First CallResolve100%Receivedmore than50 InboundCallsSubmitted7AdjustmentSheetsCreateda HelpTicketSent anAppeal toLeadershipCaller’sname startswith a “C”likeChristmasCaller’sname startswith a “H”likeHannukahWalksomeonethrough anenrollment inPittWorxExpressedWillingnessto HelpAfter-CallWork(ACW) <.05%Wishedsomeonea “HappyHolidays”Approved6 StudentLifeEventsTransferredcall to BMSHelped aTeammatewith acaseCompleted30+Outboundcalls for theMonthTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSCreated 10SalesforceCasesbefore 10AMUse the word“Spectacular”on a callAchievedFirst callResolutionReceiveda ThankYou froma callerClosed 20Cases inOne DayHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingAnswer anew hireQuestionAverageHold TimeLess than 20secondsHelped aTeammatewith a callAchieveda 100%QualityscoreGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthAchievedAgentSatisfactionof 5.0Answer aquestionin TeamsCompleted10 Outboundcalls in oneweekCompleteda Call withzero HoldsFirst CallResolve100%Receivedmore than50 InboundCallsSubmitted7AdjustmentSheetsCreateda HelpTicketSent anAppeal toLeadershipCaller’sname startswith a “C”likeChristmasCaller’sname startswith a “H”likeHannukahWalksomeonethrough anenrollment inPittWorxExpressedWillingnessto HelpAfter-CallWork(ACW) <.05%Wishedsomeonea “HappyHolidays”Approved6 StudentLifeEventsTransferredcall to BMSHelped aTeammatewith acaseCompleted30+Outboundcalls for theMonthTransferredcall toMemberServicesCreated acase forsomeonetrying toreach HRSSCreated 10SalesforceCasesbefore 10AMUse the word“Spectacular”on a callAchievedFirst callResolutionReceiveda ThankYou froma callerClosed 20Cases inOne DayHelp astudentsubmit alife eventAsked: “MayI put you onhold” beforeholdingAnswer anew hireQuestionAverageHold TimeLess than 20secondsHelped aTeammatewith a callAchieveda 100%QualityscoreGot a “Thankyou” fromsomeone inyour caseReceivedno FCRCoachingsall MonthAchievedAgentSatisfactionof 5.0Answer aquestionin TeamsCompleted10 Outboundcalls in oneweekCompleteda Call withzero Holds

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolve 100%
  2. Received more than 50 Inbound Calls
  3. Submitted 7 Adjustment Sheets
  4. Created a Help Ticket
  6. Sent an Appeal to Leadership
  8. Caller’s name starts with a “C” like Christmas
  9. Caller’s name starts with a “H” like Hannukah
  12. Walk someone through an enrollment in PittWorx
  13. Expressed Willingness to Help
  14. After-Call Work (ACW) < .05%
  16. Wished someone a “Happy Holidays”
  19. Approved 6 Student Life Events
  20. Transferred call to BMS
  22. Helped a Teammate with a case
  24. Completed 30+ Outbound calls for the Month
  25. Transferred call to Member Services
  30. Created a case for someone trying to reach HRSS
  31. Created 10 Salesforce Cases before 10 AM
  35. Use the word “Spectacular” on a call
  37. Achieved First call Resolution
  39. Received a Thank You from a caller
  40. Closed 20 Cases in One Day
  41. Help a student submit a life event
  43. Asked: “May I put you on hold” before holding
  44. Answer a new hire Question
  45. Average Hold Time Less than 20 seconds
  46. Helped a Teammate with a call
  47. Achieved a 100% Quality score
  48. Got a “Thank you” from someone in your case
  51. Received no FCR Coachings all Month
  53. Achieved Agent Satisfaction of 5.0
  54. Answer a question in Teams
  55. Completed 10 Outbound calls in one week
  56. Completed a Call with zero Holds