Verify schedule set Return Call opened leave Communicated what has to happen next Notified of moment of silence Recapped actions taken: used correct support template Discussed self service options offered additional assistance used Cm template to reach out added rtw / set task for RTW used employee name 2 times paperwork due date reach out to Cm verified employer Used correct template rerouted misdirected call correctly Schedule call back time. empathy noted call reported time followed Ark reported itor time mentioned survey set necessary task Verify schedule set Return Call opened leave Communicated what has to happen next Notified of moment of silence Recapped actions taken: used correct support template Discussed self service options offered additional assistance used Cm template to reach out added rtw / set task for RTW used employee name 2 times paperwork due date reach out to Cm verified employer Used correct template rerouted misdirected call correctly Schedule call back time. empathy noted call reported time followed Ark reported itor time mentioned survey set necessary task
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Verify schedule
set Return Call
opened leave
Communicated what has to happen next
Notified of moment of silence
Recapped actions taken:
used correct support template
Discussed self service options
offered additional assistance
used Cm template to reach out
added rtw / set task for RTW
used employee name 2 times
paperwork due date
reach out to Cm
verified employer
Used correct template
rerouted misdirected call correctly
Schedule call back time.
empathy
noted call
reported time
followed Ark
reported itor time
mentioned survey
set necessary task