Wishedsomeonea “HappyHolidays”Completeda Call withzero HoldsTransferredcall to BMSClosed 20Cases inOne DayReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%Sent anAppeal toLeadershipReceiveda ThankYou froma callerAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseAchieveda 100%QualityscoreFirst CallResolve100%Helped aTeammatewith acaseAverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventAnswer anew hireQuestionCreateda HelpTicketAchievedFirst callResolutionWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesCaller’sname startswith a “C”likeChristmasApproved6 StudentLifeEventsUse the word“Spectacular”on a callHelped aTeammatewith a callExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Submitted7AdjustmentSheetsWishedsomeonea “HappyHolidays”Completeda Call withzero HoldsTransferredcall to BMSClosed 20Cases inOne DayReceivedmore than50 InboundCallsAfter-CallWork(ACW) <.05%Sent anAppeal toLeadershipReceiveda ThankYou froma callerAnswer aquestionin TeamsCompleted30+Outboundcalls for theMonthCaller’sname startswith a “H”likeHannukahReceivedno FCRCoachingsall MonthGot a “Thankyou” fromsomeone inyour caseAchieveda 100%QualityscoreFirst CallResolve100%Helped aTeammatewith acaseAverageHold TimeLess than 20secondsCreated 10SalesforceCasesbefore 10AMCreated acase forsomeonetrying toreach HRSSCompleted10 Outboundcalls in oneweekHelp astudentsubmit alife eventAnswer anew hireQuestionCreateda HelpTicketAchievedFirst callResolutionWalksomeonethrough anenrollment inPittWorxAsked: “MayI put you onhold” beforeholdingTransferredcall toMemberServicesCaller’sname startswith a “C”likeChristmasApproved6 StudentLifeEventsUse the word“Spectacular”on a callHelped aTeammatewith a callExpressedWillingnessto HelpAchievedAgentSatisfactionof 5.0Submitted7AdjustmentSheets

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
  2. Wished someone a “Happy Holidays”
  3. Completed a Call with zero Holds
  4. Transferred call to BMS
  5. Closed 20 Cases in One Day
  6. Received more than 50 Inbound Calls
  7. After-Call Work (ACW) < .05%
  8. Sent an Appeal to Leadership
  10. Received a Thank You from a caller
  12. Answer a question in Teams
  13. Completed 30+ Outbound calls for the Month
  16. Caller’s name starts with a “H” like Hannukah
  17. Received no FCR Coachings all Month
  19. Got a “Thank you” from someone in your case
  20. Achieved a 100% Quality score
  21. First Call Resolve 100%
  24. Helped a Teammate with a case
  28. Average Hold Time Less than 20 seconds
  29. Created 10 Salesforce Cases before 10 AM
  30. Created a case for someone trying to reach HRSS
  31. Completed 10 Outbound calls in one week
  32. Help a student submit a life event
  33. Answer a new hire Question
  36. Created a Help Ticket
  39. Achieved First call Resolution
  40. Walk someone through an enrollment in PittWorx
  42. Asked: “May I put you on hold” before holding
  43. Transferred call to Member Services
  44. Caller’s name starts with a “C” like Christmas
  45. Approved 6 Student Life Events
  49. Use the word “Spectacular” on a call
  51. Helped a Teammate with a call
  53. Expressed Willingness to Help
  54. Achieved Agent Satisfaction of 5.0
  56. Submitted 7 Adjustment Sheets