reach out to Cm mentioned survey Recapped actions taken: noted call Schedule call back time. offered additional assistance used correct support template Verify schedule set necessary task reported itor time Communicated what has to happen next Notified of moment of silence rerouted misdirected call correctly Discussed self service options opened leave set Return Call used employee name 2 times paperwork due date followed Ark reported time used Cm template to reach out Used correct template verified employer added rtw / set task for RTW empathy reach out to Cm mentioned survey Recapped actions taken: noted call Schedule call back time. offered additional assistance used correct support template Verify schedule set necessary task reported itor time Communicated what has to happen next Notified of moment of silence rerouted misdirected call correctly Discussed self service options opened leave set Return Call used employee name 2 times paperwork due date followed Ark reported time used Cm template to reach out Used correct template verified employer added rtw / set task for RTW empathy
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-reach out to Cm
N-mentioned survey
B-Recapped actions taken:
B-noted call
G-Schedule call back time.
B-offered additional assistance
B-used correct support template
O-Verify schedule
O-set necessary task
G-reported itor time
I-Communicated what has to happen next
B-Notified of moment of silence
G-rerouted misdirected call correctly
G-Discussed self service options
N-opened leave
I-set Return Call
O-used employee name 2 times
I-paperwork due date
B-followed Ark
I-reported time
I-used Cm template to reach out
O-Used correct template
N-verified employer
G-added rtw / set task for RTW
N-empathy