rerouted misdirected call correctly Notified of moment of silence Used correct template empathy reported itor time used Cm template to reach out used employee name 2 times opened leave reach out to Cm paperwork due date added rtw / set task for RTW Recapped actions taken: mentioned survey used correct support template reported time Schedule call back time. Discussed self service options Communicated what has to happen next followed Ark verified employer noted call set necessary task set Return Call Verify schedule offered additional assistance rerouted misdirected call correctly Notified of moment of silence Used correct template empathy reported itor time used Cm template to reach out used employee name 2 times opened leave reach out to Cm paperwork due date added rtw / set task for RTW Recapped actions taken: mentioned survey used correct support template reported time Schedule call back time. Discussed self service options Communicated what has to happen next followed Ark verified employer noted call set necessary task set Return Call Verify schedule offered additional assistance
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-rerouted misdirected call correctly
B-Notified of moment of silence
O-Used correct template
N-empathy
G-reported itor time
I-used Cm template to reach out
O-used employee name 2 times
N-opened leave
O-reach out to Cm
I-paperwork due date
G-added rtw / set task for RTW
B-Recapped actions taken:
N-mentioned survey
B-used correct support template
I-reported time
G-Schedule call back time.
G-Discussed self service options
I-Communicated what has to happen next
B-followed Ark
N-verified employer
B-noted call
O-set necessary task
I-set Return Call
O-Verify schedule
B-offered additional assistance