empathy Schedule call back time. rerouted misdirected call correctly used correct support template Recapped actions taken: Notified of moment of silence verified employer Verify schedule followed Ark offered additional assistance opened leave set necessary task used Cm template to reach out paperwork due date noted call set Return Call added rtw / set task for RTW reach out to Cm reported itor time reported time Discussed self service options mentioned survey used employee name 2 times Used correct template Communicated what has to happen next empathy Schedule call back time. rerouted misdirected call correctly used correct support template Recapped actions taken: Notified of moment of silence verified employer Verify schedule followed Ark offered additional assistance opened leave set necessary task used Cm template to reach out paperwork due date noted call set Return Call added rtw / set task for RTW reach out to Cm reported itor time reported time Discussed self service options mentioned survey used employee name 2 times Used correct template Communicated what has to happen next
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-empathy
G-Schedule call back time.
G-rerouted misdirected call correctly
B-used correct support template
B-Recapped actions taken:
B-Notified of moment of silence
N-verified employer
O-Verify schedule
B-followed Ark
B-offered additional assistance
N-opened leave
O-set necessary task
I-used Cm template to reach out
I-paperwork due date
B-noted call
I-set Return Call
G-added rtw / set task for RTW
O-reach out to Cm
G-reported itor time
I-reported time
G-Discussed self service options
N-mentioned survey
O-used employee name 2 times
O-Used correct template
I-Communicated what has to happen next