Schedule call back time. reported itor time used employee name 2 times Communicated what has to happen next Notified of moment of silence Used correct template followed Ark used Cm template to reach out offered additional assistance reach out to Cm paperwork due date empathy rerouted misdirected call correctly used correct support template mentioned survey set Return Call Verify schedule Recapped actions taken: verified employer added rtw / set task for RTW noted call set necessary task Discussed self service options reported time opened leave Schedule call back time. reported itor time used employee name 2 times Communicated what has to happen next Notified of moment of silence Used correct template followed Ark used Cm template to reach out offered additional assistance reach out to Cm paperwork due date empathy rerouted misdirected call correctly used correct support template mentioned survey set Return Call Verify schedule Recapped actions taken: verified employer added rtw / set task for RTW noted call set necessary task Discussed self service options reported time opened leave
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Schedule call back time.
G-reported itor time
O-used employee name 2 times
I-Communicated what has to happen next
B-Notified of moment of silence
O-Used correct template
B-followed Ark
I-used Cm template to reach out
B-offered additional assistance
O-reach out to Cm
I-paperwork due date
N-empathy
G-rerouted misdirected call correctly
B-used correct support template
N-mentioned survey
I-set Return Call
O-Verify schedule
B-Recapped actions taken:
N-verified employer
G-added rtw / set task for RTW
B-noted call
O-set necessary task
G-Discussed self service options
I-reported time
N-opened leave