Receivedmore than50 InboundCallsCaller’sname startswith a “C”likeChristmasHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxWishedsomeonea “HappyHolidays”Use the word“Spectacular”on a callHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekFirst CallResolve100%Helped aTeammatewith a callApproved6 StudentLifeEventsExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMAchievedFirst callResolutionGot a “Thankyou” fromsomeone inyour caseAnswer aquestionin TeamsCompleteda Call withzero HoldsSent anAppeal toLeadershipReceiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsAchievedAgentSatisfactionof 5.0Asked: “MayI put you onhold” beforeholdingReceivedno FCRCoachingsall MonthClosed 20Cases inOne DayAnswer anew hireQuestionTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthTransferredcall to BMSAchieveda 100%QualityscoreCaller’sname startswith a “H”likeHannukahSubmitted7AdjustmentSheetsCreateda HelpTicketReceivedmore than50 InboundCallsCaller’sname startswith a “C”likeChristmasHelped aTeammatewith acaseWalksomeonethrough anenrollment inPittWorxWishedsomeonea “HappyHolidays”Use the word“Spectacular”on a callHelp astudentsubmit alife eventCompleted10 Outboundcalls in oneweekFirst CallResolve100%Helped aTeammatewith a callApproved6 StudentLifeEventsExpressedWillingnessto HelpCreated 10SalesforceCasesbefore 10AMAchievedFirst callResolutionGot a “Thankyou” fromsomeone inyour caseAnswer aquestionin TeamsCompleteda Call withzero HoldsSent anAppeal toLeadershipReceiveda ThankYou froma callerCreated acase forsomeonetrying toreach HRSSAfter-CallWork(ACW) <.05%AverageHold TimeLess than 20secondsAchievedAgentSatisfactionof 5.0Asked: “MayI put you onhold” beforeholdingReceivedno FCRCoachingsall MonthClosed 20Cases inOne DayAnswer anew hireQuestionTransferredcall toMemberServicesCompleted30+Outboundcalls for theMonthTransferredcall to BMSAchieveda 100%QualityscoreCaller’sname startswith a “H”likeHannukahSubmitted7AdjustmentSheetsCreateda HelpTicket

Benefits Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
  1. Received more than 50 Inbound Calls
  3. Caller’s name starts with a “C” like Christmas
  6. Helped a Teammate with a case
  7. Walk someone through an enrollment in PittWorx
  10. Wished someone a “Happy Holidays”
  11. Use the word “Spectacular” on a call
  13. Help a student submit a life event
  17. Completed 10 Outbound calls in one week
  19. First Call Resolve 100%
  20. Helped a Teammate with a call
  22. Approved 6 Student Life Events
  23. Expressed Willingness to Help
  25. Created 10 Salesforce Cases before 10 AM
  26. Achieved First call Resolution
  27. Got a “Thank you” from someone in your case
  28. Answer a question in Teams
  29. Completed a Call with zero Holds
  31. Sent an Appeal to Leadership
  33. Received a Thank You from a caller
  35. Created a case for someone trying to reach HRSS
  36. After-Call Work (ACW) < .05%
  37. Average Hold Time Less than 20 seconds
  38. Achieved Agent Satisfaction of 5.0
  40. Asked: “May I put you on hold” before holding
  41. Received no FCR Coachings all Month
  42. Closed 20 Cases in One Day
  43. Answer a new hire Question
  44. Transferred call to Member Services
  45. Completed 30+ Outbound calls for the Month
  46. Transferred call to BMS
  47. Achieved a 100% Quality score
  49. Caller’s name starts with a “H” like Hannukah
  51. Submitted 7 Adjustment Sheets
  52. Created a Help Ticket