Closed 20Cases inOne DayAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsHelped aTeammatewith acaseSent anAppeal toLeadershipSubmitted7AdjustmentSheetsReceivedmore than50 InboundCallsAchievedAgentSatisfactionof 5.0Receiveda ThankYou froma callerAchieveda 100%QualityscoreWalksomeonethrough anenrollment inPittWorxAnswer anew hireQuestionCaller’sname startswith a “H”likeHannukahCreateda HelpTicketAfter-CallWork(ACW) <.05%Created 10SalesforceCasesbefore 10AMFirst CallResolve100%Created acase forsomeonetrying toreach HRSSTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthUse the word“Spectacular”on a callApproved6 StudentLifeEventsExpressedWillingnessto HelpCompleted10 Outboundcalls in oneweekAnswer aquestionin TeamsTransferredcall to BMSCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a callClosed 20Cases inOne DayAchievedFirst callResolutionWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsHelped aTeammatewith acaseSent anAppeal toLeadershipSubmitted7AdjustmentSheetsReceivedmore than50 InboundCallsAchievedAgentSatisfactionof 5.0Receiveda ThankYou froma callerAchieveda 100%QualityscoreWalksomeonethrough anenrollment inPittWorxAnswer anew hireQuestionCaller’sname startswith a “H”likeHannukahCreateda HelpTicketAfter-CallWork(ACW) <.05%Created 10SalesforceCasesbefore 10AMFirst CallResolve100%Created acase forsomeonetrying toreach HRSSTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthAverageHold TimeLess than 20secondsHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthUse the word“Spectacular”on a callApproved6 StudentLifeEventsExpressedWillingnessto HelpCompleted10 Outboundcalls in oneweekAnswer aquestionin TeamsTransferredcall to BMSCaller’sname startswith a “C”likeChristmasHelped aTeammatewith a call

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Closed 20 Cases in One Day
  4. Achieved First call Resolution
  8. Wished someone a “Happy Holidays”
  9. Completed a Call with zero Holds
  11. Helped a Teammate with a case
  12. Sent an Appeal to Leadership
  13. Submitted 7 Adjustment Sheets
  15. Received more than 50 Inbound Calls
  16. Achieved Agent Satisfaction of 5.0
  17. Received a Thank You from a caller
  19. Achieved a 100% Quality score
  20. Walk someone through an enrollment in PittWorx
  21. Answer a new hire Question
  23. Caller’s name starts with a “H” like Hannukah
  25. Created a Help Ticket
  27. After-Call Work (ACW) < .05%
  28. Created 10 Salesforce Cases before 10 AM
  29. First Call Resolve 100%
  32. Created a case for someone trying to reach HRSS
  33. Transferred call to Member Services
  34. Completed 30+ Outbound calls for the Month
  39. Average Hold Time Less than 20 seconds
  40. Help a student submit a life event
  42. Asked: “May I put you on hold” before holding
  43. Got a “Thank you” from someone in your case
  44. Received no FCR Coachings all Month
  46. Use the word “Spectacular” on a call
  48. Approved 6 Student Life Events
  49. Expressed Willingness to Help
  50. Completed 10 Outbound calls in one week
  51. Answer a question in Teams
  52. Transferred call to BMS
  53. Caller’s name starts with a “C” like Christmas
  55. Helped a Teammate with a call