empathy used Cm template to reach out used employee name 2 times set necessary task Communicated what has to happen next offered additional assistance reported itor time mentioned survey Notified of moment of silence opened leave verified employer Discussed self service options Recapped actions taken: Schedule call back time. rerouted misdirected call correctly noted call Used correct template reported time used correct support template followed Ark added rtw / set task for RTW set Return Call paperwork due date reach out to Cm Verify schedule empathy used Cm template to reach out used employee name 2 times set necessary task Communicated what has to happen next offered additional assistance reported itor time mentioned survey Notified of moment of silence opened leave verified employer Discussed self service options Recapped actions taken: Schedule call back time. rerouted misdirected call correctly noted call Used correct template reported time used correct support template followed Ark added rtw / set task for RTW set Return Call paperwork due date reach out to Cm Verify schedule
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-empathy
I-used Cm template to reach out
O-used employee name 2 times
O-set necessary task
I-Communicated what has to happen next
B-offered additional assistance
G-reported itor time
N-mentioned survey
B-Notified of moment of silence
N-opened leave
N-verified employer
G-Discussed self service options
B-Recapped actions taken:
G-Schedule call back time.
G-rerouted misdirected call correctly
B-noted call
O-Used correct template
I-reported time
B-used correct support template
B-followed Ark
G-added rtw / set task for RTW
I-set Return Call
I-paperwork due date
O-reach out to Cm
O-Verify schedule