starts with a “C” like Christmas
  9. Achieved a 100% Quality score
  12. Transferred call to BMS
  15. Sent an Appeal to Leadership
  16. Average Hold Time Less than 20 seconds
  20. Achieved Agent Satisfaction of 5.0
  21. Received no FCR Coachings all Month
  22. Completed 30+ Outbound calls for the Month
  24. Approved 6 Student Life Events
  25. First Call Resolve 100%
  26. Got a “Thank you” from someone in your case
  27. Answer a new hire Question
  29. Use the word “Spectacular” on a call
  32. Achieved First call Resolution
  33. After-Call Work (ACW) < .05%
  34. Closed 20 Cases in One Day
  36. Received more than 50 Inbound Calls
  37. Created a Help Ticket
  38. Received a Thank You from a caller
  39. Helped a Teammate with a case
  44. Submitted 7 Adjustment Sheets
  45. Walk someone through an enrollment in PittWorx
  46. Completed a Call with zero Holds
  47. Helped a Teammate with a call
  49. Help a student submit a life event
  50. Asked: “May I put you on hold” before holding
  51. Completed 10 Outbound calls in one week
  53. Transferred call to Member Services
  55. Expressed Willingness to Help
  56. Caller’s name starts with a “H” like Hannukah