Notified of moment of silence Used correct template paperwork due date reach out to Cm Schedule call back time. Communicated what has to happen next used employee name 2 times Verify schedule mentioned survey Discussed self service options empathy Recapped actions taken: rerouted misdirected call correctly followed Ark set necessary task verified employer noted call offered additional assistance used Cm template to reach out added rtw / set task for RTW used correct support template opened leave reported time set Return Call reported itor time Notified of moment of silence Used correct template paperwork due date reach out to Cm Schedule call back time. Communicated what has to happen next used employee name 2 times Verify schedule mentioned survey Discussed self service options empathy Recapped actions taken: rerouted misdirected call correctly followed Ark set necessary task verified employer noted call offered additional assistance used Cm template to reach out added rtw / set task for RTW used correct support template opened leave reported time set Return Call reported itor time
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Notified of moment of silence
O-Used correct template
I-paperwork due date
O-reach out to Cm
G-Schedule call back time.
I-Communicated what has to happen next
O-used employee name 2 times
O-Verify schedule
N-mentioned survey
G-Discussed self service options
N-empathy
B-Recapped actions taken:
G-rerouted misdirected call correctly
B-followed Ark
O-set necessary task
N-verified employer
B-noted call
B-offered additional assistance
I-used Cm template to reach out
G-added rtw / set task for RTW
B-used correct support template
N-opened leave
I-reported time
I-set Return Call
G-reported itor time